Built motion from commit (unavailable).|2.5.17
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x9c44=['Empty\x20Campaign','[Preview][validateContact][Trunk\x20not\x20work]','campaign\x20Name:\x20','\x20Trunk\x20is\x20not\x20active','\x20Trunk\x20Backup\x20is\x20not\x20active','Trunk\x20not\x20work','[Preview][validateContact][Campaign\x20Active]','\x20Not\x20Active','Is\x20Valid','execCall','SIP/%s/%s%s','dialCutDigit','substring','getCallerId','dialOriginateCallerIdName','dialRandomLastDigitCallerIdNumber','getCallerIdRandom','originatecalleridname','extractCalleridNumber','merge','toLowerVariables','Action','[originated][increment]','OriginateError','[originateFailure][logOriginateFailure]','actionid','clone','isFailure','unlockContact','disableContact','custom:agentringnoanswer','rejected','[callProgressDetectingAgent][logAnswer]','[syncHangup][talking]','cause','[syncHangup][talking][cause]','statedesc','channelstate','destuniqueid','addVariable','variables','syncVarSet','keys','variable','error','[syncVarSet][Preview]','inspect','transfertargetlinkedid','transfer','syncBlindTransfer','transfererlinkedid','exports','bluebird','uuid','moment','md5','ioredis','../../../config/environment','../../../config/logger','../ami','./rpcDb','./action','./util/util','redis','localhost','socket.io-emitter','tail','finally','campaignsPreview','voiceQueues','trunks','actions','agents','clockClearZombieChannels','originateresponse','syncOriginateResponse','bind','hangup','syncHangup','syncHangupRequest','dialend','syncDialEnd','syncNewExten','attendedtransfer','syncAttendedTransfer','blindtransfer','loopCampaigns','emit','type','strategy','loggedIn','pTalking','sumBillable','sumDuration','total','abandoned','waiting','loggedInDb','dialActive','dialOriginateCallerIdNumber','dialPrefix','outboundAnswerAgiCallsDay','outboundAnswerCallsDay','outboundBlacklistCallsDay','outboundCongestionCallsDay','outboundDropCallsDayACS','outboundDropCallsDayCallersExit','outboundDropCallsDayTimeout','outboundNoAnswerCallsDay','outboundNoSuchCallsDay','outboundOriginateFailureCallsDay','outboundReCallsDay','outboundRejectCallsDay','outboundUnknownCallsDay','outboundAbandonedCallsDay','predictiveIntervalDroppedCallsCallersExit','predictiveIntervalDroppedCallsTimeout','predictiveIntervalErlangCalls','predictiveIntervalErlangCallsDroppedCalls','predictiveIntervalHitRate','predictiveIntervalPauses','predictiveIntervalAvailable','predictiveIntervalTotalCalls','message','erlangCallToSecond','erlangAbandonmentRate','erlangBusyFactor','startPredictive','startProgressive','Trunk','active','callerid','Interval','name','format','voice:queue:%s','voice_queue:save','info','[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event','stringify','voice_queue_channel:remove','sendMessageOneNotActive','originated','available','paused','logger','[CampaignPreview]\x20Campaign\x20Queue:\x20','\x20is\x20not\x20active','IS_DISACTIVED','\x20is\x20disactive','prototype','hasOwnProperty','dialMethod','booked','outbound','clearZombieChannels','preview','setMessage','recallMe','clearZombieChannel','sequence','enqueue','isNil','[clearZombieChannels][talking]','Queue','queue','originated:\x20','pTalking:\x20','dialAnswer','contactId','UserId','VoiceQueueId','status','channel','catch','No\x20such\x20channel','updateOriginated','[clearZombieChannel]','decrementTalkink','[action]','size','getContactRecallMe','agentReadyId','then','getDiff','scheduledat','Agent','voicePause','run','logger2','[RecallMe]','starttime','YYYY-MM-DD\x20HH:mm:ss','RecallInQueue','dialRecallInQueue','logCustomer','createCustomerHistory','[HistoryRecallClose]','[getContactRecallMe]','IsNotLoggedIn','AGENTS_NOT_LOGGED','isTrunkReachable','TrunkBackup','TRUNK_IS_NOT_REACHABLE','ACTIVE','callProgressDetectingCustomer','countnosuchnumberretry','countglobal','totalGlobal','NoSuchNumber','custom:agentnosuchnumber','buildObj','nosuchnumber','[callProgressDetectingCustomer][logNoSuch]','dialGlobalMaxRetry','cloneAction','[callProgressDetectingCustomer][logNoSuchGlobal]','createCustomerFinal','rescheduleContact','scheduledAt','activeContact','linkedid','ANSWER','responsetime','answertime','[syncHangup][talking][increment]','\x20Queue','custom:agentconnect','connect','acw','custom:agentConnectPreview','buildAcw','complete','[16]','Answer','[callProgressDetectingCustomer][logAnswer]','[callProgressDetectingCustomer][logAnswerGlobal]','talktime','[syncHangup][talking][decrement]','uniqueid','outboundBusyCallsDay','countbusyretry','custom:agentbusy','busy','[callProgressDetectingCustomer][logBusy]','[callProgressDetectingCustomer][logBusyGlobal]','NOANSWER','countnoanswerretry','noanswer','[callProgressDetectingCustomer][logNoAnswer]','[callProgressDetectingCustomer][logNoAnswerGlobal]','dialNoAnswerMaxRetry','CONGESTION','countcongestionretry','Congestion','custom:agentcongestion','[callProgressDetectingCustomer][logCongestion]','[callProgressDetectingCustomer][logCongestionGlobal]','dialCongestionMaxRetry','dialBusyRetryFrequency','unlockAgent','AgentReject','custom:agentreject','[syncHangupRequest][logAgentReject]','countagentrejectretry','[callProgressDetectingCustomer][logAgentReject]','countabandonedretry','Abandoned','Global','countabandonedetry','[callProgressDetectingCustomer][logAbandoned]','dialAbandonedRetryFrequency','[default]','[Dialer][decrementTalkink][no\x20Hangup][Preview]','dialstatus','[callProgressDetectingCustomer][logUnknownGlobal]','[callProgressDetectingCustomer]','[originated][decrement][callProgressDetectingCustomer]','destlinkedid','callProgressDetectingAgent','object','isUndefined','reason','logAgent','NoAnswer','createAgentHistory','[callProgressDetectingAgent][logNoAnswer]','[callProgressDetectingAgent][logBusy]','[callProgressDetectingAgent][logCongestion]','AnswerAGI','[callProgressDetectingAgent][logAnswerAGI]','[callProgressDetectingAgent]','[originated][decrement][callProgressDetectingAgent]','checkInBlack','Contact','phone','Contact\x20is\x20undefined','lookAgent','isEmpty','[Preview][execCall][success]','Queue:\x20','\x20IdHopper:\x20','idContact','custom:agentcalled','called','Calling','[Preview][execCall][failure]','Call\x20failed','logBlacklist','createHistory','SIP/%s','reachable','unmonitored','execRun','unlock','getContactPreview','recallme','validateContact','checkIsBlackList','pick','Contact.phone','Call\x20unsuccessful','[Preview][validateContact][Empty\x20Contact]','Empty\x20Contact'];(function(_0x555c82,_0x101a25){var _0xa3587c=function(_0x1bd85a){while(--_0x1bd85a){_0x555c82['push'](_0x555c82['shift']());}};_0xa3587c(++_0x101a25);}(_0x9c44,0x178));var _0x49c4=function(_0x2b7764,_0x2606f1){_0x2b7764=_0x2b7764-0x0;var _0x848dcb=_0x9c44[_0x2b7764];return _0x848dcb;};'use strict';var util=require('util');var _=require('lodash');var BPromise=require(_0x49c4('0x0'));var uuid=require(_0x49c4('0x1'));var moment=require(_0x49c4('0x2'));var md5=require(_0x49c4('0x3'));var Redis=require(_0x49c4('0x4'));var config=require(_0x49c4('0x5'));var logger=require('../../../config/logger')('preview');var loggerAction=require(_0x49c4('0x6'))('actionPreview');var ami=require(_0x49c4('0x7'));var rpcDb=require(_0x49c4('0x8'));var Action=require(_0x49c4('0x9'));var ut=require(_0x49c4('0xa'));config[_0x49c4('0xb')]=_['defaults'](config[_0x49c4('0xb')],{'host':_0x49c4('0xc'),'port':0x18eb});var io=require(_0x49c4('0xd'))(new Redis(config[_0x49c4('0xb')]));var Sequence=function(){};Sequence['prototype']['enqueue']=function(_0x451ea6){this[_0x49c4('0xe')]=this['tail']?this[_0x49c4('0xe')][_0x49c4('0xf')](_0x451ea6):_0x451ea6();};function Preview(_0x4adb3c){this['sequence']=new Sequence();this[_0x49c4('0x10')]=_0x4adb3c[_0x49c4('0x11')];this['trunks']=_0x4adb3c[_0x49c4('0x12')];this[_0x49c4('0x13')]={};this['agents']=_0x4adb3c[_0x49c4('0x14')];this[_0x49c4('0x15')]=0x0;ami['on'](_0x49c4('0x16'),this[_0x49c4('0x17')][_0x49c4('0x18')](this));ami['on'](_0x49c4('0x19'),this[_0x49c4('0x1a')][_0x49c4('0x18')](this));ami['on']('hanguprequest',this[_0x49c4('0x1b')][_0x49c4('0x18')](this));ami['on'](_0x49c4('0x1c'),this[_0x49c4('0x1d')][_0x49c4('0x18')](this));ami['on']('newexten',this[_0x49c4('0x1e')][_0x49c4('0x18')](this));ami['on']('varset',this['syncVarSet'][_0x49c4('0x18')](this));ami['on'](_0x49c4('0x1f'),this[_0x49c4('0x20')]['bind'](this));ami['on'](_0x49c4('0x21'),this['syncBlindTransfer'][_0x49c4('0x18')](this));this[_0x49c4('0x22')](this[_0x49c4('0x10')]);}function emit(_0x291526,_0x382040,_0x41078c){io['to'](_0x291526)[_0x49c4('0x23')](_0x382040,_0x41078c);}function emitCampaignPreview(_0x46e475){if(_0x46e475[_0x49c4('0x24')]==='outbound'){var _0x527126={'id':_0x46e475['id'],'name':_0x46e475['name'],'strategy':_0x46e475[_0x49c4('0x25')],'answered':_0x46e475['answered'],'available':_0x46e475['available'],'loggedIn':_0x46e475[_0x49c4('0x26')],'pTalking':_0x46e475[_0x49c4('0x27')],'sumBillable':_0x46e475[_0x49c4('0x28')],'sumDuration':_0x46e475[_0x49c4('0x29')],'sumHoldTime':_0x46e475['sumHoldTime']||0x0,'talking':_0x46e475['talking'],'total':_0x46e475[_0x49c4('0x2a')],'type':_0x46e475[_0x49c4('0x24')],'unmanaged':_0x46e475['unmanaged'],'abandoned':_0x46e475[_0x49c4('0x2b')],'waiting':_0x46e475[_0x49c4('0x2c')],'loggedInDb':_0x46e475[_0x49c4('0x2d')],'dialActive':_0x46e475[_0x49c4('0x2e')],'dialMethod':_0x46e475['dialMethod'],'dialOriginateCallerIdName':_0x46e475['dialOriginateCallerIdName'],'dialOriginateCallerIdNumber':_0x46e475[_0x49c4('0x2f')],'dialOriginateTimeout':_0x46e475['dialOriginateTimeout'],'dialPrefix':_0x46e475[_0x49c4('0x30')],'outboundAnswerAgiCallsDay':_0x46e475[_0x49c4('0x31')],'outboundAnswerCallsDay':_0x46e475[_0x49c4('0x32')],'outboundBlacklistCallsDay':_0x46e475[_0x49c4('0x33')],'outboundBusyCallsDay':_0x46e475['outboundBusyCallsDay'],'outboundCongestionCallsDay':_0x46e475[_0x49c4('0x34')],'outboundDropCallsDayACS':_0x46e475[_0x49c4('0x35')],'outboundDropCallsDayCallersExit':_0x46e475[_0x49c4('0x36')],'outboundDropCallsDayTimeout':_0x46e475[_0x49c4('0x37')],'outboundNoAnswerCallsDay':_0x46e475[_0x49c4('0x38')],'outboundNoSuchCallsDay':_0x46e475[_0x49c4('0x39')],'outboundOriginateFailureCallsDay':_0x46e475[_0x49c4('0x3a')],'outboundReCallsDay':_0x46e475[_0x49c4('0x3b')],'outboundRejectCallsDay':_0x46e475[_0x49c4('0x3c')],'outboundUnknownCallsDay':_0x46e475[_0x49c4('0x3d')],'outboundAbandonedCallsDay':_0x46e475[_0x49c4('0x3e')],'predictiveIntervalAnsweredCalls':_0x46e475['predictiveIntervalAnsweredCalls'],'predictiveIntervalAvgHoldtime':_0x46e475['predictiveIntervalAvgHoldtime'],'predictiveIntervalAvgTalktime':_0x46e475['predictiveIntervalAvgTalktime'],'predictiveIntervalDroppedCallsCallersExit':_0x46e475[_0x49c4('0x3f')],'predictiveIntervalDroppedCallsTimeout':_0x46e475[_0x49c4('0x40')],'predictiveIntervalErlangCalls':_0x46e475[_0x49c4('0x41')],'predictiveIntervalErlangCallsDroppedCalls':_0x46e475[_0x49c4('0x42')],'predictiveIntervalHitRate':_0x46e475[_0x49c4('0x43')],'predictiveIntervalMultiplicativeFactor':_0x46e475['predictiveIntervalMultiplicativeFactor'],'predictiveIntervalPauses':_0x46e475[_0x49c4('0x44')],'predictiveIntervalAvailable':_0x46e475[_0x49c4('0x45')],'predictiveIntervalTotalCalls':_0x46e475[_0x49c4('0x46')],'message':_0x46e475[_0x49c4('0x47')],'originated':_0x46e475['originated'],'erlangCalls':_0x46e475['erlangCalls'],'erlangCallToSecond':_0x46e475[_0x49c4('0x48')],'erlangAbandonmentRate':_0x46e475[_0x49c4('0x49')],'erlangBusyFactor':_0x46e475[_0x49c4('0x4a')],'startPredictive':_0x46e475[_0x49c4('0x4b')],'startProgressive':_0x46e475[_0x49c4('0x4c')]};if(_0x46e475['Trunk']){_0x527126[_0x49c4('0x4d')]={'id':_0x46e475[_0x49c4('0x4d')]['id'],'name':_0x46e475[_0x49c4('0x4d')]['name'],'active':_0x46e475['Trunk'][_0x49c4('0x4e')],'callerid':_0x46e475[_0x49c4('0x4d')][_0x49c4('0x4f')]};}if(_0x46e475[_0x49c4('0x50')]){_0x527126[_0x49c4('0x50')]={'id':_0x46e475[_0x49c4('0x50')]['id'],'name':_0x46e475[_0x49c4('0x50')][_0x49c4('0x51')]};}var _0x3209cd=md5(JSON['stringify'](_0x527126));if(_0x46e475[_0x49c4('0x3')]!==_0x3209cd){_0x46e475['md5']=_0x3209cd;emit(util[_0x49c4('0x52')](_0x49c4('0x53'),_0x527126[_0x49c4('0x51')]),_0x49c4('0x54'),_0x527126);}}}function emitVoiceQueueChannelRemove(_0x4ed4f8){logger[_0x49c4('0x55')](_0x49c4('0x56'),JSON[_0x49c4('0x57')](_0x4ed4f8));emit(util['format'](_0x49c4('0x53'),_0x4ed4f8[_0x49c4('0x51')]),_0x49c4('0x58'),_0x4ed4f8);}function notSendMessagesQueue(_0x5e5366){if(_0x5e5366[_0x49c4('0x59')]){if(_0x5e5366[_0x49c4('0x5a')]===0x0&&_0x5e5366[_0x49c4('0x27')]===0x0){_0x5e5366[_0x49c4('0x59')]=![];_0x5e5366[_0x49c4('0x5b')]=0x0;_0x5e5366[_0x49c4('0x5c')]=0x0;_0x5e5366[_0x49c4('0x47')]='NOT_ACTIVE';ut[_0x49c4('0x5d')](_0x49c4('0x5e'),_0x5e5366[_0x49c4('0x51')]+_0x49c4('0x5f'));}else{_0x5e5366[_0x49c4('0x47')]=_0x49c4('0x60');ut[_0x49c4('0x5d')](_0x49c4('0x5e'),_0x5e5366[_0x49c4('0x51')]+_0x49c4('0x61'));}emitCampaignPreview(_0x5e5366);}}Preview[_0x49c4('0x62')][_0x49c4('0x22')]=function(){var _0x326142=this;setInterval(function(){_0x326142['syncCampaigns']();},0x7cf);};Preview[_0x49c4('0x62')]['syncCampaigns']=function(){var _0x104efb=this[_0x49c4('0x10')];this[_0x49c4('0x15')]+=0x1;for(var _0x1480da in _0x104efb){if(_0x104efb[_0x49c4('0x63')](_0x1480da)&&(_0x104efb[_0x1480da][_0x49c4('0x64')]==='preview'||_0x104efb[_0x1480da]['dialMethod']===_0x49c4('0x65'))&&_0x104efb[_0x1480da][_0x49c4('0x24')]===_0x49c4('0x66')){if(this[_0x49c4('0x15')]>0x7){this['clockClearZombieChannels']=0x0;this[_0x49c4('0x67')]();}}if(_0x104efb[_0x49c4('0x63')](_0x1480da)&&_0x104efb[_0x1480da][_0x49c4('0x64')]===_0x49c4('0x68')&&_0x104efb[_0x1480da][_0x49c4('0x24')]===_0x49c4('0x66')){if(_0x104efb[_0x1480da][_0x49c4('0x2e')]){this[_0x49c4('0x69')](_0x104efb[_0x1480da]);this[_0x49c4('0x6a')](_0x104efb[_0x1480da]);}else{notSendMessagesQueue(_0x104efb[_0x1480da]);}}}};Preview['prototype'][_0x49c4('0x6b')]=function(_0x4d27d0){var _0x33696e=this;this[_0x49c4('0x6c')][_0x49c4('0x6d')](function(){if(!_[_0x49c4('0x6e')](_0x33696e[_0x49c4('0x13')][_0x4d27d0])){loggerAction['info'](_0x49c4('0x6f'),_0x4d27d0,_0x49c4('0x70'),_0x33696e[_0x49c4('0x13')][_0x4d27d0][_0x49c4('0x71')],_0x49c4('0x72'),JSON[_0x49c4('0x57')](_0x33696e[_0x49c4('0x10')][_0x33696e['actions'][_0x4d27d0][_0x49c4('0x71')]]['originated']),_0x49c4('0x73'),JSON[_0x49c4('0x57')](_0x33696e[_0x49c4('0x10')][_0x33696e[_0x49c4('0x13')][_0x4d27d0][_0x49c4('0x71')]][_0x49c4('0x27')]),JSON[_0x49c4('0x57')](_0x33696e['actions'][_0x4d27d0][_0x49c4('0x74')]),JSON[_0x49c4('0x57')](_['pick'](_0x33696e[_0x49c4('0x13')][_0x4d27d0],[_0x49c4('0x75'),_0x49c4('0x76'),_0x49c4('0x77'),'ListId'])));return ami['Action']({'action':_0x49c4('0x78'),'channel':_0x33696e['actions'][_0x4d27d0][_0x49c4('0x79')]})[_0x49c4('0x7a')](function(_0x3811b2){if(_0x3811b2[_0x49c4('0x47')]===_0x49c4('0x7b')){setTimeout(function(){if(_0x33696e[_0x49c4('0x13')][_0x4d27d0]){ut[_0x49c4('0x7c')](_0x33696e['campaignsPreview'][_0x33696e[_0x49c4('0x13')][_0x4d27d0][_0x49c4('0x71')]],_0x49c4('0x7d'));if(_0x33696e[_0x49c4('0x13')][_0x4d27d0][_0x49c4('0x74')]===!![]){ut[_0x49c4('0x7e')](_0x33696e[_0x49c4('0x10')][_0x33696e[_0x49c4('0x13')][_0x4d27d0][_0x49c4('0x71')]],_0x49c4('0x7d'));ut['loggerError']('[Dialer][checkChannel][pTalking][Preview]'+_0x4d27d0,_0x33696e[_0x49c4('0x13')][_0x4d27d0][_0x49c4('0x71')]);}ut['loggerError']('[Dialer][checkChannel][Preview]'+_0x4d27d0,_0x33696e[_0x49c4('0x13')][_0x4d27d0]['queue']);delete _0x33696e['actions'][_0x4d27d0];}},0x2328);}});}});};Preview[_0x49c4('0x62')][_0x49c4('0x67')]=function(){var _0x4a0a93=this;loggerAction[_0x49c4('0x55')](_0x49c4('0x7f'),_[_0x49c4('0x80')](this[_0x49c4('0x13')]));for(var _0x50798e in this[_0x49c4('0x13')]){if(_0x4a0a93[_0x49c4('0x13')][_0x49c4('0x63')](_0x50798e)){_0x4a0a93[_0x49c4('0x6b')](_0x50798e);}}};Preview[_0x49c4('0x62')][_0x49c4('0x6a')]=function(_0x5d24f3){var _0x5c7ddd=this;rpcDb[_0x49c4('0x81')](_0x5d24f3['id'],ut[_0x49c4('0x82')](this[_0x49c4('0x14')]))[_0x49c4('0x83')](function(_0x23288e){if(!_[_0x49c4('0x6e')](_0x23288e)){for(var _0xc2033f=0x0;_0xc2033f<_0x23288e['length'];_0xc2033f+=0x1){if(ut[_0x49c4('0x84')](_0x23288e[_0xc2033f][_0x49c4('0x85')])<_0x5d24f3['dialRecallMeTimeout']*0x3c){if(_0x23288e[_0xc2033f][_0x49c4('0x86')]&&!_0x23288e[_0xc2033f]['Agent'][_0x49c4('0x87')]){_0x5c7ddd[_0x49c4('0x88')](_0x23288e[_0xc2033f]['id'])[_0x49c4('0x83')](ut[_0x49c4('0x89')](_0x49c4('0x8a')))[_0x49c4('0x7a')](ut[_0x49c4('0x89')](_0x49c4('0x8a')));}else{rpcDb['disableContact'](_0x23288e[_0xc2033f]['id']);}}else{var _0x3894e0=new Action(_0x23288e[_0xc2033f],_0x5d24f3);_0x3894e0[_0x49c4('0x8b')]=moment()['format'](_0x49c4('0x8c'));_0x5d24f3[_0x49c4('0x3b')]+=0x1;ut['logCustomer'](_0x3894e0,0x17,_0x49c4('0x8d'));if(_0x5d24f3[_0x49c4('0x8e')]){rpcDb['rescheduleContactInQueue'](ut['createBody'](_0x23288e[_0xc2033f]));rpcDb['createCustomerHistory'](_0x3894e0,'[HistoryDialRecallInQueue][historyCatch]');}else{ut[_0x49c4('0x8f')](_0x3894e0,0x16,'RecallFailedTimeout');rpcDb[_0x49c4('0x90')](_0x3894e0,_0x49c4('0x91'));rpcDb['createCustomerFinal'](_0x3894e0,_0x49c4('0x91'));}}}}})[_0x49c4('0x7a')](ut['logger2'](_0x49c4('0x92')));};Preview[_0x49c4('0x62')][_0x49c4('0x69')]=function(_0x35f46f){_0x35f46f['sendMessageOneNotActive']=!![];if(ut[_0x49c4('0x93')](_0x35f46f[_0x49c4('0x26')])){_0x35f46f[_0x49c4('0x47')]=_0x49c4('0x94');}else if(!ut['isActive'](_0x35f46f[_0x49c4('0x2e')])){_0x35f46f['message']='NOT_ACTIVE';}else if(!this['isTrunkReachable'](_0x35f46f['Trunk'])){if(!this[_0x49c4('0x95')](_0x35f46f[_0x49c4('0x96')])){_0x35f46f[_0x49c4('0x47')]=_0x49c4('0x97');}else{_0x35f46f['message']='ACTIVE';}}else{_0x35f46f[_0x49c4('0x47')]=_0x49c4('0x98');}emitCampaignPreview(_0x35f46f);};Preview[_0x49c4('0x62')][_0x49c4('0x99')]=function(_0x102c15,_0x404f98,_0x3ba0d6){var _0x3b949d=this;var _0x4d49e0=this[_0x49c4('0x13')][_0x404f98];var _0x55e2ba=this[_0x49c4('0x10')][_0x4d49e0[_0x49c4('0x71')]];var _0x1a5d4c;if(_0x55e2ba){switch(_0x3ba0d6){case'1':_0x55e2ba[_0x49c4('0x39')]+=0x1;_0x4d49e0[_0x49c4('0x9a')]+=0x1;_0x4d49e0[_0x49c4('0x9b')]=ut[_0x49c4('0x9c')](_0x4d49e0);ut[_0x49c4('0x8f')](_0x4d49e0,0x0,_0x49c4('0x9d'));ami[_0x49c4('0x23')](_0x49c4('0x9e'),ut[_0x49c4('0x9f')](_0x4d49e0,_0x49c4('0xa0')));rpcDb[_0x49c4('0x90')](_0x4d49e0,_0x49c4('0xa1'));if(ut[_0x49c4('0x9c')](_0x4d49e0)>=_0x55e2ba[_0x49c4('0xa2')]){_0x1a5d4c=ut[_0x49c4('0xa3')](_0x4d49e0,0xf,'Global');rpcDb['createCustomerFinal'](_0x1a5d4c,_0x49c4('0xa4'));}else{if(_0x4d49e0[_0x49c4('0x9a')]>=_0x55e2ba['dialNoSuchNumberMaxRetry']){rpcDb[_0x49c4('0xa5')](_0x4d49e0,_0x49c4('0xa4'));}else{rpcDb[_0x49c4('0xa6')](ut[_0x49c4('0xa7')](_0x4d49e0,'countnosuchnumberretry',_0x55e2ba['dialNoSuchNumberRetryFrequency']),_0x4d49e0['unlockAgent'],_0x4d49e0[_0x49c4('0xa8')]);}}delete this[_0x49c4('0x13')][_0x102c15[_0x49c4('0xa9')]];break;case _0x49c4('0xaa'):var _0x118fc4=moment()[_0x49c4('0x52')](_0x49c4('0x8c'));_0x4d49e0[_0x49c4('0xab')]=_0x118fc4;_0x4d49e0[_0x49c4('0xac')]=_0x118fc4;_0x4d49e0['dialAnswer']=!![];_0x55e2ba[_0x49c4('0x27')]+=0x1;logger[_0x49c4('0x55')](_0x49c4('0xad'),_0x4d49e0['uniqueid'],_0x49c4('0xae'),_0x55e2ba[_0x49c4('0x51')],_0x49c4('0x73'),_0x55e2ba[_0x49c4('0x27')]);ami[_0x49c4('0x23')](_0x49c4('0xaf'),ut[_0x49c4('0x9f')](_0x4d49e0,_0x49c4('0xb0'),this['campaignsPreview'][_0x4d49e0[_0x49c4('0x71')]]));if(_0x55e2ba[_0x49c4('0xb1')]){ami[_0x49c4('0x23')](_0x49c4('0xb2'),ut[_0x49c4('0xb3')](_0x4d49e0));}break;case'16':ami['emit']('custom:agentcomplete',ut[_0x49c4('0x9f')](_0x4d49e0,'complete',this[_0x49c4('0x10')][_0x4d49e0['queue']]));emitVoiceQueueChannelRemove(ut[_0x49c4('0x9f')](_0x4d49e0,_0x49c4('0xb4')));_0x55e2ba[_0x49c4('0x32')]+=0x1;_0x55e2ba[_0x49c4('0x2a')]+=0x1;_0x55e2ba['answered']+=0x1;ut[_0x49c4('0x7e')](_0x55e2ba,_0x49c4('0xb5'));_0x4d49e0[_0x49c4('0x9b')]=ut[_0x49c4('0x9c')](_0x4d49e0);ut[_0x49c4('0x8f')](_0x4d49e0,0x4,_0x49c4('0xb6'));rpcDb[_0x49c4('0x90')](_0x4d49e0,_0x49c4('0xb7'));rpcDb[_0x49c4('0xa5')](_0x4d49e0,_0x49c4('0xb8'));rpcDb['crateCustomerReportQueue'](_0x4d49e0);_0x55e2ba[_0x49c4('0x29')]+=_0x4d49e0[_0x49c4('0xb9')];_0x55e2ba['sumBillable']+=_0x4d49e0[_0x49c4('0xb9')];logger['info'](_0x49c4('0xba'),_0x4d49e0[_0x49c4('0xbb')],_0x49c4('0xae'),_0x55e2ba[_0x49c4('0x51')],_0x49c4('0x73'),_0x55e2ba['pTalking']);delete this[_0x49c4('0x13')][_0x102c15[_0x49c4('0xa9')]];break;case'BUSY':_0x55e2ba[_0x49c4('0xbc')]+=0x1;_0x4d49e0[_0x49c4('0xbd')]+=0x1;_0x4d49e0['countglobal']=ut[_0x49c4('0x9c')](_0x4d49e0);ut[_0x49c4('0x8f')](_0x4d49e0,0x5,'Busy');ami[_0x49c4('0x23')](_0x49c4('0xbe'),ut[_0x49c4('0x9f')](_0x4d49e0,_0x49c4('0xbf')));rpcDb['createCustomerHistory'](_0x4d49e0,_0x49c4('0xc0'));if(ut[_0x49c4('0x9c')](_0x4d49e0)>=_0x55e2ba['dialGlobalMaxRetry']){_0x1a5d4c=ut[_0x49c4('0xa3')](_0x4d49e0,0xf,'Global');rpcDb['createCustomerFinal'](_0x1a5d4c,_0x49c4('0xc1'));}else{if(_0x4d49e0['countbusyretry']>=_0x55e2ba['dialBusyMaxRetry']){rpcDb[_0x49c4('0xa5')](_0x4d49e0,_0x49c4('0xc0'));}else{rpcDb['rescheduleContact'](ut[_0x49c4('0xa7')](_0x4d49e0,'countbusyretry',_0x55e2ba['dialBusyRetryFrequency']),_0x4d49e0['unlockAgent'],_0x4d49e0[_0x49c4('0xa8')]);}}break;case _0x49c4('0xc2'):_0x55e2ba[_0x49c4('0x38')]+=0x1;_0x4d49e0[_0x49c4('0xc3')]+=0x1;_0x4d49e0['countglobal']=ut['totalGlobal'](_0x4d49e0);ut[_0x49c4('0x8f')](_0x4d49e0,0x3,'NoAnswer');ami[_0x49c4('0x23')]('custom:agentnoanswer',ut[_0x49c4('0x9f')](_0x4d49e0,_0x49c4('0xc4')));rpcDb[_0x49c4('0x90')](_0x4d49e0,_0x49c4('0xc5'));if(ut[_0x49c4('0x9c')](_0x4d49e0)>=_0x55e2ba[_0x49c4('0xa2')]){_0x1a5d4c=ut[_0x49c4('0xa3')](_0x4d49e0,0xf,'Global');rpcDb[_0x49c4('0xa5')](_0x1a5d4c,_0x49c4('0xc6'));}else{if(_0x4d49e0[_0x49c4('0xc3')]>=_0x55e2ba[_0x49c4('0xc7')]){rpcDb[_0x49c4('0xa5')](_0x4d49e0,'[callProgressDetectingCustomer][logNoAnswer]');}else{rpcDb[_0x49c4('0xa6')](ut[_0x49c4('0xa7')](_0x4d49e0,_0x49c4('0xc3'),_0x55e2ba['dialNoAnswerRetryFrequency']),_0x4d49e0['unlockAgent'],_0x4d49e0[_0x49c4('0xa8')]);}}break;case _0x49c4('0xc8'):_0x55e2ba[_0x49c4('0x34')]+=0x1;_0x4d49e0[_0x49c4('0xc9')]+=0x1;_0x4d49e0[_0x49c4('0x9b')]=ut['totalGlobal'](_0x4d49e0);ut[_0x49c4('0x8f')](_0x4d49e0,0x8,_0x49c4('0xca'));ami[_0x49c4('0x23')](_0x49c4('0xcb'),ut['buildObj'](_0x4d49e0,'congestion'));rpcDb[_0x49c4('0x90')](_0x4d49e0,_0x49c4('0xcc'));if(ut[_0x49c4('0x9c')](_0x4d49e0)>=_0x55e2ba[_0x49c4('0xa2')]){_0x1a5d4c=ut[_0x49c4('0xa3')](_0x4d49e0,0xf,'Global');rpcDb[_0x49c4('0xa5')](_0x1a5d4c,_0x49c4('0xcd'));}else{if(_0x4d49e0[_0x49c4('0xc9')]>=_0x55e2ba[_0x49c4('0xce')]){rpcDb[_0x49c4('0xa5')](_0x4d49e0,_0x49c4('0xcc'));}else{rpcDb['rescheduleContact'](ut[_0x49c4('0xa7')](_0x4d49e0,_0x49c4('0xc9'),_0x55e2ba[_0x49c4('0xcf')]),_0x4d49e0[_0x49c4('0xd0')],_0x4d49e0['activeContact']);}}break;case'CANCEL':_0x55e2ba[_0x49c4('0x3c')]+=0x1;_0x4d49e0['countagentrejectretry']+=0x1;_0x4d49e0[_0x49c4('0x9b')]=ut['totalGlobal'](_0x4d49e0);ut[_0x49c4('0x8f')](_0x4d49e0,0x14,_0x49c4('0xd1'));ami[_0x49c4('0x23')](_0x49c4('0xd2'),ut['buildObj'](_0x4d49e0,'agentreject'));rpcDb[_0x49c4('0x90')](_0x4d49e0,_0x49c4('0xd3'));if(ut[_0x49c4('0x9c')](_0x4d49e0)>=_0x55e2ba['dialGlobalMaxRetry']){_0x1a5d4c=ut['cloneAction'](_0x4d49e0,0x14,_0x49c4('0xd1'));rpcDb['createCustomerFinal'](_0x1a5d4c,'[callProgressDetectingCustomer][logAgentReject]');}else{if(_0x4d49e0[_0x49c4('0xd4')]>=_0x55e2ba['dialAgentRejectMaxRetry']){rpcDb[_0x49c4('0xa5')](_0x4d49e0,_0x49c4('0xd5'));}else{rpcDb['rescheduleContact'](ut[_0x49c4('0xa7')](_0x4d49e0,_0x49c4('0xd4'),_0x55e2ba['dialAgentRejectRetryFrequency']),_0x4d49e0['unlockAgent'],_0x4d49e0[_0x49c4('0xa8')]);}}break;case'ABANDONED':_0x55e2ba[_0x49c4('0x3e')]+=0x1;_0x4d49e0[_0x49c4('0xd6')]+=0x1;_0x4d49e0[_0x49c4('0x9b')]=ut[_0x49c4('0x9c')](_0x4d49e0);ut[_0x49c4('0x8f')](_0x4d49e0,0xb,_0x49c4('0xd7'));rpcDb[_0x49c4('0x90')](_0x4d49e0,'[callProgressDetectingCustomer][logAbandoned]');if(ut[_0x49c4('0x9c')](_0x4d49e0)>=_0x55e2ba[_0x49c4('0xa2')]){_0x1a5d4c=ut[_0x49c4('0xa3')](_0x4d49e0,0xf,_0x49c4('0xd8'));rpcDb[_0x49c4('0xa5')](_0x1a5d4c,'[callProgressDetectingCustomer][logAbandoned]');}else{if(_0x4d49e0[_0x49c4('0xd9')]>=_0x55e2ba['dialAbandonedMaxRety']){rpcDb[_0x49c4('0xa5')](_0x4d49e0,_0x49c4('0xda'));}else{rpcDb[_0x49c4('0xa6')](ut[_0x49c4('0xa7')](_0x4d49e0,'countabandonedretry',_0x55e2ba[_0x49c4('0xdb')]),_0x4d49e0[_0x49c4('0xd0')],_0x4d49e0[_0x49c4('0xa8')]);}}break;default:if(_0x4d49e0[_0x49c4('0x74')]){ut[_0x49c4('0x7e')](_0x55e2ba,_0x49c4('0xdc'));ut['loggerError'](_0x49c4('0xdd')+_0x55e2ba['name'],_0x102c15);}_0x55e2ba[_0x49c4('0x3d')]+=0x1;_0x4d49e0[_0x49c4('0x9b')]=ut[_0x49c4('0x9c')](_0x4d49e0);ut[_0x49c4('0x8f')](_0x4d49e0,0xc,_0x102c15['cause-txt']||_0x102c15[_0x49c4('0xde')]);rpcDb[_0x49c4('0x90')](_0x4d49e0,'[callProgressDetectingCustomer][logUnknown]');if(ut[_0x49c4('0x9c')](_0x4d49e0)>=_0x55e2ba[_0x49c4('0xa2')]){_0x1a5d4c=ut['cloneAction'](_0x4d49e0,0xf,'Global');rpcDb[_0x49c4('0xa5')](_0x1a5d4c,_0x49c4('0xdf'));}else{rpcDb[_0x49c4('0xa5')](_0x4d49e0,_0x49c4('0xdf'));}delete this[_0x49c4('0x13')][_0x102c15[_0x49c4('0xa9')]];}if(!(_0x4d49e0[_0x49c4('0x74')]&&_0x3ba0d6==='16')){ut[_0x49c4('0x7c')](_0x55e2ba,_0x49c4('0xe0'));logger[_0x49c4('0x55')](_0x4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