server/services/ami/report/index.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xea3e=['bind','custom:voiceCallReport','voiceCallReport','custom:voiceAgentReport','custom:voiceDialReport','voiceDialReport','blindtransfer','blindTransfer','attendedtransfer','attendedTransfer','findAgent','find','accountcode','name','isNil','interface','SIP/%s','length','connectedlinenum','lastAssignedTo','format','queuecallercomplete','queuecallercompleteAt','YYYY-MM-DD\x20HH:mm:ss','queuecallerexitAt','create','getCallType','channel','getAgentByInternal','outbound','internal','destination','dialer','lastapplication','queue','context','from-voip-provider','from-sip','xcally-motion-preview','calleridpreview','calleridnum','originatecalleridnum','destinationchannel','callerid','disposition','ANSWERED','\x22%s\x22\x20<%s>','calleridname','transfers','linkedid','transfereelinkedid','uniqueid','type','split','UserId','membername','monitor','monitors','monitorFilename','filename','createdAt','connectedlinename','exten','xcally-motion-dialer','voiceAgentReport','forEach','Local','substring','indexOf','mobile','phone','lastIndexOf','transfererlinkedid','moment','util','../ami','../rpc/voiceCallReport','../rpc/voiceDialReport','../rpc/memberReport','../rpc/voiceQueueReport','../rpc/voiceRecording','../rpc/voiceTransferReport','./voiceQueueReport','./voiceCallReport','./voiceAgentReport','./voiceDialReport','./userReport','agents','telephones','prototype','sync','realtime','xdr','disabled','voiceQueueReport'];(function(_0x146904,_0x424b32){var _0x236889=function(_0x215f21){while(--_0x215f21){_0x146904['push'](_0x146904['shift']());}};_0x236889(++_0x424b32);}(_0xea3e,0x107));var _0xeea3=function(_0x200140,_0x4fe93a){_0x200140=_0x200140-0x0;var _0x3bf111=_0xea3e[_0x200140];return _0x3bf111;};'use strict';var _=require('lodash');var moment=require(_0xeea3('0x0'));var util=require(_0xeea3('0x1'));var config=require('../../../config/environment');var ami=require(_0xeea3('0x2'));var RpcVoiceAgentReport=require('../rpc/voiceAgentReport');var RpcVoiceCallReport=require(_0xeea3('0x3'));var RpcVoiceDialReport=require(_0xeea3('0x4'));var RpcMemberReport=require(_0xeea3('0x5'));var RpcVoiceQueueReport=require(_0xeea3('0x6'));var RpcVoiceRecording=require(_0xeea3('0x7'));var RpcVoiceTransferReport=require(_0xeea3('0x8'));var VoiceQueueReport=require(_0xeea3('0x9'));var VoiceCallReport=require(_0xeea3('0xa'));var VoiceAgentReport=require(_0xeea3('0xb'));var VoiceDialReport=require(_0xeea3('0xc'));var UserReport=require(_0xeea3('0xd'));function Report(_0x181441){this['realtime']=_0x181441;this[_0xeea3('0xe')]=_0x181441[_0xeea3('0xe')];this[_0xeea3('0xf')]=_0x181441[_0xeea3('0xf')];}Report[_0xeea3('0x10')][_0xeea3('0x11')]=function(_0x4361ae){var _0x42360b=new VoiceQueueReport(this['realtime']);var _0xf77443=new VoiceAgentReport(this[_0xeea3('0x12')]);var _0x52b40b=new VoiceDialReport(this[_0xeea3('0x12')]);var _0x4e4cd7=new VoiceCallReport(this[_0xeea3('0x12')]);var _0x40bd80=new UserReport(this[_0xeea3('0x12')]);if(config[_0xeea3('0x13')]&&config['xdr'][_0xeea3('0x14')]){ami['on']('custom:voiceQueueReport',this[_0xeea3('0x15')][_0xeea3('0x16')](this));ami['on'](_0xeea3('0x17'),this[_0xeea3('0x18')][_0xeea3('0x16')](this));ami['on'](_0xeea3('0x19'),this['voiceAgentReport'][_0xeea3('0x16')](this));ami['on'](_0xeea3('0x1a'),this[_0xeea3('0x1b')][_0xeea3('0x16')](this));ami['on'](_0xeea3('0x1c'),this[_0xeea3('0x1d')][_0xeea3('0x16')](this));ami['on'](_0xeea3('0x1e'),this[_0xeea3('0x1f')][_0xeea3('0x16')](this));}};Report[_0xeea3('0x10')][_0xeea3('0x20')]=function(_0x1f3f0e){var _0x1a29f1;_0x1a29f1=_[_0xeea3('0x21')](this[_0xeea3('0xe')],function(_0x442be6){return _0x442be6[_0xeea3('0x22')]==_0x1f3f0e||_0x442be6[_0xeea3('0x23')]==_0x1f3f0e;});if(_[_0xeea3('0x24')](_0x1a29f1)){var _0x15546b=_['find'](this['telephones'],function(_0x174c14){return _0x174c14[_0xeea3('0x22')]==_0x1f3f0e||_0x174c14[_0xeea3('0x23')]==_0x1f3f0e;});if(_0x15546b){_0x1a29f1=_['find'](this[_0xeea3('0xe')],function(_0x4ae354){return _0x4ae354[_0xeea3('0x25')]==util['format'](_0xeea3('0x26'),_0x15546b[_0xeea3('0x23')]);});}}return _0x1a29f1;};Report[_0xeea3('0x10')]['voiceQueueReport']=function(_0x4d9d39){for(var _0x482c1b=0x0;_0x482c1b<_0x4d9d39[_0xeea3('0x27')];_0x482c1b+=0x1){var _0x18d8e5=this['findAgent'](_0x4d9d39[_0x482c1b][_0xeea3('0x28')]);if(_0x18d8e5){_0x4d9d39[_0x482c1b][_0xeea3('0x22')]=_0x18d8e5[_0xeea3('0x22')];_0x4d9d39[_0x482c1b]['assigned']=!![];_0x4d9d39[_0x482c1b][_0xeea3('0x29')]=_0x18d8e5[_0xeea3('0x23')];_0x4d9d39[_0x482c1b][_0xeea3('0x25')]=_[_0xeea3('0x24')](_0x18d8e5[_0xeea3('0x25')])?util[_0xeea3('0x2a')](_0xeea3('0x26'),_0x18d8e5['name']):_0x18d8e5[_0xeea3('0x25')];if(_0x4d9d39[_0x482c1b][_0xeea3('0x2b')]){_0x4d9d39[_0x482c1b][_0xeea3('0x2c')]=moment()[_0xeea3('0x2a')](_0xeea3('0x2d'));}if(_0x4d9d39[_0x482c1b]['queuecallerexit']){_0x4d9d39[_0x482c1b][_0xeea3('0x2e')]=moment()['format'](_0xeea3('0x2d'));}RpcMemberReport[_0xeea3('0x15')](_0x4d9d39[_0x482c1b]);}RpcVoiceQueueReport[_0xeea3('0x2f')](_0x4d9d39[_0x482c1b]);}};function extractCalleridNumber(_0x1977e7){var _0x2967dd=_0x1977e7['match'](/<(.*?)>/);return _0x2967dd?_0x2967dd[0x1]:_0x1977e7;}Report[_0xeea3('0x10')]['getAgentByInternal']=function(_0x47459f){for(var _0x128818=0x0;_0x128818<Object['keys'](this[_0xeea3('0xe')])['length'];_0x128818++){var _0x31d10a=Object['keys'](this[_0xeea3('0xe')])[_0x128818];var _0x5de5aa=this[_0xeea3('0xe')][_0x31d10a];if(_0x5de5aa[_0xeea3('0x22')]===Number(_0x47459f))return _0x5de5aa;}return null;};Report['prototype'][_0xeea3('0x30')]=function(_0x22e2c5){var _0x572a12=_0x22e2c5[_0xeea3('0x31')]['split']('-')[0x0];var _0x5e0b05=this[_0xeea3('0xe')][_0x572a12];if(!_0x5e0b05)_0x5e0b05=this[_0xeea3('0x32')](_0x22e2c5['calleridnum']);return!_0x5e0b05?_0xeea3('0x33'):_0xeea3('0x34');};Report['prototype'][_0xeea3('0x18')]=function(_0x3b6633){_0x3b6633[_0xeea3('0x35')]=_0x3b6633[_0xeea3('0x35')]||_0x3b6633['exten'];if(_0x3b6633['type']==_0xeea3('0x36')){_0x3b6633[_0xeea3('0x37')]='queue';_0x3b6633['lastdata']=_0x3b6633[_0xeea3('0x38')];if(_0x3b6633[_0xeea3('0x39')]==_0xeea3('0x3a')){_0x3b6633[_0xeea3('0x22')]='';_0x3b6633[_0xeea3('0x35')]=extractCalleridNumber(_0x3b6633['callerid']);}else if(_0x3b6633[_0xeea3('0x39')]==_0xeea3('0x3b')){if(_0x3b6633['destination']==_0xeea3('0x3c')){_0x3b6633[_0xeea3('0x35')]=extractCalleridNumber(_0x3b6633[_0xeea3('0x3d')]);_0x3b6633[_0xeea3('0x3e')]=_0x3b6633[_0xeea3('0x3f')];_0x3b6633[_0xeea3('0x40')]=[_0x3b6633[_0xeea3('0x31')],_0x3b6633[_0xeea3('0x31')]=_0x3b6633['destinationchannel']][0x0];_0x3b6633[_0xeea3('0x41')]=_0x3b6633['calleridpreview'];}else{_0x3b6633[_0xeea3('0x35')]=_0x3b6633[_0xeea3('0x3e')];_0x3b6633['calleridnum']=_0x3b6633['originatecalleridnum'];if(_0x3b6633[_0xeea3('0x42')]==_0xeea3('0x43')){_0x3b6633[_0xeea3('0x22')]=_0x3b6633[_0xeea3('0x28')];}else{_0x3b6633[_0xeea3('0x22')]='';}}}}else{_0x3b6633[_0xeea3('0x41')]=util[_0xeea3('0x2a')](_0xeea3('0x44'),_0x3b6633[_0xeea3('0x45')],_0x3b6633[_0xeea3('0x3e')]);}if(RpcVoiceTransferReport[_0xeea3('0x46')][_0x3b6633[_0xeea3('0x47')]]){var _0x4e0fb1=RpcVoiceTransferReport[_0xeea3('0x46')][_0x3b6633['linkedid']];_0x4e0fb1[_0xeea3('0x48')]=_0x3b6633[_0xeea3('0x49')];RpcVoiceTransferReport[_0xeea3('0x1d')](_0x4e0fb1);delete RpcVoiceTransferReport[_0xeea3('0x46')][_0x3b6633[_0xeea3('0x47')]];}if(_[_0xeea3('0x24')](_0x3b6633[_0xeea3('0x4a')])){_0x3b6633[_0xeea3('0x4a')]=this[_0xeea3('0x30')](_0x3b6633);}if(_[_0xeea3('0x24')](_0x3b6633['UserId'])){var _0x1fab68=_0x3b6633['channel'][_0xeea3('0x4b')]('-')[0x0];var _0x548486=this[_0xeea3('0xe')][_0x1fab68];if(!_0x548486)_0x548486=this['getAgentByInternal'](_0x3b6633[_0xeea3('0x22')]);if(_0x548486){_0x3b6633[_0xeea3('0x4c')]=_0x548486['id'];_0x3b6633[_0xeea3('0x4d')]=_0x548486[_0xeea3('0x23')];}}RpcVoiceCallReport['create'](_0x3b6633);if(_0x3b6633[_0xeea3('0x4e')]){for(var _0x69898c=0x0;_0x69898c<_0x3b6633[_0xeea3('0x4f')]['length'];_0x69898c+=0x1){_0x3b6633[_0xeea3('0x50')]=_0x3b6633[_0xeea3('0x4f')][_0x69898c][_0xeea3('0x51')];_0x3b6633[_0xeea3('0x52')]=_0x3b6633['monitors'][_0x69898c][_0xeea3('0x52')];if(_0x3b6633['exten']==_0xeea3('0x3c')){_0x3b6633[_0xeea3('0x3e')]=_0x3b6633[_0xeea3('0x28')];_0x3b6633[_0xeea3('0x45')]=_0x3b6633[_0xeea3('0x53')];_0x3b6633['connectedlinenum']=_0x3b6633[_0xeea3('0x22')];_0x3b6633[_0xeea3('0x53')]=_0x3b6633[_0xeea3('0x4d')];_0x3b6633[_0xeea3('0x54')]=_0x3b6633[_0xeea3('0x3f')];}else if(_0x3b6633[_0xeea3('0x54')]==_0xeea3('0x55')){_0x3b6633[_0xeea3('0x3e')]=_0x3b6633['destination'];_0x3b6633[_0xeea3('0x54')]=_0x3b6633[_0xeea3('0x3f')];}RpcVoiceRecording[_0xeea3('0x2f')](_0x3b6633);}}};Report[_0xeea3('0x10')][_0xeea3('0x56')]=function(_0x23f246){if(_['isArray'](_0x23f246)){_0x23f246[_0xeea3('0x57')](function(_0x165579){RpcVoiceAgentReport[_0xeea3('0x2f')](_0x165579);});}else{RpcVoiceAgentReport[_0xeea3('0x2f')](_0x23f246);}};Report['prototype'][_0xeea3('0x1b')]=function(_0x4bd57c){RpcVoiceDialReport[_0xeea3('0x2f')](_0x4bd57c);var _0x248648;var _0x5619ff;var _0x4b1158=_0x4bd57c['channel'];if(_['startsWith'](_0x4b1158,_0xeea3('0x58'))){_0x5619ff=_0x4b1158[_0xeea3('0x59')](_0x4b1158[_0xeea3('0x5a')]('/')+0x1,_0x4b1158['indexOf']('@'));_0x248648=_[_0xeea3('0x21')](this['agents'],function(_0x271eec){return _0x271eec[_0xeea3('0x5b')]==_0x5619ff||_0x271eec[_0xeea3('0x5c')]==_0x5619ff||_0x271eec[_0xeea3('0x22')]==_0x5619ff;});}else{_0x5619ff=_0x4b1158[_0xeea3('0x59')](_0x4b1158[_0xeea3('0x5a')]('/')+0x1,_0x4b1158[_0xeea3('0x5d')]('-'));_0x248648=this['findAgent'](_0x5619ff);}if(_0x248648){_0x4bd57c[_0xeea3('0x25')]=_['isNil'](_0x248648[_0xeea3('0x25')])?util['format'](_0xeea3('0x26'),_0x248648[_0xeea3('0x23')]):_0x248648[_0xeea3('0x25')];_0x4bd57c['membername']=_0x248648[_0xeea3('0x23')];_0x4bd57c[_0xeea3('0x22')]=_0x248648[_0xeea3('0x22')];RpcMemberReport[_0xeea3('0x1b')](_0x4bd57c);}};Report[_0xeea3('0x10')][_0xeea3('0x1d')]=function(_0x3f7d8d){RpcVoiceTransferReport[_0xeea3('0x46')][_0x3f7d8d[_0xeea3('0x5e')]]=_0x3f7d8d;};Report[_0xeea3('0x10')][_0xeea3('0x1f')]=function(_0x419ca7){RpcVoiceTransferReport[_0xeea3('0x1f')](_0x419ca7);};module['exports']=Report;