server/services/ami/acw/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xc006=['saveUnpause','[ACW][STOP]\x20Interface\x20%s\x20doesn\x27t\x20have\x20timer','[ACW][TIMERS]','stringify','[ACW][STOP]\x20%s','interface','syncAgentConnectPreview','acw','[ACW][syncAgentConnectPreview]\x20%s','isUndefined','attended','[%s][HANGUP:UNIQUEID]','linkedid','[ACW][syncHangup]\x20%s','syncAttendedTransfer','isNil','transfereeuniqueid','secondtransfereruniqueid','transfertargetuniqueid','origtransfereruniqueid','[ACW][syncAttendedTransfer]\x20%s','[%s][BLINDTRANSFER:UNIQUEID]','transfereruniqueid','transfererlinkedid','[%s][BLINDTRANSFER:LINKEDID]','[ACW][syncBlindTransfer]\x20%s','syncAgentRingNoAnswer','autopause','[%s][AUTOPAUSE][AGENT:%s][QUEUE:%]','[ACW][syncAgentRingNoAnswer]\x20%s','exports','lodash','moment','../ami','../rpc/user','../rpc/voiceAgentReport','voiceQueues','agents','timers','channels','agentconnect','syncAgentConnect','bind','syncHangupRequest','hangup','syncHangup','agentringnoanswer','blindtransfer','syncBlindTransfer','custom:agentConnectPreview','milliseconds','diff','seconds','startAcw','ACW','mandatoryDisposition','mandatoryDispositionPause','name','QueuePause','then','getAgent','voicePause','info','[%s][START][AGENT:%s][QUEUE:%s]','destlinkedid','savePause','acwTimeout','stopAcw','lastPauseAt','format','YYYY-MM-DD\x20HH:mm:ss','updateAcw','timer','update','uniqueid','[%s][UPDATE][ACWTIME:%s]','catch','error','[%s][UPDATE][ERRORS:%s]','[%s][INPAUSE][AGENT:%s][QUEUE:%s]','[%s][TIMER:%s][AGENT:%s][QUEUE:%s]','finally','[ACW][START]\x20%s','message','prototype','queue','[%s][TIMER][STOP][AGENT:%s]'];(function(_0x9ca877,_0x621e5d){var _0xc94b26=function(_0xdcb4c5){while(--_0xdcb4c5){_0x9ca877['push'](_0x9ca877['shift']());}};_0xc94b26(++_0x621e5d);}(_0xc006,0xcd));var _0x6c00=function(_0x2c5009,_0x63505f){_0x2c5009=_0x2c5009-0x0;var _0x40b7f9=_0xc006[_0x2c5009];return _0x40b7f9;};'use strict';var _=require(_0x6c00('0x0'));var moment=require(_0x6c00('0x1'));var ami=require(_0x6c00('0x2'));var logger=require('../../../config/logger')('acw');var RpcUser=require(_0x6c00('0x3'));var RpcVoiceAgentReport=require(_0x6c00('0x4'));function Acw(_0x7db77f){this['voiceQueues']=_0x7db77f[_0x6c00('0x5')];this[_0x6c00('0x6')]=_0x7db77f['agents'];this[_0x6c00('0x7')]=_0x7db77f[_0x6c00('0x7')];this[_0x6c00('0x8')]={};ami['on'](_0x6c00('0x9'),this[_0x6c00('0xa')][_0x6c00('0xb')](this));ami['on']('hanguprequest',this[_0x6c00('0xc')][_0x6c00('0xb')](this));ami['on'](_0x6c00('0xd'),this[_0x6c00('0xe')][_0x6c00('0xb')](this));ami['on'](_0x6c00('0xf'),this['syncAgentRingNoAnswer'][_0x6c00('0xb')](this));ami['on']('attendedtransfer',this['syncAttendedTransfer'][_0x6c00('0xb')](this));ami['on'](_0x6c00('0x10'),this[_0x6c00('0x11')][_0x6c00('0xb')](this));ami['on'](_0x6c00('0x12'),this['syncAgentConnectPreview'][_0x6c00('0xb')](this));}function getDiff(_0x3cfb65){var _0x41c3eb=moment()['milliseconds'](0x0);var _0x3b247e=moment(_0x3cfb65)[_0x6c00('0x13')](0x0);return _0x41c3eb[_0x6c00('0x14')](_0x3b247e,_0x6c00('0x15'));}Acw['prototype'][_0x6c00('0x16')]=function(_0x38df25){try{var _0x4b12be=this;var _0x13fe7a=this[_0x6c00('0x8')][_0x38df25]['interface'];var _0x450137=this[_0x6c00('0x8')][_0x38df25]['queue'];var _0x24dbcf=this['voiceQueues'][_0x450137];var _0x3cb46e=![];var _0x3797b5=_0x6c00('0x17');if(_0x24dbcf[_0x6c00('0x18')]){if(_0x24dbcf[_0x6c00('0x19')][_0x6c00('0x1a')]){_0x3cb46e=!![];_0x3797b5=_0x24dbcf[_0x6c00('0x19')][_0x6c00('0x1a')];}}return ami['Action']({'action':_0x6c00('0x1b'),'interface':_0x13fe7a,'paused':!![],'reason':_0x3797b5})[_0x6c00('0x1c')](function(){if(_0x4b12be['agents'][_0x13fe7a]){return RpcUser[_0x6c00('0x1d')](_0x4b12be[_0x6c00('0x6')][_0x13fe7a]['id'])[_0x6c00('0x1c')](function(_0x3fda8f){if(_0x3fda8f&&!_0x3fda8f[_0x6c00('0x1e')]){logger[_0x6c00('0x1f')](_0x6c00('0x20'),_0x38df25,_0x13fe7a,_0x450137);var _0xc87f7e=_0x4b12be[_0x6c00('0x8')][_0x38df25]['attended']&&_0x4b12be['channels'][_0x38df25][_0x6c00('0x21')]?_0x4b12be[_0x6c00('0x8')][_0x38df25][_0x6c00('0x21')]:_0x38df25;return RpcUser[_0x6c00('0x22')](_0x4b12be[_0x6c00('0x6')][_0x13fe7a],_0x3797b5,_0xc87f7e)[_0x6c00('0x1c')](function(){if(!_0x3cb46e){_0x4b12be[_0x6c00('0x7')][_0x13fe7a]={};logger[_0x6c00('0x1f')]('[%s][TIMER:%s][AGENT:%s][QUEUE:%s]',_0x38df25,_0x4b12be['voiceQueues'][_0x450137][_0x6c00('0x23')],_0x13fe7a,_0x450137);_0x4b12be[_0x6c00('0x7')][_0x13fe7a]['timer']=setTimeout(_0x4b12be[_0x6c00('0x24')][_0x6c00('0xb')](_0x4b12be,_0x13fe7a),_0x4b12be[_0x6c00('0x5')][_0x450137][_0x6c00('0x23')]*0x3e8);_0x4b12be[_0x6c00('0x7')][_0x13fe7a][_0x6c00('0x25')]=moment()[_0x6c00('0x26')](_0x6c00('0x27'));_0x4b12be[_0x6c00('0x7')][_0x13fe7a]['uniqueid']=_0x38df25;_0x4b12be[_0x6c00('0x7')][_0x13fe7a]['queue']=_0x450137;_0x4b12be[_0x6c00('0x7')][_0x13fe7a][_0x6c00('0x28')]=function(){var _0x54c47c=getDiff(_0x4b12be[_0x6c00('0x7')][_0x13fe7a]['lastPauseAt']);clearTimeout(_0x4b12be[_0x6c00('0x7')][_0x13fe7a][_0x6c00('0x29')]);_0x4b12be['timers'][_0x13fe7a][_0x6c00('0x29')]=![];RpcVoiceAgentReport[_0x6c00('0x2a')]({'acwtime':_0x54c47c},_0x4b12be[_0x6c00('0x7')][_0x13fe7a][_0x6c00('0x2b')],_0x13fe7a)[_0x6c00('0x1c')](function(_0x29204f){logger[_0x6c00('0x1f')](_0x6c00('0x2c'),_0x38df25,_0x54c47c,_0x29204f);})[_0x6c00('0x2d')](function(_0x59d1a7){logger[_0x6c00('0x2e')](_0x6c00('0x2f'),_0x38df25,_0x59d1a7);});delete _0x4b12be[_0x6c00('0x7')][_0x13fe7a];};}});}else{logger['info'](_0x6c00('0x30'),_0x38df25,_0x13fe7a,_0x450137);}});}})[_0x6c00('0x2d')](function(){logger[_0x6c00('0x2e')](_0x6c00('0x31'),_0x38df25,_0x4b12be[_0x6c00('0x5')][_0x450137][_0x6c00('0x23')],_0x13fe7a,_0x450137);})[_0x6c00('0x32')](function(){delete _0x4b12be['channels'][_0x38df25];});}catch(_0x9d9714){logger['error'](_0x6c00('0x33'),_0x9d9714[_0x6c00('0x34')]);}};Acw[_0x6c00('0x35')][_0x6c00('0x24')]=function(_0x1aa950){try{var _0x115eab=this;if(_0x115eab[_0x6c00('0x7')][_0x1aa950]){_0x115eab['timers'][_0x1aa950]['timer']=![];var _0x1726b1=_0x115eab[_0x6c00('0x7')][_0x1aa950][_0x6c00('0x2b')];var _0x3eed65=_0x115eab[_0x6c00('0x7')][_0x1aa950][_0x6c00('0x36')];var _0x3061f1=_0x115eab[_0x6c00('0x5')][_0x3eed65][_0x6c00('0x23')];logger[_0x6c00('0x1f')](_0x6c00('0x37'),_0x1726b1,_0x1aa950);RpcUser[_0x6c00('0x38')](this['agents'][_0x1aa950]);RpcVoiceAgentReport[_0x6c00('0x2a')]({'acwtime':_0x3061f1,'agentacw':!![]},_0x1726b1,_0x1aa950)[_0x6c00('0x1c')](function(_0x4fd0d9){logger[_0x6c00('0x1f')]('[%s][UPDATE][ACWTIME:%s]',_0x1726b1,_0x3061f1,_0x4fd0d9);})[_0x6c00('0x2d')](function(_0x165e0d){logger[_0x6c00('0x2e')](_0x6c00('0x2f'),_0x1726b1,_0x165e0d);});}else{logger[_0x6c00('0x2e')](_0x6c00('0x39'),_0x1aa950);if(_0x115eab[_0x6c00('0x7')]){logger[_0x6c00('0x1f')](_0x6c00('0x3a'),JSON[_0x6c00('0x3b')](_0x115eab['timers']));}}}catch(_0x380b11){logger['error'](_0x6c00('0x3c'),_0x380b11[_0x6c00('0x34')]);}};Acw[_0x6c00('0x35')][_0x6c00('0xa')]=function(_0x205b5f){try{if(this['voiceQueues'][_0x205b5f[_0x6c00('0x36')]]&&(this[_0x6c00('0x5')][_0x205b5f[_0x6c00('0x36')]]['acw']||this[_0x6c00('0x5')][_0x205b5f['queue']]['mandatoryDisposition'])){if(this[_0x6c00('0x6')][_0x205b5f[_0x6c00('0x3d')]]){this[_0x6c00('0x8')][_0x205b5f[_0x6c00('0x2b')]]={'queue':_0x205b5f['queue'],'interface':_0x205b5f[_0x6c00('0x3d')],'destlinkedid':_0x205b5f[_0x6c00('0x21')]};}}}catch(_0x40cf8e){logger[_0x6c00('0x2e')]('[ACW][syncAgentConnect]\x20%s',_0x40cf8e['message']);}};Acw['prototype'][_0x6c00('0x3e')]=function(_0x43fb79){try{if(this[_0x6c00('0x5')][_0x43fb79[_0x6c00('0x36')]]&&(this[_0x6c00('0x5')][_0x43fb79[_0x6c00('0x36')]][_0x6c00('0x3f')]||this['voiceQueues'][_0x43fb79[_0x6c00('0x36')]][_0x6c00('0x18')])){if(this['agents'][_0x43fb79[_0x6c00('0x3d')]]){this['channels'][_0x43fb79[_0x6c00('0x2b')]]={'queue':_0x43fb79['queue'],'interface':_0x43fb79[_0x6c00('0x3d')]};}}}catch(_0x1c20eb){logger['error'](_0x6c00('0x40'),_0x1c20eb[_0x6c00('0x34')]);}};Acw[_0x6c00('0x35')][_0x6c00('0xc')]=function(_0x730eaf){try{if(this[_0x6c00('0x8')][_0x730eaf[_0x6c00('0x2b')]]&&_[_0x6c00('0x41')](this['channels'][_0x730eaf[_0x6c00('0x2b')]][_0x6c00('0x42')])){logger[_0x6c00('0x1f')](_0x6c00('0x43'),_0x730eaf[_0x6c00('0x2b')]);this[_0x6c00('0x16')](_0x730eaf[_0x6c00('0x2b')]);}else if(this[_0x6c00('0x8')][_0x730eaf[_0x6c00('0x44')]]&&_[_0x6c00('0x41')](this[_0x6c00('0x8')][_0x730eaf[_0x6c00('0x44')]]['attended'])){logger[_0x6c00('0x1f')]('[%s][HANGUP:LINKEDID]',_0x730eaf[_0x6c00('0x44')]);this[_0x6c00('0x16')](_0x730eaf['linkedid']);}}catch(_0x198508){logger[_0x6c00('0x2e')]('[ACW][syncHangupRequest]\x20%s',_0x198508[_0x6c00('0x34')]);}};Acw[_0x6c00('0x35')][_0x6c00('0xe')]=function(_0x2b12a9){try{if(this[_0x6c00('0x8')][_0x2b12a9[_0x6c00('0x2b')]]&&this[_0x6c00('0x8')][_0x2b12a9['uniqueid']][_0x6c00('0x42')]){logger[_0x6c00('0x1f')]('[%s][HANGUPATTENDEDTRANSFER:UNIQUEID]',_0x2b12a9['uniqueid']);this[_0x6c00('0x16')](_0x2b12a9[_0x6c00('0x2b')]);}else if(this[_0x6c00('0x8')][_0x2b12a9['linkedid']]&&this[_0x6c00('0x8')][_0x2b12a9['linkedid']][_0x6c00('0x42')]){logger['info']('[%s][HANGUPATTENDEDTRANSFER:LINKEDID]',_0x2b12a9[_0x6c00('0x44')]);this[_0x6c00('0x16')](_0x2b12a9[_0x6c00('0x44')]);}}catch(_0x50c7e6){logger[_0x6c00('0x2e')](_0x6c00('0x45'),_0x50c7e6[_0x6c00('0x34')]);}};Acw['prototype'][_0x6c00('0x46')]=function(_0x170112){try{if(!_[_0x6c00('0x47')](this[_0x6c00('0x8')][_0x170112['transfereeuniqueid']])){this[_0x6c00('0x16')](_0x170112[_0x6c00('0x48')]);if(this[_0x6c00('0x8')][_0x170112['secondtransfereruniqueid']]){this[_0x6c00('0x8')][_0x170112[_0x6c00('0x49')]][_0x6c00('0x42')]=!![];this[_0x6c00('0x8')][_0x170112[_0x6c00('0x4a')]]=this[_0x6c00('0x8')][_0x170112[_0x6c00('0x49')]];delete this[_0x6c00('0x8')][_0x170112[_0x6c00('0x49')]];}}else if(!_['isNil'](this['channels'][_0x170112[_0x6c00('0x4a')]])){this['startAcw'](_0x170112['transfertargetuniqueid']);if(this[_0x6c00('0x8')][_0x170112[_0x6c00('0x4b')]]){this[_0x6c00('0x8')][_0x170112[_0x6c00('0x4b')]][_0x6c00('0x42')]=!![];this['channels'][_0x170112[_0x6c00('0x48')]]=this['channels'][_0x170112[_0x6c00('0x4b')]];delete this[_0x6c00('0x8')][_0x170112[_0x6c00('0x4b')]];}}}catch(_0x1891d8){logger[_0x6c00('0x2e')](_0x6c00('0x4c'),_0x1891d8[_0x6c00('0x34')]);}};Acw[_0x6c00('0x35')]['syncBlindTransfer']=function(_0x385230){try{if(this[_0x6c00('0x8')][_0x385230['transfereruniqueid']]){logger['info'](_0x6c00('0x4d'),JSON[_0x6c00('0x3b')](_0x385230[_0x6c00('0x4e')]));this[_0x6c00('0x16')](_0x385230[_0x6c00('0x4e')]);}else if(this[_0x6c00('0x8')][_0x385230[_0x6c00('0x4f')]]){logger[_0x6c00('0x1f')](_0x6c00('0x50'),JSON[_0x6c00('0x3b')](_0x385230[_0x6c00('0x4f')]));this[_0x6c00('0x16')](_0x385230['transfererlinkedid']);}}catch(_0x29130b){logger[_0x6c00('0x2e')](_0x6c00('0x51'),_0x29130b[_0x6c00('0x34')]);}};Acw[_0x6c00('0x35')][_0x6c00('0x52')]=function(_0x3f2ce9){try{if(this['voiceQueues'][_0x3f2ce9[_0x6c00('0x36')]]&&this[_0x6c00('0x5')][_0x3f2ce9['queue']][_0x6c00('0x53')]==='all'){if(this[_0x6c00('0x6')][_0x3f2ce9[_0x6c00('0x3d')]]){logger[_0x6c00('0x1f')](_0x6c00('0x54'),_0x3f2ce9[_0x6c00('0x2b')],_0x3f2ce9[_0x6c00('0x3d')],_0x3f2ce9['queue']);return RpcUser[_0x6c00('0x22')](this[_0x6c00('0x6')][_0x3f2ce9[_0x6c00('0x3d')]],'Auto-Pause',_0x3f2ce9[_0x6c00('0x2b')]);}}}catch(_0x5eb1c6){logger['error'](_0x6c00('0x55'),_0x5eb1c6[_0x6c00('0x34')]);}};module[_0x6c00('0x56')]=Acw;