Built motion from commit da617fac.|2.6.6
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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[_0x0033('0x91')](_0x564f43,_0x0033('0xdd'));}else{if(_0x61d585['countcongestionretry']>=_0x46462b[_0x0033('0xde')]){rpcDb['createCustomerFinal'](_0x61d585,_0x0033('0xdc'));}else{rpcDb[_0x0033('0xa6')](ut[_0x0033('0xa7')](_0x61d585,'countcongestionretry',_0x46462b[_0x0033('0xc4')]),_0x61d585[_0x0033('0xa8')],_0x61d585[_0x0033('0xcb')]);}}}else{_0x61d585['countcongestionretry']++;_0x5004ba['incrementPreviewCounters']({'id':_0x61d585[_0x0033('0xab')],'field':{'countcongestionretry':_0x61d585['countcongestionretry']}})[_0x0033('0x81')](function(){_0x5004ba[_0x0033('0xcc')](_0x61d585,_0xdba9e0,_0x4dce31)['then'](function(){});});}});break;case'CANCEL':_0x46462b['outboundRejectCallsDay']+=0x1;_0x61d585[_0x0033('0xdf')]+=0x1;_0x61d585['countglobal']=ut['totalGlobal'](_0x61d585);ut[_0x0033('0x8b')](_0x61d585,0x14,'AgentReject');_0xdba9e0=_0x46462b[_0x0033('0xe0')];_0x4dce31=_0x46462b[_0x0033('0xa1')];ami[_0x0033('0x22')](_0x0033('0xe1'),ut[_0x0033('0x9d')](_0x61d585,_0x0033('0xe2')));rpcDb[_0x0033('0x90')](_0x61d585,_0x0033('0xe3'));_0x5004ba[_0x0033('0xc7')](_0x61d585,'20',_0x46462b)['then'](function(_0x3ea5e7){_0x1ec947=_0x3ea5e7[_0x0033('0x9f')]==0x1;if(!_0x1ec947){if(ut[_0x0033('0xa2')](_0x61d585)>=_0x46462b['dialGlobalMaxRetry']){_0x564f43=ut[_0x0033('0xc8')](_0x61d585,0x14,'AgentReject');rpcDb[_0x0033('0x91')](_0x564f43,_0x0033('0xe4'));}else{if(_0x61d585['countagentrejectretry']>=_0x46462b[_0x0033('0xe5')]){rpcDb['createCustomerFinal'](_0x61d585,'[callProgressDetectingCustomer][logAgentReject]');}else{rpcDb[_0x0033('0xa6')](ut[_0x0033('0xa7')](_0x61d585,_0x0033('0xdf'),_0x46462b[_0x0033('0xe0')]),_0x61d585[_0x0033('0xa8')],_0x61d585[_0x0033('0xcb')]);}}}else{_0x61d585[_0x0033('0xcf')]++;_0x5004ba[_0x0033('0xac')]({'id':_0x61d585[_0x0033('0xab')],'field':{'countnoanswerretry':_0x61d585['countnoanswerretry']}})['then'](function(){_0x5004ba['swapAdditionalPhones'](_0x61d585,_0xdba9e0,_0x4dce31)[_0x0033('0x81')](function(){});});}});break;case _0x0033('0xe6'):_0x46462b[_0x0033('0x3f')]+=0x1;_0x61d585['countabandonedretry']+=0x1;_0x61d585['countglobal']=ut['totalGlobal'](_0x61d585);ut['logCustomer'](_0x61d585,0xb,_0x0033('0xe7'));rpcDb['createCustomerHistory'](_0x61d585,_0x0033('0xe8'));_0x5004ba['verifyAdditionalPhones'](_0x61d585,'11',_0x46462b)[_0x0033('0x81')](function(_0x594451){_0x1ec947=_0x594451[_0x0033('0x9f')]==0x1;if(!_0x1ec947){if(ut['totalGlobal'](_0x61d585)>=_0x46462b[_0x0033('0xa3')]){_0x564f43=ut[_0x0033('0xc8')](_0x61d585,0xf,_0x0033('0xa4'));rpcDb[_0x0033('0x91')](_0x564f43,_0x0033('0xe8'));}else{if(_0x61d585[_0x0033('0xe9')]>=_0x46462b[_0x0033('0xea')]){rpcDb['createCustomerFinal'](_0x61d585,_0x0033('0xe8'));}else{rpcDb[_0x0033('0xa6')](ut[_0x0033('0xa7')](_0x61d585,_0x0033('0xeb'),_0x46462b[_0x0033('0xec')]),_0x61d585[_0x0033('0xa8')],_0x61d585[_0x0033('0xcb')]);}}}else{_0x61d585[_0x0033('0xcf')]++;_0x5004ba['incrementPreviewCounters']({'id':_0x61d585[_0x0033('0xab')],'field':{'countnoanswerretry':_0x61d585[_0x0033('0xcf')]}})[_0x0033('0x81')](function(){_0x5004ba[_0x0033('0xcc')](_0x61d585,_0xdba9e0,_0x4dce31)[_0x0033('0x81')](function(){});});}});break;case'18':_0x46462b[_0x0033('0x3e')]+=0x1;_0x61d585[_0x0033('0xed')]+=0x1;_0x61d585[_0x0033('0x9b')]=ut['totalGlobal'](_0x61d585);ut['logCustomer'](_0x61d585,0x12,_0x43561a['cause-txt']||_0x43561a[_0x0033('0xee')]);ami[_0x0033('0x22')](_0x0033('0xef'),ut[_0x0033('0x9d')](_0x61d585,_0x0033('0xf0')));rpcDb[_0x0033('0x90')](_0x61d585,'[callProgressDetectingCustomer][hangupInAMD]');_0x5004ba[_0x0033('0xc7')](_0x61d585,'18',_0x46462b)[_0x0033('0x81')](function(_0x5bc70e){_0x1ec947=_0x5bc70e[_0x0033('0x9f')]==0x1;if(!_0x1ec947){if(ut[_0x0033('0xa2')](_0x61d585)>=_0x46462b['dialGlobalMaxRetry']){_0x564f43=ut[_0x0033('0xc8')](_0x61d585,0x12,_0x0033('0xa4'));rpcDb['createCustomerFinal'](_0x564f43,'[callProgressDetectingCustomer][hangupInAMD]');}else{rpcDb[_0x0033('0x91')](_0x61d585,_0x0033('0xf1'));}}else{_0x61d585[_0x0033('0xcf')]++;_0x5004ba[_0x0033('0xac')]({'id':_0x61d585[_0x0033('0xab')],'field':{'countnoanswerretry':_0x61d585['countnoanswerretry']}})[_0x0033('0x81')](function(){_0x5004ba[_0x0033('0xcc')](_0x61d585,_0xdba9e0,_0x4dce31)[_0x0033('0x81')](function(){});});}});delete this[_0x0033('0x11')][_0x43561a[_0x0033('0xa9')]];break;case'19':_0x46462b[_0x0033('0x3e')]+=0x1;_0x61d585[_0x0033('0x9b')]=ut[_0x0033('0xa2')](_0x61d585);ut[_0x0033('0x8b')](_0x61d585,0x13,_0x43561a[_0x0033('0xf2')]||_0x43561a[_0x0033('0xee')]);ami[_0x0033('0x22')]('custom:amd',ut[_0x0033('0x9d')](_0x61d585,_0x0033('0xf0')));rpcDb['createCustomerHistory'](_0x61d585,_0x0033('0xf3'));_0x5004ba[_0x0033('0xc7')](_0x61d585,'18',_0x46462b)[_0x0033('0x81')](function(_0x2ad279){_0x1ec947=_0x2ad279[_0x0033('0x9f')]==0x1;if(!_0x1ec947){if(ut[_0x0033('0xa2')](_0x61d585)>=_0x46462b['dialGlobalMaxRetry']){_0x564f43=ut['cloneAction'](_0x61d585,0xf,_0x0033('0xa4'));rpcDb['createCustomerFinal'](_0x564f43,_0x0033('0xf3'));}else{rpcDb['createCustomerFinal'](_0x61d585,_0x0033('0xf3'));}}else{_0x61d585[_0x0033('0xcf')]++;_0x5004ba['incrementPreviewCounters']({'id':_0x61d585['idContact'],'field':{'countnoanswerretry':_0x61d585[_0x0033('0xcf')]}})[_0x0033('0x81')](function(){_0x5004ba['swapAdditionalPhones'](_0x61d585,_0xdba9e0,_0x4dce31)['then'](function(){});});}});delete this[_0x0033('0x11')][_0x43561a[_0x0033('0xa9')]];break;default:if(_0x61d585[_0x0033('0x70')]){ut[_0x0033('0x7b')](_0x46462b,_0x0033('0xf4'));ut[_0x0033('0xf5')](_0x0033('0xf6')+_0x46462b['name'],_0x43561a);}_0x46462b[_0x0033('0x3e')]+=0x1;_0x61d585[_0x0033('0x9b')]=ut[_0x0033('0xa2')](_0x61d585);ut['logCustomer'](_0x61d585,0xc,_0x43561a['cause-txt']||_0x43561a[_0x0033('0xee')]);_0xdba9e0=_0x46462b['dialAgentRejectRetryFrequency'];_0x4dce31=_0x46462b[_0x0033('0xa1')];rpcDb['createCustomerHistory'](_0x61d585,_0x0033('0xf7'));_0x5004ba[_0x0033('0xc7')](_0x61d585,'20',_0x46462b)[_0x0033('0x81')](function(_0x280969){_0x1ec947=_0x280969['additional']==0x1;if(!_0x1ec947){if(ut[_0x0033('0xa2')](_0x61d585)>=_0x46462b[_0x0033('0xa3')]){_0x564f43=ut[_0x0033('0xc8')](_0x61d585,0xf,_0x0033('0xa4'));rpcDb[_0x0033('0x91')](_0x564f43,_0x0033('0xf8'));}else{rpcDb[_0x0033('0x91')](_0x61d585,_0x0033('0xf8'));}delete this['actions'][_0x43561a[_0x0033('0xa9')]];}else{_0x5004ba[_0x0033('0xcc')](_0x61d585,_0xdba9e0,_0x4dce31)[_0x0033('0x81')](function(){});}});}if(!(_0x61d585[_0x0033('0x70')]&&_0x4f8a25==='16')){ut[_0x0033('0x79')](_0x46462b,_0x0033('0xf9'));logger[_0x0033('0x6b')](_0x0033('0xfa'),_0x61d585[_0x0033('0xb2')],_0x0033('0xb3'),_0x46462b[_0x0033('0x25')],_0x0033('0x6e'),_0x46462b['originated']);}if(_0x4f8a25!==_0x0033('0xad')){delete this['actions'][_0x43561a[_0x0033('0xa9')]];delete this[_0x0033('0x11')][_0x43561a[_0x0033('0xfb')]];}}};Preview[_0x0033('0x9')]['callProgressDetectingAgent']=function(_0x198e83,_0x5aac98,_0x488559){if(_[_0x0033('0xfc')](_0x5aac98)&&'object'!==typeof _0x5aac98){return;}if(_[_0x0033('0xfc')](_0x488559)&&_0x0033('0xfd')!==typeof _0x488559){return;}switch(_0x488559[_0x0033('0xfe')]){case'0':ut[_0x0033('0xff')](_0x198e83,0x0,'NoSuchNumber');rpcDb[_0x0033('0x100')](_0x198e83,'[callProgressDetectingAgent][logNoSuch]');break;case'3':ut[_0x0033('0xff')](_0x198e83,0x3,_0x0033('0xd0'));rpcDb[_0x0033('0x100')](_0x198e83,_0x0033('0x101'));break;case'5':ut[_0x0033('0xff')](_0x198e83,0x5,_0x0033('0xc3'));rpcDb[_0x0033('0x100')](_0x198e83,'[callProgressDetectingAgent][logBusy]');break;case'8':ut[_0x0033('0xff')](_0x198e83,0x8,'Congestion');rpcDb[_0x0033('0x100')](_0x198e83,_0x0033('0x102'));break;case'22':ut[_0x0033('0xff')](_0x198e83,0x16,_0x0033('0x103'));rpcDb[_0x0033('0x100')](_0x198e83,_0x0033('0x104'));break;default:ut[_0x0033('0xff')](_0x198e83,0xc,_0x488559['reason']);rpcDb[_0x0033('0x100')](_0x198e83,_0x0033('0x102'));}ut[_0x0033('0x79')](_0x5aac98,_0x0033('0x105'));logger[_0x0033('0x6b')]('[originated][decrement][callProgressDetectingAgent]',_0x198e83[_0x0033('0xb2')],'\x20Queue',_0x5aac98['name'],_0x0033('0x6e'),_0x5aac98['originated']);delete this[_0x0033('0x11')][_0x198e83[_0x0033('0xb2')]];};Preview[_0x0033('0x9')][_0x0033('0xc7')]=function(_0x38c749,_0x4d98b9,_0x59020b){return Promise[_0x0033('0x106')]()[_0x0033('0x81')](cmHopperAdditionalPhone[_0x0033('0xc7')](_0x38c749,_0x4d98b9,_0x59020b))[_0x0033('0x77')](logger[_0x0033('0x6b')](_0x0033('0x107')));};Preview[_0x0033('0x9')][_0x0033('0xcc')]=function(_0x3bb179,_0x4ca4b0,_0x241207){return Promise['resolve']()['then'](cmHopperAdditionalPhone[_0x0033('0xcc')](_0x3bb179,_0x4ca4b0,_0x241207))[_0x0033('0x77')](logger[_0x0033('0x6b')](_0x0033('0x108')));};Preview[_0x0033('0x9')][_0x0033('0xac')]=function(_0x3f1eec){return Promise[_0x0033('0x106')]()[_0x0033('0x81')](cmHopperAdditionalPhone[_0x0033('0xac')](_0x3f1eec))[_0x0033('0x77')](logger[_0x0033('0x6b')](_0x0033('0x109')));};Preview[_0x0033('0x9')][_0x0033('0x10a')]=function(_0x2223bd,_0x4ed7c8,_0x2465e6,_0x4749cf,_0x59fa55){var _0x4be0ea=this;return new Promise(function(_0x5b5349,_0x3fd6f3){if(_['isNil'](_0x4ed7c8)||_[_0x0033('0x6a')](_0x4ed7c8['Contact'])||_['isNil'](_0x4ed7c8['phone'])||_[_0x0033('0x6a')](_0x4ed7c8[_0x0033('0x10b')])){_0x3fd6f3(ut[_0x0033('0x4a')](_0x0033('0x10c'),_0x4749cf,_0x59fa55));return;}var _0x5b8c2b=uuid['v4']();var _0x17efb9=_0x4be0ea[_0x0033('0xe')][_0x4ed7c8[_0x0033('0x6c')][_0x0033('0x25')]];var _0x7fa88c=_0x2465e6?_0x4be0ea[_0x0033('0x12')][_0x2465e6]['id']:undefined;_0x4be0ea[_0x0033('0x11')][_0x5b8c2b]=new Action(_0x4ed7c8,_0x17efb9,_0x5b8c2b,_0x2465e6,_0x7fa88c);var _0x1c82c3=_0x4be0ea[_0x0033('0x11')][_0x5b8c2b];_0x1c82c3[_0x0033('0xa8')]=_0x4749cf;_0x1c82c3[_0x0033('0xcb')]=_0x59fa55;_0x1c82c3[_0x0033('0x10d')]=_0x2465e6;if(_[_0x0033('0x10e')](_0x2223bd)){_0x4be0ea['execCall'](_0x1c82c3,_0x17efb9,_0x4ed7c8,_0x2465e6)[_0x0033('0x81')](function(_0x117f64){logger['info'](_0x0033('0x10f'),_0x0033('0x110')+_0x1c82c3[_0x0033('0x6d')]+_0x0033('0x111')+_0x1c82c3[_0x0033('0xab')],JSON[_0x0033('0x53')](_0x117f64));ami[_0x0033('0x22')](_0x0033('0x112'),ut[_0x0033('0x9d')](_0x1c82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