server/services/ami/report/voiceDialReport.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x2c79=['lodash','moment','ioredis','../../../config/environment','ami','../ami','defaults','redis','localhost','socket.io-emitter','channels','outbound','variables','dialbegin','syncDialBegin','bind','dialend','varset','syncVarSet','hangup','prototype','isNotNull','isUndefined','emit','uniqueid','merge','YYYY-MM-DD\x20HH:mm:ss','called','substring','lastIndexOf','channel','omit','event','privilege','voice:outbound','voice_outbound_channel:save','custom:dialbegin','[syncDialBegin][VoiceDialReport]','inspect','syncDialEnd','dialstatus','ANSWER','connectedlinenum','connectedlinename','answertime','format','lastevent','connect','custom:dialconnect','error','[syncDialEnd][VoiceDialReport]','keys','variable','value','[syncVarSet][VoiceDialReport]','rtpaudioqos','rtpaudioqosbridged','rtpaudioqoslossbridged','rtpaudioqosrtt','sipcallid','sipuri','bridgepeer','membercalls','memberdynamic','memberinterface','memberpenalty','memberrealtime','isNil','includes','endtime','duration','starttime','seconds','complete','answered','holdtime','diff','billableseconds','sumHoldTime','custom:voiceDialReport','voice_outbound:save','info','[DEBUG]\x20Emit\x20voice_outbound_channel:remove\x20event','stringify','voice_outbound_channel:remove','[syncHangup][VoiceDialReport]'];(function(_0x11d830,_0x116d43){var _0x4868e7=function(_0x2eaa4a){while(--_0x2eaa4a){_0x11d830['push'](_0x11d830['shift']());}};_0x4868e7(++_0x116d43);}(_0x2c79,0x102));var _0x92c7=function(_0x131d5d,_0x4acfed){_0x131d5d=_0x131d5d-0x0;var _0x3d5c74=_0x2c79[_0x131d5d];return _0x3d5c74;};'use strict';var _=require(_0x92c7('0x0'));var moment=require(_0x92c7('0x1'));var util=require('util');var Redis=require(_0x92c7('0x2'));var config=require(_0x92c7('0x3'));var logger=require('../../../config/logger')(_0x92c7('0x4'));var ami=require(_0x92c7('0x5'));config['redis']=_[_0x92c7('0x6')](config[_0x92c7('0x7')],{'host':_0x92c7('0x8'),'port':0x18eb});var io=require(_0x92c7('0x9'))(new Redis(config[_0x92c7('0x7')]));function VoiceDialReport(_0xd17552){this[_0x92c7('0xa')]=_0xd17552['outboundChannels'];this[_0x92c7('0xb')]=_0xd17552[_0x92c7('0xb')];this[_0x92c7('0xc')]={};ami['on'](_0x92c7('0xd'),this[_0x92c7('0xe')][_0x92c7('0xf')](this));ami['on'](_0x92c7('0x10'),this['syncDialEnd'][_0x92c7('0xf')](this));ami['on'](_0x92c7('0x11'),this[_0x92c7('0x12')][_0x92c7('0xf')](this));ami['on'](_0x92c7('0x13'),this['syncHangup'][_0x92c7('0xf')](this));}VoiceDialReport[_0x92c7('0x14')][_0x92c7('0x15')]=function(_0x4471a1){return _0x4471a1!==null&&!_[_0x92c7('0x16')](_0x4471a1);};VoiceDialReport[_0x92c7('0x14')][_0x92c7('0x17')]=function(_0x3a10ba,_0x5b6bcb,_0x54615b){io['to'](_0x3a10ba)[_0x92c7('0x17')](_0x5b6bcb,_0x54615b);};VoiceDialReport[_0x92c7('0x14')]['syncDialBegin']=function(_0x26ecc1){try{if(this[_0x92c7('0x15')](_0x26ecc1)){if(this['channels'][_0x26ecc1[_0x92c7('0x18')]]){_[_0x92c7('0x19')](this[_0x92c7('0xa')][_0x26ecc1[_0x92c7('0x18')]],{'starttime':moment()['format'](_0x92c7('0x1a')),'lastevent':_0x92c7('0x1b'),'interface':_0x26ecc1['channel'][_0x92c7('0x1c')](0x0,_0x26ecc1['channel'][_0x92c7('0x1d')]('-')),'membername':_0x26ecc1[_0x92c7('0x1e')][_0x92c7('0x1c')](_0x26ecc1[_0x92c7('0x1e')]['lastIndexOf']('/')+0x1,_0x26ecc1[_0x92c7('0x1e')]['lastIndexOf']('-'))},_[_0x92c7('0x1f')](_0x26ecc1,[_0x92c7('0x20'),_0x92c7('0x21')]));this[_0x92c7('0x17')](_0x92c7('0x22'),_0x92c7('0x23'),this[_0x92c7('0xa')][_0x26ecc1[_0x92c7('0x18')]]);ami[_0x92c7('0x17')](_0x92c7('0x24'),this[_0x92c7('0xa')][_0x26ecc1[_0x92c7('0x18')]]);}}}catch(_0x372503){logger['error'](_0x92c7('0x25'),util[_0x92c7('0x26')](_0x372503,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x92c7('0x14')][_0x92c7('0x27')]=function(_0x3d9379){try{if(this[_0x92c7('0x15')](_0x3d9379)){if(this['channels'][_0x3d9379['uniqueid']]){this[_0x92c7('0xa')][_0x3d9379[_0x92c7('0x18')]][_0x92c7('0x28')]=_0x3d9379['dialstatus'];if(_0x3d9379[_0x92c7('0x28')]===_0x92c7('0x29')){this['channels'][_0x3d9379[_0x92c7('0x18')]][_0x92c7('0x2a')]=_0x3d9379['connectedlinenum'];this[_0x92c7('0xa')][_0x3d9379['uniqueid']][_0x92c7('0x2b')]=_0x3d9379[_0x92c7('0x2b')];this['channels'][_0x3d9379[_0x92c7('0x18')]][_0x92c7('0x2c')]=moment()[_0x92c7('0x2d')](_0x92c7('0x1a'));this[_0x92c7('0xa')][_0x3d9379[_0x92c7('0x18')]][_0x92c7('0x2e')]=_0x92c7('0x2f');ami['emit'](_0x92c7('0x30'),this[_0x92c7('0xa')][_0x3d9379[_0x92c7('0x18')]]);}this['emit'](_0x92c7('0x22'),_0x92c7('0x23'),this['channels'][_0x3d9379['uniqueid']]);}}}catch(_0x5011e0){logger[_0x92c7('0x31')](_0x92c7('0x32'),util['inspect'](_0x5011e0,{'showHidden':![],'depth':null}));}};VoiceDialReport['prototype'][_0x92c7('0x12')]=function(_0x324569){try{if(this[_0x92c7('0x15')](_0x324569)){this['addVariable'](_0x324569[_0x92c7('0x18')],_[_0x92c7('0x33')](_0x324569[_0x92c7('0x34')])[0x0],_0x324569[_0x92c7('0x35')]);if(this['isNotNull'](_0x324569[_0x92c7('0x34')])&&this[_0x92c7('0x15')](_0x324569['variable']['outboundrouteid'])){if(_[_0x92c7('0x16')](this[_0x92c7('0xa')][_0x324569[_0x92c7('0x18')]])){this[_0x92c7('0xa')][_0x324569['uniqueid']]={'routeId':_0x324569[_0x92c7('0x35')],'variables':this['variables'][_0x324569[_0x92c7('0x18')]]};this['emit'](_0x92c7('0x22'),'voice_outbound_channel:save',this[_0x92c7('0xa')][_0x324569[_0x92c7('0x18')]]);}}}}catch(_0xa8420f){logger['error'](_0x92c7('0x36'),util[_0x92c7('0x26')](_0xa8420f,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x92c7('0x14')]['addVariable']=function(_0x59ba4f,_0x226e5e,_0x2172cc){var _0x1709eb=[_0x92c7('0x37'),_0x92c7('0x38'),'rtpaudioqosjitter','rtpaudioqosjitterbridged','rtpaudioqosloss',_0x92c7('0x39'),_0x92c7('0x3a'),'rtpaudioqosrttbridged',_0x92c7('0x3b'),_0x92c7('0x3c'),_0x92c7('0x3d'),'bridgepvtcallid',_0x92c7('0x3e'),_0x92c7('0x3f'),_0x92c7('0x40'),'memberlastcall','membername',_0x92c7('0x41'),_0x92c7('0x42')];if(!_[_0x92c7('0x43')](_0x226e5e)&&!_[_0x92c7('0x44')](_0x1709eb,_0x226e5e)){if(_[_0x92c7('0x16')](this['variables'][_0x59ba4f])){this[_0x92c7('0xc')][_0x59ba4f]={};}this['variables'][_0x59ba4f][_0x226e5e]=_0x2172cc;}};VoiceDialReport[_0x92c7('0x14')]['syncHangup']=function(_0x3751fe){try{if(this['isNotNull'](_0x3751fe)){if(this['channels'][_0x3751fe[_0x92c7('0x18')]]){this['channels'][_0x3751fe['uniqueid']][_0x92c7('0x45')]=moment()['format'](_0x92c7('0x1a'));this[_0x92c7('0xa')][_0x3751fe[_0x92c7('0x18')]][_0x92c7('0x46')]=moment(this[_0x92c7('0xa')][_0x3751fe[_0x92c7('0x18')]]['endtime'])['diff'](this[_0x92c7('0xa')][_0x3751fe[_0x92c7('0x18')]][_0x92c7('0x47')],_0x92c7('0x48'));this[_0x92c7('0xa')][_0x3751fe['uniqueid']][_0x92c7('0x2e')]=_0x92c7('0x49');this[_0x92c7('0xb')]['total']+=0x1;if(this['channels'][_0x3751fe['uniqueid']][_0x92c7('0x2c')]){this[_0x92c7('0xb')][_0x92c7('0x4a')]+=0x1;this[_0x92c7('0xa')][_0x3751fe['uniqueid']][_0x92c7('0x4b')]=moment(this['channels'][_0x3751fe[_0x92c7('0x18')]]['answertime'])[_0x92c7('0x4c')](this[_0x92c7('0xa')][_0x3751fe['uniqueid']][_0x92c7('0x47')],_0x92c7('0x48'));this[_0x92c7('0xa')][_0x3751fe[_0x92c7('0x18')]][_0x92c7('0x4d')]=moment(this[_0x92c7('0xa')][_0x3751fe[_0x92c7('0x18')]][_0x92c7('0x45')])[_0x92c7('0x4c')](this['channels'][_0x3751fe[_0x92c7('0x18')]][_0x92c7('0x2c')],_0x92c7('0x48'));this[_0x92c7('0xb')][_0x92c7('0x4e')]+=this[_0x92c7('0xa')][_0x3751fe['uniqueid']]['holdtime']||0x0;this[_0x92c7('0xb')]['sumBillable']+=this['channels'][_0x3751fe[_0x92c7('0x18')]][_0x92c7('0x4d')];}this[_0x92c7('0xb')]['sumDuration']+=this[_0x92c7('0xa')][_0x3751fe[_0x92c7('0x18')]][_0x92c7('0x46')];ami[_0x92c7('0x17')](_0x92c7('0x4f'),this[_0x92c7('0xa')][_0x3751fe[_0x92c7('0x18')]]);ami[_0x92c7('0x17')]('custom:dialend',this[_0x92c7('0xa')][_0x3751fe[_0x92c7('0x18')]]);this[_0x92c7('0x17')](_0x92c7('0x22'),_0x92c7('0x50'),this[_0x92c7('0xb')]);logger[_0x92c7('0x51')](_0x92c7('0x52'),JSON[_0x92c7('0x53')](this['channels'][_0x3751fe[_0x92c7('0x18')]]));this[_0x92c7('0x17')](_0x92c7('0x22'),_0x92c7('0x54'),this[_0x92c7('0xa')][_0x3751fe[_0x92c7('0x18')]]);delete this[_0x92c7('0xa')][_0x3751fe[_0x92c7('0x18')]];}if(this[_0x92c7('0xc')][_0x3751fe[_0x92c7('0x18')]]){delete this[_0x92c7('0xc')][_0x3751fe['uniqueid']];}}}catch(_0x268c18){logger['error'](_0x92c7('0x55'),util[_0x92c7('0x26')](_0x268c18,{'showHidden':![],'depth':null}));}};module['exports']=VoiceDialReport;