server/services/ami/acw/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x81bd=['YYYY-MM-DD\x20HH:mm:ss','updateAcw','update','[%s][UPDATE][ACWTIME:%s]','catch','error','[%s][UPDATE][ERRORS:%s]','[%s][INPAUSE][AGENT:%s][QUEUE:%s]','finally','[ACW][START]\x20%s','message','uniqueid','[TIMER][STOP][AGENT:%s]','saveUnpause','[ACW][STOP]\x20Interface\x20%s\x20doesn\x27t\x20have\x20timer','[ACW][TIMERS]','stringify','[ACW][syncAgentConnectPreview]\x20%s','[%s][HANGUP:UNIQUEID]','startAcw','linkedid','[%s][HANGUP:LINKEDID]','[ACW][syncHangupRequest]\x20%s','[%s][HANGUPATTENDEDTRANSFER:UNIQUEID]','[ACW][syncHangup]\x20%s','secondtransfereruniqueid','transfertargetuniqueid','origtransfereruniqueid','[ACW][syncAttendedTransfer]\x20%s','transfereruniqueid','[%s][BLINDTRANSFER:UNIQUEID]','transfererlinkedid','[%s][BLINDTRANSFER:LINKEDID]','[ACW][syncBlindTransfer]\x20%s','all','[%s][AUTOPAUSE][AGENT:%s][QUEUE:%]','Auto-Pause','[ACW][syncAgentRingNoAnswer]\x20%s','exports','util','lodash','moment','../ami','../../../config/logger','acw','../rpc/user','voiceQueues','agents','timers','syncAgentConnect','hanguprequest','syncHangupRequest','bind','hangup','syncHangup','agentringnoanswer','syncAgentRingNoAnswer','attendedtransfer','syncAttendedTransfer','blindtransfer','syncAgentConnectPreview','milliseconds','diff','seconds','prototype','channels','interface','queue','ACW','mandatoryDisposition','mandatoryDispositionPause','name','Action','getAgent','then','info','[%s][START][AGENT:%s][QUEUE:%s]','attended','destlinkedid','savePause','[%s][TIMER:%s][AGENT:%s][QUEUE:%s]','acwTimeout','timer','stopAcw','format'];(function(_0x1928c9,_0x13a6d1){var _0x51b5fb=function(_0x24cf70){while(--_0x24cf70){_0x1928c9['push'](_0x1928c9['shift']());}};_0x51b5fb(++_0x13a6d1);}(_0x81bd,0x7c));var _0xd81b=function(_0x399e4b,_0x18206b){_0x399e4b=_0x399e4b-0x0;var _0x62d5ab=_0x81bd[_0x399e4b];return _0x62d5ab;};'use strict';var util=require(_0xd81b('0x0'));var _=require(_0xd81b('0x1'));var moment=require(_0xd81b('0x2'));var ami=require(_0xd81b('0x3'));var logger=require(_0xd81b('0x4'))(_0xd81b('0x5'));var RpcUser=require(_0xd81b('0x6'));var RpcVoiceAgentReport=require('../rpc/voiceAgentReport');function Acw(_0x16e8de){this[_0xd81b('0x7')]=_0x16e8de[_0xd81b('0x7')];this['agents']=_0x16e8de[_0xd81b('0x8')];this[_0xd81b('0x9')]=_0x16e8de[_0xd81b('0x9')];this['channels']={};ami['on']('agentconnect',this[_0xd81b('0xa')]['bind'](this));ami['on'](_0xd81b('0xb'),this[_0xd81b('0xc')][_0xd81b('0xd')](this));ami['on'](_0xd81b('0xe'),this[_0xd81b('0xf')][_0xd81b('0xd')](this));ami['on'](_0xd81b('0x10'),this[_0xd81b('0x11')][_0xd81b('0xd')](this));ami['on'](_0xd81b('0x12'),this[_0xd81b('0x13')][_0xd81b('0xd')](this));ami['on'](_0xd81b('0x14'),this['syncBlindTransfer'][_0xd81b('0xd')](this));ami['on']('custom:agentConnectPreview',this[_0xd81b('0x15')][_0xd81b('0xd')](this));}function getDiff(_0x5f0b6b){var _0x35a053=moment()['milliseconds'](0x0);var _0x13dd00=moment(_0x5f0b6b)[_0xd81b('0x16')](0x0);return _0x35a053[_0xd81b('0x17')](_0x13dd00,_0xd81b('0x18'));}Acw[_0xd81b('0x19')]['startAcw']=function(_0x1c620d){try{var _0x27b7a0=this;var _0x5c2863=this[_0xd81b('0x1a')][_0x1c620d][_0xd81b('0x1b')];var _0x4657cf=this[_0xd81b('0x1a')][_0x1c620d][_0xd81b('0x1c')];var _0xc49b8d=this[_0xd81b('0x7')][_0x4657cf];var _0x3d4d34=![];var _0x1c34c5=_0xd81b('0x1d');if(_0xc49b8d[_0xd81b('0x1e')]){if(_0xc49b8d[_0xd81b('0x1f')][_0xd81b('0x20')]){_0x3d4d34=!![];_0x1c34c5=_0xc49b8d[_0xd81b('0x1f')][_0xd81b('0x20')];}}ami[_0xd81b('0x21')]({'action':'QueuePause','interface':_0x5c2863,'paused':!![],'reason':_0x1c34c5})['then'](function(_0xc16ad0){if(_0x27b7a0[_0xd81b('0x8')][_0x5c2863]){return RpcUser[_0xd81b('0x22')](_0x27b7a0['agents'][_0x5c2863]['id'])[_0xd81b('0x23')](function(_0x6571a6){if(_0x6571a6&&!_0x6571a6['voicePause']){logger[_0xd81b('0x24')](_0xd81b('0x25'),_0x1c620d,_0x5c2863,_0x4657cf);var _0x1670cd=_0x27b7a0[_0xd81b('0x1a')][_0x1c620d][_0xd81b('0x26')]&&_0x27b7a0[_0xd81b('0x1a')][_0x1c620d][_0xd81b('0x27')]?_0x27b7a0[_0xd81b('0x1a')][_0x1c620d][_0xd81b('0x27')]:_0x1c620d;return RpcUser[_0xd81b('0x28')](_0x27b7a0[_0xd81b('0x8')][_0x5c2863],_0x1c34c5,_0x1670cd)[_0xd81b('0x23')](function(_0x596389){if(!_0x3d4d34){_0x27b7a0[_0xd81b('0x9')][_0x5c2863]={};logger[_0xd81b('0x24')](_0xd81b('0x29'),_0x1c620d,_0x27b7a0[_0xd81b('0x7')][_0x4657cf][_0xd81b('0x2a')],_0x5c2863,_0x4657cf);_0x27b7a0[_0xd81b('0x9')][_0x5c2863][_0xd81b('0x2b')]=setTimeout(_0x27b7a0[_0xd81b('0x2c')][_0xd81b('0xd')](_0x27b7a0,_0x5c2863),_0x27b7a0['voiceQueues'][_0x4657cf][_0xd81b('0x2a')]*0x3e8);_0x27b7a0['timers'][_0x5c2863]['lastPauseAt']=moment()[_0xd81b('0x2d')](_0xd81b('0x2e'));_0x27b7a0['timers'][_0x5c2863]['uniqueid']=_0x1c620d;_0x27b7a0[_0xd81b('0x9')][_0x5c2863][_0xd81b('0x1c')]=_0x4657cf;_0x27b7a0[_0xd81b('0x9')][_0x5c2863][_0xd81b('0x2f')]=function(){var _0x1a1572=getDiff(_0x27b7a0[_0xd81b('0x9')][_0x5c2863]['lastPauseAt']);clearTimeout(_0x27b7a0[_0xd81b('0x9')][_0x5c2863][_0xd81b('0x2b')]);_0x27b7a0['timers'][_0x5c2863]['timer']=![];RpcVoiceAgentReport[_0xd81b('0x30')]({'acwtime':_0x1a1572},_0x27b7a0[_0xd81b('0x9')][_0x5c2863]['uniqueid'],_0x5c2863)['then'](function(_0x5317b2){logger[_0xd81b('0x24')](_0xd81b('0x31'),_0x1c620d,_0x1a1572,_0x5317b2);})[_0xd81b('0x32')](function(_0x1c4cf7){logger[_0xd81b('0x33')](_0xd81b('0x34'),_0x1c620d,_0x1c4cf7);});delete _0x27b7a0[_0xd81b('0x9')][_0x5c2863];};}});}else{logger['info'](_0xd81b('0x35'),_0x1c620d,_0x5c2863,_0x4657cf);}});}})['catch'](function(_0x34634a){logger[_0xd81b('0x33')](_0xd81b('0x29'),_0x1c620d,_0x27b7a0[_0xd81b('0x7')][_0x4657cf][_0xd81b('0x2a')],_0x5c2863,_0x4657cf);})[_0xd81b('0x36')](function(){delete _0x27b7a0[_0xd81b('0x1a')][_0x1c620d];});}catch(_0x2d23b9){logger[_0xd81b('0x33')](_0xd81b('0x37'),_0x2d23b9[_0xd81b('0x38')]);}};Acw[_0xd81b('0x19')][_0xd81b('0x2c')]=function(_0x57bc0c){try{var _0x49deb8=this;if(_0x49deb8[_0xd81b('0x9')][_0x57bc0c]){_0x49deb8[_0xd81b('0x9')][_0x57bc0c][_0xd81b('0x2b')]=![];var _0x59c066=_0x49deb8[_0xd81b('0x9')][_0x57bc0c][_0xd81b('0x39')];var _0x5a236a=_0x49deb8[_0xd81b('0x9')][_0x57bc0c][_0xd81b('0x1c')];var _0x512e39=_0x49deb8[_0xd81b('0x7')][_0x5a236a]['acwTimeout'];logger[_0xd81b('0x24')](_0xd81b('0x3a'),_0x57bc0c);RpcUser[_0xd81b('0x3b')](this[_0xd81b('0x8')][_0x57bc0c]);RpcVoiceAgentReport['update']({'acwtime':_0x512e39,'agentacw':!![]},_0x59c066,_0x57bc0c)[_0xd81b('0x23')](function(_0x3444d4){logger[_0xd81b('0x24')](_0xd81b('0x31'),_0x59c066,_0x512e39,_0x3444d4);})[_0xd81b('0x32')](function(_0x466e98){logger[_0xd81b('0x33')]('[%s][UPDATE][ERRORS:%s]',_0x59c066,_0x466e98);});}else{logger[_0xd81b('0x33')](_0xd81b('0x3c'),_0x57bc0c);if(_0x49deb8[_0xd81b('0x9')]){logger['info'](_0xd81b('0x3d'),JSON[_0xd81b('0x3e')](_0x49deb8[_0xd81b('0x9')]));}}}catch(_0x1cd745){logger[_0xd81b('0x33')]('[ACW][STOP]\x20%s',_0x1cd745[_0xd81b('0x38')]);}};Acw[_0xd81b('0x19')][_0xd81b('0xa')]=function(_0x43ea38){try{if(this[_0xd81b('0x7')][_0x43ea38[_0xd81b('0x1c')]]&&(this[_0xd81b('0x7')][_0x43ea38[_0xd81b('0x1c')]][_0xd81b('0x5')]||this[_0xd81b('0x7')][_0x43ea38[_0xd81b('0x1c')]]['mandatoryDisposition'])){if(this[_0xd81b('0x8')][_0x43ea38[_0xd81b('0x1b')]]){this[_0xd81b('0x1a')][_0x43ea38[_0xd81b('0x39')]]={'queue':_0x43ea38[_0xd81b('0x1c')],'interface':_0x43ea38[_0xd81b('0x1b')],'destlinkedid':_0x43ea38[_0xd81b('0x27')]};}}}catch(_0x475bcf){logger['error']('[ACW][syncAgentConnect]\x20%s',_0x475bcf[_0xd81b('0x38')]);}};Acw[_0xd81b('0x19')][_0xd81b('0x15')]=function(_0x222c5e){try{if(this[_0xd81b('0x7')][_0x222c5e[_0xd81b('0x1c')]]&&(this[_0xd81b('0x7')][_0x222c5e[_0xd81b('0x1c')]][_0xd81b('0x5')]||this[_0xd81b('0x7')][_0x222c5e[_0xd81b('0x1c')]][_0xd81b('0x1e')])){if(this['agents'][_0x222c5e[_0xd81b('0x1b')]]){this[_0xd81b('0x1a')][_0x222c5e[_0xd81b('0x39')]]={'queue':_0x222c5e[_0xd81b('0x1c')],'interface':_0x222c5e[_0xd81b('0x1b')]};}}}catch(_0x410ef3){logger[_0xd81b('0x33')](_0xd81b('0x3f'),_0x410ef3[_0xd81b('0x38')]);}};Acw['prototype'][_0xd81b('0xc')]=function(_0x2368dd){try{if(this[_0xd81b('0x1a')][_0x2368dd[_0xd81b('0x39')]]&&_['isUndefined'](this[_0xd81b('0x1a')][_0x2368dd[_0xd81b('0x39')]][_0xd81b('0x26')])){logger[_0xd81b('0x24')](_0xd81b('0x40'),_0x2368dd[_0xd81b('0x39')]);this[_0xd81b('0x41')](_0x2368dd[_0xd81b('0x39')]);}else if(this[_0xd81b('0x1a')][_0x2368dd['linkedid']]&&_['isUndefined'](this[_0xd81b('0x1a')][_0x2368dd[_0xd81b('0x42')]][_0xd81b('0x26')])){logger[_0xd81b('0x24')](_0xd81b('0x43'),_0x2368dd[_0xd81b('0x42')]);this[_0xd81b('0x41')](_0x2368dd[_0xd81b('0x42')]);}}catch(_0x4e039e){logger[_0xd81b('0x33')](_0xd81b('0x44'),_0x4e039e[_0xd81b('0x38')]);}};Acw[_0xd81b('0x19')][_0xd81b('0xf')]=function(_0x59b13b){try{if(this[_0xd81b('0x1a')][_0x59b13b[_0xd81b('0x39')]]&&this['channels'][_0x59b13b[_0xd81b('0x39')]][_0xd81b('0x26')]){logger[_0xd81b('0x24')](_0xd81b('0x45'),_0x59b13b[_0xd81b('0x39')]);this[_0xd81b('0x41')](_0x59b13b[_0xd81b('0x39')]);}else if(this[_0xd81b('0x1a')][_0x59b13b[_0xd81b('0x42')]]&&this[_0xd81b('0x1a')][_0x59b13b[_0xd81b('0x42')]]['attended']){logger[_0xd81b('0x24')]('[%s][HANGUPATTENDEDTRANSFER:LINKEDID]',_0x59b13b[_0xd81b('0x42')]);this[_0xd81b('0x41')](_0x59b13b[_0xd81b('0x42')]);}}catch(_0x3c2a9f){logger[_0xd81b('0x33')](_0xd81b('0x46'),_0x3c2a9f['message']);}};Acw[_0xd81b('0x19')][_0xd81b('0x13')]=function(_0x51f5a1){try{if(!_['isNil'](this[_0xd81b('0x1a')][_0x51f5a1['transfereeuniqueid']])){this[_0xd81b('0x41')](_0x51f5a1['transfereeuniqueid']);if(this[_0xd81b('0x1a')][_0x51f5a1[_0xd81b('0x47')]]){this[_0xd81b('0x1a')][_0x51f5a1['secondtransfereruniqueid']][_0xd81b('0x26')]=!![];this[_0xd81b('0x1a')][_0x51f5a1['transfertargetuniqueid']]=this[_0xd81b('0x1a')][_0x51f5a1[_0xd81b('0x47')]];delete this['channels'][_0x51f5a1[_0xd81b('0x47')]];}}else if(!_['isNil'](this[_0xd81b('0x1a')][_0x51f5a1[_0xd81b('0x48')]])){this[_0xd81b('0x41')](_0x51f5a1[_0xd81b('0x48')]);if(this[_0xd81b('0x1a')][_0x51f5a1[_0xd81b('0x49')]]){this[_0xd81b('0x1a')][_0x51f5a1[_0xd81b('0x49')]][_0xd81b('0x26')]=!![];this[_0xd81b('0x1a')][_0x51f5a1['transfereeuniqueid']]=this[_0xd81b('0x1a')][_0x51f5a1[_0xd81b('0x49')]];delete this[_0xd81b('0x1a')][_0x51f5a1[_0xd81b('0x49')]];}}}catch(_0x1bdf37){logger[_0xd81b('0x33')](_0xd81b('0x4a'),_0x1bdf37['message']);}};Acw['prototype']['syncBlindTransfer']=function(_0x2afe84){try{if(this[_0xd81b('0x1a')][_0x2afe84[_0xd81b('0x4b')]]){logger[_0xd81b('0x24')](_0xd81b('0x4c'),JSON[_0xd81b('0x3e')](_0x2afe84[_0xd81b('0x4b')]));this['startAcw'](_0x2afe84[_0xd81b('0x4b')]);}else if(this[_0xd81b('0x1a')][_0x2afe84[_0xd81b('0x4d')]]){logger[_0xd81b('0x24')](_0xd81b('0x4e'),JSON[_0xd81b('0x3e')](_0x2afe84[_0xd81b('0x4d')]));this['startAcw'](_0x2afe84[_0xd81b('0x4d')]);}}catch(_0x15f003){logger[_0xd81b('0x33')](_0xd81b('0x4f'),_0x15f003[_0xd81b('0x38')]);}};Acw[_0xd81b('0x19')][_0xd81b('0x11')]=function(_0x19d4f0){try{if(this[_0xd81b('0x7')][_0x19d4f0[_0xd81b('0x1c')]]&&this[_0xd81b('0x7')][_0x19d4f0[_0xd81b('0x1c')]]['autopause']===_0xd81b('0x50')){if(this['agents'][_0x19d4f0[_0xd81b('0x1b')]]){logger[_0xd81b('0x24')](_0xd81b('0x51'),_0x19d4f0[_0xd81b('0x39')],_0x19d4f0[_0xd81b('0x1b')],_0x19d4f0[_0xd81b('0x1c')]);return RpcUser[_0xd81b('0x28')](this[_0xd81b('0x8')][_0x19d4f0[_0xd81b('0x1b')]],_0xd81b('0x52'),_0x19d4f0['uniqueid']);}}}catch(_0xfa2a13){logger[_0xd81b('0x33')](_0xd81b('0x53'),_0xfa2a13[_0xd81b('0x38')]);}};module[_0xd81b('0x54')]=Acw;