faf2b0a8a51a3dda30049eac478b854cd3a7ede8
[motion2.git] / server / services / ami / preview / index.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xdcdb=['callProgressDetectingAgent','isUndefined','object','reason','NoSuchNumber','createAgentHistory','[callProgressDetectingAgent][logNoSuch]','logAgent','[callProgressDetectingAgent][logNoAnswer]','[callProgressDetectingAgent][logBusy]','[callProgressDetectingAgent][logCongestion]','AnswerAGI','[callProgressDetectingAgent][logAnswerAGI]','[callProgressDetectingAgent]','[originated][decrement][callProgressDetectingAgent]','checkInBlack','Contact','Contact\x20is\x20undefined','Queue','lookAgent','isEmpty','then','Queue:\x20','\x20IdHopper:\x20','custom:agentcalled','called','Call\x20failed','logBlacklist','createHistory','[Blacklist][error]','Contact\x20in\x20black\x20List','SIP/%s','reachable','unmonitored','execRun','unlock','unlockContact','getContactPreview','recallme','validateContact','isValid','checkIsBlackList','VoiceQueueId','Contact.phone','[Preview][checkIsBlackList]','Call\x20unsuccessful','[Preview][validateContact][Empty\x20Campaign]','Empty\x20Campaign','[Preview][validateContact][Trunk\x20not\x20work]','campaign\x20Name:\x20','\x20Trunk\x20is\x20not\x20active','Trunk\x20not\x20work','[Preview][validateContact][Campaign\x20Active]','\x20Not\x20Active','Is\x20Valid','execCall','SIP/%s/%s%s','dialCutDigit','phone','substring','trim','dialRandomLastDigitCallerIdNumber','getCallerIdRandom','dialOriginateCallerIdNumber','originatecalleridname','extractCalleridName','originatecalleridnum','extractCalleridNumber','merge','toLowerVariables','variablesAction','[originated][increment]','OriginateError','[originateFailure][logOriginateFailure]','actionid','clone','response','rejected','[callProgressDetectingAgent][logAnswer]','cause','callProgressDetectingCustomer','[syncHangup][talking][cause]','statedesc','dialQueueProject','channelstate','idContact','[syncHangup][talking][transfer]','addVariable','variables','filterKey','keys','variable','value','[syncVarSet][Preview]','inspect','syncAttendedTransfer','transfertargetlinkedid','transfer','transfererlinkedid','exports','util','lodash','bluebird','uuid','moment','md5','ioredis','../../../config/environment','../../../config/logger','preview','actionPreview','../ami','./rpcDb','./action','./util/util','redis','defaults','localhost','prototype','tail','finally','sequence','campaignsPreview','trunks','actions','clockClearZombieChannels','syncOriginateResponse','bind','syncHangup','hanguprequest','syncHangupRequest','dialend','syncDialEnd','newexten','syncNewExten','varset','syncVarSet','attendedtransfer','syncBlindTransfer','loopCampaigns','emit','type','outbound','name','strategy','answered','available','pTalking','sumBillable','sumDuration','sumHoldTime','talking','total','dialMethod','dialOriginateCallerIdName','dialOriginateTimeout','dialPrefix','outboundAnswerAgiCallsDay','outboundBlacklistCallsDay','outboundBusyCallsDay','outboundCongestionCallsDay','outboundDropCallsDayCallersExit','outboundDropCallsDayTimeout','outboundNoSuchCallsDay','outboundOriginateFailureCallsDay','outboundReCallsDay','outboundRejectCallsDay','outboundUnknownCallsDay','outboundAbandonedCallsDay','predictiveIntervalAnsweredCalls','predictiveIntervalAvgHoldtime','predictiveIntervalDroppedCallsCallersExit','predictiveIntervalDroppedCallsTimeout','predictiveIntervalErlangCallsDroppedCalls','predictiveIntervalPauses','predictiveIntervalAvailable','predictiveIntervalTotalCalls','message','erlangCalls','erlangCallToSecond','erlangBusyFactor','startPredictive','Trunk','active','callerid','Interval','stringify','format','voice_queue:save','info','[DEBUG]\x20Emit\x20voice_queue_channel:remove\x20event','voice:queue:%s','voice_queue_channel:remove','voice_queue_presence:remove','sendMessageOneNotActive','originated','paused','NOT_ACTIVE','logger','[CampaignPreview]\x20Campaign\x20Queue:\x20','\x20is\x20not\x20active','IS_DISACTIVED','\x20is\x20disactive','syncCampaigns','booked','hasOwnProperty','dialActive','setMessage','recallMe','clearZombieChannel','enqueue','isNil','[clearZombieChannels][talking]','queue','originated:\x20','pTalking:\x20','dialAnswer','pick','contactId','UserId','ListId','Action','status','channel','No\x20such\x20channel','updateOriginated','[clearZombieChannel]','decrementTalkink','loggerError','[Dialer][checkChannel][pTalking][Preview]','[Dialer][checkChannel][Preview]','clearZombieChannels','[action]','getContactRecallMe','agentReadyId','agents','length','getDiff','scheduledat','dialRecallMeTimeout','Agent','run','logger2','[RecallMe]','catch','disableContact','starttime','YYYY-MM-DD\x20HH:mm:ss','dialRecallInQueue','rescheduleContactInQueue','createBody','createCustomerHistory','logCustomer','RecallFailedTimeout','[HistoryRecallClose]','[getContactRecallMe]','loggedIn','AGENTS_NOT_LOGGED','isActive','isTrunkReachable','TrunkBackup','TRUNK_IS_NOT_REACHABLE','ACTIVE','countnosuchnumberretry','countglobal','totalGlobal','custom:agentnosuchnumber','buildObj','nosuchnumber','dialGlobalMaxRetry','cloneAction','Global','createCustomerFinal','[callProgressDetectingCustomer][logNoSuchGlobal]','rescheduleContact','scheduledAt','dialNoSuchNumberRetryFrequency','unlockAgent','activeContact','linkedid','responsetime','answertime','[syncHangup][talking][increment]','uniqueid','\x20Queue','custom:agentconnect','connect','acw','custom:agentcomplete','complete','outboundAnswerCallsDay','Answer','[callProgressDetectingCustomer][logAnswer]','[callProgressDetectingCustomer][logAnswerGlobal]','talktime','[syncHangup][talking][decrement]','BUSY','countbusyretry','Busy','custom:agentbusy','busy','[callProgressDetectingCustomer][logBusy]','dialBusyMaxRetry','NOANSWER','outboundNoAnswerCallsDay','countnoanswerretry','NoAnswer','custom:agentnoanswer','noanswer','CONGESTION','Congestion','[callProgressDetectingCustomer][logCongestion]','[callProgressDetectingCustomer][logCongestionGlobal]','countcongestionretry','dialCongestionMaxRetry','dialBusyRetryFrequency','CANCEL','countagentrejectretry','AgentReject','agentreject','[syncHangupRequest][logAgentReject]','[callProgressDetectingCustomer][logAgentReject]','dialAgentRejectMaxRetry','dialAgentRejectRetryFrequency','countabandonedretry','Abandoned','countabandonedetry','[callProgressDetectingCustomer][logAbandoned]','dialAbandonedRetryFrequency','[Dialer][decrementTalkink][no\x20Hangup][Preview]','cause-txt','dialstatus','[callProgressDetectingCustomer][logUnknown]','[callProgressDetectingCustomer]','[originated][decrement][callProgressDetectingCustomer]','ANSWER','destlinkedid'];(function(_0x51b0dc,_0x5307b7){var _0x13fa89=function(_0x2c880f){while(--_0x2c880f){_0x51b0dc['push'](_0x51b0dc['shift']());}};_0x13fa89(++_0x5307b7);}(_0xdcdb,0x64));var _0xbdcd=function(_0xdde73a,_0x4f5163){_0xdde73a=_0xdde73a-0x0;var _0x5216b4=_0xdcdb[_0xdde73a];return _0x5216b4;};'use strict';var util=require(_0xbdcd('0x0'));var _=require(_0xbdcd('0x1'));var BPromise=require(_0xbdcd('0x2'));var uuid=require(_0xbdcd('0x3'));var moment=require(_0xbdcd('0x4'));var md5=require(_0xbdcd('0x5'));var Redis=require(_0xbdcd('0x6'));var config=require(_0xbdcd('0x7'));var logger=require(_0xbdcd('0x8'))(_0xbdcd('0x9'));var loggerAction=require(_0xbdcd('0x8'))(_0xbdcd('0xa'));var ami=require(_0xbdcd('0xb'));var rpcDb=require(_0xbdcd('0xc'));var Action=require(_0xbdcd('0xd'));var ut=require(_0xbdcd('0xe'));config[_0xbdcd('0xf')]=_[_0xbdcd('0x10')](config[_0xbdcd('0xf')],{'host':_0xbdcd('0x11'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xbdcd('0xf')]));var Sequence=function(){};Sequence[_0xbdcd('0x12')]['enqueue']=function(_0xb2dbbb){this[_0xbdcd('0x13')]=this[_0xbdcd('0x13')]?this[_0xbdcd('0x13')][_0xbdcd('0x14')](_0xb2dbbb):_0xb2dbbb();};function Preview(_0x18ea8d){this[_0xbdcd('0x15')]=new Sequence();this[_0xbdcd('0x16')]=_0x18ea8d['voiceQueues'];this[_0xbdcd('0x17')]=_0x18ea8d['trunks'];this[_0xbdcd('0x18')]={};this['agents']=_0x18ea8d['agents'];this[_0xbdcd('0x19')]=0x0;ami['on']('originateresponse',this[_0xbdcd('0x1a')][_0xbdcd('0x1b')](this));ami['on']('hangup',this[_0xbdcd('0x1c')][_0xbdcd('0x1b')](this));ami['on'](_0xbdcd('0x1d'),this[_0xbdcd('0x1e')]['bind'](this));ami['on'](_0xbdcd('0x1f'),this[_0xbdcd('0x20')][_0xbdcd('0x1b')](this));ami['on'](_0xbdcd('0x21'),this[_0xbdcd('0x22')][_0xbdcd('0x1b')](this));ami['on'](_0xbdcd('0x23'),this[_0xbdcd('0x24')][_0xbdcd('0x1b')](this));ami['on'](_0xbdcd('0x25'),this['syncAttendedTransfer']['bind'](this));ami['on']('blindtransfer',this[_0xbdcd('0x26')][_0xbdcd('0x1b')](this));this[_0xbdcd('0x27')](this[_0xbdcd('0x16')]);}function emit(_0x2835b4,_0x2111c9,_0x4c3686){io['to'](_0x2835b4)[_0xbdcd('0x28')](_0x2111c9,_0x4c3686);}function emitCampaignPreview(_0x30bb5e){if(_0x30bb5e[_0xbdcd('0x29')]===_0xbdcd('0x2a')){var _0x143e03={'id':_0x30bb5e['id'],'name':_0x30bb5e[_0xbdcd('0x2b')],'strategy':_0x30bb5e[_0xbdcd('0x2c')],'answered':_0x30bb5e[_0xbdcd('0x2d')],'available':_0x30bb5e[_0xbdcd('0x2e')],'loggedIn':_0x30bb5e['loggedIn'],'pTalking':_0x30bb5e[_0xbdcd('0x2f')],'sumBillable':_0x30bb5e[_0xbdcd('0x30')],'sumDuration':_0x30bb5e[_0xbdcd('0x31')],'sumHoldTime':_0x30bb5e[_0xbdcd('0x32')]||0x0,'talking':_0x30bb5e[_0xbdcd('0x33')],'total':_0x30bb5e[_0xbdcd('0x34')],'type':_0x30bb5e[_0xbdcd('0x29')],'unmanaged':_0x30bb5e['unmanaged'],'abandoned':_0x30bb5e['abandoned'],'waiting':_0x30bb5e['waiting'],'loggedInDb':_0x30bb5e['loggedInDb'],'dialActive':_0x30bb5e['dialActive'],'dialMethod':_0x30bb5e[_0xbdcd('0x35')],'dialOriginateCallerIdName':_0x30bb5e[_0xbdcd('0x36')],'dialOriginateCallerIdNumber':_0x30bb5e['dialOriginateCallerIdNumber'],'dialOriginateTimeout':_0x30bb5e[_0xbdcd('0x37')],'dialPrefix':_0x30bb5e[_0xbdcd('0x38')],'outboundAnswerAgiCallsDay':_0x30bb5e[_0xbdcd('0x39')],'outboundAnswerCallsDay':_0x30bb5e['outboundAnswerCallsDay'],'outboundBlacklistCallsDay':_0x30bb5e[_0xbdcd('0x3a')],'outboundBusyCallsDay':_0x30bb5e[_0xbdcd('0x3b')],'outboundCongestionCallsDay':_0x30bb5e[_0xbdcd('0x3c')],'outboundDropCallsDayACS':_0x30bb5e['outboundDropCallsDayACS'],'outboundDropCallsDayCallersExit':_0x30bb5e[_0xbdcd('0x3d')],'outboundDropCallsDayTimeout':_0x30bb5e[_0xbdcd('0x3e')],'outboundNoAnswerCallsDay':_0x30bb5e['outboundNoAnswerCallsDay'],'outboundNoSuchCallsDay':_0x30bb5e[_0xbdcd('0x3f')],'outboundOriginateFailureCallsDay':_0x30bb5e[_0xbdcd('0x40')],'outboundReCallsDay':_0x30bb5e[_0xbdcd('0x41')],'outboundRejectCallsDay':_0x30bb5e[_0xbdcd('0x42')],'outboundUnknownCallsDay':_0x30bb5e[_0xbdcd('0x43')],'outboundAbandonedCallsDay':_0x30bb5e[_0xbdcd('0x44')],'predictiveIntervalAnsweredCalls':_0x30bb5e[_0xbdcd('0x45')],'predictiveIntervalAvgHoldtime':_0x30bb5e[_0xbdcd('0x46')],'predictiveIntervalAvgTalktime':_0x30bb5e['predictiveIntervalAvgTalktime'],'predictiveIntervalDroppedCallsCallersExit':_0x30bb5e[_0xbdcd('0x47')],'predictiveIntervalDroppedCallsTimeout':_0x30bb5e[_0xbdcd('0x48')],'predictiveIntervalErlangCalls':_0x30bb5e['predictiveIntervalErlangCalls'],'predictiveIntervalErlangCallsDroppedCalls':_0x30bb5e[_0xbdcd('0x49')],'predictiveIntervalHitRate':_0x30bb5e['predictiveIntervalHitRate'],'predictiveIntervalMultiplicativeFactor':_0x30bb5e['predictiveIntervalMultiplicativeFactor'],'predictiveIntervalPauses':_0x30bb5e[_0xbdcd('0x4a')],'predictiveIntervalAvailable':_0x30bb5e[_0xbdcd('0x4b')],'predictiveIntervalTotalCalls':_0x30bb5e[_0xbdcd('0x4c')],'message':_0x30bb5e[_0xbdcd('0x4d')],'originated':_0x30bb5e['originated'],'erlangCalls':_0x30bb5e[_0xbdcd('0x4e')],'erlangCallToSecond':_0x30bb5e[_0xbdcd('0x4f')],'erlangAbandonmentRate':_0x30bb5e['erlangAbandonmentRate'],'erlangBusyFactor':_0x30bb5e[_0xbdcd('0x50')],'startPredictive':_0x30bb5e[_0xbdcd('0x51')],'startProgressive':_0x30bb5e['startProgressive']};if(_0x30bb5e[_0xbdcd('0x52')]){_0x143e03[_0xbdcd('0x52')]={'id':_0x30bb5e[_0xbdcd('0x52')]['id'],'name':_0x30bb5e[_0xbdcd('0x52')][_0xbdcd('0x2b')],'active':_0x30bb5e[_0xbdcd('0x52')][_0xbdcd('0x53')],'callerid':_0x30bb5e[_0xbdcd('0x52')][_0xbdcd('0x54')]};}if(_0x30bb5e[_0xbdcd('0x55')]){_0x143e03[_0xbdcd('0x55')]={'id':_0x30bb5e[_0xbdcd('0x55')]['id'],'name':_0x30bb5e[_0xbdcd('0x55')]['name']};}var _0x6fb1c4=md5(JSON[_0xbdcd('0x56')](_0x143e03));if(_0x30bb5e[_0xbdcd('0x5')]!==_0x6fb1c4){_0x30bb5e[_0xbdcd('0x5')]=_0x6fb1c4;emit(util[_0xbdcd('0x57')]('voice:queue:%s',_0x143e03[_0xbdcd('0x2b')]),_0xbdcd('0x58'),_0x143e03);}}}function emitVoiceQueueChannelRemove(_0x1e85e3){logger[_0xbdcd('0x59')](_0xbdcd('0x5a'),JSON[_0xbdcd('0x56')](_0x1e85e3));emit(util[_0xbdcd('0x57')](_0xbdcd('0x5b'),_0x1e85e3['name']),_0xbdcd('0x5c'),_0x1e85e3);this[_0xbdcd('0x28')](_0xbdcd('0x5d'),_0x1e85e3);}function notSendMessagesQueue(_0xaada6){if(_0xaada6[_0xbdcd('0x5e')]){if(_0xaada6[_0xbdcd('0x5f')]===0x0&&_0xaada6[_0xbdcd('0x2f')]===0x0){_0xaada6[_0xbdcd('0x5e')]=![];_0xaada6['available']=0x0;_0xaada6[_0xbdcd('0x60')]=0x0;_0xaada6[_0xbdcd('0x4d')]=_0xbdcd('0x61');ut[_0xbdcd('0x62')](_0xbdcd('0x63'),_0xaada6[_0xbdcd('0x2b')]+_0xbdcd('0x64'));}else{_0xaada6['message']=_0xbdcd('0x65');ut[_0xbdcd('0x62')](_0xbdcd('0x63'),_0xaada6[_0xbdcd('0x2b')]+_0xbdcd('0x66'));}emitCampaignPreview(_0xaada6);}}Preview['prototype']['loopCampaigns']=function(){var _0x3b5d3a=this;setInterval(function(){_0x3b5d3a[_0xbdcd('0x67')]();},0x7cf);};Preview[_0xbdcd('0x12')][_0xbdcd('0x67')]=function(){var _0x5bb967=this[_0xbdcd('0x16')];this[_0xbdcd('0x19')]+=0x1;for(var _0x2fbe77 in _0x5bb967){if(_0x5bb967['hasOwnProperty'](_0x2fbe77)&&(_0x5bb967[_0x2fbe77][_0xbdcd('0x35')]==='preview'||_0x5bb967[_0x2fbe77][_0xbdcd('0x35')]===_0xbdcd('0x68'))&&_0x5bb967[_0x2fbe77][_0xbdcd('0x29')]===_0xbdcd('0x2a')){if(this[_0xbdcd('0x19')]>0x7){this[_0xbdcd('0x19')]=0x0;this['clearZombieChannels']();}}if(_0x5bb967[_0xbdcd('0x69')](_0x2fbe77)&&_0x5bb967[_0x2fbe77][_0xbdcd('0x35')]===_0xbdcd('0x9')&&_0x5bb967[_0x2fbe77][_0xbdcd('0x29')]===_0xbdcd('0x2a')){if(_0x5bb967[_0x2fbe77][_0xbdcd('0x6a')]){this[_0xbdcd('0x6b')](_0x5bb967[_0x2fbe77]);this[_0xbdcd('0x6c')](_0x5bb967[_0x2fbe77]);}else{notSendMessagesQueue(_0x5bb967[_0x2fbe77]);}}}};Preview['prototype'][_0xbdcd('0x6d')]=function(_0xe513d){var _0x382145=this;this[_0xbdcd('0x15')][_0xbdcd('0x6e')](function(){if(!_[_0xbdcd('0x6f')](_0x382145['actions'][_0xe513d])){loggerAction['info'](_0xbdcd('0x70'),_0xe513d,'Queue',_0x382145[_0xbdcd('0x18')][_0xe513d][_0xbdcd('0x71')],_0xbdcd('0x72'),JSON[_0xbdcd('0x56')](_0x382145[_0xbdcd('0x16')][_0x382145[_0xbdcd('0x18')][_0xe513d][_0xbdcd('0x71')]][_0xbdcd('0x5f')]),_0xbdcd('0x73'),JSON[_0xbdcd('0x56')](_0x382145[_0xbdcd('0x16')][_0x382145['actions'][_0xe513d][_0xbdcd('0x71')]][_0xbdcd('0x2f')]),JSON[_0xbdcd('0x56')](_0x382145[_0xbdcd('0x18')][_0xe513d][_0xbdcd('0x74')]),JSON[_0xbdcd('0x56')](_[_0xbdcd('0x75')](_0x382145['actions'][_0xe513d],[_0xbdcd('0x76'),_0xbdcd('0x77'),'VoiceQueueId',_0xbdcd('0x78')])));return ami[_0xbdcd('0x79')]({'action':_0xbdcd('0x7a'),'channel':_0x382145[_0xbdcd('0x18')][_0xe513d][_0xbdcd('0x7b')]})['catch'](function(_0x5b74a5){if(_0x5b74a5[_0xbdcd('0x4d')]===_0xbdcd('0x7c')){setTimeout(function(){if(_0x382145[_0xbdcd('0x18')][_0xe513d]){ut[_0xbdcd('0x7d')](_0x382145[_0xbdcd('0x16')][_0x382145['actions'][_0xe513d][_0xbdcd('0x71')]],_0xbdcd('0x7e'));if(_0x382145[_0xbdcd('0x18')][_0xe513d][_0xbdcd('0x74')]===!![]){ut[_0xbdcd('0x7f')](_0x382145[_0xbdcd('0x16')][_0x382145['actions'][_0xe513d][_0xbdcd('0x71')]],_0xbdcd('0x7e'));ut[_0xbdcd('0x80')](_0xbdcd('0x81')+_0xe513d,_0x382145['actions'][_0xe513d]['queue']);}ut[_0xbdcd('0x80')](_0xbdcd('0x82')+_0xe513d,_0x382145[_0xbdcd('0x18')][_0xe513d]['queue']);delete _0x382145[_0xbdcd('0x18')][_0xe513d];}},0x2328);}});}});};Preview['prototype'][_0xbdcd('0x83')]=function(){var _0x45cd61=this;loggerAction[_0xbdcd('0x59')](_0xbdcd('0x84'),_['size'](this[_0xbdcd('0x18')]));for(var _0x4c434f in this[_0xbdcd('0x18')]){if(_0x45cd61[_0xbdcd('0x18')]['hasOwnProperty'](_0x4c434f)){_0x45cd61[_0xbdcd('0x6d')](_0x4c434f);}}};Preview['prototype'][_0xbdcd('0x6c')]=function(_0x45c5ce){var _0x4ddec9=this;rpcDb[_0xbdcd('0x85')](_0x45c5ce['id'],ut[_0xbdcd('0x86')](this[_0xbdcd('0x87')]))['then'](function(_0x594eb2){if(!_[_0xbdcd('0x6f')](_0x594eb2)){for(var _0x42c66f=0x0;_0x42c66f<_0x594eb2[_0xbdcd('0x88')];_0x42c66f+=0x1){if(ut[_0xbdcd('0x89')](_0x594eb2[_0x42c66f][_0xbdcd('0x8a')])<_0x45c5ce[_0xbdcd('0x8b')]*0x3c){if(_0x594eb2[_0x42c66f][_0xbdcd('0x8c')]&&!_0x594eb2[_0x42c66f]['Agent']['voicePause']){_0x4ddec9[_0xbdcd('0x8d')](_0x594eb2[_0x42c66f]['id'])['then'](ut[_0xbdcd('0x8e')](_0xbdcd('0x8f')))[_0xbdcd('0x90')](ut['logger2']('[RecallMe]'));}else{rpcDb[_0xbdcd('0x91')](_0x594eb2[_0x42c66f]['id']);}}else{var _0x15732c=new Action(_0x594eb2[_0x42c66f],_0x45c5ce);_0x15732c[_0xbdcd('0x92')]=moment()['format'](_0xbdcd('0x93'));_0x45c5ce['outboundReCallsDay']+=0x1;ut['logCustomer'](_0x15732c,0x17,'RecallInQueue');if(_0x45c5ce[_0xbdcd('0x94')]){rpcDb[_0xbdcd('0x95')](ut[_0xbdcd('0x96')](_0x594eb2[_0x42c66f]));rpcDb[_0xbdcd('0x97')](_0x15732c,'[HistoryDialRecallInQueue][historyCatch]');}else{ut[_0xbdcd('0x98')](_0x15732c,0x16,_0xbdcd('0x99'));rpcDb[_0xbdcd('0x97')](_0x15732c,_0xbdcd('0x9a'));rpcDb['createCustomerFinal'](_0x15732c,_0xbdcd('0x9a'));}}}}})[_0xbdcd('0x90')](ut[_0xbdcd('0x8e')](_0xbdcd('0x9b')));};Preview['prototype'][_0xbdcd('0x6b')]=function(_0xd0d61b){_0xd0d61b[_0xbdcd('0x5e')]=!![];if(ut['IsNotLoggedIn'](_0xd0d61b[_0xbdcd('0x9c')])){_0xd0d61b[_0xbdcd('0x4d')]=_0xbdcd('0x9d');}else if(!ut[_0xbdcd('0x9e')](_0xd0d61b[_0xbdcd('0x6a')])){_0xd0d61b[_0xbdcd('0x4d')]=_0xbdcd('0x61');}else if(!this[_0xbdcd('0x9f')](_0xd0d61b[_0xbdcd('0x52')])){if(!this[_0xbdcd('0x9f')](_0xd0d61b[_0xbdcd('0xa0')])){_0xd0d61b['message']=_0xbdcd('0xa1');}else{_0xd0d61b[_0xbdcd('0x4d')]=_0xbdcd('0xa2');}}else{_0xd0d61b[_0xbdcd('0x4d')]=_0xbdcd('0xa2');}emitCampaignPreview(_0xd0d61b);};Preview[_0xbdcd('0x12')]['callProgressDetectingCustomer']=function(_0x4aeaca,_0x3c5b12,_0x1a30a3){var _0x43e54d=this;var _0xa5023d=this[_0xbdcd('0x18')][_0x3c5b12];var _0x369be7=this[_0xbdcd('0x16')][_0xa5023d[_0xbdcd('0x71')]];var _0x2ff258;if(_0x369be7){switch(_0x1a30a3){case'1':_0x369be7['outboundNoSuchCallsDay']+=0x1;_0xa5023d[_0xbdcd('0xa3')]+=0x1;_0xa5023d[_0xbdcd('0xa4')]=ut[_0xbdcd('0xa5')](_0xa5023d);ut[_0xbdcd('0x98')](_0xa5023d,0x0,'NoSuchNumber');ami[_0xbdcd('0x28')](_0xbdcd('0xa6'),ut[_0xbdcd('0xa7')](_0xa5023d,_0xbdcd('0xa8')));rpcDb[_0xbdcd('0x97')](_0xa5023d,'[callProgressDetectingCustomer][logNoSuch]');if(ut[_0xbdcd('0xa5')](_0xa5023d)>=_0x369be7[_0xbdcd('0xa9')]){_0x2ff258=ut[_0xbdcd('0xaa')](_0xa5023d,0xf,_0xbdcd('0xab'));rpcDb[_0xbdcd('0xac')](_0x2ff258,_0xbdcd('0xad'));}else{if(_0xa5023d['countnosuchnumberretry']>=_0x369be7['dialNoSuchNumberMaxRetry']){rpcDb['createCustomerFinal'](_0xa5023d,_0xbdcd('0xad'));}else{rpcDb[_0xbdcd('0xae')](ut[_0xbdcd('0xaf')](_0xa5023d,'countnosuchnumberretry',_0x369be7[_0xbdcd('0xb0')]),_0xa5023d[_0xbdcd('0xb1')],_0xa5023d[_0xbdcd('0xb2')]);}}delete this[_0xbdcd('0x18')][_0x4aeaca[_0xbdcd('0xb3')]];break;case'ANSWER':var _0x18cfc8=moment()[_0xbdcd('0x57')]('YYYY-MM-DD\x20HH:mm:ss');_0xa5023d[_0xbdcd('0xb4')]=_0x18cfc8;_0xa5023d[_0xbdcd('0xb5')]=_0x18cfc8;_0xa5023d[_0xbdcd('0x74')]=!![];_0x369be7['pTalking']+=0x1;logger['info'](_0xbdcd('0xb6'),_0xa5023d[_0xbdcd('0xb7')],_0xbdcd('0xb8'),_0x369be7['name'],_0xbdcd('0x73'),_0x369be7[_0xbdcd('0x2f')]);ami[_0xbdcd('0x28')](_0xbdcd('0xb9'),ut['buildObj'](_0xa5023d,_0xbdcd('0xba'),this[_0xbdcd('0x16')][_0xa5023d[_0xbdcd('0x71')]]));if(_0x369be7[_0xbdcd('0xbb')]){ami[_0xbdcd('0x28')]('custom:agentConnectPreview',ut['buildAcw'](_0xa5023d));}break;case'16':ami[_0xbdcd('0x28')](_0xbdcd('0xbc'),ut[_0xbdcd('0xa7')](_0xa5023d,_0xbdcd('0xbd'),this[_0xbdcd('0x16')][_0xa5023d[_0xbdcd('0x71')]]));emitVoiceQueueChannelRemove(ut[_0xbdcd('0xa7')](_0xa5023d,_0xbdcd('0xbd')));_0x369be7[_0xbdcd('0xbe')]+=0x1;_0x369be7[_0xbdcd('0x34')]+=0x1;_0x369be7[_0xbdcd('0x2d')]+=0x1;ut[_0xbdcd('0x7f')](_0x369be7,'[16]');_0xa5023d[_0xbdcd('0xa4')]=ut['totalGlobal'](_0xa5023d);ut[_0xbdcd('0x98')](_0xa5023d,0x4,_0xbdcd('0xbf'));rpcDb[_0xbdcd('0x97')](_0xa5023d,_0xbdcd('0xc0'));rpcDb['createCustomerFinal'](_0xa5023d,_0xbdcd('0xc1'));rpcDb['crateCustomerReportQueue'](_0xa5023d);_0x369be7[_0xbdcd('0x31')]+=_0xa5023d[_0xbdcd('0xc2')];_0x369be7['sumBillable']+=_0xa5023d['talktime'];logger['info'](_0xbdcd('0xc3'),_0xa5023d['uniqueid'],_0xbdcd('0xb8'),_0x369be7['name'],_0xbdcd('0x73'),_0x369be7[_0xbdcd('0x2f')]);delete this[_0xbdcd('0x18')][_0x4aeaca[_0xbdcd('0xb3')]];break;case _0xbdcd('0xc4'):_0x369be7['outboundBusyCallsDay']+=0x1;_0xa5023d[_0xbdcd('0xc5')]+=0x1;_0xa5023d[_0xbdcd('0xa4')]=ut[_0xbdcd('0xa5')](_0xa5023d);ut[_0xbdcd('0x98')](_0xa5023d,0x5,_0xbdcd('0xc6'));ami[_0xbdcd('0x28')](_0xbdcd('0xc7'),ut[_0xbdcd('0xa7')](_0xa5023d,_0xbdcd('0xc8')));rpcDb[_0xbdcd('0x97')](_0xa5023d,_0xbdcd('0xc9'));if(ut[_0xbdcd('0xa5')](_0xa5023d)>=_0x369be7[_0xbdcd('0xa9')]){_0x2ff258=ut[_0xbdcd('0xaa')](_0xa5023d,0xf,_0xbdcd('0xab'));rpcDb['createCustomerFinal'](_0x2ff258,'[callProgressDetectingCustomer][logBusyGlobal]');}else{if(_0xa5023d[_0xbdcd('0xc5')]>=_0x369be7[_0xbdcd('0xca')]){rpcDb['createCustomerFinal'](_0xa5023d,_0xbdcd('0xc9'));}else{rpcDb['rescheduleContact'](ut[_0xbdcd('0xaf')](_0xa5023d,_0xbdcd('0xc5'),_0x369be7['dialBusyRetryFrequency']),_0xa5023d['unlockAgent'],_0xa5023d[_0xbdcd('0xb2')]);}}break;case _0xbdcd('0xcb'):_0x369be7[_0xbdcd('0xcc')]+=0x1;_0xa5023d[_0xbdcd('0xcd')]+=0x1;_0xa5023d[_0xbdcd('0xa4')]=ut[_0xbdcd('0xa5')](_0xa5023d);ut['logCustomer'](_0xa5023d,0x3,_0xbdcd('0xce'));ami[_0xbdcd('0x28')](_0xbdcd('0xcf'),ut[_0xbdcd('0xa7')](_0xa5023d,_0xbdcd('0xd0')));rpcDb[_0xbdcd('0x97')](_0xa5023d,'[callProgressDetectingCustomer][logNoAnswer]');if(ut[_0xbdcd('0xa5')](_0xa5023d)>=_0x369be7['dialGlobalMaxRetry']){_0x2ff258=ut[_0xbdcd('0xaa')](_0xa5023d,0xf,'Global');rpcDb['createCustomerFinal'](_0x2ff258,'[callProgressDetectingCustomer][logNoAnswerGlobal]');}else{if(_0xa5023d[_0xbdcd('0xcd')]>=_0x369be7['dialNoAnswerMaxRetry']){rpcDb[_0xbdcd('0xac')](_0xa5023d,'[callProgressDetectingCustomer][logNoAnswer]');}else{rpcDb[_0xbdcd('0xae')](ut[_0xbdcd('0xaf')](_0xa5023d,_0xbdcd('0xcd'),_0x369be7['dialNoAnswerRetryFrequency']),_0xa5023d['unlockAgent'],_0xa5023d[_0xbdcd('0xb2')]);}}break;case _0xbdcd('0xd1'):_0x369be7[_0xbdcd('0x3c')]+=0x1;_0xa5023d['countcongestionretry']+=0x1;_0xa5023d[_0xbdcd('0xa4')]=ut[_0xbdcd('0xa5')](_0xa5023d);ut['logCustomer'](_0xa5023d,0x8,_0xbdcd('0xd2'));ami[_0xbdcd('0x28')]('custom:agentcongestion',ut[_0xbdcd('0xa7')](_0xa5023d,'congestion'));rpcDb[_0xbdcd('0x97')](_0xa5023d,_0xbdcd('0xd3'));if(ut[_0xbdcd('0xa5')](_0xa5023d)>=_0x369be7[_0xbdcd('0xa9')]){_0x2ff258=ut['cloneAction'](_0xa5023d,0xf,'Global');rpcDb['createCustomerFinal'](_0x2ff258,_0xbdcd('0xd4'));}else{if(_0xa5023d[_0xbdcd('0xd5')]>=_0x369be7[_0xbdcd('0xd6')]){rpcDb[_0xbdcd('0xac')](_0xa5023d,_0xbdcd('0xd3'));}else{rpcDb[_0xbdcd('0xae')](ut['scheduledAt'](_0xa5023d,_0xbdcd('0xd5'),_0x369be7[_0xbdcd('0xd7')]),_0xa5023d['unlockAgent'],_0xa5023d[_0xbdcd('0xb2')]);}}break;case _0xbdcd('0xd8'):_0x369be7[_0xbdcd('0x42')]+=0x1;_0xa5023d[_0xbdcd('0xd9')]+=0x1;_0xa5023d[_0xbdcd('0xa4')]=ut['totalGlobal'](_0xa5023d);ut['logCustomer'](_0xa5023d,0x14,_0xbdcd('0xda'));ami[_0xbdcd('0x28')]('custom:agentreject',ut['buildObj'](_0xa5023d,_0xbdcd('0xdb')));rpcDb[_0xbdcd('0x97')](_0xa5023d,_0xbdcd('0xdc'));if(ut[_0xbdcd('0xa5')](_0xa5023d)>=_0x369be7[_0xbdcd('0xa9')]){_0x2ff258=ut[_0xbdcd('0xaa')](_0xa5023d,0x14,_0xbdcd('0xda'));rpcDb[_0xbdcd('0xac')](_0x2ff258,_0xbdcd('0xdd'));}else{if(_0xa5023d[_0xbdcd('0xd9')]>=_0x369be7[_0xbdcd('0xde')]){rpcDb[_0xbdcd('0xac')](_0xa5023d,_0xbdcd('0xdd'));}else{rpcDb[_0xbdcd('0xae')](ut[_0xbdcd('0xaf')](_0xa5023d,_0xbdcd('0xd9'),_0x369be7[_0xbdcd('0xdf')]),_0xa5023d[_0xbdcd('0xb1')],_0xa5023d['activeContact']);}}break;case'ABANDONED':_0x369be7[_0xbdcd('0x44')]+=0x1;_0xa5023d[_0xbdcd('0xe0')]+=0x1;_0xa5023d[_0xbdcd('0xa4')]=ut[_0xbdcd('0xa5')](_0xa5023d);ut[_0xbdcd('0x98')](_0xa5023d,0xb,_0xbdcd('0xe1'));rpcDb[_0xbdcd('0x97')](_0xa5023d,'[callProgressDetectingCustomer][logAbandoned]');if(ut[_0xbdcd('0xa5')](_0xa5023d)>=_0x369be7['dialGlobalMaxRetry']){_0x2ff258=ut['cloneAction'](_0xa5023d,0xf,_0xbdcd('0xab'));rpcDb[_0xbdcd('0xac')](_0x2ff258,'[callProgressDetectingCustomer][logAbandoned]');}else{if(_0xa5023d[_0xbdcd('0xe2')]>=_0x369be7['dialAbandonedMaxRety']){rpcDb[_0xbdcd('0xac')](_0xa5023d,_0xbdcd('0xe3'));}else{rpcDb['rescheduleContact'](ut['scheduledAt'](_0xa5023d,_0xbdcd('0xe0'),_0x369be7[_0xbdcd('0xe4')]),_0xa5023d['unlockAgent'],_0xa5023d[_0xbdcd('0xb2')]);}}break;default:if(_0xa5023d['dialAnswer']){ut[_0xbdcd('0x7f')](_0x369be7,'[default]');ut[_0xbdcd('0x80')](_0xbdcd('0xe5')+_0x369be7['name'],_0x4aeaca);}_0x369be7[_0xbdcd('0x43')]+=0x1;_0xa5023d[_0xbdcd('0xa4')]=ut[_0xbdcd('0xa5')](_0xa5023d);ut[_0xbdcd('0x98')](_0xa5023d,0xc,_0x4aeaca[_0xbdcd('0xe6')]||_0x4aeaca[_0xbdcd('0xe7')]);rpcDb[_0xbdcd('0x97')](_0xa5023d,_0xbdcd('0xe8'));if(ut[_0xbdcd('0xa5')](_0xa5023d)>=_0x369be7[_0xbdcd('0xa9')]){_0x2ff258=ut[_0xbdcd('0xaa')](_0xa5023d,0xf,'Global');rpcDb[_0xbdcd('0xac')](_0x2ff258,'[callProgressDetectingCustomer][logUnknownGlobal]');}else{rpcDb[_0xbdcd('0xac')](_0xa5023d,'[callProgressDetectingCustomer][logUnknownGlobal]');}delete this['actions'][_0x4aeaca[_0xbdcd('0xb3')]];}if(!(_0xa5023d['dialAnswer']&&_0x1a30a3==='16')){ut[_0xbdcd('0x7d')](_0x369be7,_0xbdcd('0xe9'));logger[_0xbdcd('0x59')](_0xbdcd('0xea'),_0xa5023d[_0xbdcd('0xb7')],'\x20Queue',_0x369be7['name'],_0xbdcd('0x72'),_0x369be7[_0xbdcd('0x5f')]);}if(_0x1a30a3!==_0xbdcd('0xeb')){delete this[_0xbdcd('0x18')][_0x4aeaca[_0xbdcd('0xb3')]];delete this[_0xbdcd('0x18')][_0x4aeaca[_0xbdcd('0xec')]];}}};Preview[_0xbdcd('0x12')][_0xbdcd('0xed')]=function(_0x1e6499,_0x5874d0,_0x2429af){if(_[_0xbdcd('0xee')](_0x5874d0)&&_0xbdcd('0xef')!==typeof _0x5874d0){return;}if(_[_0xbdcd('0xee')](_0x2429af)&&_0xbdcd('0xef')!==typeof _0x2429af){return;}switch(_0x2429af[_0xbdcd('0xf0')]){case'0':ut['logAgent'](_0x1e6499,0x0,_0xbdcd('0xf1'));rpcDb[_0xbdcd('0xf2')](_0x1e6499,_0xbdcd('0xf3'));break;case'3':ut[_0xbdcd('0xf4')](_0x1e6499,0x3,_0xbdcd('0xce'));rpcDb[_0xbdcd('0xf2')](_0x1e6499,_0xbdcd('0xf5'));break;case'5':ut[_0xbdcd('0xf4')](_0x1e6499,0x5,_0xbdcd('0xc6'));rpcDb[_0xbdcd('0xf2')](_0x1e6499,_0xbdcd('0xf6'));break;case'8':ut['logAgent'](_0x1e6499,0x8,_0xbdcd('0xd2'));rpcDb[_0xbdcd('0xf2')](_0x1e6499,_0xbdcd('0xf7'));break;case'22':ut[_0xbdcd('0xf4')](_0x1e6499,0x16,_0xbdcd('0xf8'));rpcDb[_0xbdcd('0xf2')](_0x1e6499,_0xbdcd('0xf9'));break;default:ut[_0xbdcd('0xf4')](_0x1e6499,0xc,_0x2429af[_0xbdcd('0xf0')]);rpcDb[_0xbdcd('0xf2')](_0x1e6499,'[callProgressDetectingAgent][logCongestion]');}ut[_0xbdcd('0x7d')](_0x5874d0,_0xbdcd('0xfa'));logger[_0xbdcd('0x59')](_0xbdcd('0xfb'),_0x1e6499['uniqueid'],'\x20Queue',_0x5874d0[_0xbdcd('0x2b')],_0xbdcd('0x72'),_0x5874d0[_0xbdcd('0x5f')]);delete this[_0xbdcd('0x18')][_0x1e6499['uniqueid']];};Preview[_0xbdcd('0x12')][_0xbdcd('0xfc')]=function(_0xc84bf9,_0x5a96e4,_0x425ac0,_0x20beb0,_0x2dd16d){var _0x2e5037=this;return new BPromise(function(_0x4d691a,_0x117845){if(_[_0xbdcd('0x6f')](_0x5a96e4)||_[_0xbdcd('0x6f')](_0x5a96e4[_0xbdcd('0xfd')])||_[_0xbdcd('0x6f')](_0x5a96e4['Contact']['phone'])||_[_0xbdcd('0x6f')](_0x5a96e4['VoiceQueueId'])){_0x117845(ut[_0xbdcd('0x4d')](_0xbdcd('0xfe'),_0x20beb0,_0x2dd16d));return;}var _0x527b78=uuid['v4']();var _0x163339=_0x2e5037[_0xbdcd('0x16')][_0x5a96e4[_0xbdcd('0xff')]['name']];var _0x30775c=_0x425ac0?_0x2e5037[_0xbdcd('0x87')][_0x425ac0]['id']:undefined;_0x2e5037[_0xbdcd('0x18')][_0x527b78]=new Action(_0x5a96e4,_0x163339,_0x527b78,_0x425ac0,_0x30775c);var _0x4c4ef8=_0x2e5037['actions'][_0x527b78];_0x4c4ef8[_0xbdcd('0xb1')]=_0x20beb0;_0x4c4ef8[_0xbdcd('0xb2')]=_0x2dd16d;_0x4c4ef8[_0xbdcd('0x100')]=_0x425ac0;if(_[_0xbdcd('0x101')](_0xc84bf9)){_0x2e5037['execCall'](_0x4c4ef8,_0x163339,_0x5a96e4,_0x425ac0)[_0xbdcd('0x102')](function(_0x5c7eb7){logger[_0xbdcd('0x59')]('[Preview][execCall][success]',_0xbdcd('0x103')+_0x4c4ef8[_0xbdcd('0x71')]+_0xbdcd('0x104')+_0x4c4ef8['idContact'],JSON['stringify'](_0x5c7eb7));ami[_0xbdcd('0x28')](_0xbdcd('0x105'),ut[_0xbdcd('0xa7')](_0x4c4ef8,_0xbdcd('0x106'),_0x2e5037['campaignsPreview'][_0x4c4ef8[_0xbdcd('0x71')]]));_0x4d691a(ut[_0xbdcd('0x4d')]('Calling'));})[_0xbdcd('0x90')](function(_0x17ba92){ut['logger']('[Preview][execCall][failure]',_0x17ba92);_0x117845(ut[_0xbdcd('0x4d')](_0xbdcd('0x107'),_0x20beb0,_0x2dd16d));});}else{_0x163339[_0xbdcd('0x3a')]+=0x1;ut[_0xbdcd('0x108')](_0x4c4ef8);rpcDb[_0xbdcd('0x109')](_0x4c4ef8,_0xbdcd('0x10a'));delete _0x2e5037['actions'][_0x527b78];_0x117845(ut[_0xbdcd('0x4d')](_0xbdcd('0x10b'),_0x20beb0,_0x2dd16d));}});};Preview[_0xbdcd('0x12')][_0xbdcd('0x9f')]=function(_0xe7d793){return!_[_0xbdcd('0x6f')](_0xe7d793)&&!_[_0xbdcd('0x6f')](_0xe7d793['name'])&&!_[_0xbdcd('0x6f')](_0xe7d793[_0xbdcd('0x53')])&&_0xe7d793[_0xbdcd('0x53')]&&!_[_0xbdcd('0x6f')](this[_0xbdcd('0x17')][util['format'](_0xbdcd('0x10c'),_0xe7d793['name'])])&&!_[_0xbdcd('0x6f')](this['trunks'][util[_0xbdcd('0x57')](_0xbdcd('0x10c'),_0xe7d793[_0xbdcd('0x2b')])][_0xbdcd('0x7a')])&&(this[_0xbdcd('0x17')][util[_0xbdcd('0x57')](_0xbdcd('0x10c'),_0xe7d793['name'])][_0xbdcd('0x7a')]===_0xbdcd('0x10d')||this['trunks'][util[_0xbdcd('0x57')](_0xbdcd('0x10c'),_0xe7d793['name'])][_0xbdcd('0x7a')]===_0xbdcd('0x10e'));};Preview['prototype'][_0xbdcd('0x8d')]=function(_0x3d46b5,_0x2d77c7){var _0x56888b=this;return new BPromise(function(_0x219e9c,_0x3d0150){_0x56888b[_0xbdcd('0x10f')](_0x3d46b5,_0x2d77c7)[_0xbdcd('0x102')](function(_0x9aee75){_0x219e9c(_['pick'](_0x9aee75,['message']));})[_0xbdcd('0x90')](function(_0x3bd1f3){if(_0x3bd1f3[_0xbdcd('0x110')]){rpcDb[_0xbdcd('0x111')](_0x3d46b5);}if(_0x3bd1f3[_0xbdcd('0x53')]){rpcDb[_0xbdcd('0x91')](_0x3d46b5);}_0x3d0150(_[_0xbdcd('0x75')](_0x3bd1f3,['message']));});});};Preview[_0xbdcd('0x12')][_0xbdcd('0x10f')]=function(_0x295118,_0x8cf1d4){var _0x1218d5=this;return new BPromise(function(_0x428de4,_0xeebac8){var _0x57af36,_0x4e1e26;rpcDb[_0xbdcd('0x112')](_0x295118)['then'](function(_0x3fc363){if(!_[_0xbdcd('0x6f')](_0x3fc363[0x0])){_0x4e1e2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this;var _0x575074=this[_0xbdcd('0x18')][_0x2ce179[_0xbdcd('0x137')]];if(_0x575074){if(_0x575074['lookAgent']&&this['agents'][_0x575074['lookAgent']]){ut['logLookAgent'](_0x575074,this['agents'][_0x575074[_0xbdcd('0x100')]][_0xbdcd('0x2b')],this[_0xbdcd('0x87')][_0x575074[_0xbdcd('0x100')]]['id']);}var _0x5c585e=_[_0xbdcd('0x138')](_0x575074);_0x5c585e[_0xbdcd('0xb4')]=moment()[_0xbdcd('0x57')]('YYYY-MM-DD\x20HH:mm:ss');var _0x4e9f33=_0x5cc47f[_0xbdcd('0x16')][_0x575074['queue']];if(ut['isFailure'](_0x2ce179[_0xbdcd('0x139')])){if(_0x575074[_0xbdcd('0xb1')]){rpcDb[_0xbdcd('0x111')](_0x575074['idContact']);}if(_0x575074['activeContact']){rpcDb[_0xbdcd('0x91')](_0x575074['idContact']);}ami['emit']('custom:agentringnoanswer',ut['buildObj'](_0x575074,_0xbdcd('0x13a'),this[_0xbdcd('0x16')][_0x575074['queue']]));this[_0xbdcd('0xed')](_0x5c585e,_0x4e9f33,_0x2ce179);}else{_0x575074[_0xbdcd('0x92')]=moment()[_0xbdcd('0x57')](_0xbdcd('0x93'));ut[_0xbdcd('0xf4')](_0x5c585e,0x4,_0xbdcd('0xbf'));rpcDb[_0xbdcd('0xf2')](_0x5c585e,_0xbdcd('0x13b'));}}};Preview['prototype'][_0xbdcd('0x1c')]=function(_0x5b0341){var _0x295282=this;var _0x340786=this[_0xbdcd('0x18')][_0x5b0341[_0xbdcd('0xb3')]];var _0xbba6c5;if(_0x340786){_0xbba6c5=this[_0xbdcd('0x16')][_0x340786[_0xbdcd('0x71')]];logger[_0xbdcd('0x59')]('[syncHangup][talking]',_0x5b0341[_0xbdcd('0xb3')],'\x20Queue',_0xbba6c5[_0xbdcd('0x2b')],_0xbdcd('0x73'),_0xbba6c5[_0xbdcd('0x2f')]);}if(this['actions'][_0x5b0341['linkedid']]&&_0x5b0341[_0xbdcd('0xb3')]!==_0x5b0341['uniqueid']){if(_0x5b0341[_0xbdcd('0x13c')]==='16'&&this[_0xbdcd('0x18')][_0x5b0341[_0xbdcd('0xb3')]][_0xbdcd('0x74')]){this[_0xbdcd('0x13d')](_0x5b0341,_0x5b0341['linkedid'],_0x5b0341[_0xbdcd('0x13c')]);}else if(this[_0xbdcd('0x18')][_0x5b0341[_0xbdcd('0xb3')]][_0xbdcd('0x74')]){logger['info'](_0xbdcd('0x13e'),_0x5b0341[_0xbdcd('0xb3')],_0x5b0341[_0xbdcd('0x13c')],_0xbdcd('0xb8'),_0xbba6c5['name'],_0xbdcd('0x73'),_0xbba6c5[_0xbdcd('0x2f')]);this[_0xbdcd('0x13d')](_0x5b0341,_0x5b0341['linkedid'],_0x5b0341[_0xbdcd('0x13c')]);}}else if(_0x340786&&_[_0xbdcd('0x6f')](_0x340786[_0xbdcd('0x13f')])&&_0xbba6c5[_0xbdcd('0x140')]&&_0x5b0341[_0xbdcd('0xb3')]===_0x5b0341[_0xbdcd('0xb7')]&&_['isNil'](_0x5b0341[_0xbdcd('0xf0')])&&_0x5b0341['cause']==='16'&&_0x5b0341[_0xbdcd('0x141')]==='6'&&_[_0xbdcd('0xee')](_0x340786['transfer'])){if(_0x340786['unlockAgent']){rpcDb[_0xbdcd('0x111')](_0x340786['idContact']);}if(_0x340786['activeContact']){rpcDb[_0xbdcd('0x91')](_0x340786[_0xbdcd('0x142')]);}_0x5b0341[_0xbdcd('0xf0')]='22';this[_0xbdcd('0xed')](_0x340786,_0xbba6c5,_0x5b0341);}else if(_0x340786&&_0x340786['transfer']){if(_0x5b0341['cause']==='16'&&this[_0xbdcd('0x18')][_0x5b0341[_0xbdcd('0xb3')]][_0xbdcd('0x74')]){logger[_0xbdcd('0x59')](_0xbdcd('0x143'),_0x5b0341[_0xbdcd('0xb3')],_0x5b0341['cause'],_0xbdcd('0xb8'),_0xbba6c5[_0xbdcd('0x2b')],_0xbdcd('0x73'),_0xbba6c5[_0xbdcd('0x2f')]);this[_0xbdcd('0x13d')](_0x5b0341,_0x5b0341[_0xbdcd('0xb3')],_0x5b0341['cause']);}else if(this[_0xbdcd('0x18')][_0x5b0341['linkedid']]['dialAnswer']){logger[_0xbdcd('0x59')](_0xbdcd('0x13e'),_0x5b0341[_0xbdcd('0xb3')],_0x5b0341[_0xbdcd('0x13c')],_0xbdcd('0xb8'),_0xbba6c5[_0xbdcd('0x2b')],_0xbdcd('0x73'),_0xbba6c5[_0xbdcd('0x2f')]);this['callProgressDetectingCustomer'](_0x5b0341,_0x5b0341[_0xbdcd('0xb3')],_0x5b0341[_0xbdcd('0x13c')]);}}};Preview[_0xbdcd('0x12')][_0xbdcd('0x20')]=function(_0x39d799){if(this[_0xbdcd('0x18')][_0x39d799[_0xbdcd('0xec')]]&&_0x39d799[_0xbdcd('0xec')]!==_0x39d799['destuniqueid']){this[_0xbdcd('0x13d')](_0x39d799,_0x39d799[_0xbdcd('0xec')],_0x39d799[_0xbdcd('0xe7')]);}};Preview[_0xbdcd('0x12')][_0xbdcd('0x1e')]=function(_0x3cb9ea){if(this[_0xbdcd('0x18')][_0x3cb9ea[_0xbdcd('0xb3')]]&&_0x3cb9ea[_0xbdcd('0xb3')]!==_0x3cb9ea['uniqueid']&&!this[_0xbdcd('0x18')][_0x3cb9ea['linkedid']][_0xbdcd('0x74')]){if(_0x3cb9ea['cause']==='1'){this[_0xbdcd('0x13d')](_0x3cb9ea,_0x3cb9ea[_0xbdcd('0xb3')],_0x3cb9ea[_0xbdcd('0x13c')]);}}};Preview['prototype'][_0xbdcd('0x144')]=function(_0x4bc4e3,_0x35ae38,_0x6941bb){if(this['actions'][_0x4bc4e3]){if(_[_0xbdcd('0x6f')](this['actions'][_0x4bc4e3][_0xbdcd('0x145')])){this[_0xbdcd('0x18')][_0x4bc4e3][_0xbdcd('0x145')]={};}this['actions'][_0x4bc4e3][_0xbdcd('0x145')][_0x35ae38]=_0x6941bb;}};Preview[_0xbdcd('0x12')][_0xbdcd('0x24')]=function(_0x40c22a){try{if(!_[_0xbdcd('0x6f')](_0x40c22a)){if(ut[_0xbdcd('0x146')](_[_0xbdcd('0x147')](_0x40c22a['variable'])[0x0])){this['addVariable'](_0x40c22a[_0xbdcd('0xb7')],_[_0xbdcd('0x147')](_0x40c22a[_0xbdcd('0x148')])[0x0],_0x40c22a[_0xbdcd('0x149')]);}}}catch(_0x467719){logger['error'](_0xbdcd('0x14a'),util[_0xbdcd('0x14b')](_0x467719,{'showHidden':![],'depth':null}));}};Preview[_0xbdcd('0x12')][_0xbdcd('0x14c')]=function(_0x3b2763){if(_0x3b2763){if(this[_0xbdcd('0x18')][_0x3b2763[_0xbdcd('0x14d')]]){this[_0xbdcd('0x18')][_0x3b2763[_0xbdcd('0x14d')]][_0xbdcd('0x14e')]=!![];}}};Preview[_0xbdcd('0x12')][_0xbdcd('0x26')]=function(_0x5acd3b){if(_0x5acd3b){if(this['a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