e5624658e9cfd908cb7b7718d471bc5575027245
[motion2.git] / server / services / ami / report / voiceCallReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x8903=['syncVarSet','hangup','syncHangup','syncNewCallerId','syncAttendedTransfer','blindtransfer','syncBlindTransfer','musiconholdstart','syncMusicOnHoldStart','musiconholdstop','syncMusicOnHoldStop','info','[voiceCallReport][coreshowchannels]\x20started','actionCoreShowChannels','error','[voiceCallReport][coreshowchannels]','inspect','prototype','isNotNull','emit','uniqueid','debug','[%s][voiceCallReport][newcallerid]\x20event:','linkedid','isUndefined','merge','pick','context','from-sip','channel','split','exten','xcally-motion-preview','destconnectedlinenum','connectedlinenum','format','user:%s','[%s][voiceCallReport][newcallerid]','OutgoingSpoolFailed','[%s][voiceCallReport][newchannel]\x20context:%s\x20exten:%s','starttime','disposition','toNumber','keys','undefined','[%s][voiceCallReport][newchannel]\x20sending\x20user:agentconnect\x20event:','accountcode','name','user:agentconnect','[%s][voiceCallReport][newchannel]','[%s][voiceCallReport][newexten]\x20event:','application','toLowerCase','applicationdata','appdata','startsWith','CDR(routeAlias)','duration','seconds','lastapplication','lastdata','cdr(','match','type','isNil','[%s][voiceCallReport][newexten]','[%s][voiceCallReport][newstate]\x20linkedid:%s\x20calleridname:%s\x20calleridnum:%s','calleridname','calleridnum','answered','answertime','YYYY-MM-DD\x20HH:mm:ss','holdtime','connectedlinename','destinationchannel','channelstate','UserId','membername','routealias','[%s][voiceCallReport][newstate]\x20sending\x20user:agentconnect\x20event:','[%s][voiceCallReport][newstate]','[%s][voiceCallReport][mixMonitorFilename]\x20monitorFilename:%s','monitor','endsWith','.wav49','replace','monitorFilename','find','monitors','rec','variable','mixmonitor_filename','value','xmd-phone','[%s][voiceCallReport][varset]\x20variable:xmd-phone\x20value:%s','xmd-cdrtype','[%s][voiceCallReport][varset]\x20variable:xmd-cdrtype\x20value:%s','xmd-queue','[%s][voiceCallReport][varset]\x20variable:xmd-queue\x20value:%s','xmd-originatecalleridnum','[%s][voiceCallReport][varset]\x20variable:xmd-originatecalleridnum\x20value:%s','originatecalleridnum','xmd-destination','destination','xmd-callerid-preview','[%s][voiceCallReport][varset]\x20variable:xmd-callerid-preview\x20value:%s','xmcs-queue','[%s][voiceCallReport][varset]\x20variable:xmcs-queue\x20value:%s','sipcallid','[%s][voiceCallReport][varset]\x20variable:sipcallid\x20value:%s','sipcalluniqueid','parse','syncMixMonitorFilename','[%s][voiceCallReport][hangup]\x20event:','[%s][voiceCallReport][hangup]\x20reason:%s','cause-txt','endtime','diff','billableseconds','[%s][voiceCallReport][hangup]\x20sending\x20user:agentcomplete\x20event:','user:agentcomplete','length','resolve','then','transferType','transferToInternal','isEmpty','stopRecordingOnTransfer','Action','StopMixMonitor','catch','finally','webbar:stopmonitors','event','[%s][voiceCallReport][hangup]\x20sending\x20hangup\x20event:','custom:voiceCallReport','[%s][voiceCallReport][hangup]','[%s][voiceCallReport][attendedtransfer]\x20transfercalleridnum:%s\x20transferconnectedlinenum:%s','origtransferercalleridnum','[%s][voiceCallReport][attendedtransfer]\x20event:','transfereeuniqueid','transfercalleridnum','transferconnectedlinenum','transfertargetcalleridnum','secondtransfereruniqueid','transfertargetuniqueid','origtransfereruniqueid','origtransfererlinkedid','some','outbound','routeid','ATTENDED','[%s][voiceCallReport][attendedtransfer]','[%s][voiceCallReport][blindtransfer]\x20transfercalleridnum:%s\x20transferconnectedlinenum:%s','transfereecalleridnum','extension','BLIND','BlindTransfer','transfereruniqueid','transfererchannel','[%s][voiceCallReport][blindtransfer]','[%s][voiceCallReport][musiconholdstart]\x20event:','mohstarttime','[%s][voiceCallReport][musiconholdstart]','[%s][voiceCallReport][musiconholdstop]\x20event:','milliseconds','[%s][voiceCallReport][musiconholdstop]','lodash','moment','util','path','ioredis','../../../config/environment','../../../config/logger','ami','../model/channel','set','queue','dial','voicemail','FAILED','NO\x20ANSWER','ANSWERED','redis','localhost','socket.io-emitter','channels','agents','blindTransfers','coreshowchannel','syncNewExten','bind','newexten','syncNewChannel','newstate','syncNewState','varset'];(function(_0x4ddc12,_0x1ec9b2){var _0x12a6ba=function(_0x3f3941){while(--_0x3f3941){_0x4ddc12['push'](_0x4ddc12['shift']());}};_0x12a6ba(++_0x1ec9b2);}(_0x8903,0xa7));var _0x3890=function(_0x1fc82b,_0x5150a6){_0x1fc82b=_0x1fc82b-0x0;var _0x4c6679=_0x8903[_0x1fc82b];return _0x4c6679;};'use strict';var _=require(_0x3890('0x0'));var moment=require(_0x3890('0x1'));var util=require(_0x3890('0x2'));var path=require(_0x3890('0x3'));var Redis=require(_0x3890('0x4'));var config=require(_0x3890('0x5'));var logger=require(_0x3890('0x6'))(_0x3890('0x7'));var ami=require('../ami');var Channel=require(_0x3890('0x8'));var RpcSetting=require('../rpc/setting');var applications=[_0x3890('0x9'),_0x3890('0xa'),'agi',_0x3890('0xb'),'playback',_0x3890('0xc')];var dispositions=['NO\x20ANSWER',_0x3890('0xd'),_0x3890('0xd'),_0x3890('0xe'),_0x3890('0xe'),_0x3890('0xe'),_0x3890('0xf'),'BUSY',_0x3890('0xd'),_0x3890('0xd'),_0x3890('0xd')];config[_0x3890('0x10')]=_['defaults'](config[_0x3890('0x10')],{'host':_0x3890('0x11'),'port':0x18eb});var io=require(_0x3890('0x12'))(new Redis(config[_0x3890('0x10')]));function VoiceCallReport(_0x4795e1){this[_0x3890('0x13')]=_0x4795e1[_0x3890('0x13')];this[_0x3890('0x14')]=_0x4795e1[_0x3890('0x14')];this[_0x3890('0x15')]={};ami['on'](_0x3890('0x16'),this[_0x3890('0x17')][_0x3890('0x18')](this));ami['on'](_0x3890('0x19'),this[_0x3890('0x17')]['bind'](this));ami['on']('newchannel',this[_0x3890('0x1a')]['bind'](this));ami['on'](_0x3890('0x1b'),this[_0x3890('0x1c')][_0x3890('0x18')](this));ami['on'](_0x3890('0x1d'),this[_0x3890('0x1e')]['bind'](this));ami['on'](_0x3890('0x1f'),this[_0x3890('0x20')]['bind'](this));ami['on']('newcallerid',this[_0x3890('0x21')][_0x3890('0x18')](this));ami['on']('attendedtransfer',this[_0x3890('0x22')]['bind'](this));ami['on'](_0x3890('0x23'),this[_0x3890('0x24')][_0x3890('0x18')](this));ami['on'](_0x3890('0x25'),this[_0x3890('0x26')][_0x3890('0x18')](this));ami['on'](_0x3890('0x27'),this[_0x3890('0x28')]['bind'](this));try{logger[_0x3890('0x29')](_0x3890('0x2a'));ami[_0x3890('0x2b')]();}catch(_0xcd837c){logger[_0x3890('0x2c')](_0x3890('0x2d'),util[_0x3890('0x2e')](_0xcd837c,{'showHidden':![],'depth':null}));}}VoiceCallReport[_0x3890('0x2f')][_0x3890('0x30')]=function(_0x502834){return _0x502834!==null&&!_['isUndefined'](_0x502834);};VoiceCallReport[_0x3890('0x2f')][_0x3890('0x31')]=function(_0x186a84,_0x41fef3,_0x4b7648){io['to'](_0x186a84)[_0x3890('0x31')](_0x41fef3,_0x4b7648);};VoiceCallReport[_0x3890('0x2f')][_0x3890('0x21')]=function(_0x58de6c){try{if(this[_0x3890('0x30')](_0x58de6c)){logger[_0x3890('0x29')]('[%s][voiceCallReport][newcallerid]\x20calleridname:%s\x20calleridnum:%s',_0x58de6c[_0x3890('0x32')],_0x58de6c['calleridname'],_0x58de6c['calleridnum']);logger[_0x3890('0x33')](_0x3890('0x34'),_0x58de6c[_0x3890('0x32')],util[_0x3890('0x2e')](_0x58de6c,{'showHidden':![],'depth':null}));if(_0x58de6c[_0x3890('0x32')]===_0x58de6c[_0x3890('0x35')]){if(!_[_0x3890('0x36')](this[_0x3890('0x13')][_0x58de6c['uniqueid']])){_[_0x3890('0x37')](this[_0x3890('0x13')][_0x58de6c[_0x3890('0x32')]],_[_0x3890('0x38')](_0x58de6c,_['keys'](this['channels'][_0x58de6c[_0x3890('0x32')]])));}}if(_0x58de6c[_0x3890('0x39')]===_0x3890('0x3a')){var _0x4b87d5=this[_0x3890('0x14')][_0x58de6c[_0x3890('0x3b')][_0x3890('0x3c')]('-')[0x0]];if(_0x4b87d5){if(_0x58de6c[_0x3890('0x3d')]==_0x3890('0x3e')){_0x4b87d5[_0x3890('0x3f')]=_0x58de6c[_0x3890('0x40')];this[_0x3890('0x31')](util[_0x3890('0x41')](_0x3890('0x42'),_0x4b87d5['name']),'user:agentconnect',{'id':_0x4b87d5['id'],'destaccountcode':_0x4b87d5['accountcode'],'destconnectedlinenum':_0x58de6c['connectedlinenum']});}}}}}catch(_0x1b8968){logger[_0x3890('0x2c')](_0x3890('0x43'),_0x58de6c[_0x3890('0x32')],util[_0x3890('0x2e')](_0x1b8968,{'showHidden':![],'depth':null}));}};VoiceCallReport[_0x3890('0x2f')]['syncNewChannel']=function(_0x2806f1){try{if(this[_0x3890('0x30')](_0x2806f1)){logger[_0x3890('0x33')]('[%s][voiceCallReport][newchannel]\x20event:',_0x2806f1[_0x3890('0x32')],util[_0x3890('0x2e')](_0x2806f1,{'showHidden':![],'depth':null}));if(this[_0x3890('0x13')][_0x2806f1['uniqueid']]){return;}if(_0x2806f1[_0x3890('0x3b')]===_0x3890('0x44')){return;}if(_0x2806f1[_0x3890('0x32')]!==_0x2806f1[_0x3890('0x35')]&&!this[_0x3890('0x15')][_0x2806f1[_0x3890('0x35')]]){return;}logger['info'](_0x3890('0x45'),_0x2806f1[_0x3890('0x32')],_0x2806f1[_0x3890('0x39')],_0x2806f1['exten']);this[_0x3890('0x13')][_0x2806f1[_0x3890('0x32')]]=new Channel();this[_0x3890('0x13')][_0x2806f1['uniqueid']][_0x3890('0x46')]=moment()[_0x3890('0x41')]('YYYY-MM-DD\x20HH:mm:ss');this['channels'][_0x2806f1[_0x3890('0x32')]][_0x3890('0x47')]=dispositions[_[_0x3890('0x48')](_0x2806f1['channelstate'])];_[_0x3890('0x37')](this[_0x3890('0x13')][_0x2806f1['uniqueid']],_['pick'](_0x2806f1,_[_0x3890('0x49')](this[_0x3890('0x13')][_0x2806f1[_0x3890('0x32')]])));if(_0x2806f1[_0x3890('0x39')]===_0x3890('0x3a')){var _0x49eb59=this[_0x3890('0x14')][_0x2806f1['channel'][_0x3890('0x3c')]('-')[0x0]];if(_0x49eb59&&typeof _0x49eb59[_0x3890('0x3f')]===_0x3890('0x4a')){_0x49eb59[_0x3890('0x3f')]=_0x2806f1['exten'];logger['debug'](_0x3890('0x4b'),_0x2806f1['uniqueid'],util[_0x3890('0x2e')]({'id':_0x49eb59['id'],'destaccountcode':_0x49eb59[_0x3890('0x4c')],'destconnectedlinenum':_0x2806f1[_0x3890('0x3d')]},{'showHidden':![],'depth':null}));this['emit'](util[_0x3890('0x41')](_0x3890('0x42'),_0x49eb59[_0x3890('0x4d')]),_0x3890('0x4e'),{'id':_0x49eb59['id'],'destaccountcode':_0x49eb59[_0x3890('0x4c')],'destconnectedlinenum':_0x2806f1[_0x3890('0x3d')]});}}}}catch(_0x55efb5){logger[_0x3890('0x2c')](_0x3890('0x4f'),_0x2806f1[_0x3890('0x32')],util[_0x3890('0x2e')](_0x55efb5,{'showHidden':![],'depth':null}));}};VoiceCallReport[_0x3890('0x2f')][_0x3890('0x17')]=function(_0x2a72c3){try{if(this[_0x3890('0x30')](_0x2a72c3)){logger[_0x3890('0x33')](_0x3890('0x50'),_0x2a72c3['uniqueid'],util[_0x3890('0x2e')](_0x2a72c3,{'showHidden':![],'depth':null}));if(_0x2a72c3[_0x3890('0x3b')]===_0x3890('0x44')||_0x2a72c3[_0x3890('0x3d')]==='h')return;if(_0x2a72c3[_0x3890('0x32')]===_0x2a72c3['linkedid']||this[_0x3890('0x15')][_0x2a72c3[_0x3890('0x35')]]){_0x2a72c3[_0x3890('0x51')]=_0x2a72c3[_0x3890('0x51')]?_0x2a72c3[_0x3890('0x51')][_0x3890('0x52')]():undefined;_0x2a72c3[_0x3890('0x53')]=_0x2a72c3[_0x3890('0x54')]||_0x2a72c3[_0x3890('0x53')];if(_0x2a72c3[_0x3890('0x54')]&&!_0x2a72c3[_0x3890('0x54')][_0x3890('0x55')](_0x3890('0x56'))&&_0x2a72c3[_0x3890('0x51')]!==_0x3890('0xa')){_0x2a72c3['applicationdata']=_0x2a72c3[_0x3890('0x53')]['toLowerCase']();}logger[_0x3890('0x29')]('[%s][voiceCallReport][newexten]\x20application:%s\x20appdata:%s',_0x2a72c3[_0x3890('0x32')],_0x2a72c3[_0x3890('0x51')],_0x2a72c3[_0x3890('0x53')]);if(_[_0x3890('0x36')](this[_0x3890('0x13')][_0x2a72c3[_0x3890('0x32')]])){this['channels'][_0x2a72c3[_0x3890('0x32')]]=new Channel();this[_0x3890('0x13')][_0x2a72c3['uniqueid']][_0x3890('0x46')]=_0x2a72c3[_0x3890('0x57')]?moment()['subtract'](moment['duration'](_0x2a72c3[_0x3890('0x57')])['seconds'](),_0x3890('0x58'))[_0x3890('0x41')]('YYYY-MM-DD\x20HH:mm:ss'):moment()[_0x3890('0x41')]('YYYY-MM-DD\x20HH:mm:ss');this['channels'][_0x2a72c3[_0x3890('0x32')]][_0x3890('0x47')]=_0x3890('0xe');}_['merge'](this[_0x3890('0x13')][_0x2a72c3[_0x3890('0x32')]],_[_0x3890('0x38')](_0x2a72c3,_['keys'](this[_0x3890('0x13')][_0x2a72c3[_0x3890('0x32')]])));if(_['includes'](applications,_0x2a72c3[_0x3890('0x51')])){this[_0x3890('0x13')][_0x2a72c3[_0x3890('0x32')]][_0x3890('0x59')]=_0x2a72c3['application'];this[_0x3890('0x13')][_0x2a72c3[_0x3890('0x32')]][_0x3890('0x5a')]=_0x2a72c3[_0x3890('0x53')];if(_0x2a72c3['application']===_0x3890('0x9')&&_[_0x3890('0x55')](_0x2a72c3[_0x3890('0x53')][_0x3890('0x52')](),_0x3890('0x5b'))){var _0x31e391=_0x2a72c3['applicationdata']['split']('=');var _0x389bd6=_0x31e391[0x0][_0x3890('0x52')]()[_0x3890('0x5c')](/cdr\((.*)\)/);if(_0x389bd6){if(_0x389bd6[0x1]===_0x3890('0x5d')&&!_[_0x3890('0x5e')](this[_0x3890('0x13')][_0x2a72c3['uniqueid']][_0x389bd6[0x1]]))return;this[_0x3890('0x13')][_0x2a72c3[_0x3890('0x32')]][_0x389bd6[0x1]]=_0x31e391[0x1];}}else if(_0x2a72c3[_0x3890('0x51')]===_0x3890('0xa')){this[_0x3890('0x13')][_0x2a72c3['uniqueid']]['queue']=_0x2a72c3[_0x3890('0x53')][_0x3890('0x3c')](',')[0x0];}}}}}catch(_0x53bc70){logger[_0x3890('0x2c')](_0x3890('0x5f'),_0x2a72c3[_0x3890('0x32')],util['inspect'](_0x53bc70,{'showHidden':![],'depth':null}));}};VoiceCallReport[_0x3890('0x2f')][_0x3890('0x1c')]=function(_0x3a2428){try{if(this[_0x3890('0x30')](_0x3a2428)){logger[_0x3890('0x29')](_0x3890('0x60'),_0x3a2428[_0x3890('0x32')],_0x3a2428[_0x3890('0x35')],_0x3a2428[_0x3890('0x61')],_0x3a2428[_0x3890('0x62')]);logger['debug']('[%s][voiceCallReport][newstate]\x20event:',_0x3a2428[_0x3890('0x32')],util['inspect'](_0x3a2428,{'showHidden':![],'depth':null}));if(_0x3a2428['channelstate']!=='6')return;var _0x41b25e=this[_0x3890('0x14')][_0x3a2428[_0x3890('0x3b')][_0x3890('0x3c')]('-')[0x0]];if(_0x3a2428[_0x3890('0x32')]!==_0x3a2428[_0x3890('0x35')]){var _0x2207d2=moment();if(this['channels'][_0x3a2428[_0x3890('0x35')]]){if(!this['channels'][_0x3a2428['linkedid']][_0x3890('0x63')]){this[_0x3890('0x13')][_0x3a2428[_0x3890('0x35')]]['answered']=!![];this[_0x3890('0x13')][_0x3a2428['linkedid']][_0x3890('0x64')]=_0x2207d2[_0x3890('0x41')](_0x3890('0x65'));if(this[_0x3890('0x13')][_0x3a2428['linkedid']][_0x3890('0x46')]){this['channels'][_0x3a2428[_0x3890('0x35')]][_0x3890('0x66')]=_0x2207d2['diff'](this['channels'][_0x3a2428['linkedid']][_0x3890('0x46')],_0x3890('0x58'));}}this[_0x3890('0x13')][_0x3a2428[_0x3890('0x35')]][_0x3890('0x35')]=_0x3a2428[_0x3890('0x32')];if(_0x3a2428[_0x3890('0x62')]!==_0x3890('0x3e')){this['channels'][_0x3a2428['linkedid']]['connectedlinenum']=_0x3a2428[_0x3890('0x62')];}this['channels'][_0x3a2428['linkedid']][_0x3890('0x67')]=_0x3a2428[_0x3890('0x61')];this[_0x3890('0x13')][_0x3a2428['linkedid']][_0x3890('0x68')]=_0x3a2428[_0x3890('0x3b')];this['channels'][_0x3a2428[_0x3890('0x35')]]['disposition']=dispositions[_[_0x3890('0x48')](_0x3a2428[_0x3890('0x69')])];if(_0x41b25e){this[_0x3890('0x13')][_0x3a2428[_0x3890('0x35')]][_0x3890('0x6a')]=_0x41b25e['id'];this[_0x3890('0x13')][_0x3a2428[_0x3890('0x35')]][_0x3890('0x6b')]=_0x41b25e[_0x3890('0x4d')];}}if(this[_0x3890('0x13')][_0x3a2428[_0x3890('0x32')]]){if(!this[_0x3890('0x13')][_0x3a2428['uniqueid']][_0x3890('0x63')]){this['channels'][_0x3a2428[_0x3890('0x32')]][_0x3890('0x63')]=!![];this[_0x3890('0x13')][_0x3a2428[_0x3890('0x32')]]['answertime']=_0x2207d2[_0x3890('0x41')](_0x3890('0x65'));if(this[_0x3890('0x13')][_0x3a2428[_0x3890('0x32')]][_0x3890('0x46')]){this[_0x3890('0x13')][_0x3a2428[_0x3890('0x32')]]['holdtime']=_0x2207d2['diff'](this[_0x3890('0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e if(this[_0x3890('0x30')](_0x4b8818[_0x3890('0x78')][_0x3890('0x84')])){logger['info']('[%s][voiceCallReport][varset]\x20variable:xmd-destination\x20value:%s',_0x4b8818[_0x3890('0x32')],_0x4b8818[_0x3890('0x7a')]);this[_0x3890('0x13')][_0x4b8818[_0x3890('0x32')]][_0x3890('0x85')]=_0x4b8818[_0x3890('0x7a')];}else if(this['isNotNull'](_0x4b8818[_0x3890('0x78')][_0x3890('0x86')])){logger[_0x3890('0x29')](_0x3890('0x87'),_0x4b8818[_0x3890('0x32')],_0x4b8818[_0x3890('0x7a')]);this[_0x3890('0x13')][_0x4b8818['uniqueid']]['calleridpreview']=_0x4b8818[_0x3890('0x7a')];}else if(this[_0x3890('0x30')](_0x4b8818[_0x3890('0x78')][_0x3890('0x88')])){logger['info'](_0x3890('0x89'),_0x4b8818[_0x3890('0x32')],_0x4b8818[_0x3890('0x7a')]);this['channels'][_0x4b8818['uniqueid']]['queue']=_0x4b8818[_0x3890('0x7a')];}else if(this['isNotNull'](_0x4b8818['variable'][_0x3890('0x8a')])){logger[_0x3890('0x29')](_0x3890('0x8b'),_0x4b8818[_0x3890('0x32')],_0x4b8818[_0x3890('0x7a')]);this['channels'][_0x4b8818[_0x3890('0x32')]][_0x3890('0x8c')]=_0x4b8818['value'];}}}else if(this[_0x3890('0x30')](_0x4b8818[_0x3890('0x78')][_0x3890('0x79')])){if(_0x4b8818[_0x3890('0x7a')]){var _0x483255=path[_0x3890('0x8d')](_0x4b8818[_0x3890('0x7a')])[_0x3890('0x4d')];logger['info']('[%s][voiceCallReport][varset]\x20variable:mixmonitor_filename\x20value:%s',_0x483255,_0x4b8818['value']);this[_0x3890('0x8e')](_0x483255,_0x4b8818[_0x3890('0x7a')]);}}else if(this[_0x3890('0x13')][_0x4b8818['linkedid']]){if(this[_0x3890('0x30')](_0x4b8818[_0x3890('0x78')])){if(this[_0x3890('0x30')](_0x4b8818['variable']['sipcallid'])){logger['info'](_0x3890('0x8b'),_0x4b8818[_0x3890('0x35')],_0x4b8818['value']);this['channels'][_0x4b8818[_0x3890('0x35')]]['sipcalllinkedid']=_0x4b8818[_0x3890('0x7a')];}}}}}catch(_0x492968){logger[_0x3890('0x2c')]('[%s][voiceCallReport][varset]',_0x4b8818[_0x3890('0x32')],util[_0x3890('0x2e')](_0x492968,{'showHidden':![],'depth':null}));}};VoiceCallReport['prototype']['syncHangup']=function(_0x65ac31){try{if(this[_0x3890('0x30')](_0x65ac31)){logger['debug'](_0x3890('0x8f'),_0x65ac31[_0x3890('0x32')],util[_0x3890('0x2e')](_0x65ac31,{'showHidden':![],'depth':null}));if(this['blindTransfers'][_0x65ac31['linkedid']]){if(this[_0x3890('0x13')][this[_0x3890('0x15')][_0x65ac31[_0x3890('0x35')]]['linkedid']]){this[_0x3890('0x13')][this[_0x3890('0x15')][_0x65ac31['linkedid']][_0x3890('0x35')]][_0x3890('0x32')]=_0x65ac31[_0x3890('0x32')];this[_0x3890('0x13')][this[_0x3890('0x15')][_0x65ac31[_0x3890('0x35')]][_0x3890('0x35')]]['answered']=this[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]][_0x3890('0x63')];this[_0x3890('0x13')][this[_0x3890('0x15')][_0x65ac31['linkedid']][_0x3890('0x35')]][_0x3890('0x64')]=this[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]]['answertime'];this['channels'][this[_0x3890('0x15')][_0x65ac31[_0x3890('0x35')]]['linkedid']][_0x3890('0x68')]=this[_0x3890('0x13')][this[_0x3890('0x15')][_0x65ac31[_0x3890('0x35')]][_0x3890('0x35')]][_0x3890('0x3b')];this[_0x3890('0x13')][this[_0x3890('0x15')][_0x65ac31[_0x3890('0x35')]]['linkedid']]['disposition']=this[_0x3890('0x13')][_0x65ac31['uniqueid']]['disposition'];this['channels'][_0x65ac31[_0x3890('0x32')]]=this[_0x3890('0x13')][this['blindTransfers'][_0x65ac31[_0x3890('0x35')]]['linkedid']];delete this['channels'][this[_0x3890('0x15')][_0x65ac31[_0x3890('0x35')]][_0x3890('0x35')]];}else if(this[_0x3890('0x13')][this[_0x3890('0x15')][_0x65ac31[_0x3890('0x35')]][_0x3890('0x32')]]){this[_0x3890('0x13')][this['blindTransfers'][_0x65ac31[_0x3890('0x35')]][_0x3890('0x32')]][_0x3890('0x32')]=[this['channels'][this[_0x3890('0x15')][_0x65ac31['linkedid']]['uniqueid']][_0x3890('0x35')],this[_0x3890('0x13')][this[_0x3890('0x15')][_0x65ac31[_0x3890('0x35')]][_0x3890('0x32')]]['linkedid']=this[_0x3890('0x13')][this['blindTransfers'][_0x65ac31[_0x3890('0x35')]][_0x3890('0x32')]]['uniqueid']][0x0];this[_0x3890('0x13')][this[_0x3890('0x15')][_0x65ac31['linkedid']][_0x3890('0x32')]][_0x3890('0x63')]=this[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]]['answered'];this[_0x3890('0x13')][this['blindTransfers'][_0x65ac31[_0x3890('0x35')]][_0x3890('0x32')]][_0x3890('0x64')]=this['channels'][_0x65ac31['uniqueid']][_0x3890('0x64')];this[_0x3890('0x13')][this[_0x3890('0x15')][_0x65ac31['linkedid']][_0x3890('0x32')]][_0x3890('0x68')]=this[_0x3890('0x13')][this[_0x3890('0x15')][_0x65ac31[_0x3890('0x35')]][_0x3890('0x32')]][_0x3890('0x3b')];this['channels'][this['blindTransfers'][_0x65ac31[_0x3890('0x35')]][_0x3890('0x32')]]['disposition']=this[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]][_0x3890('0x47')];this[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]]=this[_0x3890('0x13')][this['blindTransfers'][_0x65ac31[_0x3890('0x35')]][_0x3890('0x32')]];delete this[_0x3890('0x13')][this[_0x3890('0x15')][_0x65ac31[_0x3890('0x35')]][_0x3890('0x32')]];}}if(this[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]]){logger[_0x3890('0x29')](_0x3890('0x90'),_0x65ac31[_0x3890('0x32')],_0x65ac31[_0x3890('0x91')]);var _0x26dc5b=moment();this['channels'][_0x65ac31[_0x3890('0x32')]][_0x3890('0x92')]=_0x26dc5b[_0x3890('0x41')](_0x3890('0x65'));this[_0x3890('0x13')][_0x65ac31['uniqueid']][_0x3890('0x57')]=_0x26dc5b[_0x3890('0x93')](this['channels'][_0x65ac31[_0x3890('0x32')]][_0x3890('0x46')],_0x3890('0x58'));if(this[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]][_0x3890('0x63')]){this[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]]['billableseconds']=_0x26dc5b['diff'](this[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]][_0x3890('0x64')],_0x3890('0x58'));this['channels'][_0x65ac31[_0x3890('0x32')]][_0x3890('0x66')]=this['channels'][_0x65ac31[_0x3890('0x32')]]['duration']-this[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]][_0x3890('0x94')];}if(_0x65ac31[_0x3890('0x39')]===_0x3890('0x3a')){if(this[_0x3890('0x14')][_0x65ac31[_0x3890('0x3b')]['split']('-')[0x0]]){this['agents'][_0x65ac31[_0x3890('0x3b')][_0x3890('0x3c')]('-')[0x0]]=_['omit'](this[_0x3890('0x14')][_0x65ac31['channel'][_0x3890('0x3c')]('-')[0x0]],['destconnectedlinenum']);logger['debug'](_0x3890('0x95'),_0x65ac31[_0x3890('0x32')],util[_0x3890('0x2e')]({'id':this[_0x3890('0x14')][_0x65ac31['channel']['split']('-')[0x0]]['id'],'destaccountcode':this[_0x3890('0x14')][_0x65ac31[_0x3890('0x3b')][_0x3890('0x3c')]('-')[0x0]]['accountcode']},{'showHidden':![],'depth':null}));this['emit'](util['format'](_0x3890('0x42'),this[_0x3890('0x14')][_0x65ac31[_0x3890('0x3b')]['split']('-')[0x0]]['name']),_0x3890('0x96'),{'id':this['agents'][_0x65ac31[_0x3890('0x3b')][_0x3890('0x3c')]('-')[0x0]]['id'],'destaccountcode':this[_0x3890('0x14')][_0x65ac31[_0x3890('0x3b')][_0x3890('0x3c')]('-')[0x0]][_0x3890('0x4c')]});for(var _0x51078b=0x0;_0x51078b<Object[_0x3890('0x49')](this[_0x3890('0x14')])[_0x3890('0x97')];_0x51078b++){var _0x1605cc=Object[_0x3890('0x49')](this[_0x3890('0x14')])[_0x51078b];var _0x5964b2=this[_0x3890('0x14')][_0x1605cc];if(_0x5964b2[_0x3890('0x4c')]===Number(this[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]][_0x3890('0x40')])){this[_0x3890('0x31')](util[_0x3890('0x41')]('user:%s',_0x5964b2[_0x3890('0x4d')]),_0x3890('0x96'),{'id':_0x5964b2['id'],'destaccountcode':_0x5964b2['accountcode'],'transfer':this[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]]['transferType']});break;}}}}var _0x557efb=this;Promise[_0x3890('0x98')]()[_0x3890('0x99')](function(){var _0x48c034=_0x557efb['channels'][_0x65ac31[_0x3890('0x32')]];if(typeof _0x48c034[_0x3890('0x9a')]===_0x3890('0x4a')){return;}if(_0x48c034[_0x3890('0x9b')]===!![]){return;}if(_[_0x3890('0x9c')](_0x48c034[_0x3890('0x76')])){return;}return RpcSetting['getSettings']()[_0x3890('0x99')](function(_0x55a595){if(!_0x55a595[_0x3890('0x9d')])return;return Promise[_0x3890('0x98')]()[_0x3890('0x99')](function(){return ami[_0x3890('0x9e')]({'action':_0x3890('0x9f'),'channel':_0x48c034[_0x3890('0x3b')]})[_0x3890('0xa0')](function(){});})[_0x3890('0x99')](function(){return ami[_0x3890('0x9e')]({'action':_0x3890('0x9f'),'channel':_0x48c034[_0x3890('0x68')]})[_0x3890('0xa0')](function(){})[_0x3890('0xa1')](function(){var _0x1b7174=_0x557efb[_0x3890('0x14')][_0x48c034[_0x3890('0x68')][_0x3890('0x3c')]('-')[0x0]];if(!_0x1b7174)return;io[_0x3890('0x31')](_0x3890('0xa2'),{'agentId':_0x1b7174['id'],'uniqueid':_0x48c034[_0x3890('0x32')]});});});});})['then'](function(){if(_0x65ac31[_0x3890('0xa3')]==='BlindTransfer'){_0x557efb['blindTransfers'][_0x65ac31[_0x3890('0x32')]]=_0x65ac31;}else{if(_0x557efb[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]]&&_0x557efb[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]][_0x3890('0x5d')]==='outbound'&&_0x557efb[_0x3890('0x15')][_0x65ac31['uniqueid']]){_0x557efb[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]]['uniqueid']=[_0x557efb[_0x3890('0x13')][_0x65ac31['uniqueid']][_0x3890('0x35')],_0x557efb['channels'][_0x65ac31[_0x3890('0x32')]][_0x3890('0x35')]=_0x557efb[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]][_0x3890('0x32')]][0x0];delete _0x557efb['blindTransfers'][_0x65ac31['uniqueid']];}}logger[_0x3890('0x33')](_0x3890('0xa4'),_0x65ac31[_0x3890('0x32')],util[_0x3890('0x2e')](_0x557efb[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]],{'showHidden':![],'depth':null}));ami['emit'](_0x3890('0xa5'),_0x557efb[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]]);delete _0x557efb[_0x3890('0x13')][_0x65ac31[_0x3890('0x32')]];});}}}catch(_0x150b1e){logger['error'](_0x3890('0xa6'),_0x65ac31['uniqueid'],util[_0x3890('0x2e')](_0x150b1e,{'showHidden':![],'depth':null}));}};VoiceCallReport[_0x3890('0x2f')][_0x3890('0x22')]=function(_0x18b089){try{if(this[_0x3890('0x30')](_0x18b089)){logger[_0x3890('0x29')](_0x3890('0xa7'),_0x18b089['uniqueid'],_0x18b089[_0x3890('0xa8')],_0x18b089['transfertargetcalleridnum']);logger[_0x3890('0x33')](_0x3890('0xa9'),_0x18b089['uniqueid'],util[_0x3890('0x2e')](_0x18b089,{'showHidden':![],'depth':null}));var _0x14e3ec;if(this[_0x3890('0x13')][_0x18b089['transfereeuniqueid']]){this[_0x3890('0x13')][_0x18b089[_0x3890('0xaa')]][_0x3890('0xab')]=_0x18b089[_0x3890('0xa8')];this['channels'][_0x18b089[_0x3890('0xaa')]][_0x3890('0xac')]=_0x18b089[_0x3890('0xad')];if(this[_0x3890('0x13')][_0x18b089[_0x3890('0xae')]]){_0x14e3ec=this[_0x3890('0x13')][_0x18b089['secondtransfereruniqueid']];this[_0x3890('0x13')][_0x18b089[_0x3890('0xae')]]=this['channels'][_0x18b089['transfereeuniqueid']];this[_0x3890('0x13')][_0x18b089[_0x3890('0xaa')]]=_0x14e3ec;}this['channels'][_0x18b089[_0x3890('0xae')]][_0x3890('0x9a')]='ATTENDED';}else if(this['channels'][_0x18b089[_0x3890('0xaf')]]){this[_0x3890('0x13')][_0x18b089[_0x3890('0xaf')]]['transfercalleridnum']=_0x18b089[_0x3890('0xa8')];this['channels'][_0x18b089['transfertargetuniqueid']][_0x3890('0xac')]=_0x18b089[_0x3890('0xad')];if(this[_0x3890('0x13')][_0x18b089[_0x3890('0xb0')]]){_0x14e3ec=this[_0x3890('0x13')][_0x18b089[_0x3890('0xb0')]];this[_0x3890('0x13')][_0x18b089[_0x3890('0xb0')]]=this[_0x3890('0x13')][_0x18b089[_0x3890('0xaf')]];this[_0x3890('0x13')][_0x18b089[_0x3890('0xaf')]]=_0x14e3ec;}this[_0x3890('0x13')][_0x18b089['transfertargetuniqueid']][_0x3890('0x9a')]='ATTENDED';}if((this['channels'][_0x18b089[_0x3890('0xb0')]]||this['channels'][_0x18b089[_0x3890('0xb1')]])&&this[_0x3890('0x13')][_0x18b089['secondtransfereruniqueid']]){var _0x4ce0a8=_[_0x3890('0xb2')]([this[_0x3890('0x13')][_0x18b089[_0x3890('0xb0')]],this[_0x3890('0x13')][_0x18b089[_0x3890('0xb1')]],this[_0x3890('0x13')][_0x18b089[_0x3890('0xae')]]],function(_0x39a677){return _0x39a677&&_0x39a677[_0x3890('0x5d')]===_0x3890('0xb3')&&_0x39a677[_0x3890('0xb4')];});if(_0x4ce0a8){if(this[_0x3890('0x13')][_0x18b089[_0x3890('0xb0')]])this[_0x3890('0x13')][_0x18b089['origtransfereruniqueid']]['transferType']='ATTENDED';if(this['channels'][_0x18b089[_0x3890('0xb1')]])this[_0x3890('0x13')][_0x18b089[_0x3890('0xb1')]][_0x3890('0x9a')]=_0x3890('0xb5');this[_0x3890('0x13')][_0x18b089['secondtransfereruniqueid']][_0x3890('0x9a')]=_0x3890('0xb5');}else{if(this['channels'][_0x18b089[_0x3890('0xaa')]]){this[_0x3890('0x13')][_0x18b089[_0x3890('0xae')]][_0x3890('0x9b')]=!![];}if(this[_0x3890('0x13')][_0x18b089[_0x3890('0xaf')]]){this[_0x3890('0x13')][_0x18b089['transfertargetuniqueid']][_0x3890('0x9b')]=!![];}}}}}catch(_0x3a928e){logger[_0x3890('0x2c')](_0x3890('0xb6'),_0x18b089[_0x3890('0x32')],util[_0x3890('0x2e')](_0x3a928e,{'showHidden':![],'depth':null}));}};VoiceCallReport['prototype'][_0x3890('0x24')]=function(_0x237330){try{if(this[_0x3890('0x30')](_0x237330)){logger[_0x3890('0x29')](_0x3890('0xb7'),_0x237330[_0x3890('0x32')],_0x237330[_0x3890('0xb8')],_0x237330['extension']);logger[_0x3890('0x33')]('[%s][voiceCallReport][blindtransfer]\x20event:',_0x237330[_0x3890('0x32')],util[_0x3890('0x2e')](_0x237330,{'showHidden':![],'depth':null}));if(this[_0x3890('0x13')][_0x237330[_0x3890('0xaa')]]){this[_0x3890('0x13')][_0x237330[_0x3890('0xaa')]][_0x3890('0xab')]=_0x237330['transfereecalleridnum'];this[_0x3890('0x13')][_0x237330[_0x3890('0xaa')]][_0x3890('0xac')]=_0x237330[_0x3890('0xb9')];this[_0x3890('0x13')][_0x237330['transfereeuniqueid']][_0x3890('0x9a')]=_0x3890('0xba');this['syncHangup']({'event':_0x3890('0xbb'),'uniqueid':_0x237330[_0x3890('0xaa')],'linkedid':_0x237330[_0x3890('0xbc')],'context':_0x237330[_0x3890('0x39')],'channel':_0x237330[_0x3890('0xbd')]});}else{this[_0x3890('0x13')][_0x237330[_0x3890('0xbc')]][_0x3890('0x9a')]=_0x3890('0xba');this[_0x3890('0x20')]({'event':_0x3890('0xbb'),'uniqueid':_0x237330[_0x3890('0xbc')],'linkedid':_0x237330[_0x3890('0xaa')],'context':_0x237330[_0x3890('0x39')],'channel':_0x237330[_0x3890('0xbd')]});}}}catch(_0x8f1d29){logger[_0x3890('0x2c')](_0x3890('0xbe'),_0x237330[_0x3890('0x32')],util[_0x3890('0x2e')](_0x8f1d29,{'showHidden':![],'depth':null}));}};VoiceCallReport[_0x3890('0x2f')][_0x3890('0x26')]=function(_0x1b9723){try{if(this['isNotNull'](_0x1b9723)){logger['debug'](_0x3890('0xbf'),_0x1b9723[_0x3890('0x32')],util[_0x3890('0x2e')](_0x1b9723,{'showHidden':![],'depth':null}));if(this[_0x3890('0x13')][_0x1b9723[_0x3890('0x32')]]){if(!_[_0x3890('0x5e')](this[_0x3890('0x13')][_0x1b9723[_0x3890('0x32')]]['answertime'])){this[_0x3890('0x13')][_0x1b9723['uniqueid']][_0x3890('0xc0')]=moment()[_0x3890('0x41')](_0x3890('0x65'));logger[_0x3890('0x29')]('[%s][voiceCallReport][musiconholdstart]\x20mohstarttime:%s',_0x1b9723[_0x3890('0x32')],this[_0x3890('0x13')][_0x1b9723['uniqueid']][_0x3890('0xc0')]);}}}}catch(_0x4a3d25){logger[_0x3890('0x2c')](_0x3890('0xc1'),_0x1b9723[_0x3890('0x32')],util['inspect'](_0x4a3d25,{'showHidden':![],'depth':null}));}};VoiceCallReport[_0x3890('0x2f')]['syncMusicOnHoldStop']=function(_0x1a4431){try{if(this['isNotNull'](_0x1a4431)){logger[_0x3890('0x33')](_0x3890('0xc2'),_0x1a4431['uniqueid'],util[_0x3890('0x2e')](_0x1a4431,{'showHidden':![],'depth':null}));if(this[_0x3890('0x13')][_0x1a4431[_0x3890('0x32')]]){if(!_[_0x3890('0x5e')](this['channels'][_0x1a4431['uniqueid']][_0x3890('0xc0')])){this[_0x3890('0x13')][_0x1a4431[_0x3890('0x32')]]['mohtime']+=moment()[_0x3890('0xc3')](0x0)[_0x3890('0x93')](this['channels'][_0x1a4431['uniqueid']][_0x3890('0xc0')],_0x3890('0x58'));logger[_0x3890('0x29')]('[%s][voiceCallReport][musiconholdstop]\x20mohtime:%s',_0x1a4431[_0x3890('0x32')],this['channels'][_0x1a4431[_0x3890('0x32')]]['mohtime']);delete this[_0x3890('0x13')][_0x1a4431[_0x3890('0x32')]][_0x3890('0xc0')];}}}}catch(_0x1890f2){logger[_0x3890('0x2c')](_0x3890('0xc4'),_0x1a4431[_0x3890('0x32')],util['inspect'](_0x1890f2,{'showHidden':![],'depth':null}));}};module['exports']=VoiceCallReport;