6a9d4dbd028fa117ab175061f5b045834a5a2b98
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x34e8=['type','outbound','strategy','answered','loggedIn','pTalking','sumDuration','sumHoldTime','talking','unmanaged','loggedInDb','dialMethod','dialOriginateCallerIdName','dialOriginateCallerIdNumber','dialOriginateTimeout','dialPrefix','outboundAnswerAgiCallsDay','outboundDropCallsDayACS','outboundDropCallsDayCallersExit','outboundDropCallsDayTimeout','outboundNoSuchCallsDay','outboundOriginateFailureCallsDay','outboundReCallsDay','outboundRejectCallsDay','outboundUnknownCallsDay','outboundAbandonedCallsDay','predictiveIntervalAnsweredCalls','predictiveIntervalAvgHoldtime','predictiveIntervalAvgTalktime','predictiveIntervalDroppedCallsTimeout','predictiveIntervalErlangCallsDroppedCalls','predictiveIntervalHitRate','predictiveIntervalMultiplicativeFactor','predictiveIntervalPauses','predictiveIntervalAvailable','predictiveIntervalTotalCalls','message','originated','erlangCalls','erlangCallToSecond','erlangBusyFactor','startPredictive','startProgressive','Trunk','callerid','Interval','voice:queue:%s','name','info','[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event','stringify','format','voice_queue_channel:remove','sendMessageOneNotActive','available','paused','NOT_ACTIVE','[CampaignPreview]\x20Campaign\x20Queue:\x20','\x20is\x20not\x20active','IS_DISACTIVED','logger','syncCampaigns','hasOwnProperty','booked','clearZombieChannels','dialActive','setMessage','recallMe','clearZombieChannel','actions','[clearZombieChannels][talking]','Queue','queue','pTalking:\x20','dialAnswer','pick','contactId','UserId','VoiceQueueId','ListId','status','catch','No\x20such\x20channel','updateOriginated','[clearZombieChannel]','decrementTalkink','loggerError','[Dialer][checkChannel][pTalking][Preview]','[Dialer][checkChannel][Preview]','size','agentReadyId','then','length','getDiff','scheduledat','Agent','voicePause','logger2','[RecallMe]','disableContact','starttime','YYYY-MM-DD\x20HH:mm:ss','logCustomer','RecallInQueue','dialRecallInQueue','rescheduleContactInQueue','createBody','createCustomerHistory','[HistoryDialRecallInQueue][historyCatch]','RecallFailedTimeout','createCustomerFinal','[HistoryRecallClose]','IsNotLoggedIn','AGENTS_NOT_LOGGED','isActive','isTrunkReachable','TrunkBackup','ACTIVE','countnosuchnumberretry','countglobal','totalGlobal','emit','[callProgressDetectingCustomer][logNoSuch]','dialGlobalMaxRetry','cloneAction','[callProgressDetectingCustomer][logNoSuchGlobal]','rescheduleContact','scheduledAt','unlockAgent','linkedid','ANSWER','answertime','[syncHangup][talking][increment]','uniqueid','\x20Queue','custom:agentconnect','buildObj','connect','custom:agentConnectPreview','buildAcw','custom:agentcomplete','complete','outboundAnswerCallsDay','[16]','Answer','[callProgressDetectingCustomer][logAnswer]','crateCustomerReportQueue','sumBillable','[syncHangup][talking][decrement]','BUSY','outboundBusyCallsDay','countbusyretry','Busy','[callProgressDetectingCustomer][logBusy]','Global','dialBusyMaxRetry','dialBusyRetryFrequency','activeContact','NOANSWER','custom:agentnoanswer','noanswer','[callProgressDetectingCustomer][logNoAnswerGlobal]','countnoanswerretry','dialNoAnswerMaxRetry','[callProgressDetectingCustomer][logNoAnswer]','dialNoAnswerRetryFrequency','CONGESTION','outboundCongestionCallsDay','countcongestionretry','Congestion','custom:agentcongestion','congestion','[callProgressDetectingCustomer][logCongestion]','[callProgressDetectingCustomer][logCongestionGlobal]','dialCongestionMaxRetry','countagentrejectretry','AgentReject','custom:agentreject','agentreject','[syncHangupRequest][logAgentReject]','[callProgressDetectingCustomer][logAgentReject]','dialAgentRejectMaxRetry','dialAgentRejectRetryFrequency','countabandonedretry','Abandoned','[callProgressDetectingCustomer][logAbandoned]','dialAbandonedRetryFrequency','[default]','[Dialer][decrementTalkink][no\x20Hangup][Preview]','dialstatus','[callProgressDetectingCustomer][logUnknown]','[callProgressDetectingCustomer][logUnknownGlobal]','[callProgressDetectingCustomer]','destlinkedid','callProgressDetectingAgent','isUndefined','object','reason','logAgent','NoSuchNumber','createAgentHistory','[callProgressDetectingAgent][logNoSuch]','NoAnswer','[callProgressDetectingAgent][logNoAnswer]','[callProgressDetectingAgent][logBusy]','[callProgressDetectingAgent][logCongestion]','AnswerAGI','[callProgressDetectingAgent][logAnswerAGI]','[callProgressDetectingAgent]','[originated][decrement][callProgressDetectingAgent]','checkInBlack','Contact','isNil','phone','lookAgent','isEmpty','execCall','[Preview][execCall][success]','Queue:\x20','\x20IdHopper:\x20','idContact','custom:agentcalled','Calling','[Preview][execCall][failure]','Call\x20failed','outboundBlacklistCallsDay','logBlacklist','createHistory','[Blacklist][error]','Contact\x20in\x20black\x20List','SIP/%s','unmonitored','run','execRun','unlock','active','getContactPreview','recallme','validateContact','isValid','checkIsBlackList','[Preview][checkIsBlackList]','Call\x20unsuccessful','[Preview][validateContact][Empty\x20Contact]','Empty\x20Contact','[Preview][validateContact][Empty\x20Campaign]','Empty\x20Campaign','[Preview][validateContact][Trunk\x20not\x20work]','\x20Trunk\x20Backup\x20is\x20not\x20active','[Preview][validateContact][Campaign\x20Active]','\x20Not\x20Active','campaign\x20Name:\x20','SIP/%s/%s%s','trim','dialCutDigit','substring','getCallerId','dialRandomLastDigitCallerIdNumber','getCallerIdRandom','originatecalleridname','extractCalleridName','originatecalleridnum','extractCalleridNumber','addVariables','merge','toLowerVariables','variablesAction','[originated][increment]','originated:\x20','OriginateError','[originateFailure][logOriginateFailure]','syncNewExten','channel','actionid','logLookAgent','responsetime','isFailure','response','unlockContact','rejected','[callProgressDetectingAgent][logAnswer]','syncHangup','[syncHangup][talking]','callProgressDetectingCustomer','[syncHangup][talking][cause]','cause','dialQueueProject','transfer','destuniqueid','addVariable','variables','filterKey','keys','variable','value','error','[syncVarSet][Preview]','inspect','transfertargetlinkedid','exports','util','lodash','bluebird','uuid','md5','ioredis','../../../config/environment','../../../config/logger','preview','actionPreview','./rpcDb','./util/util','redis','defaults','localhost','socket.io-emitter','prototype','enqueue','tail','finally','sequence','campaignsPreview','trunks','agents','clockClearZombieChannels','originateresponse','bind','hangup','syncHangupRequest','syncDialEnd','newexten','varset','syncVarSet','attendedtransfer','syncAttendedTransfer','syncBlindTransfer','loopCampaigns'];(function(_0x14add3,_0x13ce8d){var _0x4a174f=function(_0x2b3ed7){while(--_0x2b3ed7){_0x14add3['push'](_0x14add3['shift']());}};_0x4a174f(++_0x13ce8d);}(_0x34e8,0x12c));var _0x834e=function(_0xb6af13,_0x10d2c0){_0xb6af13=_0xb6af13-0x0;var _0x6b3107=_0x34e8[_0xb6af13];return _0x6b3107;};'use strict';var util=require(_0x834e('0x0'));var _=require(_0x834e('0x1'));var BPromise=require(_0x834e('0x2'));var uuid=require(_0x834e('0x3'));var moment=require('moment');var md5=require(_0x834e('0x4'));var Redis=require(_0x834e('0x5'));var config=require(_0x834e('0x6'));var logger=require(_0x834e('0x7'))(_0x834e('0x8'));var loggerAction=require(_0x834e('0x7'))(_0x834e('0x9'));var ami=require('../ami');var rpcDb=require(_0x834e('0xa'));var Action=require('./action');var ut=require(_0x834e('0xb'));config[_0x834e('0xc')]=_[_0x834e('0xd')](config[_0x834e('0xc')],{'host':_0x834e('0xe'),'port':0x18eb});var io=require(_0x834e('0xf'))(new Redis(config[_0x834e('0xc')]));var Sequence=function(){};Sequence[_0x834e('0x10')][_0x834e('0x11')]=function(_0x186b3b){this[_0x834e('0x12')]=this[_0x834e('0x12')]?this[_0x834e('0x12')][_0x834e('0x13')](_0x186b3b):_0x186b3b();};function Preview(_0x293514){this[_0x834e('0x14')]=new Sequence();this[_0x834e('0x15')]=_0x293514['voiceQueues'];this[_0x834e('0x16')]=_0x293514[_0x834e('0x16')];this['actions']={};this[_0x834e('0x17')]=_0x293514[_0x834e('0x17')];this[_0x834e('0x18')]=0x0;ami['on'](_0x834e('0x19'),this['syncOriginateResponse'][_0x834e('0x1a')](this));ami['on'](_0x834e('0x1b'),this['syncHangup'][_0x834e('0x1a')](this));ami['on']('hanguprequest',this[_0x834e('0x1c')][_0x834e('0x1a')](this));ami['on']('dialend',this[_0x834e('0x1d')][_0x834e('0x1a')](this));ami['on'](_0x834e('0x1e'),this['syncNewExten'][_0x834e('0x1a')](this));ami['on'](_0x834e('0x1f'),this[_0x834e('0x20')][_0x834e('0x1a')](this));ami['on'](_0x834e('0x21'),this[_0x834e('0x22')][_0x834e('0x1a')](this));ami['on']('blindtransfer',this[_0x834e('0x23')][_0x834e('0x1a')](this));this[_0x834e('0x24')](this[_0x834e('0x15')]);}function emit(_0x4ab05d,_0x45a630,_0x62f8f1){io['to'](_0x4ab05d)['emit'](_0x45a630,_0x62f8f1);}function emitCampaignPreview(_0x1b4bdf){if(_0x1b4bdf[_0x834e('0x25')]===_0x834e('0x26')){var _0x5c55ca={'id':_0x1b4bdf['id'],'name':_0x1b4bdf['name'],'strategy':_0x1b4bdf[_0x834e('0x27')],'answered':_0x1b4bdf[_0x834e('0x28')],'available':_0x1b4bdf['available'],'loggedIn':_0x1b4bdf[_0x834e('0x29')],'pTalking':_0x1b4bdf[_0x834e('0x2a')],'sumBillable':_0x1b4bdf['sumBillable'],'sumDuration':_0x1b4bdf[_0x834e('0x2b')],'sumHoldTime':_0x1b4bdf[_0x834e('0x2c')]||0x0,'talking':_0x1b4bdf[_0x834e('0x2d')],'total':_0x1b4bdf['total'],'type':_0x1b4bdf[_0x834e('0x25')],'unmanaged':_0x1b4bdf[_0x834e('0x2e')],'abandoned':_0x1b4bdf['abandoned'],'waiting':_0x1b4bdf['waiting'],'loggedInDb':_0x1b4bdf[_0x834e('0x2f')],'dialActive':_0x1b4bdf['dialActive'],'dialMethod':_0x1b4bdf[_0x834e('0x30')],'dialOriginateCallerIdName':_0x1b4bdf[_0x834e('0x31')],'dialOriginateCallerIdNumber':_0x1b4bdf[_0x834e('0x32')],'dialOriginateTimeout':_0x1b4bdf[_0x834e('0x33')],'dialPrefix':_0x1b4bdf[_0x834e('0x34')],'outboundAnswerAgiCallsDay':_0x1b4bdf[_0x834e('0x35')],'outboundAnswerCallsDay':_0x1b4bdf['outboundAnswerCallsDay'],'outboundBlacklistCallsDay':_0x1b4bdf['outboundBlacklistCallsDay'],'outboundBusyCallsDay':_0x1b4bdf['outboundBusyCallsDay'],'outboundCongestionCallsDay':_0x1b4bdf['outboundCongestionCallsDay'],'outboundDropCallsDayACS':_0x1b4bdf[_0x834e('0x36')],'outboundDropCallsDayCallersExit':_0x1b4bdf[_0x834e('0x37')],'outboundDropCallsDayTimeout':_0x1b4bdf[_0x834e('0x38')],'outboundNoAnswerCallsDay':_0x1b4bdf['outboundNoAnswerCallsDay'],'outboundNoSuchCallsDay':_0x1b4bdf[_0x834e('0x39')],'outboundOriginateFailureCallsDay':_0x1b4bdf[_0x834e('0x3a')],'outboundReCallsDay':_0x1b4bdf[_0x834e('0x3b')],'outboundRejectCallsDay':_0x1b4bdf[_0x834e('0x3c')],'outboundUnknownCallsDay':_0x1b4bdf[_0x834e('0x3d')],'outboundAbandonedCallsDay':_0x1b4bdf[_0x834e('0x3e')],'predictiveIntervalAnsweredCalls':_0x1b4bdf[_0x834e('0x3f')],'predictiveIntervalAvgHoldtime':_0x1b4bdf[_0x834e('0x40')],'predictiveIntervalAvgTalktime':_0x1b4bdf[_0x834e('0x41')],'predictiveIntervalDroppedCallsCallersExit':_0x1b4bdf['predictiveIntervalDroppedCallsCallersExit'],'predictiveIntervalDroppedCallsTimeout':_0x1b4bdf[_0x834e('0x42')],'predictiveIntervalErlangCalls':_0x1b4bdf['predictiveIntervalErlangCalls'],'predictiveIntervalErlangCallsDroppedCalls':_0x1b4bdf[_0x834e('0x43')],'predictiveIntervalHitRate':_0x1b4bdf[_0x834e('0x44')],'predictiveIntervalMultiplicativeFactor':_0x1b4bdf[_0x834e('0x45')],'predictiveIntervalPauses':_0x1b4bdf[_0x834e('0x46')],'predictiveIntervalAvailable':_0x1b4bdf[_0x834e('0x47')],'predictiveIntervalTotalCalls':_0x1b4bdf[_0x834e('0x48')],'message':_0x1b4bdf[_0x834e('0x49')],'originated':_0x1b4bdf[_0x834e('0x4a')],'erlangCalls':_0x1b4bdf[_0x834e('0x4b')],'erlangCallToSecond':_0x1b4bdf[_0x834e('0x4c')],'erlangAbandonmentRate':_0x1b4bdf['erlangAbandonmentRate'],'erlangBusyFactor':_0x1b4bdf[_0x834e('0x4d')],'startPredictive':_0x1b4bdf[_0x834e('0x4e')],'startProgressive':_0x1b4bdf[_0x834e('0x4f')]};if(_0x1b4bdf[_0x834e('0x50')]){_0x5c55ca['Trunk']={'id':_0x1b4bdf[_0x834e('0x50')]['id'],'name':_0x1b4bdf[_0x834e('0x50')]['name'],'active':_0x1b4bdf['Trunk']['active'],'callerid':_0x1b4bdf[_0x834e('0x50')][_0x834e('0x51')]};}if(_0x1b4bdf[_0x834e('0x52')]){_0x5c55ca[_0x834e('0x52')]={'id':_0x1b4bdf[_0x834e('0x52')]['id'],'name':_0x1b4bdf[_0x834e('0x52')]['name']};}var _0x2c2d94=md5(JSON['stringify'](_0x5c55ca));if(_0x1b4bdf[_0x834e('0x4')]!==_0x2c2d94){_0x1b4bdf[_0x834e('0x4')]=_0x2c2d94;emit(util['format'](_0x834e('0x53'),_0x5c55ca[_0x834e('0x54')]),'voice_queue:save',_0x5c55ca);}}}function emitVoiceQueueChannelRemove(_0x481f70){logger[_0x834e('0x55')](_0x834e('0x56'),JSON[_0x834e('0x57')](_0x481f70));emit(util[_0x834e('0x58')](_0x834e('0x53'),_0x481f70['name']),_0x834e('0x59'),_0x481f70);}function notSendMessagesQueue(_0x548d1d){if(_0x548d1d['sendMessageOneNotActive']){if(_0x548d1d[_0x834e('0x4a')]===0x0&&_0x548d1d['pTalking']===0x0){_0x548d1d[_0x834e('0x5a')]=![];_0x548d1d[_0x834e('0x5b')]=0x0;_0x548d1d[_0x834e('0x5c')]=0x0;_0x548d1d[_0x834e('0x49')]=_0x834e('0x5d');ut['logger'](_0x834e('0x5e'),_0x548d1d[_0x834e('0x54')]+_0x834e('0x5f'));}else{_0x548d1d['message']=_0x834e('0x60');ut[_0x834e('0x61')]('[CampaignPreview]\x20Campaign\x20Queue:\x20',_0x548d1d[_0x834e('0x54')]+'\x20is\x20disactive');}emitCampaignPreview(_0x548d1d);}}Preview[_0x834e('0x10')][_0x834e('0x24')]=function(){var _0x4a18bb=this;setInterval(function(){_0x4a18bb['syncCampaigns']();},0x7cf);};Preview[_0x834e('0x10')][_0x834e('0x62')]=function(){var _0x3bcbf4=this[_0x834e('0x15')];this[_0x834e('0x18')]+=0x1;for(var _0x23feea in _0x3bcbf4){if(_0x3bcbf4[_0x834e('0x63')](_0x23feea)&&(_0x3bcbf4[_0x23feea]['dialMethod']===_0x834e('0x8')||_0x3bcbf4[_0x23feea]['dialMethod']===_0x834e('0x64'))&&_0x3bcbf4[_0x23feea]['type']===_0x834e('0x26')){if(this['clockClearZombieChannels']>0x7){this[_0x834e('0x18')]=0x0;this[_0x834e('0x65')]();}}if(_0x3bcbf4['hasOwnProperty'](_0x23feea)&&_0x3bcbf4[_0x23feea][_0x834e('0x30')]===_0x834e('0x8')&&_0x3bcbf4[_0x23feea][_0x834e('0x25')]===_0x834e('0x26')){if(_0x3bcbf4[_0x23feea][_0x834e('0x66')]){this[_0x834e('0x67')](_0x3bcbf4[_0x23feea]);this[_0x834e('0x68')](_0x3bcbf4[_0x23feea]);}else{notSendMessagesQueue(_0x3bcbf4[_0x23feea]);}}}};Preview[_0x834e('0x10')][_0x834e('0x69')]=function(_0x279ea1){var _0x5f3943=this;this[_0x834e('0x14')][_0x834e('0x11')](function(){if(!_['isNil'](_0x5f3943[_0x834e('0x6a')][_0x279ea1])){loggerAction[_0x834e('0x55')](_0x834e('0x6b'),_0x279ea1,_0x834e('0x6c'),_0x5f3943[_0x834e('0x6a')][_0x279ea1][_0x834e('0x6d')],'originated:\x20',JSON['stringify'](_0x5f3943[_0x834e('0x15')][_0x5f3943[_0x834e('0x6a')][_0x279ea1][_0x834e('0x6d')]][_0x834e('0x4a')]),_0x834e('0x6e'),JSON[_0x834e('0x57')](_0x5f3943[_0x834e('0x15')][_0x5f3943[_0x834e('0x6a')][_0x279ea1][_0x834e('0x6d')]][_0x834e('0x2a')]),JSON[_0x834e('0x57')](_0x5f3943[_0x834e('0x6a')][_0x279ea1][_0x834e('0x6f')]),JSON[_0x834e('0x57')](_[_0x834e('0x70')](_0x5f3943[_0x834e('0x6a')][_0x279ea1],[_0x834e('0x71'),_0x834e('0x72'),_0x834e('0x73'),_0x834e('0x74')])));return ami['Action']({'action':_0x834e('0x75'),'channel':_0x5f3943[_0x834e('0x6a')][_0x279ea1]['channel']})[_0x834e('0x76')](function(_0x3b0988){if(_0x3b09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pcDb[_0x834e('0x90')](_0x3181af,_0x834e('0xb6'));rpcDb['createCustomerFinal'](_0x3181af,'[callProgressDetectingCustomer][logAnswerGlobal]');rpcDb[_0x834e('0xb7')](_0x3181af);_0x87818b[_0x834e('0x2b')]+=_0x3181af['talktime'];_0x87818b[_0x834e('0xb8')]+=_0x3181af['talktime'];logger[_0x834e('0x55')](_0x834e('0xb9'),_0x3181af[_0x834e('0xaa')],'\x20Queue',_0x87818b[_0x834e('0x54')],'pTalking:\x20',_0x87818b['pTalking']);delete this['actions'][_0x2b0d93[_0x834e('0xa6')]];break;case _0x834e('0xba'):_0x87818b[_0x834e('0xbb')]+=0x1;_0x3181af[_0x834e('0xbc')]+=0x1;_0x3181af[_0x834e('0x9c')]=ut[_0x834e('0x9d')](_0x3181af);ut[_0x834e('0x8b')](_0x3181af,0x5,_0x834e('0xbd'));ami[_0x834e('0x9e')]('custom:agentbusy',ut[_0x834e('0xad')](_0x3181af,'busy'));rpcDb[_0x834e('0x90')](_0x3181af,_0x834e('0xbe'));if(ut[_0x834e('0x9d')](_0x3181af)>=_0x87818b[_0x834e('0xa0')]){_0x324f67=ut[_0x834e('0xa1')](_0x3181af,0xf,_0x834e('0xbf'));rpcDb['createCustomerFinal'](_0x324f67,'[callProgressDetectingCustomer][logBusyGlobal]');}else{if(_0x3181af[_0x834e('0xbc')]>=_0x87818b[_0x834e('0xc0')]){rpcDb['createCustomerFinal'](_0x3181af,_0x834e('0xbe'));}else{rpcDb[_0x834e('0xa3')](ut[_0x834e('0xa4')](_0x3181af,_0x834e('0xbc'),_0x87818b[_0x834e('0xc1')]),_0x3181af['unlockAgent'],_0x3181af[_0x834e('0xc2')]);}}break;case _0x834e('0xc3'):_0x87818b['outboundNoAnswerCallsDay']+=0x1;_0x3181af['countnoanswerretry']+=0x1;_0x3181af['countglobal']=ut[_0x834e('0x9d')](_0x3181af);ut[_0x834e('0x8b')](_0x3181af,0x3,'NoAnswer');ami[_0x834e('0x9e')](_0x834e('0xc4'),ut['buildObj'](_0x3181af,_0x834e('0xc5')));rpcDb['createCustomerHistory'](_0x3181af,'[callProgressDetectingCustomer][logNoAnswer]');if(ut[_0x834e('0x9d')](_0x3181af)>=_0x87818b[_0x834e('0xa0')]){_0x324f67=ut[_0x834e('0xa1')](_0x3181af,0xf,_0x834e('0xbf'));rpcDb['createCustomerFinal'](_0x324f67,_0x834e('0xc6'));}else{if(_0x3181af[_0x834e('0xc7')]>=_0x87818b[_0x834e('0xc8')]){rpcDb[_0x834e('0x93')](_0x3181af,_0x834e('0xc9'));}else{rpcDb[_0x834e('0xa3')](ut[_0x834e('0xa4')](_0x3181af,_0x834e('0xc7'),_0x87818b[_0x834e('0xca')]),_0x3181af[_0x834e('0xa5')],_0x3181af[_0x834e('0xc2')]);}}break;case _0x834e('0xcb'):_0x87818b[_0x834e('0xcc')]+=0x1;_0x3181af[_0x834e('0xcd')]+=0x1;_0x3181af[_0x834e('0x9c')]=ut[_0x834e('0x9d')](_0x3181af);ut[_0x834e('0x8b')](_0x3181af,0x8,_0x834e('0xce'));ami[_0x834e('0x9e')](_0x834e('0xcf'),ut[_0x834e('0xad')](_0x3181af,_0x834e('0xd0')));rpcDb['createCustomerHistory'](_0x3181af,_0x834e('0xd1'));if(ut[_0x834e('0x9d')](_0x3181af)>=_0x87818b[_0x834e('0xa0')]){_0x324f67=ut[_0x834e('0xa1')](_0x3181af,0xf,_0x834e('0xbf'));rpcDb[_0x834e('0x93')](_0x324f67,_0x834e('0xd2'));}else{if(_0x3181af[_0x834e('0xcd')]>=_0x87818b[_0x834e('0xd3')]){rpcDb['createCustomerFinal'](_0x3181af,'[callProgressDetectingCustomer][logCongestion]');}else{rpcDb['rescheduleContact'](ut[_0x834e('0xa4')](_0x3181af,'countcongestionretry',_0x87818b[_0x834e('0xc1')]),_0x3181af[_0x834e('0xa5')],_0x3181af[_0x834e('0xc2')]);}}break;case'CANCEL':_0x87818b[_0x834e('0x3c')]+=0x1;_0x3181af[_0x834e('0xd4')]+=0x1;_0x3181af[_0x834e('0x9c')]=ut[_0x834e('0x9d')](_0x3181af);ut[_0x834e('0x8b')](_0x3181af,0x14,_0x834e('0xd5'));ami['emit'](_0x834e('0xd6'),ut[_0x834e('0xad')](_0x3181af,_0x834e('0xd7')));rpcDb[_0x834e('0x90')](_0x3181af,_0x834e('0xd8'));if(ut['totalGlobal'](_0x3181af)>=_0x87818b['dialGlobalMaxRetry']){_0x324f67=ut['cloneAction'](_0x3181af,0x14,'AgentReject');rpcDb[_0x834e('0x93')](_0x324f67,_0x834e('0xd9'));}else{if(_0x3181af['countagentrejectretry']>=_0x87818b[_0x834e('0xda')]){rpcDb[_0x834e('0x93')](_0x3181af,'[callProgressDetectingCustomer][logAgentReject]');}else{rpcDb[_0x834e('0xa3')](ut[_0x834e('0xa4')](_0x3181af,_0x834e('0xd4'),_0x87818b[_0x834e('0xdb')]),_0x3181af[_0x834e('0xa5')],_0x3181af[_0x834e('0xc2')]);}}break;case'ABANDONED':_0x87818b['outboundAbandonedCallsDay']+=0x1;_0x3181af[_0x834e('0xdc')]+=0x1;_0x3181af[_0x834e('0x9c')]=ut[_0x834e('0x9d')](_0x3181af);ut['logCustomer'](_0x3181af,0xb,_0x834e('0xdd'));rpcDb[_0x834e('0x90')](_0x3181af,'[callProgressDetectingCustomer][logAbandoned]');if(ut[_0x834e('0x9d')](_0x3181af)>=_0x87818b[_0x834e('0xa0')]){_0x324f67=ut[_0x834e('0xa1')](_0x3181af,0xf,_0x834e('0xbf'));rpcDb['createCustomerFinal'](_0x324f67,_0x834e('0xde'));}else{if(_0x3181af['countabandonedetry']>=_0x87818b['dialAbandonedMaxRety']){rpcDb[_0x834e('0x93')](_0x3181af,_0x834e('0xde'));}else{rpcDb[_0x834e('0xa3')](ut[_0x834e('0xa4')](_0x3181af,_0x834e('0xdc'),_0x87818b[_0x834e('0xdf')]),_0x3181af['unlockAgent'],_0x3181af['activeContact']);}}break;default:if(_0x3181af[_0x834e('0x6f')]){ut[_0x834e('0x7a')](_0x87818b,_0x834e('0xe0'));ut[_0x834e('0x7b')](_0x834e('0xe1')+_0x87818b[_0x834e('0x54')],_0x2b0d93);}_0x87818b[_0x834e('0x3d')]+=0x1;_0x3181af['countglobal']=ut[_0x834e('0x9d')](_0x3181af);ut[_0x834e('0x8b')](_0x3181af,0xc,_0x2b0d93['cause-txt']||_0x2b0d93[_0x834e('0xe2')]);rpcDb[_0x834e('0x90')](_0x3181af,_0x834e('0xe3'));if(ut[_0x834e('0x9d')](_0x3181af)>=_0x87818b[_0x834e('0xa0')]){_0x324f67=ut[_0x834e('0xa1')](_0x3181af,0xf,_0x834e('0xbf'));rpcDb[_0x834e('0x93')](_0x324f67,_0x834e('0xe4'));}else{rpcDb[_0x834e('0x93')](_0x3181af,_0x834e('0xe4'));}delete this[_0x834e('0x6a')][_0x2b0d93[_0x834e('0xa6')]];}if(!(_0x3181af[_0x834e('0x6f')]&&_0x2df64f==='16')){ut['updateOriginated'](_0x87818b,_0x834e('0xe5'));logger[_0x834e('0x55')]('[originated][decrement][callProgressDetectingCustomer]',_0x3181af[_0x834e('0xaa')],'\x20Queue',_0x87818b[_0x834e('0x54')],'originated:\x20',_0x87818b[_0x834e('0x4a')]);}if(_0x2df64f!=='ANSWER'){delete this[_0x834e('0x6a')][_0x2b0d93[_0x834e('0xa6')]];delete this[_0x834e('0x6a')][_0x2b0d93[_0x834e('0xe6')]];}}};Preview['prototype'][_0x834e('0xe7')]=function(_0x38085e,_0x375fec,_0x2247f7){if(_[_0x834e('0xe8')](_0x375fec)&&_0x834e('0xe9')!==typeof _0x375fec){return;}if(_[_0x834e('0xe8')](_0x2247f7)&&_0x834e('0xe9')!==typeof _0x2247f7){return;}switch(_0x2247f7[_0x834e('0xea')]){case'0':ut[_0x834e('0xeb')](_0x38085e,0x0,_0x834e('0xec'));rpcDb[_0x834e('0xed')](_0x38085e,_0x834e('0xee'));break;case'3':ut[_0x834e('0xeb')](_0x38085e,0x3,_0x834e('0xef'));rpcDb[_0x834e('0xed')](_0x38085e,_0x834e('0xf0'));break;case'5':ut['logAgent'](_0x38085e,0x5,'Busy');rpcDb[_0x834e('0xed')](_0x38085e,_0x834e('0xf1'));break;case'8':ut[_0x834e('0xeb')](_0x38085e,0x8,_0x834e('0xce'));rpcDb[_0x834e('0xed')](_0x38085e,_0x834e('0xf2'));break;case'22':ut[_0x834e('0xeb')](_0x38085e,0x16,_0x834e('0xf3'));rpcDb[_0x834e('0xed')](_0x38085e,_0x834e('0xf4'));break;default:ut[_0x834e('0xeb')](_0x38085e,0xc,_0x2247f7[_0x834e('0xea')]);rpcDb['createAgentHistory'](_0x38085e,_0x834e('0xf2'));}ut['updateOriginated'](_0x375fec,_0x834e('0xf5'));logger[_0x834e('0x55')](_0x834e('0xf6'),_0x38085e['uniqueid'],_0x834e('0xab'),_0x375fec[_0x834e('0x54')],'originated:\x20',_0x375fec['originated']);delete this[_0x834e('0x6a')][_0x38085e[_0x834e('0xaa')]];};Preview['prototype'][_0x834e('0xf7')]=function(_0x132edd,_0x4643d9,_0x135219,_0x170ec2,_0x5e6fff){var _0x4e7545=this;return new BPromise(function(_0x453e58,_0x5dd31e){if(_['isNil'](_0x4643d9)||_['isNil'](_0x4643d9[_0x834e('0xf8')])||_[_0x834e('0xf9')](_0x4643d9['Contact'][_0x834e('0xfa')])||_[_0x834e('0xf9')](_0x4643d9[_0x834e('0x73')])){_0x5dd31e(ut[_0x834e('0x49')]('Contact\x20is\x20undefined',_0x170ec2,_0x5e6fff));return;}var _0x1998ba=uuid['v4']();var _0x288eb1=_0x4e7545[_0x834e('0x15')][_0x4643d9['Queue'][_0x834e('0x54')]];var _0x5f3b7d=_0x135219?_0x4e7545[_0x834e('0x17')][_0x135219]['id']:undefined;_0x4e7545['actions'][_0x1998ba]=new Action(_0x4643d9,_0x288eb1,_0x1998ba,_0x135219,_0x5f3b7d);var _0x461420=_0x4e7545[_0x834e('0x6a')][_0x1998ba];_0x461420['unlockAgent']=_0x170ec2;_0x461420[_0x834e('0xc2')]=_0x5e6fff;_0x461420[_0x834e('0xfb')]=_0x135219;if(_[_0x834e('0xfc')](_0x132edd)){_0x4e7545[_0x834e('0xfd')](_0x461420,_0x288eb1,_0x4643d9,_0x135219)[_0x834e('0x80')](function(_0x24d77c){logger['info'](_0x834e('0xfe'),_0x834e('0xff')+_0x461420[_0x834e('0x6d')]+_0x834e('0x100')+_0x461420[_0x834e('0x101')],JSON[_0x834e('0x57')](_0x24d77c));ami['emit'](_0x834e('0x102'),ut['buildObj'](_0x461420,'called',_0x4e7545[_0x834e('0x15')][_0x461420['queue']]));_0x453e58(ut['message'](_0x834e('0x103')));})[_0x834e('0x76')](function(_0x257fed){ut[_0x834e('0x61')](_0x834e('0x104'),_0x257fed);_0x5dd31e(ut[_0x834e('0x49')](_0x834e('0x105'),_0x170ec2,_0x5e6fff));});}else{_0x288eb1[_0x834e('0x106')]+=0x1;ut[_0x834e('0x107')](_0x461420);rpcDb[_0x834e('0x108')](_0x461420,_0x834e('0x109'));delete _0x4e7545[_0x834e('0x6a')][_0x1998ba];_0x5dd31e(ut[_0x834e('0x49')](_0x834e('0x10a'),_0x170ec2,_0x5e6fff));}});};Preview['prototype'][_0x834e('0x98')]=function(_0x4874e1){return!_[_0x834e('0xf9')](_0x4874e1)&&!_[_0x834e('0xf9')](_0x4874e1[_0x834e('0x54')])&&!_[_0x834e('0xf9')](_0x4874e1['active'])&&_0x4874e1['active']&&!_[_0x834e('0xf9')](this[_0x834e('0x16')][util['format'](_0x834e('0x10b'),_0x4874e1[_0x834e('0x54')])])&&!_['isNil'](this[_0x834e('0x16')][util[_0x834e('0x58')](_0x834e('0x10b'),_0x4874e1[_0x834e('0x54')])]['status'])&&(this['trunks'][util['format']('SIP/%s',_0x4874e1[_0x834e('0x54')])][_0x834e('0x75')]==='reachable'||this[_0x834e('0x16')][util['format'](_0x834e('0x10b'),_0x4874e1[_0x834e('0x54')])][_0x834e('0x75')]===_0x834e('0x10c'));};Preview[_0x834e('0x10')][_0x834e('0x10d')]=function(_0x3c775f,_0x4fc61d){var _0x12a0f3=this;return new BPromise(function(_0x20d52f,_0x59ac23){_0x12a0f3[_0x834e('0x10e')](_0x3c775f,_0x4fc61d)[_0x834e('0x80')](function(_0x536f66){_0x20d52f(_['pick'](_0x536f66,['message']));})[_0x834e('0x76')](function(_0x19e17b){if(_0x19e17b[_0x834e('0x10f')]){rpcDb['unlockContact'](_0x3c775f);}if(_0x19e17b[_0x834e('0x110')]){rpcDb[_0x834e('0x88')](_0x3c775f);}_0x59ac23(_[_0x834e('0x70')](_0x19e17b,[_0x834e('0x49')]));});});};Preview[_0x834e('0x10')][_0x834e('0x10e')]=function(_0x19cb0b,_0x13af70){var _0x8804a8=this;return new BPromise(function(_0x102640,_0x48b6c4){var _0x5d6b66,_0x117e8f;rpcDb[_0x834e('0x111')](_0x19cb0b)[_0x834e('0x80')](function(_0x3eda93){if(!_[_0x834e('0xf9'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