server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x025d=['blindtransfer','blindTransfer','attendedtransfer','attendedTransfer','find','accountcode','name','isNil','format','length','findAgent','connectedlinenum','lastAssignedTo','interface','queuecallercomplete','YYYY-MM-DD\x20HH:mm:ss','queuecallerexit','queuecallerexitAt','create','getAgentByInternal','keys','channel','split','outbound','internal','voiceCallReport','destination','exten','type','dialer','lastapplication','queue','lastdata','context','from-voip-provider','from-sip','xcally-motion-preview','calleridpreview','originatecalleridnum','destinationchannel','callerid','calleridnum','disposition','ANSWERED','transfers','linkedid','getCallType','UserId','membername','monitor','monitors','monitorFilename','calleridname','connectedlinename','voiceAgentReport','forEach','substring','indexOf','mobile','phone','lastIndexOf','SIP/%s','exports','lodash','util','../../../config/environment','../rpc/voiceAgentReport','../rpc/voiceCallReport','../rpc/voiceDialReport','../rpc/memberReport','../rpc/voiceQueueReport','../rpc/voiceRecording','./voiceCallReport','./voiceAgentReport','./voiceDialReport','./userReport','realtime','agents','telephones','prototype','sync','disabled','voiceQueueReport','custom:voiceAgentReport','bind','custom:voiceDialReport'];(function(_0x1c04e8,_0x5deb6c){var _0x55e516=function(_0x1d163a){while(--_0x1d163a){_0x1c04e8['push'](_0x1c04e8['shift']());}};_0x55e516(++_0x5deb6c);}(_0x025d,0x141));var _0xd025=function(_0x502c7d,_0x2f1285){_0x502c7d=_0x502c7d-0x0;var _0x30b7ed=_0x025d[_0x502c7d];return _0x30b7ed;};'use strict';var _=require(_0xd025('0x0'));var moment=require('moment');var util=require(_0xd025('0x1'));var config=require(_0xd025('0x2'));var ami=require('../ami');var RpcVoiceAgentReport=require(_0xd025('0x3'));var RpcVoiceCallReport=require(_0xd025('0x4'));var RpcVoiceDialReport=require(_0xd025('0x5'));var RpcMemberReport=require(_0xd025('0x6'));var RpcVoiceQueueReport=require(_0xd025('0x7'));var RpcVoiceRecording=require(_0xd025('0x8'));var RpcVoiceTransferReport=require('../rpc/voiceTransferReport');var VoiceQueueReport=require('./voiceQueueReport');var VoiceCallReport=require(_0xd025('0x9'));var VoiceAgentReport=require(_0xd025('0xa'));var VoiceDialReport=require(_0xd025('0xb'));var UserReport=require(_0xd025('0xc'));function Report(_0x4e44fc){this[_0xd025('0xd')]=_0x4e44fc;this[_0xd025('0xe')]=_0x4e44fc[_0xd025('0xe')];this[_0xd025('0xf')]=_0x4e44fc[_0xd025('0xf')];}Report[_0xd025('0x10')][_0xd025('0x11')]=function(_0x191730){var _0x324375=new VoiceQueueReport(this['realtime']);var _0x4bffb1=new VoiceAgentReport(this[_0xd025('0xd')]);var _0x5044cd=new VoiceDialReport(this['realtime']);var _0xf15ac1=new VoiceCallReport(this[_0xd025('0xd')]);var _0x44ff6c=new UserReport(this[_0xd025('0xd')]);if(config['xdr']&&config['xdr'][_0xd025('0x12')]){ami['on']('custom:voiceQueueReport',this[_0xd025('0x13')]['bind'](this));ami['on']('custom:voiceCallReport',this['voiceCallReport']['bind'](this));ami['on'](_0xd025('0x14'),this['voiceAgentReport'][_0xd025('0x15')](this));ami['on'](_0xd025('0x16'),this['voiceDialReport'][_0xd025('0x15')](this));ami['on'](_0xd025('0x17'),this[_0xd025('0x18')][_0xd025('0x15')](this));ami['on'](_0xd025('0x19'),this[_0xd025('0x1a')]['bind'](this));}};Report[_0xd025('0x10')]['findAgent']=function(_0x41f5a1){var _0x589efa;_0x589efa=_[_0xd025('0x1b')](this[_0xd025('0xe')],function(_0x1fa489){return _0x1fa489[_0xd025('0x1c')]==_0x41f5a1||_0x1fa489[_0xd025('0x1d')]==_0x41f5a1;});if(_[_0xd025('0x1e')](_0x589efa)){var _0x121f14=_[_0xd025('0x1b')](this[_0xd025('0xf')],function(_0x15bec0){return _0x15bec0['accountcode']==_0x41f5a1||_0x15bec0[_0xd025('0x1d')]==_0x41f5a1;});if(_0x121f14){_0x589efa=_[_0xd025('0x1b')](this[_0xd025('0xe')],function(_0x200f85){return _0x200f85['interface']==util[_0xd025('0x1f')]('SIP/%s',_0x121f14[_0xd025('0x1d')]);});}}return _0x589efa;};Report[_0xd025('0x10')][_0xd025('0x13')]=function(_0x54083c){for(var _0x11e4e1=0x0;_0x11e4e1<_0x54083c[_0xd025('0x20')];_0x11e4e1+=0x1){var _0x14121f=this[_0xd025('0x21')](_0x54083c[_0x11e4e1][_0xd025('0x22')]);if(_0x14121f){_0x54083c[_0x11e4e1][_0xd025('0x1c')]=_0x14121f['accountcode'];_0x54083c[_0x11e4e1]['assigned']=!![];_0x54083c[_0x11e4e1][_0xd025('0x23')]=_0x14121f['name'];_0x54083c[_0x11e4e1][_0xd025('0x24')]=_[_0xd025('0x1e')](_0x14121f['interface'])?util[_0xd025('0x1f')]('SIP/%s',_0x14121f[_0xd025('0x1d')]):_0x14121f[_0xd025('0x24')];if(_0x54083c[_0x11e4e1][_0xd025('0x25')]){_0x54083c[_0x11e4e1]['queuecallercompleteAt']=moment()[_0xd025('0x1f')](_0xd025('0x26'));}if(_0x54083c[_0x11e4e1][_0xd025('0x27')]){_0x54083c[_0x11e4e1][_0xd025('0x28')]=moment()['format'](_0xd025('0x26'));}RpcMemberReport[_0xd025('0x13')](_0x54083c[_0x11e4e1]);}RpcVoiceQueueReport[_0xd025('0x29')](_0x54083c[_0x11e4e1]);}};function extractCalleridNumber(_0x4dffa9){var _0x41580e=_0x4dffa9['match'](/<(.*?)>/);return _0x41580e?_0x41580e[0x1]:_0x4dffa9;}Report[_0xd025('0x10')][_0xd025('0x2a')]=function(_0x3f24c6){for(var _0x5a5588=0x0;_0x5a5588<Object[_0xd025('0x2b')](this[_0xd025('0xe')])[_0xd025('0x20')];_0x5a5588++){var _0xec81d2=Object[_0xd025('0x2b')](this[_0xd025('0xe')])[_0x5a5588];var _0x1e4c25=this[_0xd025('0xe')][_0xec81d2];if(_0x1e4c25[_0xd025('0x1c')]===Number(_0x3f24c6))return _0x1e4c25;}return null;};Report['prototype']['getCallType']=function(_0x265a19){var _0x5ca177=_0x265a19[_0xd025('0x2c')][_0xd025('0x2d')]('-')[0x0];var _0x45e8a8=this['agents'][_0x5ca177];if(!_0x45e8a8)_0x45e8a8=this[_0xd025('0x2a')](_0x265a19['calleridnum']);return!_0x45e8a8?_0xd025('0x2e'):_0xd025('0x2f');};Report[_0xd025('0x10')][_0xd025('0x30')]=function(_0x1d0206){_0x1d0206['destination']=_0x1d0206[_0xd025('0x31')]||_0x1d0206[_0xd025('0x32')];if(_0x1d0206[_0xd025('0x33')]==_0xd025('0x34')){_0x1d0206[_0xd025('0x35')]=_0xd025('0x36');_0x1d0206[_0xd025('0x37')]=_0x1d0206['queue'];if(_0x1d0206[_0xd025('0x38')]==_0xd025('0x39')){_0x1d0206['accountcode']='';_0x1d0206[_0xd025('0x31')]=extractCalleridNumber(_0x1d0206['callerid']);}else if(_0x1d0206[_0xd025('0x38')]==_0xd025('0x3a')){if(_0x1d0206[_0xd025('0x31')]==_0xd025('0x3b')){_0x1d0206['destination']=extractCalleridNumber(_0x1d0206[_0xd025('0x3c')]);_0x1d0206['calleridnum']=_0x1d0206[_0xd025('0x3d')];_0x1d0206[_0xd025('0x3e')]=[_0x1d0206[_0xd025('0x2c')],_0x1d0206['channel']=_0x1d0206['destinationchannel']][0x0];_0x1d0206[_0xd025('0x3f')]=_0x1d0206[_0xd025('0x3c')];}else{_0x1d0206['destination']=_0x1d0206[_0xd025('0x40')];_0x1d0206['calleridnum']=_0x1d0206['originatecalleridnum'];if(_0x1d0206[_0xd025('0x41')]==_0xd025('0x42')){_0x1d0206[_0xd025('0x1c')]=_0x1d0206[_0xd025('0x22')];}else{_0x1d0206[_0xd025('0x1c')]='';}}}}else{_0x1d0206[_0xd025('0x3f')]=util['format']('\x22%s\x22\x20<%s>',_0x1d0206['calleridname'],_0x1d0206[_0xd025('0x40')]);}if(RpcVoiceTransferReport[_0xd025('0x43')][_0x1d0206[_0xd025('0x44')]]){var _0x2ee63b=RpcVoiceTransferReport['transfers'][_0x1d0206[_0xd025('0x44')]];_0x2ee63b['transfereelinkedid']=_0x1d0206['uniqueid'];RpcVoiceTransferReport[_0xd025('0x18')](_0x2ee63b);delete RpcVoiceTransferReport[_0xd025('0x43')][_0x1d0206[_0xd025('0x44')]];}if(_[_0xd025('0x1e')](_0x1d0206['type'])){_0x1d0206['type']=this[_0xd025('0x45')](_0x1d0206);}if(_[_0xd025('0x1e')](_0x1d0206[_0xd025('0x46')])){var _0x2388de=_0x1d0206[_0xd025('0x2c')][_0xd025('0x2d')]('-')[0x0];var _0x22b748=this[_0xd025('0xe')][_0x2388de];if(!_0x22b748)_0x22b748=this[_0xd025('0x2a')](_0x1d0206[_0xd025('0x1c')]);if(_0x22b748){_0x1d0206[_0xd025('0x46')]=_0x22b748['id'];_0x1d0206[_0xd025('0x47')]=_0x22b748[_0xd025('0x1d')];}}RpcVoiceCallReport[_0xd025('0x29')](_0x1d0206);if(_0x1d0206[_0xd025('0x48')]){for(var _0xb4d678=0x0;_0xb4d678<_0x1d0206[_0xd025('0x49')]['length'];_0xb4d678+=0x1){_0x1d0206[_0xd025('0x4a')]=_0x1d0206['monitors'][_0xb4d678]['filename'];_0x1d0206['createdAt']=_0x1d0206[_0xd025('0x49')][_0xb4d678]['createdAt'];if(_0x1d0206[_0xd025('0x32')]=='xcally-motion-preview'){_0x1d0206[_0xd025('0x40')]=_0x1d0206[_0xd025('0x22')];_0x1d0206[_0xd025('0x4b')]=_0x1d0206[_0xd025('0x4c')];_0x1d0206[_0xd025('0x22')]=_0x1d0206[_0xd025('0x1c')];_0x1d0206['connectedlinename']=_0x1d0206[_0xd025('0x47')];_0x1d0206[_0xd025('0x32')]=_0x1d0206[_0xd025('0x3d')];}else if(_0x1d0206[_0xd025('0x32')]=='xcally-motion-dialer'){_0x1d0206[_0xd025('0x40')]=_0x1d0206[_0xd025('0x31')];_0x1d0206[_0xd025('0x32')]=_0x1d0206[_0xd025('0x3d')];}RpcVoiceRecording[_0xd025('0x29')](_0x1d0206);}}};Report[_0xd025('0x10')][_0xd025('0x4d')]=function(_0x58c52d){if(_['isArray'](_0x58c52d)){_0x58c52d[_0xd025('0x4e')](function(_0x381743){RpcVoiceAgentReport[_0xd025('0x29')](_0x381743);});}else{RpcVoiceAgentReport[_0xd025('0x29')](_0x58c52d);}};Report[_0xd025('0x10')]['voiceDialReport']=function(_0x264ba6){RpcVoiceDialReport[_0xd025('0x29')](_0x264ba6);var _0xa6140c;var _0x2b80f7;var _0x6806ce=_0x264ba6['channel'];if(_['startsWith'](_0x6806ce,'Local')){_0x2b80f7=_0x6806ce[_0xd025('0x4f')](_0x6806ce['indexOf']('/')+0x1,_0x6806ce[_0xd025('0x50')]('@'));_0xa6140c=_['find'](this['agents'],function(_0x1ffbd8){return _0x1ffbd8[_0xd025('0x51')]==_0x2b80f7||_0x1ffbd8[_0xd025('0x52')]==_0x2b80f7||_0x1ffbd8[_0xd025('0x1c')]==_0x2b80f7;});}else{_0x2b80f7=_0x6806ce['substring'](_0x6806ce[_0xd025('0x50')]('/')+0x1,_0x6806ce[_0xd025('0x53')]('-'));_0xa6140c=this[_0xd025('0x21')](_0x2b80f7);}if(_0xa6140c){_0x264ba6[_0xd025('0x24')]=_[_0xd025('0x1e')](_0xa6140c[_0xd025('0x24')])?util['format'](_0xd025('0x54'),_0xa6140c[_0xd025('0x1d')]):_0xa6140c['interface'];_0x264ba6[_0xd025('0x47')]=_0xa6140c['name'];_0x264ba6[_0xd025('0x1c')]=_0xa6140c[_0xd025('0x1c')];RpcMemberReport['voiceDialReport'](_0x264ba6);}};Report[_0xd025('0x10')][_0xd025('0x18')]=function(_0x4498c2){RpcVoiceTransferReport['transfers'][_0x4498c2['transfererlinkedid']]=_0x4498c2;};Report[_0xd025('0x10')][_0xd025('0x1a')]=function(_0x47ef0b){RpcVoiceTransferReport[_0xd025('0x1a')](_0x47ef0b);};module[_0xd025('0x55')]=Report;