06531c899cd4d8de73bbd3c5f71590444dcd3919
[motion2.git] / server / services / ami / report / voiceDialReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xeff8=['memberdynamic','memberinterface','memberlastcall','isNil','includes','[%s][voiceDialReport][hangup]\x20event:','[%s][voiceDialReport][hangup]\x20reason:%s\x20lasteevent:complete','cause-txt','endtime','duration','diff','starttime','lastevent','complete','total','holdtime','seconds','billableseconds','sumHoldTime','sumDuration','custom:voiceDialReport','[%s][voiceDialReport][hangup]\x20sending\x20dialend\x20event:','custom:dialend','voice_outbound:save','[DEBUG]\x20Emit\x20voice_outbound_channel:remove\x20event','[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound_channel:remove\x20event:','linkedid','destuniqueid','[%s][voiceDialReport][hangup]','[%s][voiceDialReport][newexten]\x20event:','application','toLowerCase','applicationdata','appdata','cdr(','split','match','[%s][voiceDialReport][newexten]','exports','lodash','moment','ioredis','../../../config/environment','../../../config/logger','../ami','redis','defaults','socket.io-emitter','channels','outbound','applications','variables','bind','dialend','syncDialEnd','varset','syncVarSet','hangup','syncHangup','isNotNull','isUndefined','prototype','emit','syncDialBegin','debug','[%s][voiceDialReport][dialbegin]\x20event:','uniqueid','inspect','merge','format','YYYY-MM-DD\x20HH:mm:ss','called','channel','substring','lastIndexOf','omit','event','info','membername','interface','voice:outbound','voice_outbound_channel:save','[%s][voiceDialReport][dialbegin]\x20sending\x20dialbegin\x20event:','custom:dialbegin','error','[%s][voiceDialReport][dialbegin]','[%s][voiceDialReport][dialend]\x20event:','dialstatus','connectedlinenum','connectedlinename','answertime','connect','[%s][voiceDialReport][dialend]\x20agent:%s\x20lastevent:connect','[%s][voiceDialReport][dialend]\x20sending\x20dialconnect\x20event:','custom:dialconnect','[%s][voiceDialReport][dialend]\x20sending\x20voice_outbound_channel:save\x20event:','[%s][voiceDialReport][dialend]','[%s][voiceDialReport][varset]\x20event:','addVariable','variable','value','voice','outboundrouteid','keys','[%s][voiceDialReport][varset]','rtpaudioqos','rtpaudioqosbridged','rtpaudioqosjitter','rtpaudioqosjitterbridged','rtpaudioqosloss','rtpaudioqoslossbridged','rtpaudioqosrtt','sipcallid','sipuri','bridgepeer','bridgepvtcallid','membercalls'];(function(_0xfee6af,_0x293df4){var _0x54d4d9=function(_0x5f02ec){while(--_0x5f02ec){_0xfee6af['push'](_0xfee6af['shift']());}};_0x54d4d9(++_0x293df4);}(_0xeff8,0x186));var _0x8eff=function(_0x4c12ec,_0x2e9103){_0x4c12ec=_0x4c12ec-0x0;var _0x3ae42c=_0xeff8[_0x4c12ec];return _0x3ae42c;};'use strict';var _=require(_0x8eff('0x0'));var moment=require(_0x8eff('0x1'));var util=require('util');var Redis=require(_0x8eff('0x2'));var config=require(_0x8eff('0x3'));var logger=require(_0x8eff('0x4'))('ami');var ami=require(_0x8eff('0x5'));config[_0x8eff('0x6')]=_[_0x8eff('0x7')](config[_0x8eff('0x6')],{'host':'localhost','port':0x18eb});var io=require(_0x8eff('0x8'))(new Redis(config[_0x8eff('0x6')]));function VoiceDialReport(_0x3409bc){this[_0x8eff('0x9')]=_0x3409bc['outboundChannels'];this[_0x8eff('0xa')]=_0x3409bc[_0x8eff('0xa')];this[_0x8eff('0xb')]={};this[_0x8eff('0xc')]={};ami['on']('dialbegin',this['syncDialBegin'][_0x8eff('0xd')](this));ami['on'](_0x8eff('0xe'),this[_0x8eff('0xf')]['bind'](this));ami['on'](_0x8eff('0x10'),this[_0x8eff('0x11')]['bind'](this));ami['on'](_0x8eff('0x12'),this[_0x8eff('0x13')]['bind'](this));}VoiceDialReport['prototype'][_0x8eff('0x14')]=function(_0x43c914){return _0x43c914!==null&&!_[_0x8eff('0x15')](_0x43c914);};VoiceDialReport[_0x8eff('0x16')][_0x8eff('0x17')]=function(_0x56efdf,_0x3e7c01,_0x212a2e){io['to'](_0x56efdf)[_0x8eff('0x17')](_0x3e7c01,_0x212a2e);};VoiceDialReport[_0x8eff('0x16')][_0x8eff('0x18')]=function(_0x4cfc91){try{if(this[_0x8eff('0x14')](_0x4cfc91)){logger[_0x8eff('0x19')](_0x8eff('0x1a'),_0x4cfc91[_0x8eff('0x1b')],util[_0x8eff('0x1c')](_0x4cfc91,{'showHidden':![],'depth':null}));if(this['channels'][_0x4cfc91[_0x8eff('0x1b')]]){_[_0x8eff('0x1d')](this[_0x8eff('0x9')][_0x4cfc91[_0x8eff('0x1b')]],{'starttime':moment()[_0x8eff('0x1e')](_0x8eff('0x1f')),'lastevent':_0x8eff('0x20'),'interface':_0x4cfc91[_0x8eff('0x21')][_0x8eff('0x22')](0x0,_0x4cfc91[_0x8eff('0x21')][_0x8eff('0x23')]('-')),'membername':_0x4cfc91[_0x8eff('0x21')][_0x8eff('0x22')](_0x4cfc91[_0x8eff('0x21')][_0x8eff('0x23')]('/')+0x1,_0x4cfc91[_0x8eff('0x21')]['lastIndexOf']('-'))},_[_0x8eff('0x24')](_0x4cfc91,[_0x8eff('0x25'),'privilege']));logger[_0x8eff('0x26')]('[%s][voiceDialReport][dialbegin]\x20agent:%s\x20interface:%s\x20lastevent:called',_0x4cfc91[_0x8eff('0x1b')],this[_0x8eff('0x9')][_0x4cfc91[_0x8eff('0x1b')]][_0x8eff('0x27')],this[_0x8eff('0x9')][_0x4cfc91['uniqueid']][_0x8eff('0x28')]);logger[_0x8eff('0x19')]('[%s][voiceDialReport][dialbegin]\x20sending\x20voice_outbound_channel:save\x20event:',_0x4cfc91[_0x8eff('0x1b')],util[_0x8eff('0x1c')](this[_0x8eff('0x9')][_0x4cfc91[_0x8eff('0x1b')]],{'showHidden':![],'depth':null}));if(this[_0x8eff('0xb')][_0x4cfc91[_0x8eff('0x1b')]])_[_0x8eff('0x1d')](this[_0x8eff('0x9')][_0x4cfc91['uniqueid']],this[_0x8eff('0xb')][_0x4cfc91[_0x8eff('0x1b')]]);this[_0x8eff('0x17')](_0x8eff('0x29'),_0x8eff('0x2a'),this[_0x8eff('0x9')][_0x4cfc91['uniqueid']]);logger['debug'](_0x8eff('0x2b'),_0x4cfc91[_0x8eff('0x1b')],util[_0x8eff('0x1c')](this['channels'][_0x4cfc91[_0x8eff('0x1b')]],{'showHidden':![],'depth':null}));ami[_0x8eff('0x17')](_0x8eff('0x2c'),this[_0x8eff('0x9')][_0x4cfc91[_0x8eff('0x1b')]]);}}}catch(_0x2c5727){logger[_0x8eff('0x2d')](_0x8eff('0x2e'),_0x4cfc91[_0x8eff('0x1b')],util[_0x8eff('0x1c')](_0x2c5727,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x8eff('0x16')][_0x8eff('0xf')]=function(_0x5e0ecb){try{if(this[_0x8eff('0x14')](_0x5e0ecb)){logger[_0x8eff('0x19')](_0x8eff('0x2f'),_0x5e0ecb[_0x8eff('0x1b')],util['inspect'](_0x5e0ecb,{'showHidden':![],'depth':null}));if(this[_0x8eff('0x9')][_0x5e0ecb[_0x8eff('0x1b')]]){this['channels'][_0x5e0ecb['uniqueid']][_0x8eff('0x30')]=_0x5e0ecb[_0x8eff('0x30')];if(_0x5e0ecb['dialstatus']==='ANSWER'){this['channels'][_0x5e0ecb[_0x8eff('0x1b')]]['connectedlinenum']=_0x5e0ecb[_0x8eff('0x31')];this['channels'][_0x5e0ecb[_0x8eff('0x1b')]][_0x8eff('0x32')]=_0x5e0ecb[_0x8eff('0x32')];this[_0x8eff('0x9')][_0x5e0ecb[_0x8eff('0x1b')]][_0x8eff('0x33')]=moment()['format'](_0x8eff('0x1f'));this['channels'][_0x5e0ecb[_0x8eff('0x1b')]]['lastevent']=_0x8eff('0x34');logger[_0x8eff('0x26')](_0x8eff('0x35'),_0x5e0ecb[_0x8eff('0x1b')],_0x5e0ecb['channel'][_0x8eff('0x22')](_0x5e0ecb[_0x8eff('0x21')][_0x8eff('0x23')]('/')+0x1,_0x5e0ecb['channel'][_0x8eff('0x23')]('-')));logger[_0x8eff('0x19')](_0x8eff('0x36'),_0x5e0ecb[_0x8eff('0x1b')],util[_0x8eff('0x1c')](this[_0x8eff('0x9')][_0x5e0ecb[_0x8eff('0x1b')]],{'showHidden':![],'depth':null}));ami[_0x8eff('0x17')](_0x8eff('0x37'),this['channels'][_0x5e0ecb['uniqueid']]);}logger[_0x8eff('0x19')](_0x8eff('0x38'),_0x5e0ecb[_0x8eff('0x1b')],util[_0x8eff('0x1c')](this[_0x8eff('0x9')][_0x5e0ecb[_0x8eff('0x1b')]],{'showHidden':![],'depth':null}));this[_0x8eff('0x17')]('voice:outbound',_0x8eff('0x2a'),this[_0x8eff('0x9')][_0x5e0ecb['uniqueid']]);}}}catch(_0x411a1c){logger[_0x8eff('0x2d')](_0x8eff('0x39'),_0x5e0ecb[_0x8eff('0x1b')],util[_0x8eff('0x1c')](_0x411a1c,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x8eff('0x16')][_0x8eff('0x11')]=function(_0x37aaca){try{if(this[_0x8eff('0x14')](_0x37aaca)){logger['debug'](_0x8eff('0x3a'),_0x37aaca[_0x8eff('0x1b')],util[_0x8eff('0x1c')](_0x37aaca,{'showHidden':![],'depth':null}));this[_0x8eff('0x3b')](_0x37aaca[_0x8eff('0x1b')],_['keys'](_0x37aaca[_0x8eff('0x3c')])[0x0],_0x37aaca['value']);if(this[_0x8eff('0x14')](_0x37aaca[_0x8eff('0x3c')])&&this[_0x8eff('0x14')](_0x37aaca[_0x8eff('0x3c')]['outboundrouteid'])){if(_[_0x8eff('0x15')](this[_0x8eff('0x9')][_0x37aaca[_0x8eff('0x1b')]])){this['channels'][_0x37aaca['uniqueid']]={'routeId':_0x37aaca[_0x8eff('0x3d')],'variables':this[_0x8eff('0xc')][_0x37aaca[_0x8eff('0x1b')]],'motionChannel':_0x8eff('0x3e')};logger[_0x8eff('0x26')]('[%s][voiceDialReport][varset]\x20outboundrouteid:%s\x20variable:%s\x20value:%s',_0x37aaca[_0x8eff('0x1b')],_0x37aaca['variable'][_0x8eff('0x3f')],_[_0x8eff('0x40')](_0x37aaca['variable'])[0x0],_0x37aaca['value']);logger['debug']('[%s][voiceDialReport][varset]\x20sending\x20voice_outbound_channel:save\x20event:',_0x37aaca['uniqueid'],util['inspect'](this[_0x8eff('0x9')][_0x37aaca[_0x8eff('0x1b')]],{'showHidden':![],'depth':null}));this[_0x8eff('0x17')](_0x8eff('0x29'),_0x8eff('0x2a'),this[_0x8eff('0x9')][_0x37aaca[_0x8eff('0x1b')]]);}}}}catch(_0x3067c7){logger[_0x8eff('0x2d')](_0x8eff('0x41'),_0x37aaca['uniqueid'],util[_0x8eff('0x1c')](_0x3067c7,{'showHidden':![],'depth':null}));}};VoiceDialReport['prototype'][_0x8eff('0x3b')]=function(_0x10c10d,_0x254d6a,_0x26d252){var _0x5c491b=[_0x8eff('0x42'),_0x8eff('0x43'),_0x8eff('0x44'),_0x8eff('0x45'),_0x8eff('0x46'),_0x8eff('0x47'),_0x8eff('0x48'),'rtpaudioqosrttbridged',_0x8eff('0x49'),_0x8eff('0x4a'),_0x8eff('0x4b'),_0x8eff('0x4c'),_0x8eff('0x4d'),_0x8eff('0x4e'),_0x8eff('0x4f'),_0x8eff('0x50'),_0x8eff('0x27'),'memberpenalty','memberrealtime'];if(!_[_0x8eff('0x51')](_0x254d6a)&&!_[_0x8eff('0x52')](_0x5c491b,_0x254d6a)){if(_[_0x8eff('0x15')](this[_0x8eff('0xc')][_0x10c10d])){this[_0x8eff('0xc')][_0x10c10d]={};}this[_0x8eff('0xc')][_0x10c10d][_0x254d6a]=_0x26d252;}};VoiceDialReport['prototype'][_0x8eff('0x13')]=function(_0x1ca203){try{if(this[_0x8eff('0x14')](_0x1ca203)){logger['debug'](_0x8eff('0x53'),_0x1ca203[_0x8eff('0x1b')],util[_0x8eff('0x1c')](_0x1ca203,{'showHidden':![],'depth':null}));if(this[_0x8eff('0x9')][_0x1ca203['uniqueid']]){logger[_0x8eff('0x26')](_0x8eff('0x54'),_0x1ca203[_0x8eff('0x1b')],_0x1ca203[_0x8eff('0x55')]);this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]][_0x8eff('0x56')]=moment()['format'](_0x8eff('0x1f'));this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]][_0x8eff('0x57')]=moment(this[_0x8eff('0x9')][_0x1ca203['uniqueid']][_0x8eff('0x56')])[_0x8eff('0x58')](this[_0x8eff('0x9')][_0x1ca203['uniqueid']][_0x8eff('0x59')],'seconds');this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]][_0x8eff('0x5a')]=_0x8eff('0x5b');this[_0x8eff('0xa')][_0x8eff('0x5c')]+=0x1;if(this[_0x8eff('0x9')][_0x1ca203['uniqueid']]['answertime']){this[_0x8eff('0xa')]['answered']+=0x1;this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]][_0x8eff('0x5d')]=moment(this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]]['answertime'])[_0x8eff('0x58')](this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]][_0x8eff('0x59')],_0x8eff('0x5e'));this[_0x8eff('0x9')][_0x1ca203['uniqueid']][_0x8eff('0x5f')]=moment(this['channels'][_0x1ca203[_0x8eff('0x1b')]][_0x8eff('0x56')])['diff'](this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]][_0x8eff('0x33')],_0x8eff('0x5e'));this[_0x8eff('0xa')][_0x8eff('0x60')]+=this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]]['holdtime']||0x0;this[_0x8eff('0xa')]['sumBillable']+=this['channels'][_0x1ca203[_0x8eff('0x1b')]][_0x8eff('0x5f')];}this['outbound'][_0x8eff('0x61')]+=this[_0x8eff('0x9')][_0x1ca203['uniqueid']][_0x8eff('0x57')];logger[_0x8eff('0x19')]('[%s][voiceDialReport][hangup]\x20sending\x20voiceDialReport\x20event:',_0x1ca203[_0x8eff('0x1b')],util[_0x8eff('0x1c')](this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]],{'showHidden':![],'depth':null}));ami[_0x8eff('0x17')](_0x8eff('0x62'),this[_0x8eff('0x9')][_0x1ca203['uniqueid']]);logger['debug'](_0x8eff('0x63'),_0x1ca203[_0x8eff('0x1b')],util[_0x8eff('0x1c')](this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]],{'showHidden':![],'depth':null}));ami[_0x8eff('0x17')](_0x8eff('0x64'),this['channels'][_0x1ca203['uniqueid']]);logger[_0x8eff('0x19')]('[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound:save\x20event:',_0x1ca203['uniqueid'],util['inspect'](this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]],{'showHidden':![],'depth':null}));this[_0x8eff('0x17')](_0x8eff('0x29'),_0x8eff('0x65'),this[_0x8eff('0xa')]);logger[_0x8eff('0x26')](_0x8eff('0x66'),JSON['stringify'](this[_0x8eff('0x9')][_0x1ca203['uniqueid']]));logger[_0x8eff('0x19')](_0x8eff('0x67'),_0x1ca203[_0x8eff('0x1b')],util[_0x8eff('0x1c')](this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]],{'showHidden':![],'depth':null}));this['emit'](_0x8eff('0x29'),'voice_outbound_channel:remove',this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]]);delete this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x1b')]];}else if(this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x68')]]){this[_0x8eff('0x9')][_0x1ca203[_0x8eff('0x68')]][_0x8eff('0x1b')]=this['channels'][_0x1ca203[_0x8eff('0x68')]][_0x8eff('0x69')];}if(this[_0x8eff('0xc')][_0x1ca203[_0x8eff('0x1b')]]){delete this[_0x8eff('0xc')][_0x1ca203[_0x8eff('0x1b')]];}}}catch(_0x22d462){logger[_0x8eff('0x2d')](_0x8eff('0x6a'),_0x1ca203[_0x8eff('0x1b')],util['inspect'](_0x22d462,{'showHidden':![],'depth':null}));}};VoiceDialReport['prototype']['syncNewExten']=function(_0x5f3443){try{if(this[_0x8eff('0x14')](_0x5f3443)){logger[_0x8eff('0x19')](_0x8eff('0x6b'),_0x5f3443[_0x8eff('0x1b')],util[_0x8eff('0x1c')](_0x5f3443,{'showHidden':![],'depth':null}));if(_0x5f3443[_0x8eff('0x6c')][_0x8eff('0x6d')]()==='set'){_0x5f3443[_0x8eff('0x6e')]=(_0x5f3443[_0x8eff('0x6f')]||_0x5f3443[_0x8eff('0x6e')])[_0x8eff('0x6d')]();if(_['startsWith'](_0x5f3443[_0x8eff('0x6e')],_0x8eff('0x70'))){if(_['isUndefined'](this[_0x8eff('0xb')][_0x5f3443[_0x8eff('0x1b')]]))this[_0x8eff('0xb')][_0x5f3443['uniqueid']]={};logger['info']('[%s][voiceDialReport][newexten]\x20application:%s\x20appdata:%s',_0x5f3443[_0x8eff('0x1b')],_0x5f3443[_0x8eff('0x6c')],_0x5f3443[_0x8eff('0x6e')]);var _0x168465=_0x5f3443[_0x8eff('0x6e')][_0x8eff('0x71')]('=');var _0x283f26=_0x168465[0x0][_0x8eff('0x72')](/cdr\((.*)\)/);if(_0x283f26)this[_0x8eff('0xb')][_0x5f3443[_0x8eff('0x1b')]][_0x283f26[0x1]]=_0x168465[0x1];}}}}catch(_0x4272e8){logger['error'](_0x8eff('0x73'),_0x5f3443['uniqueid'],util[_0x8eff('0x1c')](_0x4272e8,{'showHidden':![],'depth':null}));}};module[_0x8eff('0x74')]=VoiceDialReport;