server/services/ami/acw/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x65a3=['isUndefined','linkedid','[%s][HANGUP:LINKEDID]','[ACW][syncHangupRequest]\x20%s','[%s][HANGUPATTENDEDTRANSFER:UNIQUEID]','[ACW][syncHangup]\x20%s','syncAttendedTransfer','isNil','transfereeuniqueid','secondtransfereruniqueid','transfertargetuniqueid','origtransfereruniqueid','transfereruniqueid','transfererlinkedid','[%s][BLINDTRANSFER:LINKEDID]','[ACW][syncBlindTransfer]\x20%s','autopause','all','[%s][AUTOPAUSE][AGENT:%s][QUEUE:%]','Auto-Pause','exports','lodash','moment','../ami','acw','../rpc/user','../rpc/voiceAgentReport','voiceQueues','channels','syncAgentConnect','bind','syncHangupRequest','syncHangup','syncAgentRingNoAnswer','attendedtransfer','blindtransfer','syncBlindTransfer','milliseconds','diff','seconds','prototype','startAcw','interface','queue','ACW','mandatoryDispositionPause','name','Action','QueuePause','then','voicePause','info','[%s][START][AGENT:%s][QUEUE:%s]','attended','destlinkedid','savePause','agents','[%s][TIMER:%s][AGENT:%s][QUEUE:%s]','acwTimeout','timers','timer','stopAcw','lastPauseAt','format','YYYY-MM-DD\x20HH:mm:ss','updateAcw','update','uniqueid','catch','[%s][UPDATE][ERRORS:%s]','[%s][INPAUSE][AGENT:%s][QUEUE:%s]','error','finally','[ACW][START]\x20%s','message','[%s][TIMER][STOP][AGENT:%s]','[ACW][TIMERS]','stringify','[ACW][STOP]\x20%s','mandatoryDisposition','[ACW][syncAgentConnect]\x20%s','[ACW][syncAgentConnectPreview]\x20%s'];(function(_0x101735,_0x4810bf){var _0x1177ea=function(_0x4ea288){while(--_0x4ea288){_0x101735['push'](_0x101735['shift']());}};_0x1177ea(++_0x4810bf);}(_0x65a3,0x1af));var _0x365a=function(_0x55b95d,_0x2f9d7a){_0x55b95d=_0x55b95d-0x0;var _0x257852=_0x65a3[_0x55b95d];return _0x257852;};'use strict';var util=require('util');var _=require(_0x365a('0x0'));var moment=require(_0x365a('0x1'));var ami=require(_0x365a('0x2'));var logger=require('../../../config/logger')(_0x365a('0x3'));var RpcUser=require(_0x365a('0x4'));var RpcVoiceAgentReport=require(_0x365a('0x5'));function Acw(_0xdd370c){this[_0x365a('0x6')]=_0xdd370c[_0x365a('0x6')];this['agents']=_0xdd370c['agents'];this['timers']=_0xdd370c['timers'];this[_0x365a('0x7')]={};ami['on']('agentconnect',this[_0x365a('0x8')][_0x365a('0x9')](this));ami['on']('hanguprequest',this[_0x365a('0xa')][_0x365a('0x9')](this));ami['on']('hangup',this[_0x365a('0xb')][_0x365a('0x9')](this));ami['on']('agentringnoanswer',this[_0x365a('0xc')][_0x365a('0x9')](this));ami['on'](_0x365a('0xd'),this['syncAttendedTransfer'][_0x365a('0x9')](this));ami['on'](_0x365a('0xe'),this[_0x365a('0xf')][_0x365a('0x9')](this));ami['on']('custom:agentConnectPreview',this['syncAgentConnectPreview'][_0x365a('0x9')](this));}function getDiff(_0x1b1e23){var _0x294b38=moment()[_0x365a('0x10')](0x0);var _0x56630e=moment(_0x1b1e23)[_0x365a('0x10')](0x0);return _0x294b38[_0x365a('0x11')](_0x56630e,_0x365a('0x12'));}Acw[_0x365a('0x13')][_0x365a('0x14')]=function(_0x28e4c7){try{var _0x5026b4=this;var _0x4e45da=this[_0x365a('0x7')][_0x28e4c7][_0x365a('0x15')];var _0x28946c=this[_0x365a('0x7')][_0x28e4c7][_0x365a('0x16')];var _0x351ee0=this[_0x365a('0x6')][_0x28946c];var _0x1b707f=![];var _0x4dbca6=_0x365a('0x17');if(_0x351ee0['mandatoryDisposition']){if(_0x351ee0[_0x365a('0x18')][_0x365a('0x19')]){_0x1b707f=!![];_0x4dbca6=_0x351ee0[_0x365a('0x18')][_0x365a('0x19')];}}ami[_0x365a('0x1a')]({'action':_0x365a('0x1b'),'interface':_0x4e45da,'paused':!![],'reason':_0x4dbca6})[_0x365a('0x1c')](function(_0x5c09ce){if(_0x5026b4['agents'][_0x4e45da]){return RpcUser['getAgent'](_0x5026b4['agents'][_0x4e45da]['id'])[_0x365a('0x1c')](function(_0x3646a4){if(_0x3646a4&&!_0x3646a4[_0x365a('0x1d')]){logger[_0x365a('0x1e')](_0x365a('0x1f'),_0x28e4c7,_0x4e45da,_0x28946c);var _0x566c85=_0x5026b4[_0x365a('0x7')][_0x28e4c7][_0x365a('0x20')]&&_0x5026b4['channels'][_0x28e4c7][_0x365a('0x21')]?_0x5026b4[_0x365a('0x7')][_0x28e4c7][_0x365a('0x21')]:_0x28e4c7;return RpcUser[_0x365a('0x22')](_0x5026b4[_0x365a('0x23')][_0x4e45da],_0x4dbca6,_0x566c85)['then'](function(_0x2a0743){if(!_0x1b707f){_0x5026b4['timers'][_0x4e45da]={};logger[_0x365a('0x1e')](_0x365a('0x24'),_0x28e4c7,_0x5026b4[_0x365a('0x6')][_0x28946c][_0x365a('0x25')],_0x4e45da,_0x28946c);_0x5026b4[_0x365a('0x26')][_0x4e45da][_0x365a('0x27')]=setTimeout(_0x5026b4[_0x365a('0x28')]['bind'](_0x5026b4,_0x4e45da),_0x5026b4[_0x365a('0x6')][_0x28946c][_0x365a('0x25')]*0x3e8);_0x5026b4[_0x365a('0x26')][_0x4e45da][_0x365a('0x29')]=moment()[_0x365a('0x2a')](_0x365a('0x2b'));_0x5026b4[_0x365a('0x26')][_0x4e45da]['uniqueid']=_0x28e4c7;_0x5026b4[_0x365a('0x26')][_0x4e45da]['queue']=_0x28946c;_0x5026b4['timers'][_0x4e45da][_0x365a('0x2c')]=function(){var _0x2db55f=getDiff(_0x5026b4[_0x365a('0x26')][_0x4e45da]['lastPauseAt']);clearTimeout(_0x5026b4[_0x365a('0x26')][_0x4e45da][_0x365a('0x27')]);_0x5026b4[_0x365a('0x26')][_0x4e45da][_0x365a('0x27')]=![];RpcVoiceAgentReport[_0x365a('0x2d')]({'acwtime':_0x2db55f},_0x5026b4[_0x365a('0x26')][_0x4e45da][_0x365a('0x2e')],_0x4e45da)[_0x365a('0x1c')](function(_0x4dba15){logger[_0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Transfer]\x20%s',_0x53fe2b['message']);}};Acw[_0x365a('0x13')]['syncBlindTransfer']=function(_0x44831){try{if(this[_0x365a('0x7')][_0x44831[_0x365a('0x49')]]){logger[_0x365a('0x1e')]('[%s][BLINDTRANSFER:UNIQUEID]',JSON['stringify'](_0x44831['transfereruniqueid']));this[_0x365a('0x14')](_0x44831['transfereruniqueid']);}else if(this['channels'][_0x44831[_0x365a('0x4a')]]){logger[_0x365a('0x1e')](_0x365a('0x4b'),JSON[_0x365a('0x38')](_0x44831[_0x365a('0x4a')]));this[_0x365a('0x14')](_0x44831[_0x365a('0x4a')]);}}catch(_0x17e041){logger[_0x365a('0x32')](_0x365a('0x4c'),_0x17e041['message']);}};Acw['prototype'][_0x365a('0xc')]=function(_0x5a47eb){try{if(this['voiceQueues'][_0x5a47eb['queue']]&&this['voiceQueues'][_0x5a47eb[_0x365a('0x16')]][_0x365a('0x4d')]===_0x365a('0x4e')){if(this[_0x365a('0x23')][_0x5a47eb[_0x365a('0x15')]]){logger[_0x365a('0x1e')](_0x365a('0x4f'),_0x5a47eb[_0x365a('0x2e')],_0x5a47eb[_0x365a('0x15')],_0x5a47eb[_0x365a('0x16')]);return RpcUser[_0x365a('0x22')](this[_0x365a('0x23')][_0x5a47eb[_0x365a('0x15')]],_0x365a('0x50'),_0x5a47eb['uniqueid']);}}}catch(_0x1266ec){logger[_0x365a('0x32')]('[ACW][syncAgentRingNoAnswer]\x20%s',_0x1266ec['message']);}};module[_0x365a('0x51')]=Acw;