server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x4734=['voiceCallReport','voiceAgentReport','voiceDialReport','blindTransfer','attendedtransfer','findAgent','find','accountcode','name','isNil','interface','length','connectedlinenum','assigned','lastAssignedTo','format','SIP/%s','queuecallercompleteAt','YYYY-MM-DD\x20HH:mm:ss','queuecallerexit','queuecallerexitAt','match','getAgentByInternal','keys','getCallType','channel','split','calleridnum','outbound','internal','destination','exten','type','dialer','lastapplication','queue','lastdata','from-voip-provider','callerid','context','from-sip','xcally-motion-preview','calleridpreview','originatecalleridnum','destinationchannel','disposition','calleridname','linkedid','transfers','transfereelinkedid','uniqueid','UserId','membername','create','monitor','monitorFilename','monitors','filename','createdAt','connectedlinename','xcally-motion-dialer','isArray','forEach','Local','substring','indexOf','mobile','phone','transfererlinkedid','attendedTransfer','exports','lodash','moment','util','../../../config/environment','../ami','../rpc/voiceCallReport','../rpc/voiceDialReport','../rpc/memberReport','../rpc/voiceQueueReport','../rpc/voiceRecording','../rpc/voiceTransferReport','./voiceQueueReport','./voiceAgentReport','./voiceDialReport','./userReport','realtime','agents','telephones','prototype','xdr','disabled','custom:voiceQueueReport','voiceQueueReport','bind'];(function(_0x56fe68,_0x40fdef){var _0x1eeb3b=function(_0x5a61a9){while(--_0x5a61a9){_0x56fe68['push'](_0x56fe68['shift']());}};_0x1eeb3b(++_0x40fdef);}(_0x4734,0xa6));var _0x4473=function(_0x5f542c,_0x36e605){_0x5f542c=_0x5f542c-0x0;var _0x54a457=_0x4734[_0x5f542c];return _0x54a457;};'use strict';var _=require(_0x4473('0x0'));var moment=require(_0x4473('0x1'));var util=require(_0x4473('0x2'));var config=require(_0x4473('0x3'));var ami=require(_0x4473('0x4'));var RpcVoiceAgentReport=require('../rpc/voiceAgentReport');var RpcVoiceCallReport=require(_0x4473('0x5'));var RpcVoiceDialReport=require(_0x4473('0x6'));var RpcMemberReport=require(_0x4473('0x7'));var RpcVoiceQueueReport=require(_0x4473('0x8'));var RpcVoiceRecording=require(_0x4473('0x9'));var RpcVoiceTransferReport=require(_0x4473('0xa'));var VoiceQueueReport=require(_0x4473('0xb'));var VoiceCallReport=require('./voiceCallReport');var VoiceAgentReport=require(_0x4473('0xc'));var VoiceDialReport=require(_0x4473('0xd'));var UserReport=require(_0x4473('0xe'));function Report(_0x29ead8){this[_0x4473('0xf')]=_0x29ead8;this[_0x4473('0x10')]=_0x29ead8[_0x4473('0x10')];this[_0x4473('0x11')]=_0x29ead8[_0x4473('0x11')];}Report[_0x4473('0x12')]['sync']=function(_0x3151b3){var _0x393005=new VoiceQueueReport(this['realtime']);var _0x49f4c3=new VoiceAgentReport(this['realtime']);var _0x527ecf=new VoiceDialReport(this['realtime']);var _0x5bd579=new VoiceCallReport(this['realtime']);var _0x1e77c=new UserReport(this[_0x4473('0xf')]);if(config[_0x4473('0x13')]&&config['xdr'][_0x4473('0x14')]){ami['on'](_0x4473('0x15'),this[_0x4473('0x16')][_0x4473('0x17')](this));ami['on']('custom:voiceCallReport',this[_0x4473('0x18')]['bind'](this));ami['on']('custom:voiceAgentReport',this[_0x4473('0x19')][_0x4473('0x17')](this));ami['on']('custom:voiceDialReport',this[_0x4473('0x1a')][_0x4473('0x17')](this));ami['on']('blindtransfer',this[_0x4473('0x1b')][_0x4473('0x17')](this));ami['on'](_0x4473('0x1c'),this['attendedTransfer'][_0x4473('0x17')](this));}};Report[_0x4473('0x12')][_0x4473('0x1d')]=function(_0x14e1d0){var _0x1cebe0;_0x1cebe0=_[_0x4473('0x1e')](this[_0x4473('0x10')],function(_0x2f86c1){return _0x2f86c1[_0x4473('0x1f')]==_0x14e1d0||_0x2f86c1[_0x4473('0x20')]==_0x14e1d0;});if(_[_0x4473('0x21')](_0x1cebe0)){var _0x5b3d16=_[_0x4473('0x1e')](this[_0x4473('0x11')],function(_0x54363f){return _0x54363f[_0x4473('0x1f')]==_0x14e1d0||_0x54363f['name']==_0x14e1d0;});if(_0x5b3d16){_0x1cebe0=_[_0x4473('0x1e')](this['agents'],function(_0x498c37){return _0x498c37[_0x4473('0x22')]==util['format']('SIP/%s',_0x5b3d16[_0x4473('0x20')]);});}}return _0x1cebe0;};Report[_0x4473('0x12')][_0x4473('0x16')]=function(_0x4e7d5c){for(var _0x59a1e2=0x0;_0x59a1e2<_0x4e7d5c[_0x4473('0x23')];_0x59a1e2+=0x1){var _0x334364=this[_0x4473('0x1d')](_0x4e7d5c[_0x59a1e2][_0x4473('0x24')]);if(_0x334364){_0x4e7d5c[_0x59a1e2][_0x4473('0x1f')]=_0x334364[_0x4473('0x1f')];_0x4e7d5c[_0x59a1e2][_0x4473('0x25')]=!![];_0x4e7d5c[_0x59a1e2][_0x4473('0x26')]=_0x334364['name'];_0x4e7d5c[_0x59a1e2][_0x4473('0x22')]=_['isNil'](_0x334364[_0x4473('0x22')])?util[_0x4473('0x27')](_0x4473('0x28'),_0x334364[_0x4473('0x20')]):_0x334364['interface'];if(_0x4e7d5c[_0x59a1e2]['queuecallercomplete']){_0x4e7d5c[_0x59a1e2][_0x4473('0x29')]=moment()[_0x4473('0x27')](_0x4473('0x2a'));}if(_0x4e7d5c[_0x59a1e2][_0x4473('0x2b')]){_0x4e7d5c[_0x59a1e2][_0x4473('0x2c')]=moment()[_0x4473('0x27')]('YYYY-MM-DD\x20HH:mm:ss');}RpcMemberReport[_0x4473('0x16')](_0x4e7d5c[_0x59a1e2]);}RpcVoiceQueueReport['create'](_0x4e7d5c[_0x59a1e2]);}};function extractCalleridNumber(_0x5ee12b){var _0x461237=_0x5ee12b[_0x4473('0x2d')](/<(.*?)>/);return _0x461237?_0x461237[0x1]:_0x5ee12b;}Report[_0x4473('0x12')][_0x4473('0x2e')]=function(_0xe70192){for(var _0x5f311e=0x0;_0x5f311e<Object[_0x4473('0x2f')](this[_0x4473('0x10')])[_0x4473('0x23')];_0x5f311e++){var _0x949c52=Object[_0x4473('0x2f')](this[_0x4473('0x10')])[_0x5f311e];var _0x522068=this[_0x4473('0x10')][_0x949c52];if(_0x522068[_0x4473('0x1f')]===Number(_0xe70192))return _0x522068;}return null;};Report['prototype'][_0x4473('0x30')]=function(_0x498fbf){var _0xa1ecd8=_0x498fbf[_0x4473('0x31')][_0x4473('0x32')]('-')[0x0];var _0x1a7ee6=this[_0x4473('0x10')][_0xa1ecd8];if(!_0x1a7ee6)_0x1a7ee6=this[_0x4473('0x2e')](_0x498fbf[_0x4473('0x33')]);return!_0x1a7ee6?_0x4473('0x34'):_0x4473('0x35');};Report['prototype'][_0x4473('0x18')]=function(_0x345b02){_0x345b02[_0x4473('0x36')]=_0x345b02[_0x4473('0x36')]||_0x345b02[_0x4473('0x37')];if(_0x345b02[_0x4473('0x38')]==_0x4473('0x39')){_0x345b02[_0x4473('0x3a')]=_0x4473('0x3b');_0x345b02[_0x4473('0x3c')]=_0x345b02['queue'];if(_0x345b02['context']==_0x4473('0x3d')){_0x345b02[_0x4473('0x1f')]='';_0x345b02[_0x4473('0x36')]=extractCalleridNumber(_0x345b02[_0x4473('0x3e')]);}else if(_0x345b02[_0x4473('0x3f')]==_0x4473('0x40')){if(_0x345b02[_0x4473('0x36')]==_0x4473('0x41')){_0x345b02['destination']=extractCalleridNumber(_0x345b02[_0x4473('0x42')]);_0x345b02[_0x4473('0x33')]=_0x345b02[_0x4473('0x43')];_0x345b02[_0x4473('0x44')]=[_0x345b02['channel'],_0x345b02[_0x4473('0x31')]=_0x345b02[_0x4473('0x44')]][0x0];_0x345b02[_0x4473('0x3e')]=_0x345b02[_0x4473('0x42')];}else{_0x345b02['destination']=_0x345b02[_0x4473('0x33')];_0x345b02[_0x4473('0x33')]=_0x345b02[_0x4473('0x43')];if(_0x345b02[_0x4473('0x45')]=='ANSWERED'){_0x345b02[_0x4473('0x1f')]=_0x345b02['connectedlinenum'];}else{_0x345b02['accountcode']='';}}}}else{_0x345b02[_0x4473('0x3e')]=util[_0x4473('0x27')]('\x22%s\x22\x20<%s>',_0x345b02[_0x4473('0x46')],_0x345b02[_0x4473('0x33')]);}if(RpcVoiceTransferReport['transfers'][_0x345b02[_0x4473('0x47')]]){var _0x2161ff=RpcVoiceTransferReport[_0x4473('0x48')][_0x345b02['linkedid']];_0x2161ff[_0x4473('0x49')]=_0x345b02[_0x4473('0x4a')];RpcVoiceTransferReport['blindTransfer'](_0x2161ff);delete RpcVoiceTransferReport['transfers'][_0x345b02[_0x4473('0x47')]];}if(_[_0x4473('0x21')](_0x345b02[_0x4473('0x38')])){_0x345b02[_0x4473('0x38')]=this[_0x4473('0x30')](_0x345b02);}if(_[_0x4473('0x21')](_0x345b02[_0x4473('0x4b')])){var _0x1d01c4=_0x345b02['channel'][_0x4473('0x32')]('-')[0x0];var _0x54218c=this[_0x4473('0x10')][_0x1d01c4];if(!_0x54218c)_0x54218c=this[_0x4473('0x2e')](_0x345b02[_0x4473('0x1f')]);if(_0x54218c){_0x345b02[_0x4473('0x4b')]=_0x54218c['id'];_0x345b02[_0x4473('0x4c')]=_0x54218c['name'];}}RpcVoiceCallReport[_0x4473('0x4d')](_0x345b02);if(_0x345b02[_0x4473('0x4e')]){for(var _0x4df89f=0x0;_0x4df89f<_0x345b02['monitors']['length'];_0x4df89f+=0x1){_0x345b02[_0x4473('0x4f')]=_0x345b02[_0x4473('0x50')][_0x4df89f][_0x4473('0x51')];_0x345b02[_0x4473('0x52')]=_0x345b02[_0x4473('0x50')][_0x4df89f]['createdAt'];if(_0x345b02[_0x4473('0x37')]==_0x4473('0x41')){_0x345b02[_0x4473('0x33')]=_0x345b02['connectedlinenum'];_0x345b02[_0x4473('0x46')]=_0x345b02[_0x4473('0x53')];_0x345b02[_0x4473('0x24')]=_0x345b02[_0x4473('0x1f')];_0x345b02[_0x4473('0x53')]=_0x345b02['membername'];_0x345b02['exten']=_0x345b02['originatecalleridnum'];}else if(_0x345b02[_0x4473('0x37')]==_0x4473('0x54')){_0x345b02[_0x4473('0x33')]=_0x345b02['destination'];_0x345b02[_0x4473('0x37')]=_0x345b02[_0x4473('0x43')];}RpcVoiceRecording['create'](_0x345b02);}}};Report['prototype'][_0x4473('0x19')]=function(_0x5138ff){if(_[_0x4473('0x55')](_0x5138ff)){_0x5138ff[_0x4473('0x56')](function(_0x25b269){RpcVoiceAgentReport[_0x4473('0x4d')](_0x25b269);});}else{RpcVoiceAgentReport[_0x4473('0x4d')](_0x5138ff);}};Report[_0x4473('0x12')]['voiceDialReport']=function(_0x14bc27){RpcVoiceDialReport[_0x4473('0x4d')](_0x14bc27);var _0x443368;var _0x1e2e4d;var _0x22de97=_0x14bc27['channel'];if(_['startsWith'](_0x22de97,_0x4473('0x57'))){_0x1e2e4d=_0x22de97[_0x4473('0x58')](_0x22de97[_0x4473('0x59')]('/')+0x1,_0x22de97[_0x4473('0x59')]('@'));_0x443368=_[_0x4473('0x1e')](this[_0x4473('0x10')],function(_0x1a64b7){return _0x1a64b7[_0x4473('0x5a')]==_0x1e2e4d||_0x1a64b7[_0x4473('0x5b')]==_0x1e2e4d||_0x1a64b7[_0x4473('0x1f')]==_0x1e2e4d;});}else{_0x1e2e4d=_0x22de97[_0x4473('0x58')](_0x22de97['indexOf']('/')+0x1,_0x22de97['lastIndexOf']('-'));_0x443368=this[_0x4473('0x1d')](_0x1e2e4d);}if(_0x443368){_0x14bc27['interface']=_[_0x4473('0x21')](_0x443368['interface'])?util[_0x4473('0x27')](_0x4473('0x28'),_0x443368[_0x4473('0x20')]):_0x443368[_0x4473('0x22')];_0x14bc27[_0x4473('0x4c')]=_0x443368['name'];_0x14bc27[_0x4473('0x1f')]=_0x443368[_0x4473('0x1f')];RpcMemberReport[_0x4473('0x1a')](_0x14bc27);}};Report[_0x4473('0x12')][_0x4473('0x1b')]=function(_0xdda3df){RpcVoiceTransferReport[_0x4473('0x48')][_0xdda3df[_0x4473('0x5c')]]=_0xdda3df;};Report['prototype']['attendedTransfer']=function(_0x3101ae){RpcVoiceTransferReport[_0x4473('0x5d')](_0x3101ae);};module[_0x4473('0x5e')]=Report;