973e09c71ad3df6c76257c85c840218463306fc2
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x55ca=['syncHangupRequest','dialend','syncDialEnd','newexten','syncNewExten','varset','attendedtransfer','syncAttendedTransfer','blindtransfer','syncBlindTransfer','emit','[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event','stringify','format','voice:queue:%s','name','originated','sendMessageOneNotActive','available','paused','message','CAMPAIGN_STATUS','INACTIVE','logger','[CampaignPreview]\x20Campaign\x20Queue:\x20','\x20is\x20not\x20active','DEACTIVATED','prototype','loopCampaigns','syncCampaigns','hasOwnProperty','dialMethod','preview','booked','type','outbound','clockClearZombieChannels','clearZombieChannels','dialPreviewAutoRecallMe','recallMe','clearZombieChannel','isNil','info','[clearZombieChannels][talking]','originated:\x20','queue','pTalking:\x20','pick','UserId','ListId','Action','No\x20such\x20channel','updateOriginated','[clearZombieChannel]','dialAnswer','decrementTalkink','loggerError','[Dialer][checkChannel][pTalking][Preview]','[action]','getContactRecallMe','agents','then','length','scheduledat','dialRecallMeTimeout','Agent','voicePause','logger2','[RecallMe]','catch','starttime','outboundReCallsDay','logCustomer','dialRecallInQueue','rescheduleContactInQueue','createBody','createCustomerHistory','[HistoryDialRecallInQueue][historyCatch]','RecallFailedTimeout','[HistoryRecallClose]','createCustomerFinal','[getContactRecallMe]','setMessage','IsNotLoggedIn','NO_AGENTS_LOGGED','isActive','dialActive','Trunk','isTrunkReachable','TrunkBackup','ACTIVE','callProgressDetectingCustomer','outboundNoSuchCallsDay','countglobal','totalGlobal','NoSuchNumber','buildObj','nosuchnumber','[callProgressDetectingCustomer][logNoSuch]','verifyAdditionalPhones','additional','dialNoSuchNumberRetryFrequency','callAdditionalPhoneAfterMin','cloneAction','countnosuchnumberretry','[callProgressDetectingCustomer][logNoSuchGlobal]','rescheduleContact','scheduledAt','unlockAgent','activeContact','linkedid','actioncountonusuch','idContact','incrementPreviewCounters','swapAdditionalPhones','YYYY-MM-DD\x20HH:mm:ss','responsetime','answertime','pTalking','[syncHangup][talking][increment]','\x20Queue','custom:agentconnect','connect','acw','custom:agentConnectPreview','custom:agentcomplete','complete','outboundAnswerCallsDay','answered','[16]','[callProgressDetectingCustomer][logAnswer]','[callProgressDetectingCustomer][logAnswerGlobal]','crateCustomerReportQueue','talktime','sumBillable','[syncHangup][talking][decrement]','uniqueid','outboundBusyCallsDay','countbusyretry','dialBusyRetryFrequency','custom:agentbusy','busy','[callProgressDetectingCustomer][logBusy]','dialGlobalMaxRetry','Global','[callProgressDetectingCustomer][logBusyGlobal]','NOANSWER','countnoanswerretry','NoAnswer','dialNoAnswerRetryFrequency','buildNoAnswerEventPayload','[callProgressDetectingCustomer][logNoAnswer]','[callProgressDetectingCustomer][logNoAnswerGlobal]','dialNoAnswerMaxRetry','Congestion','dialCongestionRetryFrequency','congestion','[callProgressDetectingCustomer][logCongestion]','[callProgressDetectingCustomer][logCongestionGlobal]','countcongestionretry','dialCongestionMaxRetry','outboundRejectCallsDay','countagentrejectretry','AgentReject','dialAgentRejectRetryFrequency','custom:agentreject','agentreject','[syncHangupRequest][logAgentReject]','[callProgressDetectingCustomer][logAgentReject]','dialAgentRejectMaxRetry','ABANDONED','outboundAbandonedCallsDay','countabandonedretry','Abandoned','[callProgressDetectingCustomer][logAbandoned]','countabandonedetry','dialAbandonedMaxRety','dialAbandonedRetryFrequency','outboundUnknownCallsDay','countmachineretry','dialstatus','custom:amd','[callProgressDetectingCustomer][hangupInAMD]','cause-txt','[callProgressDetectingCustomer][machine]','[default]','[Dialer][decrementTalkink][no\x20Hangup][Preview]','[callProgressDetectingCustomer][logUnknownGlobal]','[callProgressDetectingCustomer]','[originated][decrement][callProgressDetectingCustomer]','destlinkedid','queueSummaryCountersUpdated','callProgressDetectingAgent','isUndefined','object','reason','logAgent','createAgentHistory','[callProgressDetectingAgent][logNoSuch]','[callProgressDetectingAgent][logNoAnswer]','Busy','[callProgressDetectingAgent][logBusy]','[callProgressDetectingAgent][logCongestion]','[callProgressDetectingAgent][logAnswerAGI]','[originated][decrement][callProgressDetectingAgent]','[verifyAdditionalPhone]\x20','resolve','[incrementPreviewCounters]\x20','checkInBlack','Contact','phone','VoiceQueueId','Queue','lookAgent','isEmpty','[Preview][execCall][success]','Queue:\x20','\x20IdHopper:\x20','Calling','[Preview][execCall][failure]','logBlacklist','[Blacklist][error]','Contact\x20in\x20black\x20List','active','trunks','SIP/%s','status','reachable','unmonitored','run','unlock','disableContact','getContactPreview','recallme','validateContact','checkIsBlackList','Call\x20unsuccessful','[Preview][getContactPreview]','[Preview][validateContact][Empty\x20Contact]','Empty\x20Contact','[Preview][validateContact][Empty\x20Campaign]','Empty\x20Campaign','[Preview][validateContact][Trunk\x20not\x20working\x20correctly]','campaign\x20Name:\x20','\x20Trunk\x20is\x20not\x20active','Trunk\x20not\x20working\x20correctly','[Preview][validateContact][Campaign\x20Active]','\x20Not\x20Active','Is\x20Valid','execCall','SIP/%s/%s%s','dialPrefix','trim','substring','dialCutDigit','getCallerId','callerid','dialRandomLastDigitCallerIdNumber','getCallerIdRandom','dialOriginateCallerIdNumber','extractCalleridNumber','addVariables','merge','toLowerVariables','variablesAction','OriginateError','[originateFailure][logOriginateFailure]','channel','actionid','logLookAgent','clone','unlockContact','custom:agentringnoanswer','rejected','Answer','[callProgressDetectingAgent][logAnswer]','[syncHangup][talking]','cause','[syncHangup][talking][cause]','statedesc','dialQueueProject','transfer','[syncHangup][talking][transfer]','destuniqueid','addVariable','variables','keys','variable','value','error','[syncVarSet][Preview]','inspect','transfertargetlinkedid','transfererlinkedid','util','lodash','../../../config/environment','../../../config/logger','actionPreview','../ami','./rpcDb','../rpc/cmHopperAdditionalPhone','./action','./util/util','redis','defaults','localhost','socket.io-emitter','enqueue','tail','finally','sequence','campaignsPreview','voiceQueues','actions','originateresponse','syncOriginateResponse','bind','hangup','syncHangup'];(function(_0x5bc3ef,_0x4d3f6e){var _0x1ce43f=function(_0x47af1f){while(--_0x47af1f){_0x5bc3ef['push'](_0x5bc3ef['shift']());}};_0x1ce43f(++_0x4d3f6e);}(_0x55ca,0x126));var _0xa55c=function(_0x4e0964,_0x4c179b){_0x4e0964=_0x4e0964-0x0;var _0x34eadf=_0x55ca[_0x4e0964];return _0x34eadf;};'use strict';var util=require(_0xa55c('0x0'));var _=require(_0xa55c('0x1'));var uuid=require('uuid');var moment=require('moment');var Redis=require('ioredis');var config=require(_0xa55c('0x2'));var logger=require(_0xa55c('0x3'))('preview');var loggerAction=require(_0xa55c('0x3'))(_0xa55c('0x4'));var ami=require(_0xa55c('0x5'));var rpcDb=require(_0xa55c('0x6'));var cmHopperAdditionalPhone=require(_0xa55c('0x7'));var Action=require(_0xa55c('0x8'));var ut=require(_0xa55c('0x9'));var utils=require('../dialer/utils');config[_0xa55c('0xa')]=_[_0xa55c('0xb')](config['redis'],{'host':_0xa55c('0xc'),'port':0x18eb});var io=require(_0xa55c('0xd'))(new Redis(config['redis']));var Sequence=function(){};Sequence['prototype'][_0xa55c('0xe')]=function(_0x20c76a){this[_0xa55c('0xf')]=this[_0xa55c('0xf')]?this[_0xa55c('0xf')][_0xa55c('0x10')](_0x20c76a):_0x20c76a();};function Preview(_0x508342){this[_0xa55c('0x11')]=new Sequence();this[_0xa55c('0x12')]=_0x508342[_0xa55c('0x13')];this['trunks']=_0x508342['trunks'];this[_0xa55c('0x14')]={};this['agents']=_0x508342['agents'];this['clockClearZombieChannels']=0x0;ami['on'](_0xa55c('0x15'),this[_0xa55c('0x16')][_0xa55c('0x17')](this));ami['on'](_0xa55c('0x18'),this[_0xa55c('0x19')][_0xa55c('0x17')](this));ami['on']('hanguprequest',this[_0xa55c('0x1a')][_0xa55c('0x17')](this));ami['on'](_0xa55c('0x1b'),this[_0xa55c('0x1c')][_0xa55c('0x17')](this));ami['on'](_0xa55c('0x1d'),this[_0xa55c('0x1e')][_0xa55c('0x17')](this));ami['on'](_0xa55c('0x1f'),this['syncVarSet'][_0xa55c('0x17')](this));ami['on'](_0xa55c('0x20'),this[_0xa55c('0x21')][_0xa55c('0x17')](this));ami['on'](_0xa55c('0x22'),this[_0xa55c('0x23')]['bind'](this));this['loopCampaigns'](this[_0xa55c('0x12')]);}function emit(_0x3776ac,_0xade4c4,_0x4cfe10){io['to'](_0x3776ac)[_0xa55c('0x24')](_0xade4c4,_0x4cfe10);}function emitVoiceQueueChannelRemove(_0x2fcb90){logger['info'](_0xa55c('0x25'),JSON[_0xa55c('0x26')](_0x2fcb90));emit(util[_0xa55c('0x27')](_0xa55c('0x28'),_0x2fcb90[_0xa55c('0x29')]),'voice_queue_channel:remove',_0x2fcb90);io[_0xa55c('0x24')]('voice_queue_presence:remove',_0x2fcb90);}function notSendMessagesQueue(_0x5ba836){if(_0x5ba836['sendMessageOneNotActive']){if(_0x5ba836[_0xa55c('0x2a')]===0x0&&_0x5ba836['pTalking']===0x0){_0x5ba836[_0xa55c('0x2b')]=![];_0x5ba836[_0xa55c('0x2c')]=0x0;_0x5ba836[_0xa55c('0x2d')]=0x0;_0x5ba836[_0xa55c('0x2e')]=utils[_0xa55c('0x2f')][_0xa55c('0x30')];ut[_0xa55c('0x31')](_0xa55c('0x32'),_0x5ba836[_0xa55c('0x29')]+_0xa55c('0x33'));}else{_0x5ba836[_0xa55c('0x2e')]=utils['CAMPAIGN_STATUS'][_0xa55c('0x34')];ut[_0xa55c('0x31')](_0xa55c('0x32'),_0x5ba836[_0xa55c('0x29')]+'\x20is\x20deactivated');}}}Preview[_0xa55c('0x35')][_0xa55c('0x36')]=function(){var _0x1b8388=this;setInterval(function(){_0x1b8388[_0xa55c('0x37')]();},0x7cf);};Preview[_0xa55c('0x35')][_0xa55c('0x37')]=function(){var _0x52d37f=this[_0xa55c('0x12')];this['clockClearZombieChannels']+=0x1;for(var _0x35c9c2 in _0x52d37f){if(_0x52d37f[_0xa55c('0x38')](_0x35c9c2)&&(_0x52d37f[_0x35c9c2][_0xa55c('0x39')]===_0xa55c('0x3a')||_0x52d37f[_0x35c9c2]['dialMethod']===_0xa55c('0x3b'))&&_0x52d37f[_0x35c9c2][_0xa55c('0x3c')]===_0xa55c('0x3d')){if(this[_0xa55c('0x3e')]>0x7){this[_0xa55c('0x3e')]=0x0;this[_0xa55c('0x3f')]();}}if(_0x52d37f[_0xa55c('0x38')](_0x35c9c2)&&_0x52d37f[_0x35c9c2][_0xa55c('0x39')]===_0xa55c('0x3a')&&_0x52d37f[_0x35c9c2][_0xa55c('0x3c')]===_0xa55c('0x3d')){if(_0x52d37f[_0x35c9c2]['dialActive']){this['setMessage'](_0x52d37f[_0x35c9c2]);if(_0x52d37f[_0x35c9c2][_0xa55c('0x40')])this[_0xa55c('0x41')](_0x52d37f[_0x35c9c2]);}else{notSendMessagesQueue(_0x52d37f[_0x35c9c2]);}}}};Preview['prototype'][_0xa55c('0x42')]=function(_0x2f0110){var _0x2e9623=this;this[_0xa55c('0x11')][_0xa55c('0xe')](function(){if(!_[_0xa55c('0x43')](_0x2e9623[_0xa55c('0x14')][_0x2f0110])){loggerAction[_0xa55c('0x44')](_0xa55c('0x45'),_0x2f0110,'Queue',_0x2e9623['actions'][_0x2f0110]['queue'],_0xa55c('0x46'),JSON[_0xa55c('0x26')](_0x2e9623[_0xa55c('0x12')][_0x2e9623['actions'][_0x2f0110][_0xa55c('0x47')]]['originated']),_0xa55c('0x48'),JSON['stringify'](_0x2e9623[_0xa55c('0x12')][_0x2e9623[_0xa55c('0x14')][_0x2f0110][_0xa55c('0x47')]]['pTalking']),JSON[_0xa55c('0x26')](_0x2e9623[_0xa55c('0x14')][_0x2f0110]['dialAnswer']),JSON[_0xa55c('0x26')](_[_0xa55c('0x49')](_0x2e9623['actions'][_0x2f0110],['contactId',_0xa55c('0x4a'),'VoiceQueueId',_0xa55c('0x4b')])));return ami[_0xa55c('0x4c')]({'action':'status','channel':_0x2e9623['actions'][_0x2f0110]['channel']})['catch'](function(_0x3b3308){if(_0x3b3308[_0xa55c('0x2e')]===_0xa55c('0x4d')){setTimeout(function(){if(_0x2e9623[_0xa55c('0x14')][_0x2f0110]){ut[_0xa55c('0x4e')](_0x2e9623['campaignsPreview'][_0x2e9623[_0xa55c('0x14')][_0x2f0110][_0xa55c('0x47')]],_0xa55c('0x4f'));if(_0x2e9623[_0xa55c('0x14')][_0x2f0110][_0xa55c('0x50')]===!![]){ut[_0xa55c('0x51')](_0x2e9623['campaignsPreview'][_0x2e9623[_0xa55c('0x14')][_0x2f0110]['queue']],'[clearZombieChannel]');ut[_0xa55c('0x52')](_0xa55c('0x53')+_0x2f0110,_0x2e9623['actions'][_0x2f0110][_0xa55c('0x47')]);}ut['loggerError']('[Dialer][checkChannel][Preview]'+_0x2f0110,_0x2e9623[_0xa55c('0x14')][_0x2f0110][_0xa55c('0x47')]);delete _0x2e9623[_0xa55c('0x14')][_0x2f0110];}},0x2328);}});}});};Preview['prototype'][_0xa55c('0x3f')]=function(){var _0xd5a006=this;loggerAction['info'](_0xa55c('0x54'),_['size'](this[_0xa55c('0x14')]));for(var _0x43a42d in this['actions']){if(_0xd5a006[_0xa55c('0x14')][_0xa55c('0x38')](_0x43a42d)){_0xd5a006['clearZombieChannel'](_0x43a42d);}}};Preview[_0xa55c('0x35')][_0xa55c('0x41')]=function(_0x204767){var _0x59a6c8=this;rpcDb[_0xa55c('0x55')](_0x204767['id'],ut['agentReadyId'](this[_0xa55c('0x56')]))[_0xa55c('0x57')](function(_0x451269){if(!_['isNil'](_0x451269)){for(var _0x41eab1=0x0;_0x41eab1<_0x451269[_0xa55c('0x58')];_0x41eab1+=0x1){if(ut['getDiff'](_0x451269[_0x41eab1][_0xa55c('0x59')])<_0x204767[_0xa55c('0x5a')]*0x3c){if(_0x451269[_0x41eab1]['Agent']&&!_0x451269[_0x41eab1][_0xa55c('0x5b')][_0xa55c('0x5c')]){_0x59a6c8['run'](_0x451269[_0x41eab1]['id'])[_0xa55c('0x57')](ut[_0xa55c('0x5d')](_0xa55c('0x5e')))[_0xa55c('0x5f')](ut['logger2'](_0xa55c('0x5e')));}else{rpcDb['disableContact'](_0x451269[_0x41eab1]['id']);}}else{var _0x2157d6=new Action(_0x451269[_0x41eab1],_0x204767);_0x2157d6[_0xa55c('0x60')]=moment()[_0xa55c('0x27')]('YYYY-MM-DD\x20HH:mm:ss');_0x204767[_0xa55c('0x61')]+=0x1;ut[_0xa55c('0x62')](_0x2157d6,0x17,'RecallInQueue');if(_0x204767[_0xa55c('0x63')]){rpcDb[_0xa55c('0x64')](ut[_0xa55c('0x65')](_0x451269[_0x41eab1]));rpcDb[_0xa55c('0x66')](_0x2157d6,_0xa55c('0x67'));}else{ut[_0xa55c('0x62')](_0x2157d6,0x16,_0xa55c('0x68'));rpcDb[_0xa55c('0x66')](_0x2157d6,_0xa55c('0x69'));rpcDb[_0xa55c('0x6a')](_0x2157d6,'[HistoryRecallClose]');}}}}})[_0xa55c('0x5f')](ut[_0xa55c('0x5d')](_0xa55c('0x6b')));};Preview['prototype'][_0xa55c('0x6c')]=function(_0x35bf0a){_0x35bf0a['sendMessageOneNotActive']=!![];if(ut[_0xa55c('0x6d')](_0x35bf0a['loggedIn'])){_0x35bf0a[_0xa55c('0x2e')]=utils[_0xa55c('0x2f')][_0xa55c('0x6e')];}else if(!ut[_0xa55c('0x6f')](_0x35bf0a[_0xa55c('0x70')])){_0x35bf0a['message']=utils[_0xa55c('0x2f')][_0xa55c('0x30')];}else if(!this['isTrunkReachable'](_0x35bf0a[_0xa55c('0x71')])){if(!this[_0xa55c('0x72')](_0x35bf0a[_0xa55c('0x73')])){_0x35bf0a[_0xa55c('0x2e')]=utils['CAMPAIGN_STATUS']['UNREACHABLE_TRUNK'];}else{_0x35bf0a[_0xa55c('0x2e')]=utils[_0xa55c('0x2f')][_0xa55c('0x74')];}}else{_0x35bf0a[_0xa55c('0x2e')]=utils['CAMPAIGN_STATUS'][_0xa55c('0x74')];}};Preview['prototype'][_0xa55c('0x75')]=function(_0x437ced,_0x20593d,_0x2ccfb1){var _0xec640=this;var _0x53b2f7=this[_0xa55c('0x14')][_0x20593d];var _0x54f776=this[_0xa55c('0x12')][_0x53b2f7[_0xa55c('0x47')]];var _0x2cfe08;var _0x1e1c5b=![];var _0x19aaf5=0x2;var _0x138c9e=0x3;if(_0x54f776){switch(_0x2ccfb1){case'1':_0x54f776[_0xa55c('0x76')]+=0x1;_0x53b2f7['countnosuchnumberretry']+=0x1;_0x53b2f7[_0xa55c('0x77')]=ut[_0xa55c('0x78')](_0x53b2f7);ut[_0xa55c('0x62')](_0x53b2f7,0x0,_0xa55c('0x79'));ami[_0xa55c('0x24')]('custom:agentnosuchnumber',ut[_0xa55c('0x7a')](_0x53b2f7,_0xa55c('0x7b')));rpcDb[_0xa55c('0x66')](_0x53b2f7,_0xa55c('0x7c'));_0xec640[_0xa55c('0x7d')](_0x53b2f7,'0',_0x54f776)['then'](function(_0xdd92c1){_0x1e1c5b=_0xdd92c1[_0xa55c('0x7e')]==0x1;_0x19aaf5=_0x54f776[_0xa55c('0x7f')];_0x138c9e=_0x54f776[_0xa55c('0x80')];if(!_0x1e1c5b){if(ut[_0xa55c('0x78')](_0x53b2f7)>=_0x54f776['dialGlobalMaxRetry']){_0x2cfe08=ut[_0xa55c('0x81')](_0x53b2f7,0xf,'Global');rpcDb[_0xa55c('0x6a')](_0x2cfe08,'[callProgressDetectingCustomer][logNoSuchGlobal]');}else{if(_0x53b2f7[_0xa55c('0x82')]>=_0x54f776['dialNoSuchNumberMaxRetry']){rpcDb[_0xa55c('0x6a')](_0x53b2f7,_0xa55c('0x83'));}else{rpcDb[_0xa55c('0x84')](ut[_0xa55c('0x85')](_0x53b2f7,_0xa55c('0x82'),_0x54f776[_0xa55c('0x7f')]),_0x53b2f7[_0xa55c('0x86')],_0x53b2f7[_0xa55c('0x87')]);}}delete this[_0xa55c('0x14')][_0x437ced[_0xa55c('0x88')]];}else{_0x53b2f7['countnosuchnumberretry']++;logger[_0xa55c('0x44')](_0xa55c('0x89'),_0x53b2f7['countnosuchnumberretry']);logger[_0xa55c('0x44')]('id',_0x53b2f7[_0xa55c('0x8a')]);_0xec640[_0xa55c('0x8b')]({'id':_0x53b2f7[_0xa55c('0x8a')],'field':{'countnosuchnumberretry':_0x53b2f7[_0xa55c('0x82')]}})[_0xa55c('0x57')](function(){_0xec640[_0xa55c('0x8c')](_0x53b2f7,_0x19aaf5,_0x138c9e)[_0xa55c('0x57')](function(){});});}});break;case'ANSWER':var _0x1dfaf7=moment()[_0xa55c('0x27')](_0xa55c('0x8d'));_0x53b2f7[_0xa55c('0x8e')]=_0x1dfaf7;_0x53b2f7[_0xa55c('0x8f')]=_0x1dfaf7;_0x53b2f7[_0xa55c('0x50')]=!![];_0x54f776[_0xa55c('0x90')]+=0x1;logger[_0xa55c('0x44')](_0xa55c('0x91'),_0x53b2f7['uniqueid'],_0xa55c('0x92'),_0x54f776[_0xa55c('0x29')],_0xa55c('0x48'),_0x54f776[_0xa55c('0x90')]);ami[_0xa55c('0x24')](_0xa55c('0x93'),ut[_0xa55c('0x7a')](_0x53b2f7,_0xa55c('0x94'),this[_0xa55c('0x12')][_0x53b2f7[_0xa55c('0x47')]]));if(_0x54f776[_0xa55c('0x95')]){ami['emit'](_0xa55c('0x96'),ut['buildAcw'](_0x53b2f7));}break;case'16':ami[_0xa55c('0x24')](_0xa55c('0x97'),ut[_0xa55c('0x7a')](_0x53b2f7,'complete',this['campaignsPreview'][_0x53b2f7[_0xa55c('0x47')]]));emitVoiceQueueChannelRemove(ut[_0xa55c('0x7a')](_0x53b2f7,_0xa55c('0x98')));_0x54f776[_0xa55c('0x99')]+=0x1;_0x54f776['total']+=0x1;_0x54f776[_0xa55c('0x9a')]+=0x1;ut[_0xa55c('0x51')](_0x54f776,_0xa55c('0x9b'));_0x53b2f7[_0xa55c('0x77')]=ut[_0xa55c('0x78')](_0x53b2f7);ut['logCustomer'](_0x53b2f7,0x4,'Answer');rpcDb[_0xa55c('0x66')](_0x53b2f7,_0xa55c('0x9c'));rpcDb[_0xa55c('0x6a')](_0x53b2f7,_0xa55c('0x9d'));rpcDb[_0xa55c('0x9e')](_0x53b2f7);_0x54f776['sumDuration']+=_0x53b2f7[_0xa55c('0x9f')];_0x54f776[_0xa55c('0xa0')]+=_0x53b2f7['talktime'];logger[_0xa55c('0x44')](_0xa55c('0xa1'),_0x53b2f7[_0xa55c('0xa2')],'\x20Queue',_0x54f776[_0xa55c('0x29')],_0xa55c('0x48'),_0x54f776[_0xa55c('0x90')]);delete this[_0xa55c('0x14')][_0x437ced[_0xa55c('0x88')]];break;case'BUSY':_0x54f776[_0xa55c('0xa3')]+=0x1;_0x53b2f7[_0xa55c('0xa4')]+=0x1;_0x53b2f7['countglobal']=ut['totalGlobal'](_0x53b2f7);ut[_0xa55c('0x62')](_0x53b2f7,0x5,'Busy');_0x19aaf5=_0x54f776[_0xa55c('0xa5')];_0x138c9e=_0x54f776[_0xa55c('0x80')];ami[_0xa55c('0x24')](_0xa55c('0xa6'),ut[_0xa55c('0x7a')](_0x53b2f7,_0xa55c('0xa7')));rpcDb[_0xa55c('0x66')](_0x53b2f7,_0xa55c('0xa8'));_0xec640[_0xa55c('0x7d')](_0x53b2f7,'5',_0x54f776)['then'](function(_0x463195){_0x1e1c5b=_0x463195[_0xa55c('0x7e')]==0x1;if(!_0x1e1c5b){if(ut[_0xa55c('0x78')](_0x53b2f7)>=_0x54f776[_0xa55c('0xa9')]){_0x2cfe08=ut['cloneAction'](_0x53b2f7,0xf,_0xa55c('0xaa'));rpcDb[_0xa55c('0x6a')](_0x2cfe08,_0xa55c('0xab'));}else{if(_0x53b2f7[_0xa55c('0xa4')]>=_0x54f776['dialBusyMaxRetry']){rpcDb['createCustomerFinal'](_0x53b2f7,_0xa55c('0xa8'));}else{rpcDb[_0xa55c('0x84')](ut[_0xa55c('0x85')](_0x53b2f7,_0xa55c('0xa4'),_0x54f776['dialBusyRetryFrequency']),_0x53b2f7['unlockAgent'],_0x53b2f7[_0xa55c('0x87')]);}}}else{_0x53b2f7[_0xa55c('0xa4')]++;_0xec640[_0xa55c('0x8b')]({'id':_0x53b2f7[_0xa55c('0x8a')],'field':{'countbusyretry':_0x53b2f7[_0xa55c('0xa4')]}})[_0xa55c('0x57')](function(){_0xec640[_0xa55c('0x8c')](_0x53b2f7,_0x19aaf5,_0x138c9e)['then'](function(){});});}});break;case _0xa55c('0xac'):_0x54f776['outboundNoAnswerCallsDay']+=0x1;_0x53b2f7[_0xa55c('0xad')]+=0x1;_0x53b2f7['countglobal']=ut[_0xa55c('0x78')](_0x53b2f7);ut[_0xa55c('0x62')](_0x53b2f7,0x3,_0xa55c('0xae'));_0x19aaf5=_0x54f776[_0xa55c('0xaf')];_0x138c9e=_0x54f776[_0xa55c('0x80')];var _0x402f02=ut[_0xa55c('0xb0')](_0x53b2f7,_0x54f776);ami[_0xa55c('0x24')]('custom:agentnoanswer',_0x402f02);rpcDb['createCustomerHistory'](_0x53b2f7,_0xa55c('0xb1'));_0xec640[_0xa55c('0x7d')](_0x53b2f7,'3',_0x54f776)[_0xa55c('0x57')](function(_0x256db0){_0x1e1c5b=_0x256db0[_0xa55c('0x7e')]==0x1;if(!_0x1e1c5b){if(ut[_0xa55c('0x78')](_0x53b2f7)>=_0x54f776['dialGlobalMaxRetry']){_0x2cfe08=ut[_0xa55c('0x81')](_0x53b2f7,0xf,_0xa55c('0xaa'));rpcDb[_0xa55c('0x6a')](_0x2cfe08,_0xa55c('0xb2'));}else{if(_0x53b2f7[_0xa55c('0xad')]>=_0x54f776[_0xa55c('0xb3')]){rpcDb[_0xa55c('0x6a')](_0x53b2f7,_0xa55c('0xb1'));}else{rpcDb['rescheduleContact'](ut[_0xa55c('0x85')](_0x53b2f7,_0xa55c('0xad'),_0x54f776[_0xa55c('0xaf')]),_0x53b2f7[_0xa55c('0x86')],_0x53b2f7[_0xa55c('0x87')]);}}}else{_0x53b2f7['countnoanswerretry']++;_0xec640[_0xa55c('0x8b')]({'id':_0x53b2f7[_0xa55c('0x8a')],'field':{'countnoanswerretry':_0x53b2f7['countnoanswerretry']}})['then'](function(){_0xec640[_0xa55c('0x8c')](_0x53b2f7,_0x19aaf5,_0x138c9e)[_0xa55c('0x57')](function(){});});}});break;case'CONGESTION':_0x54f776['outboundCongestionCallsDay']+=0x1;_0x53b2f7['countcongestionretry']+=0x1;_0x53b2f7['countglobal']=ut[_0xa55c('0x78')](_0x53b2f7);ut[_0xa55c('0x62')](_0x53b2f7,0x8,_0xa55c('0xb4'));_0x19aaf5=_0x54f776[_0xa55c('0xb5')];_0x138c9e=_0x54f776[_0xa55c('0x80')];ami[_0xa55c('0x24')]('custom:agentcongestion',ut[_0xa55c('0x7a')](_0x53b2f7,_0xa55c('0xb6')));rpcDb[_0xa55c('0x66')](_0x53b2f7,_0xa55c('0xb7'));_0xec640['verifyAdditionalPhones'](_0x53b2f7,'8',_0x54f776)[_0xa55c('0x57')](function(_0x25e4e0){_0x1e1c5b=_0x25e4e0[_0xa55c('0x7e')]==0x1;if(!_0x1e1c5b){if(ut['totalGlobal'](_0x53b2f7)>=_0x54f776[_0xa55c('0xa9')]){_0x2cfe08=ut['cloneAction'](_0x53b2f7,0xf,'Global');rpcDb[_0xa55c('0x6a')](_0x2cfe08,_0xa55c('0xb8'));}else{if(_0x53b2f7[_0xa55c('0xb9')]>=_0x54f776[_0xa55c('0xba')]){rpcDb[_0xa55c('0x6a')](_0x53b2f7,_0xa55c('0xb7'));}else{rpcDb[_0xa55c('0x84')](ut['scheduledAt'](_0x53b2f7,'countcongestionretry',_0x54f776[_0xa55c('0xa5')]),_0x53b2f7[_0xa55c('0x86')],_0x53b2f7[_0xa55c('0x87')]);}}}else{_0x53b2f7[_0xa55c('0xb9')]++;_0xec640[_0xa55c('0x8b')]({'id':_0x53b2f7[_0xa55c('0x8a')],'field':{'countcongestionretry':_0x53b2f7[_0xa55c('0xb9')]}})[_0xa55c('0x57')](function(){_0xec640[_0xa55c('0x8c')](_0x53b2f7,_0x19aaf5,_0x138c9e)[_0xa55c('0x57')](function(){});});}});break;case'CANCEL':_0x54f776[_0xa55c('0xbb')]+=0x1;_0x53b2f7[_0xa55c('0xbc')]+=0x1;_0x53b2f7['countglobal']=ut[_0xa55c('0x78')](_0x53b2f7);ut['logCustomer'](_0x53b2f7,0x14,_0xa55c('0xbd'));_0x19aaf5=_0x54f776[_0xa55c('0xbe')];_0x138c9e=_0x54f776[_0xa55c('0x80')];ami[_0xa55c('0x24')](_0xa55c('0xbf'),ut['buildObj'](_0x53b2f7,_0xa55c('0xc0')));rpcDb[_0xa55c('0x66')](_0x53b2f7,_0xa55c('0xc1'));_0xec640[_0xa55c('0x7d')](_0x53b2f7,'20',_0x54f776)[_0xa55c('0x57')](function(_0x31287c){_0x1e1c5b=_0x31287c[_0xa55c('0x7e')]==0x1;if(!_0x1e1c5b){if(ut['totalGlobal'](_0x53b2f7)>=_0x54f776['dialGlobalMaxRetry']){_0x2cfe08=ut['cloneAction'](_0x53b2f7,0x14,_0xa55c('0xbd'));rpcDb['createCustomerFinal'](_0x2cfe08,_0xa55c('0xc2'));}else{if(_0x53b2f7[_0xa55c('0xbc')]>=_0x54f776[_0xa55c('0xc3')]){rpcDb[_0xa55c('0x6a')](_0x53b2f7,_0xa55c('0xc2'));}else{rpcDb['rescheduleContact'](ut[_0xa55c('0x85')](_0x53b2f7,'countagentrejectretry',_0x54f776[_0xa55c('0xbe')]),_0x53b2f7[_0xa55c('0x86')],_0x53b2f7[_0xa55c('0x87')]);}}}else{_0x53b2f7[_0xa55c('0xad')]++;_0xec640['incrementPreviewCounters']({'id':_0x53b2f7[_0xa55c('0x8a')],'field':{'countnoanswerretry':_0x53b2f7[_0xa55c('0xad')]}})[_0xa55c('0x57')](function(){_0xec640[_0xa55c('0x8c')](_0x53b2f7,_0x19aaf5,_0x138c9e)[_0xa55c('0x57')](function(){});});}});break;case _0xa55c('0xc4'):_0x54f776[_0xa55c('0xc5')]+=0x1;_0x53b2f7[_0xa55c('0xc6')]+=0x1;_0x53b2f7['countglobal']=ut[_0xa55c('0x78')](_0x53b2f7);ut[_0xa55c('0x62')](_0x53b2f7,0xb,_0xa55c('0xc7'));rpcDb[_0xa55c('0x66')](_0x53b2f7,_0xa55c('0xc8'));_0xec640[_0xa55c('0x7d')](_0x53b2f7,'11',_0x54f776)['then'](function(_0x46124b){_0x1e1c5b=_0x46124b['additional']==0x1;if(!_0x1e1c5b){if(ut[_0xa55c('0x78')](_0x53b2f7)>=_0x54f776['dialGlobalMaxRetry']){_0x2cfe08=ut[_0xa55c('0x81')](_0x53b2f7,0xf,_0xa55c('0xaa'));rpcDb[_0xa55c('0x6a')](_0x2cfe08,'[callProgressDetectingCustomer][logAbandoned]');}else{if(_0x53b2f7[_0xa55c('0xc9')]>=_0x54f776[_0xa55c('0xca')]){rpcDb[_0xa55c('0x6a')](_0x53b2f7,'[callProgressDetectingCustomer][logAbandoned]');}else{rpcDb[_0xa55c('0x84')](ut['scheduledAt'](_0x53b2f7,_0xa55c('0xc6'),_0x54f776[_0xa55c('0xcb')]),_0x53b2f7['unlockAgent'],_0x53b2f7[_0xa55c('0x87')]);}}}else{_0x53b2f7['countnoanswerretry']++;_0xec640[_0xa55c('0x8b')]({'id':_0x53b2f7[_0xa55c('0x8a')],'field':{'countnoanswerretry':_0x53b2f7['countnoanswerretry']}})[_0xa55c('0x57')](function(){_0xec640[_0xa55c('0x8c')](_0x53b2f7,_0x19aaf5,_0x138c9e)['then'](function(){});});}});break;case'18':_0x54f776[_0xa55c('0xcc')]+=0x1;_0x53b2f7[_0xa55c('0xcd')]+=0x1;_0x53b2f7['countglobal']=ut[_0xa55c('0x78')](_0x53b2f7);ut['logCustomer'](_0x53b2f7,0x12,_0x437ced['cause-txt']||_0x437ced[_0xa55c('0xce')]);ami[_0xa55c('0x24')](_0xa55c('0xcf'),ut[_0xa55c('0x7a')](_0x53b2f7,'amd'));rpcDb[_0xa55c('0x66')](_0x53b2f7,'[callProgressDetectingCustomer][hangupInAMD]');_0xec640[_0xa55c('0x7d')](_0x53b2f7,'18',_0x54f776)['then'](function(_0x4ab9f1){_0x1e1c5b=_0x4ab9f1['additional']==0x1;if(!_0x1e1c5b){if(ut[_0xa55c('0x78')](_0x53b2f7)>=_0x54f776['dialGlobalMaxRetry']){_0x2cfe08=ut['cloneAction'](_0x53b2f7,0x12,_0xa55c('0xaa'));rpcDb[_0xa55c('0x6a')](_0x2cfe08,_0xa55c('0xd0'));}else{rpcDb[_0xa55c('0x6a')](_0x53b2f7,_0xa55c('0xd0'));}}else{_0x53b2f7[_0xa55c('0xad')]++;_0xec640[_0xa55c('0x8b')]({'id':_0x53b2f7[_0xa55c('0x8a')],'field':{'countnoanswerretry':_0x53b2f7[_0xa55c('0xad')]}})[_0xa55c('0x57')](function(){_0xec640[_0xa55c('0x8c')](_0x53b2f7,_0x19aaf5,_0x138c9e)[_0xa55c('0x57')](function(){});});}});delete this[_0xa55c('0x14')][_0x437ced['linkedid']];break;case'19':_0x54f776[_0xa55c('0xcc')]+=0x1;_0x53b2f7['countglobal']=ut['totalGlobal'](_0x53b2f7);ut['logCustomer'](_0x53b2f7,0x13,_0x437ced[_0xa55c('0xd1')]||_0x437ced['dialstatus']);ami[_0xa55c('0x24')]('custom:amd',ut[_0xa55c('0x7a')](_0x53b2f7,'amd'));rpcDb['createCustomerHistory'](_0x53b2f7,_0xa55c('0xd2'));_0xec640['verifyAdditionalPhones'](_0x53b2f7,'18',_0x54f776)['then'](function(_0x2961b6){_0x1e1c5b=_0x2961b6[_0xa55c('0x7e')]==0x1;if(!_0x1e1c5b){if(ut['totalGlobal'](_0x53b2f7)>=_0x54f776[_0xa55c('0xa9')]){_0x2cfe08=ut['cloneAction'](_0x53b2f7,0xf,_0xa55c('0xaa'));rpcDb[_0xa55c('0x6a')](_0x2cfe08,_0xa55c('0xd2'));}else{rpcDb['createCustomerFinal'](_0x53b2f7,'[callProgressDetectingCustomer][machine]');}}else{_0x53b2f7[_0xa55c('0xad')]++;_0xec640[_0xa55c('0x8b')]({'id':_0x53b2f7[_0xa55c('0x8a')],'field':{'countnoanswerretry':_0x53b2f7[_0xa55c('0xad')]}})[_0xa55c('0x57')](function(){_0xec640[_0xa55c('0x8c')](_0x53b2f7,_0x19aaf5,_0x138c9e)[_0xa55c('0x57')](function(){});});}});delete this[_0xa55c('0x14')][_0x437ced['linkedid']];break;default:if(_0x53b2f7[_0xa55c('0x50')]){ut[_0xa55c('0x51')](_0x54f776,_0xa55c('0xd3'));ut[_0xa55c('0x52')](_0xa55c('0xd4')+_0x54f776[_0xa55c('0x29')],_0x437ced);}_0x54f776[_0xa55c('0xcc')]+=0x1;_0x53b2f7[_0xa55c('0x77')]=ut[_0xa55c('0x78')](_0x53b2f7);ut['logCustomer'](_0x53b2f7,0xc,_0x437ced[_0xa55c('0xd1')]||_0x437ced[_0xa55c('0xce')]);_0x19aaf5=_0x54f776[_0xa55c('0xbe')];_0x138c9e=_0x54f776['callAdditionalPhoneAfterMin'];rpcDb['createCustomerHistory'](_0x53b2f7,'[callProgressDetectingCustomer][logUnknown]');_0xec640[_0xa55c('0x7d')](_0x53b2f7,'20',_0x54f776)['then'](function(_0x1ba04f){_0x1e1c5b=_0x1ba04f[_0xa55c('0x7e')]==0x1;if(!_0x1e1c5b){if(ut[_0xa55c('0x78')](_0x53b2f7)>=_0x54f776[_0xa55c('0xa9')]){_0x2cfe08=ut[_0xa55c('0x81')](_0x53b2f7,0xf,_0xa55c('0xaa'));rpcDb[_0xa55c('0x6a')](_0x2cfe08,_0xa55c('0xd5'));}else{rpcDb[_0xa55c('0x6a')](_0x53b2f7,_0xa55c('0xd5'));}delete this[_0xa55c('0x14')][_0x437ced[_0xa55c('0x88')]];}else{_0xec640[_0xa55c('0x8c')](_0x53b2f7,_0x19aaf5,_0x138c9e)[_0xa55c('0x57')](function(){});}});}if(!(_0x53b2f7[_0xa55c('0x50')]&&_0x2ccfb1==='16')){ut[_0xa55c('0x4e')](_0x54f776,_0xa55c('0xd6'));logger[_0xa55c('0x44')](_0xa55c('0xd7'),_0x53b2f7[_0xa55c('0xa2')],_0xa55c('0x92'),_0x54f776[_0xa55c('0x29')],_0xa55c('0x46'),_0x54f776[_0xa55c('0x2a')]);}if(_0x2ccfb1!=='ANSWER'){delete this[_0xa55c('0x14')][_0x437ced[_0xa55c('0x88')]];delete this['actions'][_0x437ced[_0xa55c('0xd8')]];}_0x54f776[_0xa55c('0xd9')]=!![];}};Preview[_0xa55c('0x35')][_0xa55c('0xda')]=function(_0x31767b,_0x4d9b66,_0x456dd4){if(_['isUndefined'](_0x4d9b66)&&'object'!==typeof _0x4d9b66){return;}if(_[_0xa55c('0xdb')](_0x456dd4)&&_0xa55c('0xdc')!==typeof _0x456dd4){return;}switch(_0x456dd4[_0xa55c('0xdd')]){case'0':ut[_0xa55c('0xde')](_0x31767b,0x0,_0xa55c('0x79'));rpcDb[_0xa55c('0xdf')](_0x31767b,_0xa55c('0xe0'));break;case'3':ut[_0xa55c('0xde')](_0x31767b,0x3,_0xa55c('0xae'));rpcDb[_0xa55c('0xdf')](_0x31767b,_0xa55c('0xe1'));break;case'5':ut[_0xa55c('0xde')](_0x31767b,0x5,_0xa55c('0xe2'));rpcDb[_0xa55c('0xdf')](_0x31767b,_0xa55c('0xe3'));break;case'8':ut[_0xa55c('0xde')](_0x31767b,0x8,_0xa55c('0xb4'));rpcDb[_0xa55c('0xdf')](_0x31767b,_0xa55c('0xe4'));break;case'22':ut['logAgent'](_0x31767b,0x16,'AnswerAGI');rpcDb['createAgentHistory'](_0x31767b,_0xa55c('0xe5'));break;default:ut[_0xa55c('0xde')](_0x31767b,0xc,_0x456dd4['reason']);rpcDb[_0xa55c('0xdf')](_0x31767b,'[callProgressDetectingAgent][logCongestion]');}ut[_0xa55c('0x4e')](_0x4d9b66,'[callProgressDetectingAgent]');logger[_0xa55c('0x44')](_0xa55c('0xe6'),_0x31767b[_0xa55c('0xa2')],_0xa55c('0x92'),_0x4d9b66[_0xa55c('0x29')],_0xa55c('0x46'),_0x4d9b66[_0xa55c('0x2a')]);delete this[_0xa55c('0x14')][_0x31767b[_0xa55c('0xa2')]];};Preview[_0xa55c('0x35')][_0xa55c('0x7d')]=function(_0x53f209,_0x59f3a4,_0xde7bd){return cmHopperAdditionalPhone['verifyAdditionalPhones'](_0x53f209,_0x59f3a4,_0xde7bd)[_0xa55c('0x5f')](logger['info'](_0xa55c('0xe7')));};Preview[_0xa55c('0x35')][_0xa55c('0x8c')]=function(_0x5b20c5,_0x3b8f15,_0x18584c){return cmHopperAdditionalPhone[_0xa55c('0x8c')](_0x5b20c5,_0x3b8f15,_0x18584c)['catch'](logger[_0xa55c('0x44')]('[swapAdditionalPhone]\x20'));};Preview[_0xa55c('0x35')]['incrementPreviewCounters']=function(_0x4e8433){return Promise[_0xa55c('0xe8')]()[_0xa55c('0x57')](cmHopperAdditionalPhone[_0xa55c('0x8b')](_0x4e8433))['catch'](logger[_0xa55c('0x44')](_0xa55c('0xe9')));};Preview[_0xa55c('0x35')][_0xa55c('0xea')]=function(_0x4399bd,_0x3e9384,_0x2e76ad,_0x24db74,_0x4b1762){var _0x402298=this;return new Promise(function(_0x1b8b05,_0x80befe){if(_[_0xa55c('0x43')](_0x3e9384)||_[_0xa55c('0x43')](_0x3e9384[_0xa55c('0xeb')])||_[_0xa55c('0x43')](_0x3e9384[_0xa55c('0xec')])||_[_0xa55c('0x43')](_0x3e9384[_0xa55c('0xed')])){_0x80befe(ut[_0xa55c('0x2e')]('Contact\x20is\x20undefined',_0x24db74,_0x4b1762));return;}var _0x263d16=uuid['v4']();var _0x48127c=_0x402298['campaignsPreview'][_0x3e9384[_0xa55c('0xee')]['name']];var _0x427e3b=_0x2e76ad?_0x402298['agents'][_0x2e76ad]['id']:undefined;_0x4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