server/services/ami/acw/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x5fd1=['../../../config/logger','../rpc/voiceAgentReport','voiceQueues','agents','timers','channels','syncAgentConnect','bind','hanguprequest','syncHangup','attendedtransfer','syncAttendedTransfer','blindtransfer','syncBlindTransfer','custom:agentConnectPreview','syncAgentConnectPreview','milliseconds','diff','seconds','prototype','startAcw','interface','ACW','mandatoryDisposition','mandatoryDispositionPause','name','Action','QueuePause','then','voicePause','info','[%s][START][AGENT:%s][QUEUE:%s]','destlinkedid','savePause','[%s][TIMER:%s][AGENT:%s][QUEUE:%s]','acwTimeout','timer','lastPauseAt','format','YYYY-MM-DD\x20HH:mm:ss','uniqueid','queue','updateAcw','[%s][UPDATE][ACWTIME:%s]','error','[%s][UPDATE][ERRORS:%s]','[%s][INPAUSE][AGENT:%s][QUEUE:%s]','catch','finally','[ACW][START]\x20%s','message','stopAcw','update','[ACW][STOP]\x20Interface\x20%s\x20doesn\x27t\x20have\x20timer','[ACW][TIMERS]','stringify','[ACW][STOP]\x20%s','acw','[ACW][syncAgentConnect]\x20%s','[ACW][syncAgentConnectPreview]\x20%s','syncHangupRequest','isUndefined','attended','linkedid','[%s][HANGUP:LINKEDID]','[ACW][syncHangupRequest]\x20%s','[%s][HANGUPATTENDEDTRANSFER:LINKEDID]','isNil','transfereeuniqueid','secondtransfereruniqueid','transfertargetuniqueid','origtransfereruniqueid','[ACW][syncAttendedTransfer]\x20%s','transfereruniqueid','[%s][BLINDTRANSFER:UNIQUEID]','transfererlinkedid','[%s][BLINDTRANSFER:LINKEDID]','[ACW][syncBlindTransfer]\x20%s','syncAgentRingNoAnswer','[%s][AUTOPAUSE][AGENT:%s][QUEUE:%]','Auto-Pause','[ACW][syncAgentRingNoAnswer]\x20%s','exports','util','moment','../ami'];(function(_0x2c96c7,_0x168459){var _0x49dbfd=function(_0x1b8377){while(--_0x1b8377){_0x2c96c7['push'](_0x2c96c7['shift']());}};_0x49dbfd(++_0x168459);}(_0x5fd1,0x155));var _0x15fd=function(_0x454fc,_0x5bf0c3){_0x454fc=_0x454fc-0x0;var _0x42520c=_0x5fd1[_0x454fc];return _0x42520c;};'use strict';var util=require(_0x15fd('0x0'));var _=require('lodash');var moment=require(_0x15fd('0x1'));var ami=require(_0x15fd('0x2'));var logger=require(_0x15fd('0x3'))('acw');var RpcUser=require('../rpc/user');var RpcVoiceAgentReport=require(_0x15fd('0x4'));function Acw(_0x3138f3){this[_0x15fd('0x5')]=_0x3138f3['voiceQueues'];this[_0x15fd('0x6')]=_0x3138f3[_0x15fd('0x6')];this[_0x15fd('0x7')]=_0x3138f3[_0x15fd('0x7')];this[_0x15fd('0x8')]={};ami['on']('agentconnect',this[_0x15fd('0x9')][_0x15fd('0xa')](this));ami['on'](_0x15fd('0xb'),this['syncHangupRequest'][_0x15fd('0xa')](this));ami['on']('hangup',this[_0x15fd('0xc')][_0x15fd('0xa')](this));ami['on']('agentringnoanswer',this['syncAgentRingNoAnswer']['bind'](this));ami['on'](_0x15fd('0xd'),this[_0x15fd('0xe')][_0x15fd('0xa')](this));ami['on'](_0x15fd('0xf'),this[_0x15fd('0x10')][_0x15fd('0xa')](this));ami['on'](_0x15fd('0x11'),this[_0x15fd('0x12')][_0x15fd('0xa')](this));}function getDiff(_0x4cb391){var _0x5b7af0=moment()['milliseconds'](0x0);var _0x3fda60=moment(_0x4cb391)[_0x15fd('0x13')](0x0);return _0x5b7af0[_0x15fd('0x14')](_0x3fda60,_0x15fd('0x15'));}Acw[_0x15fd('0x16')][_0x15fd('0x17')]=function(_0x2c5375){try{var _0x44a63a=this;var _0x5aae13=this['channels'][_0x2c5375][_0x15fd('0x18')];var _0x5ca5a2=this[_0x15fd('0x8')][_0x2c5375]['queue'];var _0x917fe4=this[_0x15fd('0x5')][_0x5ca5a2];var _0x855bae=![];var _0x49ceac=_0x15fd('0x19');if(_0x917fe4[_0x15fd('0x1a')]){if(_0x917fe4[_0x15fd('0x1b')][_0x15fd('0x1c')]){_0x855bae=!![];_0x49ceac=_0x917fe4[_0x15fd('0x1b')][_0x15fd('0x1c')];}}ami[_0x15fd('0x1d')]({'action':_0x15fd('0x1e'),'interface':_0x5aae13,'paused':!![],'reason':_0x49ceac})[_0x15fd('0x1f')](function(_0x1eab55){if(_0x44a63a[_0x15fd('0x6')][_0x5aae13]){return RpcUser['getAgent'](_0x44a63a['agents'][_0x5aae13]['id'])[_0x15fd('0x1f')](function(_0x36b21e){if(_0x36b21e&&!_0x36b21e[_0x15fd('0x20')]){logger[_0x15fd('0x21')](_0x15fd('0x22'),_0x2c5375,_0x5aae13,_0x5ca5a2);var _0x11496a=_0x44a63a[_0x15fd('0x8')][_0x2c5375]['attended']&&_0x44a63a[_0x15fd('0x8')][_0x2c5375][_0x15fd('0x23')]?_0x44a63a[_0x15fd('0x8')][_0x2c5375]['destlinkedid']:_0x2c5375;return RpcUser[_0x15fd('0x24')](_0x44a63a['agents'][_0x5aae13],_0x49ceac,_0x11496a)[_0x15fd('0x1f')](function(_0x1fc24f){if(!_0x855bae){_0x44a63a[_0x15fd('0x7')][_0x5aae13]={};logger['info'](_0x15fd('0x25'),_0x2c5375,_0x44a63a[_0x15fd('0x5')][_0x5ca5a2][_0x15fd('0x26')],_0x5aae13,_0x5ca5a2);_0x44a63a['timers'][_0x5aae13][_0x15fd('0x27')]=setTimeout(_0x44a63a['stopAcw'][_0x15fd('0xa')](_0x44a63a,_0x5aae13),_0x44a63a[_0x15fd('0x5')][_0x5ca5a2][_0x15fd('0x26')]*0x3e8);_0x44a63a[_0x15fd('0x7')][_0x5aae13][_0x15fd('0x28')]=moment()[_0x15fd('0x29')](_0x15fd('0x2a'));_0x44a63a[_0x15fd('0x7')][_0x5aae13][_0x15fd('0x2b')]=_0x2c5375;_0x44a63a[_0x15fd('0x7')][_0x5aae13][_0x15fd('0x2c')]=_0x5ca5a2;_0x44a63a['timers'][_0x5aae13][_0x15fd('0x2d')]=function(){var _0x2fe61e=getDiff(_0x44a63a['timers'][_0x5aae13][_0x15fd('0x28')]);clearTimeout(_0x44a63a[_0x15fd('0x7')][_0x5aae13]['timer']);_0x44a63a[_0x15fd('0x7')][_0x5aae13][_0x15fd('0x27')]=![];RpcVoiceAgentReport['update']({'acwtime':_0x2fe61e},_0x44a63a[_0x15fd('0x7')][_0x5aae13][_0x15fd('0x2b')],_0x5aae13)[_0x15fd('0x1f')](function(_0x476828){logger[_0x15fd('0x21')](_0x15fd('0x2e'),_0x2c5375,_0x2fe61e,_0x476828);})['catch'](function(_0x2d647c){logger[_0x15fd('0x2f')](_0x15fd('0x30'),_0x2c5375,_0x2d647c);});delete _0x44a63a[_0x15fd('0x7')][_0x5aae13];};}});}else{logger['info'](_0x15fd('0x31'),_0x2c5375,_0x5aae13,_0x5ca5a2);}});}})[_0x15fd('0x32')](function(_0x11b3a1){logger[_0x15fd('0x2f')](_0x15fd('0x25'),_0x2c5375,_0x44a63a[_0x15fd('0x5')][_0x5ca5a2]['acwTimeout'],_0x5aae13,_0x5ca5a2);})[_0x15fd('0x33')](function(){delete _0x44a63a[_0x15fd('0x8')][_0x2c5375];});}catch(_0x57c118){logger[_0x15fd('0x2f')](_0x15fd('0x34'),_0x57c118[_0x15fd('0x35')]);}};Acw['prototype'][_0x15fd('0x36')]=function(_0x309851){try{var _0x1732bc=this;if(_0x1732bc[_0x15fd('0x7')][_0x309851]){_0x1732bc[_0x15fd('0x7')][_0x309851][_0x15fd('0x27')]=![];var _0x4d7259=_0x1732bc['timers'][_0x309851]['uniqueid'];var _0x340d17=_0x1732bc[_0x15fd('0x7')][_0x309851][_0x15fd('0x2c')];var _0x4e608d=_0x1732bc['voiceQueues'][_0x340d17][_0x15fd('0x26')];logger['info']('[TIMER][STOP][AGENT:%s]',_0x309851);RpcUser['saveUnpause'](this[_0x15fd('0x6')][_0x309851]);RpcVoiceAgentReport[_0x15fd('0x37')]({'acwtime':_0x4e608d,'agentacw':!![]},_0x4d7259,_0x309851)[_0x15fd('0x1f')](function(_0x59d0d7){logger[_0x15fd('0x21')](_0x15fd('0x2e'),_0x4d7259,_0x4e608d,_0x59d0d7);})[_0x15fd('0x32')](function(_0x5beb6e){logger[_0x15fd('0x2f')](_0x15fd('0x30'),_0x4d7259,_0x5beb6e);});}else{logger[_0x15fd('0x2f')](_0x15fd('0x38'),_0x309851);if(_0x1732bc[_0x15fd('0x7')]){logger[_0x15fd('0x21')](_0x15fd('0x39'),JSON[_0x15fd('0x3a')](_0x1732bc[_0x15fd('0x7')]));}}}catch(_0x5dd3c4){logger[_0x15fd('0x2f')](_0x15fd('0x3b'),_0x5dd3c4[_0x15fd('0x35')]);}};Acw[_0x15fd('0x16')][_0x15fd('0x9')]=function(_0x5f9429){try{if(this[_0x15fd('0x5')][_0x5f9429[_0x15fd('0x2c')]]&&(this[_0x15fd('0x5')][_0x5f9429[_0x15fd('0x2c')]][_0x15fd('0x3c')]||this[_0x15fd('0x5')][_0x5f9429[_0x15fd('0x2c')]][_0x15fd('0x1a')])){if(this[_0x15fd('0x6')][_0x5f9429['interface']]){this[_0x15fd('0x8')][_0x5f9429[_0x15fd('0x2b')]]={'queue':_0x5f9429[_0x15fd('0x2c')],'interface':_0x5f9429[_0x15fd('0x18')],'destlinkedid':_0x5f9429[_0x15fd('0x23')]};}}}catch(_0x44d08b){logger[_0x15fd('0x2f')](_0x15fd('0x3d'),_0x44d08b['message']);}};Acw['prototype'][_0x15fd('0x12')]=function(_0x57bbd5){try{if(this[_0x15fd('0x5')][_0x57bbd5[_0x15fd('0x2c')]]&&(this['voiceQueues'][_0x57bbd5[_0x15fd('0x2c')]][_0x15fd('0x3c')]||this[_0x15fd('0x5')][_0x57bbd5[_0x15fd('0x2c')]][_0x15fd('0x1a')])){if(this[_0x15fd('0x6')][_0x57bbd5['interface']]){this[_0x15fd('0x8')][_0x57bbd5[_0x15fd('0x2b')]]={'queue':_0x57bbd5[_0x15fd('0x2c')],'interface':_0x57bbd5[_0x15fd('0x18')]};}}}catch(_0xcce802){logger[_0x15fd('0x2f')](_0x15fd('0x3e'),_0xcce802[_0x15fd('0x35')]);}};Acw[_0x15fd('0x16')][_0x15fd('0x3f')]=function(_0x16b4f5){try{if(this[_0x15fd('0x8')][_0x16b4f5['uniqueid']]&&_[_0x15fd('0x40')](this['channels'][_0x16b4f5[_0x15fd('0x2b')]][_0x15fd('0x41')])){logger[_0x15fd('0x21')]('[%s][HANGUP:UNIQUEID]',_0x16b4f5[_0x15fd('0x2b')]);this[_0x15fd('0x17')](_0x16b4f5[_0x15fd('0x2b')]);}else if(this[_0x15fd('0x8')][_0x16b4f5['linkedid']]&&_[_0x15fd('0x40')](this[_0x15fd('0x8')][_0x16b4f5[_0x15fd('0x42')]][_0x15fd('0x41')])){logger['info'](_0x15fd('0x43'),_0x16b4f5[_0x15fd('0x42')]);this['startAcw'](_0x16b4f5['linkedid']);}}catch(_0x5da44c){logger[_0x15fd('0x2f')](_0x15fd('0x44'),_0x5da44c[_0x15fd('0x35')]);}};Acw[_0x15fd('0x16')][_0x15fd('0xc')]=function(_0x33a128){try{if(this['channels'][_0x33a128[_0x15fd('0x2b')]]&&this[_0x15fd('0x8')][_0x33a128[_0x15fd('0x2b')]]['attended']){logger[_0x15fd('0x21')]('[%s][HANGUPATTENDEDTRANSFER:UNIQUEID]',_0x33a128[_0x15fd('0x2b')]);this[_0x15fd('0x17')](_0x33a128[_0x15fd('0x2b')]);}else if(this[_0x15fd('0x8')][_0x33a128[_0x15fd('0x42')]]&&this[_0x15fd('0x8')][_0x33a128[_0x15fd('0x42')]][_0x15fd('0x41')]){logger[_0x15fd('0x21')](_0x15fd('0x45'),_0x33a128[_0x15fd('0x42')]);this[_0x15fd('0x17')](_0x33a128[_0x15fd('0x42')]);}}catch(_0x5343b8){logger[_0x15fd('0x2f')]('[ACW][syncHangup]\x20%s',_0x5343b8[_0x15fd('0x35')]);}};Acw['prototype'][_0x15fd('0xe')]=function(_0x1fac7f){try{if(!_[_0x15fd('0x46')](this['channels'][_0x1fac7f['transfereeuniqueid']])){this[_0x15fd('0x17')](_0x1fac7f[_0x15fd('0x47')]);if(this[_0x15fd('0x8')][_0x1fac7f[_0x15fd('0x48')]]){this['channels'][_0x1fac7f[_0x15fd('0x48')]][_0x15fd('0x41')]=!![];this[_0x15fd('0x8')][_0x1fac7f[_0x15fd('0x49')]]=this[_0x15fd('0x8')][_0x1fac7f[_0x15fd('0x48')]];delete this['channels'][_0x1fac7f[_0x15fd('0x48')]];}}else if(!_[_0x15fd('0x46')](this[_0x15fd('0x8')][_0x1fac7f[_0x15fd('0x49')]])){this[_0x15fd('0x17')](_0x1fac7f[_0x15fd('0x49')]);if(this['channels'][_0x1fac7f['origtransfereruniqueid']]){this[_0x15fd('0x8')][_0x1fac7f[_0x15fd('0x4a')]]['attended']=!![];this[_0x15fd('0x8')][_0x1fac7f[_0x15fd('0x47')]]=this['channels'][_0x1fac7f[_0x15fd('0x4a')]];delete this[_0x15fd('0x8')][_0x1fac7f[_0x15fd('0x4a')]];}}}catch(_0x53bfd7){logger[_0x15fd('0x2f')](_0x15fd('0x4b'),_0x53bfd7[_0x15fd('0x35')]);}};Acw[_0x15fd('0x16')][_0x15fd('0x10')]=function(_0x1f4581){try{if(this[_0x15fd('0x8')][_0x1f4581[_0x15fd('0x4c')]]){logger[_0x15fd('0x21')](_0x15fd('0x4d'),JSON['stringify'](_0x1f4581[_0x15fd('0x4c')]));this[_0x15fd('0x17')](_0x1f4581['transfereruniqueid']);}else if(this['channels'][_0x1f4581[_0x15fd('0x4e')]]){logger[_0x15fd('0x21')](_0x15fd('0x4f'),JSON[_0x15fd('0x3a')](_0x1f4581[_0x15fd('0x4e')]));this[_0x15fd('0x17')](_0x1f4581['transfererlinkedid']);}}catch(_0x41d398){logger[_0x15fd('0x2f')](_0x15fd('0x50'),_0x41d398[_0x15fd('0x35')]);}};Acw[_0x15fd('0x16')][_0x15fd('0x51')]=function(_0xf27ab4){try{if(this[_0x15fd('0x5')][_0xf27ab4[_0x15fd('0x2c')]]&&this[_0x15fd('0x5')][_0xf27ab4[_0x15fd('0x2c')]]['autopause']==='all'){if(this[_0x15fd('0x6')][_0xf27ab4[_0x15fd('0x18')]]){logger[_0x15fd('0x21')](_0x15fd('0x52'),_0xf27ab4[_0x15fd('0x2b')],_0xf27ab4[_0x15fd('0x18')],_0xf27ab4[_0x15fd('0x2c')]);return RpcUser['savePause'](this[_0x15fd('0x6')][_0xf27ab4['interface']],_0x15fd('0x53'),_0xf27ab4['uniqueid']);}}}catch(_0x1c2828){logger['error'](_0x15fd('0x54'),_0x1c2828[_0x15fd('0x35')]);}};module[_0x15fd('0x55')]=Acw;