Built motion from commit ab870f9e.|2.5.44
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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er][machine]','[default]','[Dialer][decrementTalkink][no\x20Hangup][Preview]','[callProgressDetectingCustomer][logUnknown]','[callProgressDetectingCustomer][logUnknownGlobal]','destlinkedid','isUndefined','object','reason','logAgent','[callProgressDetectingAgent][logNoSuch]','createAgentHistory','[callProgressDetectingAgent][logBusy]','AnswerAGI','[callProgressDetectingAgent][logAnswerAGI]','[callProgressDetectingAgent][logCongestion]','[callProgressDetectingAgent]','[originated][decrement][callProgressDetectingAgent]','checkInBlack','phone','Contact\x20is\x20undefined','Queue','lookAgent','execCall','Queue:\x20','\x20IdHopper:\x20','custom:agentcalled','called','logger','[Preview][execCall][failure]','Call\x20failed','logBlacklist','[Blacklist][error]','SIP/%s','reachable','execRun','unlock','unlockContact','getContactPreview','recallme','isValid','checkIsBlackList','[Preview][checkIsBlackList]','Call\x20unsuccessful','isEmpty','Empty\x20Contact','[Preview][validateContact][Empty\x20Campaign]','[Preview][validateContact][Trunk\x20not\x20work]','campaign\x20Name:\x20','\x20Trunk\x20is\x20not\x20active','\x20Trunk\x20Backup\x20is\x20not\x20active','Trunk\x20not\x20work','[Preview][validateContact][Campaign\x20Active]','\x20Not\x20Active','Is\x20Valid','SIP/%s/%s%s','dialPrefix','dialCutDigit','Contact','substring','trim','getCallerId','callerid','dialRandomLastDigitCallerIdNumber','getCallerIdRandom','originatecalleridname','extractCalleridName','originatecalleridnum','extractCalleridNumber','addVariables','merge','toLowerVariables','starttime','Action','[originated][increment]','OriginateError'];(function(_0x9a5d88,_0x4bf833){var _0x425b6a=function(_0x764563){while(--_0x764563){_0x9a5d88['push'](_0x9a5d88['shift']());}};_0x425b6a(++_0x4bf833);}(_0x5178,0x171));var _0x8517=function(_0x1facfa,_0x1acf7d){_0x1facfa=_0x1facfa-0x0;var _0x9ec701=_0x5178[_0x1facfa];return _0x9ec701;};'use strict';var util=require('util');var _=require(_0x8517('0x0'));var BPromise=require(_0x8517('0x1'));var uuid=require(_0x8517('0x2'));var moment=require(_0x8517('0x3'));var md5=require(_0x8517('0x4'));var Redis=require('ioredis');var config=require('../../../config/environment');var logger=require(_0x8517('0x5'))(_0x8517('0x6'));var loggerAction=require('../../../config/logger')(_0x8517('0x7'));var ami=require('../ami');var rpcDb=require(_0x8517('0x8'));var Action=require(_0x8517('0x9'));var ut=require(_0x8517('0xa'));config[_0x8517('0xb')]=_[_0x8517('0xc')](config['redis'],{'host':_0x8517('0xd'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var Sequence=function(){};Sequence[_0x8517('0xe')][_0x8517('0xf')]=function(_0x4dac4d){this[_0x8517('0x10')]=this[_0x8517('0x10')]?this[_0x8517('0x10')][_0x8517('0x11')](_0x4dac4d):_0x4dac4d();};function Preview(_0x1b4fc2){this[_0x8517('0x12')]=new Sequence();this[_0x8517('0x13')]=_0x1b4fc2[_0x8517('0x14')];this['trunks']=_0x1b4fc2[_0x8517('0x15')];this[_0x8517('0x16')]={};this[_0x8517('0x17')]=_0x1b4fc2[_0x8517('0x17')];this[_0x8517('0x18')]=0x0;ami['on']('originateresponse',this[_0x8517('0x19')][_0x8517('0x1a')](this));ami['on'](_0x8517('0x1b'),this[_0x8517('0x1c')][_0x8517('0x1a')](this));ami['on'](_0x8517('0x1d'),this[_0x8517('0x1e')][_0x8517('0x1a')](this));ami['on'](_0x8517('0x1f'),this[_0x8517('0x20')][_0x8517('0x1a')](this));ami['on'](_0x8517('0x21'),this['syncNewExten'][_0x8517('0x1a')](this));ami['on'](_0x8517('0x22'),this[_0x8517('0x23')][_0x8517('0x1a')](this));ami['on'](_0x8517('0x24'),this[_0x8517('0x25')][_0x8517('0x1a')](this));ami['on']('blindtransfer',this[_0x8517('0x26')]['bind'](this));this['loopCampaigns'](this[_0x8517('0x13')]);}function emit(_0x157bea,_0xf35d95,_0x180d8d){io['to'](_0x157bea)[_0x8517('0x27')](_0xf35d95,_0x180d8d);}function emitCampaignPreview(_0xdfde16){if(_0xdfde16['type']==='outbound'){var _0x2dd1df={'id':_0xdfde16['id'],'name':_0xdfde16[_0x8517('0x28')],'strategy':_0xdfde16[_0x8517('0x29')],'answered':_0xdfde16[_0x8517('0x2a')],'available':_0xdfde16[_0x8517('0x2b')],'loggedIn':_0xdfde16[_0x8517('0x2c')],'pTalking':_0xdfde16['pTalking'],'sumBillable':_0xdfde16[_0x8517('0x2d')],'sumDuration':_0xdfde16[_0x8517('0x2e')],'sumHoldTime':_0xdfde16['sumHoldTime']||0x0,'talking':_0xdfde16[_0x8517('0x2f')],'total':_0xdfde16[_0x8517('0x30')],'type':_0xdfde16[_0x8517('0x31')],'unmanaged':_0xdfde16['unmanaged'],'abandoned':_0xdfde16[_0x8517('0x32')],'waiting':_0xdfde16['waiting'],'loggedInDb':_0xdfde16[_0x8517('0x33')],'dialActive':_0xdfde16[_0x8517('0x34')],'dialMethod':_0xdfde16[_0x8517('0x35')],'dialOriginateCallerIdName':_0xdfde16[_0x8517('0x36')],'dialOriginateCallerIdNumber':_0xdfde16[_0x8517('0x37')],'dialOriginateTimeout':_0xdfde16[_0x8517('0x38')],'dialPrefix':_0xdfde16['dialPrefix'],'outboundAnswerAgiCallsDay':_0xdfde16[_0x8517('0x39')],'outboundAnswerCallsDay':_0xdfde16['outboundAnswerCallsDay'],'outboundBlacklistCallsDay':_0xdfde16[_0x8517('0x3a')],'outboundBusyCallsDay':_0xdfde16[_0x8517('0x3b')],'outboundCongestionCallsDay':_0xdfde16[_0x8517('0x3c')],'outboundDropCallsDayACS':_0xdfde16[_0x8517('0x3d')],'outboundDropCallsDayCallersExit':_0xdfde16[_0x8517('0x3e')],'outboundDropCallsDayTimeout':_0xdfde16[_0x8517('0x3f')],'outboundNoAnswerCallsDay':_0xdfde16['outboundNoAnswerCallsDay'],'outboundNoSuchCallsDay':_0xdfde16[_0x8517('0x40')],'outboundOriginateFailureCallsDay':_0xdfde16['outboundOriginateFailureCallsDay'],'outboundReCallsDay':_0xdfde16[_0x8517('0x41')],'outboundRejectCallsDay':_0xdfde16[_0x8517('0x42')],'outboundUnknownCallsDay':_0xdfde16[_0x8517('0x43')],'outboundAbandonedCallsDay':_0xdfde16[_0x8517('0x44')],'predictiveIntervalAnsweredCalls':_0xdfde16[_0x8517('0x45')],'predictiveIntervalAvgHoldtime':_0xdfde16[_0x8517('0x46')],'predictiveIntervalAvgTalktime':_0xdfde16[_0x8517('0x47')],'predictiveIntervalDroppedCallsCallersExit':_0xdfde16[_0x8517('0x48')],'predictiveIntervalDroppedCallsTimeout':_0xdfde16[_0x8517('0x49')],'predictiveIntervalErlangCalls':_0xdfde16['predictiveIntervalErlangCalls'],'predictiveIntervalErlangCallsDroppedCalls':_0xdfde16[_0x8517('0x4a')],'predictiveIntervalHitRate':_0xdfde16[_0x8517('0x4b')],'predictiveIntervalMultiplicativeFactor':_0xdfde16[_0x8517('0x4c')],'predictiveIntervalPauses':_0xdfde16['predictiveIntervalPauses'],'predictiveIntervalAvailable':_0xdfde16['predictiveIntervalAvailable'],'predictiveIntervalTotalCalls':_0xdfde16['predictiveIntervalTotalCalls'],'message':_0xdfde16[_0x8517('0x4d')],'originated':_0xdfde16[_0x8517('0x4e')],'erlangCalls':_0xdfde16[_0x8517('0x4f')],'erlangCallToSecond':_0xdfde16[_0x8517('0x50')],'erlangAbandonmentRate':_0xdfde16[_0x8517('0x51')],'erlangBusyFactor':_0xdfde16[_0x8517('0x52')],'startPredictive':_0xdfde16['startPredictive'],'startProgressive':_0xdfde16[_0x8517('0x53')]};if(_0xdfde16[_0x8517('0x54')]){_0x2dd1df[_0x8517('0x54')]={'id':_0xdfde16['Trunk']['id'],'name':_0xdfde16[_0x8517('0x54')]['name'],'active':_0xdfde16[_0x8517('0x54')][_0x8517('0x55')],'callerid':_0xdfde16['Trunk']['callerid']};}if(_0xdfde16[_0x8517('0x56')]){_0x2dd1df[_0x8517('0x56')]={'id':_0xdfde16[_0x8517('0x56')]['id'],'name':_0xdfde16[_0x8517('0x56')]['name']};}var _0x5b1d34=md5(JSON[_0x8517('0x57')](_0x2dd1df));if(_0xdfde16[_0x8517('0x4')]!==_0x5b1d34){_0xdfde16[_0x8517('0x4')]=_0x5b1d34;emit(util['format'](_0x8517('0x58'),_0x2dd1df[_0x8517('0x28')]),'voice_queue:save',_0x2dd1df);}}}function emitVoiceQueueChannelRemove(_0x209235){logger[_0x8517('0x59')](_0x8517('0x5a'),JSON[_0x8517('0x57')](_0x209235));emit(util['format'](_0x8517('0x58'),_0x209235[_0x8517('0x28')]),_0x8517('0x5b'),_0x209235);io[_0x8517('0x27')](_0x8517('0x5c'),_0x209235);}function notSendMessagesQueue(_0x22592a){if(_0x22592a[_0x8517('0x5d')]){if(_0x22592a[_0x8517('0x4e')]===0x0&&_0x22592a[_0x8517('0x5e')]===0x0){_0x22592a[_0x8517('0x5d')]=![];_0x22592a[_0x8517('0x2b')]=0x0;_0x22592a[_0x8517('0x5f')]=0x0;_0x22592a[_0x8517('0x4d')]='NOT_ACTIVE';ut['logger'](_0x8517('0x60'),_0x22592a[_0x8517('0x28')]+_0x8517('0x61'));}else{_0x22592a[_0x8517('0x4d')]=_0x8517('0x62');ut['logger'](_0x8517('0x60'),_0x22592a[_0x8517('0x28')]+'\x20is\x20disactive');}emitCampaignPreview(_0x22592a);}}Preview[_0x8517('0xe')][_0x8517('0x63')]=function(){var _0x32fba6=this;setInterval(function(){_0x32fba6[_0x8517('0x64')]();},0x7cf);};Preview['prototype'][_0x8517('0x64')]=function(){var _0x24034f=this['campaignsPreview'];this[_0x8517('0x18')]+=0x1;for(var _0x275960 in _0x24034f){if(_0x24034f[_0x8517('0x65')](_0x275960)&&(_0x24034f[_0x275960]['dialMethod']===_0x8517('0x6')||_0x24034f[_0x275960][_0x8517('0x35')]===_0x8517('0x66'))&&_0x24034f[_0x275960][_0x8517('0x31')]===_0x8517('0x67')){if(this[_0x8517('0x18')]>0x7){this[_0x8517('0x18')]=0x0;this['clearZombieChannels']();}}if(_0x24034f[_0x8517('0x65')](_0x275960)&&_0x24034f[_0x275960][_0x8517('0x35')]==='preview'&&_0x24034f[_0x275960][_0x8517('0x31')]===_0x8517('0x67')){if(_0x24034f[_0x275960][_0x8517('0x34')]){this[_0x8517('0x68')](_0x24034f[_0x275960]);if(_0x24034f[_0x275960][_0x8517('0x69')])this[_0x8517('0x6a')](_0x24034f[_0x275960]);}else{notSendMessagesQueue(_0x24034f[_0x275960]);}}}};Preview['prototype'][_0x8517('0x6b')]=function(_0x10c07a){var _0x3a9778=this;this['sequence'][_0x8517('0xf')](function(){if(!_[_0x8517('0x6c')](_0x3a9778['actions'][_0x10c07a])){loggerAction[_0x8517('0x59')](_0x8517('0x6d'),_0x10c07a,'Queue',_0x3a9778['actions'][_0x10c07a]['queue'],_0x8517('0x6e'),JSON[_0x8517('0x57')](_0x3a9778['campaignsPreview'][_0x3a9778[_0x8517('0x16')][_0x10c07a]['queue']]['originated']),_0x8517('0x6f'),JSON[_0x8517('0x57')](_0x3a9778[_0x8517('0x13')][_0x3a9778[_0x8517('0x16')][_0x10c07a]['queue']][_0x8517('0x5e')]),JSON[_0x8517('0x57')](_0x3a9778[_0x8517('0x16')][_0x10c07a]['dialAnswer']),JSON[_0x8517('0x57')](_[_0x8517('0x70')](_0x3a9778[_0x8517('0x16')][_0x10c07a],[_0x8517('0x71'),_0x8517('0x72'),_0x8517('0x73'),_0x8517('0x74')])));return ami['Action']({'action':_0x8517('0x75'),'channel':_0x3a9778['actions'][_0x10c07a]['channel']})[_0x8517('0x76')](function(_0x776ee2){if(_0x776ee2[_0x8517('0x4d')]===_0x8517('0x77')){setTimeout(function(){if(_0x3a9778['actions'][_0x10c07a]){ut[_0x8517('0x78')](_0x3a9778[_0x8517('0x13')][_0x3a9778['actions'][_0x10c07a]['queue']],_0x8517('0x79'));if(_0x3a9778[_0x8517('0x16')][_0x10c07a][_0x8517('0x7a')]===!![]){ut['decrementTalkink'](_0x3a9778[_0x8517('0x13')][_0x3a9778['actions'][_0x10c07a][_0x8517('0x7b')]],_0x8517('0x79'));ut[_0x8517('0x7c')](_0x8517('0x7d')+_0x10c07a,_0x3a9778[_0x8517('0x16')][_0x10c07a][_0x8517('0x7b')]);}ut[_0x8517('0x7c')](_0x8517('0x7e')+_0x10c07a,_0x3a9778[_0x8517('0x16')][_0x10c07a]['queue']);delete _0x3a9778['actions'][_0x10c07a];}},0x2328);}});}});};Preview[_0x8517('0xe')][_0x8517('0x7f')]=function(){var _0x260aa9=this;loggerAction['info'](_0x8517('0x80'),_[_0x8517('0x81')](this[_0x8517('0x16')]));for(var _0x4cc9e2 in this['actions']){if(_0x260aa9[_0x8517('0x16')][_0x8517('0x65')](_0x4cc9e2)){_0x260aa9[_0x8517('0x6b')](_0x4cc9e2);}}};Preview[_0x8517('0xe')][_0x8517('0x6a')]=function(_0x3be6db){var _0x3d8773=this;rpcDb[_0x8517('0x82')](_0x3be6db['id'],ut[_0x8517('0x83')](this[_0x8517('0x17')]))[_0x8517('0x84')](function(_0x3c5462){if(!_[_0x8517('0x6c')](_0x3c5462)){for(var _0x20dc60=0x0;_0x20dc60<_0x3c5462[_0x8517('0x85')];_0x20dc60+=0x1){if(ut[_0x8517('0x86')](_0x3c5462[_0x20dc60]['scheduledat'])<_0x3be6db[_0x8517('0x87')]*0x3c){if(_0x3c5462[_0x20dc60][_0x8517('0x88')]&&!_0x3c5462[_0x20dc60][_0x8517('0x88')][_0x8517('0x89')]){_0x3d8773[_0x8517('0x8a')](_0x3c5462[_0x20dc60]['id'])[_0x8517('0x84')](ut[_0x8517('0x8b')]('[RecallMe]'))[_0x8517('0x76')](ut[_0x8517('0x8b')](_0x8517('0x8c')));}else{rpcDb[_0x8517('0x8d')](_0x3c5462[_0x20dc60]['id']);}}else{var _0x4240d0=new Action(_0x3c5462[_0x20dc60],_0x3be6db);_0x4240d0['starttime']=moment()[_0x8517('0x8e')]('YYYY-MM-DD\x20HH:mm:ss');_0x3be6db[_0x8517('0x41')]+=0x1;ut[_0x8517('0x8f')](_0x4240d0,0x17,_0x8517('0x90'));if(_0x3be6db[_0x8517('0x91')]){rpcDb[_0x8517('0x92')](ut['createBody'](_0x3c5462[_0x20dc60]));rpcDb[_0x8517('0x93')](_0x4240d0,_0x8517('0x94'));}else{ut[_0x8517('0x8f')](_0x4240d0,0x16,_0x8517('0x95'));rpcDb['createCustomerHistory'](_0x4240d0,'[HistoryRecallClose]');rpcDb[_0x8517('0x96')](_0x4240d0,'[HistoryRecallClose]');}}}}})[_0x8517('0x76')](ut[_0x8517('0x8b')]('[getContactRecallMe]'));};Preview[_0x8517('0xe')][_0x8517('0x68')]=function(_0x4a483d){_0x4a483d[_0x8517('0x5d')]=!![];if(ut[_0x8517('0x97')](_0x4a483d[_0x8517('0x2c')])){_0x4a483d[_0x8517('0x4d')]=_0x8517('0x98');}else if(!ut[_0x8517('0x99')](_0x4a483d[_0x8517('0x34')])){_0x4a483d[_0x8517('0x4d')]='NOT_ACTIVE';}else if(!this[_0x8517('0x9a')](_0x4a483d[_0x8517('0x54')])){if(!this[_0x8517('0x9a')](_0x4a483d[_0x8517('0x9b')])){_0x4a483d['message']=_0x8517('0x9c');}else{_0x4a483d['message']=_0x8517('0x9d');}}else{_0x4a483d[_0x8517('0x4d')]=_0x8517('0x9d');}emitCampaignPreview(_0x4a483d);};Preview[_0x8517('0xe')]['callProgressDetectingCustomer']=function(_0x56d267,_0x23be4d,_0x1f1984){var _0x462c1c=this;var _0x548fa1=this['actions'][_0x23be4d];var _0x11a801=this[_0x8517('0x13')][_0x548fa1[_0x8517('0x7b')]];var _0x197a30;if(_0x11a801){switch(_0x1f1984){case'1':_0x11a801[_0x8517('0x40')]+=0x1;_0x548fa1[_0x8517('0x9e')]+=0x1;_0x548fa1[_0x8517('0x9f')]=ut[_0x8517('0xa0')](_0x548fa1);ut[_0x8517('0x8f')](_0x548fa1,0x0,_0x8517('0xa1'));ami['emit'](_0x8517('0xa2'),ut[_0x8517('0xa3')](_0x548fa1,_0x8517('0xa4')));rpcDb['createCustomerHistory'](_0x548fa1,_0x8517('0xa5'));if(ut['totalGlobal'](_0x548fa1)>=_0x11a801[_0x8517('0xa6')]){_0x197a30=ut[_0x8517('0xa7')](_0x548fa1,0xf,'Global');rpcDb[_0x8517('0x96')](_0x197a30,_0x8517('0xa8'));}else{if(_0x548fa1[_0x8517('0x9e')]>=_0x11a801[_0x8517('0xa9')]){rpcDb[_0x8517('0x96')](_0x548fa1,_0x8517('0xa8'));}else{rpcDb['rescheduleContact'](ut[_0x8517('0xaa')](_0x548fa1,'countnosuchnumberretry',_0x11a801[_0x8517('0xab')]),_0x548fa1[_0x8517('0xac')],_0x548fa1[_0x8517('0xad')]);}}delete this[_0x8517('0x16')][_0x56d267['linkedid']];break;case _0x8517('0xae'):var _0x670690=moment()[_0x8517('0x8e')]('YYYY-MM-DD\x20HH:mm:ss');_0x548fa1[_0x8517('0xaf')]=_0x670690;_0x548fa1[_0x8517('0xb0')]=_0x670690;_0x548fa1[_0x8517('0x7a')]=!![];_0x11a801[_0x8517('0x5e')]+=0x1;logger[_0x8517('0x59')](_0x8517('0xb1'),_0x548fa1[_0x8517('0xb2')],'\x20Queue',_0x11a801[_0x8517('0x28')],'pTalking:\x20',_0x11a801['pTalking']);ami[_0x8517('0x27')](_0x8517('0xb3'),ut[_0x8517('0xa3')](_0x548fa1,'connect',this[_0x8517('0x13')][_0x548fa1[_0x8517('0x7b')]]));if(_0x11a801['acw']){ami[_0x8517('0x27')]('custom:agentConnectPreview',ut['buildAcw'](_0x548fa1));}break;case'16':ami[_0x8517('0x27')](_0x8517('0xb4'),ut[_0x8517('0xa3')](_0x548fa1,_0x8517('0xb5'),this[_0x8517('0x13')][_0x548fa1['queue']]));emitVoiceQueueChannelRemove(ut[_0x8517('0xa3')](_0x548fa1,_0x8517('0xb5')));_0x11a801['outboundAnswerCallsDay']+=0x1;_0x11a801['total']+=0x1;_0x11a801[_0x8517('0x2a')]+=0x1;ut[_0x8517('0xb6')](_0x11a801,_0x8517('0xb7'));_0x548fa1[_0x8517('0x9f')]=ut[_0x8517('0xa0')](_0x548fa1);ut[_0x8517('0x8f')](_0x548fa1,0x4,'Answer');rpcDb['createCustomerHistory'](_0x548fa1,_0x8517('0xb8'));rpcDb[_0x8517('0x96')](_0x548fa1,'[callProgressDetectingCustomer][logAnswerGlobal]');rpcDb[_0x8517('0xb9')](_0x548fa1);_0x11a801[_0x8517('0x2e')]+=_0x548fa1['talktime'];_0x11a801[_0x8517('0x2d')]+=_0x548fa1[_0x8517('0xba')];logger[_0x8517('0x59')]('[syncHangup][talking][decrement]',_0x548fa1['uniqueid'],_0x8517('0xbb'),_0x11a801[_0x8517('0x28')],_0x8517('0x6f'),_0x11a801[_0x8517('0x5e')]);delete this[_0x8517('0x16')][_0x56d267['linkedid']];break;case _0x8517('0xbc'):_0x11a801[_0x8517('0x3b')]+=0x1;_0x548fa1['countbusyretry']+=0x1;_0x548fa1[_0x8517('0x9f')]=ut[_0x8517('0xa0')](_0x548fa1);ut[_0x8517('0x8f')](_0x548fa1,0x5,_0x8517('0xbd'));ami[_0x8517('0x27')](_0x8517('0xbe'),ut[_0x8517('0xa3')](_0x548fa1,_0x8517('0xbf')));rpcDb[_0x8517('0x93')](_0x548fa1,_0x8517('0xc0'));if(ut[_0x8517('0xa0')](_0x548fa1)>=_0x11a801[_0x8517('0xa6')]){_0x197a30=ut[_0x8517('0xa7')](_0x548fa1,0xf,_0x8517('0xc1'));rpcDb[_0x8517('0x96')](_0x197a30,_0x8517('0xc2'));}else{if(_0x548fa1[_0x8517('0xc3')]>=_0x11a801[_0x8517('0xc4')]){rpcDb[_0x8517('0x96')](_0x548fa1,'[callProgressDetectingCustomer][logBusy]');}else{rpcDb[_0x8517('0xc5')](ut[_0x8517('0xaa')](_0x548fa1,_0x8517('0xc3'),_0x11a801[_0x8517('0xc6')]),_0x548fa1[_0x8517('0xac')],_0x548fa1[_0x8517('0xad')]);}}break;case _0x8517('0xc7'):_0x11a801['outboundNoAnswerCallsDay']+=0x1;_0x548fa1[_0x8517('0xc8')]+=0x1;_0x548fa1[_0x8517('0x9f')]=ut[_0x8517('0xa0')](_0x548fa1);ut[_0x8517('0x8f')](_0x548fa1,0x3,_0x8517('0xc9'));ami[_0x8517('0x27')]('custom:agentnoanswer',ut[_0x8517('0xa3')](_0x548fa1,_0x8517('0xca')));rpcDb[_0x8517('0x93')](_0x548fa1,_0x8517('0xcb'));if(ut[_0x8517('0xa0')](_0x548fa1)>=_0x11a801['dialGlobalMaxRetry']){_0x197a30=ut[_0x8517('0xa7')](_0x548fa1,0xf,_0x8517('0xc1'));rpcDb[_0x8517('0x96')](_0x197a30,_0x8517('0xcc'));}else{if(_0x548fa1['countnoanswerretry']>=_0x11a801[_0x8517('0xcd')]){rpcDb['createCustomerFinal'](_0x548fa1,_0x8517('0xcb'));}else{rpcDb[_0x8517('0xc5')](ut[_0x8517('0xaa')](_0x548fa1,_0x8517('0xc8'),_0x11a801[_0x8517('0xce')]),_0x548fa1[_0x8517('0xac')],_0x548fa1[_0x8517('0xad')]);}}break;case _0x8517('0xcf'):_0x11a801[_0x8517('0x3c')]+=0x1;_0x548fa1['countcongestionretry']+=0x1;_0x548fa1[_0x8517('0x9f')]=ut[_0x8517('0xa0')](_0x548fa1);ut[_0x8517('0x8f')](_0x548fa1,0x8,_0x8517('0xd0'));ami['emit'](_0x8517('0xd1'),ut[_0x8517('0xa3')](_0x548fa1,_0x8517('0xd2')));rpcDb[_0x8517('0x93')](_0x548fa1,_0x8517('0xd3'));if(ut[_0x8517('0xa0')](_0x548fa1)>=_0x11a801[_0x8517('0xa6')]){_0x197a30=ut[_0x8517('0xa7')](_0x548fa1,0xf,_0x8517('0xc1'));rpcDb[_0x8517('0x96')](_0x197a30,_0x8517('0xd4'));}else{if(_0x548fa1[_0x8517('0xd5')]>=_0x11a801['dialCongestionMaxRetry']){rpcDb[_0x8517('0x96')](_0x548fa1,_0x8517('0xd3'));}else{rpcDb['rescheduleContact'](ut[_0x8517('0xaa')](_0x548fa1,_0x8517('0xd5'),_0x11a801['dialBusyRetryFrequency']),_0x548fa1['unlockAgent'],_0x548fa1['activeContact']);}}break;case _0x8517('0xd6'):_0x11a801['outboundRejectCallsDay']+=0x1;_0x548fa1[_0x8517('0xd7')]+=0x1;_0x548fa1['countglobal']=ut[_0x8517('0xa0')](_0x548fa1);ut['logCustomer'](_0x548fa1,0x14,_0x8517('0xd8'));ami['emit'](_0x8517('0xd9'),ut[_0x8517('0xa3')](_0x548fa1,'agentreject'));rpcDb[_0x8517('0x93')](_0x548fa1,_0x8517('0xda'));if(ut[_0x8517('0xa0')](_0x548fa1)>=_0x11a801[_0x8517('0xa6')]){_0x197a30=ut[_0x8517('0xa7')](_0x548fa1,0x14,'AgentReject');rpcDb['createCustomerFinal'](_0x197a30,'[callProgressDetectingCustomer][logAgentReject]');}else{if(_0x548fa1[_0x8517('0xd7')]>=_0x11a801[_0x8517('0xdb')]){rpcDb[_0x8517('0x96')](_0x548fa1,_0x8517('0xdc'));}else{rpcDb['rescheduleContact'](ut['scheduledAt'](_0x548fa1,_0x8517('0xd7'),_0x11a801[_0x8517('0xdd')]),_0x548fa1['unlockAgent'],_0x548fa1[_0x8517('0xad')]);}}break;case _0x8517('0xde'):_0x11a801[_0x8517('0x44')]+=0x1;_0x548fa1[_0x8517('0xdf')]+=0x1;_0x548fa1['countglobal']=ut[_0x8517('0xa0')](_0x548fa1);ut[_0x8517('0x8f')](_0x548fa1,0xb,_0x8517('0xe0'));rpcDb[_0x8517('0x93')](_0x548fa1,_0x8517('0xe1'));if(ut[_0x8517('0xa0')](_0x548fa1)>=_0x11a801['dialGlobalMaxRetry']){_0x197a30=ut[_0x8517('0xa7')](_0x548fa1,0xf,_0x8517('0xc1'));rpcDb[_0x8517('0x96')](_0x197a30,_0x8517('0xe1'));}else{if(_0x548fa1[_0x8517('0xe2')]>=_0x11a801['dialAbandonedMaxRety']){rpcDb[_0x8517('0x96')](_0x548fa1,_0x8517('0xe1'));}else{rpcDb['rescheduleContact'](ut[_0x8517('0xaa')](_0x548fa1,_0x8517('0xdf'),_0x11a801[_0x8517('0xe3')]),_0x548fa1['unlockAgent'],_0x548fa1[_0x8517('0xad')]);}}break;case'18':_0x11a801['outboundUnknownCallsDay']+=0x1;_0x548fa1[_0x8517('0xe4')]+=0x1;_0x548fa1['countglobal']=ut['totalGlobal'](_0x548fa1);ut[_0x8517('0x8f')](_0x548fa1,0x12,_0x56d267[_0x8517('0xe5')]||_0x56d267[_0x8517('0xe6')]);ami[_0x8517('0x27')](_0x8517('0xe7'),ut['buildObj'](_0x548fa1,_0x8517('0xe8')));rpcDb[_0x8517('0x93')](_0x548fa1,_0x8517('0xe9'));if(ut[_0x8517('0xa0')](_0x548fa1)>=_0x11a801['dialGlobalMaxRetry']){_0x197a30=ut['cloneAction'](_0x548fa1,0xf,'Global');rpcDb[_0x8517('0x96')](_0x197a30,_0x8517('0xe9'));}else{rpcDb[_0x8517('0x96')](_0x548fa1,'[callProgressDetectingCustomer][hangupInAMD]');}delete this[_0x8517('0x16')][_0x56d267[_0x8517('0xea')]];break;case'19':_0x11a801['outboundUnknownCallsDay']+=0x1;_0x548fa1[_0x8517('0x9f')]=ut[_0x8517('0xa0')](_0x548fa1);ut['logCustomer'](_0x548fa1,0x13,_0x56d267['cause-txt']||_0x56d267[_0x8517('0xe6')]);ami['emit']('custom:amd',ut[_0x8517('0xa3')](_0x548fa1,_0x8517('0xe8')));rpcDb['createCustomerHistory'](_0x548fa1,'[callProgressDetectingCustomer][machine]');if(ut['totalGlobal'](_0x548fa1)>=_0x11a801['dialGlobalMaxRetry']){_0x197a30=ut['cloneAction'](_0x548fa1,0xf,_0x8517('0xc1'));rpcDb[_0x8517('0x96')](_0x197a30,_0x8517('0xeb'));}else{rpcDb[_0x8517('0x96')](_0x548fa1,_0x8517('0xeb'));}delete this['actions'][_0x56d267['linkedid']];break;default:if(_0x548fa1[_0x8517('0x7a')]){ut[_0x8517('0xb6')](_0x11a801,_0x8517('0xec'));ut[_0x8517('0x7c')](_0x8517('0xed')+_0x11a801[_0x8517('0x28')],_0x56d267);}_0x11a801[_0x8517('0x43')]+=0x1;_0x548fa1[_0x8517('0x9f')]=ut[_0x8517('0xa0')](_0x548fa1);ut[_0x8517('0x8f')](_0x548fa1,0xc,_0x56d267[_0x8517('0xe5')]||_0x56d267[_0x8517('0xe6')]);rpcDb[_0x8517('0x93')](_0x548fa1,_0x8517('0xee'));if(ut[_0x8517('0xa0')](_0x548fa1)>=_0x11a801[_0x8517('0xa6')]){_0x197a30=ut[_0x8517('0xa7')](_0x548fa1,0xf,_0x8517('0xc1'));rpcDb['createCustomerFinal'](_0x197a30,'[callProgressDetectingCustomer][logUnknownGlobal]');}else{rpcDb[_0x8517('0x96')](_0x548fa1,_0x8517('0xef'));}delete this[_0x8517('0x16')][_0x56d267['linkedid']];}if(!(_0x548fa1[_0x8517('0x7a')]&&_0x1f1984==='16')){ut[_0x8517('0x78')](_0x11a801,'[callProgressDetectingCustomer]');logger[_0x8517('0x59')]('[originated][decrement][callProgressDetectingCustomer]',_0x548fa1['uniqueid'],_0x8517('0xbb'),_0x11a801['name'],'originated:\x20',_0x11a801['originated']);}if(_0x1f1984!==_0x8517('0xae')){delete this[_0x8517('0x16')][_0x56d267[_0x8517('0xea')]];delete this[_0x8517('0x16')][_0x56d267[_0x8517('0xf0')]];}}};Preview['prototype']['callProgressDetectingAgent']=function(_0x547651,_0x25c45d,_0x2e8859){if(_[_0x8517('0xf1')](_0x25c45d)&&_0x8517('0xf2')!==typeof _0x25c45d){return;}if(_['isUndefined'](_0x2e8859)&&_0x8517('0xf2')!==typeof _0x2e8859){return;}switch(_0x2e8859[_0x8517('0xf3')]){case'0':ut[_0x8517('0xf4')](_0x547651,0x0,_0x8517('0xa1'));rpcDb['createAgentHistory'](_0x547651,_0x8517('0xf5'));break;case'3':ut[_0x8517('0xf4')](_0x547651,0x3,_0x8517('0xc9'));rpcDb['createAgentHistory'](_0x547651,'[callProgressDetectingAgent][logNoAnswer]');break;case'5':ut['logAgent'](_0x547651,0x5,_0x8517('0xbd'));rpcDb[_0x8517('0xf6')](_0x547651,_0x8517('0xf7'));break;case'8':ut['logAgent'](_0x547651,0x8,'Congestion');rpcDb['createAgentHistory'](_0x547651,'[callProgressDetectingAgent][logCongestion]');break;case'22':ut[_0x8517('0xf4')](_0x547651,0x16,_0x8517('0xf8'));rpcDb[_0x8517('0xf6')](_0x547651,_0x8517('0xf9'));break;default:ut[_0x8517('0xf4')](_0x547651,0xc,_0x2e8859[_0x8517('0xf3')]);rpcDb[_0x8517('0xf6')](_0x547651,_0x8517('0xfa'));}ut['updateOriginated'](_0x25c45d,_0x8517('0xfb'));logger[_0x8517('0x59')](_0x8517('0xfc'),_0x547651['uniqueid'],_0x8517('0xbb'),_0x25c45d[_0x8517('0x28')],'originated:\x20',_0x25c45d[_0x8517('0x4e')]);delete this[_0x8517('0x16')][_0x547651[_0x8517('0xb2')]];};Preview[_0x8517('0xe')][_0x8517('0xfd')]=function(_0x3784cc,_0x283f38,_0x2093e8,_0x3059a,_0x37b066){var _0x410651=this;return new BPromise(function(_0x194c1d,_0x41d647){if(_[_0x8517('0x6c')](_0x283f38)||_[_0x8517('0x6c')](_0x283f38['Contact'])||_[_0x8517('0x6c')](_0x283f38['Contact'][_0x8517('0xfe')])||_[_0x8517('0x6c')](_0x283f38[_0x8517('0x73')])){_0x41d647(ut[_0x8517('0x4d')](_0x8517('0xff'),_0x3059a,_0x37b066));return;}var _0xd8e716=uuid['v4']();var _0x4289e2=_0x410651[_0x8517('0x13')][_0x283f38[_0x8517('0x100')]['name']];var _0x5b591e=_0x2093e8?_0x410651['agents'][_0x2093e8]['id']:undefined;_0x410651[_0x8517('0x16')][_0xd8e716]=new Action(_0x283f38,_0x4289e2,_0xd8e716,_0x2093e8,_0x5b591e);var _0x16ebfb=_0x410651[_0x8517('0x16')][_0xd8e716];_0x16ebfb[_0x8517('0xac')]=_0x3059a;_0x16ebfb[_0x8517('0xad')]=_0x37b066;_0x16ebfb[_0x8517('0x101')]=_0x2093e8;if(_['isEmpty'](_0x3784cc)){_0x410651[_0x8517('0x102')](_0x16ebfb,_0x4289e2,_0x283f38,_0x2093e8)['then'](function(_0xbb4eaa){logger['info']('[Preview][execCall][success]',_0x8517('0x103')+_0x16ebfb[_0x8517('0x7b')]+_0x8517('0x104')+_0x16ebfb['idContact'],JSON[_0x8517('0x57')](_0xbb4eaa));ami['emit'](_0x8517('0x105'),ut['buildObj'](_0x16ebfb,_0x8517('0x106'),_0x410651[_0x8517('0x13')][_0x16ebfb['queue']]));_0x194c1d(ut['message']('Calling'));})[_0x8517('0x76')](function(_0x55348c){ut[_0x8517('0x107')](_0x8517('0x108'),_0x55348c);_0x41d647(ut[_0x8517('0x4d')](_0x8517('0x109'),_0x3059a,_0x37b066));});}else{_0x4289e2[_0x8517('0x3a')]+=0x1;ut[_0x8517('0x10a')](_0x16ebfb);rpcDb['createHistory'](_0x16ebfb,_0x8517('0x10b'));delete _0x410651[_0x8517('0x16')][_0xd8e716];_0x41d647(ut[_0x8517('0x4d')]('Contact\x20in\x20black\x20List',_0x3059a,_0x37b066));}});};Preview[_0x8517('0xe')][_0x8517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