72659237d5819b3065741d21556691065e0de23b
[motion2.git] / server / services / ami / report / voiceDialReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xb4c7=['[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound:save\x20event:','voice_outbound:save','[DEBUG]\x20Emit\x20voice_outbound_channel:remove\x20event','stringify','[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound_channel:remove\x20event:','voice_outbound_channel:remove','linkedid','destuniqueid','error','[%s][voiceDialReport][hangup]','syncNewExten','[%s][voiceDialReport][newexten]\x20event:','application','toLowerCase','set','applicationdata','appdata','startsWith','cdr(','[%s][voiceDialReport][newexten]\x20application:%s\x20appdata:%s','[%s][voiceDialReport][newexten]','exports','lodash','moment','util','ioredis','../../../config/environment','ami','../ami','redis','defaults','socket.io-emitter','outboundChannels','outbound','applications','variables','dialbegin','syncDialBegin','bind','dialend','syncDialEnd','varset','syncVarSet','syncHangup','prototype','isNotNull','isUndefined','emit','debug','[%s][voiceDialReport][dialbegin]\x20event:','uniqueid','channels','merge','format','YYYY-MM-DD\x20HH:mm:ss','called','channel','substring','lastIndexOf','omit','event','privilege','info','[%s][voiceDialReport][dialbegin]\x20agent:%s\x20interface:%s\x20lastevent:called','membername','interface','[%s][voiceDialReport][dialbegin]\x20sending\x20voice_outbound_channel:save\x20event:','inspect','voice:outbound','voice_outbound_channel:save','[%s][voiceDialReport][dialbegin]\x20sending\x20dialbegin\x20event:','custom:dialbegin','[%s][voiceDialReport][dialend]\x20event:','dialstatus','connectedlinenum','connectedlinename','lastevent','[%s][voiceDialReport][dialend]\x20agent:%s\x20lastevent:connect','[%s][voiceDialReport][dialend]\x20sending\x20dialconnect\x20event:','custom:dialconnect','[%s][voiceDialReport][dialend]\x20sending\x20voice_outbound_channel:save\x20event:','[%s][voiceDialReport][varset]\x20event:','keys','value','variable','outboundrouteid','voice','[%s][voiceDialReport][varset]\x20sending\x20voice_outbound_channel:save\x20event:','rtpaudioqosbridged','rtpaudioqosjitterbridged','rtpaudioqoslossbridged','rtpaudioqosrtt','sipuri','bridgepeer','bridgepvtcallid','memberinterface','memberlastcall','memberrealtime','isNil','includes','cause-txt','duration','endtime','diff','starttime','seconds','complete','total','answertime','answered','holdtime','billableseconds','sumBillable','sumDuration','[%s][voiceDialReport][hangup]\x20sending\x20voiceDialReport\x20event:','custom:voiceDialReport','[%s][voiceDialReport][hangup]\x20sending\x20dialend\x20event:'];(function(_0x191c44,_0x20a896){var _0x1086cd=function(_0x2e2cac){while(--_0x2e2cac){_0x191c44['push'](_0x191c44['shift']());}};_0x1086cd(++_0x20a896);}(_0xb4c7,0x1ea));var _0x7b4c=function(_0x3cb23e,_0x56bd2d){_0x3cb23e=_0x3cb23e-0x0;var _0x1b3cab=_0xb4c7[_0x3cb23e];return _0x1b3cab;};'use strict';var _=require(_0x7b4c('0x0'));var moment=require(_0x7b4c('0x1'));var util=require(_0x7b4c('0x2'));var Redis=require(_0x7b4c('0x3'));var config=require(_0x7b4c('0x4'));var logger=require('../../../config/logger')(_0x7b4c('0x5'));var ami=require(_0x7b4c('0x6'));config[_0x7b4c('0x7')]=_[_0x7b4c('0x8')](config[_0x7b4c('0x7')],{'host':'localhost','port':0x18eb});var io=require(_0x7b4c('0x9'))(new Redis(config[_0x7b4c('0x7')]));function VoiceDialReport(_0x2dd5c7){this['channels']=_0x2dd5c7[_0x7b4c('0xa')];this[_0x7b4c('0xb')]=_0x2dd5c7['outbound'];this[_0x7b4c('0xc')]={};this[_0x7b4c('0xd')]={};ami['on'](_0x7b4c('0xe'),this[_0x7b4c('0xf')][_0x7b4c('0x10')](this));ami['on'](_0x7b4c('0x11'),this[_0x7b4c('0x12')][_0x7b4c('0x10')](this));ami['on'](_0x7b4c('0x13'),this[_0x7b4c('0x14')]['bind'](this));ami['on']('hangup',this[_0x7b4c('0x15')][_0x7b4c('0x10')](this));}VoiceDialReport[_0x7b4c('0x16')][_0x7b4c('0x17')]=function(_0x3e1558){return _0x3e1558!==null&&!_[_0x7b4c('0x18')](_0x3e1558);};VoiceDialReport[_0x7b4c('0x16')][_0x7b4c('0x19')]=function(_0x25b90b,_0x387488,_0x593a19){io['to'](_0x25b90b)[_0x7b4c('0x19')](_0x387488,_0x593a19);};VoiceDialReport[_0x7b4c('0x16')][_0x7b4c('0xf')]=function(_0x2a0e2f){try{if(this[_0x7b4c('0x17')](_0x2a0e2f)){logger[_0x7b4c('0x1a')](_0x7b4c('0x1b'),_0x2a0e2f[_0x7b4c('0x1c')],util['inspect'](_0x2a0e2f,{'showHidden':![],'depth':null}));if(this[_0x7b4c('0x1d')][_0x2a0e2f[_0x7b4c('0x1c')]]){_[_0x7b4c('0x1e')](this[_0x7b4c('0x1d')][_0x2a0e2f['uniqueid']],{'starttime':moment()[_0x7b4c('0x1f')](_0x7b4c('0x20')),'lastevent':_0x7b4c('0x21'),'interface':_0x2a0e2f[_0x7b4c('0x22')][_0x7b4c('0x23')](0x0,_0x2a0e2f[_0x7b4c('0x22')][_0x7b4c('0x24')]('-')),'membername':_0x2a0e2f[_0x7b4c('0x22')][_0x7b4c('0x23')](_0x2a0e2f['channel'][_0x7b4c('0x24')]('/')+0x1,_0x2a0e2f[_0x7b4c('0x22')][_0x7b4c('0x24')]('-'))},_[_0x7b4c('0x25')](_0x2a0e2f,[_0x7b4c('0x26'),_0x7b4c('0x27')]));logger[_0x7b4c('0x28')](_0x7b4c('0x29'),_0x2a0e2f[_0x7b4c('0x1c')],this[_0x7b4c('0x1d')][_0x2a0e2f['uniqueid']][_0x7b4c('0x2a')],this[_0x7b4c('0x1d')][_0x2a0e2f[_0x7b4c('0x1c')]][_0x7b4c('0x2b')]);logger[_0x7b4c('0x1a')](_0x7b4c('0x2c'),_0x2a0e2f[_0x7b4c('0x1c')],util[_0x7b4c('0x2d')](this[_0x7b4c('0x1d')][_0x2a0e2f[_0x7b4c('0x1c')]],{'showHidden':![],'depth':null}));if(this[_0x7b4c('0xc')][_0x2a0e2f[_0x7b4c('0x1c')]])_[_0x7b4c('0x1e')](this['channels'][_0x2a0e2f[_0x7b4c('0x1c')]],this[_0x7b4c('0xc')][_0x2a0e2f[_0x7b4c('0x1c')]]);this[_0x7b4c('0x19')](_0x7b4c('0x2e'),_0x7b4c('0x2f'),this[_0x7b4c('0x1d')][_0x2a0e2f[_0x7b4c('0x1c')]]);logger[_0x7b4c('0x1a')](_0x7b4c('0x30'),_0x2a0e2f[_0x7b4c('0x1c')],util[_0x7b4c('0x2d')](this[_0x7b4c('0x1d')][_0x2a0e2f[_0x7b4c('0x1c')]],{'showHidden':![],'depth':null}));ami[_0x7b4c('0x19')](_0x7b4c('0x31'),this[_0x7b4c('0x1d')][_0x2a0e2f[_0x7b4c('0x1c')]]);}}}catch(_0x9d3d31){logger['error']('[%s][voiceDialReport][dialbegin]',_0x2a0e2f['uniqueid'],util[_0x7b4c('0x2d')](_0x9d3d31,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x7b4c('0x16')][_0x7b4c('0x12')]=function(_0x66e770){try{if(this['isNotNull'](_0x66e770)){logger[_0x7b4c('0x1a')](_0x7b4c('0x32'),_0x66e770['uniqueid'],util[_0x7b4c('0x2d')](_0x66e770,{'showHidden':![],'depth':null}));if(this['channels'][_0x66e770[_0x7b4c('0x1c')]]){this[_0x7b4c('0x1d')][_0x66e770[_0x7b4c('0x1c')]]['dialstatus']=_0x66e770[_0x7b4c('0x33')];if(_0x66e770[_0x7b4c('0x33')]==='ANSWER'){this[_0x7b4c('0x1d')][_0x66e770[_0x7b4c('0x1c')]][_0x7b4c('0x34')]=_0x66e770[_0x7b4c('0x34')];this['channels'][_0x66e770['uniqueid']][_0x7b4c('0x35')]=_0x66e770[_0x7b4c('0x35')];this['channels'][_0x66e770[_0x7b4c('0x1c')]]['answertime']=moment()['format'](_0x7b4c('0x20'));this[_0x7b4c('0x1d')][_0x66e770[_0x7b4c('0x1c')]][_0x7b4c('0x36')]='connect';logger[_0x7b4c('0x28')](_0x7b4c('0x37'),_0x66e770[_0x7b4c('0x1c')],_0x66e770[_0x7b4c('0x22')][_0x7b4c('0x23')](_0x66e770[_0x7b4c('0x22')][_0x7b4c('0x24')]('/')+0x1,_0x66e770['channel']['lastIndexOf']('-')));logger[_0x7b4c('0x1a')](_0x7b4c('0x38'),_0x66e770[_0x7b4c('0x1c')],util[_0x7b4c('0x2d')](this[_0x7b4c('0x1d')][_0x66e770['uniqueid']],{'showHidden':![],'depth':null}));ami[_0x7b4c('0x19')](_0x7b4c('0x39'),this[_0x7b4c('0x1d')][_0x66e770[_0x7b4c('0x1c')]]);}logger[_0x7b4c('0x1a')](_0x7b4c('0x3a'),_0x66e770[_0x7b4c('0x1c')],util[_0x7b4c('0x2d')](this[_0x7b4c('0x1d')][_0x66e770['uniqueid']],{'showHidden':![],'depth':null}));this[_0x7b4c('0x19')]('voice:outbound',_0x7b4c('0x2f'),this['channels'][_0x66e770[_0x7b4c('0x1c')]]);}}}catch(_0x46a23d){logger['error']('[%s][voiceDialReport][dialend]',_0x66e770[_0x7b4c('0x1c')],util[_0x7b4c('0x2d')](_0x46a23d,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x7b4c('0x16')][_0x7b4c('0x14')]=function(_0x57abb5){try{if(this[_0x7b4c('0x17')](_0x57abb5)){logger[_0x7b4c('0x1a')](_0x7b4c('0x3b'),_0x57abb5['uniqueid'],util[_0x7b4c('0x2d')](_0x57abb5,{'showHidden':![],'depth':null}));this['addVariable'](_0x57abb5['uniqueid'],_[_0x7b4c('0x3c')](_0x57abb5['variable'])[0x0],_0x57abb5[_0x7b4c('0x3d')]);if(this[_0x7b4c('0x17')](_0x57abb5[_0x7b4c('0x3e')])&&this[_0x7b4c('0x17')](_0x57abb5[_0x7b4c('0x3e')][_0x7b4c('0x3f')])){if(_[_0x7b4c('0x18')](this[_0x7b4c('0x1d')][_0x57abb5[_0x7b4c('0x1c')]])){this['channels'][_0x57abb5[_0x7b4c('0x1c')]]={'routeId':_0x57abb5['value'],'variables':this['variables'][_0x57abb5[_0x7b4c('0x1c')]],'motionChannel':_0x7b4c('0x40')};logger['info']('[%s][voiceDialReport][varset]\x20outboundrouteid:%s\x20variable:%s\x20value:%s',_0x57abb5[_0x7b4c('0x1c')],_0x57abb5[_0x7b4c('0x3e')][_0x7b4c('0x3f')],_[_0x7b4c('0x3c')](_0x57abb5[_0x7b4c('0x3e')])[0x0],_0x57abb5[_0x7b4c('0x3d')]);logger[_0x7b4c('0x1a')](_0x7b4c('0x41'),_0x57abb5['uniqueid'],util[_0x7b4c('0x2d')](this[_0x7b4c('0x1d')][_0x57abb5[_0x7b4c('0x1c')]],{'showHidden':![],'depth':null}));this[_0x7b4c('0x19')](_0x7b4c('0x2e'),_0x7b4c('0x2f'),this[_0x7b4c('0x1d')][_0x57abb5[_0x7b4c('0x1c')]]);}}}}catch(_0x45957d){logger['error']('[%s][voiceDialReport][varset]',_0x57abb5[_0x7b4c('0x1c')],util[_0x7b4c('0x2d')](_0x45957d,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x7b4c('0x16')]['addVariable']=function(_0xfd4074,_0x2684e1,_0x5ddf41){var _0x1d82ee=['rtpaudioqos',_0x7b4c('0x42'),'rtpaudioqosjitter',_0x7b4c('0x43'),'rtpaudioqosloss',_0x7b4c('0x44'),_0x7b4c('0x45'),'rtpaudioqosrttbridged','sipcallid',_0x7b4c('0x46'),_0x7b4c('0x47'),_0x7b4c('0x48'),'membercalls','memberdynamic',_0x7b4c('0x49'),_0x7b4c('0x4a'),'membername','memberpenalty',_0x7b4c('0x4b')];if(!_[_0x7b4c('0x4c')](_0x2684e1)&&!_[_0x7b4c('0x4d')](_0x1d82ee,_0x2684e1)){if(_['isUndefined'](this[_0x7b4c('0xd')][_0xfd4074])){this[_0x7b4c('0xd')][_0xfd4074]={};}this['variables'][_0xfd4074][_0x2684e1]=_0x5ddf41;}};VoiceDialReport['prototype'][_0x7b4c('0x15')]=function(_0x4d8491){try{if(this['isNotNull'](_0x4d8491)){logger[_0x7b4c('0x1a')]('[%s][voiceDialReport][hangup]\x20event:',_0x4d8491['uniqueid'],util[_0x7b4c('0x2d')](_0x4d8491,{'showHidden':![],'depth':null}));if(this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x1c')]]){logger[_0x7b4c('0x28')]('[%s][voiceDialReport][hangup]\x20reason:%s\x20lasteevent:complete',_0x4d8491['uniqueid'],_0x4d8491[_0x7b4c('0x4e')]);this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x1c')]]['endtime']=moment()[_0x7b4c('0x1f')](_0x7b4c('0x20'));this[_0x7b4c('0x1d')][_0x4d8491['uniqueid']][_0x7b4c('0x4f')]=moment(this[_0x7b4c('0x1d')][_0x4d8491['uniqueid']][_0x7b4c('0x50')])[_0x7b4c('0x51')](this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x1c')]][_0x7b4c('0x52')],_0x7b4c('0x53'));this[_0x7b4c('0x1d')][_0x4d8491['uniqueid']][_0x7b4c('0x36')]=_0x7b4c('0x54');this['outbound'][_0x7b4c('0x55')]+=0x1;if(this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x1c')]][_0x7b4c('0x56')]){this['outbound'][_0x7b4c('0x57')]+=0x1;this['channels'][_0x4d8491['uniqueid']][_0x7b4c('0x58')]=moment(this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x1c')]][_0x7b4c('0x56')])[_0x7b4c('0x51')](this['channels'][_0x4d8491['uniqueid']][_0x7b4c('0x52')],_0x7b4c('0x53'));this[_0x7b4c('0x1d')][_0x4d8491['uniqueid']][_0x7b4c('0x59')]=moment(this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x1c')]]['endtime'])[_0x7b4c('0x51')](this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x1c')]]['answertime'],_0x7b4c('0x53'));this[_0x7b4c('0xb')]['sumHoldTime']+=this[_0x7b4c('0x1d')][_0x4d8491['uniqueid']][_0x7b4c('0x58')]||0x0;this[_0x7b4c('0xb')][_0x7b4c('0x5a')]+=this['channels'][_0x4d8491['uniqueid']][_0x7b4c('0x59')];}this[_0x7b4c('0xb')][_0x7b4c('0x5b')]+=this['channels'][_0x4d8491[_0x7b4c('0x1c')]]['duration'];logger[_0x7b4c('0x1a')](_0x7b4c('0x5c'),_0x4d8491[_0x7b4c('0x1c')],util[_0x7b4c('0x2d')](this[_0x7b4c('0x1d')][_0x4d8491['uniqueid']],{'showHidden':![],'depth':null}));ami[_0x7b4c('0x19')](_0x7b4c('0x5d'),this['channels'][_0x4d8491[_0x7b4c('0x1c')]]);logger[_0x7b4c('0x1a')](_0x7b4c('0x5e'),_0x4d8491[_0x7b4c('0x1c')],util[_0x7b4c('0x2d')](this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x1c')]],{'showHidden':![],'depth':null}));ami[_0x7b4c('0x19')]('custom:dialend',this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x1c')]]);logger[_0x7b4c('0x1a')](_0x7b4c('0x5f'),_0x4d8491[_0x7b4c('0x1c')],util[_0x7b4c('0x2d')](this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x1c')]],{'showHidden':![],'depth':null}));this[_0x7b4c('0x19')](_0x7b4c('0x2e'),_0x7b4c('0x60'),this[_0x7b4c('0xb')]);logger[_0x7b4c('0x28')](_0x7b4c('0x61'),JSON[_0x7b4c('0x62')](this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x1c')]]));logger[_0x7b4c('0x1a')](_0x7b4c('0x63'),_0x4d8491[_0x7b4c('0x1c')],util['inspect'](this['channels'][_0x4d8491[_0x7b4c('0x1c')]],{'showHidden':![],'depth':null}));this[_0x7b4c('0x19')]('voice:outbound',_0x7b4c('0x64'),this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x1c')]]);delete this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x1c')]];}else if(this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x65')]]){this[_0x7b4c('0x1d')][_0x4d8491[_0x7b4c('0x65')]]['uniqueid']=this[_0x7b4c('0x1d')][_0x4d8491['linkedid']][_0x7b4c('0x66')];}if(this['variables'][_0x4d8491['uniqueid']]){delete this[_0x7b4c('0xd')][_0x4d8491['uniqueid']];}}}catch(_0x5d34d9){logger[_0x7b4c('0x67')](_0x7b4c('0x68'),_0x4d8491[_0x7b4c('0x1c')],util['inspect'](_0x5d34d9,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x7b4c('0x16')][_0x7b4c('0x69')]=function(_0x10e789){try{if(this[_0x7b4c('0x17')](_0x10e789)){logger[_0x7b4c('0x1a')](_0x7b4c('0x6a'),_0x10e789[_0x7b4c('0x1c')],util[_0x7b4c('0x2d')](_0x10e789,{'showHidden':![],'depth':null}));if(_0x10e789[_0x7b4c('0x6b')][_0x7b4c('0x6c')]()===_0x7b4c('0x6d')){_0x10e789[_0x7b4c('0x6e')]=(_0x10e789[_0x7b4c('0x6f')]||_0x10e789[_0x7b4c('0x6e')])['toLowerCase']();if(_[_0x7b4c('0x70')](_0x10e789[_0x7b4c('0x6e')],_0x7b4c('0x71'))){if(_[_0x7b4c('0x18')](this['applications'][_0x10e789[_0x7b4c('0x1c')]]))this[_0x7b4c('0xc')][_0x10e789[_0x7b4c('0x1c')]]={};logger[_0x7b4c('0x28')](_0x7b4c('0x72'),_0x10e789[_0x7b4c('0x1c')],_0x10e789[_0x7b4c('0x6b')],_0x10e789['applicationdata']);var _0x11c809=_0x10e789[_0x7b4c('0x6e')]['split']('=');var _0x4a9cf6=_0x11c809[0x0]['match'](/cdr\((.*)\)/);if(_0x4a9cf6)this[_0x7b4c('0xc')][_0x10e789[_0x7b4c('0x1c')]][_0x4a9cf6[0x1]]=_0x11c809[0x1];}}}}catch(_0x24d4f9){logger[_0x7b4c('0x67')](_0x7b4c('0x73'),_0x10e789[_0x7b4c('0x1c')],util[_0x7b4c('0x2d')](_0x24d4f9,{'showHidden':![],'depth':null}));}};module[_0x7b4c('0x74')]=VoiceDialReport;