c4d5ec2e08235d1e200e901b4fcb18d9c0692215
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x7630=['countabandonedretry','[callProgressDetectingCustomer][logAbandoned]','countabandonedetry','dialAbandonedRetryFrequency','loggerError','[Dialer][decrementTalkink][no\x20Hangup][Preview]','cause-txt','[callProgressDetectingCustomer][logUnknown]','[callProgressDetectingCustomer][logUnknownGlobal]','[callProgressDetectingCustomer]','[originated][decrement][callProgressDetectingCustomer]','originated:\x20','destlinkedid','callProgressDetectingAgent','isUndefined','object','reason','logAgent','createAgentHistory','[callProgressDetectingAgent][logNoSuch]','[callProgressDetectingAgent][logNoAnswer]','[callProgressDetectingAgent][logBusy]','[callProgressDetectingAgent][logCongestion]','AnswerAGI','[callProgressDetectingAgent][logAnswerAGI]','checkInBlack','Contact','phone','Contact\x20is\x20undefined','lookAgent','isEmpty','execCall','[Preview][execCall][success]','Queue:\x20','\x20IdHopper:\x20','idContact','custom:agentcalled','called','Calling','[Preview][execCall][failure]','Call\x20failed','outboundBlacklistCallsDay','logBlacklist','[Blacklist][error]','Contact\x20in\x20black\x20List','active','SIP/%s','reachable','unmonitored','execRun','unlock','unlockContact','getContactPreview','recallme','validateContact','isValid','checkIsBlackList','[Preview][checkIsBlackList]','Call\x20unsuccessful','[Preview][validateContact][Empty\x20Contact]','Empty\x20Contact','[Preview][validateContact][Empty\x20Campaign]','Empty\x20Campaign','[Preview][validateContact][Trunk\x20not\x20work]','campaign\x20Name:\x20','\x20Trunk\x20is\x20not\x20active','TrunkBackup','\x20Trunk\x20Backup\x20is\x20not\x20active','Trunk\x20not\x20work','[Preview][validateContact][Campaign\x20Active]','\x20Not\x20Active','Is\x20Valid','SIP/%s/%s%s','dialPrefix','trim','dialCutDigit','substring','getCallerId','callerid','dialRandomLastDigitCallerIdNumber','getCallerIdRandom','originatecalleridname','originatecalleridnum','extractCalleridNumber','addVariables','merge','toLowerVariables','YYYY-MM-DD\x20HH:mm:ss','variablesAction','[originated][increment]','OriginateError','[originateFailure][logOriginateFailure]','syncNewExten','syncOriginateResponse','actionid','agents','logLookAgent','clone','response','disableContact','custom:agentringnoanswer','rejected','[callProgressDetectingAgent][logAnswer]','[syncHangup][talking]','cause','[syncHangup][talking][cause]','dialQueueProject','channelstate','[syncHangup][talking][transfer]','dialstatus','addVariable','variables','syncVarSet','keys','variable','value','error','inspect','transfertargetlinkedid','transfererlinkedid','transfer','exports','lodash','bluebird','uuid','moment','md5','ioredis','../../../config/environment','../../../config/logger','preview','actionPreview','../ami','./action','./util/util','redis','defaults','localhost','socket.io-emitter','enqueue','tail','finally','campaignsPreview','voiceQueues','trunks','actions','clockClearZombieChannels','originateresponse','bind','hangup','syncHangup','syncHangupRequest','syncDialEnd','newexten','varset','attendedtransfer','syncAttendedTransfer','blindtransfer','syncBlindTransfer','loopCampaigns','emit','type','strategy','answered','available','loggedIn','sumBillable','sumHoldTime','talking','abandoned','waiting','loggedInDb','dialActive','dialMethod','dialOriginateCallerIdName','dialOriginateCallerIdNumber','dialOriginateTimeout','outboundAnswerAgiCallsDay','outboundAnswerCallsDay','outboundBusyCallsDay','outboundDropCallsDayCallersExit','outboundDropCallsDayTimeout','outboundNoAnswerCallsDay','outboundNoSuchCallsDay','outboundOriginateFailureCallsDay','outboundReCallsDay','outboundRejectCallsDay','outboundUnknownCallsDay','predictiveIntervalAnsweredCalls','predictiveIntervalAvgHoldtime','predictiveIntervalAvgTalktime','predictiveIntervalDroppedCallsCallersExit','predictiveIntervalErlangCalls','predictiveIntervalHitRate','predictiveIntervalPauses','predictiveIntervalAvailable','predictiveIntervalTotalCalls','message','erlangAbandonmentRate','erlangBusyFactor','startProgressive','Trunk','name','Interval','stringify','voice:queue:%s','info','voice_queue_channel:remove','sendMessageOneNotActive','originated','paused','NOT_ACTIVE','logger','[CampaignPreview]\x20Campaign\x20Queue:\x20','\x20is\x20not\x20active','IS_DISACTIVED','\x20is\x20disactive','prototype','syncCampaigns','hasOwnProperty','booked','clearZombieChannels','outbound','setMessage','clearZombieChannel','sequence','isNil','[clearZombieChannels][talking]','Queue','queue','pTalking:\x20','pTalking','dialAnswer','pick','UserId','VoiceQueueId','ListId','Action','status','channel','catch','No\x20such\x20channel','[clearZombieChannel]','[Dialer][checkChannel][pTalking][Preview]','[Dialer][checkChannel][Preview]','recallMe','getContactRecallMe','agentReadyId','then','getDiff','scheduledat','Agent','voicePause','run','logger2','[RecallMe]','starttime','format','RecallInQueue','rescheduleContactInQueue','createBody','createCustomerHistory','[HistoryDialRecallInQueue][historyCatch]','RecallFailedTimeout','[HistoryRecallClose]','createCustomerFinal','[getContactRecallMe]','IsNotLoggedIn','isActive','isTrunkReachable','TRUNK_IS_NOT_REACHABLE','ACTIVE','callProgressDetectingCustomer','countnosuchnumberretry','countglobal','totalGlobal','logCustomer','NoSuchNumber','buildObj','[callProgressDetectingCustomer][logNoSuch]','Global','[callProgressDetectingCustomer][logNoSuchGlobal]','rescheduleContact','scheduledAt','dialNoSuchNumberRetryFrequency','unlockAgent','linkedid','ANSWER','answertime','\x20Queue','custom:agentconnect','connect','acw','buildAcw','complete','decrementTalkink','[16]','Answer','[callProgressDetectingCustomer][logAnswer]','crateCustomerReportQueue','sumDuration','talktime','uniqueid','BUSY','countbusyretry','Busy','busy','[callProgressDetectingCustomer][logBusy]','cloneAction','[callProgressDetectingCustomer][logBusyGlobal]','dialBusyMaxRetry','dialBusyRetryFrequency','activeContact','countnoanswerretry','NoAnswer','custom:agentnoanswer','noanswer','[callProgressDetectingCustomer][logNoAnswer]','dialGlobalMaxRetry','dialNoAnswerMaxRetry','CONGESTION','outboundCongestionCallsDay','countcongestionretry','Congestion','custom:agentcongestion','congestion','[callProgressDetectingCustomer][logCongestion]','dialCongestionMaxRetry','countagentrejectretry','AgentReject','custom:agentreject','dialAgentRejectMaxRetry','[callProgressDetectingCustomer][logAgentReject]','dialAgentRejectRetryFrequency','ABANDONED','outboundAbandonedCallsDay'];(function(_0x284dba,_0x9b596c){var _0x4167a5=function(_0xd791e5){while(--_0xd791e5){_0x284dba['push'](_0x284dba['shift']());}};_0x4167a5(++_0x9b596c);}(_0x7630,0x7a));var _0x0763=function(_0x35b166,_0x183847){_0x35b166=_0x35b166-0x0;var _0x7c5487=_0x7630[_0x35b166];return _0x7c5487;};'use strict';var util=require('util');var _=require(_0x0763('0x0'));var BPromise=require(_0x0763('0x1'));var uuid=require(_0x0763('0x2'));var moment=require(_0x0763('0x3'));var md5=require(_0x0763('0x4'));var Redis=require(_0x0763('0x5'));var config=require(_0x0763('0x6'));var logger=require(_0x0763('0x7'))(_0x0763('0x8'));var loggerAction=require('../../../config/logger')(_0x0763('0x9'));var ami=require(_0x0763('0xa'));var rpcDb=require('./rpcDb');var Action=require(_0x0763('0xb'));var ut=require(_0x0763('0xc'));config[_0x0763('0xd')]=_[_0x0763('0xe')](config[_0x0763('0xd')],{'host':_0x0763('0xf'),'port':0x18eb});var io=require(_0x0763('0x10'))(new Redis(config['redis']));var Sequence=function(){};Sequence['prototype'][_0x0763('0x11')]=function(_0x57e53c){this[_0x0763('0x12')]=this[_0x0763('0x12')]?this[_0x0763('0x12')][_0x0763('0x13')](_0x57e53c):_0x57e53c();};function Preview(_0x6a47e4){this['sequence']=new Sequence();this[_0x0763('0x14')]=_0x6a47e4[_0x0763('0x15')];this[_0x0763('0x16')]=_0x6a47e4[_0x0763('0x16')];this[_0x0763('0x17')]={};this['agents']=_0x6a47e4['agents'];this[_0x0763('0x18')]=0x0;ami['on'](_0x0763('0x19'),this['syncOriginateResponse'][_0x0763('0x1a')](this));ami['on'](_0x0763('0x1b'),this[_0x0763('0x1c')][_0x0763('0x1a')](this));ami['on']('hanguprequest',this[_0x0763('0x1d')][_0x0763('0x1a')](this));ami['on']('dialend',this[_0x0763('0x1e')]['bind'](this));ami['on'](_0x0763('0x1f'),this['syncNewExten']['bind'](this));ami['on'](_0x0763('0x20'),this['syncVarSet'][_0x0763('0x1a')](this));ami['on'](_0x0763('0x21'),this[_0x0763('0x22')][_0x0763('0x1a')](this));ami['on'](_0x0763('0x23'),this[_0x0763('0x24')]['bind'](this));this[_0x0763('0x25')](this[_0x0763('0x14')]);}function emit(_0x6022cd,_0x5e1f2e,_0x5f45b6){io['to'](_0x6022cd)[_0x0763('0x26')](_0x5e1f2e,_0x5f45b6);}function emitCampaignPreview(_0x4ab506){if(_0x4ab506[_0x0763('0x27')]==='outbound'){var _0x48ea79={'id':_0x4ab506['id'],'name':_0x4ab506['name'],'strategy':_0x4ab506[_0x0763('0x28')],'answered':_0x4ab506[_0x0763('0x29')],'available':_0x4ab506[_0x0763('0x2a')],'loggedIn':_0x4ab506[_0x0763('0x2b')],'pTalking':_0x4ab506['pTalking'],'sumBillable':_0x4ab506[_0x0763('0x2c')],'sumDuration':_0x4ab506['sumDuration'],'sumHoldTime':_0x4ab506[_0x0763('0x2d')]||0x0,'talking':_0x4ab506[_0x0763('0x2e')],'total':_0x4ab506['total'],'type':_0x4ab506[_0x0763('0x27')],'unmanaged':_0x4ab506['unmanaged'],'abandoned':_0x4ab506[_0x0763('0x2f')],'waiting':_0x4ab506[_0x0763('0x30')],'loggedInDb':_0x4ab506[_0x0763('0x31')],'dialActive':_0x4ab506[_0x0763('0x32')],'dialMethod':_0x4ab506[_0x0763('0x33')],'dialOriginateCallerIdName':_0x4ab506[_0x0763('0x34')],'dialOriginateCallerIdNumber':_0x4ab506[_0x0763('0x35')],'dialOriginateTimeout':_0x4ab506[_0x0763('0x36')],'dialPrefix':_0x4ab506['dialPrefix'],'outboundAnswerAgiCallsDay':_0x4ab506[_0x0763('0x37')],'outboundAnswerCallsDay':_0x4ab506[_0x0763('0x38')],'outboundBlacklistCallsDay':_0x4ab506['outboundBlacklistCallsDay'],'outboundBusyCallsDay':_0x4ab506[_0x0763('0x39')],'outboundCongestionCallsDay':_0x4ab506['outboundCongestionCallsDay'],'outboundDropCallsDayACS':_0x4ab506['outboundDropCallsDayACS'],'outboundDropCallsDayCallersExit':_0x4ab506[_0x0763('0x3a')],'outboundDropCallsDayTimeout':_0x4ab506[_0x0763('0x3b')],'outboundNoAnswerCallsDay':_0x4ab506[_0x0763('0x3c')],'outboundNoSuchCallsDay':_0x4ab506[_0x0763('0x3d')],'outboundOriginateFailureCallsDay':_0x4ab506[_0x0763('0x3e')],'outboundReCallsDay':_0x4ab506[_0x0763('0x3f')],'outboundRejectCallsDay':_0x4ab506[_0x0763('0x40')],'outboundUnknownCallsDay':_0x4ab506[_0x0763('0x41')],'outboundAbandonedCallsDay':_0x4ab506['outboundAbandonedCallsDay'],'predictiveIntervalAnsweredCalls':_0x4ab506[_0x0763('0x42')],'predictiveIntervalAvgHoldtime':_0x4ab506[_0x0763('0x43')],'predictiveIntervalAvgTalktime':_0x4ab506[_0x0763('0x44')],'predictiveIntervalDroppedCallsCallersExit':_0x4ab506[_0x0763('0x45')],'predictiveIntervalDroppedCallsTimeout':_0x4ab506['predictiveIntervalDroppedCallsTimeout'],'predictiveIntervalErlangCalls':_0x4ab506[_0x0763('0x46')],'predictiveIntervalErlangCallsDroppedCalls':_0x4ab506['predictiveIntervalErlangCallsDroppedCalls'],'predictiveIntervalHitRate':_0x4ab506[_0x0763('0x47')],'predictiveIntervalMultiplicativeFactor':_0x4ab506['predictiveIntervalMultiplicativeFactor'],'predictiveIntervalPauses':_0x4ab506[_0x0763('0x48')],'predictiveIntervalAvailable':_0x4ab506[_0x0763('0x49')],'predictiveIntervalTotalCalls':_0x4ab506[_0x0763('0x4a')],'message':_0x4ab506[_0x0763('0x4b')],'originated':_0x4ab506['originated'],'erlangCalls':_0x4ab506['erlangCalls'],'erlangCallToSecond':_0x4ab506['erlangCallToSecond'],'erlangAbandonmentRate':_0x4ab506[_0x0763('0x4c')],'erlangBusyFactor':_0x4ab506[_0x0763('0x4d')],'startPredictive':_0x4ab506['startPredictive'],'startProgressive':_0x4ab506[_0x0763('0x4e')]};if(_0x4ab506['Trunk']){_0x48ea79[_0x0763('0x4f')]={'id':_0x4ab506['Trunk']['id'],'name':_0x4ab506[_0x0763('0x4f')][_0x0763('0x50')],'active':_0x4ab506[_0x0763('0x4f')]['active'],'callerid':_0x4ab506['Trunk']['callerid']};}if(_0x4ab506[_0x0763('0x51')]){_0x48ea79[_0x0763('0x51')]={'id':_0x4ab506[_0x0763('0x51')]['id'],'name':_0x4ab506[_0x0763('0x51')][_0x0763('0x50')]};}var _0x360e0e=md5(JSON[_0x0763('0x52')](_0x48ea79));if(_0x4ab506[_0x0763('0x4')]!==_0x360e0e){_0x4ab506[_0x0763('0x4')]=_0x360e0e;emit(util['format'](_0x0763('0x53'),_0x48ea79[_0x0763('0x50')]),'voice_queue:save',_0x48ea79);}}}function emitVoiceQueueChannelRemove(_0x46d4d6){logger[_0x0763('0x54')]('[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event',JSON[_0x0763('0x52')](_0x46d4d6));emit(util['format'](_0x0763('0x53'),_0x46d4d6[_0x0763('0x50')]),_0x0763('0x55'),_0x46d4d6);io[_0x0763('0x26')]('voice_queue_presence:remove',_0x46d4d6);}function notSendMessagesQueue(_0x32ca8b){if(_0x32ca8b[_0x0763('0x56')]){if(_0x32ca8b[_0x0763('0x57')]===0x0&&_0x32ca8b['pTalking']===0x0){_0x32ca8b[_0x0763('0x56')]=![];_0x32ca8b[_0x0763('0x2a')]=0x0;_0x32ca8b[_0x0763('0x58')]=0x0;_0x32ca8b[_0x0763('0x4b')]=_0x0763('0x59');ut[_0x0763('0x5a')](_0x0763('0x5b'),_0x32ca8b[_0x0763('0x50')]+_0x0763('0x5c'));}else{_0x32ca8b['message']=_0x0763('0x5d');ut[_0x0763('0x5a')](_0x0763('0x5b'),_0x32ca8b[_0x0763('0x50')]+_0x0763('0x5e'));}emitCampaignPreview(_0x32ca8b);}}Preview[_0x0763('0x5f')][_0x0763('0x25')]=function(){var _0x1f47c7=this;setInterval(function(){_0x1f47c7[_0x0763('0x60')]();},0x7cf);};Preview[_0x0763('0x5f')][_0x0763('0x60')]=function(){var _0x11f8c9=this[_0x0763('0x14')];this[_0x0763('0x18')]+=0x1;for(var _0x3763e0 in _0x11f8c9){if(_0x11f8c9[_0x0763('0x61')](_0x3763e0)&&(_0x11f8c9[_0x3763e0]['dialMethod']===_0x0763('0x8')||_0x11f8c9[_0x3763e0][_0x0763('0x33')]===_0x0763('0x62'))&&_0x11f8c9[_0x3763e0]['type']==='outbound'){if(this['clockClearZombieChannels']>0x7){this['clockClearZombieChannels']=0x0;this[_0x0763('0x63')]();}}if(_0x11f8c9[_0x0763('0x61')](_0x3763e0)&&_0x11f8c9[_0x3763e0][_0x0763('0x33')]===_0x0763('0x8')&&_0x11f8c9[_0x3763e0]['type']===_0x0763('0x64')){if(_0x11f8c9[_0x3763e0][_0x0763('0x32')]){this[_0x0763('0x65')](_0x11f8c9[_0x3763e0]);this['recallMe'](_0x11f8c9[_0x3763e0]);}else{notSendMessagesQueue(_0x11f8c9[_0x3763e0]);}}}};Preview[_0x0763('0x5f')][_0x0763('0x66')]=function(_0x161374){var _0x44ccbc=this;this[_0x0763('0x67')][_0x0763('0x11')](function(){if(!_[_0x0763('0x68')](_0x44ccbc[_0x0763('0x17')][_0x161374])){loggerAction[_0x0763('0x54')](_0x0763('0x69'),_0x161374,_0x0763('0x6a'),_0x44ccbc[_0x0763('0x17')][_0x161374][_0x0763('0x6b')],'originated:\x20',JSON[_0x0763('0x52')](_0x44ccbc[_0x0763('0x14')][_0x44ccbc[_0x0763('0x17')][_0x161374][_0x0763('0x6b')]][_0x0763('0x57')]),_0x0763('0x6c'),JSON[_0x0763('0x52')](_0x44ccbc['campaignsPreview'][_0x44ccbc[_0x0763('0x17')][_0x161374][_0x0763('0x6b')]][_0x0763('0x6d')]),JSON[_0x0763('0x52')](_0x44ccbc[_0x0763('0x17')][_0x161374][_0x0763('0x6e')]),JSON[_0x0763('0x52')](_[_0x0763('0x6f')](_0x44ccbc[_0x0763('0x17')][_0x161374],['contactId',_0x0763('0x70'),_0x0763('0x71'),_0x0763('0x72')])));return ami[_0x0763('0x73')]({'action':_0x0763('0x74'),'channel':_0x44ccbc[_0x0763('0x17')][_0x161374][_0x0763('0x75')]})[_0x0763('0x76')](function(_0x4d0257){if(_0x4d0257[_0x0763('0x4b')]===_0x0763('0x77')){setTimeout(function(){if(_0x44ccbc['actions'][_0x161374]){ut['updateOriginated'](_0x44ccbc[_0x0763('0x14')][_0x44ccbc[_0x0763('0x17')][_0x161374]['queue']],_0x0763('0x78'));if(_0x44ccbc[_0x0763('0x17')][_0x161374]['dialAnswer']===!![]){ut['decrementTalkink'](_0x44ccbc[_0x0763('0x14')][_0x44ccbc[_0x0763('0x17')][_0x161374][_0x0763('0x6b')]],_0x0763('0x78'));ut['loggerError'](_0x0763('0x79')+_0x161374,_0x44ccbc[_0x0763('0x17')][_0x161374][_0x0763('0x6b')]);}ut['loggerError'](_0x0763('0x7a')+_0x161374,_0x44ccbc['actions'][_0x161374][_0x0763('0x6b')]);delete _0x44ccbc[_0x0763('0x17')][_0x161374];}},0x2328);}});}});};Preview[_0x0763('0x5f')][_0x0763('0x63')]=function(){var _0x15839e=this;loggerAction[_0x0763('0x54')]('[action]',_['size'](this['actions']));for(var _0x2c0130 in this[_0x0763('0x17')]){if(_0x15839e[_0x0763('0x17')]['hasOwnProperty'](_0x2c0130)){_0x15839e['clearZombieChannel'](_0x2c0130);}}};Preview['prototype'][_0x0763('0x7b')]=function(_0x19e0db){var _0x353717=this;rpcDb[_0x0763('0x7c')](_0x19e0db['id'],ut[_0x0763('0x7d')](this['agents']))[_0x0763('0x7e')](function(_0x56e0bc){if(!_[_0x0763('0x68')](_0x56e0bc)){for(var _0x3f89bc=0x0;_0x3f89bc<_0x56e0bc['length'];_0x3f89bc+=0x1){if(ut[_0x0763('0x7f')](_0x56e0bc[_0x3f89bc][_0x0763('0x80')])<_0x19e0db['dialRecallMeTimeout']*0x3c){if(_0x56e0bc[_0x3f89bc][_0x0763('0x81')]&&!_0x56e0bc[_0x3f89bc][_0x0763('0x81')][_0x0763('0x82')]){_0x353717[_0x0763('0x83')](_0x56e0bc[_0x3f89bc]['id'])[_0x0763('0x7e')](ut[_0x0763('0x84')](_0x0763('0x85')))['catch'](ut[_0x0763('0x84')](_0x0763('0x85')));}else{rpcDb['disableContact'](_0x56e0bc[_0x3f89bc]['id']);}}else{var _0x1e53c9=new Action(_0x56e0bc[_0x3f89bc],_0x19e0db);_0x1e53c9[_0x0763('0x86')]=moment()[_0x0763('0x87')]('YYYY-MM-DD\x20HH:mm:ss');_0x19e0db['outboundReCallsDay']+=0x1;ut['logCustomer'](_0x1e53c9,0x17,_0x0763('0x88'));if(_0x19e0db['dialRecallInQueue']){rpcDb[_0x0763('0x89')](ut[_0x0763('0x8a')](_0x56e0bc[_0x3f89bc]));rpcDb[_0x0763('0x8b')](_0x1e53c9,_0x0763('0x8c'));}else{ut['logCustomer'](_0x1e53c9,0x16,_0x0763('0x8d'));rpcDb[_0x0763('0x8b')](_0x1e53c9,_0x0763('0x8e'));rpcDb[_0x0763('0x8f')](_0x1e53c9,_0x0763('0x8e'));}}}}})[_0x0763('0x76')](ut[_0x0763('0x84')](_0x0763('0x90')));};Preview['prototype'][_0x0763('0x65')]=function(_0x58142f){_0x58142f[_0x0763('0x56')]=!![];if(ut[_0x0763('0x91')](_0x58142f[_0x0763('0x2b')])){_0x58142f[_0x0763('0x4b')]='AGENTS_NOT_LOGGED';}else if(!ut[_0x0763('0x92')](_0x58142f['dialActive'])){_0x58142f[_0x0763('0x4b')]=_0x0763('0x59');}else if(!this[_0x0763('0x93')](_0x58142f[_0x0763('0x4f')])){if(!this[_0x0763('0x93')](_0x58142f['TrunkBackup'])){_0x58142f[_0x0763('0x4b')]=_0x0763('0x94');}else{_0x58142f[_0x0763('0x4b')]=_0x0763('0x95');}}else{_0x58142f[_0x0763('0x4b')]=_0x0763('0x95');}emitCampaignPreview(_0x58142f);};Preview[_0x0763('0x5f')][_0x0763('0x96')]=function(_0x752c3,_0xb2e9e0,_0x2ecb02){var _0x2a3ba9=this;var _0x3ac9ea=this[_0x0763('0x17')][_0xb2e9e0];var _0x29fc6f=this['campaignsPreview'][_0x3ac9ea['queue']];var _0x4105c6;if(_0x29fc6f){switch(_0x2ecb02){case'1':_0x29fc6f[_0x0763('0x3d')]+=0x1;_0x3ac9ea[_0x0763('0x97')]+=0x1;_0x3ac9ea[_0x0763('0x98')]=ut[_0x0763('0x99')](_0x3ac9ea);ut[_0x0763('0x9a')](_0x3ac9ea,0x0,_0x0763('0x9b'));ami[_0x0763('0x26')]('custom:agentnosuchnumber',ut[_0x0763('0x9c')](_0x3ac9ea,'nosuchnumber'));rpcDb[_0x0763('0x8b')](_0x3ac9ea,_0x0763('0x9d'));if(ut[_0x0763('0x99')](_0x3ac9ea)>=_0x29fc6f['dialGlobalMaxRetry']){_0x4105c6=ut['cloneAction'](_0x3ac9ea,0xf,_0x0763('0x9e'));rpcDb['createCustomerFinal'](_0x4105c6,_0x0763('0x9f'));}else{if(_0x3ac9ea[_0x0763('0x97')]>=_0x29fc6f['dialNoSuchNumberMaxRetry']){rpcDb['createCustomerFinal'](_0x3ac9ea,'[callProgressDetectingCustomer][logNoSuchGlobal]');}else{rpcDb[_0x0763('0xa0')](ut[_0x0763('0xa1')](_0x3ac9ea,_0x0763('0x97'),_0x29fc6f[_0x0763('0xa2')]),_0x3ac9ea[_0x0763('0xa3')],_0x3ac9ea['activeContact']);}}delete this[_0x0763('0x17')][_0x752c3[_0x0763('0xa4')]];break;case _0x0763('0xa5'):var _0x1a739d=moment()[_0x0763('0x87')]('YYYY-MM-DD\x20HH:mm:ss');_0x3ac9ea['responsetime']=_0x1a739d;_0x3ac9ea[_0x0763('0xa6')]=_0x1a739d;_0x3ac9ea['dialAnswer']=!![];_0x29fc6f[_0x0763('0x6d')]+=0x1;logger[_0x0763('0x54')]('[syncHangup][talking][increment]',_0x3ac9ea['uniqueid'],_0x0763('0xa7'),_0x29fc6f['name'],'pTalking:\x20',_0x29fc6f['pTalking']);ami[_0x0763('0x26')](_0x0763('0xa8'),ut[_0x0763('0x9c')](_0x3ac9ea,_0x0763('0xa9'),this[_0x0763('0x14')][_0x3ac9ea[_0x0763('0x6b')]]));if(_0x29fc6f[_0x0763('0xaa')]){ami[_0x0763('0x26')]('custom:agentConnectPreview',ut[_0x0763('0xab')](_0x3ac9ea));}break;case'16':ami[_0x0763('0x26')]('custom:agentcomplete',ut[_0x0763('0x9c')](_0x3ac9ea,_0x0763('0xac'),this[_0x0763('0x14')][_0x3ac9ea[_0x0763('0x6b')]]));emitVoiceQueueChannelRemove(ut[_0x0763('0x9c')](_0x3ac9ea,_0x0763('0xac')));_0x29fc6f['outboundAnswerCallsDay']+=0x1;_0x29fc6f['total']+=0x1;_0x29fc6f[_0x0763('0x29')]+=0x1;ut[_0x0763('0xad')](_0x29fc6f,_0x0763('0xae'));_0x3ac9ea['countglobal']=ut[_0x0763('0x99')](_0x3ac9ea);ut[_0x0763('0x9a')](_0x3ac9ea,0x4,_0x0763('0xaf'));rpcDb[_0x0763('0x8b')](_0x3ac9ea,_0x0763('0xb0'));rpcDb[_0x0763('0x8f')](_0x3ac9ea,'[callProgressDetectingCustomer][logAnswerGlobal]');rpcDb[_0x0763('0xb1')](_0x3ac9ea);_0x29fc6f[_0x0763('0xb2')]+=_0x3ac9ea[_0x0763('0xb3')];_0x29fc6f[_0x0763('0x2c')]+=_0x3ac9ea[_0x0763('0xb3')];logger['info']('[syncHangup][talking][decrement]',_0x3ac9ea[_0x0763('0xb4')],_0x0763('0xa7'),_0x29fc6f[_0x0763('0x50')],_0x0763('0x6c'),_0x29fc6f[_0x0763('0x6d')]);delete this[_0x0763('0x17')][_0x752c3[_0x0763('0xa4')]];break;case _0x0763('0xb5'):_0x29fc6f['outboundBusyCallsDay']+=0x1;_0x3ac9ea[_0x0763('0xb6')]+=0x1;_0x3ac9ea['countglobal']=ut[_0x0763('0x99')](_0x3ac9ea);ut[_0x0763('0x9a')](_0x3ac9ea,0x5,_0x0763('0xb7'));ami[_0x0763('0x26')]('custom:agentbusy',ut['buildObj'](_0x3ac9ea,_0x0763('0xb8')));rpcDb['createCustomerHistory'](_0x3ac9ea,_0x0763('0xb9'));if(ut[_0x0763('0x99')](_0x3ac9ea)>=_0x29fc6f['dialGlobalMaxRetry']){_0x4105c6=ut[_0x0763('0xba')](_0x3ac9ea,0xf,_0x0763('0x9e'));rpcDb[_0x0763('0x8f')](_0x4105c6,_0x0763('0xbb'));}else{if(_0x3ac9ea['countbusyretry']>=_0x29fc6f[_0x0763('0xbc')]){rpcDb['createCustomerFinal'](_0x3ac9ea,_0x0763('0xb9'));}else{rpcDb[_0x0763('0xa0')](ut[_0x0763('0xa1')](_0x3ac9ea,_0x0763('0xb6'),_0x29fc6f[_0x0763('0xbd')]),_0x3ac9ea[_0x0763('0xa3')],_0x3ac9ea[_0x0763('0xbe')]);}}break;case'NOANSWER':_0x29fc6f[_0x0763('0x3c')]+=0x1;_0x3ac9ea[_0x0763('0xbf')]+=0x1;_0x3ac9ea['countglobal']=ut[_0x0763('0x99')](_0x3ac9ea);ut['logCustomer'](_0x3ac9ea,0x3,_0x0763('0xc0'));ami[_0x0763('0x26')](_0x0763('0xc1'),ut[_0x0763('0x9c')](_0x3ac9ea,_0x0763('0xc2')));rpcDb[_0x0763('0x8b')](_0x3ac9ea,_0x0763('0xc3'));if(ut[_0x0763('0x99')](_0x3ac9ea)>=_0x29fc6f[_0x0763('0xc4')]){_0x4105c6=ut['cloneAction'](_0x3ac9ea,0xf,_0x0763('0x9e'));rpcDb[_0x0763('0x8f')](_0x4105c6,'[callProgressDetectingCustomer][logNoAnswerGlobal]');}else{if(_0x3ac9ea[_0x0763('0xbf')]>=_0x29fc6f[_0x0763('0xc5')]){rpcDb['createCustomerFinal'](_0x3ac9ea,_0x0763('0xc3'));}else{rpcDb['rescheduleContact'](ut[_0x0763('0xa1')](_0x3ac9ea,'countnoanswerretry',_0x29fc6f['dialNoAnswerRetryFrequency']),_0x3ac9ea[_0x0763('0xa3')],_0x3ac9ea[_0x0763('0xbe')]);}}break;case _0x0763('0xc6'):_0x29fc6f[_0x0763('0xc7')]+=0x1;_0x3ac9ea[_0x0763('0xc8')]+=0x1;_0x3ac9ea[_0x0763('0x98')]=ut[_0x0763('0x99')](_0x3ac9ea);ut['logCustomer'](_0x3ac9ea,0x8,_0x0763('0xc9'));ami[_0x0763('0x26')](_0x0763('0xca'),ut['buildObj'](_0x3ac9ea,_0x0763('0xcb')));rpcDb[_0x0763('0x8b')](_0x3ac9ea,_0x0763('0xcc'));if(ut[_0x0763('0x99')](_0x3ac9ea)>=_0x29fc6f[_0x0763('0xc4')]){_0x4105c6=ut[_0x0763('0xba')](_0x3ac9ea,0xf,'Global');rpcDb[_0x0763('0x8f')](_0x4105c6,'[callProgressDetectingCustomer][logCongestionGlobal]');}else{if(_0x3ac9ea[_0x0763('0xc8')]>=_0x29fc6f[_0x0763('0xcd')]){rpcDb[_0x0763('0x8f')](_0x3ac9ea,_0x0763('0xcc'));}else{rpcDb[_0x0763('0xa0')](ut[_0x0763('0xa1')](_0x3ac9ea,_0x0763('0xc8'),_0x29fc6f[_0x0763('0xbd')]),_0x3ac9ea['unlockAgent'],_0x3ac9ea['activeContact']);}}break;case'CANCEL':_0x29fc6f[_0x0763('0x40')]+=0x1;_0x3ac9ea[_0x0763('0xce')]+=0x1;_0x3ac9ea[_0x0763('0x98')]=ut[_0x0763('0x99')](_0x3ac9ea);ut[_0x0763('0x9a')](_0x3ac9ea,0x14,_0x0763('0xcf'));ami['emit'](_0x0763('0xd0'),ut[_0x0763('0x9c')](_0x3ac9ea,'agentreject'));rpcDb[_0x0763('0x8b')](_0x3ac9ea,'[syncHangupRequest][logAgentReject]');if(ut[_0x0763('0x99')](_0x3ac9ea)>=_0x29fc6f[_0x0763('0xc4')]){_0x4105c6=ut[_0x0763('0xba')](_0x3ac9ea,0x14,'AgentReject');rpcDb[_0x0763('0x8f')](_0x4105c6,'[callProgressDetectingCustomer][logAgentReject]');}else{if(_0x3ac9ea['countagentrejectretry']>=_0x29fc6f[_0x0763('0xd1')]){rpcDb[_0x0763('0x8f')](_0x3ac9ea,_0x0763('0xd2'));}else{rpcDb[_0x0763('0xa0')](ut[_0x0763('0xa1')](_0x3ac9ea,_0x0763('0xce'),_0x29fc6f[_0x0763('0xd3')]),_0x3ac9ea[_0x0763('0xa3')],_0x3ac9ea[_0x0763('0xbe')]);}}break;case _0x0763('0xd4'):_0x29fc6f[_0x0763('0xd5')]+=0x1;_0x3ac9ea[_0x0763('0xd6')]+=0x1;_0x3ac9ea['countglobal']=ut['totalGlobal'](_0x3ac9ea);ut[_0x0763('0x9a')](_0x3ac9ea,0xb,'Abandoned');rpcDb[_0x0763('0x8b')](_0x3ac9ea,_0x0763('0xd7'));if(ut[_0x0763('0x99')](_0x3ac9ea)>=_0x29fc6f[_0x0763('0xc4')]){_0x4105c6=ut['cloneAction'](_0x3ac9ea,0xf,_0x0763('0x9e'));rpcDb['createCustomerFinal'](_0x4105c6,'[callProgressDetectingCustomer][logAbandoned]');}else{if(_0x3ac9ea[_0x0763('0xd8')]>=_0x29fc6f['dialAbandonedMaxRety']){rpcDb[_0x0763('0x8f')](_0x3ac9ea,'[callProgressDetectingCustomer][logAbandoned]');}else{rpcDb[_0x0763('0xa0')](ut[_0x0763('0xa1')](_0x3ac9ea,_0x0763('0xd6'),_0x29fc6f[_0x0763('0xd9')]),_0x3ac9ea[_0x0763('0xa3')],_0x3ac9ea[_0x0763('0xbe')]);}}break;default:if(_0x3ac9ea[_0x0763('0x6e')]){ut[_0x0763('0xad')](_0x29fc6f,'[default]');ut[_0x0763('0xda')](_0x0763('0xdb')+_0x29fc6f[_0x0763('0x50')],_0x752c3);}_0x29fc6f[_0x0763('0x41')]+=0x1;_0x3ac9ea['countglobal']=ut[_0x0763('0x99')](_0x3ac9ea);ut[_0x0763('0x9a')](_0x3ac9ea,0xc,_0x752c3[_0x0763('0xdc')]||_0x752c3['dialstatus']);rpcDb[_0x0763('0x8b')](_0x3ac9ea,_0x0763('0xdd'));if(ut[_0x0763('0x99')](_0x3ac9ea)>=_0x29fc6f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