dd457ff9796092aa8dba2041d489dad7136ba502
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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x211ef9['idContact'],'field':{'countnoanswerretry':_0x211ef9['countnoanswerretry']}})[_0x0a9e('0x56')](function(){_0x5ce9ac['swapAdditionalPhones'](_0x211ef9,_0x47de4c,_0x2f7092)['then'](function(){});});}});break;case'CONGESTION':_0xe22ccc[_0x0a9e('0xb2')]+=0x1;_0x211ef9[_0x0a9e('0xb3')]+=0x1;_0x211ef9[_0x0a9e('0x75')]=ut[_0x0a9e('0x76')](_0x211ef9);ut[_0x0a9e('0x64')](_0x211ef9,0x8,_0x0a9e('0xb4'));_0x47de4c=_0xe22ccc['dialCongestionRetryFrequency'];_0x2f7092=_0xe22ccc[_0x0a9e('0xa3')];ami['emit'](_0x0a9e('0xb5'),ut[_0x0a9e('0x78')](_0x211ef9,_0x0a9e('0xb6')));rpcDb[_0x0a9e('0x69')](_0x211ef9,'[callProgressDetectingCustomer][logCongestion]');_0x5ce9ac[_0x0a9e('0x7b')](_0x211ef9,'8',_0xe22ccc)[_0x0a9e('0x56')](function(_0x1d4877){_0x2da03c=_0x1d4877['additional']==0x1;if(!_0x2da03c){if(ut[_0x0a9e('0x76')](_0x211ef9)>=_0xe22ccc[_0x0a9e('0xa6')]){_0x5df0ad=ut[_0x0a9e('0x7e')](_0x211ef9,0xf,_0x0a9e('0xa7'));rpcDb[_0x0a9e('0x7f')](_0x5df0ad,_0x0a9e('0xb7'));}else{if(_0x211ef9[_0x0a9e('0xb3')]>=_0xe22ccc[_0x0a9e('0xb8')]){rpcDb['createCustomerFinal'](_0x211ef9,_0x0a9e('0xb9'));}else{rpcDb[_0x0a9e('0x81')](ut['scheduledAt'](_0x211ef9,_0x0a9e('0xb3'),_0xe22ccc[_0x0a9e('0xa2')]),_0x211ef9[_0x0a9e('0xaa')],_0x211ef9['activeContact']);}}}else{_0x211ef9[_0x0a9e('0xb3')]++;_0x5ce9ac['incrementPreviewCounters']({'id':_0x211ef9[_0x0a9e('0x85')],'field':{'countcongestionretry':_0x211ef9[_0x0a9e('0xb3')]}})[_0x0a9e('0x56')](function(){_0x5ce9ac[_0x0a9e('0xba')](_0x211ef9,_0x47de4c,_0x2f7092)[_0x0a9e('0x56')](function(){});});}});break;case _0x0a9e('0xbb'):_0xe22ccc[_0x0a9e('0xbc')]+=0x1;_0x211ef9[_0x0a9e('0xbd')]+=0x1;_0x211ef9['countglobal']=ut[_0x0a9e('0x76')](_0x211ef9);ut[_0x0a9e('0x64')](_0x211ef9,0x14,_0x0a9e('0xbe'));_0x47de4c=_0xe22ccc[_0x0a9e('0xbf')];_0x2f7092=_0xe22ccc[_0x0a9e('0xa3')];ami[_0x0a9e('0x25')](_0x0a9e('0xc0'),ut[_0x0a9e('0x78')](_0x211ef9,_0x0a9e('0xc1')));rpcDb[_0x0a9e('0x69')](_0x211ef9,_0x0a9e('0xc2'));_0x5ce9ac[_0x0a9e('0x7b')](_0x211ef9,'20',_0xe22ccc)[_0x0a9e('0x56')](function(_0x4989f9){_0x2da03c=_0x4989f9[_0x0a9e('0x7c')]==0x1;if(!_0x2da03c){if(ut[_0x0a9e('0x76')](_0x211ef9)>=_0xe22ccc[_0x0a9e('0xa6')]){_0x5df0ad=ut[_0x0a9e('0x7e')](_0x211ef9,0x14,_0x0a9e('0xbe'));rpcDb['createCustomerFinal'](_0x5df0ad,_0x0a9e('0xc3'));}else{if(_0x211ef9[_0x0a9e('0xbd')]>=_0xe22ccc['dialAgentRejectMaxRetry']){rpcDb[_0x0a9e('0x7f')](_0x211ef9,'[callProgressDetectingCustomer][logAgentReject]');}else{rpcDb[_0x0a9e('0x81')](ut[_0x0a9e('0x82')](_0x211ef9,_0x0a9e('0xbd'),_0xe22ccc[_0x0a9e('0xbf')]),_0x211ef9['unlockAgent'],_0x211ef9[_0x0a9e('0x83')]);}}}else{_0x211ef9['countnoanswerretry']++;_0x5ce9ac[_0x0a9e('0x86')]({'id':_0x211ef9[_0x0a9e('0x85')],'field':{'countnoanswerretry':_0x211ef9['countnoanswerretry']}})[_0x0a9e('0x56')](function(){_0x5ce9ac[_0x0a9e('0xba')](_0x211ef9,_0x47de4c,_0x2f7092)[_0x0a9e('0x56')](function(){});});}});break;case'ABANDONED':_0xe22ccc['outboundAbandonedCallsDay']+=0x1;_0x211ef9[_0x0a9e('0xc4')]+=0x1;_0x211ef9[_0x0a9e('0x75')]=ut[_0x0a9e('0x76')](_0x211ef9);ut[_0x0a9e('0x64')](_0x211ef9,0xb,_0x0a9e('0xc5'));rpcDb[_0x0a9e('0x69')](_0x211ef9,_0x0a9e('0xc6'));_0x5ce9ac[_0x0a9e('0x7b')](_0x211ef9,'11',_0xe22ccc)[_0x0a9e('0x56')](function(_0x586510){_0x2da03c=_0x586510[_0x0a9e('0x7c')]==0x1;if(!_0x2da03c){if(ut['totalGlobal'](_0x211ef9)>=_0xe22ccc[_0x0a9e('0xa6')]){_0x5df0ad=ut[_0x0a9e('0x7e')](_0x211ef9,0xf,_0x0a9e('0xa7'));rpcDb[_0x0a9e('0x7f')](_0x5df0ad,_0x0a9e('0xc6'));}else{if(_0x211ef9['countabandonedetry']>=_0xe22ccc[_0x0a9e('0xc7')]){rpcDb[_0x0a9e('0x7f')](_0x211ef9,_0x0a9e('0xc6'));}else{rpcDb[_0x0a9e('0x81')](ut[_0x0a9e('0x82')](_0x211ef9,'countabandonedretry',_0xe22ccc['dialAbandonedRetryFrequency']),_0x211ef9[_0x0a9e('0xaa')],_0x211ef9['activeContact']);}}}else{_0x211ef9[_0x0a9e('0xac')]++;_0x5ce9ac[_0x0a9e('0x86')]({'id':_0x211ef9[_0x0a9e('0x85')],'field':{'countnoanswerretry':_0x211ef9[_0x0a9e('0xac')]}})[_0x0a9e('0x56')](function(){_0x5ce9ac[_0x0a9e('0xba')](_0x211ef9,_0x47de4c,_0x2f7092)['then'](function(){});});}});break;case'18':_0xe22ccc['outboundUnknownCallsDay']+=0x1;_0x211ef9[_0x0a9e('0xc8')]+=0x1;_0x211ef9['countglobal']=ut[_0x0a9e('0x76')](_0x211ef9);ut['logCustomer'](_0x211ef9,0x12,_0x3aedd0[_0x0a9e('0xc9')]||_0x3aedd0['dialstatus']);ami['emit'](_0x0a9e('0xca'),ut[_0x0a9e('0x78')](_0x211ef9,'amd'));rpcDb[_0x0a9e('0x69')](_0x211ef9,_0x0a9e('0xcb'));_0x5ce9ac[_0x0a9e('0x7b')](_0x211ef9,'18',_0xe22ccc)[_0x0a9e('0x56')](function(_0x2eb028){_0x2da03c=_0x2eb028['additional']==0x1;if(!_0x2da03c){if(ut['totalGlobal'](_0x211ef9)>=_0xe22ccc[_0x0a9e('0xa6')]){_0x5df0ad=ut[_0x0a9e('0x7e')](_0x211ef9,0x12,_0x0a9e('0xa7'));rpcDb[_0x0a9e('0x7f')](_0x5df0ad,_0x0a9e('0xcb'));}else{rpcDb['createCustomerFinal'](_0x211ef9,_0x0a9e('0xcb'));}}else{_0x211ef9[_0x0a9e('0xac')]++;_0x5ce9ac['incrementPreviewCounters']({'id':_0x211ef9[_0x0a9e('0x85')],'field':{'countnoanswerretry':_0x211ef9[_0x0a9e('0xac')]}})[_0x0a9e('0x56')](function(){_0x5ce9ac[_0x0a9e('0xba')](_0x211ef9,_0x47de4c,_0x2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