[motion2.git] / server / services / ami / dialer / index.js

// *************************************************************************
// *                                                                       *
// * xCALLY Motion -  The Omnichannel Contact Center                       *
// * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
// *                                                                       *
// *************************************************************************
// *                                                                       *
// * Email: info@xcally.com                                                *
// * Website: https://www.xcally.com                                       *
// *                                                                       *
// *************************************************************************
// *                                                                       *
// * The SOFTWARE PRODUCT is protected by copyright laws and international *
// * copyright treaties, as well as other intellectual property laws and   *
// * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
// *                                                                       *
// *************************************************************************
var 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_0x1b0dc1=function(_0x2a1689){while(--_0x2a1689){_0x588370['push'](_0x588370['shift']());}};_0x1b0dc1(++_0x4563b9);}(_0x9ac2,0x18b));var _0x29ac=function(_0x5679e5,_0x4e45c9){_0x5679e5=_0x5679e5-0x0;var _0x34a94=_0x9ac2[_0x5679e5];return _0x34a94;};'use strict';var util=require(_0x29ac('0x0'));var _=require(_0x29ac('0x1'));var uuid=require(_0x29ac('0x2'));var moment=require('moment');var rr=require('rr');var Redis=require(_0x29ac('0x3'));var utils=require(_0x29ac('0x4'));var hopperUtils=require('./utils/hopper');var ut=require(_0x29ac('0x5'));var config=require(_0x29ac('0x6'));var logger=require(_0x29ac('0x7'))(_0x29ac('0x8'));var loggerBooked=require('../../../config/logger')(_0x29ac('0x9'));var loggerPredictive=require(_0x29ac('0x7'))(_0x29ac('0xa'));var loggerPredictiveCalls=require(_0x29ac('0x7'))(_0x29ac('0xb'));var loggerSyncQueueSummary=require('../../../config/logger')(_0x29ac('0xc'));var ami=require(_0x29ac('0xd'));config[_0x29ac('0xe')]=_[_0x29ac('0xf')](config['redis'],{'host':_0x29ac('0x10'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var cmHopper=require(_0x29ac('0x11'));var voiceQueueRt=require(_0x29ac('0x12'));var RpcSetting=require('../rpc/setting');var Interval=require(_0x29ac('0x13'));var Action=require(_0x29ac('0x14'));var History=require(_0x29ac('0x15'));var Final=require('./models/final');var AgentComplete=require(_0x29ac('0x16'));var QueueCallerAbandon=require('./models/queueCallerAbandon');var Hangup=require(_0x29ac('0x17'));var ipAgi=process[_0x29ac('0x18')][_0x29ac('0x19')]||_0x29ac('0x1a');var previewRecallmeReminderInterval=0x1;var Sequence=function(){};Sequence[_0x29ac('0x1b')][_0x29ac('0x1c')]=function(_0x4a7df2){this['tail']=this[_0x29ac('0x1d')]?this[_0x29ac('0x1d')]['finally'](_0x4a7df2):_0x4a7df2();};function Dialer(_0x12bd8c,_0xd6575a){this[_0x29ac('0x1e')]=new Sequence();this[_0x29ac('0x1f')]=_0xd6575a;this['voiceQueues']=_0x12bd8c[_0x29ac('0x20')];this[_0x29ac('0x21')]=_0x12bd8c['campaigns'];this['agents']=_0x12bd8c['agents'];this[_0x29ac('0x22')]=_0x12bd8c[_0x29ac('0x22')];this[_0x29ac('0x23')]=config[_0x29ac('0x23')]||0x2;this[_0x29ac('0x24')]={};this[_0x29ac('0x25')]={};this['contactsId']={};this['uniqueId']={};this[_0x29ac('0x26')]={};this['startPredictive']={};this[_0x29ac('0x27')]={};this['ivrOriginated']={};this['queueBooked']={};this[_0x29ac('0x28')]={};this['queuesSummary']={};ami['on']('agentconnect',this[_0x29ac('0x29')][_0x29ac('0x2a')](this));ami['on'](_0x29ac('0x2b'),this[_0x29ac('0x2c')]['bind'](this));ami['on']('originateresponse',this['syncOriginateResponse'][_0x29ac('0x2a')](this));ami['on']('agentcomplete',this[_0x29ac('0x2d')][_0x29ac('0x2a')](this));ami['on'](_0x29ac('0x2e'),this[_0x29ac('0xc')][_0x29ac('0x2a')](this));ami['on']('custom:queuesummarycomplete',this[_0x29ac('0x2f')]['bind'](this));ami['on']('hangup',this[_0x29ac('0x30')][_0x29ac('0x2a')](this));ami['on'](_0x29ac('0x31'),this['syncNewExten'][_0x29ac('0x2a')](this));ami['on'](_0x29ac('0x32'),this[_0x29ac('0x33')][_0x29ac('0x2a')](this));ami['on'](_0x29ac('0x34'),this[_0x29ac('0x35')][_0x29ac('0x2a')](this));ami['on']('queuestatuscomplete',this['syncQueueStatusComplete'][_0x29ac('0x2a')](this));this[_0x29ac('0x36')]();this[_0x29ac('0x37')]();RpcSetting[_0x29ac('0x38')]()['then'](function(_0x4a990b){previewRecallmeReminderInterval=_0x4a990b[_0x29ac('0x39')];});}function isNotNull(_0x39230e){return _0x39230e!==null&&!_[_0x29ac('0x3a')](_0x39230e);}function msgResponse(_0x20d618,_0x1ea514,_0x44640c){return{'action':_0x20d618,'response':_0x1ea514,'message':_0x44640c,'stack':_0x44640c};}function emit(_0x5eb861,_0x223052,_0x302303){io['to'](_0x5eb861)['emit'](_0x223052,_0x302303);}function emitOutboundVoiceQueueSummary(_0x19db18){if(_0x19db18[_0x29ac('0x3b')]===_0x29ac('0x3c')){logger[_0x29ac('0x3d')](_0x29ac('0x3e'),util['inspect'](_0x19db18,{'showHidden':![],'depth':null}));emit(util[_0x29ac('0x3f')](_0x29ac('0x40'),_0x19db18[_0x29ac('0x41')]),_0x29ac('0x42'),_0x19db18);}}function checkGetDataPredictive(_0x13655e){if(isNotNull(_0x13655e)&&!_[_0x29ac('0x43')](_0x13655e)){loggerPredictive[_0x29ac('0x44')]('-----\x20Stats\x20Predictive\x20---');loggerPredictive[_0x29ac('0x44')]('Total\x20Calls:\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0x13655e[_0x29ac('0x45')]);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x46'),_0x13655e[_0x29ac('0x47')]);loggerPredictive['info'](_0x29ac('0x48'),_0x13655e[_0x29ac('0x49')]);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x4a'),_0x13655e[_0x29ac('0x4b')]);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x4c'),_0x13655e[_0x29ac('0x4d')]);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x4e'),_0x13655e[_0x29ac('0x4f')]);loggerPredictive['info'](_0x29ac('0x50'));if(_0x13655e['predictiveIntervalTotalCalls']>0x0){if(!_['isUndefined'](_0x13655e[_0x29ac('0x4f')])&&_0x13655e['predictiveIntervalAvgTalktime']>0x0){return!![];}loggerPredictive[_0x29ac('0x44')](_0x29ac('0x51'));if(!_['isUndefined'](_0x13655e[_0x29ac('0x4d')])&&_0x13655e[_0x29ac('0x4d')]>0x0){return!![];}loggerPredictive[_0x29ac('0x44')](_0x29ac('0x52'));}else{loggerPredictive[_0x29ac('0x44')](_0x29ac('0x53'));}}else{loggerPredictive[_0x29ac('0x44')](_0x29ac('0x54'));}return![];}function mergeDataErlangB(_0x151375){return function(_0xbfc0c7){loggerPredictive['info'](_0x29ac('0x55'));loggerPredictive[_0x29ac('0x44')](_0x29ac('0x56'),_0xbfc0c7['erlangCalls']);loggerPredictive[_0x29ac('0x44')]('One\x20call\x20every:\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0xbfc0c7[_0x29ac('0x57')]);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x58'),_0xbfc0c7['erlangAbandonmentRate']);loggerPredictive['info']('Agent\x20Busy\x20Factor:\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0xbfc0c7['erlangBusyFactor']);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x58'),_0xbfc0c7[_0x29ac('0x59')]);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x50'));_[_0x29ac('0x5a')](_0x151375,_0xbfc0c7);};}function ifInterval(_0x5bfe7f,_0x255eb0){if(_['isUndefined'](_0x255eb0)){return![];}return utils['getSeconds'](undefined,_0x255eb0)<_0x5bfe7f*0x3c;}function clearPredictiveAttributes(_0x5676f8){if(_0x5676f8[_0x29ac('0x27')]){_0x5676f8[_0x29ac('0x27')]=undefined;loggerPredictive['debug'](_0x5676f8['name'],'startProgressive\x20value\x20cleared');}if(_0x5676f8[_0x29ac('0x5b')]){_0x5676f8[_0x29ac('0x5b')]=undefined;loggerPredictive[_0x29ac('0x3d')](_0x5676f8['name'],_0x29ac('0x5c'));}if(_0x5676f8[_0x29ac('0x5d')]){clearInterval(_0x5676f8[_0x29ac('0x5d')]);_0x5676f8[_0x29ac('0x5d')]=undefined;loggerPredictive['debug'](_0x5676f8['name'],_0x29ac('0x5e'));}}function loggerCatchPredictive(_0x514b20,_0x3e00a7){return function(_0x229341){loggerPredictive[_0x29ac('0x5f')](_0x3e00a7[_0x29ac('0x41')],_0x514b20);loggerPredictive[_0x29ac('0x5f')](_0x229341[_0x29ac('0x60')]);clearPredictiveAttributes(_0x3e00a7);};}function loggerCatch(_0x11c790){return function(_0x3b6557){logger['error'](_0x11c790,util['inspect'](_0x3b6557,{'showHidden':![],'depth':null}));};}function sendMessageReschedule(_0x183ce3){return function(_0x3125ac){if(isNotNull(_0x3125ac)&&isNotNull(_0x3125ac[0x0])){if(_0x3125ac[0x0][_0x29ac('0x61')]>0x0){_0x183ce3['message']=utils['CAMPAIGN_STATUS'][_0x29ac('0x62')];logger[_0x29ac('0x44')](_0x29ac('0x63')+_0x183ce3['name'],_0x3125ac[0x0]['contactsRescheduled'],_0x29ac('0x64'));}else{_0x183ce3[_0x29ac('0x65')]=utils[_0x29ac('0x66')]['NO_AVAILABLE_CONTACTS'];logger[_0x29ac('0x44')](_0x29ac('0x67')+_0x183ce3[_0x29ac('0x41')]);}}};}function createObjHistory(_0x43d128,_0x59778b,_0x2ab1a4,_0x27271f,_0x552105){_0x43d128[_0x29ac('0x65')]=_0x2ab1a4;var _0x17ad91=new Action(_0x43d128,_0x59778b);var _0x56fff1=new History(_0x17ad91);_0x56fff1[_0x29ac('0x68')]=_0x27271f;_0x56fff1[_0x29ac('0x69')]=_0x552105;_0x56fff1[_0x29ac('0x6a')]=_0x17ad91[_0x29ac('0x6b')];return _0x56fff1;}function unlockQueueStatus(_0x49868e,_0xea2ef2){setTimeout(function(){if(_[_0x29ac('0x3a')](_0x49868e[_0x29ac('0x6c')])){loggerBooked['error']('[unlockQueueStatus][undefined]',_0xea2ef2);}_0x49868e[_0x29ac('0x6c')]=!![];loggerBooked['info'](_0x29ac('0x6d'),_0xea2ef2,JSON[_0x29ac('0x6e')](_[_0x29ac('0x6f')](_0x49868e,[_0x29ac('0x41'),_0x29ac('0x6c')])));},0x1f3);}function checkInterval(_0x204815){return function(){if(!isNotNull(_0x204815['Interval'])){_0x204815['message']=utils[_0x29ac('0x66')]['NULL_INTERVAL'];throw _0x204815[_0x29ac('0x41')]+_0x29ac('0x70');}if(!isNotNull(_0x204815[_0x29ac('0x71')][_0x29ac('0x72')])){_0x204815[_0x29ac('0x65')]=utils[_0x29ac('0x66')][_0x29ac('0x73')];throw _0x204815[_0x29ac('0x41')]+_0x29ac('0x70');}if(!isNotNull(_[_0x29ac('0x43')](_0x204815[_0x29ac('0x71')][_0x29ac('0x72')]))){_0x204815[_0x29ac('0x65')]=utils['CAMPAIGN_STATUS']['NULL_INTERVAL'];throw _0x204815[_0x29ac('0x41')]+_0x29ac('0x70');}};}function checkIsIVRCampaignActive(_0xfffbf9){return function(){if(!utils['isIVRCampaignActive'](_0xfffbf9)){_0xfffbf9[_0x29ac('0x65')]=utils[_0x29ac('0x66')][_0x29ac('0x74')];throw _0xfffbf9['name']+_0x29ac('0x75');}};}function emitCampaignSummary(_0x155701){if(utils['isIVRCampaign'](_0x155701)){emit(util[_0x29ac('0x3f')]('campaign:ivr:%s',_0x155701['name']),'campaign:save',_0x155701);}}function loggerCatchQueueSummary(_0x2a0576,_0x53dda7){return function(_0x588352){clearPredictiveAttributes(_0x53dda7);emitCampaignSummary(_0x53dda7);loggerSyncQueueSummary[_0x29ac('0x3d')](_0x2a0576,util[_0x29ac('0x76')](_0x588352,{'showHidden':![],'depth':null}));};}function notSendMessagesCampaign(_0x877783){if(_0x877783['sendMessageOneNotActive']){if(_0x877783['originated']===0x0){_0x877783[_0x29ac('0x77')]=![];_0x877783['message']=utils['CAMPAIGN_STATUS'][_0x29ac('0x74')];loggerSyncQueueSummary['debug'](_0x29ac('0x78'),_0x877783['name'],'is\x20not\x20active');}else{_0x877783[_0x29ac('0x65')]=utils[_0x29ac('0x66')]['DISACTIVED'];loggerSyncQueueSummary[_0x29ac('0x3d')]('[syncQueueSummary]\x20Campaign\x20Ivr:\x20',_0x877783[_0x29ac('0x41')],_0x29ac('0x79'));}emitCampaignSummary(_0x877783);}}function myreject(_0x505119){return function(_0x5f12da){return _0x505119(msgResponse('[ifTime][Action]',_0x29ac('0x7a'),JSON[_0x29ac('0x6e')](_0x5f12da)));};}Dialer[_0x29ac('0x1b')][_0x29ac('0x7b')]=function(_0x32e3d6){return!_[_0x29ac('0x3a')](_0x32e3d6)&&_0x32e3d6&&!_[_0x29ac('0x3a')](_0x32e3d6[_0x29ac('0x41')])&&!_['isUndefined'](_0x32e3d6[_0x29ac('0x7c')])&&_0x32e3d6['active']&&(this[_0x29ac('0x22')][util[_0x29ac('0x3f')](_0x29ac('0x7d'),_0x32e3d6[_0x29ac('0x41')])][_0x29ac('0x7e')]==='reachable'||this[_0x29ac('0x22')][util[_0x29ac('0x3f')](_0x29ac('0x7d'),_0x32e3d6[_0x29ac('0x41')])]['status']===_0x29ac('0x7f'));};Dialer[_0x29ac('0x1b')]['checkIsTrunkReachable']=function(_0x4ed09a){var _0x59ce1b=this;return function(){if(!_0x59ce1b[_0x29ac('0x7b')](_0x4ed09a[_0x29ac('0x80')])){if(!_0x59ce1b['isTrunkReachable'](_0x4ed09a[_0x29ac('0x81')])){_0x4ed09a[_0x29ac('0x65')]=utils[_0x29ac('0x66')][_0x29ac('0x82')];throw _0x4ed09a[_0x29ac('0x41')]+_0x29ac('0x83');}}};};Dialer[_0x29ac('0x1b')][_0x29ac('0x84')]=function(_0x1f9d52,_0x18e004,_0x18e00b,_0x857352){var _0xb4c957=this;return function(){var _0xd99a0c=!![];return _0xb4c957['ifTimeIvr'](_0x1f9d52,_0x18e004,_0x18e00b,_0x857352,_0xd99a0c);};};Dialer['prototype'][_0x29ac('0x85')]=function(_0x335990,_0x15a577,_0x346124,_0x2942d1){var _0x293eb0=this;return function(){var _0x1feee6=![];return _0x293eb0[_0x29ac('0x86')](_0x335990[_0x29ac('0x72')],_0x15a577,_0x346124,_0x2942d1,_0x1feee6);};};Dialer['prototype'][_0x29ac('0x86')]=function(_0x1c046e,_0xc78ad2,_0x24f28e,_0x440ea6,_0x41ab5a){var _0x551883=[];return new Promise(function(_0xea043b,_0x5e9910){if(!isNotNull(_0x1c046e)){_0x440ea6['message']=utils[_0x29ac('0x66')][_0x29ac('0x73')];return _0x5e9910(msgResponse(_0x29ac('0x87'),_0x29ac('0x88'),_0x24f28e+_0x29ac('0x89')));}if(_[_0x29ac('0x43')](_0x1c046e)){_0x440ea6[_0x29ac('0x65')]=utils[_0x29ac('0x66')][_0x29ac('0x8a')];return _0x5e9910(msgResponse(_0x29ac('0x87'),'Failure',_0x24f28e+'\x20Intervals\x20is\x20empty\x20'));}if(_0xc78ad2&&_['isUndefined'](config[_0x29ac('0x8b')][_0xc78ad2])){_0x440ea6[_0x29ac('0x65')]=utils[_0x29ac('0x66')][_0x29ac('0x8c')];return _0x5e9910(msgResponse(_0x29ac('0x87'),_0x29ac('0x88'),_0x24f28e+_0x29ac('0x8d')+_0xc78ad2));}if(_[_0x29ac('0x8e')](_0x1c046e)){for(var _0x44ead7=0x0;_0x44ead7<_0x1c046e[_0x29ac('0x8f')];_0x44ead7+=0x1){_0x551883[_0x29ac('0x90')](ami[_0x29ac('0x91')]({'action':_0x29ac('0x92'),'command':util[_0x29ac('0x3f')]('iftime\x20%s,%s',_0x1c046e[_0x44ead7]['interval'],!_[_0x29ac('0x3a')](config[_0x29ac('0x8b')][_0xc78ad2])?_0xc78ad2:'')})[_0x29ac('0x93')](function(_0x170022){return _0x170022[_0x29ac('0x94')]['indexOf'](_0x29ac('0x95'))>=0x0;})[_0x29ac('0x96')](myreject(_0x5e9910)));}}else{_0x551883['push'](ami[_0x29ac('0x91')]({'action':_0x29ac('0x92'),'command':util['format'](_0x29ac('0x97'),_0x1c046e,!_[_0x29ac('0x3a')](config[_0x29ac('0x8b')][_0xc78ad2])?_0xc78ad2:'')})[_0x29ac('0x93')](function(_0x5e17e0){return _0x5e17e0[_0x29ac('0x94')][_0x29ac('0x98')](_0x29ac('0x95'))>=0x0;})[_0x29ac('0x96')](myreject(_0x5e9910)));}Promise[_0x29ac('0x99')](_0x551883)['then'](function(_0x3f8b90){var _0x108246=_[_0x29ac('0x9a')](_0x3f8b90);if(_0x108246){return _0xea043b(_0x108246);}else{_0x440ea6[_0x29ac('0x65')]=_0x41ab5a?utils['CAMPAIGN_STATUS'][_0x29ac('0x9b')]:utils[_0x29ac('0x66')]['OVERTIME_INTERVAL'];return _0x5e9910(msgResponse('[ifTime][promiseAll]',_0x29ac('0x88'),_0x29ac('0x9c')+_0x41ab5a+'\x20'+_0x24f28e+'\x20Interval\x20is\x20overtime:\x20'+util['inspect'](_0x1c046e,{'showHidden':![],'depth':null})+_0x29ac('0x9d')+_0xc78ad2));}})[_0x29ac('0x96')](function(_0x524d6f){return _0x5e9910(msgResponse(_0x29ac('0x87'),_0x29ac('0x88'),JSON[_0x29ac('0x6e')](_0x524d6f)));});});};Dialer[_0x29ac('0x1b')]['loopCampaigns']=function(){var _0x35a4e2=this;return cmHopper[_0x29ac('0x9e')]({'active':![]},{'where':{'active':!![]}})[_0x29ac('0x93')](function(){setInterval(function(){_0x35a4e2[_0x29ac('0x9f')]();},0x3e8);});};Dialer[_0x29ac('0x1b')][_0x29ac('0x9f')]=function(){var _0x1eea20=this;var _0x1f994d;for(var _0x42f4d7 in this[_0x29ac('0x21')]){if(typeof this[_0x29ac('0x21')][_0x42f4d7]!=='undefined'){_0x1f994d=this[_0x29ac('0x21')][_0x42f4d7];if(utils[_0x29ac('0xa0')](_0x1f994d)&&utils[_0x29ac('0xa1')](_0x1f994d)){_0x1f994d[_0x29ac('0x77')]=!![];Promise[_0x29ac('0xa2')]()['then'](checkIsIVRCampaignActive(_0x1f994d))[_0x29ac('0x93')](checkInterval(_0x1f994d))['then'](_0x1eea20['checkIsTrunkReachable'](_0x1f994d))[_0x29ac('0x93')](_0x1eea20['checkIfTime'](_0x1f994d[_0x29ac('0xa3')],_0x1f994d['dialTimezone'],_0x1f994d[_0x29ac('0x41')],_0x1f994d))['then'](_0x1eea20['checkIfTimeIntervals'](_0x1f994d['Interval'],_0x1f994d[_0x29ac('0xa4')],_0x1f994d['name'],_0x1f994d))[_0x29ac('0x93')](_0x1eea20[_0x29ac('0xa5')](_0x1f994d))[_0x29ac('0x96')](loggerCatchQueueSummary(_0x29ac('0xa6'),_0x1f994d));}else{notSendMessagesCampaign(_0x1f994d);}}}};Dialer[_0x29ac('0x1b')]['checkDialMethod']=function(_0x49b876){if(_0x49b876[_0x29ac('0xa7')]!=='predictive'){clearPredictiveAttributes(_0x49b876);}switch(_0x49b876['dialMethod']){case _0x29ac('0xa8'):this[_0x29ac('0xa9')](_0x49b876,0x1);break;case _0x29ac('0xaa'):this[_0x29ac('0xa9')](_0x49b876,_0x49b876[_0x29ac('0xab')]);break;case _0x29ac('0xa'):this['predictive'](_0x49b876);break;case _0x29ac('0x9'):this['handlePower'](_0x49b876,0x1);break;default:logger[_0x29ac('0x5f')](_0x29ac('0xac'),_0x49b876[_0x29ac('0x41')],_0x29ac('0xad'));}};Dialer[_0x29ac('0x1b')][_0x29ac('0x87')]=function(_0x15024e,_0x2a509c){var _0x3a152d=_0x15024e[_0x29ac('0xa4')];var _0x4173d6=_0x2a509c?_0x15024e[_0x29ac('0xa3')]:_0x15024e[_0x29ac('0x71')][_0x29ac('0x72')];logger['silly']('Dialer::ifTime()',_0x4173d6,_0x3a152d,_0x15024e[_0x29ac('0x41')],util['format'](_0x29ac('0xae'),_0x15024e['name'],_0x15024e['id']));var _0x7a4385=null;return Interval[_0x29ac('0xaf')](_0x4173d6,_0x3a152d)[_0x29ac('0x93')](function(_0xaa51e6){if(_0xaa51e6===!![]){return _0xaa51e6;}else{_0x15024e[_0x29ac('0x65')]=_0x2a509c?utils[_0x29ac('0x66')][_0x29ac('0x9b')]:utils[_0x29ac('0x66')][_0x29ac('0xb0')];_0x7a4385=msgResponse(_0x29ac('0xb1'),_0x29ac('0x88'),'Global:\x20'+_0x2a509c+'\x20'+_0x15024e[_0x29ac('0x41')]+_0x29ac('0xb2')+util[_0x29ac('0x76')](_0x4173d6,{'showHidden':![],'depth':null})+_0x29ac('0x9d')+_0x3a152d);}if(_0x7a4385!==null){logger[_0x29ac('0xb3')](_0x29ac('0xb4'),_0x7a4385);_0x7a4385[_0x29ac('0xb5')]=_0x2a509c;throw _0x7a4385;}})[_0x29ac('0x96')](function(_0x48f033){logger[_0x29ac('0x5f')]('AMI\x20IfTime',_0x48f033);throw msgResponse(_0x29ac('0xb6'),_0x29ac('0x7a'),util[_0x29ac('0x76')](_0x48f033,{'showHidden':![],'depth':null}));});};Dialer[_0x29ac('0x1b')][_0x29ac('0x29')]=function(_0x3a7f94){if(this[_0x29ac('0x20')][_0x3a7f94[_0x29ac('0xb7')]]){if(this[_0x29ac('0xb8')][_0x3a7f94[_0x29ac('0xb9')]]&&this[_0x29ac('0xb8')][_0x3a7f94['uniqueid']][_0x29ac('0x3b')]!=='ivr'){utils[_0x29ac('0xba')](this[_0x29ac('0x20')][_0x3a7f94[_0x29ac('0xb7')]],_0x29ac('0xbb'));this[_0x29ac('0xb8')][_0x3a7f94[_0x29ac('0xb9')]]['answertime']=moment()[_0x29ac('0x3f')](_0x29ac('0xbc'));}}};Dialer[_0x29ac('0x1b')][_0x29ac('0x2d')]=function(_0x2e4186){var _0x2f4b2f=this[_0x29ac('0xb8')][_0x2e4186[_0x29ac('0xb9')]];if(this[_0x29ac('0x20')][_0x2e4186[_0x29ac('0xb7')]]){if(_0x2f4b2f&&_0x2f4b2f['type']!=='ivr'){delete this[_0x29ac('0xb8')][_0x2e4186['uniqueid']];this[_0x29ac('0x20')][_0x2e4186[_0x29ac('0xb7')]][_0x29ac('0xbd')]+=0x1;var _0x465b68=new AgentComplete(_0x2f4b2f,_0x2e4186);if(_0x2e4186[_0x29ac('0xbe')]===_0x29ac('0xbf')){_0x465b68['agiafterat']=this[_0x29ac('0x20')][_0x2e4186[_0x29ac('0xb7')]]['dialQueueProject2']&&this['voiceQueues'][_0x2e4186[_0x29ac('0xb7')]][_0x29ac('0xc0')]?moment()[_0x29ac('0x3f')]('YYYY-MM-DD\x20HH:mm:ss'):undefined;}hopperUtils['createHistory'](_0x465b68)[_0x29ac('0x96')](loggerCatch(_0x29ac('0xc1')));hopperUtils[_0x29ac('0xc2')](_0x465b68)['catch'](loggerCatch('[syncAgentComplete]'));}}};Dialer[_0x29ac('0x1b')][_0x29ac('0x2c')]=function(_0x571117){var _0x44743e=this[_0x29ac('0xb8')][_0x571117[_0x29ac('0xb9')]];var _0x170710=this;var _0x3aac6d=![];var _0x44a01f;var _0x2411e3;if(this[_0x29ac('0x20')][_0x571117[_0x29ac('0xb7')]]){if(_0x44743e&&_0x44743e[_0x29ac('0x3b')]!==_0x29ac('0xc3')){delete this[_0x29ac('0xb8')][_0x571117['uniqueid']];utils[_0x29ac('0xba')](this[_0x29ac('0x20')][_0x571117[_0x29ac('0xb7')]],'[syncQueueCallerAbandon]');_0x44743e[_0x29ac('0xc4')]=moment()[_0x29ac('0x3f')](_0x29ac('0xbc'));var _0xac78f3=new QueueCallerAbandon(_0x44743e,_0x571117);if(utils[_0x29ac('0xc5')](_0x44743e[_0x29ac('0xc4')],_0x44743e[_0x29ac('0xc6')])>=_0x44743e[_0x29ac('0xc7')]){this[_0x29ac('0x20')][_0x571117[_0x29ac('0xb7')]][_0x29ac('0x49')]+=0x1;this[_0x29ac('0x20')][_0x571117[_0x29ac('0xb7')]]['outboundDropCallsDayTimeout']+=0x1;this['voiceQueues'][_0x571117[_0x29ac('0xb7')]][_0x29ac('0xc8')]+=0x1;_0xac78f3[_0x29ac('0x68')]=0xa;_0xac78f3[_0x29ac('0x69')]='Drop';_0xac78f3[_0x29ac('0xc9')]=_0x29ac('0xca');_0xac78f3[_0x29ac('0xcb')]=this['voiceQueues'][_0x571117[_0x29ac('0xb7')]][_0x29ac('0xcc')]?moment()[_0x29ac('0x3f')](_0x29ac('0xbc')):undefined;_0xac78f3[_0x29ac('0xcd')]+=0x1;_0xac78f3[_0x29ac('0xce')]+=0x1;_0x44a01f=this['voiceQueues'][_0x571117[_0x29ac('0xb7')]][_0x29ac('0xcf')];_0x2411e3=this[_0x29ac('0x20')][_0x571117[_0x29ac('0xb7')]][_0x29ac('0xd0')];hopperUtils[_0x29ac('0xd1')](_0xac78f3,_0xac78f3[_0x29ac('0x68')],_0x44743e[_0x29ac('0xd2')])[_0x29ac('0x93')](function(_0x4810e0){_0x3aac6d=_0x4810e0[_0x29ac('0xd3')]==0x1;if(_0xac78f3[_0x29ac('0xcd')]>=_0x170710[_0x29ac('0x20')][_0x571117[_0x29ac('0xb7')]][_0x29ac('0xd4')]){_0x170710[_0x29ac('0xd5')](_0xac78f3,_0x4810e0[_0x29ac('0xd3')]);}else{hopperUtils[_0x29ac('0xd6')]({'active':![],'countdropretry':_0xac78f3[_0x29ac('0xcd')],'scheduledat':moment()[_0x29ac('0xd7')](_0x170710[_0x29ac('0x20')][_0x571117['queue']][_0x29ac('0xcf')],'minutes')[_0x29ac('0x3f')](_0x29ac('0xbc')),'ContactId':_0x44743e[_0x29ac('0xd8')],'ListId':_0x44743e[_0x29ac('0xd9')],'VoiceQueueId':_0x44743e[_0x29ac('0xda')]||undefined,'CampaignId':_0x44743e[_0x29ac('0xdb')]||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0xdc')));var _0x4c0e81=new History(_0xac78f3);_0x4c0e81['state']=0xa;_0x4c0e81[_0x29ac('0x69')]='Drop';_0x4c0e81[_0x29ac('0x6b')]=moment()['format'](_0x29ac('0xbc'));_0x4c0e81[_0x29ac('0x6a')]=_0x4c0e81[_0x29ac('0x6b')];_0x4c0e81[_0x29ac('0xdd')]=_0xac78f3[_0x29ac('0xdd')];_0x4c0e81[_0x29ac('0xde')]=_0xac78f3[_0x29ac('0xde')];hopperUtils[_0x29ac('0xdf')](_0x4c0e81)[_0x29ac('0x96')](loggerCatch(_0x29ac('0xe0')));}})[_0x29ac('0x93')](function(){if(_0x3aac6d)hopperUtils['swapAdditionalPhones'](_0xac78f3,_0x44a01f,_0x2411e3)['then'](function(){return 0x1;});});}else{this[_0x29ac('0x20')][_0x571117[_0x29ac('0xb7')]]['predictiveIntervalDroppedCallsCallersExit']+=0x1;this[_0x29ac('0x20')][_0x571117['queue']][_0x29ac('0xe1')]+=0x1;_0xac78f3[_0x29ac('0x68')]=0xb;_0xac78f3[_0x29ac('0x69')]=_0x29ac('0xe2');_0xac78f3[_0x29ac('0xc9')]=_0x29ac('0xe3');_0xac78f3[_0x29ac('0xe4')]+=0x1;_0xac78f3[_0x29ac('0xce')]+=0x1;_0x44a01f=this[_0x29ac('0x20')][_0x571117[_0x29ac('0xb7')]][_0x29ac('0xe5')];_0x2411e3=this['voiceQueues'][_0x571117[_0x29ac('0xb7')]][_0x29ac('0xd0')];hopperUtils[_0x29ac('0xd1')](_0xac78f3,_0xac78f3[_0x29ac('0x68')],_0x44743e[_0x29ac('0xd2')])[_0x29ac('0x93')](function(_0x3129fa){if(_0xac78f3[_0x29ac('0xe4')]>=_0x170710[_0x29ac('0x20')][_0x571117[_0x29ac('0xb7')]][_0x29ac('0xe6')]){_0x170710['queueCallerAbandonCreateState'](_0xac78f3,_0x3129fa[_0x29ac('0xd3')]);}else{hopperUtils[_0x29ac('0xd6')]({'active':![],'countabandonedretry':_0xac78f3['countabandonedretry'],'scheduledat':moment()[_0x29ac('0xd7')](_0x170710['voiceQueues'][_0x571117[_0x29ac('0xb7')]]['dialAbandonedRetryFrequency'],_0x29ac('0xe7'))['format'](_0x29ac('0xbc')),'ContactId':_0x44743e['ContactId'],'ListId':_0x44743e[_0x29ac('0xd9')],'VoiceQueueId':_0x44743e[_0x29ac('0xda')]||undefined,'CampaignId':_0x44743e[_0x29ac('0xdb')]||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0xe8')));var _0xc021cf=new History(_0xac78f3);_0xc021cf['state']=0xb;_0xc021cf[_0x29ac('0x69')]=_0x29ac('0xe2');_0xc021cf[_0x29ac('0x6b')]=moment()[_0x29ac('0x3f')](_0x29ac('0xbc'));_0xc021cf[_0x29ac('0x6a')]=_0xc021cf[_0x29ac('0x6b')];_0xc021cf[_0x29ac('0xdd')]=_0xac78f3[_0x29ac('0xdd')];_0xc021cf[_0x29ac('0xde')]=_0xac78f3[_0x29ac('0xde')];hopperUtils['createHistory'](_0xc021cf)[_0x29ac('0x96')](loggerCatch(_0x29ac('0xe9')));}})['then'](function(){if(_0x3aac6d)hopperUtils[_0x29ac('0xea')](_0xac78f3,_0x44a01f,_0x2411e3)[_0x29ac('0x93')](function(){return 0x1;});});}}}};Dialer[_0x29ac('0x1b')][_0x29ac('0xeb')]=function(_0x110da6){if(this['actions'][_0x110da6[_0x29ac('0xb9')]]){this[_0x29ac('0x25')][_0x110da6['uniqueid']]['channel']=_0x110da6[_0x29ac('0xec')];}if(this['uniqueId'][_0x110da6[_0x29ac('0xb9')]]){this[_0x29ac('0xb8')][_0x110da6['uniqueid']][_0x29ac('0xec')]=_0x110da6[_0x29ac('0xec')];}};Dialer['prototype'][_0x29ac('0x35')]=function(_0xcbbdf6){if(!this[_0x29ac('0x25')][_0xcbbdf6[_0x29ac('0xed')]]){return;}var _0x1de35f=this[_0x29ac('0x20')][this[_0x29ac('0x25')][_0xcbbdf6[_0x29ac('0xed')]]['queue']][_0x29ac('0xee')]||_0x29ac('0xef');if(_0x1de35f===_0x29ac('0xf0')){if(this[_0x29ac('0x25')][_0xcbbdf6[_0x29ac('0xed')]]&&_[_0x29ac('0xf1')](this[_0x29ac('0x25')][_0xcbbdf6['actionid']]['locked'])&&_0xcbbdf6[_0x29ac('0x7e')]==='1'&&_0xcbbdf6['paused']==='0'){if(this[_0x29ac('0xf2')][_0xcbbdf6['stateinterface']]){if(!this['agents'][_0xcbbdf6[_0x29ac('0xf3')]]['locked']){this[_0x29ac('0xf2')][_0xcbbdf6[_0x29ac('0xf3')]][_0x29ac('0xf4')]=!![];this[_0x29ac('0x25')][_0xcbbdf6[_0x29ac('0xed')]][_0x29ac('0xf4')]=!![];this[_0x29ac('0x25')][_0xcbbdf6[_0x29ac('0xed')]][_0x29ac('0xf3')]=_0xcbbdf6[_0x29ac('0xf3')];}}}}else if(_0x1de35f===_0x29ac('0xef')){if(this[_0x29ac('0x25')][_0xcbbdf6['actionid']]){if(this[_0x29ac('0xf2')][_0xcbbdf6[_0x29ac('0xf3')]]){this[_0x29ac('0x25')][_0xcbbdf6['actionid']][_0x29ac('0xf3')]=_0xcbbdf6[_0x29ac('0xf3')];if(_[_0x29ac('0xf1')](this[_0x29ac('0xf5')][this[_0x29ac('0x25')][_0xcbbdf6[_0x29ac('0xed')]][_0x29ac('0xb7')]])){this[_0x29ac('0xf5')][this[_0x29ac('0x25')][_0xcbbdf6[_0x29ac('0xed')]][_0x29ac('0xb7')]]=[];}this[_0x29ac('0xf5')][this[_0x29ac('0x25')][_0xcbbdf6[_0x29ac('0xed')]][_0x29ac('0xb7')]][_0x29ac('0x90')](_[_0x29ac('0x5a')](_[_0x29ac('0x6f')](this[_0x29ac('0x25')][_0xcbbdf6[_0x29ac('0xed')]],[_0x29ac('0xf6'),'stateinterface']),{'status':_0xcbbdf6[_0x29ac('0x7e')],'paused':_0xcbbdf6[_0x29ac('0xf7')]}));}}}};Dialer[_0x29ac('0x1b')]['syncQueueStatusComplete']=function(_0x4286c9){if(!this[_0x29ac('0x25')][_0x4286c9['actionid']]){return;}var _0x5d224a=this;var _0x514fcd=this['voiceQueues'][this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]]['queue']];var _0x75034a=_0x514fcd[_0x29ac('0xee')]||_0x29ac('0xef');if(_0x75034a===_0x29ac('0xf0')){if(this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]]&&this[_0x29ac('0x25')][_0x4286c9['actionid']][_0x29ac('0xf3')]){this[_0x29ac('0x1f')][_0x29ac('0xf8')](this['actions'][_0x4286c9['actionid']][_0x29ac('0xf6')],this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]]['stateinterface'])[_0x29ac('0x96')](function(_0x2855e5){logger[_0x29ac('0x5f')](_0x29ac('0xf9'),util[_0x29ac('0x76')](_0x2855e5,{'showHidden':![],'depth':null}));})[_0x29ac('0xfa')](function(){utils['decrementOriginate'](_0x5d224a[_0x29ac('0x20')][_0x5d224a[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xb7')]],_0x29ac('0xfb'));_0x5d224a[_0x29ac('0xf2')][_0x5d224a['actions'][_0x4286c9[_0x29ac('0xed')]]['stateinterface']][_0x29ac('0xf4')]=![];delete _0x5d224a['actions'][_0x4286c9['actionid']];unlockQueueStatus(_0x514fcd);});}else{utils['decrementOriginate'](this['voiceQueues'][this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xb7')]],_0x29ac('0xfb'));hopperUtils['rescheduleContact']({'active':![],'ContactId':this['actions'][_0x4286c9['actionid']][_0x29ac('0xd8')],'ListId':this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xd9')],'VoiceQueueId':this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xda')]||undefined,'CampaignId':this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xdb')]||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0xfc')));delete this['actions'][_0x4286c9[_0x29ac('0xed')]];unlockQueueStatus(_0x514fcd);}}else if(_0x75034a===_0x29ac('0xef')){var _0xac5544;if(this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]]&&!_[_0x29ac('0x43')](this[_0x29ac('0xf5')][this[_0x29ac('0x25')][_0x4286c9['actionid']][_0x29ac('0xb7')]])){if(this[_0x29ac('0x28')][_0x5d224a[_0x29ac('0x25')][_0x4286c9['actionid']][_0x29ac('0xb7')]]){this['queueBookedRR'][_0x5d224a['actions'][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xb7')]]=this[_0x29ac('0x28')][this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]]['queue']]?this[_0x29ac('0x28')][this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xb7')]]:this['queueBooked'][this[_0x29ac('0x25')][_0x4286c9['actionid']][_0x29ac('0xb7')]]?this['queueBooked'][this['actions'][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xb7')]][_0x29ac('0xfd')]||0x0:0x0;}this[_0x29ac('0xf5')][this['actions'][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xb7')]][_0x29ac('0xfd')]=this[_0x29ac('0x28')][this['actions'][_0x4286c9['actionid']][_0x29ac('0xb7')]];for(var _0x4b1f76=0x0;_0x4b1f76<this['queueBooked'][this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xb7')]][_0x29ac('0x8f')];_0x4b1f76+=0x1){_0xac5544=rr(this[_0x29ac('0xf5')][this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xb7')]]);this[_0x29ac('0x28')][_0x5d224a['actions'][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xb7')]]=this[_0x29ac('0xf5')][this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xb7')]][_0x29ac('0xfd')];if(_0xac5544[_0x29ac('0x7e')]==='1'&&_0xac5544[_0x29ac('0xf7')]==='0'){break;}}if(!_['isNil'](_0xac5544)){this[_0x29ac('0xf2')][_0xac5544[_0x29ac('0xf3')]]['unlockRR']=_['isUndefined'](this[_0x29ac('0xf2')][_0xac5544[_0x29ac('0xf3')]][_0x29ac('0xfe')])?!![]:this['agents'][_0xac5544['stateinterface']][_0x29ac('0xfe')];}loggerBooked[_0x29ac('0x44')](_0x29ac('0xff'),_0x4286c9[_0x29ac('0xed')],'Agent:\x20',JSON[_0x29ac('0x6e')](_['pick'](this['agents'][_0xac5544[_0x29ac('0xf3')]],[_0x29ac('0x41'),_0x29ac('0xfe')])),_0x29ac('0x100'),JSON[_0x29ac('0x6e')](_0xac5544[_0x29ac('0xf6')]));if(!_[_0x29ac('0xf1')](_0xac5544)&&_0xac5544[_0x29ac('0x7e')]==='1'&&_0xac5544[_0x29ac('0xf7')]==='0'&&this[_0x29ac('0xf2')][_0xac5544[_0x29ac('0xf3')]][_0x29ac('0xfe')]){this[_0x29ac('0xf2')][_0xac5544[_0x29ac('0xf3')]][_0x29ac('0xfe')]=![];this['queueBooked'][_0x5d224a[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]]['queue']]=[];this[_0x29ac('0x1f')][_0x29ac('0xf8')](_0xac5544[_0x29ac('0xf6')],_0xac5544[_0x29ac('0xf3')])[_0x29ac('0x96')](function(_0x2b2d95){logger['error']('[Catch][Preview][syncQueueStatusComplete]',util[_0x29ac('0x76')](_0x2b2d95,{'showHidden':![],'depth':null}));})[_0x29ac('0xfa')](function(){utils['decrementOriginate'](_0x5d224a[_0x29ac('0x20')][_0x5d224a[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xb7')]],_0x29ac('0xfb'));setTimeout(function(){_0x5d224a['agents'][_0xac5544[_0x29ac('0xf3')]][_0x29ac('0xfe')]=!![];loggerBooked[_0x29ac('0x44')](_0x29ac('0x101'),_0x4286c9[_0x29ac('0xed')],_0x29ac('0x102'),JSON['stringify'](_['pick'](_0x5d224a[_0x29ac('0xf2')][_0xac5544[_0x29ac('0xf3')]],[_0x29ac('0x41'),'unlockRR'])),_0x29ac('0x100'),JSON[_0x29ac('0x6e')](_0xac5544[_0x29ac('0xf6')]));},0xc7);delete _0x5d224a[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]];unlockQueueStatus(_0x514fcd,_0x4286c9[_0x29ac('0xed')]);});}else{loggerBooked[_0x29ac('0x44')](_0x29ac('0x103'));utils[_0x29ac('0xba')](this['voiceQueues'][this[_0x29ac('0x25')][_0x4286c9['actionid']][_0x29ac('0xb7')]],_0x29ac('0xfb'));hopperUtils[_0x29ac('0xd6')]({'active':![],'ContactId':this['actions'][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xd8')],'ListId':this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xd9')],'VoiceQueueId':this[_0x29ac('0x25')][_0x4286c9['actionid']][_0x29ac('0xda')]||undefined,'CampaignId':this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xdb')]||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0xfc')));delete this['actions'][_0x4286c9[_0x29ac('0xed')]];unlockQueueStatus(_0x514fcd);}}else{loggerBooked[_0x29ac('0x44')](_0x29ac('0x104'));utils[_0x29ac('0xba')](this['voiceQueues'][this['actions'][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xb7')]],_0x29ac('0xfb'));hopperUtils['rescheduleContact']({'active':![],'ContactId':this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xd8')],'ListId':this[_0x29ac('0x25')][_0x4286c9['actionid']][_0x29ac('0xd9')],'VoiceQueueId':this[_0x29ac('0x25')][_0x4286c9['actionid']][_0x29ac('0xda')]||undefined,'CampaignId':this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xdb')]||undefined})['catch'](loggerCatch('[unlock2][syncQueueStatusComplete]'));delete this['actions'][_0x4286c9[_0x29ac('0xed')]];unlockQueueStatus(_0x514fcd);}}else{loggerBooked[_0x29ac('0x44')](_0x29ac('0x105'));utils[_0x29ac('0xba')](this[_0x29ac('0x20')][this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xb7')]],_0x29ac('0xfb'));hopperUtils[_0x29ac('0xd6')]({'active':![],'ContactId':this['actions'][_0x4286c9[_0x29ac('0xed')]][_0x29ac('0xd8')],'ListId':this[_0x29ac('0x25')][_0x4286c9['actionid']][_0x29ac('0xd9')],'VoiceQueueId':this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]]['VoiceQueueId']||undefined,'CampaignId':this['actions'][_0x4286c9[_0x29ac('0xed')]]['CampaignId']||undefined})['catch'](loggerCatch(_0x29ac('0x106')));delete this[_0x29ac('0x25')][_0x4286c9[_0x29ac('0xed')]];unlockQueueStatus(_0x514fcd);}};Dialer[_0x29ac('0x1b')][_0x29ac('0x107')]=function(_0x3531b2){var _0x392f5b=this['actions'][_0x3531b2[_0x29ac('0xed')]];if(_0x392f5b){delete this['actions'][_0x3531b2['actionid']];_0x392f5b[_0x29ac('0xc6')]=moment()[_0x29ac('0x3f')](_0x29ac('0xbc'));var _0x2edebe=_0x392f5b[_0x29ac('0x3b')]===_0x29ac('0xc3')?this[_0x29ac('0x21')][_0x392f5b['queue']]:this[_0x29ac('0x20')][_0x392f5b[_0x29ac('0x108')]()];if(_0x3531b2[_0x29ac('0x109')]!==_0x29ac('0x10a')){utils[_0x29ac('0xba')](_0x2edebe,_0x29ac('0x10b'));return this[_0x29ac('0x10c')](_0x392f5b,_0x2edebe,_0x3531b2)[_0x29ac('0x96')](loggerCatch(_0x29ac('0x10d')));}this[_0x29ac('0xb8')][_0x3531b2[_0x29ac('0xb9')]]=_0x392f5b;}};Dialer[_0x29ac('0x1b')][_0x29ac('0x33')]=function(_0xf085cc){var _0x680985=this;var _0x30b8b2=this['uniqueId'][_0xf085cc[_0x29ac('0xb9')]];var _0x3692a1;if(!_['isNil'](_0xf085cc)&&!_[_0x29ac('0xf1')](_0xf085cc[_0x29ac('0x10e')])&&!_[_0x29ac('0xf1')](_0xf085cc[_0x29ac('0x10e')]['amdstatus'])&&_0xf085cc['exten']===_0x29ac('0x10f')&&_0x30b8b2){if(_0x30b8b2[_0x29ac('0x3b')]!==_0x29ac('0xc3')&&this[_0x29ac('0x20')][_0x30b8b2[_0x29ac('0xb7')]][_0x29ac('0x110')]&&_0xf085cc['value']===_0x29ac('0x111')){delete this[_0x29ac('0xb8')][_0xf085cc['uniqueid']];utils[_0x29ac('0xba')](this[_0x29ac('0x20')][_0x30b8b2[_0x29ac('0xb7')]],_0x29ac('0x112'));this['voiceQueues'][_0x30b8b2[_0x29ac('0xb7')]][_0x29ac('0xbd')]+=0x1;this[_0x29ac('0x20')][_0x30b8b2[_0x29ac('0xb7')]][_0x29ac('0x113')]+=0x1;_0x3692a1=new Hangup(_0x30b8b2,_0xf085cc);_0x3692a1[_0x29ac('0x68')]=0x12;_0x3692a1[_0x29ac('0x69')]=_0x29ac('0x114');_0x3692a1[_0x29ac('0x115')]=_0x29ac('0x116');ami['emit'](_0x29ac('0x117'),ut[_0x29ac('0x118')](_0x3692a1,_0x29ac('0x119')));this[_0x29ac('0x11a')](_0x3692a1,'[syncHangupInAMD][createHistory]',_0x29ac('0x11b'));}if(_0x30b8b2['type']!=='ivr'&&this['voiceQueues'][_0x30b8b2['queue']][_0x29ac('0x110')]&&_0xf085cc['value']===_0x29ac('0x11c')){return new Promise(function(_0x40234f,_0x178651){delete _0x680985[_0x29ac('0xb8')][_0xf085cc['uniqueid']];utils[_0x29ac('0xba')](_0x680985[_0x29ac('0x20')][_0x30b8b2['queue']],'[syncVarSet]');_0x680985['voiceQueues'][_0x30b8b2['queue']]['outboundAnswerCallsDay']+=0x1;_0x680985[_0x29ac('0x20')][_0x30b8b2[_0x29ac('0xb7')]][_0x29ac('0x113')]+=0x1;var _0xd3654e=_0x680985[_0x29ac('0x20')][_0x30b8b2[_0x29ac('0xb7')]];var _0x4a1d75=new Hangup(_0x30b8b2,_0xf085cc);_0x4a1d75[_0x29ac('0x68')]=0x13;_0x4a1d75[_0x29ac('0x69')]=_0x29ac('0x11d');_0x4a1d75['membername']=_0x29ac('0x116');_0x4a1d75[_0x29ac('0x11e')]+=0x1;_0x4a1d75['countglobal']+=0x1;_0x4a1d75['amd']=!![];ami['emit']('custom:amd',ut[_0x29ac('0x118')](_0x4a1d75,'amd'));hopperUtils[_0x29ac('0xdf')](_0x4a1d75)['catch'](loggerCatch(_0x29ac('0x11f')));if(_0x4a1d75[_0x29ac('0x120')]+_0x4a1d75['countcongestionretry']+_0x4a1d75['countnoanswerretry']+_0x4a1d75['countnosuchnumberretry']+_0x4a1d75['countdropretry']+_0x4a1d75[_0x29ac('0xe4')]+_0x4a1d75[_0x29ac('0x11e')]+_0x4a1d75[_0x29ac('0x121')]>=_0xd3654e['dialGlobalMaxRetry']){_0x680985[_0x29ac('0x122')](_0x4a1d75,_0x40234f,_0x178651,_0x29ac('0x123'));}else{if(_0x4a1d75['countmachineretry']>=_0xd3654e[_0x29ac('0x124')]){_0x680985[_0x29ac('0x125')](_0x4a1d75,_0x40234f,_0x178651,_0x29ac('0x126'));}else{hopperUtils['rescheduleContact']({'active':![],'countmachineretry':_0x4a1d75[_0x29ac('0x11e')],'scheduledat':moment()[_0x29ac('0xd7')](_0xd3654e[_0x29ac('0x127')],_0x29ac('0xe7'))[_0x29ac('0x3f')](_0x29ac('0xbc')),'ContactId':_0x4a1d75[_0x29ac('0xd8')],'ListId':_0x4a1d75[_0x29ac('0xd9')],'VoiceQueueId':_0x4a1d75['VoiceQueueId']||undefined,'CampaignId':_0x4a1d75[_0x29ac('0xdb')]||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0x128')));_0x40234f({'reschedule':0x1});}}});}if(_0x30b8b2['type']===_0x29ac('0xc3')&&this[_0x29ac('0x21')][_0x30b8b2[_0x29ac('0xb7')]][_0x29ac('0x110')]&&_0xf085cc['value']===_0x29ac('0x111')){delete this['uniqueId'][_0xf085cc[_0x29ac('0xb9')]];utils[_0x29ac('0xba')](this[_0x29ac('0x21')][_0x30b8b2[_0x29ac('0xb7')]],_0x29ac('0x112'));_0x3692a1=new Hangup(_0x30b8b2,_0xf085cc);_0x3692a1[_0x29ac('0x68')]=0x12;_0x3692a1[_0x29ac('0x69')]=_0x29ac('0x114');_0x3692a1[_0x29ac('0x115')]=_0x29ac('0x116');ami[_0x29ac('0x129')](_0x29ac('0x117'),ut['buildObj'](_0x3692a1,'amd'));this['saveInDb'](_0x3692a1,_0x29ac('0x12a'),_0x29ac('0x12b'));}if(_0x30b8b2[_0x29ac('0x3b')]==='ivr'&&this['campaigns'][_0x30b8b2[_0x29ac('0xb7')]][_0x29ac('0x110')]&&_0xf085cc[_0x29ac('0x12c')]===_0x29ac('0x11c')){return new Promise(function(_0x42320a,_0x433ae8){delete _0x680985[_0x29ac('0xb8')][_0xf085cc[_0x29ac('0xb9')]];utils[_0x29ac('0xba')](_0x680985[_0x29ac('0x21')][_0x30b8b2[_0x29ac('0xb7')]],_0x29ac('0x112'));_0x680985[_0x29ac('0x21')][_0x30b8b2[_0x29ac('0xb7')]][_0x29ac('0xbd')]+=0x1;_0x680985[_0x29ac('0x21')][_0x30b8b2[_0x29ac('0xb7')]][_0x29ac('0x113')]+=0x1;var _0x42d4fe=_0x680985[_0x29ac('0x21')][_0x30b8b2[_0x29ac('0xb7')]];var _0x523bb7=new Hangup(_0x30b8b2,_0xf085cc);_0x523bb7[_0x29ac('0x68')]=0x13;_0x523bb7['statedesc']=_0x29ac('0x11d');_0x523bb7[_0x29ac('0x115')]=_0x29ac('0x116');_0x523bb7[_0x29ac('0x11e')]+=0x1;_0x523bb7[_0x29ac('0xce')]+=0x1;_0x523bb7[_0x29ac('0x119')]=!![];ami[_0x29ac('0x129')](_0x29ac('0x117'),ut['buildObj'](_0x523bb7,_0x29ac('0x119')));hopperUtils[_0x29ac('0xdf')](_0x523bb7)['catch'](loggerCatch(_0x29ac('0x11f')));if(_0x523bb7['countbusyretry']+_0x523bb7[_0x29ac('0x12d')]+_0x523bb7['countnoanswerretry']+_0x523bb7[_0x29ac('0x12e')]+_0x523bb7['countdropretry']+_0x523bb7[_0x29ac('0xe4')]+_0x523bb7['countmachineretry']+_0x523bb7['countagentrejectretry']>=_0x42d4fe[_0x29ac('0x12f')]){_0x680985[_0x29ac('0x122')](_0x523bb7,_0x42320a,_0x433ae8,'reason19\x20machine....');}else{if(_0x523bb7[_0x29ac('0x11e')]>=_0x42d4fe[_0x29ac('0x124')]){_0x680985['createStateFinal'](_0x523bb7,_0x42320a,_0x433ae8,_0x29ac('0x126'));}else{hopperUtils[_0x29ac('0xd6')]({'active':![],'countmachineretry':_0x523bb7[_0x29ac('0x11e')],'scheduledat':moment()[_0x29ac('0xd7')](_0x42d4fe['dialMachineRetryFrequency'],_0x29ac('0xe7'))[_0x29ac('0x3f')]('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x523bb7['ContactId'],'ListId':_0x523bb7[_0x29ac('0xd9')],'VoiceQueueId':_0x523bb7[_0x29ac('0xda')]||undefined,'CampaignId':_0x523bb7['CampaignId']||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0x128')));_0x42320a({'reschedule':0x1});}}});}}};Dialer['prototype']['syncHangup']=function(_0x3f60a1){var _0x4dafb3=this[_0x29ac('0xb8')][_0x3f60a1[_0x29ac('0xb9')]];var _0x1c8552;if(!_0x4dafb3){return;}if(_0x4dafb3[_0x29ac('0x3b')]===_0x29ac('0xc3')){delete this[_0x29ac('0xb8')][_0x3f60a1['uniqueid']];utils[_0x29ac('0xba')](this[_0x29ac('0x21')][_0x4dafb3[_0x29ac('0xb7')]],'[syncHangup]');this['campaigns'][_0x4dafb3[_0x29ac('0xb7')]][_0x29ac('0x130')]+=0x1;if(_0x3f60a1[_0x29ac('0x131')]===_0x29ac('0x132')){const _0x2e0b54=new AgentComplete(_0x4dafb3,_0x3f60a1);_0x2e0b54[_0x29ac('0xdb')]=this[_0x29ac('0x21')][_0x4dafb3['queue']]['id'];hopperUtils[_0x29ac('0xdf')](_0x2e0b54)[_0x29ac('0x96')](loggerCatch(_0x29ac('0x133')));hopperUtils[_0x29ac('0xc2')](_0x2e0b54)[_0x29ac('0x96')](loggerCatch(_0x29ac('0x134')));}else{_0x1c8552=new Hangup(_0x4dafb3,_0x3f60a1);hopperUtils[_0x29ac('0xdf')](_0x1c8552)['catch'](loggerCatch(_0x29ac('0x135')));hopperUtils[_0x29ac('0xc2')](_0x1c8552)[_0x29ac('0x96')](loggerCatch(_0x29ac('0x136')));}}else{if(isNotNull(this[_0x29ac('0x20')][_0x4dafb3['queue']][_0x29ac('0x137')])){delete this[_0x29ac('0xb8')][_0x3f60a1[_0x29ac('0xb9')]];utils[_0x29ac('0xba')](this[_0x29ac('0x20')][_0x4dafb3[_0x29ac('0xb7')]],_0x29ac('0x138'));this[_0x29ac('0x20')][_0x4dafb3[_0x29ac('0xb7')]]['outboundAnswerCallsDay']+=0x1;this[_0x29ac('0x20')][_0x4dafb3[_0x29ac('0xb7')]][_0x29ac('0x113')]+=0x1;_0x1c8552=new Hangup(_0x4dafb3,_0x3f60a1);_0x1c8552[_0x29ac('0x68')]=0x10;_0x1c8552[_0x29ac('0x69')]=_0x29ac('0x139');_0x1c8552['membername']=_0x29ac('0x13a');hopperUtils[_0x29ac('0xdf')](_0x1c8552)[_0x29ac('0x96')](loggerCatch('[syncHangupIvr][createHistory]'));hopperUtils[_0x29ac('0xc2')](_0x1c8552)[_0x29ac('0x96')](loggerCatch(_0x29ac('0x136')));}else{delete this[_0x29ac('0xb8')][_0x3f60a1[_0x29ac('0xb9')]];utils[_0x29ac('0xba')](this[_0x29ac('0x20')][_0x4dafb3[_0x29ac('0xb7')]],_0x29ac('0x13b'));if(_0x3f60a1[_0x29ac('0x131')]===_0x29ac('0x132')){this['voiceQueues'][_0x4dafb3[_0x29ac('0xb7')]][_0x29ac('0xbd')]+=0x1;const _0x35cca1=new AgentComplete(_0x4dafb3,_0x3f60a1);_0x35cca1[_0x29ac('0xda')]=this[_0x29ac('0x20')][_0x4dafb3[_0x29ac('0xb7')]]['id'];hopperUtils['createHistory'](_0x35cca1)[_0x29ac('0x96')](loggerCatch(_0x29ac('0xc1')));hopperUtils[_0x29ac('0xc2')](_0x35cca1)[_0x29ac('0x96')](loggerCatch(_0x29ac('0x13c')));}else{this[_0x29ac('0x20')][_0x4dafb3['queue']][_0x29ac('0x13d')]+=0x1;_0x1c8552=new Hangup(_0x4dafb3,_0x3f60a1);_0x1c8552[_0x29ac('0x68')]=0xc;_0x1c8552[_0x29ac('0x69')]=_0x3f60a1[_0x29ac('0x131')];_0x1c8552[_0x29ac('0x115')]=_0x29ac('0x13e');hopperUtils[_0x29ac('0xdf')](_0x1c8552)['catch'](loggerCatch(_0x29ac('0x13f')));hopperUtils[_0x29ac('0xc2')](_0x1c8552)[_0x29ac('0x96')](loggerCatch(_0x29ac('0x138')));}}}};Dialer['prototype']['syncQueueSummary']=function(_0x5c2255){var _0x112570=this;if(!_0x112570[_0x29ac('0x140')][_0x5c2255[_0x29ac('0x41')]]){_0x112570['queuesSummary'][_0x5c2255[_0x29ac('0x41')]]={'running':![]};}else if(_0x112570[_0x29ac('0x140')][_0x5c2255[_0x29ac('0x41')]][_0x29ac('0x141')]===!![]){return;}else if(_0x112570[_0x29ac('0x140')][_0x5c2255['name']][_0x29ac('0x141')]===![]){_0x112570[_0x29ac('0x140')][_0x5c2255['name']][_0x29ac('0x141')]=!![];}var _0x1592bd=_0x112570[_0x29ac('0x20')][_0x5c2255[_0x29ac('0x41')]];var _0x47efee=_0x1592bd[_0x29ac('0x65')]!==utils[_0x29ac('0x66')][_0x29ac('0x74')];var _0xc7f2c3=utils[_0x29ac('0x142')](_0x1592bd);_0x1592bd[_0x29ac('0x143')]=utils['getQueueCampaignStatusMessage'](_0x1592bd,_0x112570['trunks']);Promise[_0x29ac('0xa2')]()[_0x29ac('0x93')](function(){if(_0x1592bd[_0x29ac('0x143')]===utils[_0x29ac('0x66')]['INACTIVE']){if(_0x47efee){clearPredictiveAttributes(_0x1592bd);_0x5c2255[_0x29ac('0x5b')]=undefined;_0x5c2255['startProgressive']=undefined;}if(_0x1592bd[_0x29ac('0x143')]===utils[_0x29ac('0x66')][_0x29ac('0x74')]){_0x5c2255['available']=0x0;_0x5c2255[_0x29ac('0xf7')]=0x0;_0x5c2255['inUse']=0x0;_0x5c2255['talking']=0x0;_0x5c2255['pTalking']=0x0;}}else if(_0x1592bd[_0x29ac('0x143')]===utils[_0x29ac('0x66')][_0x29ac('0x144')]&&!_0xc7f2c3){return _0x112570[_0x29ac('0x87')](_0x1592bd,!![])[_0x29ac('0x93')](function(){return _0x112570[_0x29ac('0x87')](_0x1592bd,![]);})[_0x29ac('0x93')](function(){return _0x112570[_0x29ac('0x145')](_0x1592bd);})[_0x29ac('0x96')](function(_0x3e0be3){loggerSyncQueueSummary[_0x29ac('0x3d')]('[syncQueueSummary]',util[_0x29ac('0x76')](_0x3e0be3,{'showHidden':![],'depth':null}));clearPredictiveAttributes(_0x1592bd);});}else{clearPredictiveAttributes(_0x1592bd);}})[_0x29ac('0x93')](function(){var _0x49d605=_0x5c2255[_0x29ac('0x146')](_0x1592bd);if(_0x49d605||_0x1592bd[_0x29ac('0x147')]){_0x1592bd[_0x29ac('0x147')]=![];_0x5c2255[_0x29ac('0x148')](_0x1592bd);Object['assign'](_0x1592bd,_0x5c2255);emitOutboundVoiceQueueSummary(_0x5c2255);}_0x112570[_0x29ac('0x140')][_0x1592bd[_0x29ac('0x41')]][_0x29ac('0x141')]=![];})[_0x29ac('0x96')](function(_0x3d244b){logger[_0x29ac('0x5f')](_0x29ac('0x149'),util[_0x29ac('0x76')](_0x3d244b,{'showHidden':![],'depth':null}));_0x112570[_0x29ac('0x140')][_0x1592bd[_0x29ac('0x41')]]['running']=![];});};Dialer['prototype']['syncQueueSummaryComplete']=_['throttle'](function(){var _0x5e74c9=_['filter'](this[_0x29ac('0x20')],function(_0xb4b40c){return _0xb4b40c[_0x29ac('0x14a')];});var _0x107ac8=_[_0x29ac('0x14b')](this['agents'],function(_0x211eef){return _0x211eef[_0x29ac('0x14c')]&&_0x211eef['status']===_0x29ac('0x14d');});if(_0x5e74c9[_0x29ac('0x8f')]>0x0&&_0x107ac8[_0x29ac('0x8f')]>0x0){return Promise[_0x29ac('0xa2')]()[_0x29ac('0x93')](cmHopper['handlePreviewRecallNotifications'](_[_0x29ac('0x14e')](_0x5e74c9,'id'),previewRecallmeReminderInterval,_['map'](_0x107ac8,'id')))['then'](function(_0x45e731){for(var _0xfb3a3c=0x0;_0xfb3a3c<_0x45e731[_0x29ac('0x8f')];_0xfb3a3c++){var _0x45631b=_0x45e731[_0xfb3a3c]['Agent'][_0x29ac('0x41')];if(_0x45631b)io['to'](util[_0x29ac('0x3f')](_0x29ac('0x14f'),_0x45631b))[_0x29ac('0x129')](_0x29ac('0x150'),{'hopper':_0x45e731[_0xfb3a3c]});}})[_0x29ac('0x96')](function(_0x50198d){logger['error'](_0x29ac('0x151'),_0x50198d);});}},0x3c*0x3e8,{'leading':!![]});Dialer[_0x29ac('0x1b')][_0x29ac('0x37')]=function(){var _0x38eefd=this;setInterval(function(){_0x38eefd['clearZombieChannels'](_0x38eefd[_0x29ac('0xb8')],_0x29ac('0x152'));_0x38eefd[_0x29ac('0x153')](_0x38eefd[_0x29ac('0x25')],_0x29ac('0x154'));},0x32c8);};Dialer[_0x29ac('0x1b')][_0x29ac('0x153')]=function(_0x3b89ab,_0x126bdb){var _0x54bc55=this;for(var _0x2813a5 in _0x3b89ab){if(typeof _0x3b89ab[_0x2813a5]!==_0x29ac('0x155')){this[_0x29ac('0x1e')][_0x29ac('0x1c')](function(){if(!_[_0x29ac('0xf1')](_0x3b89ab[_0x2813a5])){return ami[_0x29ac('0x91')]({'action':'status','channel':_0x3b89ab[_0x2813a5][_0x29ac('0xec')]})['catch'](function(_0x14c808){if(_0x14c808[_0x29ac('0x65')]===_0x29ac('0x156')){setTimeout(function(){if(_0x3b89ab[_0x2813a5]&&_0x3b89ab[_0x2813a5][_0x29ac('0x3b')]!==_0x29ac('0xc3')){utils[_0x29ac('0xba')](_0x54bc55['voiceQueues'][_0x3b89ab[_0x2813a5][_0x29ac('0xb7')]],'[clearZombieChannels]');logger[_0x29ac('0x5f')]('[Dialer][checkChannel]',_0x126bdb,_0x2813a5,_0x3b89ab[_0x2813a5][_0x29ac('0xb7')]);delete _0x3b89ab[_0x2813a5];}if(_0x3b89ab[_0x2813a5]&&_0x3b89ab[_0x2813a5][_0x29ac('0x3b')]===_0x29ac('0xc3')){utils['decrementOriginate'](_0x54bc55['campaigns'][_0x3b89ab[_0x2813a5]['queue']],_0x29ac('0x157'));logger[_0x29ac('0x5f')]('[Dialer][checkChannel][ivr]',_0x126bdb,_0x2813a5,_0x3b89ab[_0x2813a5][_0x29ac('0xb7')]);delete _0x3b89ab[_0x2813a5];}},0x2328);}});}});}}};Dialer[_0x29ac('0x1b')][_0x29ac('0x158')]=function(_0x5cb639){return Promise[_0x29ac('0xa2')]()[_0x29ac('0x93')](voiceQueueRt['getVoiceQueueRtPauses'](_0x5cb639))[_0x29ac('0x96')](loggerCatch(_0x29ac('0x159')));};Dialer[_0x29ac('0x1b')][_0x29ac('0x15a')]=function(_0x45713e,_0x451243,_0x12434d){var _0x314e00={'state':0x19,'statedesc':_0x29ac('0x15b')};utils[_0x29ac('0xba')](_0x451243,_0x29ac('0x15c')+_0x45713e);this[_0x29ac('0x11a')](_[_0x29ac('0x5a')](_0x314e00,_[_0x29ac('0x6f')](_0x12434d,[_0x29ac('0xd8'),_0x29ac('0xd9'),_0x29ac('0x15d'),_0x29ac('0xda'),_0x29ac('0xdb')])),_0x29ac('0x15e'),'[emptyContact]');logger['error'](_0x45713e);};Dialer[_0x29ac('0x1b')][_0x29ac('0x11a')]=function(_0x53dabb,_0x2dcaac,_0x535fde){hopperUtils[_0x29ac('0xdf')](_0x53dabb)[_0x29ac('0x96')](loggerCatch(_0x2dcaac));hopperUtils[_0x29ac('0xc2')](_0x53dabb)[_0x29ac('0x96')](loggerCatch(_0x535fde));};Dialer[_0x29ac('0x1b')][_0x29ac('0xd5')]=function(_0x1d260c,_0x529b4e){hopperUtils['createHistory'](_0x1d260c)['catch'](loggerCatch(_0x29ac('0xc1')));if(_0x529b4e==0x0){hopperUtils[_0x29ac('0xc2')](_0x1d260c)['catch'](loggerCatch(_0x29ac('0x15f')));}};Dialer[_0x29ac('0x1b')][_0x29ac('0x151')]=function(_0x4a1e34){return Promise[_0x29ac('0xa2')]()[_0x29ac('0x93')](cmHopper[_0x29ac('0x160')](_0x4a1e34['id'],previewRecallmeReminderInterval))[_0x29ac('0x93')](function(_0x530284){for(var _0x1a43b6=0x0;_0x1a43b6<_0x530284[_0x29ac('0x8f')];_0x1a43b6++){var _0xd5ad23=_0x530284[_0x1a43b6]['Agent']['name'];if(_0xd5ad23)io['to'](util[_0x29ac('0x3f')](_0x29ac('0x14f'),_0xd5ad23))[_0x29ac('0x129')](_0x29ac('0x150'),{'hopper':_0x530284[_0x1a43b6]});}})['catch'](function(){});};Dialer[_0x29ac('0x1b')][_0x29ac('0xa5')]=function(_0x185623){var _0x1a162f=this;return function(){_0x1a162f['handleIvr'](_0x185623);};};Dialer[_0x29ac('0x1b')][_0x29ac('0x161')]=function(_0x529b76,_0x5aeb17){var _0x45fff5=this;var _0x26aa3f=uuid['v4']();this['actions'][_0x26aa3f]=new Action(_0x529b76,_0x5aeb17,_0x26aa3f);return new Promise(function(_0x1f844b,_0x39e2a4){if(_['isUndefined'](_0x529b76)&&typeof _0x529b76!==_0x29ac('0x162')){return _0x39e2a4(msgResponse(_0x29ac('0x163'),_0x29ac('0x88'),_0x29ac('0x164')));}if(_[_0x29ac('0x3a')](_0x5aeb17[_0x29ac('0x165')])||_0x5aeb17[_0x29ac('0x165')]===null){return _0x39e2a4(msgResponse(_0x29ac('0x163'),_0x29ac('0x88'),_0x29ac('0x166')));}var _0x6b2bb1={'XMD-CALLERID':_0x45fff5['actions'][_0x26aa3f][_0x29ac('0x167')](),'XMD-AGI':_0x529b76['dialQueueProject']?util['format'](_0x29ac('0x168'),ipAgi,_0x529b76[_0x29ac('0x137')]):_0x29ac('0x169'),'XMD-AGIAFTER':_0x529b76['dialQueueProject2']?util[_0x29ac('0x3f')]('\x22agi://%s/square,%s\x22',ipAgi,_0x529b76[_0x29ac('0xcc')]):'NONE','XMD-QUEUE':utils[_0x29ac('0x16a')](_0x529b76)?util[_0x29ac('0x3f')](_0x29ac('0x16b'),_0x529b76[_0x29ac('0x41')],_0x529b76['dialQueueOptions']||'',_0x529b76[_0x29ac('0xc0')]?'c':'',_0x529b76[_0x29ac('0xc7')]||0x3):_0x29ac('0x169'),'XMD-CONTACTID':_0x5aeb17[_0x29ac('0xd8')],'XMD-CDRTYPE':_0x29ac('0x8'),'CALLERID(all)':_0x45fff5[_0x29ac('0x25')][_0x26aa3f][_0x29ac('0x167')](),'XMD-AMD':_0x529b76['dialAMDActive']?_0x29ac('0x144'):_0x29ac('0x169'),'XMD-DESTINATION':_0x29ac('0x10f')};if(_0x529b76[_0x29ac('0x110')]){_0x6b2bb1[_0x29ac('0x16c')]=_0x529b76[_0x29ac('0x16d')]||0x9c4;_0x6b2bb1[_0x29ac('0x16e')]=_0x529b76['dialAMDGreeting']||0x5dc;_0x6b2bb1[_0x29ac('0x16f')]=_0x529b76[_0x29ac('0x170')]||0x320;_0x6b2bb1['XMD-AMDTOTALANALYSISTIME']=_0x529b76[_0x29ac('0x171')]||0x1388;_0x6b2bb1[_0x29ac('0x172')]=_0x529b76[_0x29ac('0x173')]||0x64;_0x6b2bb1['XMD-AMDBETWEENWORDSSILENCE']=_0x529b76[_0x29ac('0x174')]||0x32;_0x6b2bb1[_0x29ac('0x175')]=_0x529b76['dialAMDMaximumNumberOfWords']||0x3;_0x6b2bb1['XMD-AMDSILENCETHRESHOLD']=_0x529b76[_0x29ac('0x176')]||0x100;_0x6b2bb1['XMD-AMDMAXIMUMWORDLENGTH']=_0x529b76[_0x29ac('0x177')]||0x1388;}if(utils['isOutboundQueue'](_0x529b76)){_0x6b2bb1['XMD-VOICEQUEUEID']=_0x5aeb17['VoiceQueueId'];}else{_0x6b2bb1[_0x29ac('0x178')]=_0x5aeb17[_0x29ac('0xdb')];}var _0xd3cc17=utils[_0x29ac('0x179')](_0x5aeb17['Contact']);Object['assign'](_0x6b2bb1,_0xd3cc17);var _0x188b06=_0x45fff5['isTrunkReachable'](_0x529b76['Trunk'])?utils['getCallerId'](_0x529b76[_0x29ac('0x80')]['callerid'],_0x529b76[_0x29ac('0x17a')],_0x529b76['dialRandomLastDigitCallerIdNumber']>0x0?utils[_0x29ac('0x17b')](_0x529b76[_0x29ac('0x17c')],_0x529b76['dialRandomLastDigitCallerIdNumber']):_0x529b76[_0x29ac('0x17c')]):utils[_0x29ac('0x17d')](_[_0x29ac('0xf1')](_0x529b76[_0x29ac('0x81')])?_0x529b76[_0x29ac('0x80')][_0x29ac('0x17e')]:_0x529b76[_0x29ac('0x81')][_0x29ac('0x17e')],_0x529b76[_0x29ac('0x17a')],_0x529b76[_0x29ac('0x17f')]>0x0?utils['getCallerIdRandom'](_0x529b76[_0x29ac('0x17c')],_0x529b76[_0x29ac('0x17f')]):_0x529b76['dialOriginateCallerIdNumber']);if(_0x188b06){_0x6b2bb1['XMD-ORIGINATECALLERIDNAME']=_0x45fff5[_0x29ac('0x25')][_0x26aa3f][_0x29ac('0x180')]=utils[_0x29ac('0x181')](_0x188b06);_0x6b2bb1[_0x29ac('0x182')]=_0x5aeb17[_0x29ac('0x165')];}_0x529b76[_0x29ac('0x183')]=_0x6b2bb1;return ami['Action']({'actionid':_0x26aa3f,'action':_0x29ac('0x163'),'channel':_0x45fff5['isTrunkReachable'](_0x529b76[_0x29ac('0x80')])?util[_0x29ac('0x3f')](_0x29ac('0x184'),_0x529b76['Trunk'][_0x29ac('0x41')],isNotNull(_0x529b76[_0x29ac('0x185')])?_0x529b76[_0x29ac('0x185')]['trim']()||'':'',_0x529b76['dialCutDigit']>0x0?_0x5aeb17['phone'][_0x29ac('0x186')](_0x529b76[_0x29ac('0x187')]):_0x5aeb17[_0x29ac('0x165')]):util['format']('SIP/%s/%s%s',_[_0x29ac('0xf1')](_0x529b76[_0x29ac('0x81')])?_0x529b76[_0x29ac('0x80')][_0x29ac('0x41')]:_0x529b76['TrunkBackup'][_0x29ac('0x41')],isNotNull(_0x529b76[_0x29ac('0x185')])?_0x529b76[_0x29ac('0x185')][_0x29ac('0x188')]()||'':'',_0x529b76[_0x29ac('0x187')]>0x0?_0x5aeb17[_0x29ac('0x165')]['substring'](_0x529b76[_0x29ac('0x187')]):_0x5aeb17[_0x29ac('0x165')]),'callerid':_0x188b06,'Exten':_0x29ac('0x10f'),'Context':_0x29ac('0x189'),'Priority':'1','variable':_0x6b2bb1,'timeout':(_0x529b76[_0x29ac('0x18a')]||0x1e)*0x3e8,'async':!![],'channelid':_0x26aa3f})['then'](function(_0x411d82){return _0x1f844b(_0x411d82);})[_0x29ac('0x96')](function(_0x1744fb){_0x529b76[_0x29ac('0x18b')]+=0x1;var _0x236716=new History(_0x45fff5[_0x29ac('0x25')][_0x26aa3f]);logger[_0x29ac('0x5f')](util['format'](_0x29ac('0x18c'),JSON[_0x29ac('0x6e')](_0x1744fb)));_0x236716[_0x29ac('0x68')]=0xe;_0x236716[_0x29ac('0x69')]=_0x29ac('0x18d');_0x236716[_0x29ac('0x6b')]=moment()[_0x29ac('0x3f')](_0x29ac('0xbc'));_0x236716[_0x29ac('0x6a')]=_0x236716[_0x29ac('0x6b')];hopperUtils[_0x29ac('0xdf')](_0x236716)['catch'](loggerCatch(_0x29ac('0x18e')));_0x45fff5[_0x29ac('0xc2')](_0x236716)[_0x29ac('0x96')](loggerCatch(_0x29ac('0x18e')))['finally'](function(){delete _0x45fff5[_0x29ac('0x25')][_0x26aa3f];return _0x39e2a4(msgResponse(_0x29ac('0x163'),_0x29ac('0x7a'),_0x29ac('0x18f')));});});});};Dialer[_0x29ac('0x1b')][_0x29ac('0x190')]=function(_0x32b9a2,_0x40597e,_0x1d940e){var _0x5186c8=new History(_0x40597e);if(_0x5186c8[_0x29ac('0x120')]+_0x5186c8[_0x29ac('0x12d')]+_0x5186c8['countnoanswerretry']+_0x5186c8[_0x29ac('0x12e')]+_0x5186c8[_0x29ac('0xcd')]+_0x5186c8['countabandonedretry']+_0x5186c8[_0x29ac('0x11e')]+_0x5186c8[_0x29ac('0x121')]>=_0x1d940e[_0x29ac('0x12f')]-0x1){return!![];}switch(_0x32b9a2){case 0x3:if(_0x5186c8[_0x29ac('0x191')]>=_0x1d940e[_0x29ac('0x192')]-0x1){return!![];}hopperUtils[_0x29ac('0xd6')]({'active':![],'countnoanswerretry':_0x5186c8[_0x29ac('0x191')]+=0x1,'scheduledat':moment()['add'](_0x1d940e[_0x29ac('0x193')],'minutes')['format']('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x5186c8['ContactId'],'ListId':_0x5186c8[_0x29ac('0xd9')],'VoiceQueueId':_0x5186c8[_0x29ac('0xda')]||undefined,'CampaignId':_0x5186c8[_0x29ac('0xdb')]||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0x194')));break;case 0x5:if(_0x5186c8[_0x29ac('0x120')]>=_0x1d940e[_0x29ac('0x195')]-0x1){return!![];}hopperUtils['rescheduleContact']({'active':![],'countbusyretry':_0x5186c8['countbusyretry']+=0x1,'scheduledat':moment()[_0x29ac('0xd7')](_0x1d940e[_0x29ac('0x196')],'minutes')[_0x29ac('0x3f')](_0x29ac('0xbc')),'ContactId':_0x5186c8[_0x29ac('0xd8')],'ListId':_0x5186c8[_0x29ac('0xd9')],'VoiceQueueId':_0x5186c8[_0x29ac('0xda')]||undefined,'CampaignId':_0x5186c8[_0x29ac('0xdb')]||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0x197')));break;case 0x8:if(_0x5186c8[_0x29ac('0x12d')]>=_0x1d940e[_0x29ac('0x198')]-0x1){return!![];}hopperUtils[_0x29ac('0xd6')]({'active':![],'countcongestionretry':_0x5186c8[_0x29ac('0x12d')]+=0x1,'scheduledat':moment()[_0x29ac('0xd7')](_0x1d940e[_0x29ac('0x199')],_0x29ac('0xe7'))[_0x29ac('0x3f')]('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x5186c8[_0x29ac('0xd8')],'ListId':_0x5186c8[_0x29ac('0xd9')],'VoiceQueueId':_0x5186c8[_0x29ac('0xda')]||undefined,'CampaignId':_0x5186c8[_0x29ac('0xdb')]||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0x19a')));break;case 0x0:if(_0x5186c8[_0x29ac('0x12e')]>=_0x1d940e['dialNoSuchNumberMaxRetry']-0x1){return!![];}else{hopperUtils[_0x29ac('0xd6')]({'active':![],'countnosuchnumberretry':_0x5186c8[_0x29ac('0x12e')]+=0x1,'scheduledat':moment()[_0x29ac('0xd7')](_0x1d940e[_0x29ac('0x19b')],_0x29ac('0xe7'))[_0x29ac('0x3f')](_0x29ac('0xbc')),'ContactId':_0x5186c8[_0x29ac('0xd8')],'ListId':_0x5186c8[_0x29ac('0xd9')],'VoiceQueueId':_0x5186c8['VoiceQueueId']||undefined,'CampaignId':_0x5186c8['CampaignId']||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0x19c')));}break;case 0xa:if(_0x5186c8[_0x29ac('0xcd')]>=_0x1d940e[_0x29ac('0xd4')]-0x1){return!![];}hopperUtils[_0x29ac('0xd6')]({'active':![],'countdropretry':_0x5186c8[_0x29ac('0xcd')]+=0x1,'scheduledat':moment()['add'](_0x1d940e['dialDropRetryFrequency'],_0x29ac('0xe7'))['format']('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x5186c8[_0x29ac('0xd8')],'ListId':_0x5186c8[_0x29ac('0xd9')],'VoiceQueueId':_0x5186c8[_0x29ac('0xda')]||undefined,'CampaignId':_0x5186c8['CampaignId']||undefined})['catch'](loggerCatch(_0x29ac('0xdc')));break;case 0xb:if(_0x5186c8[_0x29ac('0xe4')]>=_0x1d940e['dialAbandonedMaxRetry']-0x1){return!![];}hopperUtils['rescheduleContact']({'active':![],'countabandonedretry':_0x5186c8['countabandonedretry']+=0x1,'scheduledat':moment()[_0x29ac('0xd7')](_0x1d940e[_0x29ac('0xe5')],_0x29ac('0xe7'))[_0x29ac('0x3f')](_0x29ac('0xbc')),'ContactId':_0x5186c8[_0x29ac('0xd8')],'ListId':_0x5186c8[_0x29ac('0xd9')],'VoiceQueueId':_0x5186c8['VoiceQueueId']||undefined,'CampaignId':_0x5186c8[_0x29ac('0xdb')]||undefined})['catch'](loggerCatch(_0x29ac('0xe8')));break;case 0x13:if(_0x5186c8[_0x29ac('0x11e')]>=_0x1d940e[_0x29ac('0x124')]-0x1){return!![];}hopperUtils['rescheduleContact']({'active':![],'countmachineretry':_0x5186c8[_0x29ac('0x11e')]+=0x1,'scheduledat':moment()[_0x29ac('0xd7')](_0x1d940e['dialMachineRetryFrequency'],'minutes')[_0x29ac('0x3f')]('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x5186c8[_0x29ac('0xd8')],'ListId':_0x5186c8[_0x29ac('0xd9')],'VoiceQueueId':_0x5186c8[_0x29ac('0xda')]||undefined,'CampaignId':_0x5186c8[_0x29ac('0xdb')]||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0x128')));break;case 0x14:if(_0x5186c8[_0x29ac('0x121')]>=_0x1d940e[_0x29ac('0x19d')]-0x1){return!![];}hopperUtils[_0x29ac('0xd6')]({'active':![],'countagentrejectretry':_0x5186c8[_0x29ac('0x121')]+=0x1,'scheduledat':moment()['add'](_0x1d940e[_0x29ac('0x19e')],_0x29ac('0xe7'))[_0x29ac('0x3f')]('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x5186c8['ContactId'],'ListId':_0x5186c8['ListId'],'VoiceQueueId':_0x5186c8[_0x29ac('0xda')]||undefined,'CampaignId':_0x5186c8[_0x29ac('0xdb')]||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0x19f')));break;default:return!![];}};Dialer[_0x29ac('0x1b')][_0x29ac('0x10c')]=function(_0x170f45,_0x27aa5c,_0x1c2b2f){var _0x297ec6=this;var _0x15560b=new History(_0x170f45);var _0x5e1487=![];var _0xd909a3;var _0x286a6a;return new Promise(function(_0x3426d7,_0x70ce51){if(_[_0x29ac('0x3a')](_0x27aa5c)&&typeof _0x27aa5c!==_0x29ac('0x162')){return _0x70ce51(msgResponse(_0x29ac('0x1a0'),_0x29ac('0x88'),'entity\x20is\x20undefine'));}if(_[_0x29ac('0x3a')](_0x1c2b2f)&&typeof _0x1c2b2f!==_0x29ac('0x162')){return _0x70ce51(msgResponse(_0x29ac('0x1a0'),_0x29ac('0x88'),_0x29ac('0x1a1')));}hopperUtils[_0x29ac('0xd1')](_0x15560b,_0x1c2b2f[_0x29ac('0xbe')],_0x27aa5c)[_0x29ac('0x93')](function(_0x206f8){if(_0x206f8['additional']==0x1)_0x5e1487=!![];switch(_0x1c2b2f['reason']){case'0':_0x27aa5c[_0x29ac('0x1a2')]+=0x1;_0x15560b['state']=0x0;_0x15560b['statedesc']=_0x29ac('0x1a3');_0x15560b[_0x29ac('0x12e')]+=0x1;_0x15560b['countglobal']+=0x1;ami[_0x29ac('0x129')]('custom:agentnosuchnumber',ut[_0x29ac('0x118')](_0x170f45,'nosuchnumber'));_0xd909a3=_0x27aa5c[_0x29ac('0x19b')];_0x286a6a=_0x27aa5c[_0x29ac('0xd0')];hopperUtils[_0x29ac('0xdf')](_0x15560b)[_0x29ac('0x96')](loggerCatch('[syncAgentComplete][createHistory][0]'));if(_0x297ec6[_0x29ac('0x190')](0x0,_0x170f45,_0x27aa5c)&&!_0x5e1487){if(_0x15560b[_0x29ac('0x12e')]>=_0x27aa5c[_0x29ac('0x1a4')]){_0x297ec6[_0x29ac('0x125')](_0x15560b,_0x3426d7,_0x70ce51,_0x29ac('0x1a5'));}else{_0x297ec6[_0x29ac('0x122')](_0x15560b,_0x3426d7,_0x70ce51,'reason\x200\x20no\x20such\x20number....');}}break;case'3':_0x27aa5c['outboundNoAnswerCallsDay']+=0x1;_0x15560b[_0x29ac('0x68')]=0x3;_0x15560b['statedesc']=_0x29ac('0x1a6');_0x15560b[_0x29ac('0x191')]+=0x1;_0x15560b[_0x29ac('0xce')]+=0x1;var _0x27d605=ut['buildNoAnswerEventPayload'](_0x170f45,_0x27aa5c);ami[_0x29ac('0x129')](_0x29ac('0x1a7'),_0x27d605);_0xd909a3=_0x27aa5c['dialNoAnswerRetryFrequency'];_0x286a6a=_0x27aa5c[_0x29ac('0xd0')];hopperUtils['createHistory'](_0x15560b)[_0x29ac('0x96')](loggerCatch('[syncAgentComplete][createHistory][3]'));if(_0x297ec6['checkRetriveMax'](0x3,_0x170f45,_0x27aa5c)&&!_0x5e1487){if(_0x15560b[_0x29ac('0x191')]>=_0x27aa5c[_0x29ac('0x192')]){_0x297ec6[_0x29ac('0x125')](_0x15560b,_0x3426d7,_0x70ce51,_0x29ac('0x1a8'));}else{_0x297ec6['stateGlobal'](_0x15560b,_0x3426d7,_0x70ce51,_0x29ac('0x1a8'));}}break;case'5':_0x27aa5c[_0x29ac('0x1a9')]+=0x1;_0x15560b[_0x29ac('0x68')]=0x5;_0x15560b[_0x29ac('0x69')]=_0x29ac('0x1aa');_0x15560b[_0x29ac('0x120')]+=0x1;_0x15560b[_0x29ac('0xce')]+=0x1;ami[_0x29ac('0x129')](_0x29ac('0x1ab'),ut['buildObj'](_0x170f45,'busy'));_0xd909a3=_0x27aa5c[_0x29ac('0x196')];_0x286a6a=_0x27aa5c[_0x29ac('0xd0')];hopperUtils[_0x29ac('0xdf')](_0x15560b)[_0x29ac('0x96')](loggerCatch(_0x29ac('0x1ac')));if(_0x297ec6[_0x29ac('0x190')](0x5,_0x170f45,_0x27aa5c)&&!_0x5e1487){if(_0x15560b[_0x29ac('0x120')]>=_0x27aa5c['dialBusyMaxRetry']){_0x297ec6[_0x29ac('0x125')](_0x15560b,_0x3426d7,_0x70ce51,_0x29ac('0x1ad'));}else{_0x297ec6[_0x29ac('0x122')](_0x15560b,_0x3426d7,_0x70ce51,_0x29ac('0x1ad'));}}break;case'8':_0x27aa5c[_0x29ac('0x1ae')]+=0x1;_0x15560b['state']=0x8;_0x15560b[_0x29ac('0x69')]='Congestion';_0x15560b[_0x29ac('0x12d')]+=0x1;_0x15560b['countglobal']+=0x1;_0xd909a3=_0x27aa5c[_0x29ac('0x199')];_0x286a6a=_0x27aa5c['callAdditionalPhoneAfterMin'];ami['emit'](_0x29ac('0x1af'),ut['buildObj'](_0x170f45,_0x29ac('0x1b0')));hopperUtils[_0x29ac('0xdf')](_0x15560b)[_0x29ac('0x96')](loggerCatch(_0x29ac('0x1b1')));if(_0x297ec6['checkRetriveMax'](0x8,_0x170f45,_0x27aa5c)&&!_0x5e1487){if(_0x15560b[_0x29ac('0x12d')]>=_0x27aa5c[_0x29ac('0x198')]){_0x297ec6[_0x29ac('0x125')](_0x15560b,_0x3426d7,_0x70ce51,_0x29ac('0x1b2'));}else{_0x297ec6[_0x29ac('0x122')](_0x15560b,_0x3426d7,_0x70ce51,'reason\x208\x20congestion');}}break;case'11':_0x27aa5c[_0x29ac('0x1b3')]+=0x1;_0x15560b[_0x29ac('0x68')]=0xb;_0x15560b['statedesc']=_0x29ac('0xe2');_0x15560b[_0x29ac('0xe4')]+=0x1;_0x15560b[_0x29ac('0xce')]+=0x1;_0xd909a3=_0x27aa5c[_0x29ac('0xe5')];_0x286a6a=_0x27aa5c[_0x29ac('0xd0')];hopperUtils[_0x29ac('0xdf')](_0x15560b)['catch'](loggerCatch(_0x29ac('0xe9')));if(_0x297ec6['checkRetriveMax'](0xb,_0x170f45,_0x27aa5c)&&!_0x5e1487){if(_0x15560b[_0x29ac('0xe4')]>=_0x27aa5c['dialAbandonedMaxRetry']){_0x297ec6[_0x29ac('0x125')](_0x15560b,_0x3426d7,_0x70ce51,'reason\x2011\x20abandoned');}else{_0x297ec6[_0x29ac('0x122')](_0x15560b,_0x3426d7,_0x70ce51,_0x29ac('0x1b4'));}}break;case'20':_0x27aa5c['outboundRejectCallsDay']+=0x1;_0x15560b[_0x29ac('0x68')]=0x14;_0x15560b['statedesc']=_0x29ac('0x1b5');_0x15560b[_0x29ac('0x121')]+=0x1;_0x15560b[_0x29ac('0xce')]+=0x1;_0xd909a3=_0x27aa5c['dialAgentRejectRetryFrequency'];_0x286a6a=_0x27aa5c[_0x29ac('0xd0')];ami[_0x29ac('0x129')](_0x29ac('0x1b6'),ut[_0x29ac('0x118')](_0x170f45,'agentreject'));hopperUtils['createHistory'](_0x15560b)[_0x29ac('0x96')](loggerCatch(_0x29ac('0x1b7')));if(_0x297ec6[_0x29ac('0x190')](0x14,_0x170f45,_0x27aa5c)&&!_0x5e1487){if(_0x15560b['countagentrejectretry']>=_0x27aa5c[_0x29ac('0x19d')]){_0x297ec6[_0x29ac('0x125')](_0x15560b,_0x3426d7,_0x70ce51,_0x29ac('0x1b8'));}else{_0x297ec6[_0x29ac('0x122')](_0x15560b,_0x3426d7,_0x70ce51,_0x29ac('0x1b8'));}}break;default:_0x27aa5c['outboundUnknownCallsDay']+=0x1;_0x15560b[_0x29ac('0x68')]=0xc;_0x15560b[_0x29ac('0x69')]=_0x1c2b2f[_0x29ac('0xbe')];_0xd909a3=_0x27aa5c[_0x29ac('0x19e')];_0x286a6a=_0x27aa5c[_0x29ac('0xd0')];hopperUtils[_0x29ac('0xdf')](_0x15560b)[_0x29ac('0x96')](loggerCatch(_0x29ac('0x1b9')));if(_0x297ec6['checkRetriveMax'](_0x1c2b2f[_0x29ac('0xbe')],_0x170f45,_0x27aa5c)&&!_0x5e1487){if(_0x15560b[_0x29ac('0x120')]+_0x15560b[_0x29ac('0x12d')]+_0x15560b['countnoanswerretry']+_0x15560b[_0x29ac('0x12e')]+_0x15560b['countdropretry']+_0x15560b[_0x29ac('0xe4')]+_0x15560b['countmachineretry']+_0x15560b[_0x29ac('0x121')]>=_0x27aa5c[_0x29ac('0x12f')]){_0x297ec6[_0x29ac('0x122')](_0x15560b,_0x3426d7,_0x70ce51,_0x1c2b2f[_0x29ac('0xbe')]);}else{_0x297ec6[_0x29ac('0x125')](_0x15560b,_0x3426d7,_0x70ce51,_0x1c2b2f[_0x29ac('0xbe')]);}}}})[_0x29ac('0x93')](function(){if(_0x5e1487){hopperUtils[_0x29ac('0xea')](_0x15560b,_0xd909a3,_0x286a6a)[_0x29ac('0x93')](function(){return _0x3426d7(0x1);});}});});};Dialer[_0x29ac('0x1b')][_0x29ac('0x122')]=function(_0x29ca3c,_0x13b0be,_0xdcf762,_0x4b1081){var _0x1ede7f=new Final(_0x29ca3c);_0x1ede7f[_0x29ac('0x68')]=0xf;_0x1ede7f['statedesc']=_0x29ac('0x1ba');this[_0x29ac('0x125')](_0x1ede7f,_0x13b0be,_0xdcf762,_0x4b1081);};Dialer['prototype']['createStateFinal']=function(_0x598626,_0x54bc23,_0x111add,_0x3155c0){hopperUtils[_0x29ac('0xc2')](_0x598626)['then'](function(){return _0x54bc23(msgResponse(_0x29ac('0x1a0'),_0x29ac('0x10a'),_0x3155c0));})[_0x29ac('0x96')](function(){return _0x111add(msgResponse(_0x29ac('0x1bb'),_0x29ac('0x88'),_0x29ac('0x1bc')));});};Dialer[_0x29ac('0x1b')][_0x29ac('0xa')]=function(_0xf2816d){var _0x493bec=_0xf2816d['dialPredictiveOptimizationPercentage']/0x64;var _0xa0020c=_0xf2816d[_0x29ac('0x1bd')]/(_0xf2816d[_0x29ac('0x1bd')]+_0xf2816d[_0x29ac('0xbd')]);var _0x375fc9=Math[_0x29ac('0x1be')](_0xf2816d[_0x29ac('0x1bf')]*(_0xf2816d[_0x29ac('0x1c0')]/0x64));var _0x1e5536=Math['round'](_0xf2816d[_0x29ac('0x1bf')]*(_0xf2816d['predictiveIntervalMinThreshold']/0x64));var _0x54f8c1=_0xf2816d['available']+_0xf2816d[_0x29ac('0x1c1')];var _0x21e691=Math[_0x29ac('0x1c2')](_0xf2816d['erlangCalls']*_0xf2816d[_0x29ac('0x59')]*_0xf2816d[_0x29ac('0x1c3')]*_0xf2816d['predictiveIntervalMultiplicativeFactor']);if(_['isUndefined'](_0xf2816d[_0x29ac('0x27')])){if(!_[_0x29ac('0x3a')](_0xf2816d[_0x29ac('0x5b')])){_0xf2816d[_0x29ac('0x5b')]=undefined;loggerPredictive[_0x29ac('0x5f')](_0x29ac('0x1c4'),_0x29ac('0x1c5'));}if(!_['isUndefined'](_0xf2816d[_0x29ac('0x5d')])){loggerPredictive[_0x29ac('0x5f')]('[startMethodPredictive][StartProgressive]',_0x29ac('0x1c6'));clearInterval(_0xf2816d[_0x29ac('0x5d')]);_0xf2816d[_0x29ac('0x5d')]=undefined;}_0xf2816d['startProgressive']=moment()[_0x29ac('0x3f')](_0x29ac('0xbc'));loggerPredictive[_0x29ac('0x44')](_0xf2816d[_0x29ac('0x41')],_0x29ac('0x1c7'),_0xf2816d[_0x29ac('0x27')]);this[_0x29ac('0xa9')](_0xf2816d,0x1);}else if(ifInterval(_0xf2816d[_0x29ac('0x1c8')],_0xf2816d[_0x29ac('0x27')])){this[_0x29ac('0xa9')](_0xf2816d,0x1);loggerPredictiveCalls[_0x29ac('0x44')]('[startMethodPredictive][StartProgressive][Loop]',_0xf2816d[_0x29ac('0x27')],_0xf2816d[_0x29ac('0x41')]);_0xf2816d[_0x29ac('0x1c9')]=0x0;_0xf2816d[_0x29ac('0xc8')]=0x0;}else if(_0x493bec<_0xa0020c&&_0xf2816d[_0x29ac('0x1ca')]===_0x29ac('0x1cb')){clearPredictiveAttributes(_0xf2816d);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x1cc'),_0x29ac('0x1cd'),_0xa0020c,_0x29ac('0x27'),_0xf2816d[_0x29ac('0x41')]);}else if(_0x21e691<_0xf2816d[_0x29ac('0xc8')]&&_0xf2816d[_0x29ac('0x1ca')]===_0x29ac('0x1cb')){clearPredictiveAttributes(_0xf2816d);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x1ce'),_0x29ac('0x1cf'),_0x21e691,'Drop\x20in\x20this\x20interval',_0xf2816d['predictiveIntervalErlangCallsDroppedCalls'],'startProgressive',_0xf2816d[_0x29ac('0x41')]);}else if(!ifInterval(_0xf2816d[_0x29ac('0x1c8')],_0xf2816d[_0x29ac('0x27')])&&_['isUndefined'](_0xf2816d[_0x29ac('0x5b')])&&!_['isUndefined'](_0xf2816d[_0x29ac('0x27')])){_0xf2816d[_0x29ac('0x5b')]=moment()[_0x29ac('0x3f')](_0x29ac('0xbc'));loggerPredictive['info'](_0xf2816d[_0x29ac('0x41')],_0x29ac('0x1d0'),_0xf2816d['startPredictive']);hopperUtils[_0x29ac('0x1d1')](_0xf2816d[_0x29ac('0x1c8')])[_0x29ac('0x93')](this[_0x29ac('0x1d2')](_0xf2816d))['then'](mergeDataErlangB(_0xf2816d))[_0x29ac('0x93')](this[_0x29ac('0x1d3')](_0xf2816d))[_0x29ac('0x96')](loggerCatchPredictive(_0x29ac('0x1d4'),_0xf2816d));}else if(!ifInterval(_0xf2816d[_0x29ac('0x1c8')],_0xf2816d[_0x29ac('0x5b')])){_0xf2816d[_0x29ac('0xc8')]=0x0;_0xf2816d[_0x29ac('0x5b')]=moment()['format'](_0x29ac('0xbc'));loggerPredictive[_0x29ac('0x44')](_0xf2816d['name'],_0x29ac('0x1d5'),_0xf2816d[_0x29ac('0x5b')]);clearInterval(_0xf2816d[_0x29ac('0x5d')]);_0xf2816d['handlePredictive']=undefined;hopperUtils[_0x29ac('0x1d1')](_0xf2816d[_0x29ac('0x1c8')])['then'](this['getDataPredictive'](_0xf2816d))['then'](mergeDataErlangB(_0xf2816d))[_0x29ac('0x93')](this['startMethodPredictive'](_0xf2816d))['catch'](loggerCatchPredictive(_0x29ac('0x1d6'),_0xf2816d));}else if(_0xf2816d[_0x29ac('0x1bf')]&&_0x54f8c1<_0xf2816d['predictiveIntervalAvailable']-_0x1e5536){clearPredictiveAttributes(_0xf2816d);loggerPredictive[_0x29ac('0x44')](_0xf2816d[_0x29ac('0x41')],_0x29ac('0x1d7'),_0x54f8c1,')\x20are\x20less\x20than\x20threshold\x20(',_0xf2816d[_0x29ac('0x1bf')],'-',_0x1e5536,'=',_0xf2816d[_0x29ac('0x1bf')]-_0x1e5536,')');}else if(_0xf2816d[_0x29ac('0x1bf')]&&_0x54f8c1>_0xf2816d[_0x29ac('0x1bf')]+_0x375fc9){clearPredictiveAttributes(_0xf2816d);loggerPredictive[_0x29ac('0x44')](_0xf2816d[_0x29ac('0x41')],_0x29ac('0x1d7'),_0x54f8c1,_0x29ac('0x1d8'),_0xf2816d[_0x29ac('0x1bf')],'+',_0x375fc9,'=',_0xf2816d[_0x29ac('0x1bf')]+_0x375fc9,')');}};Dialer[_0x29ac('0x1b')][_0x29ac('0x1d2')]=function(_0x50457f){var _0x562527=this;return function(_0x37be80){return new Promise(function(_0x1148ca,_0x5e8edf){_['merge'](_0x50457f,_0x37be80[0x0]);if(checkGetDataPredictive(_0x37be80[0x0])){var _0x193e8e=_0x50457f[_0x29ac('0x1bf')]=_0x50457f['talking']+_0x50457f[_0x29ac('0x1d9')];var _0x4dc799=_0x50457f[_0x29ac('0x1c8')]*0x3c;var _0x15568b=_0x37be80[0x0][_0x29ac('0x4f')]+_0x37be80[0x0][_0x29ac('0x4d')];var _0x5343d2=(_0x37be80[0x0][_0x29ac('0x47')]+_0x37be80[0x0][_0x29ac('0x49')]+_0x37be80[0x0][_0x29ac('0x4b')])/_0x37be80[0x0][_0x29ac('0x45')];_0x50457f['predictiveIntervalHitRate']=_0x5343d2>0x0?_0x5343d2:0x1;switch(_0x50457f['dialPredictiveOptimization']){case _0x29ac('0x1cb'):var _0xbc3b54=_0x50457f[_0x29ac('0x1da')]/0x64;return _0x562527[_0x29ac('0x1db')](_0x193e8e,_0x4dc799,_0x15568b,_0x5343d2,_0xbc3b54)[_0x29ac('0x93')](function(_0x54a92a){return _0x1148ca(_0x54a92a);});case _0x29ac('0x1dc'):var _0x16c0f7=_0x50457f['dialPredictiveOptimizationPercentage']/0x64;return _0x562527[_0x29ac('0x1dd')](_0x193e8e,_0x4dc799,_0x15568b,_0x5343d2,_0x16c0f7)['then'](function(_0x954f43){return _0x1148ca(_0x954f43);});default:return _0x5e8edf(msgResponse(_0x29ac('0x1de'),_0x29ac('0x88'),_0x29ac('0x1df')));}}else{return _0x5e8edf(msgResponse('[getDataPredictive]',_0x29ac('0x88'),_0x29ac('0x1e0')));}});};};Dialer[_0x29ac('0x1b')][_0x29ac('0x1e1')]=function(_0x223dd8){var _0x58451d=this;return function(_0x55bb34){return new Promise(function(_0x27a2f5,_0x341108){_[_0x29ac('0x5a')](_0x223dd8,_0x55bb34[0x0]);if(checkGetDataPredictive(_0x55bb34[0x0])){loggerPredictive[_0x29ac('0x44')](JSON[_0x29ac('0x6e')](_0x55bb34[0x0]));if(_0x223dd8[_0x29ac('0x1ca')]==='dropRate'){return _0x58451d['getVoiceQueueRtPauses'](_0x223dd8['id'])[_0x29ac('0x93')](function(_0x262d26){var _0x41703a=_0x223dd8[_0x29ac('0x1e2')]-_0x262d26[0x0][_0x29ac('0x1e3')];var _0x581f2d=_0x223dd8[_0x29ac('0x1c8')]*0x3c;var _0x33fbfb=_0x55bb34[0x0][_0x29ac('0x4f')]+_0x55bb34[0x0]['predictiveIntervalAvgHoldtime'];var _0x4b6185=(_0x55bb34[0x0][_0x29ac('0x47')]+_0x55bb34[0x0]['predictiveIntervalDroppedCallsTimeout']+_0x55bb34[0x0]['predictiveIntervalDroppedCallsCallersExit'])/_0x55bb34[0x0][_0x29ac('0x45')];var _0x399d1b=_0x223dd8[_0x29ac('0x1da')]/0x64;_0x223dd8[_0x29ac('0x1e4')]=_0x262d26[0x0][_0x29ac('0x1e3')]||0x0;_0x223dd8[_0x29ac('0x1c3')]=_0x4b6185>0x0?_0x4b6185:0x1;return _0x58451d['abandonmentRate'](_0x41703a,_0x581f2d,_0x33fbfb,_0x4b6185,_0x399d1b);})[_0x29ac('0x93')](function(_0x1492c7){return _0x27a2f5(_0x1492c7);})[_0x29ac('0x96')](function(_0x2413ee){return _0x341108(msgResponse(_0x29ac('0x1e5'),'Failure',JSON[_0x29ac('0x6e')](_0x2413ee)));});}if(_0x223dd8['dialPredictiveOptimization']===_0x29ac('0x1dc')){return _0x58451d['getVoiceQueueRtPauses'](_0x223dd8['id'])[_0x29ac('0x93')](function(_0x1f3051){var _0x487662=_0x223dd8['loggedIn']-_0x1f3051[0x0][_0x29ac('0x1e3')];var _0x24e091=_0x223dd8[_0x29ac('0x1c8')]*0x3c;var _0xce8244=_0x55bb34[0x0][_0x29ac('0x4f')]+_0x55bb34[0x0][_0x29ac('0x4d')];var _0x46e228=(_0x55bb34[0x0][_0x29ac('0x47')]+_0x55bb34[0x0][_0x29ac('0x49')]+_0x55bb34[0x0]['predictiveIntervalDroppedCallsCallersExit'])/_0x55bb34[0x0][_0x29ac('0x45')];var _0x1e463b=_0x223dd8['dialPredictiveOptimizationPercentage']/0x64;_0x223dd8[_0x29ac('0x1e4')]=_0x1f3051[0x0]['outboundQueuePauses']||0x0;_0x223dd8['predictiveIntervalHitRate']=_0x46e228>0x0?_0x46e228:0x1;return _0x58451d[_0x29ac('0x1dd')](_0x487662,_0x24e091,_0xce8244,_0x46e228,_0x1e463b);})['then'](function(_0x5a559f){return _0x27a2f5(_0x5a559f);})[_0x29ac('0x96')](function(_0x3fb67f){return _0x341108(msgResponse(_0x29ac('0x1e5'),'Failure',JSON['stringify'](_0x3fb67f)));});}}else{return _0x341108(msgResponse(_0x29ac('0x1de'),_0x29ac('0x88'),'check\x20failure'));}});};};Dialer[_0x29ac('0x1b')]['startMethodPredictive']=function(_0x1d3970){var _0x1bedb1=this;return function(){var _0x1e92db=0x0;var _0x1e70bf=Math[_0x29ac('0x1c2')](_0x1d3970['erlangCallToSecond']*0x3e8);if(_0x1e70bf>0x0){_0x1e70bf=_0x1e70bf<0x64?0x64:_0x1e70bf;loggerPredictive[_0x29ac('0x44')](_0x1d3970[_0x29ac('0x41')],_0x29ac('0x1e6'),_0x1e70bf,_0x29ac('0x1e7'));_0x1d3970['handlePredictive']=setInterval(function(){_0x1bedb1[_0x29ac('0x5d')](_0x1d3970);loggerPredictiveCalls[_0x29ac('0x44')]('[handlePredictive]',_0x1e92db+=0x1);},_0x1e70bf);}else{loggerPredictive[_0x29ac('0x44')](_0x1d3970[_0x29ac('0x41')],_0x29ac('0x1e8'));}};};Dialer['prototype'][_0x29ac('0x1e9')]=function(_0x2a3376,_0x5f1c7a){var _0x5b956f=this;return function(_0x52cf7f){if(_[_0x29ac('0x43')](_0x52cf7f)){if(_[_0x29ac('0xf1')](_0x5f1c7a[_0x29ac('0x15d')])||!_0x5f1c7a['recallme']){if(_0x2a3376[_0x29ac('0xa7')]==='booked'){_0x2a3376[_0x29ac('0x6c')]=_['isUndefined'](_0x2a3376[_0x29ac('0x6c')])?!![]:_0x2a3376[_0x29ac('0x6c')];var _0x3d0016=uuid['v4']();_0x5b956f[_0x29ac('0x25')][_0x3d0016]=new Action(_0x2a3376,_0x5f1c7a,_0x3d0016);loggerBooked[_0x29ac('0x44')](_0x29ac('0x1ea'),_0x3d0016,'queueStatusComplete:\x20',JSON[_0x29ac('0x6e')](_0x2a3376[_0x29ac('0x6c')]),_0x29ac('0x1eb'),_0x2a3376[_0x29ac('0x41')]);if(_0x2a3376[_0x29ac('0x6c')]){_0x2a3376[_0x29ac('0x6c')]=![];_0x5b956f[_0x29ac('0xf5')][_0x5b956f['actions'][_0x3d0016][_0x29ac('0xb7')]]=[];ami[_0x29ac('0x91')]({'actionid':_0x3d0016,'action':_0x29ac('0x1ec'),'queue':_0x2a3376['name']})['catch'](function(){utils[_0x29ac('0xba')](_0x2a3376,'[checkContactBlack]');hopperUtils[_0x29ac('0xd6')]({'active':![],'ContactId':_0x5b956f[_0x29ac('0x25')][_0x3d0016]['ContactId'],'ListId':_0x5b956f[_0x29ac('0x25')][_0x3d0016]['ListId'],'VoiceQueueId':_0x5b956f['actions'][_0x3d0016][_0x29ac('0xda')]||undefined,'CampaignId':_0x5b956f['actions'][_0x3d0016][_0x29ac('0xdb')]||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0x1ed')));delete _0x5b956f[_0x29ac('0x25')][_0x3d0016];});}else{loggerBooked['info'](_0x29ac('0x1ee'),JSON[_0x29ac('0x6e')](_0x2a3376['queueStatusComplete']),_0x29ac('0x1eb'),_0x2a3376[_0x29ac('0x41')]);utils['decrementOriginate'](_0x2a3376,_0x29ac('0x1ef'));hopperUtils[_0x29ac('0xd6')]({'active':![],'ContactId':_0x5b956f[_0x29ac('0x25')][_0x3d0016]['ContactId'],'ListId':_0x5b956f['actions'][_0x3d0016][_0x29ac('0xd9')],'VoiceQueueId':_0x5b956f[_0x29ac('0x25')][_0x3d0016][_0x29ac('0xda')]||undefined,'CampaignId':_0x5b956f[_0x29ac('0x25')][_0x3d0016][_0x29ac('0xdb')]||undefined})[_0x29ac('0x96')](loggerCatch(_0x29ac('0x1ed')));delete _0x5b956f[_0x29ac('0x25')][_0x3d0016];}}else{return _0x5b956f['actionOriginate'](_0x2a3376,_0x5f1c7a);}}else{if(utils[_0x29ac('0xc5')](undefined,_0x5f1c7a[_0x29ac('0x1f0')])<_0x2a3376[_0x29ac('0x1f1')]*0x3c){if(_0x5f1c7a[_0x29ac('0x1f2')]&&!_0x5f1c7a[_0x29ac('0x1f2')][_0x29ac('0x1f3')]){_0x5b956f['preview']['run'](_0x5f1c7a['id'])[_0x29ac('0xfa')](function(){utils[_0x29ac('0xba')](_0x2a3376,'[checkContactBlack]');});}else{hopperUtils['unlockContact']({'active':![]},_0x5f1c7a['id'],0x1)['finally'](function(){utils[_0x29ac('0xba')](_0x2a3376,_0x29ac('0x1ef'));});}}else{_0x2a3376[_0x29ac('0x1f4')]+=0x1;utils[_0x29ac('0xba')](_0x2a3376,_0x29ac('0x1ef'));if(_0x2a3376[_0x29ac('0x1f5')]){hopperUtils['rescheduleContact']({'active':![],'recallme':![],'UserId':null,'ContactId':_0x5f1c7a[_0x29ac('0xd8')],'ListId':_0x5f1c7a['ListId'],'VoiceQueueId':_0x5f1c7a[_0x29ac('0xda')]||undefined,'CampaignId':_0x5f1c7a[_0x29ac('0xdb')]||undefined})['catch'](loggerCatch(_0x29ac('0x1f6')));hopperUtils[_0x29ac('0xdf')](createObjHistory(_0x2a3376,_0x5f1c7a,utils[_0x29ac('0x66')][_0x29ac('0x1f7')],0x17,_0x29ac('0x1f8')))['catch'](loggerCatch('[Originate][HistoryDialRecallInQueue][historyCatch]'));}else{_0x5b956f[_0x29ac('0x11a')](createObjHistory(_0x2a3376,_0x5f1c7a,utils[_0x29ac('0x66')]['RECALL_TIMEOUT'],0x16,_0x29ac('0x1f9')),_0x29ac('0x1fa'),'[Originate][HistoryRecallClose]');}}}}else{_0x2a3376[_0x29ac('0x1fb')]+=0x1;_0x5b956f[_0x29ac('0x11a')](createObjHistory(_0x2a3376,_0x5f1c7a,utils[_0x29ac('0x66')][_0x29ac('0x1fc')],0xd,_0x29ac('0x1fd')),'[Originate][historyBlacklist]',_0x29ac('0x1fe'));throw _0x29ac('0x1ff');}};};Dialer['prototype'][_0x29ac('0x200')]=function(_0xc3e732){var _0x5519dd=this;var _0x240388=_0xc3e732[_0x29ac('0x201')]-_0xc3e732[_0x29ac('0x202')];emitCampaignSummary(_0xc3e732);if(_0x240388>0x0&&_0xc3e732[_0x29ac('0x203')]==0x0){if(_0x240388>this[_0x29ac('0x23')]){_0x240388=this[_0x29ac('0x23')];}_0xc3e732[_0x29ac('0x203')]=0x1;hopperUtils['getContactDialerIvr'](_0xc3e732,_0x240388)[_0x29ac('0x93')](function(_0x175f97){_0xc3e732[_0x29ac('0x203')]=0x0;if(_0x175f97){if(!utils[_0x29ac('0x204')](_0x175f97)){_0xc3e732[_0x29ac('0x65')]=utils['CAMPAIGN_STATUS'][_0x29ac('0x205')];logger[_0x29ac('0x44')](_0x29ac('0x206')+_0xc3e732['name']);}else{_0xc3e732[_0x29ac('0x202')]+=_0x175f97[_0x29ac('0x8f')];_0xc3e732[_0x29ac('0x65')]=utils[_0x29ac('0x66')][_0x29ac('0x207')];for(var _0x5cc1c8=0x0;_0x5cc1c8<_0x175f97[_0x29ac('0x8f')];_0x5cc1c8+=0x1){_0xc3e732[_0x29ac('0x208')]+=0x1;if(_[_0x29ac('0xf1')](_0x175f97[_0x5cc1c8])||_[_0x29ac('0xf1')](_0x175f97[_0x5cc1c8]['Contact'])||_[_0x29ac('0xf1')](_0x175f97[_0x5cc1c8][_0x29ac('0x165')])){_0x5519dd[_0x29ac('0x15a')]('[actionOriginate]\x20',_0xc3e732,_0x175f97[_0x5cc1c8]);}else{hopperUtils['checkIsBlackListIvr'](_[_0x29ac('0x6f')](_0x175f97[_0x5cc1c8],[_0x29ac('0xdb'),_0x29ac('0x165')]))[_0x29ac('0x93')](_0x5519dd[_0x29ac('0x1e9')](_0xc3e732,_0x175f97[_0x5cc1c8]))[_0x29ac('0x96')](function(_0x2f75a1){logger[_0x29ac('0x5f')](_0x29ac('0x209'),_0x2f75a1);utils[_0x29ac('0xba')](_0xc3e732,_0x29ac('0x20a'));});}}}}})['catch'](function(_0x283e11){_0xc3e732[_0x29ac('0x203')]=0x0;logger['error'](_0x29ac('0x20b'),_0x283e11);});}};Dialer[_0x29ac('0x1b')][_0x29ac('0xa9')]=function(_0x410e37,_0x28e14f){var _0x526ca8=this;var _0x1a4092=[];if(_0x28e14f<0x1||_0x410e37[_0x29ac('0xa7')]===_0x29ac('0x9')){_0x28e14f=0x1;}var _0x4c52de=Math['floor'](_0x410e37[_0x29ac('0x1d9')]*_0x28e14f)-_0x410e37[_0x29ac('0x202')];if(_0x410e37['dialLimitQueue']>0x0){var _0x2d32ec=_0x410e37[_0x29ac('0x20c')]-_0x410e37[_0x29ac('0x202')]-_0x410e37[_0x29ac('0x1c1')]-_0x410e37[_0x29ac('0x20d')];if(_0x4c52de>_0x2d32ec){_0x4c52de=_0x2d32ec;}}if(_0x4c52de>0x0&&_0x410e37[_0x29ac('0x203')]==0x0){if(_0x410e37[_0x29ac('0xa7')]==='booked'){_0x4c52de=0x1;}if(_0x4c52de>this['maxNumberOriginate']){_0x4c52de=this[_0x29ac('0x23')];}for(var _0x113098 in this[_0x29ac('0xf2')]){if(typeof this[_0x29ac('0xf2')][_0x113098]!=='undefined'){if(this[_0x29ac('0xf2')][_0x113098]['state']===_0x29ac('0x20e')&&this[_0x29ac('0xf2')][_0x113098][_0x29ac('0x7e')]==='reachable'){_0x1a4092['push'](this[_0x29ac('0xf2')][_0x113098]['id']);}}}_0x410e37[_0x29ac('0x203')]=0x1;hopperUtils[_0x29ac('0x20f')](_0x410e37,_0x1a4092,_0x4c52de)[_0x29ac('0x93')](function(_0x1e6a8f){_0x410e37[_0x29ac('0x203')]=0x0;if(_0x1e6a8f){if(!utils[_0x29ac('0x204')](_0x1e6a8f)){hopperUtils[_0x29ac('0x210')](_0x410e37)['then'](sendMessageReschedule(_0x410e37))['catch'](loggerCatch(_0x29ac('0x211')));}else{_0x410e37[_0x29ac('0x202')]+=_0x1e6a8f[_0x29ac('0x8f')];_0x410e37[_0x29ac('0x65')]=_0x410e37[_0x29ac('0xa7')]==='booked'?utils[_0x29ac('0x66')]['ACTIVE']:utils[_0x29ac('0x66')][_0x29ac('0x207')];for(var _0x566bd1=0x0;_0x566bd1<_0x1e6a8f[_0x29ac('0x8f')];_0x566bd1+=0x1){if(_[_0x29ac('0xf1')](_0x1e6a8f[_0x566bd1])||_['isNil'](_0x1e6a8f[_0x566bd1]['Contact'])||_[_0x29ac('0xf1')](_0x1e6a8f[_0x566bd1][_0x29ac('0x165')])){_0x526ca8[_0x29ac('0x15a')](_0x29ac('0x212'),_0x410e37,_0x1e6a8f[_0x566bd1]);}else{hopperUtils['checkIsBlackList'](_['pick'](_0x1e6a8f[_0x566bd1],['VoiceQueueId','phone']))[_0x29ac('0x93')](_0x526ca8[_0x29ac('0x1e9')](_0x410e37,_0x1e6a8f[_0x566bd1]))[_0x29ac('0x96')](function(_0x2266f1){logger[_0x29ac('0x5f')](_0x29ac('0x213'),_0x2266f1);utils[_0x29ac('0xba')](_0x410e37,_0x29ac('0x214'));});}}}}})[_0x29ac('0x96')](function(_0x200749){_0x410e37[_0x29ac('0x203')]=0x0;logger[_0x29ac('0x5f')](_0x29ac('0x20b'),_0x200749);});}};Dialer[_0x29ac('0x1b')][_0x29ac('0x5d')]=function(_0x5adaed){if(_0x5adaed['dialLimitQueue']>0x0){var _0x126071=_0x5adaed[_0x29ac('0x20c')]-_0x5adaed[_0x29ac('0x202')]-_0x5adaed[_0x29ac('0x1c1')];if(_0x126071>0x0&&_0x5adaed[_0x29ac('0x203')]==0x0){this[_0x29ac('0x215')](_0x5adaed);}else{loggerPredictiveCalls[_0x29ac('0x44')](_0x29ac('0x216'));}}else{this['tryOriginatePredictive'](_0x5adaed);}};Dialer[_0x29ac('0x1b')]['tryOriginatePredictive']=function(_0x4b8c61){var _0x2eb02a=this;var _0x8742ed=[];_0x4b8c61[_0x29ac('0x202')]+=0x1;for(var _0x2db3df in this[_0x29ac('0xf2')]){if(typeof this[_0x29ac('0xf2')][_0x2db3df]!==_0x29ac('0x155')){if(this[_0x29ac('0xf2')][_0x2db3df][_0x29ac('0x68')]===_0x29ac('0x20e')&&this['agents'][_0x2db3df][_0x29ac('0x7e')]===_0x29ac('0x14d')){_0x8742ed[_0x29ac('0x90')](this[_0x29ac('0xf2')][_0x2db3df]['id']);}}}_0x4b8c61[_0x29ac('0x203')]=0x1;return this[_0x29ac('0x20f')](_0x4b8c61['id'],_0x8742ed,0x1,_0x4b8c61[_0x29ac('0x217')],_0x4b8c61)[_0x29ac('0x93')](function(_0x5d3ddb){_0x4b8c61[_0x29ac('0x203')]=0x1;if(_0x5d3ddb){if(!utils[_0x29ac('0x204')](_0x5d3ddb)){utils[_0x29ac('0x218')](_0x4b8c61,0x1,0x0);return hopperUtils[_0x29ac('0x210')](_0x4b8c61)['then'](sendMessageReschedule(_0x4b8c61))[_0x29ac('0x96')](loggerCatch(_0x29ac('0x211')));}else{_0x4b8c61[_0x29ac('0x65')]=utils[_0x29ac('0x66')][_0x29ac('0x207')];if(_[_0x29ac('0xf1')](_0x5d3ddb[0x0])||_[_0x29ac('0xf1')](_0x5d3ddb[0x0][_0x29ac('0x219')])||_[_0x29ac('0xf1')](_0x5d3ddb[0x0][_0x29ac('0x165')])){_0x2eb02a[_0x29ac('0x15a')]('[actionOriginate]\x20',_0x4b8c61,_0x5d3ddb[0x0]);}else{return hopperUtils['checkIsBlackList'](_[_0x29ac('0x6f')](_0x5d3ddb[0x0],['VoiceQueueId',_0x29ac('0x165')]))[_0x29ac('0x93')](_0x2eb02a[_0x29ac('0x1e9')](_0x4b8c61,_0x5d3ddb[0x0]))[_0x29ac('0x96')](function(_0x16d766){logger[_0x29ac('0x5f')]('[actionOriginatePredictive]',_0x16d766);utils[_0x29ac('0xba')](_0x4b8c61,'[actionOriginatePredictive]');});}}}})['catch'](function(_0x22413e){_0x4b8c61[_0x29ac('0x203')]=0x0;logger[_0x29ac('0x5f')](_0x29ac('0x20b'),_0x22413e);});};Dialer['prototype'][_0x29ac('0x1db')]=function(_0x112f83,_0x2bde8c,_0x65f107,_0x58d94a,_0x250464,_0x418e6c){loggerPredictive['info']('--------\x20Drop\x20Rate\x20--------');loggerPredictive[_0x29ac('0x44')](_0x29ac('0x21a'),_0x112f83);loggerPredictive['info'](_0x29ac('0x21b'),_0x2bde8c);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x21c'),_0x65f107);loggerPredictive['info']('P:\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20\x20',_0x58d94a);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x21d'),_0x250464);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x50'));return new Promise(function(_0x9bea16,_0x309915){if(_0x112f83<=0x0||isNaN(_0x112f83)){return _0x309915(msgResponse(_0x29ac('0x21e'),_0x29ac('0x7a'),_0x29ac('0x21f')+_0x112f83));}if(_0x65f107<=0x0||isNaN(_0x65f107)){return _0x309915(msgResponse('[abandonmentRate]','Error',_0x29ac('0x220')+_0x65f107));}if(_0x58d94a<=0x0||isNaN(_0x58d94a)){return _0x309915(msgResponse(_0x29ac('0x21e'),'Error','p\x20=\x20'+_0x58d94a));}if(_0x2bde8c<=0x0||isNaN(_0x2bde8c)){return _0x309915(msgResponse(_0x29ac('0x21e'),_0x29ac('0x7a'),_0x29ac('0x221')+_0x2bde8c));}if(_0x250464<=0x0||isNaN(_0x250464)){return _0x309915(msgResponse(_0x29ac('0x21e'),_0x29ac('0x7a'),_0x29ac('0x222')+_0x250464));}_0x418e6c=_0x418e6c||0x0;var _0x42e485=0x1/_0x65f107;var _0x5ead04=0x0;var _0x357896=0x0;var _0x5425b6=0x0;var _0x384153=0x0;for(var _0x554c53=0x0;_0x5425b6<_0x250464;_0x554c53+=0x1){_0x357896=_0x554c53/_0x2bde8c;_0x5ead04=(_0x58d94a*_0x357896+_0x418e6c)/_0x42e485;_0x5425b6=utils[_0x29ac('0x223')](_0x5ead04,_0x112f83);_0x384153=_0x5ead04/_0x112f83*(0x1-utils['erlangb'](_0x5ead04,_0x112f83));}return _0x9bea16({'erlangCalls':_0x554c53,'erlangCallToSecond':_0x2bde8c/_0x554c53,'erlangAbandonmentRate':_0x5425b6,'erlangBusyFactor':_0x384153});});};Dialer[_0x29ac('0x1b')][_0x29ac('0x1dd')]=function(_0x4ccb51,_0x1785e6,_0x48b3ab,_0x529f5a,_0x541979,_0x2e6f19){loggerPredictive[_0x29ac('0x44')](_0x29ac('0x224'));loggerPredictive['info'](_0x29ac('0x21a'),_0x4ccb51);loggerPredictive['info'](_0x29ac('0x21b'),_0x1785e6);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x21c'),_0x48b3ab);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x225'),_0x529f5a);loggerPredictive[_0x29ac('0x44')](_0x29ac('0x226'),_0x541979);loggerPredictive[_0x29ac('0x44')]('---------------------------');return new Promise(function(_0xdd69be,_0x2c61cb){if(_0x4ccb51<=0x0||isNaN(_0x4ccb51)){return _0x2c61cb(msgResponse(_0x29ac('0x227'),_0x29ac('0x7a'),_0x29ac('0x21f')+_0x4ccb51));}if(_0x48b3ab<=0x0||isNaN(_0x48b3ab)){return _0x2c61cb(msgResponse(_0x29ac('0x227'),_0x29ac('0x7a'),_0x29ac('0x220')+_0x48b3ab));}if(_0x529f5a<=0x0||isNaN(_0x529f5a)){return _0x2c61cb(msgResponse(_0x29ac('0x227'),_0x29ac('0x7a'),'p\x20=\x20'+_0x529f5a));}if(_0x1785e6<=0x0||isNaN(_0x1785e6)){return _0x2c61cb(msgResponse(_0x29ac('0x227'),_0x29ac('0x7a'),'interval\x20=\x20'+_0x1785e6));}if(_0x541979<=0x0||isNaN(_0x541979)){return _0x2c61cb(msgResponse(_0x29ac('0x227'),'Error',_0x29ac('0x228')+_0x541979));}_0x2e6f19=_0x2e6f19||0x0;var _0x897fb3=0x1/_0x48b3ab;var _0x5408e7=0x0;var _0x3d9aa3=0x0;var _0x29966a=0x0;var _0x2d166c=0x0;for(var _0x481ead=0x0;_0x2d166c<_0x541979;_0x481ead+=0x1){_0x3d9aa3=_0x481ead/_0x1785e6;_0x5408e7=(_0x529f5a*_0x3d9aa3+_0x2e6f19)/_0x897fb3;_0x29966a=utils['erlangb'](_0x5408e7,_0x4ccb51);_0x2d166c=_0x5408e7/_0x4ccb51*(0x1-utils[_0x29ac('0x223')](_0x5408e7,_0x4ccb51));}return _0xdd69be({'erlangCalls':_0x481ead,'erlangCallToSecond':_0x1785e6/_0x481ead,'erlangAbandonmentRate':_0x29966a,'erlangBusyFactor':_0x2d166c});});};module[_0x29ac('0x229')]=Dialer;