server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xf09c=['outbound','internal','voiceCallReport','destination','type','dialer','queue','callerid','context','from-sip','xcally-motion-preview','originatecalleridnum','destinationchannel','calleridpreview','disposition','\x22%s\x22\x20<%s>','transfers','linkedid','uniqueid','blindTransfer','UserId','membername','create','monitor','monitorFilename','monitors','createdAt','exten','calleridname','connectedlinename','xcally-motion-dialer','voiceAgentReport','isArray','startsWith','Local','substring','indexOf','exports','moment','../../../config/environment','../ami','../rpc/voiceAgentReport','../rpc/voiceCallReport','../rpc/memberReport','../rpc/voiceRecording','./voiceQueueReport','./voiceAgentReport','./voiceDialReport','./userReport','agents','telephones','prototype','sync','realtime','xdr','disabled','custom:voiceQueueReport','bind','custom:voiceCallReport','custom:voiceAgentReport','custom:voiceDialReport','voiceDialReport','blindtransfer','attendedtransfer','attendedTransfer','findAgent','accountcode','name','isNil','find','interface','format','SIP/%s','voiceQueueReport','length','connectedlinenum','assigned','queuecallercomplete','queuecallercompleteAt','YYYY-MM-DD\x20HH:mm:ss','queuecallerexit','queuecallerexitAt','match','getAgentByInternal','keys','getCallType','channel','split','calleridnum'];(function(_0x122ef9,_0x451d2a){var _0x42fba0=function(_0x17c9d3){while(--_0x17c9d3){_0x122ef9['push'](_0x122ef9['shift']());}};_0x42fba0(++_0x451d2a);}(_0xf09c,0xd8));var _0xcf09=function(_0x17454f,_0x2648ba){_0x17454f=_0x17454f-0x0;var _0x4952ee=_0xf09c[_0x17454f];return _0x4952ee;};'use strict';var _=require('lodash');var moment=require(_0xcf09('0x0'));var util=require('util');var config=require(_0xcf09('0x1'));var ami=require(_0xcf09('0x2'));var RpcVoiceAgentReport=require(_0xcf09('0x3'));var RpcVoiceCallReport=require(_0xcf09('0x4'));var RpcVoiceDialReport=require('../rpc/voiceDialReport');var RpcMemberReport=require(_0xcf09('0x5'));var RpcVoiceQueueReport=require('../rpc/voiceQueueReport');var RpcVoiceRecording=require(_0xcf09('0x6'));var RpcVoiceTransferReport=require('../rpc/voiceTransferReport');var VoiceQueueReport=require(_0xcf09('0x7'));var VoiceCallReport=require('./voiceCallReport');var VoiceAgentReport=require(_0xcf09('0x8'));var VoiceDialReport=require(_0xcf09('0x9'));var UserReport=require(_0xcf09('0xa'));function Report(_0x5ebdea){this['realtime']=_0x5ebdea;this[_0xcf09('0xb')]=_0x5ebdea['agents'];this['telephones']=_0x5ebdea[_0xcf09('0xc')];}Report[_0xcf09('0xd')][_0xcf09('0xe')]=function(_0x580d37){var _0x35ce15=new VoiceQueueReport(this['realtime']);var _0x258cd9=new VoiceAgentReport(this[_0xcf09('0xf')]);var _0x303a34=new VoiceDialReport(this[_0xcf09('0xf')]);var _0xb28fa8=new VoiceCallReport(this[_0xcf09('0xf')]);var _0x5a32a2=new UserReport(this[_0xcf09('0xf')]);if(config[_0xcf09('0x10')]&&config[_0xcf09('0x10')][_0xcf09('0x11')]){ami['on'](_0xcf09('0x12'),this['voiceQueueReport'][_0xcf09('0x13')](this));ami['on'](_0xcf09('0x14'),this['voiceCallReport']['bind'](this));ami['on'](_0xcf09('0x15'),this['voiceAgentReport'][_0xcf09('0x13')](this));ami['on'](_0xcf09('0x16'),this[_0xcf09('0x17')]['bind'](this));ami['on'](_0xcf09('0x18'),this['blindTransfer']['bind'](this));ami['on'](_0xcf09('0x19'),this[_0xcf09('0x1a')][_0xcf09('0x13')](this));}};Report[_0xcf09('0xd')][_0xcf09('0x1b')]=function(_0x1336b8){var _0x5874d7;_0x5874d7=_['find'](this[_0xcf09('0xb')],function(_0x1806c2){return _0x1806c2[_0xcf09('0x1c')]==_0x1336b8||_0x1806c2[_0xcf09('0x1d')]==_0x1336b8;});if(_[_0xcf09('0x1e')](_0x5874d7)){var _0x31472e=_[_0xcf09('0x1f')](this[_0xcf09('0xc')],function(_0x4a47ee){return _0x4a47ee['accountcode']==_0x1336b8||_0x4a47ee[_0xcf09('0x1d')]==_0x1336b8;});if(_0x31472e){_0x5874d7=_[_0xcf09('0x1f')](this['agents'],function(_0x26c383){return _0x26c383[_0xcf09('0x20')]==util[_0xcf09('0x21')](_0xcf09('0x22'),_0x31472e[_0xcf09('0x1d')]);});}}return _0x5874d7;};Report[_0xcf09('0xd')][_0xcf09('0x23')]=function(_0x5271db){for(var _0x43abbb=0x0;_0x43abbb<_0x5271db[_0xcf09('0x24')];_0x43abbb+=0x1){var _0x2a2c4a=this[_0xcf09('0x1b')](_0x5271db[_0x43abbb][_0xcf09('0x25')]);if(_0x2a2c4a){_0x5271db[_0x43abbb][_0xcf09('0x1c')]=_0x2a2c4a[_0xcf09('0x1c')];_0x5271db[_0x43abbb][_0xcf09('0x26')]=!![];_0x5271db[_0x43abbb]['lastAssignedTo']=_0x2a2c4a['name'];_0x5271db[_0x43abbb]['interface']=_['isNil'](_0x2a2c4a['interface'])?util['format'](_0xcf09('0x22'),_0x2a2c4a[_0xcf09('0x1d')]):_0x2a2c4a['interface'];if(_0x5271db[_0x43abbb][_0xcf09('0x27')]){_0x5271db[_0x43abbb][_0xcf09('0x28')]=moment()[_0xcf09('0x21')](_0xcf09('0x29'));}if(_0x5271db[_0x43abbb][_0xcf09('0x2a')]){_0x5271db[_0x43abbb][_0xcf09('0x2b')]=moment()[_0xcf09('0x21')](_0xcf09('0x29'));}RpcMemberReport['voiceQueueReport'](_0x5271db[_0x43abbb]);}RpcVoiceQueueReport['create'](_0x5271db[_0x43abbb]);}};function extractCalleridNumber(_0x43a629){var _0x4b31ac=_0x43a629[_0xcf09('0x2c')](/<(.*?)>/);return _0x4b31ac?_0x4b31ac[0x1]:_0x43a629;}Report['prototype'][_0xcf09('0x2d')]=function(_0x9a3a44){for(var _0x346a73=0x0;_0x346a73<Object[_0xcf09('0x2e')](this[_0xcf09('0xb')])['length'];_0x346a73++){var _0x55329b=Object['keys'](this['agents'])[_0x346a73];var _0x13da59=this[_0xcf09('0xb')][_0x55329b];if(_0x13da59[_0xcf09('0x1c')]===Number(_0x9a3a44))return _0x13da59;}return null;};Report[_0xcf09('0xd')][_0xcf09('0x2f')]=function(_0x478a84){var _0x26d5e8=_0x478a84[_0xcf09('0x30')][_0xcf09('0x31')]('-')[0x0];var _0x112472=this['agents'][_0x26d5e8];if(!_0x112472)_0x112472=this[_0xcf09('0x2d')](_0x478a84[_0xcf09('0x32')]);return!_0x112472?_0xcf09('0x33'):_0xcf09('0x34');};Report[_0xcf09('0xd')][_0xcf09('0x35')]=function(_0x1419a2){_0x1419a2[_0xcf09('0x36')]=_0x1419a2[_0xcf09('0x36')]||_0x1419a2['exten'];if(_0x1419a2[_0xcf09('0x37')]==_0xcf09('0x38')){_0x1419a2['lastapplication']=_0xcf09('0x39');_0x1419a2['lastdata']=_0x1419a2[_0xcf09('0x39')];if(_0x1419a2['context']=='from-voip-provider'){_0x1419a2['accountcode']='';_0x1419a2['destination']=extractCalleridNumber(_0x1419a2[_0xcf09('0x3a')]);}else if(_0x1419a2[_0xcf09('0x3b')]==_0xcf09('0x3c')){if(_0x1419a2[_0xcf09('0x36')]==_0xcf09('0x3d')){_0x1419a2['destination']=extractCalleridNumber(_0x1419a2['calleridpreview']);_0x1419a2['calleridnum']=_0x1419a2[_0xcf09('0x3e')];_0x1419a2[_0xcf09('0x3f')]=[_0x1419a2[_0xcf09('0x30')],_0x1419a2[_0xcf09('0x30')]=_0x1419a2[_0xcf09('0x3f')]][0x0];_0x1419a2[_0xcf09('0x3a')]=_0x1419a2[_0xcf09('0x40')];}else{_0x1419a2[_0xcf09('0x36')]=_0x1419a2[_0xcf09('0x32')];_0x1419a2[_0xcf09('0x32')]=_0x1419a2[_0xcf09('0x3e')];if(_0x1419a2[_0xcf09('0x41')]=='ANSWERED'){_0x1419a2['accountcode']=_0x1419a2[_0xcf09('0x25')];}else{_0x1419a2['accountcode']='';}}}}else{_0x1419a2['callerid']=util['format'](_0xcf09('0x42'),_0x1419a2['calleridname'],_0x1419a2[_0xcf09('0x32')]);}if(RpcVoiceTransferReport[_0xcf09('0x43')][_0x1419a2[_0xcf09('0x44')]]){var _0x5779ec=RpcVoiceTransferReport[_0xcf09('0x43')][_0x1419a2[_0xcf09('0x44')]];_0x5779ec['transfereelinkedid']=_0x1419a2[_0xcf09('0x45')];RpcVoiceTransferReport[_0xcf09('0x46')](_0x5779ec);delete RpcVoiceTransferReport[_0xcf09('0x43')][_0x1419a2[_0xcf09('0x44')]];}if(_[_0xcf09('0x1e')](_0x1419a2[_0xcf09('0x37')])){_0x1419a2[_0xcf09('0x37')]=this[_0xcf09('0x2f')](_0x1419a2);}if(_[_0xcf09('0x1e')](_0x1419a2[_0xcf09('0x47')])){var _0x59a612=_0x1419a2['channel']['split']('-')[0x0];var _0x53da9b=this['agents'][_0x59a612];if(!_0x53da9b)_0x53da9b=this[_0xcf09('0x2d')](_0x1419a2[_0xcf09('0x1c')]);if(_0x53da9b){_0x1419a2[_0xcf09('0x47')]=_0x53da9b['id'];_0x1419a2[_0xcf09('0x48')]=_0x53da9b[_0xcf09('0x1d')];}}RpcVoiceCallReport[_0xcf09('0x49')](_0x1419a2);if(_0x1419a2[_0xcf09('0x4a')]){for(var _0x44e558=0x0;_0x44e558<_0x1419a2['monitors'][_0xcf09('0x24')];_0x44e558+=0x1){_0x1419a2[_0xcf09('0x4b')]=_0x1419a2[_0xcf09('0x4c')][_0x44e558]['filename'];_0x1419a2[_0xcf09('0x4d')]=_0x1419a2[_0xcf09('0x4c')][_0x44e558]['createdAt'];if(_0x1419a2[_0xcf09('0x4e')]=='xcally-motion-preview'){_0x1419a2['calleridnum']=_0x1419a2[_0xcf09('0x25')];_0x1419a2[_0xcf09('0x4f')]=_0x1419a2[_0xcf09('0x50')];_0x1419a2['connectedlinenum']=_0x1419a2['accountcode'];_0x1419a2['connectedlinename']=_0x1419a2[_0xcf09('0x48')];_0x1419a2[_0xcf09('0x4e')]=_0x1419a2['originatecalleridnum'];}else if(_0x1419a2[_0xcf09('0x4e')]==_0xcf09('0x51')){_0x1419a2[_0xcf09('0x32')]=_0x1419a2[_0xcf09('0x36')];_0x1419a2[_0xcf09('0x4e')]=_0x1419a2[_0xcf09('0x3e')];}RpcVoiceRecording[_0xcf09('0x49')](_0x1419a2);}}};Report[_0xcf09('0xd')][_0xcf09('0x52')]=function(_0x345341){if(_[_0xcf09('0x53')](_0x345341)){_0x345341['forEach'](function(_0x1f5c77){RpcVoiceAgentReport[_0xcf09('0x49')](_0x1f5c77);});}else{RpcVoiceAgentReport[_0xcf09('0x49')](_0x345341);}};Report['prototype']['voiceDialReport']=function(_0x247514){RpcVoiceDialReport[_0xcf09('0x49')](_0x247514);var _0x4b9eb2;var _0xd14c10;var _0x19b81c=_0x247514[_0xcf09('0x30')];if(_[_0xcf09('0x54')](_0x19b81c,_0xcf09('0x55'))){_0xd14c10=_0x19b81c[_0xcf09('0x56')](_0x19b81c[_0xcf09('0x57')]('/')+0x1,_0x19b81c[_0xcf09('0x57')]('@'));_0x4b9eb2=_[_0xcf09('0x1f')](this[_0xcf09('0xb')],function(_0x16d9f1){return _0x16d9f1['mobile']==_0xd14c10||_0x16d9f1['phone']==_0xd14c10||_0x16d9f1['accountcode']==_0xd14c10;});}else{_0xd14c10=_0x19b81c[_0xcf09('0x56')](_0x19b81c[_0xcf09('0x57')]('/')+0x1,_0x19b81c['lastIndexOf']('-'));_0x4b9eb2=this[_0xcf09('0x1b')](_0xd14c10);}if(_0x4b9eb2){_0x247514[_0xcf09('0x20')]=_[_0xcf09('0x1e')](_0x4b9eb2['interface'])?util['format']('SIP/%s',_0x4b9eb2['name']):_0x4b9eb2[_0xcf09('0x20')];_0x247514[_0xcf09('0x48')]=_0x4b9eb2['name'];_0x247514[_0xcf09('0x1c')]=_0x4b9eb2[_0xcf09('0x1c')];RpcMemberReport[_0xcf09('0x17')](_0x247514);}};Report['prototype']['blindTransfer']=function(_0x58a956){RpcVoiceTransferReport[_0xcf09('0x43')][_0x58a956['transfererlinkedid']]=_0x58a956;};Report['prototype'][_0xcf09('0x1a')]=function(_0x7ef5b9){RpcVoiceTransferReport[_0xcf09('0x1a')](_0x7ef5b9);};module[_0xcf09('0x58')]=Report;