272c8288cac46ef04462b07e60e904cc5c100270
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xb588=['[callProgressDetectingCustomer][logBusy]','dialGlobalMaxRetry','[callProgressDetectingCustomer][logBusyGlobal]','dialBusyRetryFrequency','activeContact','NOANSWER','outboundNoAnswerCallsDay','countnoanswerretry','custom:agentnoanswer','[callProgressDetectingCustomer][logNoAnswerGlobal]','dialNoAnswerMaxRetry','dialNoAnswerRetryFrequency','unlockAgent','CONGESTION','countcongestionretry','Congestion','custom:agentcongestion','congestion','[callProgressDetectingCustomer][logCongestion]','dialCongestionMaxRetry','CANCEL','countagentrejectretry','AgentReject','custom:agentreject','[syncHangupRequest][logAgentReject]','[callProgressDetectingCustomer][logAgentReject]','dialAgentRejectMaxRetry','dialAgentRejectRetryFrequency','ABANDONED','outboundAbandonedCallsDay','countabandonedretry','Abandoned','[callProgressDetectingCustomer][logAbandoned]','dialAbandonedRetryFrequency','[default]','outboundUnknownCallsDay','dialstatus','[callProgressDetectingCustomer][logUnknown]','[callProgressDetectingCustomer][logUnknownGlobal]','updateOriginated','[callProgressDetectingCustomer]','[originated][decrement][callProgressDetectingCustomer]','uniqueid','originated:\x20','destlinkedid','isUndefined','object','logAgent','createAgentHistory','[callProgressDetectingAgent][logNoAnswer]','[callProgressDetectingAgent][logBusy]','[callProgressDetectingAgent][logCongestion]','AnswerAGI','[callProgressDetectingAgent][logAnswerAGI]','reason','[callProgressDetectingAgent]','[originated][decrement][callProgressDetectingAgent]','checkInBlack','Contact','phone','VoiceQueueId','Contact\x20is\x20undefined','lookAgent','isEmpty','execCall','[Preview][execCall][success]','Queue:\x20','idContact','custom:agentcalled','called','Calling','[Preview][execCall][failure]','Call\x20failed','outboundBlacklistCallsDay','createHistory','[Blacklist][error]','Contact\x20in\x20black\x20List','active','SIP/%s','reachable','unmonitored','execRun','pick','unlock','getContactPreview','recallme','isValid','Contact.phone','[Preview][checkIsBlackList]','Call\x20unsuccessful','[Preview][getContactPreview]','validateContact','[Preview][validateContact][Empty\x20Contact]','Empty\x20Contact','[Preview][validateContact][Empty\x20Campaign]','[Preview][validateContact][Trunk\x20not\x20work]','campaign\x20Name:\x20','\x20Trunk\x20is\x20not\x20active','\x20Trunk\x20Backup\x20is\x20not\x20active','Trunk\x20not\x20work','\x20Not\x20Active','Is\x20Valid','SIP/%s/%s%s','trim','dialCutDigit','substring','dialOriginateCallerIdName','dialRandomLastDigitCallerIdNumber','getCallerIdRandom','getCallerId','originatecalleridname','originatecalleridnum','addVariables','toLowerVariables','variablesAction','[originated][increment]','OriginateError','actionid','clone','isFailure','response','custom:agentringnoanswer','rejected','callProgressDetectingAgent','[callProgressDetectingAgent][logAnswer]','callProgressDetectingCustomer','cause','[syncHangup][talking][cause]','statedesc','dialQueueProject','transfer','unlockContact','syncDialEnd','syncHangupRequest','addVariable','variables','filterKey','keys','variable','[syncVarSet][Preview]','inspect','syncAttendedTransfer','syncBlindTransfer','transfererlinkedid','exports','util','bluebird','uuid','moment','md5','ioredis','../../../config/logger','preview','actionPreview','../ami','./rpcDb','./util/util','redis','defaults','localhost','socket.io-emitter','tail','finally','sequence','campaignsPreview','voiceQueues','trunks','actions','agents','originateresponse','syncOriginateResponse','bind','hangup','hanguprequest','dialend','syncNewExten','syncVarSet','blindtransfer','loopCampaigns','emit','type','outbound','answered','loggedIn','pTalking','sumBillable','sumDuration','sumHoldTime','total','unmanaged','abandoned','waiting','loggedInDb','dialActive','dialMethod','dialOriginateCallerIdNumber','dialPrefix','outboundAnswerAgiCallsDay','outboundAnswerCallsDay','outboundBusyCallsDay','outboundCongestionCallsDay','outboundDropCallsDayACS','outboundDropCallsDayCallersExit','outboundDropCallsDayTimeout','outboundNoSuchCallsDay','outboundOriginateFailureCallsDay','outboundReCallsDay','outboundRejectCallsDay','predictiveIntervalAnsweredCalls','predictiveIntervalAvgHoldtime','predictiveIntervalAvgTalktime','predictiveIntervalDroppedCallsCallersExit','predictiveIntervalDroppedCallsTimeout','predictiveIntervalErlangCalls','predictiveIntervalHitRate','predictiveIntervalPauses','predictiveIntervalAvailable','predictiveIntervalTotalCalls','message','erlangCallToSecond','erlangAbandonmentRate','erlangBusyFactor','Trunk','name','callerid','Interval','stringify','format','voice_queue:save','info','voice:queue:%s','voice_queue_channel:remove','sendMessageOneNotActive','originated','available','NOT_ACTIVE','logger','\x20is\x20not\x20active','IS_DISACTIVED','[CampaignPreview]\x20Campaign\x20Queue:\x20','\x20is\x20disactive','prototype','syncCampaigns','clockClearZombieChannels','hasOwnProperty','clearZombieChannels','setMessage','recallMe','clearZombieChannel','enqueue','isNil','[clearZombieChannels][talking]','Queue','queue','dialAnswer','contactId','Action','status','channel','catch','No\x20such\x20channel','decrementTalkink','[clearZombieChannel]','[Dialer][checkChannel][pTalking][Preview]','loggerError','[Dialer][checkChannel][Preview]','size','getContactRecallMe','agentReadyId','then','length','getDiff','scheduledat','dialRecallMeTimeout','Agent','voicePause','run','logger2','disableContact','starttime','logCustomer','RecallInQueue','dialRecallInQueue','rescheduleContactInQueue','createBody','createCustomerHistory','[HistoryDialRecallInQueue][historyCatch]','RecallFailedTimeout','[HistoryRecallClose]','[getContactRecallMe]','IsNotLoggedIn','AGENTS_NOT_LOGGED','isActive','isTrunkReachable','TrunkBackup','TRUNK_IS_NOT_REACHABLE','ACTIVE','countnosuchnumberretry','countglobal','totalGlobal','NoSuchNumber','buildObj','nosuchnumber','cloneAction','Global','createCustomerFinal','[callProgressDetectingCustomer][logNoSuchGlobal]','dialNoSuchNumberMaxRetry','rescheduleContact','scheduledAt','linkedid','ANSWER','responsetime','answertime','\x20Queue','pTalking:\x20','custom:agentconnect','connect','acw','custom:agentConnectPreview','buildAcw','complete','Answer','[callProgressDetectingCustomer][logAnswer]','[callProgressDetectingCustomer][logAnswerGlobal]','crateCustomerReportQueue','talktime','[syncHangup][talking][decrement]','BUSY','countbusyretry','Busy','busy'];(function(_0x4916b9,_0x1d7594){var _0x57006a=function(_0x47ce6b){while(--_0x47ce6b){_0x4916b9['push'](_0x4916b9['shift']());}};_0x57006a(++_0x1d7594);}(_0xb588,0x1dd));var _0x8b58=function(_0x20a584,_0xe384a5){_0x20a584=_0x20a584-0x0;var _0x4b41a8=_0xb588[_0x20a584];return _0x4b41a8;};'use strict';var util=require(_0x8b58('0x0'));var _=require('lodash');var BPromise=require(_0x8b58('0x1'));var uuid=require(_0x8b58('0x2'));var moment=require(_0x8b58('0x3'));var md5=require(_0x8b58('0x4'));var Redis=require(_0x8b58('0x5'));var config=require('../../../config/environment');var logger=require(_0x8b58('0x6'))(_0x8b58('0x7'));var loggerAction=require(_0x8b58('0x6'))(_0x8b58('0x8'));var ami=require(_0x8b58('0x9'));var rpcDb=require(_0x8b58('0xa'));var Action=require('./action');var ut=require(_0x8b58('0xb'));config[_0x8b58('0xc')]=_[_0x8b58('0xd')](config[_0x8b58('0xc')],{'host':_0x8b58('0xe'),'port':0x18eb});var io=require(_0x8b58('0xf'))(new Redis(config[_0x8b58('0xc')]));var Sequence=function(){};Sequence['prototype']['enqueue']=function(_0x49d66c){this[_0x8b58('0x10')]=this[_0x8b58('0x10')]?this[_0x8b58('0x10')][_0x8b58('0x11')](_0x49d66c):_0x49d66c();};function Preview(_0x1a63f3){this[_0x8b58('0x12')]=new Sequence();this[_0x8b58('0x13')]=_0x1a63f3[_0x8b58('0x14')];this[_0x8b58('0x15')]=_0x1a63f3[_0x8b58('0x15')];this[_0x8b58('0x16')]={};this['agents']=_0x1a63f3[_0x8b58('0x17')];this['clockClearZombieChannels']=0x0;ami['on'](_0x8b58('0x18'),this[_0x8b58('0x19')][_0x8b58('0x1a')](this));ami['on'](_0x8b58('0x1b'),this['syncHangup'][_0x8b58('0x1a')](this));ami['on'](_0x8b58('0x1c'),this['syncHangupRequest'][_0x8b58('0x1a')](this));ami['on'](_0x8b58('0x1d'),this['syncDialEnd'][_0x8b58('0x1a')](this));ami['on']('newexten',this[_0x8b58('0x1e')][_0x8b58('0x1a')](this));ami['on']('varset',this[_0x8b58('0x1f')][_0x8b58('0x1a')](this));ami['on']('attendedtransfer',this['syncAttendedTransfer'][_0x8b58('0x1a')](this));ami['on'](_0x8b58('0x20'),this['syncBlindTransfer'][_0x8b58('0x1a')](this));this[_0x8b58('0x21')](this[_0x8b58('0x13')]);}function emit(_0x5ca8b8,_0x24d8a2,_0x88e563){io['to'](_0x5ca8b8)[_0x8b58('0x22')](_0x24d8a2,_0x88e563);}function emitCampaignPreview(_0xca8290){if(_0xca8290[_0x8b58('0x23')]===_0x8b58('0x24')){var _0x28258c={'id':_0xca8290['id'],'name':_0xca8290['name'],'strategy':_0xca8290['strategy'],'answered':_0xca8290[_0x8b58('0x25')],'available':_0xca8290['available'],'loggedIn':_0xca8290[_0x8b58('0x26')],'pTalking':_0xca8290[_0x8b58('0x27')],'sumBillable':_0xca8290[_0x8b58('0x28')],'sumDuration':_0xca8290[_0x8b58('0x29')],'sumHoldTime':_0xca8290[_0x8b58('0x2a')]||0x0,'talking':_0xca8290['talking'],'total':_0xca8290[_0x8b58('0x2b')],'type':_0xca8290['type'],'unmanaged':_0xca8290[_0x8b58('0x2c')],'abandoned':_0xca8290[_0x8b58('0x2d')],'waiting':_0xca8290[_0x8b58('0x2e')],'loggedInDb':_0xca8290[_0x8b58('0x2f')],'dialActive':_0xca8290[_0x8b58('0x30')],'dialMethod':_0xca8290[_0x8b58('0x31')],'dialOriginateCallerIdName':_0xca8290['dialOriginateCallerIdName'],'dialOriginateCallerIdNumber':_0xca8290[_0x8b58('0x32')],'dialOriginateTimeout':_0xca8290['dialOriginateTimeout'],'dialPrefix':_0xca8290[_0x8b58('0x33')],'outboundAnswerAgiCallsDay':_0xca8290[_0x8b58('0x34')],'outboundAnswerCallsDay':_0xca8290[_0x8b58('0x35')],'outboundBlacklistCallsDay':_0xca8290['outboundBlacklistCallsDay'],'outboundBusyCallsDay':_0xca8290[_0x8b58('0x36')],'outboundCongestionCallsDay':_0xca8290[_0x8b58('0x37')],'outboundDropCallsDayACS':_0xca8290[_0x8b58('0x38')],'outboundDropCallsDayCallersExit':_0xca8290[_0x8b58('0x39')],'outboundDropCallsDayTimeout':_0xca8290[_0x8b58('0x3a')],'outboundNoAnswerCallsDay':_0xca8290['outboundNoAnswerCallsDay'],'outboundNoSuchCallsDay':_0xca8290[_0x8b58('0x3b')],'outboundOriginateFailureCallsDay':_0xca8290[_0x8b58('0x3c')],'outboundReCallsDay':_0xca8290[_0x8b58('0x3d')],'outboundRejectCallsDay':_0xca8290[_0x8b58('0x3e')],'outboundUnknownCallsDay':_0xca8290['outboundUnknownCallsDay'],'outboundAbandonedCallsDay':_0xca8290['outboundAbandonedCallsDay'],'predictiveIntervalAnsweredCalls':_0xca8290[_0x8b58('0x3f')],'predictiveIntervalAvgHoldtime':_0xca8290[_0x8b58('0x40')],'predictiveIntervalAvgTalktime':_0xca8290[_0x8b58('0x41')],'predictiveIntervalDroppedCallsCallersExit':_0xca8290[_0x8b58('0x42')],'predictiveIntervalDroppedCallsTimeout':_0xca8290[_0x8b58('0x43')],'predictiveIntervalErlangCalls':_0xca8290[_0x8b58('0x44')],'predictiveIntervalErlangCallsDroppedCalls':_0xca8290['predictiveIntervalErlangCallsDroppedCalls'],'predictiveIntervalHitRate':_0xca8290[_0x8b58('0x45')],'predictiveIntervalMultiplicativeFactor':_0xca8290['predictiveIntervalMultiplicativeFactor'],'predictiveIntervalPauses':_0xca8290[_0x8b58('0x46')],'predictiveIntervalAvailable':_0xca8290[_0x8b58('0x47')],'predictiveIntervalTotalCalls':_0xca8290[_0x8b58('0x48')],'message':_0xca8290[_0x8b58('0x49')],'originated':_0xca8290['originated'],'erlangCalls':_0xca8290['erlangCalls'],'erlangCallToSecond':_0xca8290[_0x8b58('0x4a')],'erlangAbandonmentRate':_0xca8290[_0x8b58('0x4b')],'erlangBusyFactor':_0xca8290[_0x8b58('0x4c')],'startPredictive':_0xca8290['startPredictive'],'startProgressive':_0xca8290['startProgressive']};if(_0xca8290[_0x8b58('0x4d')]){_0x28258c[_0x8b58('0x4d')]={'id':_0xca8290[_0x8b58('0x4d')]['id'],'name':_0xca8290[_0x8b58('0x4d')][_0x8b58('0x4e')],'active':_0xca8290[_0x8b58('0x4d')]['active'],'callerid':_0xca8290[_0x8b58('0x4d')][_0x8b58('0x4f')]};}if(_0xca8290[_0x8b58('0x50')]){_0x28258c[_0x8b58('0x50')]={'id':_0xca8290['Interval']['id'],'name':_0xca8290['Interval'][_0x8b58('0x4e')]};}var _0x57ebaf=md5(JSON[_0x8b58('0x51')](_0x28258c));if(_0xca8290['md5']!==_0x57ebaf){_0xca8290[_0x8b58('0x4')]=_0x57ebaf;emit(util[_0x8b58('0x52')]('voice:queue:%s',_0x28258c[_0x8b58('0x4e')]),_0x8b58('0x53'),_0x28258c);}}}function emitVoiceQueueChannelRemove(_0x13d5cc){logger[_0x8b58('0x54')]('[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event',JSON['stringify'](_0x13d5cc));emit(util[_0x8b58('0x52')](_0x8b58('0x55'),_0x13d5cc[_0x8b58('0x4e')]),_0x8b58('0x56'),_0x13d5cc);io[_0x8b58('0x22')]('voice_queue_presence:remove',_0x13d5cc);}function notSendMessagesQueue(_0x4f8d95){if(_0x4f8d95[_0x8b58('0x57')]){if(_0x4f8d95[_0x8b58('0x58')]===0x0&&_0x4f8d95['pTalking']===0x0){_0x4f8d95[_0x8b58('0x57')]=![];_0x4f8d95[_0x8b58('0x59')]=0x0;_0x4f8d95['paused']=0x0;_0x4f8d95[_0x8b58('0x49')]=_0x8b58('0x5a');ut[_0x8b58('0x5b')]('[CampaignPreview]\x20Campaign\x20Queue:\x20',_0x4f8d95[_0x8b58('0x4e')]+_0x8b58('0x5c'));}else{_0x4f8d95['message']=_0x8b58('0x5d');ut[_0x8b58('0x5b')](_0x8b58('0x5e'),_0x4f8d95[_0x8b58('0x4e')]+_0x8b58('0x5f'));}emitCampaignPreview(_0x4f8d95);}}Preview[_0x8b58('0x60')][_0x8b58('0x21')]=function(){var _0x514ad3=this;setInterval(function(){_0x514ad3[_0x8b58('0x61')]();},0x7cf);};Preview[_0x8b58('0x60')][_0x8b58('0x61')]=function(){var _0x5c1fd7=this[_0x8b58('0x13')];this[_0x8b58('0x62')]+=0x1;for(var _0x35485d in _0x5c1fd7){if(_0x5c1fd7[_0x8b58('0x63')](_0x35485d)&&(_0x5c1fd7[_0x35485d][_0x8b58('0x31')]===_0x8b58('0x7')||_0x5c1fd7[_0x35485d][_0x8b58('0x31')]==='booked')&&_0x5c1fd7[_0x35485d][_0x8b58('0x23')]===_0x8b58('0x24')){if(this[_0x8b58('0x62')]>0x7){this[_0x8b58('0x62')]=0x0;this[_0x8b58('0x64')]();}}if(_0x5c1fd7[_0x8b58('0x63')](_0x35485d)&&_0x5c1fd7[_0x35485d]['dialMethod']==='preview'&&_0x5c1fd7[_0x35485d]['type']==='outbound'){if(_0x5c1fd7[_0x35485d]['dialActive']){this[_0x8b58('0x65')](_0x5c1fd7[_0x35485d]);this[_0x8b58('0x66')](_0x5c1fd7[_0x35485d]);}else{notSendMessagesQueue(_0x5c1fd7[_0x35485d]);}}}};Preview[_0x8b58('0x60')][_0x8b58('0x67')]=function(_0x35674b){var _0x4c0515=this;this[_0x8b58('0x12')][_0x8b58('0x68')](function(){if(!_[_0x8b58('0x69')](_0x4c0515[_0x8b58('0x16')][_0x35674b])){loggerAction[_0x8b58('0x54')](_0x8b58('0x6a'),_0x35674b,_0x8b58('0x6b'),_0x4c0515[_0x8b58('0x16')][_0x35674b]['queue'],'originated:\x20',JSON[_0x8b58('0x51')](_0x4c0515[_0x8b58('0x13')][_0x4c0515[_0x8b58('0x16')][_0x35674b][_0x8b58('0x6c')]][_0x8b58('0x58')]),'pTalking:\x20',JSON[_0x8b58('0x51')](_0x4c0515[_0x8b58('0x13')][_0x4c0515['actions'][_0x35674b][_0x8b58('0x6c')]][_0x8b58('0x27')]),JSON[_0x8b58('0x51')](_0x4c0515['actions'][_0x35674b][_0x8b58('0x6d')]),JSON['stringify'](_['pick'](_0x4c0515[_0x8b58('0x16')][_0x35674b],[_0x8b58('0x6e'),'UserId','VoiceQueueId','ListId'])));return ami[_0x8b58('0x6f')]({'action':_0x8b58('0x70'),'channel':_0x4c0515[_0x8b58('0x16')][_0x35674b][_0x8b58('0x71')]})[_0x8b58('0x72')](function(_0x3f4138){if(_0x3f4138[_0x8b58('0x49')]===_0x8b58('0x73')){setTimeout(function(){if(_0x4c0515[_0x8b58('0x1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pcDb[_0x8b58('0x8c')](_0x1204a6,_0x8b58('0xb2'));rpcDb['createCustomerFinal'](_0x1204a6,_0x8b58('0xb3'));rpcDb[_0x8b58('0xb4')](_0x1204a6);_0x575dbb[_0x8b58('0x29')]+=_0x1204a6[_0x8b58('0xb5')];_0x575dbb[_0x8b58('0x28')]+=_0x1204a6[_0x8b58('0xb5')];logger[_0x8b58('0x54')](_0x8b58('0xb6'),_0x1204a6['uniqueid'],_0x8b58('0xa9'),_0x575dbb[_0x8b58('0x4e')],_0x8b58('0xaa'),_0x575dbb[_0x8b58('0x27')]);delete this[_0x8b58('0x16')][_0x2a691d['linkedid']];break;case _0x8b58('0xb7'):_0x575dbb[_0x8b58('0x36')]+=0x1;_0x1204a6[_0x8b58('0xb8')]+=0x1;_0x1204a6[_0x8b58('0x99')]=ut[_0x8b58('0x9a')](_0x1204a6);ut[_0x8b58('0x87')](_0x1204a6,0x5,_0x8b58('0xb9'));ami[_0x8b58('0x22')]('custom:agentbusy',ut[_0x8b58('0x9c')](_0x1204a6,_0x8b58('0xba')));rpcDb[_0x8b58('0x8c')](_0x1204a6,_0x8b58('0xbb'));if(ut[_0x8b58('0x9a')](_0x1204a6)>=_0x575dbb[_0x8b58('0xbc')]){_0x35fa9a=ut[_0x8b58('0x9e')](_0x1204a6,0xf,_0x8b58('0x9f'));rpcDb['createCustomerFinal'](_0x35fa9a,_0x8b58('0xbd'));}else{if(_0x1204a6[_0x8b58('0xb8')]>=_0x575dbb['dialBusyMaxRetry']){rpcDb[_0x8b58('0xa0')](_0x1204a6,_0x8b58('0xbb'));}else{rpcDb[_0x8b58('0xa3')](ut[_0x8b58('0xa4')](_0x1204a6,_0x8b58('0xb8'),_0x575dbb[_0x8b58('0xbe')]),_0x1204a6['unlockAgent'],_0x1204a6[_0x8b58('0xbf')]);}}break;case _0x8b58('0xc0'):_0x575dbb[_0x8b58('0xc1')]+=0x1;_0x1204a6[_0x8b58('0xc2')]+=0x1;_0x1204a6[_0x8b58('0x99')]=ut[_0x8b58('0x9a')](_0x1204a6);ut[_0x8b58('0x87')](_0x1204a6,0x3,'NoAnswer');ami[_0x8b58('0x22')](_0x8b58('0xc3'),ut['buildObj'](_0x1204a6,'noanswer'));rpcDb['createCustomerHistory'](_0x1204a6,'[callProgressDetectingCustomer][logNoAnswer]');if(ut[_0x8b58('0x9a')](_0x1204a6)>=_0x575dbb[_0x8b58('0xbc')]){_0x35fa9a=ut[_0x8b58('0x9e')](_0x1204a6,0xf,_0x8b58('0x9f'));rpcDb['createCustomerFinal'](_0x35fa9a,_0x8b58('0xc4'));}else{if(_0x1204a6['countnoanswerretry']>=_0x575dbb[_0x8b58('0xc5')]){rpcDb[_0x8b58('0xa0')](_0x1204a6,'[callProgressDetectingCustomer][logNoAnswer]');}else{rpcDb[_0x8b58('0xa3')](ut['scheduledAt'](_0x1204a6,'countnoanswerretry',_0x575dbb[_0x8b58('0xc6')]),_0x1204a6[_0x8b58('0xc7')],_0x1204a6[_0x8b58('0xbf')]);}}break;case _0x8b58('0xc8'):_0x575dbb[_0x8b58('0x37')]+=0x1;_0x1204a6[_0x8b58('0xc9')]+=0x1;_0x1204a6[_0x8b58('0x99')]=ut[_0x8b58('0x9a')](_0x1204a6);ut[_0x8b58('0x87')](_0x1204a6,0x8,_0x8b58('0xca'));ami[_0x8b58('0x22')](_0x8b58('0xcb'),ut[_0x8b58('0x9c')](_0x1204a6,_0x8b58('0xcc')));rpcDb[_0x8b58('0x8c')](_0x1204a6,_0x8b58('0xcd'));if(ut['totalGlobal'](_0x1204a6)>=_0x575dbb[_0x8b58('0xbc')]){_0x35fa9a=ut[_0x8b58('0x9e')](_0x1204a6,0xf,_0x8b58('0x9f'));rpcDb[_0x8b58('0xa0')](_0x35fa9a,'[callProgressDetectingCustomer][logCongestionGlobal]');}else{if(_0x1204a6['countcongestionretry']>=_0x575dbb[_0x8b58('0xce')]){rpcDb[_0x8b58('0xa0')](_0x1204a6,_0x8b58('0xcd'));}else{rpcDb[_0x8b58('0xa3')](ut[_0x8b58('0xa4')](_0x1204a6,'countcongestionretry',_0x575dbb[_0x8b58('0xbe')]),_0x1204a6['unlockAgent'],_0x1204a6[_0x8b58('0xbf')]);}}break;case _0x8b58('0xcf'):_0x575dbb[_0x8b58('0x3e')]+=0x1;_0x1204a6[_0x8b58('0xd0')]+=0x1;_0x1204a6[_0x8b58('0x99')]=ut[_0x8b58('0x9a')](_0x1204a6);ut[_0x8b58('0x87')](_0x1204a6,0x14,_0x8b58('0xd1'));ami[_0x8b58('0x22')](_0x8b58('0xd2'),ut['buildObj'](_0x1204a6,'agentreject'));rpcDb[_0x8b58('0x8c')](_0x1204a6,_0x8b58('0xd3'));if(ut[_0x8b58('0x9a')](_0x1204a6)>=_0x575dbb[_0x8b58('0xbc')]){_0x35fa9a=ut[_0x8b58('0x9e')](_0x1204a6,0x14,_0x8b58('0xd1'));rpcDb[_0x8b58('0xa0')](_0x35fa9a,_0x8b58('0xd4'));}else{if(_0x1204a6[_0x8b58('0xd0')]>=_0x575dbb[_0x8b58('0xd5')]){rpcDb[_0x8b58('0xa0')](_0x1204a6,'[callProgressDetectingCustomer][logAgentReject]');}else{rpcDb[_0x8b58('0xa3')](ut[_0x8b58('0xa4')](_0x1204a6,_0x8b58('0xd0'),_0x575dbb[_0x8b58('0xd6')]),_0x1204a6[_0x8b58('0xc7')],_0x1204a6['activeContact']);}}break;case _0x8b58('0xd7'):_0x575dbb[_0x8b58('0xd8')]+=0x1;_0x1204a6[_0x8b58('0xd9')]+=0x1;_0x1204a6[_0x8b58('0x99')]=ut[_0x8b58('0x9a')](_0x1204a6);ut[_0x8b58('0x87')](_0x1204a6,0xb,_0x8b58('0xda'));rpcDb['createCustomerHistory'](_0x1204a6,_0x8b58('0xdb'));if(ut[_0x8b58('0x9a')](_0x1204a6)>=_0x575dbb[_0x8b58('0xbc')]){_0x35fa9a=ut['cloneAction'](_0x1204a6,0xf,_0x8b58('0x9f'));rpcDb[_0x8b58('0xa0')](_0x35fa9a,_0x8b58('0xdb'));}else{if(_0x1204a6['countabandonedetry']>=_0x575dbb['dialAbandonedMaxRety']){rpcDb['createCustomerFinal'](_0x1204a6,_0x8b58('0xdb'));}else{rpcDb[_0x8b58('0xa3')](ut[_0x8b58('0xa4')](_0x1204a6,'countabandonedretry',_0x575dbb[_0x8b58('0xdc')]),_0x1204a6[_0x8b58('0xc7')],_0x1204a6[_0x8b58('0xbf')]);}}break;default:if(_0x1204a6['dialAnswer']){ut[_0x8b58('0x74')](_0x575dbb,_0x8b58('0xdd'));ut[_0x8b58('0x77')]('[Dialer][decrementTalkink][no\x20Hangup][Preview]'+_0x575dbb[_0x8b58('0x4e')],_0x2a691d);}_0x575dbb[_0x8b58('0xde')]+=0x1;_0x1204a6[_0x8b58('0x99')]=ut[_0x8b58('0x9a')](_0x1204a6);ut['logCustomer'](_0x1204a6,0xc,_0x2a691d['cause-txt']||_0x2a691d[_0x8b58('0xdf')]);rpcDb[_0x8b58('0x8c')](_0x1204a6,_0x8b58('0xe0'));if(ut['totalGlobal'](_0x1204a6)>=_0x575dbb[_0x8b58('0xbc')]){_0x35fa9a=ut[_0x8b58('0x9e')](_0x1204a6,0xf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