server/services/ami/acw/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x17ba=['exports','util','lodash','../ami','../../../config/logger','acw','../rpc/user','../rpc/voiceAgentReport','voiceQueues','agents','timers','channels','agentconnect','syncAgentConnect','bind','hanguprequest','syncHangupRequest','syncHangup','agentringnoanswer','syncAgentRingNoAnswer','attendedtransfer','syncAttendedTransfer','blindtransfer','syncBlindTransfer','syncAgentConnectPreview','diff','seconds','startAcw','interface','ACW','mandatoryDisposition','mandatoryDispositionPause','name','QueuePause','then','getAgent','voicePause','info','attended','destlinkedid','savePause','stopAcw','acwTimeout','lastPauseAt','format','YYYY-MM-DD\x20HH:mm:ss','uniqueid','queue','timer','update','[%s][UPDATE][ACWTIME:%s]','catch','error','[%s][UPDATE][ERRORS:%s]','[%s][INPAUSE][AGENT:%s][QUEUE:%s]','[%s][TIMER:%s][AGENT:%s][QUEUE:%s]','[ACW][START]\x20%s','prototype','[TIMER][STOP][AGENT:%s]','[ACW][TIMERS]','stringify','[ACW][STOP]\x20%s','message','[ACW][syncAgentConnect]\x20%s','[ACW][syncAgentConnectPreview]\x20%s','isUndefined','[%s][HANGUP:UNIQUEID]','linkedid','[%s][HANGUP:LINKEDID]','[ACW][syncHangupRequest]\x20%s','[%s][HANGUPATTENDEDTRANSFER:UNIQUEID]','[ACW][syncHangup]\x20%s','isNil','secondtransfereruniqueid','transfertargetuniqueid','origtransfereruniqueid','transfereeuniqueid','[ACW][syncAttendedTransfer]\x20%s','transfereruniqueid','[%s][BLINDTRANSFER:UNIQUEID]','[%s][BLINDTRANSFER:LINKEDID]','transfererlinkedid','autopause','all','[ACW][syncAgentRingNoAnswer]\x20%s'];(function(_0x56973c,_0x2c9a63){var _0x19cb6d=function(_0x55cf2d){while(--_0x55cf2d){_0x56973c['push'](_0x56973c['shift']());}};_0x19cb6d(++_0x2c9a63);}(_0x17ba,0xab));var _0xa17b=function(_0x36ed3d,_0x462c7f){_0x36ed3d=_0x36ed3d-0x0;var _0x330e98=_0x17ba[_0x36ed3d];return _0x330e98;};'use strict';var util=require(_0xa17b('0x0'));var _=require(_0xa17b('0x1'));var moment=require('moment');var ami=require(_0xa17b('0x2'));var logger=require(_0xa17b('0x3'))(_0xa17b('0x4'));var RpcUser=require(_0xa17b('0x5'));var RpcVoiceAgentReport=require(_0xa17b('0x6'));function Acw(_0x38c13c){this[_0xa17b('0x7')]=_0x38c13c[_0xa17b('0x7')];this[_0xa17b('0x8')]=_0x38c13c[_0xa17b('0x8')];this[_0xa17b('0x9')]=_0x38c13c[_0xa17b('0x9')];this[_0xa17b('0xa')]={};ami['on'](_0xa17b('0xb'),this[_0xa17b('0xc')][_0xa17b('0xd')](this));ami['on'](_0xa17b('0xe'),this[_0xa17b('0xf')][_0xa17b('0xd')](this));ami['on']('hangup',this[_0xa17b('0x10')][_0xa17b('0xd')](this));ami['on'](_0xa17b('0x11'),this[_0xa17b('0x12')][_0xa17b('0xd')](this));ami['on'](_0xa17b('0x13'),this[_0xa17b('0x14')]['bind'](this));ami['on'](_0xa17b('0x15'),this[_0xa17b('0x16')][_0xa17b('0xd')](this));ami['on']('custom:agentConnectPreview',this[_0xa17b('0x17')][_0xa17b('0xd')](this));}function getDiff(_0x30236c){var _0xeeacaa=moment()['milliseconds'](0x0);var _0x117ad9=moment(_0x30236c)['milliseconds'](0x0);return _0xeeacaa[_0xa17b('0x18')](_0x117ad9,_0xa17b('0x19'));}Acw['prototype'][_0xa17b('0x1a')]=function(_0x3c63e3){try{var _0x1c0578=this;var _0x1f8141=this['channels'][_0x3c63e3][_0xa17b('0x1b')];var _0x5e21c2=this['channels'][_0x3c63e3]['queue'];var _0x36f985=this[_0xa17b('0x7')][_0x5e21c2];var _0x53a0f7=![];var _0x2ceafa=_0xa17b('0x1c');if(_0x36f985[_0xa17b('0x1d')]){if(_0x36f985[_0xa17b('0x1e')][_0xa17b('0x1f')]){_0x53a0f7=!![];_0x2ceafa=_0x36f985[_0xa17b('0x1e')][_0xa17b('0x1f')];}}ami['Action']({'action':_0xa17b('0x20'),'interface':_0x1f8141,'paused':!![],'reason':_0x2ceafa})[_0xa17b('0x21')](function(_0x45bd0c){if(_0x1c0578['agents'][_0x1f8141]){return RpcUser[_0xa17b('0x22')](_0x1c0578[_0xa17b('0x8')][_0x1f8141]['id'])[_0xa17b('0x21')](function(_0xbbbb62){if(_0xbbbb62&&!_0xbbbb62[_0xa17b('0x23')]){logger[_0xa17b('0x24')]('[%s][START][AGENT:%s][QUEUE:%s]',_0x3c63e3,_0x1f8141,_0x5e21c2);var _0x3df11f=_0x1c0578['channels'][_0x3c63e3][_0xa17b('0x25')]&&_0x1c0578[_0xa17b('0xa')][_0x3c63e3]['destlinkedid']?_0x1c0578['channels'][_0x3c63e3][_0xa17b('0x26')]:_0x3c63e3;return RpcUser[_0xa17b('0x27')](_0x1c0578[_0xa17b('0x8')][_0x1f8141],_0x2ceafa,_0x3df11f)[_0xa17b('0x21')](function(_0x3c32a5){if(!_0x53a0f7){_0x1c0578[_0xa17b('0x9')][_0x1f8141]={};logger['info']('[%s][TIMER:%s][AGENT:%s][QUEUE:%s]',_0x3c63e3,_0x1c0578['voiceQueues'][_0x5e21c2]['acwTimeout'],_0x1f8141,_0x5e21c2);_0x1c0578[_0xa17b('0x9')][_0x1f8141]['timer']=setTimeout(_0x1c0578[_0xa17b('0x28')]['bind'](_0x1c0578,_0x1f8141),_0x1c0578[_0xa17b('0x7')][_0x5e21c2][_0xa17b('0x29')]*0x3e8);_0x1c0578[_0xa17b('0x9')][_0x1f8141][_0xa17b('0x2a')]=moment()[_0xa17b('0x2b')](_0xa17b('0x2c'));_0x1c0578[_0xa17b('0x9')][_0x1f8141][_0xa17b('0x2d')]=_0x3c63e3;_0x1c0578[_0xa17b('0x9')][_0x1f8141][_0xa17b('0x2e')]=_0x5e21c2;_0x1c0578[_0xa17b('0x9')][_0x1f8141]['updateAcw']=function(){var _0x57a2c4=getDiff(_0x1c0578['timers'][_0x1f8141][_0xa17b('0x2a')]);clearTimeout(_0x1c0578[_0xa17b('0x9')][_0x1f8141][_0xa17b('0x2f')]);_0x1c0578[_0xa17b('0x9')][_0x1f8141][_0xa17b('0x2f')]=![];RpcVoiceAgentReport[_0xa17b('0x30')]({'acwtime':_0x57a2c4},_0x1c0578[_0xa17b('0x9')][_0x1f8141][_0xa17b('0x2d')],_0x1f8141)['then'](function(_0x1e33bf){logger['info'](_0xa17b('0x31'),_0x3c63e3,_0x57a2c4,_0x1e33bf);})[_0xa17b('0x32')](function(_0x198ceb){logger[_0xa17b('0x33')](_0xa17b('0x34'),_0x3c63e3,_0x198ceb);});delete _0x1c0578[_0xa17b('0x9')][_0x1f8141];};}});}else{logger['info'](_0xa17b('0x35'),_0x3c63e3,_0x1f8141,_0x5e21c2);}});}})[_0xa17b('0x32')](function(_0x323e0e){logger[_0xa17b('0x33')](_0xa17b('0x36'),_0x3c63e3,_0x1c0578['voiceQueues'][_0x5e21c2][_0xa17b('0x29')],_0x1f8141,_0x5e21c2);})['finally'](function(){delete _0x1c0578[_0xa17b('0xa')][_0x3c63e3];});}catch(_0x5a0b00){logger[_0xa17b('0x33')](_0xa17b('0x37'),_0x5a0b00['message']);}};Acw[_0xa17b('0x38')][_0xa17b('0x28')]=function(_0x487e9a){try{var _0x2fb380=this;if(_0x2fb380[_0xa17b('0x9')][_0x487e9a]){_0x2fb380[_0xa17b('0x9')][_0x487e9a][_0xa17b('0x2f')]=![];var _0xd71efd=_0x2fb380['timers'][_0x487e9a][_0xa17b('0x2d')];var _0x506488=_0x2fb380[_0xa17b('0x9')][_0x487e9a]['queue'];var _0x118ad9=_0x2fb380['voiceQueues'][_0x506488][_0xa17b('0x29')];logger['info'](_0xa17b('0x39'),_0x487e9a);RpcUser['saveUnpause'](this[_0xa17b('0x8')][_0x487e9a]);RpcVoiceAgentReport[_0xa17b('0x30')]({'acwtime':_0x118ad9,'agentacw':!![]},_0xd71efd,_0x487e9a)[_0xa17b('0x21')](function(_0x318b1c){logger[_0xa17b('0x24')](_0xa17b('0x31'),_0xd71efd,_0x118ad9,_0x318b1c);})[_0xa17b('0x32')](function(_0xe57f94){logger['error'](_0xa17b('0x34'),_0xd71efd,_0xe57f94);});}else{logger[_0xa17b('0x33')]('[ACW][STOP]\x20Interface\x20%s\x20doesn\x27t\x20have\x20timer',_0x487e9a);if(_0x2fb380[_0xa17b('0x9')]){logger[_0xa17b('0x24')](_0xa17b('0x3a'),JSON[_0xa17b('0x3b')](_0x2fb380[_0xa17b('0x9')]));}}}catch(_0x2fe669){logger['error'](_0xa17b('0x3c'),_0x2fe669[_0xa17b('0x3d')]);}};Acw[_0xa17b('0x38')]['syncAgentConnect']=function(_0x54b65c){try{if(this['voiceQueues'][_0x54b65c[_0xa17b('0x2e')]]&&(this[_0xa17b('0x7')][_0x54b65c[_0xa17b('0x2e')]][_0xa17b('0x4')]||this[_0xa17b('0x7')][_0x54b65c[_0xa17b('0x2e')]][_0xa17b('0x1d')])){if(this[_0xa17b('0x8')][_0x54b65c[_0xa17b('0x1b')]]){this[_0xa17b('0xa')][_0x54b65c[_0xa17b('0x2d')]]={'queue':_0x54b65c[_0xa17b('0x2e')],'interface':_0x54b65c['interface'],'destlinkedid':_0x54b65c[_0xa17b('0x26')]};}}}catch(_0x16db4a){logger[_0xa17b('0x33')](_0xa17b('0x3e'),_0x16db4a[_0xa17b('0x3d')]);}};Acw[_0xa17b('0x38')]['syncAgentConnectPreview']=function(_0x43d6d6){try{if(this[_0xa17b('0x7')][_0x43d6d6[_0xa17b('0x2e')]]&&(this[_0xa17b('0x7')][_0x43d6d6[_0xa17b('0x2e')]]['acw']||this[_0xa17b('0x7')][_0x43d6d6[_0xa17b('0x2e')]][_0xa17b('0x1d')])){if(this[_0xa17b('0x8')][_0x43d6d6['interface']]){this[_0xa17b('0xa')][_0x43d6d6[_0xa17b('0x2d')]]={'queue':_0x43d6d6[_0xa17b('0x2e')],'interface':_0x43d6d6[_0xa17b('0x1b')]};}}}catch(_0x11b256){logger[_0xa17b('0x33')](_0xa17b('0x3f'),_0x11b256['message']);}};Acw[_0xa17b('0x38')][_0xa17b('0xf')]=function(_0x4ffe5a){try{if(this[_0xa17b('0xa')][_0x4ffe5a[_0xa17b('0x2d')]]&&_[_0xa17b('0x40')](this['channels'][_0x4ffe5a[_0xa17b('0x2d')]][_0xa17b('0x25')])){logger['info'](_0xa17b('0x41'),_0x4ffe5a[_0xa17b('0x2d')]);this['startAcw'](_0x4ffe5a[_0xa17b('0x2d')]);}else if(this[_0xa17b('0xa')][_0x4ffe5a['linkedid']]&&_[_0xa17b('0x40')](this[_0xa17b('0xa')][_0x4ffe5a[_0xa17b('0x42')]][_0xa17b('0x25')])){logger[_0xa17b('0x24')](_0xa17b('0x43'),_0x4ffe5a[_0xa17b('0x42')]);this['startAcw'](_0x4ffe5a[_0xa17b('0x42')]);}}catch(_0x3ff07a){logger[_0xa17b('0x33')](_0xa17b('0x44'),_0x3ff07a[_0xa17b('0x3d')]);}};Acw[_0xa17b('0x38')][_0xa17b('0x10')]=function(_0x100d14){try{if(this[_0xa17b('0xa')][_0x100d14[_0xa17b('0x2d')]]&&this[_0xa17b('0xa')][_0x100d14[_0xa17b('0x2d')]][_0xa17b('0x25')]){logger['info'](_0xa17b('0x45'),_0x100d14[_0xa17b('0x2d')]);this[_0xa17b('0x1a')](_0x100d14[_0xa17b('0x2d')]);}else if(this[_0xa17b('0xa')][_0x100d14[_0xa17b('0x42')]]&&this[_0xa17b('0xa')][_0x100d14[_0xa17b('0x42')]][_0xa17b('0x25')]){logger['info']('[%s][HANGUPATTENDEDTRANSFER:LINKEDID]',_0x100d14[_0xa17b('0x42')]);this[_0xa17b('0x1a')](_0x100d14['linkedid']);}}catch(_0x568f27){logger['error'](_0xa17b('0x46'),_0x568f27[_0xa17b('0x3d')]);}};Acw[_0xa17b('0x38')][_0xa17b('0x14')]=function(_0x301019){try{if(!_[_0xa17b('0x47')](this['channels'][_0x301019['transfereeuniqueid']])){this['startAcw'](_0x301019['transfereeuniqueid']);if(this['channels'][_0x301019[_0xa17b('0x48')]]){this[_0xa17b('0xa')][_0x301019[_0xa17b('0x48')]][_0xa17b('0x25')]=!![];this[_0xa17b('0xa')][_0x301019[_0xa17b('0x49')]]=this[_0xa17b('0xa')][_0x301019['secondtransfereruniqueid']];delete this[_0xa17b('0xa')][_0x301019[_0xa17b('0x48')]];}}else if(!_[_0xa17b('0x47')](this[_0xa17b('0xa')][_0x301019[_0xa17b('0x49')]])){this[_0xa17b('0x1a')](_0x301019[_0xa17b('0x49')]);if(this[_0xa17b('0xa')][_0x301019[_0xa17b('0x4a')]]){this[_0xa17b('0xa')][_0x301019[_0xa17b('0x4a')]][_0xa17b('0x25')]=!![];this['channels'][_0x301019[_0xa17b('0x4b')]]=this['channels'][_0x301019[_0xa17b('0x4a')]];delete this[_0xa17b('0xa')][_0x301019[_0xa17b('0x4a')]];}}}catch(_0x2ac414){logger['error'](_0xa17b('0x4c'),_0x2ac414['message']);}};Acw[_0xa17b('0x38')]['syncBlindTransfer']=function(_0x5be3d1){try{if(this[_0xa17b('0xa')][_0x5be3d1[_0xa17b('0x4d')]]){logger['info'](_0xa17b('0x4e'),JSON[_0xa17b('0x3b')](_0x5be3d1['transfereruniqueid']));this['startAcw'](_0x5be3d1[_0xa17b('0x4d')]);}else if(this[_0xa17b('0xa')][_0x5be3d1['transfererlinkedid']]){logger[_0xa17b('0x24')](_0xa17b('0x4f'),JSON['stringify'](_0x5be3d1[_0xa17b('0x50')]));this[_0xa17b('0x1a')](_0x5be3d1[_0xa17b('0x50')]);}}catch(_0x7b5a5d){logger[_0xa17b('0x33')]('[ACW][syncBlindTransfer]\x20%s',_0x7b5a5d[_0xa17b('0x3d')]);}};Acw[_0xa17b('0x38')][_0xa17b('0x12')]=function(_0x29cdfc){try{if(this[_0xa17b('0x7')][_0x29cdfc[_0xa17b('0x2e')]]&&this[_0xa17b('0x7')][_0x29cdfc[_0xa17b('0x2e')]][_0xa17b('0x51')]===_0xa17b('0x52')){if(this['agents'][_0x29cdfc[_0xa17b('0x1b')]]){logger[_0xa17b('0x24')]('[%s][AUTOPAUSE][AGENT:%s][QUEUE:%]',_0x29cdfc['uniqueid'],_0x29cdfc[_0xa17b('0x1b')],_0x29cdfc[_0xa17b('0x2e')]);return RpcUser[_0xa17b('0x27')](this[_0xa17b('0x8')][_0x29cdfc[_0xa17b('0x1b')]],'Auto-Pause',_0x29cdfc[_0xa17b('0x2d')]);}}}catch(_0x469ecd){logger[_0xa17b('0x33')](_0xa17b('0x53'),_0x469ecd['message']);}};module[_0xa17b('0x54')]=Acw;