38d06a865686267995fa1c98a3d9500a40795b5f
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xf59a=['channels','queueChannels','voiceQueues','flagQueueSummary','campaigns','variables','queuesummary','bind','queuesummarycomplete','syncQueueSummaryComplete','syncQueueCallerJoin','queuecallerabandon','syncQueueCallerAbandon','queuecallerleave','syncQueueCallerLeave','agentcomplete','syncAgentComplete','agentconnect','syncAgentConnect','varset','syncVarSet','hangup','fullybooted','syncFullyBooted','musiconholdstart','syncMusicOnHoldStart','musiconholdstop','syncMusicOnHoldStop','attendedtransfer','syncAttendedTransfer','blindtransfer','syncBlindTransfer','loopQueueSummary','loopQueueShow','isEmpty','hasOwnProperty','originated','talking','waiting','clearZombieChannels','switch','isNil','Action','status','message','No\x20such\x20channel','error','[%s][voiceQueueReport][checkChannel]','inspect','queueReports','[%s][voiceQueueReport][checkQueueReport]','[%s][voiceQueueReport][checkVariables]','[FullyBooted]\x20clear\x20realtime','clearQueueReport','emitVoiceQueueChannelRemove','emit','emitVoiceQueueChannelSave','debug','[%s][voiceQueueReport][','uniqueid','format','voice:queue:%s','name','voice_queue_presence:save','queuecallerexitreason','ATTENDEDTRANSFER','voice_queue_presence:remove','emitVoiceQueueSummary','type','strategy','answered','available','loggedIn','sumDuration','sumHoldTime','total','unmanaged','Trunk','active','callerid','Interval','stringify','md5','[voiceQueueReport][',']\x20sending\x20voice_queue:save\x20event:','voice_queue:save','isNotNull','isUndefined','catch','[voiceQueueReport][queues]','then','queue','[voiceQueueReport][queuesummary]\x20event:','info','[voiceQueueReport][queuesummary]\x20name:%s','countBy','callers','toNumber','loggedin','[voiceQueueReport][queuesummary]\x20sending\x20queuesummary\x20event:','[voiceQueueReport][queuesummary]','[voiceQueueReport][queuesummarycomplete]\x20event:','inbound','queuecallerjoinAt','YYYY-MM-DD\x20HH:mm:ss','position','count','routealias','[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s','merge','pick','keys','queuecallerjoin','[%s][voiceQueueReport][queuecallerjoin]','[%s][voiceQueueReport][queuecallerabandon]','last','queuecallercompleteAt','holdtime','originalposition','ABANDONED','[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s','[%s][voiceQueueReport][queuecallerleave]','queuecallerleaveAt','connectedlinenum','connectedlinename','[%s][voiceQueueReport][agentconnect]','queuecallercomplete','COMPLETEDBYAGENT','[voiceQueueReport][agentconnect]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETEDBYAGENT','[%s][voiceQueueReport][agentcomplete]','queuecallerabandonAt','assigned','lastAssignedTo','membername','queuecallerexit','queuecallerexitAt','COMPLETED','startsWith','channel','toLowerCase','local/','linkedid','add','seconds','FORWARDTRANSFER','transfer','FORWARD','transferexten','destexten','transferuniqueid','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:FORWARDTRANSFER','COMPLETEDBY','reason','toUpperCase','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s','[%s][voiceQueueReport][varset]','addVariable','variable','value','queuestatus','CONTINUE','timeout','[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:','custom:timeout','queueposition','EXITWITHKEY','rtpaudioqos','rtpaudioqosbridged','rtpaudioqosjitter','rtpaudioqosjitterbridged','rtpaudioqosloss','rtpaudioqoslossbridged','rtpaudioqosrtt','rtpaudioqosrttbridged','sipcallid','sipuri','bridgepeer','bridgepvtcallid','membercalls','memberdynamic','memberinterface','memberpenalty','memberrealtime','includes','[%s][voiceQueueReport][hangup]','abandoned','length','milliseconds','sumBillable','diff','lastevent','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:','custom:queuecallerunmanaged','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:','custom:queuecallerabandon','[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s','cause-txt','[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:','custom:voiceQueueReport','[%s][voiceQueueReport][attendedtransfer]','transfereeuniqueid','transfertype','ATTENDED','secondtransfereruniqueid','transfertargetuniqueid','origtransfererexten','origtransfereruniqueid','[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','secondtransfererexten','[%s][voiceQueueReport][blindtransfer]','BLINDTRANSFER','BLIND','[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','syncHangup','BlindTransfer','transfererchannel','[%s][voiceQueueReport][musiconholdstart]','mohstarttime','[%s][voiceQueueReport][musiconholdstart]\x20mohstarttime:%s','mohtime','[%s][voiceQueueReport][musiconholdstop]','syncNewExten','[%s][voiceQueueReport][newexten]\x20event:','application','set','applicationdata','appdata','cdr(','[%s][voiceQueueReport][newexten]\x20application:%s\x20appdata:%s','split','match','[%s][voiceQueueReport][newexten]','lodash','moment','util','ioredis','../../../config/environment','../../../config/logger','../ami','../model/queueReport','redis','defaults','localhost','socket.io-emitter','prototype','enqueue','tail','finally','sequence','agents'];(function(_0x3ae2e7,_0xb082a8){var _0x3b9f4b=function(_0x4dd32e){while(--_0x4dd32e){_0x3ae2e7['push'](_0x3ae2e7['shift']());}};_0x3b9f4b(++_0xb082a8);}(_0xf59a,0xe8));var _0xaf59=function(_0x318282,_0xd54e1){_0x318282=_0x318282-0x0;var _0x4c4b86=_0xf59a[_0x318282];return _0x4c4b86;};'use strict';var _=require(_0xaf59('0x0'));var moment=require(_0xaf59('0x1'));var util=require(_0xaf59('0x2'));var md5=require('md5');var Redis=require(_0xaf59('0x3'));var config=require(_0xaf59('0x4'));var logger=require(_0xaf59('0x5'))('ami');var ami=require(_0xaf59('0x6'));var QueueReport=require(_0xaf59('0x7'));config[_0xaf59('0x8')]=_[_0xaf59('0x9')](config['redis'],{'host':_0xaf59('0xa'),'port':0x18eb});var io=require(_0xaf59('0xb'))(new Redis(config[_0xaf59('0x8')]));var Sequence=function(){};Sequence[_0xaf59('0xc')][_0xaf59('0xd')]=function(_0x219aef){this['tail']=this[_0xaf59('0xe')]?this[_0xaf59('0xe')][_0xaf59('0xf')](_0x219aef):_0x219aef();};function VoiceQueueReport(_0x33e268){this[_0xaf59('0x10')]=new Sequence();this['queueReports']={};this[_0xaf59('0x11')]=_0x33e268['agents'];this[_0xaf59('0x12')]=_0x33e268[_0xaf59('0x13')];this[_0xaf59('0x14')]=_0x33e268['voiceQueues'];this[_0xaf59('0x15')]=!![];this[_0xaf59('0x16')]=_0x33e268[_0xaf59('0x16')];this[_0xaf59('0x17')]={};ami['on'](_0xaf59('0x18'),this['syncQueueSummary'][_0xaf59('0x19')](this));ami['on'](_0xaf59('0x1a'),this[_0xaf59('0x1b')]['bind'](this));ami['on']('queuecallerjoin',this[_0xaf59('0x1c')][_0xaf59('0x19')](this));ami['on'](_0xaf59('0x1d'),this[_0xaf59('0x1e')][_0xaf59('0x19')](this));ami['on'](_0xaf59('0x1f'),this[_0xaf59('0x20')][_0xaf59('0x19')](this));ami['on'](_0xaf59('0x21'),this[_0xaf59('0x22')][_0xaf59('0x19')](this));ami['on'](_0xaf59('0x23'),this[_0xaf59('0x24')]['bind'](this));ami['on'](_0xaf59('0x25'),this[_0xaf59('0x26')][_0xaf59('0x19')](this));ami['on'](_0xaf59('0x27'),this['syncHangup']['bind'](this));ami['on'](_0xaf59('0x28'),this[_0xaf59('0x29')][_0xaf59('0x19')](this));ami['on'](_0xaf59('0x2a'),this[_0xaf59('0x2b')][_0xaf59('0x19')](this));ami['on'](_0xaf59('0x2c'),this[_0xaf59('0x2d')][_0xaf59('0x19')](this));ami['on'](_0xaf59('0x2e'),this[_0xaf59('0x2f')][_0xaf59('0x19')](this));ami['on'](_0xaf59('0x30'),this[_0xaf59('0x31')]['bind'](this));this[_0xaf59('0x32')]();this[_0xaf59('0x33')]();}function clearChannels(_0xea5f04){if(!_[_0xaf59('0x34')](_0xea5f04)){for(var _0x1800db in _0xea5f04){if(_0xea5f04[_0xaf59('0x35')](_0x1800db)){delete _0xea5f04[_0x1800db];}}}}function clearCampaigns(_0x3b5fda){if(!_[_0xaf59('0x34')](_0x3b5fda)){for(var _0x275246 in _0x3b5fda){if(_0x3b5fda[_0xaf59('0x35')](_0x275246)){_0x3b5fda[_0x275246][_0xaf59('0x36')]=0x0;}}}}function clearVoiceQueues(_0x34cf39){if(!_['isEmpty'](_0x34cf39)){for(var _0x1eced1 in _0x34cf39){if(_0x34cf39[_0xaf59('0x35')](_0x1eced1)){_0x34cf39[_0x1eced1][_0xaf59('0x36')]=0x0;_0x34cf39[_0x1eced1][_0xaf59('0x37')]=0x0;_0x34cf39[_0x1eced1]['pTalking']=0x0;_0x34cf39[_0x1eced1][_0xaf59('0x38')]=0x0;_0x34cf39[_0x1eced1]['queueStatusComplete']=!![];}}}}function clearAgentBooked(_0x4d3c27){if(!_[_0xaf59('0x34')](_0x4d3c27)){for(var _0x425c71 in _0x4d3c27){if(_0x4d3c27['hasOwnProperty'](_0x425c71)){_0x4d3c27[_0x425c71]['unlockRR']=!![];}}}}VoiceQueueReport[_0xaf59('0xc')][_0xaf59('0x39')]=function(){var _0x2caa9f=this;for(var _0x13892a in this[_0xaf59('0x12')]){if(this[_0xaf59('0x12')][_0xaf59('0x35')](_0x13892a)&&!this[_0xaf59('0x12')][_0x13892a][_0xaf59('0x3a')]){this[_0xaf59('0x10')][_0xaf59('0xd')](function(){if(!_[_0xaf59('0x3b')](_0x2caa9f[_0xaf59('0x12')][_0x13892a])){return ami[_0xaf59('0x3c')]({'action':_0xaf59('0x3d'),'channel':_0x2caa9f[_0xaf59('0x12')][_0x13892a]['channel']})['catch'](function(_0x99f9a4){if(_0x99f9a4[_0xaf59('0x3e')]===_0xaf59('0x3f')){setTimeout(function(){if(_0x2caa9f[_0xaf59('0x12')][_0x13892a]){delete _0x2caa9f['channels'][_0x13892a];logger[_0xaf59('0x40')](_0xaf59('0x41'),_0x13892a,util[_0xaf59('0x42')](_0x99f9a4,{'showHidden':![],'depth':null}));}if(_0x2caa9f['queueReports'][_0x13892a]){delete _0x2caa9f[_0xaf59('0x43')][_0x13892a];logger[_0xaf59('0x40')](_0xaf59('0x44'),_0x13892a,util[_0xaf59('0x42')](_0x99f9a4,{'showHidden':![],'depth':null}));}if(_0x2caa9f[_0xaf59('0x17')][_0x13892a]){delete _0x2caa9f[_0xaf59('0x17')][_0x13892a];logger[_0xaf59('0x40')](_0xaf59('0x45'),_0x13892a,util[_0xaf59('0x42')](_0x99f9a4,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport['prototype'][_0xaf59('0x29')]=function(){logger[_0xaf59('0x40')](_0xaf59('0x46'));clearChannels(this[_0xaf59('0x12')]);this['clearQueueReport'](this[_0xaf59('0x43')]);clearAgentBooked(this[_0xaf59('0x11')]);clearVoiceQueues(this[_0xaf59('0x14')]);clearCampaigns(this[_0xaf59('0x16')]);};VoiceQueueReport[_0xaf59('0xc')][_0xaf59('0x47')]=function(_0x5cbdf1){var _0x6a62ce=this;if(!_[_0xaf59('0x34')](_0x5cbdf1)){for(var _0x17d461 in _0x5cbdf1){if(_0x5cbdf1['hasOwnProperty'](_0x17d461)){_0x6a62ce[_0xaf59('0x48')](_0x5cbdf1[_0x17d461],'clearqueuereport');delete _0x5cbdf1[_0x17d461];}}}};VoiceQueueReport[_0xaf59('0xc')]['emit']=function(_0x3b8fd7,_0x50b337,_0x55805a){io['to'](_0x3b8fd7)[_0xaf59('0x49')](_0x50b337,_0x55805a);};VoiceQueueReport['prototype'][_0xaf59('0x4a')]=function(_0x251a10,_0x19096b){logger[_0xaf59('0x4b')](_0xaf59('0x4c')+_0x19096b+']\x20sending\x20voice_queue_channel:save\x20event:',_0x251a10[_0xaf59('0x4d')],util[_0xaf59('0x42')](_0x251a10,{'showHidden':![],'depth':null}));this['emit'](util[_0xaf59('0x4e')](_0xaf59('0x4f'),_0x251a10[_0xaf59('0x50')]),'voice_queue_channel:save',_0x251a10);io['emit'](_0xaf59('0x51'),_0x251a10);};VoiceQueueReport[_0xaf59('0xc')][_0xaf59('0x48')]=function(_0x4509ba,_0x3a1a14){logger['debug'](_0xaf59('0x4c')+_0x3a1a14+']\x20sending\x20voice_queue_channel:remove\x20event:',_0x4509ba[_0xaf59('0x4d')],util[_0xaf59('0x42')](_0x4509ba,{'showHidden':![],'depth':null}));if(_0x4509ba[_0xaf59('0x52')]===_0xaf59('0x53'))return;this[_0xaf59('0x49')](util[_0xaf59('0x4e')](_0xaf59('0x4f'),_0x4509ba['name']),'voice_queue_channel:remove',_0x4509ba);io[_0xaf59('0x49')](_0xaf59('0x54'),_0x4509ba);};VoiceQueueReport[_0xaf59('0xc')][_0xaf59('0x55')]=function(_0x1e27f5,_0x945e7){if(_0x1e27f5[_0xaf59('0x56')]==='inbound'){var _0x4f43bb={'id':_0x1e27f5['id'],'name':_0x1e27f5[_0xaf59('0x50')],'strategy':_0x1e27f5[_0xaf59('0x57')],'answered':_0x1e27f5[_0xaf59('0x58')],'available':_0x1e27f5[_0xaf59('0x59')],'loggedIn':_0x1e27f5[_0xaf59('0x5a')],'pTalking':_0x1e27f5['pTalking'],'sumBillable':_0x1e27f5['sumBillable'],'sumDuration':_0x1e27f5[_0xaf59('0x5b')],'sumHoldTime':_0x1e27f5[_0xaf59('0x5c')]||0x0,'talking':_0x1e27f5[_0xaf59('0x37')],'total':_0x1e27f5[_0xaf59('0x5d')],'type':_0x1e27f5['type'],'unmanaged':_0x1e27f5[_0xaf59('0x5e')],'abandoned':_0x1e27f5['abandoned'],'waiting':_0x1e27f5[_0xaf59('0x38')]};if(_0x1e27f5[_0xaf59('0x5f')]){_0x4f43bb[_0xaf59('0x5f')]={'id':_0x1e27f5['Trunk']['id'],'name':_0x1e27f5[_0xaf59('0x5f')][_0xaf59('0x50')],'active':_0x1e27f5[_0xaf59('0x5f')][_0xaf59('0x60')],'callerid':_0x1e27f5[_0xaf59('0x5f')][_0xaf59('0x61')]};}if(_0x1e27f5[_0xaf59('0x62')]){_0x4f43bb[_0xaf59('0x62')]={'id':_0x1e27f5[_0xaf59('0x62')]['id'],'name':_0x1e27f5[_0xaf59('0x62')][_0xaf59('0x50')]};}var _0x53b92d=md5(JSON[_0xaf59('0x63')](_0x4f43bb));if(_0x1e27f5[_0xaf59('0x64')]!==_0x53b92d){_0x1e27f5[_0xaf59('0x64')]=_0x53b92d;logger['debug'](_0xaf59('0x65')+_0x945e7+_0xaf59('0x66'),util['inspect'](_0x4f43bb,{'showHidden':![],'depth':null}));this['emit'](util[_0xaf59('0x4e')](_0xaf59('0x4f'),_0x4f43bb['name']),_0xaf59('0x67'),_0x4f43bb);}}};VoiceQueueReport['prototype'][_0xaf59('0x68')]=function(_0x3190cc){return _0x3190cc!==null&&!_[_0xaf59('0x69')](_0x3190cc);};VoiceQueueReport[_0xaf59('0xc')][_0xaf59('0x33')]=function(){var _0x402743=this;setInterval(function(){_0x402743[_0xaf59('0x39')]();ami[_0xaf59('0x3c')]({'action':'queues'})[_0xaf59('0x6a')](function(_0x2ebd4e){logger[_0xaf59('0x40')](_0xaf59('0x6b'),util[_0xaf59('0x42')](_0x2ebd4e,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport[_0xaf59('0xc')][_0xaf59('0x32')]=function(){var _0x4255b6=this;setInterval(function(){if(_0x4255b6[_0xaf59('0x15')]){return ami[_0xaf59('0x3c')]({'action':_0xaf59('0x18')})[_0xaf59('0x6c')](function(){_0x4255b6['flagQueueSummary']=![];})[_0xaf59('0x6a')](function(_0x5cd9a8){logger[_0xaf59('0x40')]('[voiceQueueReport][queuesummary]',util[_0xaf59('0x42')](_0x5cd9a8,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport['prototype']['syncQueueSummary']=function(_0x5bf87b){try{if(this[_0xaf59('0x68')](_0x5bf87b)&&this[_0xaf59('0x68')](_0x5bf87b[_0xaf59('0x6d')])){logger[_0xaf59('0x4b')](_0xaf59('0x6e'),util[_0xaf59('0x42')](_0x5bf87b,{'showHidden':![],'depth':null}));if(this[_0xaf59('0x14')][_0x5bf87b[_0xaf59('0x6d')]]){logger[_0xaf59('0x6f')](_0xaf59('0x70'),_0x5bf87b['queue']);var _0x4dbf3a=_[_0xaf59('0x71')](this['channels'],_0xaf59('0x6d'))[_0x5bf87b[_0xaf59('0x6d')]]||0x0;var _0x274d66=_0x4dbf3a-_0x5bf87b[_0xaf59('0x72')];if(this[_0xaf59('0x14')][_0x5bf87b[_0xaf59('0x6d')]][_0xaf59('0x38')]!==_[_0xaf59('0x73')](_0x5bf87b[_0xaf59('0x72')])||this[_0xaf59('0x14')][_0x5bf87b[_0xaf59('0x6d')]][_0xaf59('0x5a')]!==_['toNumber'](_0x5bf87b[_0xaf59('0x74')])||this[_0xaf59('0x14')][_0x5bf87b[_0xaf59('0x6d')]][_0xaf59('0x59')]!==_[_0xaf59('0x73')](_0x5bf87b[_0xaf59('0x59')])||this['voiceQueues'][_0x5bf87b[_0xaf59('0x6d')]]['talking']!==_0x274d66){this[_0xaf59('0x14')][_0x5bf87b[_0xaf59('0x6d')]]['waiting']=_[_0xaf59('0x73')](_0x5bf87b[_0xaf59('0x72')]);this[_0xaf59('0x14')][_0x5bf87b['queue']]['loggedIn']=_[_0xaf59('0x73')](_0x5bf87b[_0xaf59('0x74')]);this[_0xaf59('0x14')][_0x5bf87b['queue']][_0xaf59('0x59')]=_[_0xaf59('0x73')](_0x5bf87b['available']);this[_0xaf59('0x14')][_0x5bf87b[_0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':![],'depth':null}));if(this[_0xaf59('0x43')][_0x59ee6d[_0xaf59('0x4d')]]){var _0x369e44=_[_0xaf59('0x85')](this[_0xaf59('0x43')][_0x59ee6d[_0xaf59('0x4d')]]);_0x369e44[_0xaf59('0x90')]=!![];_0x369e44[_0xaf59('0x52')]=_0xaf59('0x91');logger[_0xaf59('0x6f')](_0xaf59('0x92'),_0x369e44[_0xaf59('0x50')],_0x369e44[_0xaf59('0x56')]);}}}catch(_0x55a15d){logger['error'](_0xaf59('0x8f'),_0x59ee6d[_0xaf59('0x4d')],util[_0xaf59('0x42')](_0x55a15d,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xaf59('0x22')]=function(_0x590e1d){try{if(this[_0xaf59('0x68')](_0x590e1d)){logger[_0xaf59('0x4b')](_0xaf59('0x93'),_0x590e1d['uniqueid'],util[_0xaf59('0x42')](_0x590e1d,{'showHidden':![],'depth':null}));if(this[_0xaf59('0x43')][_0x590e1d['uniqueid']]){var _0x11b11d=_[_0xaf59('0x85')](this['queueReports'][_0x590e1d[_0xaf59('0x4d')]]);_0x11b11d[_0xaf59('0x1d')]=![];_0x11b11d[_0xaf59('0x94')]=null;_0x11b11d[_0xaf59('0x95')]=!![];_0x11b11d[_0xaf59('0x96')]=_0x590e1d[_0xaf59('0x97')];_0x11b11d[_0xaf59('0x87')]=_0x590e1d[_0xaf59('0x87')];_0x11b11d[_0xaf59('0x90')]=!![];_0x11b11d[_0xaf59('0x98')]=![];_0x11b11d[_0xaf59('0x99')]=null;if(!_0x11b11d['transfer']){if(_0x590e1d['reason']=='transfer'){_0x11b11d[_0xaf59('0x52')]=_0xaf59('0x9a');logger[_0xaf59('0x6f')]('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED',_0x11b11d[_0xaf59('0x50')],_0x11b11d[_0xaf59('0x56')]);}else{if(_[_0xaf59('0x9b')](_0x590e1d[_0xaf59('0x9c')][_0xaf59('0x9d')](),_0xaf59('0x9e'))){if(this[_0xaf59('0x43')][_0x590e1d['linkedid']]){var _0x45b297=_[_0xaf59('0x85')](this[_0xaf59('0x43')][_0x590e1d[_0xaf59('0x9f')]]);_0x45b297[_0xaf59('0x90')]=![];_0x45b297[_0xaf59('0x98')]=!![];_0x45b297[_0xaf59('0x99')]=moment(_0x11b11d[_0xaf59('0x79')])[_0xaf59('0xa0')](_0x590e1d[_0xaf59('0x87')],_0xaf59('0xa1'))[_0xaf59('0x4e')](_0xaf59('0x7a'));_0x45b297[_0xaf59('0x52')]=_0xaf59('0xa2');_0x45b297[_0xaf59('0xa3')]=!![];_0x45b297['transfertype']=_0xaf59('0xa4');_0x45b297[_0xaf59('0xa5')]=_0x590e1d[_0xaf59('0xa6')];_0x45b297[_0xaf59('0xa7')]=_0x590e1d[_0xaf59('0x4d')];logger[_0xaf59('0x6f')](_0xaf59('0xa8'),_0x45b297[_0xaf59('0x50')],_0x45b297[_0xaf59('0x56')]);var _0x4d30ad=this['queueReports'][_0x590e1d[_0xaf59('0x9f')]];this[_0xaf59('0x43')][_0x590e1d['linkedid']]=this['queueReports'][_0x590e1d[_0xaf59('0x4d')]];this['queueReports'][_0x590e1d[_0xaf59('0x4d')]]=_0x4d30ad;}}else{_0x11b11d[_0xaf59('0x52')]=_0xaf59('0xa9')+_0x590e1d[_0xaf59('0xaa')][_0xaf59('0xab')]();logger[_0xaf59('0x6f')](_0xaf59('0xac'),_0x11b11d[_0xaf59('0x50')],_0x11b11d[_0xaf59('0x56')],_0x11b11d[_0xaf59('0x52')]);}}}this['channels'][_0x590e1d[_0xaf59('0x4d')]]=_0x11b11d;this[_0xaf59('0x48')](_0x11b11d,_0xaf59('0x21'));}}}catch(_0x5360de){logger[_0xaf59('0x40')](_0xaf59('0x93'),_0x590e1d['uniqueid'],util[_0xaf59('0x42')](_0x5360de,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xaf59('0x26')]=function(_0x1ae154){try{if(this[_0xaf59('0x68')](_0x1ae154)){logger['debug'](_0xaf59('0xad'),_0x1ae154['uniqueid'],util['inspect'](_0x1ae154,{'showHidden':![],'depth':null}));this[_0xaf59('0xae')](_0x1ae154[_0xaf59('0x4d')],_['keys'](_0x1ae154[_0xaf59('0xaf')])[0x0],_0x1ae154[_0xaf59('0xb0')]);if(this[_0xaf59('0x43')][_0x1ae154[_0xaf59('0x4d')]]){var _0x1513c5=_[_0xaf59('0x85')](this[_0xaf59('0x43')][_0x1ae154[_0xaf59('0x4d')]]);if(_0x1513c5){if(this['isNotNull'](_0x1ae154[_0xaf59('0xaf')])&&this[_0xaf59('0x68')](_0x1ae154[_0xaf59('0xaf')][_0xaf59('0xb1')])){switch(_0x1ae154['value']){case _0xaf59('0xb2'):_0x1513c5[_0xaf59('0x98')]=![];_0x1513c5['queuecallerexitAt']=null;break;case'TIMEOUT':_0x1513c5['lastevent']=_0xaf59('0xb3');_0x1513c5[_0xaf59('0x98')]=!![];_0x1513c5['queuecallerexitAt']=moment()[_0xaf59('0x4e')](_0xaf59('0x7a'));_0x1513c5[_0xaf59('0x8c')]=moment()[_0xaf59('0x4e')](_0xaf59('0x7a'));logger[_0xaf59('0x4b')](_0xaf59('0xb4'),_0x1ae154[_0xaf59('0x4d')],util[_0xaf59('0x42')](_0x1513c5,{'showHidden':![],'depth':null}));ami[_0xaf59('0x49')](_0xaf59('0xb5'),_0x1513c5);break;default:_0x1513c5[_0xaf59('0x98')]=!![];_0x1513c5[_0xaf59('0x99')]=moment()['format'](_0xaf59('0x7a'));_0x1513c5[_0xaf59('0x8c')]=moment()[_0xaf59('0x4e')](_0xaf59('0x7a'));}_0x1513c5[_0xaf59('0x1d')]=![];_0x1513c5[_0xaf59('0x94')]=null;_0x1513c5[_0xaf59('0x52')]=_0x1ae154[_0xaf59('0xb0')];this[_0xaf59('0x12')][_0x1ae154[_0xaf59('0x4d')]]=_0x1513c5;this[_0xaf59('0x48')](_0x1513c5,_0xaf59('0x25'));}else if(this['isNotNull'](_0x1ae154[_0xaf59('0xaf')])&&this['isNotNull'](_0x1ae154[_0xaf59('0xaf')][_0xaf59('0xb6')])){if(!_0x1513c5[_0xaf59('0x1d')]){_0x1513c5[_0xaf59('0x98')]=!![];_0x1513c5['queuecallerexitAt']=moment()['format'](_0xaf59('0x7a'));_0x1513c5['queuecallerexitreason']=_0xaf59('0xb7');_0x1513c5[_0xaf59('0x8c')]=moment()['format'](_0xaf59('0x7a'));this['channels'][_0x1ae154['uniqueid']]=_0x1513c5;}}logger[_0xaf59('0x6f')]('[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s',_0x1ae154[_0xaf59('0x4d')],_0x1513c5[_0xaf59('0x5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[_0xaf59('0xdd')]]){_0x59b762=this[_0xaf59('0x43')][_0xabfab7[_0xaf59('0xdd')]];this[_0xaf59('0x43')][_0xabfab7[_0xaf59('0xdd')]]=this[_0xaf59('0x43')][_0xabfab7[_0xaf59('0xda')]];this['queueReports'][_0xabfab7['transfereeuniqueid']]=_0x59b762;_0x59e895=_[_0xaf59('0x85')](this[_0xaf59('0x43')][_0xabfab7[_0xaf59('0xda')]]);_0x59e895[_0xaf59('0x3a')]=!![];}logger[_0xaf59('0x6f')]('[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s',_0xabfab7[_0xaf59('0x4d')],_0xb6968c[_0xaf59('0x50')],_0xb6968c[_0xaf59('0x56')],_0xb6968c[_0xaf59('0xa5')],_0xb6968c[_0xaf59('0xa7')]);}else if(this[_0xaf59('0x43')][_0xabfab7['transfertargetuniqueid']]){_0xb6968c=_['last'](this[_0xaf59('0x43')][_0xabfab7[_0xaf59('0xde')]]);_0xb6968c[_0xaf59('0xa5')]=_0xabfab7[_0xaf59('0xdf')];_0xb6968c['transferuniqueid']=_0xabfab7[_0xaf59('0xe0')];_0xb6968c['queuecallerexitreason']=_0xaf59('0x53');_0xb6968c[_0xaf59('0xa3')]=!![];_0xb6968c['transfertype']='ATTENDED';if(this['queueReports'][_0xabfab7[_0xaf59('0xe0')]]){_0x59b762=this[_0xaf59('0x43')][_0xabfab7[_0xaf59('0xe0')]];this['queueReports'][_0xabfab7[_0xaf59('0xe0')]]=this[_0xaf59('0x43')][_0xabfab7['transfertargetuniqueid']];this['queueReports'][_0xabfab7[_0xaf59('0xde')]]=_0x59b762;_0x59e895=_[_0xaf59('0x85')](this[_0xaf59('0x43')][_0xabfab7[_0xaf59('0xde')]]);_0x59e895[_0xaf59('0x3a')]=!![];}logger['info'](_0xaf59('0xe1'),_0xabfab7[_0xaf59('0x4d')],_0xb6968c['name'],_0xb6968c[_0xaf59('0x56')],_0xb6968c[_0xaf59('0xa5')],_0xb6968c[_0xaf59('0xa7')]);}else if(this[_0xaf59('0x43')][_0xabfab7[_0xaf59('0xe0')]]){_0xb6968c=_['last'](this[_0xaf59('0x43')][_0xabfab7['origtransfereruniqueid']]);_0xb6968c[_0xaf59('0xa5')]=_0xabfab7[_0xaf59('0xdf')];_0xb6968c[_0xaf59('0xa7')]=_0xabfab7['origtransfereruniqueid'];_0xb6968c['queuecallerexitreason']=_0xaf59('0x53');_0xb6968c[_0xaf59('0xa3')]=!![];_0xb6968c[_0xaf59('0xdb')]=_0xaf59('0xdc');}else if(this[_0xaf59('0x43')][_0xabfab7['secondtransfereruniqueid']]){_0xb6968c=_[_0xaf59('0x85')](this[_0xaf59('0x43')][_0xabfab7[_0xaf59('0xdd')]]);_0xb6968c[_0xaf59('0xa5')]=_0xabfab7[_0xaf59('0xe2')];_0xb6968c[_0xaf59('0xa7')]=_0xabfab7[_0xaf59('0xdd')];_0xb6968c[_0xaf59('0x52')]=_0xaf59('0x53');_0xb6968c[_0xaf59('0xa3')]=!![];_0xb6968c[_0xaf59('0xdb')]=_0xaf59('0xdc');}}}catch(_0x2666f9){logger[_0xaf59('0x40')]('[%s][voiceQueueReport][attendedtransfer]',_0xabfab7[_0xaf59('0x4d')],util['inspect'](_0x2666f9,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xaf59('0xc')][_0xaf59('0x31')]=function(_0x306761){try{if(this['isNotNull'](_0x306761)){logger[_0xaf59('0x4b')](_0xaf59('0xe3'),_0x306761[_0xaf59('0x4d')],util[_0xaf59('0x42')](_0x306761,{'showHidden':![],'depth':null}));if(this[_0xaf59('0x43')][_0x306761['transfereeuniqueid']]){var _0x241027=_[_0xaf59('0x85')](this['queueReports'][_0x306761[_0xaf59('0xda')]]);_0x241027['queuecallerexitreason']=_0xaf59('0xe4');_0x241027[_0xaf59('0xa3')]=!![];_0x241027['transfertype']=_0xaf59('0xe5');_0x241027[_0xaf59('0xa5')]=_0x306761['extension'];_0x241027['transferuniqueid']=_0x306761['transfereeuniqueid'];logger[_0xaf59('0x6f')](_0xaf59('0xe6'),_0x306761['uniqueid'],_0x241027[_0xaf59('0x50')],_0x241027[_0xaf59('0x56')],_0x241027[_0xaf59('0xa5')],_0x241027[_0xaf59('0xa7')]);this[_0xaf59('0xe7')]({'event':_0xaf59('0xe8'),'uniqueid':_0x306761['transfereeuniqueid'],'context':_0x306761['context'],'channel':_0x306761[_0xaf59('0xe9')]});}}}catch(_0x3b49b1){logger[_0xaf59('0x40')](_0xaf59('0xe3'),_0x306761[_0xaf59('0x4d')],util['inspect'](_0x3b49b1,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xaf59('0x2b')]=function(_0x1791e3){try{if(this[_0xaf59('0x68')](_0x1791e3)){logger['debug'](_0xaf59('0xea'),_0x1791e3[_0xaf59('0x4d')],util[_0xaf59('0x42')](_0x1791e3,{'showHidden':![],'depth':null}));if(this[_0xaf59('0x43')][_0x1791e3[_0xaf59('0x4d')]]){var _0x5227cc=_[_0xaf59('0x85')](this[_0xaf59('0x43')][_0x1791e3[_0xaf59('0x4d')]]);if(!_[_0xaf59('0x3b')](_0x5227cc[_0xaf59('0x8c')])){_0x5227cc[_0xaf59('0xeb')]=moment()[_0xaf59('0x4e')](_0xaf59('0x7a'));logger[_0xaf59('0x6f')](_0xaf59('0xec'),_0x1791e3[_0xaf59('0x4d')],_0x5227cc[_0xaf59('0xeb')]);}}}}catch(_0x40ee4){logger[_0xaf59('0x40')](_0xaf59('0xea'),_0x1791e3[_0xaf59('0x4d')],util[_0xaf59('0x42')](_0x40ee4,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xaf59('0x2d')]=function(_0x17a1fd){try{if(this[_0xaf59('0x68')](_0x17a1fd)){logger['debug']('[%s][voiceQueueReport][musiconholdstop]',_0x17a1fd['uniqueid'],util['inspect'](_0x17a1fd,{'showHidden':![],'depth':null}));if(this[_0xaf59('0x43')][_0x17a1fd[_0xaf59('0x4d')]]){var _0x1460fd=_[_0xaf59('0x85')](this['queueReports'][_0x17a1fd['uniqueid']]);if(!_[_0xaf59('0x3b')](_0x1460fd[_0xaf59('0xeb')])){_0x1460fd[_0xaf59('0xed')]+=moment()[_0xaf59('0xcd')](0x0)[_0xaf59('0xcf')](_0x1460fd[_0xaf59('0xeb')],_0xaf59('0xa1'));logger[_0xaf59('0x6f')]('[%s][voiceQueueReport][musiconholdstop]\x20mohtime:%s',_0x17a1fd[_0xaf59('0x4d')],_0x1460fd[_0xa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