server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x876a=['xdr','custom:voiceQueueReport','voiceQueueReport','bind','voiceCallReport','custom:voiceAgentReport','voiceAgentReport','custom:voiceDialReport','attendedtransfer','attendedTransfer','findAgent','find','accountcode','name','isNil','interface','format','SIP/%s','connectedlinenum','lastAssignedTo','queuecallercomplete','YYYY-MM-DD\x20HH:mm:ss','queuecallerexit','create','match','getAgentByInternal','keys','length','split','outbound','internal','destination','exten','type','lastapplication','queue','lastdata','context','from-voip-provider','callerid','from-sip','xcally-motion-preview','calleridpreview','calleridnum','originatecalleridnum','destinationchannel','channel','disposition','ANSWERED','\x22%s\x22\x20<%s>','calleridname','transfers','linkedid','uniqueid','blindTransfer','getCallType','UserId','monitor','monitors','monitorFilename','filename','createdAt','membername','forEach','voiceDialReport','startsWith','Local','substring','phone','indexOf','lastIndexOf','transfererlinkedid','moment','util','../../../config/environment','../ami','../rpc/voiceAgentReport','../rpc/voiceCallReport','../rpc/memberReport','../rpc/voiceQueueReport','../rpc/voiceRecording','../rpc/voiceTransferReport','./voiceCallReport','./voiceDialReport','./userReport','realtime','agents','telephones','prototype'];(function(_0x4565bf,_0x5ad9d6){var _0x5610ba=function(_0x170988){while(--_0x170988){_0x4565bf['push'](_0x4565bf['shift']());}};_0x5610ba(++_0x5ad9d6);}(_0x876a,0xfa));var _0xa876=function(_0x2680ea,_0x5d6ba9){_0x2680ea=_0x2680ea-0x0;var _0x1b0761=_0x876a[_0x2680ea];return _0x1b0761;};'use strict';var _=require('lodash');var moment=require(_0xa876('0x0'));var util=require(_0xa876('0x1'));var config=require(_0xa876('0x2'));var ami=require(_0xa876('0x3'));var RpcVoiceAgentReport=require(_0xa876('0x4'));var RpcVoiceCallReport=require(_0xa876('0x5'));var RpcVoiceDialReport=require('../rpc/voiceDialReport');var RpcMemberReport=require(_0xa876('0x6'));var RpcVoiceQueueReport=require(_0xa876('0x7'));var RpcVoiceRecording=require(_0xa876('0x8'));var RpcVoiceTransferReport=require(_0xa876('0x9'));var VoiceQueueReport=require('./voiceQueueReport');var VoiceCallReport=require(_0xa876('0xa'));var VoiceAgentReport=require('./voiceAgentReport');var VoiceDialReport=require(_0xa876('0xb'));var UserReport=require(_0xa876('0xc'));function Report(_0x5267dc){this[_0xa876('0xd')]=_0x5267dc;this[_0xa876('0xe')]=_0x5267dc['agents'];this[_0xa876('0xf')]=_0x5267dc[_0xa876('0xf')];}Report[_0xa876('0x10')]['sync']=function(_0x1e7335){var _0x5a7063=new VoiceQueueReport(this[_0xa876('0xd')]);var _0x431c16=new VoiceAgentReport(this[_0xa876('0xd')]);var _0x5b9b19=new VoiceDialReport(this[_0xa876('0xd')]);var _0x36c400=new VoiceCallReport(this[_0xa876('0xd')]);var _0x4d0153=new UserReport(this[_0xa876('0xd')]);if(config[_0xa876('0x11')]&&config[_0xa876('0x11')]['disabled']){ami['on'](_0xa876('0x12'),this[_0xa876('0x13')][_0xa876('0x14')](this));ami['on']('custom:voiceCallReport',this[_0xa876('0x15')][_0xa876('0x14')](this));ami['on'](_0xa876('0x16'),this[_0xa876('0x17')][_0xa876('0x14')](this));ami['on'](_0xa876('0x18'),this['voiceDialReport'][_0xa876('0x14')](this));ami['on']('blindtransfer',this['blindTransfer']['bind'](this));ami['on'](_0xa876('0x19'),this[_0xa876('0x1a')][_0xa876('0x14')](this));}};Report['prototype'][_0xa876('0x1b')]=function(_0x48d4f6){var _0x32f026;_0x32f026=_[_0xa876('0x1c')](this['agents'],function(_0x55d69f){return _0x55d69f[_0xa876('0x1d')]==_0x48d4f6||_0x55d69f[_0xa876('0x1e')]==_0x48d4f6;});if(_[_0xa876('0x1f')](_0x32f026)){var _0x4c9292=_[_0xa876('0x1c')](this[_0xa876('0xf')],function(_0x3a61e4){return _0x3a61e4[_0xa876('0x1d')]==_0x48d4f6||_0x3a61e4['name']==_0x48d4f6;});if(_0x4c9292){_0x32f026=_[_0xa876('0x1c')](this[_0xa876('0xe')],function(_0x14c140){return _0x14c140[_0xa876('0x20')]==util[_0xa876('0x21')](_0xa876('0x22'),_0x4c9292['name']);});}}return _0x32f026;};Report['prototype']['voiceQueueReport']=function(_0xeacdfd){for(var _0x5591b4=0x0;_0x5591b4<_0xeacdfd['length'];_0x5591b4+=0x1){var _0x3b974b=this[_0xa876('0x1b')](_0xeacdfd[_0x5591b4][_0xa876('0x23')]);if(_0x3b974b){_0xeacdfd[_0x5591b4][_0xa876('0x1d')]=_0x3b974b[_0xa876('0x1d')];_0xeacdfd[_0x5591b4]['assigned']=!![];_0xeacdfd[_0x5591b4][_0xa876('0x24')]=_0x3b974b[_0xa876('0x1e')];_0xeacdfd[_0x5591b4][_0xa876('0x20')]=_[_0xa876('0x1f')](_0x3b974b['interface'])?util['format']('SIP/%s',_0x3b974b['name']):_0x3b974b[_0xa876('0x20')];if(_0xeacdfd[_0x5591b4][_0xa876('0x25')]){_0xeacdfd[_0x5591b4]['queuecallercompleteAt']=moment()[_0xa876('0x21')](_0xa876('0x26'));}if(_0xeacdfd[_0x5591b4][_0xa876('0x27')]){_0xeacdfd[_0x5591b4]['queuecallerexitAt']=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');}RpcMemberReport['voiceQueueReport'](_0xeacdfd[_0x5591b4]);}RpcVoiceQueueReport[_0xa876('0x28')](_0xeacdfd[_0x5591b4]);}};function extractCalleridNumber(_0x20b588){var _0x29d7cc=_0x20b588[_0xa876('0x29')](/<(.*?)>/);return _0x29d7cc?_0x29d7cc[0x1]:_0x20b588;}Report[_0xa876('0x10')][_0xa876('0x2a')]=function(_0x5514aa){for(var _0x477ac8=0x0;_0x477ac8<Object[_0xa876('0x2b')](this[_0xa876('0xe')])[_0xa876('0x2c')];_0x477ac8++){var _0x46b79e=Object[_0xa876('0x2b')](this[_0xa876('0xe')])[_0x477ac8];var _0xf4cf44=this[_0xa876('0xe')][_0x46b79e];if(_0xf4cf44[_0xa876('0x1d')]===Number(_0x5514aa))return _0xf4cf44;}return null;};Report[_0xa876('0x10')]['getCallType']=function(_0x55bf47){var _0x4c6e91=_0x55bf47['channel'][_0xa876('0x2d')]('-')[0x0];var _0x2939c=this['agents'][_0x4c6e91];if(!_0x2939c)_0x2939c=this[_0xa876('0x2a')](_0x55bf47['calleridnum']);return!_0x2939c?_0xa876('0x2e'):_0xa876('0x2f');};Report[_0xa876('0x10')][_0xa876('0x15')]=function(_0x10de97){_0x10de97[_0xa876('0x30')]=_0x10de97[_0xa876('0x30')]||_0x10de97[_0xa876('0x31')];if(_0x10de97[_0xa876('0x32')]=='dialer'){_0x10de97[_0xa876('0x33')]=_0xa876('0x34');_0x10de97[_0xa876('0x35')]=_0x10de97[_0xa876('0x34')];if(_0x10de97[_0xa876('0x36')]==_0xa876('0x37')){_0x10de97[_0xa876('0x1d')]='';_0x10de97['destination']=extractCalleridNumber(_0x10de97[_0xa876('0x38')]);}else if(_0x10de97['context']==_0xa876('0x39')){if(_0x10de97[_0xa876('0x30')]==_0xa876('0x3a')){_0x10de97[_0xa876('0x30')]=extractCalleridNumber(_0x10de97[_0xa876('0x3b')]);_0x10de97[_0xa876('0x3c')]=_0x10de97[_0xa876('0x3d')];_0x10de97[_0xa876('0x3e')]=[_0x10de97['channel'],_0x10de97[_0xa876('0x3f')]=_0x10de97['destinationchannel']][0x0];_0x10de97['callerid']=_0x10de97[_0xa876('0x3b')];}else{_0x10de97[_0xa876('0x30')]=_0x10de97[_0xa876('0x3c')];_0x10de97[_0xa876('0x3c')]=_0x10de97[_0xa876('0x3d')];if(_0x10de97[_0xa876('0x40')]==_0xa876('0x41')){_0x10de97[_0xa876('0x1d')]=_0x10de97[_0xa876('0x23')];}else{_0x10de97[_0xa876('0x1d')]='';}}}}else{_0x10de97['callerid']=util['format'](_0xa876('0x42'),_0x10de97[_0xa876('0x43')],_0x10de97[_0xa876('0x3c')]);}if(RpcVoiceTransferReport[_0xa876('0x44')][_0x10de97['linkedid']]){var _0x4b4e88=RpcVoiceTransferReport[_0xa876('0x44')][_0x10de97[_0xa876('0x45')]];_0x4b4e88['transfereelinkedid']=_0x10de97[_0xa876('0x46')];RpcVoiceTransferReport[_0xa876('0x47')](_0x4b4e88);delete RpcVoiceTransferReport[_0xa876('0x44')][_0x10de97[_0xa876('0x45')]];}if(_[_0xa876('0x1f')](_0x10de97[_0xa876('0x32')])){_0x10de97[_0xa876('0x32')]=this[_0xa876('0x48')](_0x10de97);}if(_['isNil'](_0x10de97['UserId'])){var _0x44c7ad=_0x10de97[_0xa876('0x3f')][_0xa876('0x2d')]('-')[0x0];var _0x4f596b=this['agents'][_0x44c7ad];if(!_0x4f596b)_0x4f596b=this[_0xa876('0x2a')](_0x10de97[_0xa876('0x1d')]);if(_0x4f596b){_0x10de97[_0xa876('0x49')]=_0x4f596b['id'];_0x10de97['membername']=_0x4f596b[_0xa876('0x1e')];}}RpcVoiceCallReport[_0xa876('0x28')](_0x10de97);if(_0x10de97[_0xa876('0x4a')]){for(var _0x2bdc68=0x0;_0x2bdc68<_0x10de97[_0xa876('0x4b')]['length'];_0x2bdc68+=0x1){_0x10de97[_0xa876('0x4c')]=_0x10de97[_0xa876('0x4b')][_0x2bdc68][_0xa876('0x4d')];_0x10de97[_0xa876('0x4e')]=_0x10de97['monitors'][_0x2bdc68][_0xa876('0x4e')];if(_0x10de97[_0xa876('0x31')]==_0xa876('0x3a')){_0x10de97[_0xa876('0x3c')]=_0x10de97['connectedlinenum'];_0x10de97[_0xa876('0x43')]=_0x10de97['connectedlinename'];_0x10de97['connectedlinenum']=_0x10de97['accountcode'];_0x10de97['connectedlinename']=_0x10de97[_0xa876('0x4f')];_0x10de97[_0xa876('0x31')]=_0x10de97[_0xa876('0x3d')];}else if(_0x10de97['exten']=='xcally-motion-dialer'){_0x10de97[_0xa876('0x3c')]=_0x10de97[_0xa876('0x30')];_0x10de97[_0xa876('0x31')]=_0x10de97[_0xa876('0x3d')];}RpcVoiceRecording['create'](_0x10de97);}}};Report[_0xa876('0x10')][_0xa876('0x17')]=function(_0x4805d1){if(_['isArray'](_0x4805d1)){_0x4805d1[_0xa876('0x50')](function(_0x500864){RpcVoiceAgentReport['create'](_0x500864);});}else{RpcVoiceAgentReport[_0xa876('0x28')](_0x4805d1);}};Report[_0xa876('0x10')][_0xa876('0x51')]=function(_0x508e74){RpcVoiceDialReport[_0xa876('0x28')](_0x508e74);var _0x1daf68;var _0x5a0a4f;var _0x4b5f01=_0x508e74[_0xa876('0x3f')];if(_[_0xa876('0x52')](_0x4b5f01,_0xa876('0x53'))){_0x5a0a4f=_0x4b5f01[_0xa876('0x54')](_0x4b5f01['indexOf']('/')+0x1,_0x4b5f01['indexOf']('@'));_0x1daf68=_[_0xa876('0x1c')](this['agents'],function(_0x2854df){return _0x2854df['mobile']==_0x5a0a4f||_0x2854df[_0xa876('0x55')]==_0x5a0a4f||_0x2854df['accountcode']==_0x5a0a4f;});}else{_0x5a0a4f=_0x4b5f01['substring'](_0x4b5f01[_0xa876('0x56')]('/')+0x1,_0x4b5f01[_0xa876('0x57')]('-'));_0x1daf68=this['findAgent'](_0x5a0a4f);}if(_0x1daf68){_0x508e74[_0xa876('0x20')]=_['isNil'](_0x1daf68['interface'])?util['format'](_0xa876('0x22'),_0x1daf68[_0xa876('0x1e')]):_0x1daf68[_0xa876('0x20')];_0x508e74[_0xa876('0x4f')]=_0x1daf68[_0xa876('0x1e')];_0x508e74['accountcode']=_0x1daf68[_0xa876('0x1d')];RpcMemberReport['voiceDialReport'](_0x508e74);}};Report[_0xa876('0x10')][_0xa876('0x47')]=function(_0x326e42){RpcVoiceTransferReport['transfers'][_0x326e42[_0xa876('0x58')]]=_0x326e42;};Report['prototype'][_0xa876('0x1a')]=function(_0x3225bc){RpcVoiceTransferReport[_0xa876('0x1a')](_0x3225bc);};module['exports']=Report;