c40f0ae003e84d61a3b948c3403f03982dd96ee4
[motion2.git] / server / services / ami / report / voiceDialReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x7bc0=['[%s][voiceDialReport][dialbegin]\x20sending\x20voice_outbound_channel:save\x20event:','voice:outbound','voice_outbound_channel:save','[%s][voiceDialReport][dialbegin]\x20sending\x20dialbegin\x20event:','error','[%s][voiceDialReport][dialbegin]','[%s][voiceDialReport][dialend]\x20event:','dialstatus','ANSWER','connectedlinenum','connectedlinename','format','connect','[%s][voiceDialReport][dialend]\x20agent:%s\x20lastevent:connect','[%s][voiceDialReport][dialend]\x20sending\x20dialconnect\x20event:','custom:dialconnect','addVariable','keys','variable','outboundrouteid','value','[%s][voiceDialReport][varset]\x20outboundrouteid:%s\x20variable:%s\x20value:%s','[%s][voiceDialReport][varset]\x20sending\x20voice_outbound_channel:save\x20event:','[%s][voiceDialReport][varset]','rtpaudioqosbridged','rtpaudioqosloss','sipcallid','sipuri','bridgepeer','bridgepvtcallid','membercalls','memberdynamic','memberlastcall','memberpenalty','memberrealtime','isNil','includes','[%s][voiceDialReport][hangup]\x20reason:%s\x20lasteevent:complete','cause-txt','duration','endtime','diff','starttime','seconds','lastevent','complete','answered','holdtime','answertime','billableseconds','sumHoldTime','sumBillable','sumDuration','custom:voiceDialReport','[%s][voiceDialReport][hangup]\x20sending\x20dialend\x20event:','custom:dialend','[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound:save\x20event:','stringify','[%s][voiceDialReport][hangup]\x20sending\x20voice_outbound_channel:remove\x20event:','voice_outbound_channel:remove','linkedid','destuniqueid','[%s][voiceDialReport][hangup]','[%s][voiceDialReport][newexten]\x20event:','application','toLowerCase','set','applicationdata','startsWith','cdr(','isUndefined','applications','split','match','moment','util','ioredis','../../../config/logger','ami','../ami','redis','defaults','localhost','channels','outboundChannels','outbound','variables','dialbegin','syncDialBegin','bind','dialend','syncDialEnd','syncVarSet','newexten','syncNewExten','hangup','syncHangup','prototype','isNotNull','emit','debug','[%s][voiceDialReport][dialbegin]\x20event:','uniqueid','inspect','merge','YYYY-MM-DD\x20HH:mm:ss','channel','substring','lastIndexOf','event','privilege','info','[%s][voiceDialReport][dialbegin]\x20agent:%s\x20interface:%s\x20lastevent:called','membername'];(function(_0x5f445c,_0x42725b){var _0x4b44cf=function(_0x5580fd){while(--_0x5580fd){_0x5f445c['push'](_0x5f445c['shift']());}};_0x4b44cf(++_0x42725b);}(_0x7bc0,0xbc));var _0x07bc=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x7bc0[_0x3dd15e];return _0x231fd0;};'use strict';var _=require('lodash');var moment=require(_0x07bc('0x0'));var util=require(_0x07bc('0x1'));var Redis=require(_0x07bc('0x2'));var config=require('../../../config/environment');var logger=require(_0x07bc('0x3'))(_0x07bc('0x4'));var ami=require(_0x07bc('0x5'));config[_0x07bc('0x6')]=_[_0x07bc('0x7')](config['redis'],{'host':_0x07bc('0x8'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x07bc('0x6')]));function VoiceDialReport(_0x1c2bae){this[_0x07bc('0x9')]=_0x1c2bae[_0x07bc('0xa')];this['outbound']=_0x1c2bae[_0x07bc('0xb')];this['applications']={};this[_0x07bc('0xc')]={};ami['on'](_0x07bc('0xd'),this[_0x07bc('0xe')][_0x07bc('0xf')](this));ami['on'](_0x07bc('0x10'),this[_0x07bc('0x11')][_0x07bc('0xf')](this));ami['on']('varset',this[_0x07bc('0x12')]['bind'](this));ami['on'](_0x07bc('0x13'),this[_0x07bc('0x14')]['bind'](this));ami['on'](_0x07bc('0x15'),this[_0x07bc('0x16')][_0x07bc('0xf')](this));}VoiceDialReport[_0x07bc('0x17')][_0x07bc('0x18')]=function(_0x1f1eda){return _0x1f1eda!==null&&!_['isUndefined'](_0x1f1eda);};VoiceDialReport[_0x07bc('0x17')][_0x07bc('0x19')]=function(_0x5a1445,_0x4162d8,_0x5b62ae){io['to'](_0x5a1445)[_0x07bc('0x19')](_0x4162d8,_0x5b62ae);};VoiceDialReport[_0x07bc('0x17')][_0x07bc('0xe')]=function(_0x353c80){try{if(this[_0x07bc('0x18')](_0x353c80)){logger[_0x07bc('0x1a')](_0x07bc('0x1b'),_0x353c80[_0x07bc('0x1c')],util[_0x07bc('0x1d')](_0x353c80,{'showHidden':![],'depth':null}));if(this[_0x07bc('0x9')][_0x353c80[_0x07bc('0x1c')]]){_[_0x07bc('0x1e')](this['channels'][_0x353c80[_0x07bc('0x1c')]],{'starttime':moment()['format'](_0x07bc('0x1f')),'lastevent':'called','interface':_0x353c80[_0x07bc('0x20')][_0x07bc('0x21')](0x0,_0x353c80[_0x07bc('0x20')][_0x07bc('0x22')]('-')),'membername':_0x353c80[_0x07bc('0x20')][_0x07bc('0x21')](_0x353c80[_0x07bc('0x20')][_0x07bc('0x22')]('/')+0x1,_0x353c80[_0x07bc('0x20')]['lastIndexOf']('-'))},_['omit'](_0x353c80,[_0x07bc('0x23'),_0x07bc('0x24')]));logger[_0x07bc('0x25')](_0x07bc('0x26'),_0x353c80[_0x07bc('0x1c')],this['channels'][_0x353c80[_0x07bc('0x1c')]][_0x07bc('0x27')],this[_0x07bc('0x9')][_0x353c80['uniqueid']]['interface']);logger['debug'](_0x07bc('0x28'),_0x353c80[_0x07bc('0x1c')],util[_0x07bc('0x1d')](this[_0x07bc('0x9')][_0x353c80['uniqueid']],{'showHidden':![],'depth':null}));if(this['applications'][_0x353c80[_0x07bc('0x1c')]])_[_0x07bc('0x1e')](this['channels'][_0x353c80[_0x07bc('0x1c')]],this['applications'][_0x353c80[_0x07bc('0x1c')]]);this[_0x07bc('0x19')](_0x07bc('0x29'),_0x07bc('0x2a'),this[_0x07bc('0x9')][_0x353c80[_0x07bc('0x1c')]]);logger['debug'](_0x07bc('0x2b'),_0x353c80[_0x07bc('0x1c')],util['inspect'](this[_0x07bc('0x9')][_0x353c80[_0x07bc('0x1c')]],{'showHidden':![],'depth':null}));ami['emit']('custom:dialbegin',this['channels'][_0x353c80[_0x07bc('0x1c')]]);}}}catch(_0x640b14){logger[_0x07bc('0x2c')](_0x07bc('0x2d'),_0x353c80[_0x07bc('0x1c')],util[_0x07bc('0x1d')](_0x640b14,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x07bc('0x17')]['syncDialEnd']=function(_0x33ebfc){try{if(this[_0x07bc('0x18')](_0x33ebfc)){logger[_0x07bc('0x1a')](_0x07bc('0x2e'),_0x33ebfc[_0x07bc('0x1c')],util[_0x07bc('0x1d')](_0x33ebfc,{'showHidden':![],'depth':null}));if(this[_0x07bc('0x9')][_0x33ebfc[_0x07bc('0x1c')]]){this[_0x07bc('0x9')][_0x33ebfc[_0x07bc('0x1c')]][_0x07bc('0x2f')]=_0x33ebfc[_0x07bc('0x2f')];if(_0x33ebfc[_0x07bc('0x2f')]===_0x07bc('0x30')){this[_0x07bc('0x9')][_0x33ebfc['uniqueid']]['connectedlinenum']=_0x33ebfc[_0x07bc('0x31')];this[_0x07bc('0x9')][_0x33ebfc[_0x07bc('0x1c')]][_0x07bc('0x32')]=_0x33ebfc['connectedlinename'];this[_0x07bc('0x9')][_0x33ebfc[_0x07bc('0x1c')]]['answertime']=moment()[_0x07bc('0x33')](_0x07bc('0x1f'));this[_0x07bc('0x9')][_0x33ebfc[_0x07bc('0x1c')]]['lastevent']=_0x07bc('0x34');logger[_0x07bc('0x25')](_0x07bc('0x35'),_0x33ebfc[_0x07bc('0x1c')],_0x33ebfc[_0x07bc('0x20')][_0x07bc('0x21')](_0x33ebfc['channel'][_0x07bc('0x22')]('/')+0x1,_0x33ebfc[_0x07bc('0x20')][_0x07bc('0x22')]('-')));logger[_0x07bc('0x1a')](_0x07bc('0x36'),_0x33ebfc[_0x07bc('0x1c')],util[_0x07bc('0x1d')](this[_0x07bc('0x9')][_0x33ebfc[_0x07bc('0x1c')]],{'showHidden':![],'depth':null}));ami[_0x07bc('0x19')](_0x07bc('0x37'),this[_0x07bc('0x9')][_0x33ebfc[_0x07bc('0x1c')]]);}logger[_0x07bc('0x1a')]('[%s][voiceDialReport][dialend]\x20sending\x20voice_outbound_channel:save\x20event:',_0x33ebfc[_0x07bc('0x1c')],util['inspect'](this['channels'][_0x33ebfc['uniqueid']],{'showHidden':![],'depth':null}));this[_0x07bc('0x19')](_0x07bc('0x29'),_0x07bc('0x2a'),this['channels'][_0x33ebfc[_0x07bc('0x1c')]]);}}}catch(_0x562f59){logger[_0x07bc('0x2c')]('[%s][voiceDialReport][dialend]',_0x33ebfc[_0x07bc('0x1c')],util['inspect'](_0x562f59,{'showHidden':![],'depth':null}));}};VoiceDialReport['prototype'][_0x07bc('0x12')]=function(_0xb3736f){try{if(this[_0x07bc('0x18')](_0xb3736f)){logger[_0x07bc('0x1a')]('[%s][voiceDialReport][varset]\x20event:',_0xb3736f['uniqueid'],util[_0x07bc('0x1d')](_0xb3736f,{'showHidden':![],'depth':null}));this[_0x07bc('0x38')](_0xb3736f[_0x07bc('0x1c')],_[_0x07bc('0x39')](_0xb3736f['variable'])[0x0],_0xb3736f['value']);if(this['isNotNull'](_0xb3736f[_0x07bc('0x3a')])&&this[_0x07bc('0x18')](_0xb3736f[_0x07bc('0x3a')][_0x07bc('0x3b')])){if(_['isUndefined'](this['channels'][_0xb3736f[_0x07bc('0x1c')]])){this['channels'][_0xb3736f[_0x07bc('0x1c')]]={'routeId':_0xb3736f[_0x07bc('0x3c')],'variables':this[_0x07bc('0xc')][_0xb3736f[_0x07bc('0x1c')]]};logger[_0x07bc('0x25')](_0x07bc('0x3d'),_0xb3736f[_0x07bc('0x1c')],_0xb3736f[_0x07bc('0x3a')][_0x07bc('0x3b')],_['keys'](_0xb3736f['variable'])[0x0],_0xb3736f[_0x07bc('0x3c')]);logger[_0x07bc('0x1a')](_0x07bc('0x3e'),_0xb3736f[_0x07bc('0x1c')],util[_0x07bc('0x1d')](this['channels'][_0xb3736f[_0x07bc('0x1c')]],{'showHidden':![],'depth':null}));this[_0x07bc('0x19')](_0x07bc('0x29'),_0x07bc('0x2a'),this['channels'][_0xb3736f['uniqueid']]);}}}}catch(_0x2af8bb){logger[_0x07bc('0x2c')](_0x07bc('0x3f'),_0xb3736f[_0x07bc('0x1c')],util[_0x07bc('0x1d')](_0x2af8bb,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x07bc('0x17')][_0x07bc('0x38')]=function(_0x4e1cf7,_0x2da5fc,_0x4c84f4){var _0x250d0b=['rtpaudioqos',_0x07bc('0x40'),'rtpaudioqosjitter','rtpaudioqosjitterbridged',_0x07bc('0x41'),'rtpaudioqoslossbridged','rtpaudioqosrtt','rtpaudioqosrttbridged',_0x07bc('0x42'),_0x07bc('0x43'),_0x07bc('0x44'),_0x07bc('0x45'),_0x07bc('0x46'),_0x07bc('0x47'),'memberinterface',_0x07bc('0x48'),_0x07bc('0x27'),_0x07bc('0x49'),_0x07bc('0x4a')];if(!_[_0x07bc('0x4b')](_0x2da5fc)&&!_[_0x07bc('0x4c')](_0x250d0b,_0x2da5fc)){if(_['isUndefined'](this[_0x07bc('0xc')][_0x4e1cf7])){this[_0x07bc('0xc')][_0x4e1cf7]={};}this[_0x07bc('0xc')][_0x4e1cf7][_0x2da5fc]=_0x4c84f4;}};VoiceDialReport[_0x07bc('0x17')]['syncHangup']=function(_0x4a42c2){try{if(this[_0x07bc('0x18')](_0x4a42c2)){logger[_0x07bc('0x1a')]('[%s][voiceDialReport][hangup]\x20event:',_0x4a42c2['uniqueid'],util[_0x07bc('0x1d')](_0x4a42c2,{'showHidden':![],'depth':null}));if(this['channels'][_0x4a42c2[_0x07bc('0x1c')]]){logger['info'](_0x07bc('0x4d'),_0x4a42c2[_0x07bc('0x1c')],_0x4a42c2[_0x07bc('0x4e')]);this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]]['endtime']=moment()[_0x07bc('0x33')]('YYYY-MM-DD\x20HH:mm:ss');this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]][_0x07bc('0x4f')]=moment(this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]][_0x07bc('0x50')])[_0x07bc('0x51')](this['channels'][_0x4a42c2[_0x07bc('0x1c')]][_0x07bc('0x52')],_0x07bc('0x53'));this[_0x07bc('0x9')][_0x4a42c2['uniqueid']][_0x07bc('0x54')]=_0x07bc('0x55');this[_0x07bc('0xb')]['total']+=0x1;if(this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]]['answertime']){this[_0x07bc('0xb')][_0x07bc('0x56')]+=0x1;this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]][_0x07bc('0x57')]=moment(this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]][_0x07bc('0x58')])[_0x07bc('0x51')](this['channels'][_0x4a42c2[_0x07bc('0x1c')]][_0x07bc('0x52')],_0x07bc('0x53'));this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]][_0x07bc('0x59')]=moment(this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]]['endtime'])[_0x07bc('0x51')](this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]][_0x07bc('0x58')],_0x07bc('0x53'));this[_0x07bc('0xb')][_0x07bc('0x5a')]+=this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]][_0x07bc('0x57')]||0x0;this[_0x07bc('0xb')][_0x07bc('0x5b')]+=this['channels'][_0x4a42c2[_0x07bc('0x1c')]][_0x07bc('0x59')];}this[_0x07bc('0xb')][_0x07bc('0x5c')]+=this['channels'][_0x4a42c2[_0x07bc('0x1c')]]['duration'];logger['debug']('[%s][voiceDialReport][hangup]\x20sending\x20voiceDialReport\x20event:',_0x4a42c2[_0x07bc('0x1c')],util[_0x07bc('0x1d')](this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]],{'showHidden':![],'depth':null}));ami['emit'](_0x07bc('0x5d'),this[_0x07bc('0x9')][_0x4a42c2['uniqueid']]);logger[_0x07bc('0x1a')](_0x07bc('0x5e'),_0x4a42c2['uniqueid'],util[_0x07bc('0x1d')](this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]],{'showHidden':![],'depth':null}));ami[_0x07bc('0x19')](_0x07bc('0x5f'),this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]]);logger['debug'](_0x07bc('0x60'),_0x4a42c2[_0x07bc('0x1c')],util[_0x07bc('0x1d')](this['channels'][_0x4a42c2[_0x07bc('0x1c')]],{'showHidden':![],'depth':null}));this[_0x07bc('0x19')]('voice:outbound','voice_outbound:save',this[_0x07bc('0xb')]);logger[_0x07bc('0x25')]('[DEBUG]\x20Emit\x20voice_outbound_channel:remove\x20event',JSON[_0x07bc('0x61')](this['channels'][_0x4a42c2[_0x07bc('0x1c')]]));logger[_0x07bc('0x1a')](_0x07bc('0x62'),_0x4a42c2[_0x07bc('0x1c')],util['inspect'](this[_0x07bc('0x9')][_0x4a42c2['uniqueid']],{'showHidden':![],'depth':null}));this['emit']('voice:outbound',_0x07bc('0x63'),this[_0x07bc('0x9')][_0x4a42c2['uniqueid']]);delete this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x1c')]];}else if(this['channels'][_0x4a42c2[_0x07bc('0x64')]]){this[_0x07bc('0x9')][_0x4a42c2[_0x07bc('0x64')]][_0x07bc('0x1c')]=this['channels'][_0x4a42c2['linkedid']][_0x07bc('0x65')];}if(this[_0x07bc('0xc')][_0x4a42c2[_0x07bc('0x1c')]]){delete this['variables'][_0x4a42c2[_0x07bc('0x1c')]];}}}catch(_0x1651d9){logger[_0x07bc('0x2c')](_0x07bc('0x66'),_0x4a42c2[_0x07bc('0x1c')],util[_0x07bc('0x1d')](_0x1651d9,{'showHidden':![],'depth':null}));}};VoiceDialReport[_0x07bc('0x17')][_0x07bc('0x14')]=function(_0x44c25f){try{if(this[_0x07bc('0x18')](_0x44c25f)){logger['debug'](_0x07bc('0x67'),_0x44c25f['uniqueid'],util[_0x07bc('0x1d')](_0x44c25f,{'showHidden':![],'depth':null}));if(_0x44c25f[_0x07bc('0x68')][_0x07bc('0x69')]()===_0x07bc('0x6a')){_0x44c25f[_0x07bc('0x6b')]=(_0x44c25f['appdata']||_0x44c25f[_0x07bc('0x6b')])[_0x07bc('0x69')]();if(_[_0x07bc('0x6c')](_0x44c25f[_0x07bc('0x6b')],_0x07bc('0x6d'))){if(_[_0x07bc('0x6e')](this[_0x07bc('0x6f')][_0x44c25f['uniqueid']]))this['applications'][_0x44c25f[_0x07bc('0x1c')]]={};logger[_0x07bc('0x25')]('[%s][voiceDialReport][newexten]\x20application:%s\x20appdata:%s',_0x44c25f[_0x07bc('0x1c')],_0x44c25f[_0x07bc('0x68')],_0x44c25f[_0x07bc('0x6b')]);var _0x3dbf6d=_0x44c25f[_0x07bc('0x6b')][_0x07bc('0x70')]('=');var _0x55b0e7=_0x3dbf6d[0x0][_0x07bc('0x71')](/cdr\((.*)\)/);if(_0x55b0e7)this['applications'][_0x44c25f[_0x07bc('0x1c')]][_0x55b0e7[0x1]]=_0x3dbf6d[0x1];}}}}catch(_0x4b375f){logger[_0x07bc('0x2c')]('[%s][voiceDialReport][newexten]',_0x44c25f[_0x07bc('0x1c')],util['inspect'](_0x4b375f,{'showHidden':![],'depth':null}));}};module['exports']=VoiceDialReport;