Built motion from commit (unavailable).|2.5.7
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xa9e0=['sumBillable','sumDuration','sumHoldTime','talking','total','waiting','loggedInDb','dialActive','dialMethod','dialOriginateCallerIdNumber','dialPrefix','outboundAnswerCallsDay','outboundBlacklistCallsDay','outboundBusyCallsDay','outboundCongestionCallsDay','outboundDropCallsDayACS','outboundDropCallsDayCallersExit','outboundDropCallsDayTimeout','outboundNoAnswerCallsDay','outboundOriginateFailureCallsDay','outboundReCallsDay','outboundRejectCallsDay','outboundUnknownCallsDay','predictiveIntervalAnsweredCalls','predictiveIntervalAvgHoldtime','predictiveIntervalAvgTalktime','predictiveIntervalDroppedCallsCallersExit','predictiveIntervalDroppedCallsTimeout','predictiveIntervalErlangCalls','predictiveIntervalErlangCallsDroppedCalls','predictiveIntervalHitRate','predictiveIntervalMultiplicativeFactor','predictiveIntervalAvailable','message','originated','erlangCalls','erlangCallToSecond','erlangAbandonmentRate','startPredictive','startProgressive','Trunk','Interval','stringify','info','[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event','voice:queue:%s','voice_queue_channel:remove','sendMessageOneNotActive','paused','logger','[CampaignPreview]\x20Campaign\x20Queue:\x20','\x20is\x20not\x20active','\x20is\x20disactive','syncCampaigns','hasOwnProperty','booked','outbound','setMessage','recallMe','clearZombieChannel','isNil','[clearZombieChannels][talking]','Queue','queue','pick','contactId','UserId','VoiceQueueId','ListId','Action','status','channel','catch','updateOriginated','[clearZombieChannel]','dialAnswer','loggerError','clearZombieChannels','size','getContactRecallMe','length','getDiff','scheduledat','dialRecallMeTimeout','Agent','voicePause','then','logger2','[RecallMe]','starttime','YYYY-MM-DD\x20HH:mm:ss','logCustomer','createBody','[HistoryDialRecallInQueue][historyCatch]','RecallFailedTimeout','createCustomerHistory','[HistoryRecallClose]','createCustomerFinal','[getContactRecallMe]','IsNotLoggedIn','loggedIn','isActive','NOT_ACTIVE','isTrunkReachable','TrunkBackup','TRUNK_IS_NOT_REACHABLE','ACTIVE','outboundNoSuchCallsDay','countnosuchnumberretry','countglobal','totalGlobal','NoSuchNumber','custom:agentnosuchnumber','nosuchnumber','[callProgressDetectingCustomer][logNoSuch]','dialGlobalMaxRetry','cloneAction','[callProgressDetectingCustomer][logNoSuchGlobal]','dialNoSuchNumberMaxRetry','dialNoSuchNumberRetryFrequency','unlockAgent','activeContact','linkedid','ANSWER','responsetime','answertime','[syncHangup][talking][increment]','uniqueid','pTalking:\x20','buildObj','connect','custom:agentConnectPreview','buildAcw','complete','decrementTalkink','[16]','[callProgressDetectingCustomer][logAnswer]','crateCustomerReportQueue','talktime','[syncHangup][talking][decrement]','BUSY','countbusyretry','Busy','custom:agentbusy','busy','Global','[callProgressDetectingCustomer][logBusyGlobal]','dialBusyMaxRetry','scheduledAt','dialBusyRetryFrequency','NOANSWER','custom:agentnoanswer','noanswer','[callProgressDetectingCustomer][logNoAnswer]','[callProgressDetectingCustomer][logNoAnswerGlobal]','countnoanswerretry','rescheduleContact','dialNoAnswerRetryFrequency','CONGESTION','countcongestionretry','Congestion','custom:agentcongestion','congestion','[callProgressDetectingCustomer][logCongestion]','[callProgressDetectingCustomer][logCongestionGlobal]','dialCongestionMaxRetry','CANCEL','countagentrejectretry','AgentReject','custom:agentreject','agentreject','[syncHangupRequest][logAgentReject]','dialAgentRejectMaxRetry','[callProgressDetectingCustomer][logAgentReject]','dialAgentRejectRetryFrequency','ABANDONED','outboundAbandonedCallsDay','countabandonedretry','Abandoned','[callProgressDetectingCustomer][logAbandoned]','countabandonedetry','[default]','cause-txt','dialstatus','[callProgressDetectingCustomer][logUnknownGlobal]','[callProgressDetectingCustomer]','[originated][decrement][callProgressDetectingCustomer]','originated:\x20','destlinkedid','isUndefined','object','reason','logAgent','[callProgressDetectingAgent][logNoSuch]','NoAnswer','createAgentHistory','[callProgressDetectingAgent][logNoAnswer]','[callProgressDetectingAgent][logBusy]','AnswerAGI','[callProgressDetectingAgent]','checkInBlack','phone','Contact\x20is\x20undefined','lookAgent','isEmpty','execCall','[Preview][execCall][success]','Queue:\x20','idContact','custom:agentcalled','called','Calling','[Preview][execCall][failure]','logBlacklist','createHistory','[Blacklist][error]','Contact\x20in\x20black\x20List','active','SIP/%s','format','reachable','unmonitored','run','execRun','unlock','unlockContact','disableContact','recallme','validateContact','isValid','checkIsBlackList','[Preview][checkIsBlackList]','Call\x20unsuccessful','[Preview][validateContact][Empty\x20Contact]','[Preview][validateContact][Empty\x20Campaign]','Empty\x20Campaign','campaign\x20Name:\x20','[Preview][validateContact][Trunk\x20not\x20work]','\x20Trunk\x20Backup\x20is\x20not\x20active','[Preview][validateContact][Campaign\x20Active]','\x20Not\x20Active','Is\x20Valid','SIP/%s/%s%s','dialCutDigit','Contact','substring','trim','getCallerId','callerid','dialOriginateCallerIdName','getCallerIdRandom','dialRandomLastDigitCallerIdNumber','originatecalleridname','originatecalleridnum','extractCalleridNumber','addVariables','toLowerVariables','variablesAction','[originated][increment]','\x20Queue','actionid','logLookAgent','clone','isFailure','response','custom:agentringnoanswer','rejected','Answer','[callProgressDetectingAgent][logAnswer]','[syncHangup][talking]','cause','callProgressDetectingCustomer','[syncHangup][talking][cause]','statedesc','dialQueueProject','transfer','callProgressDetectingAgent','[syncHangup][talking][transfer]','syncHangupRequest','variables','filterKey','keys','variable','addVariable','value','error','[syncVarSet][Preview]','inspect','transfertargetlinkedid','transfererlinkedid','exports','util','lodash','bluebird','md5','../../../config/environment','../../../config/logger','preview','actionPreview','./rpcDb','./action','./util/util','redis','prototype','enqueue','tail','campaignsPreview','voiceQueues','trunks','actions','agents','clockClearZombieChannels','originateresponse','syncOriginateResponse','bind','hangup','syncHangup','hanguprequest','syncDialEnd','syncNewExten','varset','syncVarSet','attendedtransfer','syncAttendedTransfer','blindtransfer','syncBlindTransfer','loopCampaigns','emit','type','name','strategy','answered','available','pTalking'];(function(_0x9729d7,_0x1b79a8){var _0x3c4ac6=function(_0x401ba6){while(--_0x401ba6){_0x9729d7['push'](_0x9729d7['shift']());}};_0x3c4ac6(++_0x1b79a8);}(_0xa9e0,0x123));var _0x0a9e=function(_0x4b7b62,_0x4920a9){_0x4b7b62=_0x4b7b62-0x0;var _0x2280df=_0xa9e0[_0x4b7b62];return _0x2280df;};'use strict';var util=require(_0x0a9e('0x0'));var _=require(_0x0a9e('0x1'));var BPromise=require(_0x0a9e('0x2'));var uuid=require('uuid');var moment=require('moment');var md5=require(_0x0a9e('0x3'));var Redis=require('ioredis');var config=require(_0x0a9e('0x4'));var logger=require(_0x0a9e('0x5'))(_0x0a9e('0x6'));var loggerAction=require(_0x0a9e('0x5'))(_0x0a9e('0x7'));var ami=require('../ami');var rpcDb=require(_0x0a9e('0x8'));var Action=require(_0x0a9e('0x9'));var ut=require(_0x0a9e('0xa'));config['redis']=_['defaults'](config[_0x0a9e('0xb')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x0a9e('0xb')]));var Sequence=function(){};Sequence[_0x0a9e('0xc')][_0x0a9e('0xd')]=function(_0x3ab53f){this[_0x0a9e('0xe')]=this[_0x0a9e('0xe')]?this['tail']['finally'](_0x3ab53f):_0x3ab53f();};function Preview(_0x527cdd){this['sequence']=new Sequence();this[_0x0a9e('0xf')]=_0x527cdd[_0x0a9e('0x10')];this[_0x0a9e('0x11')]=_0x527cdd[_0x0a9e('0x11')];this[_0x0a9e('0x12')]={};this[_0x0a9e('0x13')]=_0x527cdd['agents'];this[_0x0a9e('0x14')]=0x0;ami['on'](_0x0a9e('0x15'),this[_0x0a9e('0x16')][_0x0a9e('0x17')](this));ami['on'](_0x0a9e('0x18'),this[_0x0a9e('0x19')]['bind'](this));ami['on'](_0x0a9e('0x1a'),this['syncHangupRequest'][_0x0a9e('0x17')](this));ami['on']('dialend',this[_0x0a9e('0x1b')][_0x0a9e('0x17')](this));ami['on']('newexten',this[_0x0a9e('0x1c')]['bind'](this));ami['on'](_0x0a9e('0x1d'),this[_0x0a9e('0x1e')][_0x0a9e('0x17')](this));ami['on'](_0x0a9e('0x1f'),this[_0x0a9e('0x20')][_0x0a9e('0x17')](this));ami['on'](_0x0a9e('0x21'),this[_0x0a9e('0x22')][_0x0a9e('0x17')](this));this[_0x0a9e('0x23')](this[_0x0a9e('0xf')]);}function emit(_0x105080,_0x4bb1e3,_0x2c3407){io['to'](_0x105080)[_0x0a9e('0x24')](_0x4bb1e3,_0x2c3407);}function emitCampaignPreview(_0x53682f){if(_0x53682f[_0x0a9e('0x25')]==='outbound'){var _0x588269={'id':_0x53682f['id'],'name':_0x53682f[_0x0a9e('0x26')],'strategy':_0x53682f[_0x0a9e('0x27')],'answered':_0x53682f[_0x0a9e('0x28')],'available':_0x53682f[_0x0a9e('0x29')],'loggedIn':_0x53682f['loggedIn'],'pTalking':_0x53682f[_0x0a9e('0x2a')],'sumBillable':_0x53682f[_0x0a9e('0x2b')],'sumDuration':_0x53682f[_0x0a9e('0x2c')],'sumHoldTime':_0x53682f[_0x0a9e('0x2d')]||0x0,'talking':_0x53682f[_0x0a9e('0x2e')],'total':_0x53682f[_0x0a9e('0x2f')],'type':_0x53682f[_0x0a9e('0x25')],'unmanaged':_0x53682f['unmanaged'],'abandoned':_0x53682f['abandoned'],'waiting':_0x53682f[_0x0a9e('0x30')],'loggedInDb':_0x53682f[_0x0a9e('0x31')],'dialActive':_0x53682f[_0x0a9e('0x32')],'dialMethod':_0x53682f[_0x0a9e('0x33')],'dialOriginateCallerIdName':_0x53682f['dialOriginateCallerIdName'],'dialOriginateCallerIdNumber':_0x53682f[_0x0a9e('0x34')],'dialOriginateTimeout':_0x53682f['dialOriginateTimeout'],'dialPrefix':_0x53682f[_0x0a9e('0x35')],'outboundAnswerAgiCallsDay':_0x53682f['outboundAnswerAgiCallsDay'],'outboundAnswerCallsDay':_0x53682f[_0x0a9e('0x36')],'outboundBlacklistCallsDay':_0x53682f[_0x0a9e('0x37')],'outboundBusyCallsDay':_0x53682f[_0x0a9e('0x38')],'outboundCongestionCallsDay':_0x53682f[_0x0a9e('0x39')],'outboundDropCallsDayACS':_0x53682f[_0x0a9e('0x3a')],'outboundDropCallsDayCallersExit':_0x53682f[_0x0a9e('0x3b')],'outboundDropCallsDayTimeout':_0x53682f[_0x0a9e('0x3c')],'outboundNoAnswerCallsDay':_0x53682f[_0x0a9e('0x3d')],'outboundNoSuchCallsDay':_0x53682f['outboundNoSuchCallsDay'],'outboundOriginateFailureCallsDay':_0x53682f[_0x0a9e('0x3e')],'outboundReCallsDay':_0x53682f[_0x0a9e('0x3f')],'outboundRejectCallsDay':_0x53682f[_0x0a9e('0x40')],'outboundUnknownCallsDay':_0x53682f[_0x0a9e('0x41')],'outboundAbandonedCallsDay':_0x53682f['outboundAbandonedCallsDay'],'predictiveIntervalAnsweredCalls':_0x53682f[_0x0a9e('0x42')],'predictiveIntervalAvgHoldtime':_0x53682f[_0x0a9e('0x43')],'predictiveIntervalAvgTalktime':_0x53682f[_0x0a9e('0x44')],'predictiveIntervalDroppedCallsCallersExit':_0x53682f[_0x0a9e('0x45')],'predictiveIntervalDroppedCallsTimeout':_0x53682f[_0x0a9e('0x46')],'predictiveIntervalErlangCalls':_0x53682f[_0x0a9e('0x47')],'predictiveIntervalErlangCallsDroppedCalls':_0x53682f[_0x0a9e('0x48')],'predictiveIntervalHitRate':_0x53682f[_0x0a9e('0x49')],'predictiveIntervalMultiplicativeFactor':_0x53682f[_0x0a9e('0x4a')],'predictiveIntervalPauses':_0x53682f['predictiveIntervalPauses'],'predictiveIntervalAvailable':_0x53682f[_0x0a9e('0x4b')],'predictiveIntervalTotalCalls':_0x53682f['predictiveIntervalTotalCalls'],'message':_0x53682f[_0x0a9e('0x4c')],'originated':_0x53682f[_0x0a9e('0x4d')],'erlangCalls':_0x53682f[_0x0a9e('0x4e')],'erlangCallToSecond':_0x53682f[_0x0a9e('0x4f')],'erlangAbandonmentRate':_0x53682f[_0x0a9e('0x50')],'erlangBusyFactor':_0x53682f['erlangBusyFactor'],'startPredictive':_0x53682f[_0x0a9e('0x51')],'startProgressive':_0x53682f[_0x0a9e('0x52')]};if(_0x53682f[_0x0a9e('0x53')]){_0x588269[_0x0a9e('0x53')]={'id':_0x53682f[_0x0a9e('0x53')]['id'],'name':_0x53682f[_0x0a9e('0x53')][_0x0a9e('0x26')],'active':_0x53682f[_0x0a9e('0x53')]['active'],'callerid':_0x53682f[_0x0a9e('0x53')]['callerid']};}if(_0x53682f[_0x0a9e('0x54')]){_0x588269[_0x0a9e('0x54')]={'id':_0x53682f[_0x0a9e('0x54')]['id'],'name':_0x53682f[_0x0a9e('0x54')]['name']};}var _0x191e91=md5(JSON[_0x0a9e('0x55')](_0x588269));if(_0x53682f[_0x0a9e('0x3')]!==_0x191e91){_0x53682f[_0x0a9e('0x3')]=_0x191e91;emit(util['format']('voice:queue:%s',_0x588269[_0x0a9e('0x26')]),'voice_queue:save',_0x588269);}}}function emitVoiceQueueChannelRemove(_0x24936a){logger[_0x0a9e('0x56')](_0x0a9e('0x57'),JSON[_0x0a9e('0x55')](_0x24936a));emit(util['format'](_0x0a9e('0x58'),_0x24936a[_0x0a9e('0x26')]),_0x0a9e('0x59'),_0x24936a);}function notSendMessagesQueue(_0x533942){if(_0x533942[_0x0a9e('0x5a')]){if(_0x533942[_0x0a9e('0x4d')]===0x0&&_0x533942[_0x0a9e('0x2a')]===0x0){_0x533942['sendMessageOneNotActive']=![];_0x533942['available']=0x0;_0x533942[_0x0a9e('0x5b')]=0x0;_0x533942[_0x0a9e('0x4c')]='NOT_ACTIVE';ut[_0x0a9e('0x5c')](_0x0a9e('0x5d'),_0x533942[_0x0a9e('0x26')]+_0x0a9e('0x5e'));}else{_0x533942['message']='IS_DISACTIVED';ut[_0x0a9e('0x5c')](_0x0a9e('0x5d'),_0x533942['name']+_0x0a9e('0x5f'));}emitCampaignPreview(_0x533942);}}Preview[_0x0a9e('0xc')][_0x0a9e('0x23')]=function(){var _0x5b4f5e=this;setInterval(function(){_0x5b4f5e[_0x0a9e('0x60')]();},0x7cf);};Preview[_0x0a9e('0xc')][_0x0a9e('0x60')]=function(){var _0x43dd5b=this[_0x0a9e('0xf')];this[_0x0a9e('0x14')]+=0x1;for(var _0x2881b3 in _0x43dd5b){if(_0x43dd5b[_0x0a9e('0x61')](_0x2881b3)&&(_0x43dd5b[_0x2881b3][_0x0a9e('0x33')]===_0x0a9e('0x6')||_0x43dd5b[_0x2881b3][_0x0a9e('0x33')]===_0x0a9e('0x62'))&&_0x43dd5b[_0x2881b3][_0x0a9e('0x25')]===_0x0a9e('0x63')){if(this[_0x0a9e('0x14')]>0x7){this['clockClearZombieChannels']=0x0;this['clearZombieChannels']();}}if(_0x43dd5b[_0x0a9e('0x61')](_0x2881b3)&&_0x43dd5b[_0x2881b3][_0x0a9e('0x33')]===_0x0a9e('0x6')&&_0x43dd5b[_0x2881b3][_0x0a9e('0x25')]===_0x0a9e('0x63')){if(_0x43dd5b[_0x2881b3][_0x0a9e('0x32')]){this[_0x0a9e('0x64')](_0x43dd5b[_0x2881b3]);this[_0x0a9e('0x65')](_0x43dd5b[_0x2881b3]);}else{notSendMessagesQueue(_0x43dd5b[_0x2881b3]);}}}};Preview[_0x0a9e('0xc')][_0x0a9e('0x66')]=function(_0x2c2cb0){var _0x35ed4a=this;this['sequence'][_0x0a9e('0xd')](function(){if(!_[_0x0a9e('0x67')](_0x35ed4a[_0x0a9e('0x12')][_0x2c2cb0])){loggerAction[_0x0a9e('0x56')](_0x0a9e('0x68'),_0x2c2cb0,_0x0a9e('0x69'),_0x35ed4a[_0x0a9e('0x12')][_0x2c2cb0][_0x0a9e('0x6a')],'originated:\x20',JSON[_0x0a9e('0x55')](_0x35ed4a['campaignsPreview'][_0x35ed4a[_0x0a9e('0x12')][_0x2c2cb0][_0x0a9e('0x6a')]][_0x0a9e('0x4d')]),'pTalking:\x20',JSON[_0x0a9e('0x55')](_0x35ed4a[_0x0a9e('0xf')][_0x35ed4a[_0x0a9e('0x12')][_0x2c2cb0][_0x0a9e('0x6a')]][_0x0a9e('0x2a')]),JSON[_0x0a9e('0x55')](_0x35ed4a[_0x0a9e('0x12')][_0x2c2cb0]['dialAnswer']),JSON[_0x0a9e('0x55')](_[_0x0a9e('0x6b')](_0x35ed4a[_0x0a9e('0x12')][_0x2c2cb0],[_0x0a9e('0x6c'),_0x0a9e('0x6d'),_0x0a9e('0x6e'),_0x0a9e('0x6f')])));return ami[_0x0a9e('0x70')]({'action':_0x0a9e('0x71'),'channel':_0x35ed4a['actions'][_0x2c2cb0][_0x0a9e('0x72')]})[_0x0a9e('0x73')](function(_0x4f7240){if(_0x4f7240['message']==='No\x20such\x20channel'){setTimeout(function(){if(_0x35ed4a[_0x0a9e('0x12')][_0x2c2cb0]){ut[_0x0a9e('0x74')](_0x35ed4a[_0x0a9e('0xf')][_0x35ed4a[_0x0a9e('0x12')][_0x2c2cb0][_0x0a9e('0x6a')]],_0x0a9e('0x75'));if(_0x35ed4a[_0x0a9e('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