Built motion from commit 9d0783e6.|2.6.13
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x6aa7=['\x20Trunk\x20is\x20not\x20active','TrunkBackup','[Preview][validateContact][Trunk\x20not\x20working\x20correctly]','\x20Trunk\x20Backup\x20is\x20not\x20active','Trunk\x20not\x20working\x20correctly','isActive','[Preview][validateContact][Campaign\x20Active]','\x20Not\x20Active','campaign\x20Name:\x20','dialPrefix','trim','dialCutDigit','SIP/%s/%s%s','substring','getCallerId','callerid','dialRandomLastDigitCallerIdNumber','dialOriginateCallerIdNumber','originatecalleridname','extractCalleridName','originatecalleridnum','extractCalleridNumber','addVariables','merge','toLowerVariables','[originated][increment]','OriginateError','[originateFailure][logOriginateFailure]','actionid','logLookAgent','clone','isFailure','response','custom:agentringnoanswer','rejected','callProgressDetectingAgent','[callProgressDetectingAgent][logAnswer]','cause','[syncHangup][talking][cause]','statedesc','dialQueueProject','channelstate','transfer','destuniqueid','syncHangupRequest','addVariable','variables','filterKey','keys','variable','value','error','[syncVarSet][Preview]','inspect','syncAttendedTransfer','transfertargetlinkedid','exports','util','uuid','moment','ioredis','../../../config/environment','preview','../../../config/logger','actionPreview','../rpc/cmHopperAdditionalPhone','./util/util','../dialer/utils','redis','localhost','socket.io-emitter','prototype','enqueue','tail','finally','sequence','campaignsPreview','trunks','actions','agents','clockClearZombieChannels','originateresponse','hangup','bind','hanguprequest','syncDialEnd','newexten','syncNewExten','varset','syncVarSet','blindtransfer','syncBlindTransfer','loopCampaigns','info','[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event','format','voice:queue:%s','name','voice_queue_channel:remove','emit','voice_queue_presence:remove','sendMessageOneNotActive','originated','pTalking','available','paused','CAMPAIGN_STATUS','INACTIVE','logger','[CampaignPreview]\x20Campaign\x20Queue:\x20','\x20is\x20not\x20active','message','DEACTIVATED','syncCampaigns','dialMethod','booked','type','outbound','clearZombieChannels','hasOwnProperty','setMessage','clearZombieChannel','isNil','[clearZombieChannels][talking]','Queue','queue','stringify','dialAnswer','pick','contactId','UserId','ListId','Action','status','channel','catch','No\x20such\x20channel','updateOriginated','[clearZombieChannel]','decrementTalkink','[action]','size','recallMe','getContactRecallMe','agentReadyId','then','length','getDiff','dialRecallMeTimeout','Agent','voicePause','run','[RecallMe]','disableContact','starttime','YYYY-MM-DD\x20HH:mm:ss','RecallInQueue','dialRecallInQueue','rescheduleContactInQueue','createBody','createCustomerHistory','[HistoryDialRecallInQueue][historyCatch]','RecallFailedTimeout','[HistoryRecallClose]','logger2','IsNotLoggedIn','loggedIn','NO_AGENTS_LOGGED','dialActive','isTrunkReachable','Trunk','UNREACHABLE_TRUNK','ACTIVE','callProgressDetectingCustomer','outboundNoSuchCallsDay','countnosuchnumberretry','totalGlobal','logCustomer','NoSuchNumber','custom:agentnosuchnumber','buildObj','nosuchnumber','[callProgressDetectingCustomer][logNoSuch]','additional','dialNoSuchNumberRetryFrequency','callAdditionalPhoneAfterMin','dialGlobalMaxRetry','cloneAction','Global','createCustomerFinal','[callProgressDetectingCustomer][logNoSuchGlobal]','dialNoSuchNumberMaxRetry','rescheduleContact','scheduledAt','unlockAgent','actioncountonusuch','idContact','incrementPreviewCounters','ANSWER','responsetime','answertime','[syncHangup][talking][increment]','uniqueid','\x20Queue','connect','acw','custom:agentConnectPreview','buildAcw','complete','total','[16]','countglobal','Answer','[callProgressDetectingCustomer][logAnswer]','[callProgressDetectingCustomer][logAnswerGlobal]','crateCustomerReportQueue','sumDuration','sumBillable','talktime','[syncHangup][talking][decrement]','pTalking:\x20','linkedid','outboundBusyCallsDay','countbusyretry','Busy','dialBusyRetryFrequency','busy','[callProgressDetectingCustomer][logBusy]','activeContact','swapAdditionalPhones','NOANSWER','countnoanswerretry','NoAnswer','dialNoAnswerRetryFrequency','verifyAdditionalPhones','dialNoAnswerMaxRetry','[callProgressDetectingCustomer][logNoAnswer]','CONGESTION','outboundCongestionCallsDay','countcongestionretry','Congestion','dialCongestionRetryFrequency','custom:agentcongestion','[callProgressDetectingCustomer][logCongestion]','[callProgressDetectingCustomer][logCongestionGlobal]','CANCEL','countagentrejectretry','AgentReject','dialAgentRejectRetryFrequency','[callProgressDetectingCustomer][logAgentReject]','dialAgentRejectMaxRetry','outboundAbandonedCallsDay','Abandoned','[callProgressDetectingCustomer][logAbandoned]','countabandonedretry','dialAbandonedRetryFrequency','outboundUnknownCallsDay','cause-txt','dialstatus','custom:amd','amd','[callProgressDetectingCustomer][hangupInAMD]','[callProgressDetectingCustomer][machine]','[default]','loggerError','[Dialer][decrementTalkink][no\x20Hangup][Preview]','[callProgressDetectingCustomer][logUnknown]','[callProgressDetectingCustomer][logUnknownGlobal]','[callProgressDetectingCustomer]','[originated][decrement][callProgressDetectingCustomer]','originated:\x20','destlinkedid','queueSummaryCountersUpdated','object','isUndefined','reason','logAgent','[callProgressDetectingAgent][logNoSuch]','createAgentHistory','[callProgressDetectingAgent][logNoAnswer]','[callProgressDetectingAgent][logBusy]','[callProgressDetectingAgent][logCongestion]','AnswerAGI','[callProgressDetectingAgent][logAnswerAGI]','[callProgressDetectingAgent]','[originated][decrement][callProgressDetectingAgent]','[verifyAdditionalPhone]\x20','[swapAdditionalPhone]\x20','resolve','[incrementPreviewCounters]\x20','checkInBlack','Contact','phone','lookAgent','execCall','[Preview][execCall][success]','Queue:\x20','\x20IdHopper:\x20','custom:agentcalled','called','Calling','[Preview][execCall][failure]','Call\x20failed','outboundBlacklistCallsDay','createHistory','SIP/%s','reachable','unmonitored','execRun','unlockContact','active','getContactPreview','recallme','validateContact','checkIsBlackList','VoiceQueueId','Call\x20unsuccessful','[Preview][getContactPreview]','Empty\x20Campaign'];(function(_0x13bb74,_0x28fd9d){var _0x29b47c=function(_0x316126){while(--_0x316126){_0x13bb74['push'](_0x13bb74['shift']());}};_0x29b47c(++_0x28fd9d);}(_0x6aa7,0x178));var _0x76aa=function(_0x517dac,_0x3b9bb5){_0x517dac=_0x517dac-0x0;var _0x4de598=_0x6aa7[_0x517dac];return _0x4de598;};'use strict';var util=require(_0x76aa('0x0'));var _=require('lodash');var uuid=require(_0x76aa('0x1'));var moment=require(_0x76aa('0x2'));var Redis=require(_0x76aa('0x3'));var config=require(_0x76aa('0x4'));var logger=require('../../../config/logger')(_0x76aa('0x5'));var loggerAction=require(_0x76aa('0x6'))(_0x76aa('0x7'));var ami=require('../ami');var rpcDb=require('./rpcDb');var cmHopperAdditionalPhone=require(_0x76aa('0x8'));var Action=require('./action');var ut=require(_0x76aa('0x9'));var utils=require(_0x76aa('0xa'));config[_0x76aa('0xb')]=_['defaults'](config[_0x76aa('0xb')],{'host':_0x76aa('0xc'),'port':0x18eb});var io=require(_0x76aa('0xd'))(new Redis(config['redis']));var Sequence=function(){};Sequence[_0x76aa('0xe')][_0x76aa('0xf')]=function(_0x41643a){this[_0x76aa('0x10')]=this[_0x76aa('0x10')]?this[_0x76aa('0x10')][_0x76aa('0x11')](_0x41643a):_0x41643a();};function Preview(_0x8dc35c){this[_0x76aa('0x12')]=new Sequence();this[_0x76aa('0x13')]=_0x8dc35c['voiceQueues'];this[_0x76aa('0x14')]=_0x8dc35c['trunks'];this[_0x76aa('0x15')]={};this[_0x76aa('0x16')]=_0x8dc35c[_0x76aa('0x16')];this[_0x76aa('0x17')]=0x0;ami['on'](_0x76aa('0x18'),this['syncOriginateResponse']['bind'](this));ami['on'](_0x76aa('0x19'),this['syncHangup'][_0x76aa('0x1a')](this));ami['on'](_0x76aa('0x1b'),this['syncHangupRequest'][_0x76aa('0x1a')](this));ami['on']('dialend',this[_0x76aa('0x1c')]['bind'](this));ami['on'](_0x76aa('0x1d'),this[_0x76aa('0x1e')][_0x76aa('0x1a')](this));ami['on'](_0x76aa('0x1f'),this[_0x76aa('0x20')][_0x76aa('0x1a')](this));ami['on']('attendedtransfer',this['syncAttendedTransfer'][_0x76aa('0x1a')](this));ami['on'](_0x76aa('0x21'),this[_0x76aa('0x22')][_0x76aa('0x1a')](this));this[_0x76aa('0x23')](this[_0x76aa('0x13')]);}function emit(_0x19af92,_0x2eaf48,_0x385157){io['to'](_0x19af92)['emit'](_0x2eaf48,_0x385157);}function emitVoiceQueueChannelRemove(_0x39ac5a){logger[_0x76aa('0x24')](_0x76aa('0x25'),JSON['stringify'](_0x39ac5a));emit(util[_0x76aa('0x26')](_0x76aa('0x27'),_0x39ac5a[_0x76aa('0x28')]),_0x76aa('0x29'),_0x39ac5a);io[_0x76aa('0x2a')](_0x76aa('0x2b'),_0x39ac5a);}function notSendMessagesQueue(_0x3cd039){if(_0x3cd039[_0x76aa('0x2c')]){if(_0x3cd039[_0x76aa('0x2d')]===0x0&&_0x3cd039[_0x76aa('0x2e')]===0x0){_0x3cd039[_0x76aa('0x2c')]=![];_0x3cd039[_0x76aa('0x2f')]=0x0;_0x3cd039[_0x76aa('0x30')]=0x0;_0x3cd039['message']=utils[_0x76aa('0x31')][_0x76aa('0x32')];ut[_0x76aa('0x33')](_0x76aa('0x34'),_0x3cd039[_0x76aa('0x28')]+_0x76aa('0x35'));}else{_0x3cd039[_0x76aa('0x36')]=utils[_0x76aa('0x31')][_0x76aa('0x37')];ut[_0x76aa('0x33')]('[CampaignPreview]\x20Campaign\x20Queue:\x20',_0x3cd039[_0x76aa('0x28')]+'\x20is\x20deactivated');}}}Preview[_0x76aa('0xe')][_0x76aa('0x23')]=function(){var _0x2dec94=this;setInterval(function(){_0x2dec94[_0x76aa('0x38')]();},0x7cf);};Preview[_0x76aa('0xe')][_0x76aa('0x38')]=function(){var _0x2ee0f9=this[_0x76aa('0x13')];this[_0x76aa('0x17')]+=0x1;for(var _0x3ea05a in _0x2ee0f9){if(_0x2ee0f9['hasOwnProperty'](_0x3ea05a)&&(_0x2ee0f9[_0x3ea05a][_0x76aa('0x39')]===_0x76aa('0x5')||_0x2ee0f9[_0x3ea05a][_0x76aa('0x39')]===_0x76aa('0x3a'))&&_0x2ee0f9[_0x3ea05a][_0x76aa('0x3b')]===_0x76aa('0x3c')){if(this[_0x76aa('0x17')]>0x7){this['clockClearZombieChannels']=0x0;this[_0x76aa('0x3d')]();}}if(_0x2ee0f9[_0x76aa('0x3e')](_0x3ea05a)&&_0x2ee0f9[_0x3ea05a]['dialMethod']===_0x76aa('0x5')&&_0x2ee0f9[_0x3ea05a]['type']===_0x76aa('0x3c')){if(_0x2ee0f9[_0x3ea05a]['dialActive']){this[_0x76aa('0x3f')](_0x2ee0f9[_0x3ea05a]);if(_0x2ee0f9[_0x3ea05a]['dialPreviewAutoRecallMe'])this['recallMe'](_0x2ee0f9[_0x3ea05a]);}else{notSendMessagesQueue(_0x2ee0f9[_0x3ea05a]);}}}};Preview[_0x76aa('0xe')][_0x76aa('0x40')]=function(_0x198fcb){var _0x37dfab=this;this['sequence']['enqueue'](function(){if(!_[_0x76aa('0x41')](_0x37dfab[_0x76aa('0x15')][_0x198fcb])){loggerAction[_0x76aa('0x24')](_0x76aa('0x42'),_0x198fcb,_0x76aa('0x43'),_0x37dfab['actions'][_0x198fcb][_0x76aa('0x44')],'originated:\x20',JSON['stringify'](_0x37dfab[_0x76aa('0x13')][_0x37dfab[_0x76aa('0x15')][_0x198fcb][_0x76aa('0x44')]][_0x76aa('0x2d')]),'pTalking:\x20',JSON[_0x76aa('0x45')](_0x37dfab[_0x76aa('0x13')][_0x37dfab[_0x76aa('0x15')][_0x198fcb]['queue']][_0x76aa('0x2e')]),JSON[_0x76aa('0x45')](_0x37dfab[_0x76aa('0x15')][_0x198fcb][_0x76aa('0x46')]),JSON[_0x76aa('0x45')](_[_0x76aa('0x47')](_0x37dfab[_0x76aa('0x15')][_0x198fcb],[_0x76aa('0x48'),_0x76aa('0x49'),'VoiceQueueId',_0x76aa('0x4a')])));return ami[_0x76aa('0x4b')]({'action':_0x76aa('0x4c'),'channel':_0x37dfab[_0x76aa('0x15')][_0x198fcb][_0x76aa('0x4d')]})[_0x76aa('0x4e')](function(_0x572fdb){if(_0x572fdb['message']===_0x76aa('0x4f')){setTimeout(function(){if(_0x37dfab[_0x76aa('0x15')][_0x198fcb]){ut[_0x76aa('0x50')](_0x37dfab[_0x76aa('0x13')][_0x37dfab['actions'][_0x198fcb][_0x76aa('0x44')]],_0x76aa('0x51'));if(_0x37dfab[_0x76aa('0x15')][_0x198fcb][_0x76aa('0x46')]===!![]){ut[_0x76aa('0x52')](_0x37dfab['campaignsPreview'][_0x37dfab[_0x76aa('0x15')][_0x198fcb]['queue']],_0x76aa('0x51'));ut['loggerError']('[Dialer][checkChannel][pTalking][Preview]'+_0x198fcb,_0x37dfab['actions'][_0x198fcb][_0x76aa('0x44')]);}ut['loggerError']('[Dialer][checkChannel][Preview]'+_0x198fcb,_0x37dfab['actions'][_0x198fcb][_0x76aa('0x44')]);delete _0x37dfab[_0x76aa('0x15')][_0x198fcb];}},0x2328);}});}});};Preview[_0x76aa('0xe')][_0x76aa('0x3d')]=function(){var _0x27a52e=this;loggerAction['info'](_0x76aa('0x53'),_[_0x76aa('0x54')](this[_0x76aa('0x15')]));for(var _0x2d6b7f in this[_0x76aa('0x15')]){if(_0x27a52e['actions'][_0x76aa('0x3e')](_0x2d6b7f)){_0x27a52e[_0x76aa('0x40')](_0x2d6b7f);}}};Preview['prototype'][_0x76aa('0x55')]=function(_0x5a984e){var _0x3aa858=this;rpcDb[_0x76aa('0x56')](_0x5a984e['id'],ut[_0x76aa('0x57')](this[_0x76aa('0x16')]))[_0x76aa('0x58')](function(_0x3e0315){if(!_[_0x76aa('0x41')](_0x3e0315)){for(var _0x165858=0x0;_0x165858<_0x3e0315[_0x76aa('0x59')];_0x165858+=0x1){if(ut[_0x76aa('0x5a')](_0x3e0315[_0x165858]['scheduledat'])<_0x5a984e[_0x76aa('0x5b')]*0x3c){if(_0x3e0315[_0x165858]['Agent']&&!_0x3e0315[_0x165858][_0x76aa('0x5c')][_0x76aa('0x5d')]){_0x3aa858[_0x76aa('0x5e')](_0x3e0315[_0x165858]['id'])[_0x76aa('0x58')](ut['logger2']('[RecallMe]'))[_0x76aa('0x4e')](ut['logger2'](_0x76aa('0x5f')));}else{rpcDb[_0x76aa('0x60')](_0x3e0315[_0x165858]['id']);}}else{var _0x4315b3=new Action(_0x3e0315[_0x165858],_0x5a984e);_0x4315b3[_0x76aa('0x61')]=moment()[_0x76aa('0x26')](_0x76aa('0x62'));_0x5a984e['outboundReCallsDay']+=0x1;ut['logCustomer'](_0x4315b3,0x17,_0x76aa('0x63'));if(_0x5a984e[_0x76aa('0x64')]){rpcDb[_0x76aa('0x65')](ut[_0x76aa('0x66')](_0x3e0315[_0x165858]));rpcDb[_0x76aa('0x67')](_0x4315b3,_0x76aa('0x68'));}else{ut['logCustomer'](_0x4315b3,0x16,_0x76aa('0x69'));rpcDb[_0x76aa('0x67')](_0x4315b3,_0x76aa('0x6a'));rpcDb['createCustomerFinal'](_0x4315b3,_0x76aa('0x6a'));}}}}})['catch'](ut[_0x76aa('0x6b')]('[getContactRecallMe]'));};Preview[_0x76aa('0xe')][_0x76aa('0x3f')]=function(_0x3c63e5){_0x3c63e5[_0x76aa('0x2c')]=!![];if(ut[_0x76aa('0x6c')](_0x3c63e5[_0x76aa('0x6d')])){_0x3c63e5[_0x76aa('0x36')]=utils['CAMPAIGN_STATUS'][_0x76aa('0x6e')];}else if(!ut['isActive'](_0x3c63e5[_0x76aa('0x6f')])){_0x3c63e5[_0x76aa('0x36')]=utils[_0x76aa('0x31')][_0x76aa('0x32')];}else if(!this[_0x76aa('0x70')](_0x3c63e5[_0x76aa('0x71')])){if(!this[_0x76aa('0x70')](_0x3c63e5['TrunkBackup'])){_0x3c63e5[_0x76aa('0x36')]=utils[_0x76aa('0x31')][_0x76aa('0x72')];}else{_0x3c63e5[_0x76aa('0x36')]=utils['CAMPAIGN_STATUS'][_0x76aa('0x73')];}}else{_0x3c63e5[_0x76aa('0x36')]=utils[_0x76aa('0x31')][_0x76aa('0x73')];}};Preview[_0x76aa('0xe')][_0x76aa('0x74')]=function(_0x4e6c09,_0x295b2c,_0xbf78c7){var _0x2886eb=this;var _0x3620d0=this[_0x76aa('0x15')][_0x295b2c];var _0x2fdc4f=this[_0x76aa('0x13')][_0x3620d0['queue']];var _0x4910fb;var _0x2c59a6=![];var _0x3b0d8a=0x2;var _0x5713e7=0x3;if(_0x2fdc4f){switch(_0xbf78c7){case'1':_0x2fdc4f[_0x76aa('0x75')]+=0x1;_0x3620d0[_0x76aa('0x76')]+=0x1;_0x3620d0['countglobal']=ut[_0x76aa('0x77')](_0x3620d0);ut[_0x76aa('0x78')](_0x3620d0,0x0,_0x76aa('0x79'));ami[_0x76aa('0x2a')](_0x76aa('0x7a'),ut[_0x76aa('0x7b')](_0x3620d0,_0x76aa('0x7c')));rpcDb[_0x76aa('0x67')](_0x3620d0,_0x76aa('0x7d'));_0x2886eb['verifyAdditionalPhones'](_0x3620d0,'0',_0x2fdc4f)[_0x76aa('0x58')](function(_0x49156c){_0x2c59a6=_0x49156c[_0x76aa('0x7e')]==0x1;_0x3b0d8a=_0x2fdc4f[_0x76aa('0x7f')];_0x5713e7=_0x2fdc4f[_0x76aa('0x80')];if(!_0x2c59a6){if(ut[_0x76aa('0x77')](_0x3620d0)>=_0x2fdc4f[_0x76aa('0x81')]){_0x4910fb=ut[_0x76aa('0x82')](_0x3620d0,0xf,_0x76aa('0x83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76aa('0xac')](_0x3620d0,_0x3b0d8a,_0x5713e7)['then'](function(){});});}});break;case _0x76aa('0xb4'):_0x2fdc4f[_0x76aa('0xb5')]+=0x1;_0x3620d0[_0x76aa('0xb6')]+=0x1;_0x3620d0[_0x76aa('0x9a')]=ut[_0x76aa('0x77')](_0x3620d0);ut[_0x76aa('0x78')](_0x3620d0,0x8,_0x76aa('0xb7'));_0x3b0d8a=_0x2fdc4f[_0x76aa('0xb8')];_0x5713e7=_0x2fdc4f[_0x76aa('0x80')];ami['emit'](_0x76aa('0xb9'),ut[_0x76aa('0x7b')](_0x3620d0,'congestion'));rpcDb[_0x76aa('0x67')](_0x3620d0,_0x76aa('0xba'));_0x2886eb[_0x76aa('0xb1')](_0x3620d0,'8',_0x2fdc4f)['then'](function(_0x2276ac){_0x2c59a6=_0x2276ac[_0x76aa('0x7e')]==0x1;if(!_0x2c59a6){if(ut['totalGlobal'](_0x3620d0)>=_0x2fdc4f[_0x76aa('0x81')]){_0x4910fb=ut[_0x76aa('0x82')](_0x3620d0,0xf,_0x76aa('0x83'));rpcDb['createCustomerFinal'](_0x4910fb,_0x76aa('0xbb'));}else{if(_0x3620d0[_0x76aa('0xb6')]>=_0x2fdc4f['dialCongestionMaxRetry']){rpcDb['createCustomerFinal'](_0x3620d0,'[callProgressDetectingCustomer][logCongestion]');}else{rpcDb[_0x76aa('0x87')](ut[_0x76aa('0x88')](_0x3620d0,_0x76aa('0xb6'),_0x2fdc4f[_0x76aa('0xa8')]),_0x3620d0['unlockAgent'],_0x3620d0['activeContact']);}}}else{_0x3620d0['countcongestionretry']++;_0x2886eb[_0x76aa('0x8c')]({'id':_0x3620d0['idContact'],'field':{'countcongestionretry':_0x3620d0[_0x76aa('0xb6')]}})[_0x76aa('0x58')](function(){_0x2886eb['swapAdditionalPhones'](_0x3620d0,_0x3b0d8a,_0x5713e7)[_0x76aa('0x58')](function(){});});}});break;case _0x76aa('0xbc'):_0x2fdc4f['outboundRejectCallsDay']+=0x1;_0x3620d0[_0x76aa('0xbd')]+=0x1;_0x3620d0[_0x76aa('0x9a')]=ut[_0x76aa('0x77')](_0x3620d0);ut[_0x76aa('0x78')](_0x3620d0,0x14,_0x76aa('0xbe'));_0x3b0d8a=_0x2fdc4f[_0x76aa('0xbf')];_0x5713e7=_0x2fdc4f['callAdditionalPhoneAfterMin'];ami[_0x76aa('0x2a')]('custom:agentreject',ut['buildObj'](_0x3620d0,'agentreject'));rpcDb['createCustomerHistory'](_0x3620d0,'[syncHangupRequest][logAgentReject]');_0x2886eb[_0x76aa('0xb1')](_0x3620d0,'20',_0x2fdc4f)[_0x76aa('0x58')](function(_0x432159){_0x2c59a6=_0x432159[_0x76aa('0x7e')]==0x1;if(!_0x2c59a6){if(ut['totalGlobal'](_0x3620d0)>=_0x2fdc4f[_0x76aa('0x81')]){_0x4910fb=ut[_0x76aa('0x82')](_0x3620d0,0x14,_0x76aa('0xbe'));rpcDb[_0x76aa('0x84')](_0x4910fb,_0x76aa('0xc0'));}else{if(_0x3620d0['countagentrejectretry']>=_0x2fdc4f[_0x76aa('0xc1')]){rpcDb[_0x76aa('0x84')](_0x3620d0,_0x76aa('0xc0'));}else{rpcDb[_0x76aa('0x87')](ut[_0x76aa('0x88')](_0x3620d0,_0x76aa('0xbd'),_0x2fdc4f[_0x76aa('0xbf')]),_0x3620d0['unlockAgent'],_0x3620d0[_0x76aa('0xab')]);}}}else{_0x3620d0[_0x76aa('0xae')]++;_0x2886eb['incrementPreviewCounters']({'id':_0x3620d0['idContact'],'field':{'countnoanswerretry':_0x3620d0[_0x76aa('0xae')]}})[_0x76aa('0x58')](function(){_0x2886eb['swapAdditionalPhones'](_0x3620d0,_0x3b0d8a,_0x5713e7)[_0x76aa('0x58')](function(){});});}});break;case'ABANDONED':_0x2fdc4f[_0x76aa('0xc2')]+=0x1;_0x3620d0['countabandonedretry']+=0x1;_0x3620d0[_0x76aa('0x9a')]=ut[_0x76aa('0x77')](_0x3620d0);ut[_0x76aa('0x78')](_0x3620d0,0xb,_0x76aa('0xc3'));rpcDb[_0x76aa('0x67')](_0x3620d0,'[callProgressDetectingCustomer][logAbandoned]');_0x2886eb[_0x76aa('0xb1')](_0x3620d0,'11',_0x2fdc4f)['then'](function(_0x1af32e){_0x2c59a6=_0x1af32e[_0x76aa('0x7e')]==0x1;if(!_0x2c59a6){if(ut['totalGlobal'](_0x3620d0)>=_0x2fdc4f['dialGlobalMaxRetry']){_0x4910fb=ut[_0x76aa('0x82')](_0x3620d0,0xf,_0x76aa('0x83'));rpcDb[_0x76aa('0x84')](_0x4910fb,_0x76aa('0xc4'));}else{if(_0x3620d0['countabandonedetry']>=_0x2fdc4f['dialAbandonedMaxRety']){rpcDb[_0x76aa('0x84')](_0x3620d0,'[callProgressDetectingCustomer][logAbandoned]');}else{rpcDb[_0x76aa('0x87')](ut['scheduledAt'](_0x3620d0,_0x76aa('0xc5'),_0x2fdc4f[_0x76aa('0xc6')]),_0x3620d0['unlockAgent'],_0x3620d0[_0x76aa('0xab')]);}}}else{_0x3620d0['countnoanswerretry']++;_0x2886eb['incrementPreviewCounters']({'id':_0x3620d0[_0x76aa('0x8b')],'field':{'countnoanswerretry':_0x3620d0[_0x76aa('0xae')]}})['then'](function(){_0x2886eb[_0x76aa('0xac')](_0x3620d0,_0x3b0d8a,_0x5713e7)[_0x76aa('0x58')](function(){});});}});break;case'18':_0x2fdc4f[_0x76aa('0xc7')]+=0x1;_0x3620d0['countmachineretry']+=0x1;_0x3620d0[_0x76aa('0x9a')]=ut[_0x76aa('0x77')](_0x3620d0);ut[_0x76aa('0x78')](_0x3620d0,0x12,_0x4e6c09[_0x76aa('0xc8')]||_0x4e6c09[_0x76aa('0xc9')]);ami[_0x76aa('0x2a')](_0x76aa('0xca'),ut[_0x76aa('0x7b')](_0x3620d0,_0x76aa('0xcb')));rpcDb[_0x76aa('0x67')](_0x3620d0,_0x76aa('0xcc'));_0x2886eb[_0x76aa('0xb1')](_0x3620d0,'18',_0x2fdc4f)['then'](function(_0x4586fb){_0x2c59a6=_0x4586fb[_0x76aa('0x7e')]==0x1;if(!_0x2c59a6){if(ut['totalGlobal'](_0x3620d0)>=_0x2fdc4f[_0x76aa('0x81')]){_0x4910fb=ut[_0x76aa('0x82')](_0x3620d0,0x12,'Global');rpcDb['createCustomerFinal'](_0x4910fb,_0x76aa('0xcc'));}else{rpcDb[_0x76aa('0x84')](_0x3620d0,'[callProgressDetectingCustomer][hangupInAMD]');}}else{_0x3620d0[_0x76aa('0xae')]++;_0x2886eb[_0x76aa('0x8c')]({'id':_0x3620d0[_0x76aa('0x8b')],'field':{'countnoanswerretry':_0x3620d0['countnoanswerretry']}})[_0x76aa('0x58')](function(){_0x2886eb[_0x76aa('0xac')](_0x3620d0,_0x3b0d8a,_0x5713e7)['then'](function(){});});}});delete t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