server/services/ami/acw/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x237e=['format','YYYY-MM-DD\x20HH:mm:ss','uniqueid','[%s][UPDATE][ACWTIME:%s]','error','[%s][UPDATE][ERRORS:%s]','catch','finally','message','[%s][TIMER][STOP][AGENT:%s]','[ACW][STOP]\x20Interface\x20%s\x20doesn\x27t\x20have\x20timer','[ACW][TIMERS]','[ACW][STOP]\x20%s','syncAgentConnect','mandatoryDisposition','[ACW][syncAgentConnect]\x20%s','isUndefined','[%s][HANGUP:UNIQUEID]','linkedid','[%s][HANGUP:LINKEDID]','[ACW][syncHangupRequest]\x20%s','syncHangup','[%s][HANGUPATTENDEDTRANSFER:UNIQUEID]','[%s][HANGUPATTENDEDTRANSFER:LINKEDID]','[ACW][syncHangup]\x20%s','transfereeuniqueid','secondtransfereruniqueid','transfertargetuniqueid','isNil','origtransfereruniqueid','transfereruniqueid','transfererlinkedid','[%s][BLINDTRANSFER:LINKEDID]','[ACW][syncBlindTransfer]\x20%s','all','[%s][AUTOPAUSE][AGENT:%s][QUEUE:%]','Auto-Pause','util','lodash','moment','../ami','../../../config/logger','acw','../rpc/user','../rpc/voiceAgentReport','voiceQueues','agents','timers','channels','agentconnect','bind','syncHangupRequest','hangup','agentringnoanswer','syncAgentRingNoAnswer','attendedtransfer','syncAttendedTransfer','blindtransfer','syncBlindTransfer','syncAgentConnectPreview','milliseconds','diff','seconds','prototype','startAcw','interface','queue','ACW','mandatoryDispositionPause','name','Action','QueuePause','then','info','attended','destlinkedid','savePause','acwTimeout','timer','stopAcw','lastPauseAt'];(function(_0x1ac595,_0x5d2081){var _0x455fff=function(_0x3043ee){while(--_0x3043ee){_0x1ac595['push'](_0x1ac595['shift']());}};_0x455fff(++_0x5d2081);}(_0x237e,0x118));var _0xe237=function(_0xfef7b4,_0x25a50e){_0xfef7b4=_0xfef7b4-0x0;var _0x5b551f=_0x237e[_0xfef7b4];return _0x5b551f;};'use strict';var util=require(_0xe237('0x0'));var _=require(_0xe237('0x1'));var moment=require(_0xe237('0x2'));var ami=require(_0xe237('0x3'));var logger=require(_0xe237('0x4'))(_0xe237('0x5'));var RpcUser=require(_0xe237('0x6'));var RpcVoiceAgentReport=require(_0xe237('0x7'));function Acw(_0x4ef17b){this['voiceQueues']=_0x4ef17b[_0xe237('0x8')];this['agents']=_0x4ef17b[_0xe237('0x9')];this['timers']=_0x4ef17b[_0xe237('0xa')];this[_0xe237('0xb')]={};ami['on'](_0xe237('0xc'),this['syncAgentConnect'][_0xe237('0xd')](this));ami['on']('hanguprequest',this[_0xe237('0xe')]['bind'](this));ami['on'](_0xe237('0xf'),this['syncHangup'][_0xe237('0xd')](this));ami['on'](_0xe237('0x10'),this[_0xe237('0x11')][_0xe237('0xd')](this));ami['on'](_0xe237('0x12'),this[_0xe237('0x13')]['bind'](this));ami['on'](_0xe237('0x14'),this[_0xe237('0x15')]['bind'](this));ami['on']('custom:agentConnectPreview',this[_0xe237('0x16')][_0xe237('0xd')](this));}function getDiff(_0x1c720f){var _0x3a773e=moment()[_0xe237('0x17')](0x0);var _0xce2b62=moment(_0x1c720f)['milliseconds'](0x0);return _0x3a773e[_0xe237('0x18')](_0xce2b62,_0xe237('0x19'));}Acw[_0xe237('0x1a')][_0xe237('0x1b')]=function(_0xb06766){try{var _0x5a6c0c=this;var _0xca96ca=this[_0xe237('0xb')][_0xb06766][_0xe237('0x1c')];var _0x314214=this['channels'][_0xb06766][_0xe237('0x1d')];var _0x3ebbf7=this[_0xe237('0x8')][_0x314214];var _0x4457fb=![];var _0x4c79c1=_0xe237('0x1e');if(_0x3ebbf7['mandatoryDisposition']){if(_0x3ebbf7[_0xe237('0x1f')][_0xe237('0x20')]){_0x4457fb=!![];_0x4c79c1=_0x3ebbf7[_0xe237('0x1f')][_0xe237('0x20')];}}ami[_0xe237('0x21')]({'action':_0xe237('0x22'),'interface':_0xca96ca,'paused':!![],'reason':_0x4c79c1})['then'](function(_0x13fb74){if(_0x5a6c0c[_0xe237('0x9')][_0xca96ca]){return RpcUser['getAgent'](_0x5a6c0c['agents'][_0xca96ca]['id'])[_0xe237('0x23')](function(_0x559995){if(_0x559995&&!_0x559995['voicePause']){logger[_0xe237('0x24')]('[%s][START][AGENT:%s][QUEUE:%s]',_0xb06766,_0xca96ca,_0x314214);var _0x51687b=_0x5a6c0c[_0xe237('0xb')][_0xb06766][_0xe237('0x25')]&&_0x5a6c0c[_0xe237('0xb')][_0xb06766]['destlinkedid']?_0x5a6c0c[_0xe237('0xb')][_0xb06766][_0xe237('0x26')]:_0xb06766;return RpcUser[_0xe237('0x27')](_0x5a6c0c[_0xe237('0x9')][_0xca96ca],_0x4c79c1,_0x51687b)['then'](function(_0x44e8ac){if(!_0x4457fb){_0x5a6c0c[_0xe237('0xa')][_0xca96ca]={};logger[_0xe237('0x24')]('[%s][TIMER:%s][AGENT:%s][QUEUE:%s]',_0xb06766,_0x5a6c0c[_0xe237('0x8')][_0x314214][_0xe237('0x28')],_0xca96ca,_0x314214);_0x5a6c0c[_0xe237('0xa')][_0xca96ca][_0xe237('0x29')]=setTimeout(_0x5a6c0c[_0xe237('0x2a')]['bind'](_0x5a6c0c,_0xca96ca),_0x5a6c0c[_0xe237('0x8')][_0x314214][_0xe237('0x28')]*0x3e8);_0x5a6c0c[_0xe237('0xa')][_0xca96ca][_0xe237('0x2b')]=moment()[_0xe237('0x2c')](_0xe237('0x2d'));_0x5a6c0c[_0xe237('0xa')][_0xca96ca][_0xe237('0x2e')]=_0xb06766;_0x5a6c0c[_0xe237('0xa')][_0xca96ca][_0xe237('0x1d')]=_0x314214;_0x5a6c0c[_0xe237('0xa')][_0xca96ca]['updateAcw']=function(){var _0x31fc96=getDiff(_0x5a6c0c[_0xe237('0xa')][_0xca96ca]['lastPauseAt']);clearTimeout(_0x5a6c0c[_0xe237('0xa')][_0xca96ca][_0xe237('0x29')]);_0x5a6c0c[_0xe237('0xa')][_0xca96ca][_0xe237('0x29')]=![];RpcVoiceAgentReport['update']({'acwtime':_0x31fc96},_0x5a6c0c[_0xe237('0xa')][_0xca96ca][_0xe237('0x2e')],_0xca96ca)[_0xe237('0x23')](function(_0x2bc274){logger[_0xe237('0x24')](_0xe237('0x2f'),_0xb06766,_0x31fc96,_0x2bc274);})['catch'](function(_0xfe5dac){logger[_0xe237('0x30')](_0xe237('0x31'),_0xb06766,_0xfe5dac);});delete _0x5a6c0c[_0xe237('0xa')][_0xca96ca];};}});}else{logger[_0xe237('0x24')]('[%s][INPAUSE][AGENT:%s][QUEUE:%s]',_0xb06766,_0xca96ca,_0x314214);}});}})[_0xe237('0x32')](function(_0x564f1b){logger[_0xe237('0x30')]('[%s][TIMER:%s][AGENT:%s][QUEUE:%s]',_0xb06766,_0x5a6c0c[_0xe237('0x8')][_0x314214]['acwTimeout'],_0xca96ca,_0x314214);})[_0xe237('0x33')](function(){delete _0x5a6c0c['channels'][_0xb06766];});}catch(_0x3f8514){logger['error']('[ACW][START]\x20%s',_0x3f8514[_0xe237('0x34')]);}};Acw[_0xe237('0x1a')][_0xe237('0x2a')]=function(_0x421c26){try{var _0x266bb6=this;if(_0x266bb6[_0xe237('0xa')][_0x421c26]){_0x266bb6['timers'][_0x421c26][_0xe237('0x29')]=![];var _0x18dda2=_0x266bb6[_0xe237('0xa')][_0x421c26][_0xe237('0x2e')];var _0x4ae809=_0x266bb6[_0xe237('0xa')][_0x421c26][_0xe237('0x1d')];var _0x53999c=_0x266bb6[_0xe237('0x8')][_0x4ae809][_0xe237('0x28')];logger[_0xe237('0x24')](_0xe237('0x35'),_0x18dda2,_0x421c26);RpcUser['saveUnpause'](this[_0xe237('0x9')][_0x421c26]);RpcVoiceAgentReport['update']({'acwtime':_0x53999c,'agentacw':!![]},_0x18dda2,_0x421c26)[_0xe237('0x23')](function(_0x3b6a52){logger['info'](_0xe237('0x2f'),_0x18dda2,_0x53999c,_0x3b6a52);})['catch'](function(_0x5b7fbf){logger[_0xe237('0x30')](_0xe237('0x31'),_0x18dda2,_0x5b7fbf);});}else{logger[_0xe237('0x30')](_0xe237('0x36'),_0x421c26);if(_0x266bb6[_0xe237('0xa')]){logger['info'](_0xe237('0x37'),JSON['stringify'](_0x266bb6['timers']));}}}catch(_0x3f6f3e){logger[_0xe237('0x30')](_0xe237('0x38'),_0x3f6f3e[_0xe237('0x34')]);}};Acw[_0xe237('0x1a')][_0xe237('0x39')]=function(_0x219917){try{if(this[_0xe237('0x8')][_0x219917['queue']]&&(this[_0xe237('0x8')][_0x219917[_0xe237('0x1d')]]['acw']||this[_0xe237('0x8')][_0x219917[_0xe237('0x1d')]][_0xe237('0x3a')])){if(this[_0xe237('0x9')][_0x219917[_0xe237('0x1c')]]){this['channels'][_0x219917[_0xe237('0x2e')]]={'queue':_0x219917[_0xe237('0x1d')],'interface':_0x219917[_0xe237('0x1c')],'destlinkedid':_0x219917['destlinkedid']};}}}catch(_0x21529f){logger[_0xe237('0x30')](_0xe237('0x3b'),_0x21529f[_0xe237('0x34')]);}};Acw[_0xe237('0x1a')][_0xe237('0x16')]=function(_0x30462c){try{if(this[_0xe237('0x8')][_0x30462c['queue']]&&(this[_0xe237('0x8')][_0x30462c[_0xe237('0x1d')]][_0xe237('0x5')]||this['voiceQueues'][_0x30462c[_0xe237('0x1d')]][_0xe237('0x3a')])){if(this[_0xe237('0x9')][_0x30462c[_0xe237('0x1c')]]){this[_0xe237('0xb')][_0x30462c['uniqueid']]={'queue':_0x30462c[_0xe237('0x1d')],'interface':_0x30462c['interface']};}}}catch(_0x27e562){logger['error']('[ACW][syncAgentConnectPreview]\x20%s',_0x27e562[_0xe237('0x34')]);}};Acw['prototype']['syncHangupRequest']=function(_0x42809a){try{if(this[_0xe237('0xb')][_0x42809a['uniqueid']]&&_[_0xe237('0x3c')](this['channels'][_0x42809a['uniqueid']][_0xe237('0x25')])){logger['info'](_0xe237('0x3d'),_0x42809a[_0xe237('0x2e')]);this[_0xe237('0x1b')](_0x42809a[_0xe237('0x2e')]);}else if(this[_0xe237('0xb')][_0x42809a[_0xe237('0x3e')]]&&_[_0xe237('0x3c')](this[_0xe237('0xb')][_0x42809a[_0xe237('0x3e')]]['attended'])){logger[_0xe237('0x24')](_0xe237('0x3f'),_0x42809a[_0xe237('0x3e')]);this['startAcw'](_0x42809a[_0xe237('0x3e')]);}}catch(_0x32bb0e){logger['error'](_0xe237('0x40'),_0x32bb0e[_0xe237('0x34')]);}};Acw[_0xe237('0x1a')][_0xe237('0x41')]=function(_0x3908f3){try{if(this['channels'][_0x3908f3[_0xe237('0x2e')]]&&this[_0xe237('0xb')][_0x3908f3[_0xe237('0x2e')]][_0xe237('0x25')]){logger[_0xe237('0x24')](_0xe237('0x42'),_0x3908f3[_0xe237('0x2e')]);this[_0xe237('0x1b')](_0x3908f3[_0xe237('0x2e')]);}else if(this['channels'][_0x3908f3['linkedid']]&&this[_0xe237('0xb')][_0x3908f3[_0xe237('0x3e')]]['attended']){logger[_0xe237('0x24')](_0xe237('0x43'),_0x3908f3[_0xe237('0x3e')]);this[_0xe237('0x1b')](_0x3908f3[_0xe237('0x3e')]);}}catch(_0x12391f){logger[_0xe237('0x30')](_0xe237('0x44'),_0x12391f[_0xe237('0x34')]);}};Acw[_0xe237('0x1a')][_0xe237('0x13')]=function(_0x5645db){try{if(!_['isNil'](this[_0xe237('0xb')][_0x5645db[_0xe237('0x45')]])){this[_0xe237('0x1b')](_0x5645db[_0xe237('0x45')]);if(this[_0xe237('0xb')][_0x5645db[_0xe237('0x46')]]){this['channels'][_0x5645db[_0xe237('0x46')]][_0xe237('0x25')]=!![];this[_0xe237('0xb')][_0x5645db[_0xe237('0x47')]]=this[_0xe237('0xb')][_0x5645db[_0xe237('0x46')]];delete this[_0xe237('0xb')][_0x5645db[_0xe237('0x46')]];}}else if(!_[_0xe237('0x48')](this[_0xe237('0xb')][_0x5645db[_0xe237('0x47')]])){this['startAcw'](_0x5645db[_0xe237('0x47')]);if(this[_0xe237('0xb')][_0x5645db[_0xe237('0x49')]]){this[_0xe237('0xb')][_0x5645db[_0xe237('0x49')]][_0xe237('0x25')]=!![];this['channels'][_0x5645db[_0xe237('0x45')]]=this[_0xe237('0xb')][_0x5645db['origtransfereruniqueid']];delete this[_0xe237('0xb')][_0x5645db[_0xe237('0x49')]];}}}catch(_0x3915fa){logger[_0xe237('0x30')]('[ACW][syncAttendedTransfer]\x20%s',_0x3915fa[_0xe237('0x34')]);}};Acw[_0xe237('0x1a')][_0xe237('0x15')]=function(_0x580148){try{if(this[_0xe237('0xb')][_0x580148[_0xe237('0x4a')]]){logger[_0xe237('0x24')]('[%s][BLINDTRANSFER:UNIQUEID]',JSON['stringify'](_0x580148[_0xe237('0x4a')]));this[_0xe237('0x1b')](_0x580148[_0xe237('0x4a')]);}else if(this[_0xe237('0xb')][_0x580148[_0xe237('0x4b')]]){logger[_0xe237('0x24')](_0xe237('0x4c'),JSON['stringify'](_0x580148[_0xe237('0x4b')]));this[_0xe237('0x1b')](_0x580148['transfererlinkedid']);}}catch(_0x364a98){logger[_0xe237('0x30')](_0xe237('0x4d'),_0x364a98['message']);}};Acw[_0xe237('0x1a')][_0xe237('0x11')]=function(_0x3e132c){try{if(this['voiceQueues'][_0x3e132c[_0xe237('0x1d')]]&&this['voiceQueues'][_0x3e132c[_0xe237('0x1d')]]['autopause']===_0xe237('0x4e')){if(this[_0xe237('0x9')][_0x3e132c[_0xe237('0x1c')]]){logger[_0xe237('0x24')](_0xe237('0x4f'),_0x3e132c[_0xe237('0x2e')],_0x3e132c[_0xe237('0x1c')],_0x3e132c[_0xe237('0x1d')]);return RpcUser[_0xe237('0x27')](this['agents'][_0x3e132c[_0xe237('0x1c')]],_0xe237('0x50'),_0x3e132c[_0xe237('0x2e')]);}}}catch(_0x13584c){logger[_0xe237('0x30')]('[ACW][syncAgentRingNoAnswer]\x20%s',_0x13584c['message']);}};module['exports']=Acw;