server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x80b5=['destinationchannel','originatecalleridnum','disposition','\x22%s\x22\x20<%s>','transfers','linkedid','transfereelinkedid','uniqueid','UserId','split','membername','monitor','monitors','monitorFilename','filename','createdAt','calleridname','connectedlinename','xcally-motion-dialer','startsWith','substring','indexOf','mobile','phone','lastIndexOf','transfererlinkedid','moment','util','../../../config/environment','../rpc/voiceDialReport','../rpc/memberReport','../rpc/voiceQueueReport','../rpc/voiceRecording','../rpc/voiceTransferReport','./voiceQueueReport','./voiceAgentReport','./voiceDialReport','./userReport','realtime','agents','telephones','prototype','sync','xdr','disabled','custom:voiceQueueReport','voiceQueueReport','bind','custom:voiceCallReport','voiceCallReport','custom:voiceAgentReport','voiceAgentReport','custom:voiceDialReport','voiceDialReport','blindtransfer','blindTransfer','attendedTransfer','findAgent','find','accountcode','name','isNil','interface','format','SIP/%s','length','connectedlinenum','assigned','lastAssignedTo','queuecallercomplete','queuecallercompleteAt','YYYY-MM-DD\x20HH:mm:ss','create','match','keys','getCallType','channel','calleridnum','outbound','destination','exten','type','dialer','lastapplication','queue','context','from-voip-provider','callerid','from-sip','xcally-motion-preview','calleridpreview'];(function(_0x16b9ed,_0x56517a){var _0x66b1f8=function(_0x1c883){while(--_0x1c883){_0x16b9ed['push'](_0x16b9ed['shift']());}};_0x66b1f8(++_0x56517a);}(_0x80b5,0x12b));var _0x580b=function(_0x330414,_0x4f3207){_0x330414=_0x330414-0x0;var _0x99dbff=_0x80b5[_0x330414];return _0x99dbff;};'use strict';var _=require('lodash');var moment=require(_0x580b('0x0'));var util=require(_0x580b('0x1'));var config=require(_0x580b('0x2'));var ami=require('../ami');var RpcVoiceAgentReport=require('../rpc/voiceAgentReport');var RpcVoiceCallReport=require('../rpc/voiceCallReport');var RpcVoiceDialReport=require(_0x580b('0x3'));var RpcMemberReport=require(_0x580b('0x4'));var RpcVoiceQueueReport=require(_0x580b('0x5'));var RpcVoiceRecording=require(_0x580b('0x6'));var RpcVoiceTransferReport=require(_0x580b('0x7'));var VoiceQueueReport=require(_0x580b('0x8'));var VoiceCallReport=require('./voiceCallReport');var VoiceAgentReport=require(_0x580b('0x9'));var VoiceDialReport=require(_0x580b('0xa'));var UserReport=require(_0x580b('0xb'));function Report(_0x5eca70){this[_0x580b('0xc')]=_0x5eca70;this[_0x580b('0xd')]=_0x5eca70[_0x580b('0xd')];this['telephones']=_0x5eca70[_0x580b('0xe')];}Report[_0x580b('0xf')][_0x580b('0x10')]=function(_0x7d6020){var _0x5114bd=new VoiceQueueReport(this[_0x580b('0xc')]);var _0x1f4d09=new VoiceAgentReport(this['realtime']);var _0x2c14dd=new VoiceDialReport(this[_0x580b('0xc')]);var _0x571090=new VoiceCallReport(this[_0x580b('0xc')]);var _0x48fff2=new UserReport(this[_0x580b('0xc')]);if(config['xdr']&&config[_0x580b('0x11')][_0x580b('0x12')]){ami['on'](_0x580b('0x13'),this[_0x580b('0x14')][_0x580b('0x15')](this));ami['on'](_0x580b('0x16'),this[_0x580b('0x17')][_0x580b('0x15')](this));ami['on'](_0x580b('0x18'),this[_0x580b('0x19')][_0x580b('0x15')](this));ami['on'](_0x580b('0x1a'),this[_0x580b('0x1b')][_0x580b('0x15')](this));ami['on'](_0x580b('0x1c'),this[_0x580b('0x1d')][_0x580b('0x15')](this));ami['on']('attendedtransfer',this[_0x580b('0x1e')][_0x580b('0x15')](this));}};Report[_0x580b('0xf')][_0x580b('0x1f')]=function(_0xe5050c){var _0x1c169d;_0x1c169d=_[_0x580b('0x20')](this['agents'],function(_0x4c13e4){return _0x4c13e4[_0x580b('0x21')]==_0xe5050c||_0x4c13e4[_0x580b('0x22')]==_0xe5050c;});if(_[_0x580b('0x23')](_0x1c169d)){var _0x4ee136=_[_0x580b('0x20')](this[_0x580b('0xe')],function(_0x2ac1c0){return _0x2ac1c0['accountcode']==_0xe5050c||_0x2ac1c0[_0x580b('0x22')]==_0xe5050c;});if(_0x4ee136){_0x1c169d=_[_0x580b('0x20')](this[_0x580b('0xd')],function(_0x33393b){return _0x33393b[_0x580b('0x24')]==util[_0x580b('0x25')](_0x580b('0x26'),_0x4ee136[_0x580b('0x22')]);});}}return _0x1c169d;};Report[_0x580b('0xf')][_0x580b('0x14')]=function(_0x2ff810){for(var _0x41e4b0=0x0;_0x41e4b0<_0x2ff810[_0x580b('0x27')];_0x41e4b0+=0x1){var _0x575032=this['findAgent'](_0x2ff810[_0x41e4b0][_0x580b('0x28')]);if(_0x575032){_0x2ff810[_0x41e4b0]['accountcode']=_0x575032[_0x580b('0x21')];_0x2ff810[_0x41e4b0][_0x580b('0x29')]=!![];_0x2ff810[_0x41e4b0][_0x580b('0x2a')]=_0x575032[_0x580b('0x22')];_0x2ff810[_0x41e4b0][_0x580b('0x24')]=_[_0x580b('0x23')](_0x575032[_0x580b('0x24')])?util[_0x580b('0x25')](_0x580b('0x26'),_0x575032['name']):_0x575032[_0x580b('0x24')];if(_0x2ff810[_0x41e4b0][_0x580b('0x2b')]){_0x2ff810[_0x41e4b0][_0x580b('0x2c')]=moment()[_0x580b('0x25')](_0x580b('0x2d'));}if(_0x2ff810[_0x41e4b0]['queuecallerexit']){_0x2ff810[_0x41e4b0]['queuecallerexitAt']=moment()[_0x580b('0x25')]('YYYY-MM-DD\x20HH:mm:ss');}RpcMemberReport[_0x580b('0x14')](_0x2ff810[_0x41e4b0]);}RpcVoiceQueueReport[_0x580b('0x2e')](_0x2ff810[_0x41e4b0]);}};function extractCalleridNumber(_0x29582e){var _0x37d23f=_0x29582e[_0x580b('0x2f')](/<(.*?)>/);return _0x37d23f?_0x37d23f[0x1]:_0x29582e;}Report['prototype']['getAgentByInternal']=function(_0x2f69bc){for(var _0x2586d8=0x0;_0x2586d8<Object[_0x580b('0x30')](this[_0x580b('0xd')])[_0x580b('0x27')];_0x2586d8++){var _0xb4e31=Object[_0x580b('0x30')](this['agents'])[_0x2586d8];var _0x4d6d20=this['agents'][_0xb4e31];if(_0x4d6d20['accountcode']===Number(_0x2f69bc))return _0x4d6d20;}return null;};Report[_0x580b('0xf')][_0x580b('0x31')]=function(_0x242e80){var _0x204801=_0x242e80[_0x580b('0x32')]['split']('-')[0x0];var _0x11eba1=this[_0x580b('0xd')][_0x204801];if(!_0x11eba1)_0x11eba1=this['getAgentByInternal'](_0x242e80[_0x580b('0x33')]);return!_0x11eba1?_0x580b('0x34'):'internal';};Report['prototype'][_0x580b('0x17')]=function(_0x9161d2){_0x9161d2['destination']=_0x9161d2[_0x580b('0x35')]||_0x9161d2[_0x580b('0x36')];if(_0x9161d2[_0x580b('0x37')]==_0x580b('0x38')){_0x9161d2[_0x580b('0x39')]=_0x580b('0x3a');_0x9161d2['lastdata']=_0x9161d2['queue'];if(_0x9161d2[_0x580b('0x3b')]==_0x580b('0x3c')){_0x9161d2['accountcode']='';_0x9161d2[_0x580b('0x35')]=extractCalleridNumber(_0x9161d2[_0x580b('0x3d')]);}else if(_0x9161d2['context']==_0x580b('0x3e')){if(_0x9161d2[_0x580b('0x35')]==_0x580b('0x3f')){_0x9161d2[_0x580b('0x35')]=extractCalleridNumber(_0x9161d2[_0x580b('0x40')]);_0x9161d2[_0x580b('0x33')]=_0x9161d2['originatecalleridnum'];_0x9161d2[_0x580b('0x41')]=[_0x9161d2['channel'],_0x9161d2[_0x580b('0x32')]=_0x9161d2['destinationchannel']][0x0];_0x9161d2[_0x580b('0x3d')]=_0x9161d2[_0x580b('0x40')];}else{_0x9161d2['destination']=_0x9161d2[_0x580b('0x33')];_0x9161d2[_0x580b('0x33')]=_0x9161d2[_0x580b('0x42')];if(_0x9161d2[_0x580b('0x43')]=='ANSWERED'){_0x9161d2[_0x580b('0x21')]=_0x9161d2['connectedlinenum'];}else{_0x9161d2[_0x580b('0x21')]='';}}}}else{_0x9161d2[_0x580b('0x3d')]=util['format'](_0x580b('0x44'),_0x9161d2['calleridname'],_0x9161d2['calleridnum']);}if(RpcVoiceTransferReport[_0x580b('0x45')][_0x9161d2[_0x580b('0x46')]]){var _0x268f01=RpcVoiceTransferReport[_0x580b('0x45')][_0x9161d2[_0x580b('0x46')]];_0x268f01[_0x580b('0x47')]=_0x9161d2[_0x580b('0x48')];RpcVoiceTransferReport['blindTransfer'](_0x268f01);delete RpcVoiceTransferReport['transfers'][_0x9161d2['linkedid']];}if(_[_0x580b('0x23')](_0x9161d2[_0x580b('0x37')])){_0x9161d2[_0x580b('0x37')]=this[_0x580b('0x31')](_0x9161d2);}if(_[_0x580b('0x23')](_0x9161d2[_0x580b('0x49')])){var _0x340d7b=_0x9161d2[_0x580b('0x32')][_0x580b('0x4a')]('-')[0x0];var _0x2478e8=this[_0x580b('0xd')][_0x340d7b];if(!_0x2478e8)_0x2478e8=this['getAgentByInternal'](_0x9161d2[_0x580b('0x21')]);if(_0x2478e8){_0x9161d2[_0x580b('0x49')]=_0x2478e8['id'];_0x9161d2[_0x580b('0x4b')]=_0x2478e8[_0x580b('0x22')];}}RpcVoiceCallReport[_0x580b('0x2e')](_0x9161d2);if(_0x9161d2[_0x580b('0x4c')]){for(var _0x1b242d=0x0;_0x1b242d<_0x9161d2[_0x580b('0x4d')][_0x580b('0x27')];_0x1b242d+=0x1){_0x9161d2[_0x580b('0x4e')]=_0x9161d2[_0x580b('0x4d')][_0x1b242d][_0x580b('0x4f')];_0x9161d2[_0x580b('0x50')]=_0x9161d2[_0x580b('0x4d')][_0x1b242d][_0x580b('0x50')];if(_0x9161d2[_0x580b('0x36')]==_0x580b('0x3f')){_0x9161d2[_0x580b('0x33')]=_0x9161d2[_0x580b('0x28')];_0x9161d2[_0x580b('0x51')]=_0x9161d2[_0x580b('0x52')];_0x9161d2[_0x580b('0x28')]=_0x9161d2[_0x580b('0x21')];_0x9161d2['connectedlinename']=_0x9161d2['membername'];_0x9161d2[_0x580b('0x36')]=_0x9161d2[_0x580b('0x42')];}else if(_0x9161d2[_0x580b('0x36')]==_0x580b('0x53')){_0x9161d2[_0x580b('0x33')]=_0x9161d2['destination'];_0x9161d2[_0x580b('0x36')]=_0x9161d2[_0x580b('0x42')];}RpcVoiceRecording[_0x580b('0x2e')](_0x9161d2);}}};Report['prototype'][_0x580b('0x19')]=function(_0x5ae905){if(_['isArray'](_0x5ae905)){_0x5ae905['forEach'](function(_0x157e4b){RpcVoiceAgentReport['create'](_0x157e4b);});}else{RpcVoiceAgentReport[_0x580b('0x2e')](_0x5ae905);}};Report['prototype'][_0x580b('0x1b')]=function(_0x905004){RpcVoiceDialReport[_0x580b('0x2e')](_0x905004);var _0x1b098f;var _0x1c33fe;var _0x4613fa=_0x905004['channel'];if(_[_0x580b('0x54')](_0x4613fa,'Local')){_0x1c33fe=_0x4613fa[_0x580b('0x55')](_0x4613fa[_0x580b('0x56')]('/')+0x1,_0x4613fa[_0x580b('0x56')]('@'));_0x1b098f=_['find'](this[_0x580b('0xd')],function(_0x49adbb){return _0x49adbb[_0x580b('0x57')]==_0x1c33fe||_0x49adbb[_0x580b('0x58')]==_0x1c33fe||_0x49adbb[_0x580b('0x21')]==_0x1c33fe;});}else{_0x1c33fe=_0x4613fa[_0x580b('0x55')](_0x4613fa['indexOf']('/')+0x1,_0x4613fa[_0x580b('0x59')]('-'));_0x1b098f=this[_0x580b('0x1f')](_0x1c33fe);}if(_0x1b098f){_0x905004[_0x580b('0x24')]=_[_0x580b('0x23')](_0x1b098f[_0x580b('0x24')])?util[_0x580b('0x25')](_0x580b('0x26'),_0x1b098f[_0x580b('0x22')]):_0x1b098f[_0x580b('0x24')];_0x905004[_0x580b('0x4b')]=_0x1b098f['name'];_0x905004['accountcode']=_0x1b098f[_0x580b('0x21')];RpcMemberReport[_0x580b('0x1b')](_0x905004);}};Report[_0x580b('0xf')]['blindTransfer']=function(_0x1c0529){RpcVoiceTransferReport[_0x580b('0x45')][_0x1c0529[_0x580b('0x5a')]]=_0x1c0529;};Report['prototype'][_0x580b('0x1e')]=function(_0x4a85f6){RpcVoiceTransferReport[_0x580b('0x1e')](_0x4a85f6);};module['exports']=Report;