Built motion from commit 753c950e.|2.5.42
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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mary','campaigns','variables','queuesummary','syncQueueSummary','queuecallerjoin','bind','queuecallerabandon','syncQueueCallerAbandon','queuecallerleave','syncQueueCallerLeave','agentcomplete','syncAgentComplete'];(function(_0x2348db,_0x10b4a4){var _0x361978=function(_0x1c406c){while(--_0x1c406c){_0x2348db['push'](_0x2348db['shift']());}};_0x361978(++_0x10b4a4);}(_0xf887,0xd0));var _0x7f88=function(_0x5dea4b,_0x3992da){_0x5dea4b=_0x5dea4b-0x0;var _0x4d3a3b=_0xf887[_0x5dea4b];return _0x4d3a3b;};'use strict';var _=require(_0x7f88('0x0'));var moment=require('moment');var util=require(_0x7f88('0x1'));var md5=require(_0x7f88('0x2'));var Redis=require(_0x7f88('0x3'));var config=require(_0x7f88('0x4'));var logger=require(_0x7f88('0x5'))(_0x7f88('0x6'));var ami=require(_0x7f88('0x7'));var QueueReport=require(_0x7f88('0x8'));config[_0x7f88('0x9')]=_[_0x7f88('0xa')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0x7f88('0xb'))(new Redis(config[_0x7f88('0x9')]));var Sequence=function(){};Sequence[_0x7f88('0xc')]['enqueue']=function(_0x58afa0){this[_0x7f88('0xd')]=this[_0x7f88('0xd')]?this[_0x7f88('0xd')][_0x7f88('0xe')](_0x58afa0):_0x58afa0();};function VoiceQueueReport(_0x4b0cd5){this['sequence']=new Sequence();this[_0x7f88('0xf')]={};this[_0x7f88('0x10')]=_0x4b0cd5[_0x7f88('0x10')];this['channels']=_0x4b0cd5[_0x7f88('0x11')];this[_0x7f88('0x12')]=_0x4b0cd5[_0x7f88('0x12')];this[_0x7f88('0x13')]=!![];this['campaigns']=_0x4b0cd5[_0x7f88('0x14')];this[_0x7f88('0x15')]={};ami['on'](_0x7f88('0x16'),this[_0x7f88('0x17')]['bind'](this));ami['on']('queuesummarycomplete',this['syncQueueSummaryComplete']['bind'](this));ami['on'](_0x7f88('0x18'),this['syncQueueCallerJoin'][_0x7f88('0x19')](this));ami['on'](_0x7f88('0x1a'),this[_0x7f88('0x1b')][_0x7f88('0x19')](this));ami['on'](_0x7f88('0x1c'),this[_0x7f88('0x1d')][_0x7f88('0x19')](this));ami['on'](_0x7f88('0x1e'),this[_0x7f88('0x1f')][_0x7f88('0x19')](this));ami['on'](_0x7f88('0x20'),this[_0x7f88('0x21')][_0x7f88('0x19')](this));ami['on']('varset',this['syncVarSet'][_0x7f88('0x19')](this));ami['on'](_0x7f88('0x22'),this['syncHangup'][_0x7f88('0x19')](this));ami['on']('fullybooted',this[_0x7f88('0x23')][_0x7f88('0x19')](this));ami['on']('musiconholdstart',this[_0x7f88('0x24')][_0x7f88('0x19')](this));ami['on'](_0x7f88('0x25'),this[_0x7f88('0x26')]['bind'](this));ami['on'](_0x7f88('0x27'),this['syncAttendedTransfer'][_0x7f88('0x19')](this));ami['on'](_0x7f88('0x28'),this[_0x7f88('0x29')]['bind'](this));this[_0x7f88('0x2a')]();this[_0x7f88('0x2b')]();}function clearChannels(_0x215feb){if(!_[_0x7f88('0x2c')](_0x215feb)){for(var _0x38c1ed in _0x215feb){if(_0x215feb[_0x7f88('0x2d')](_0x38c1ed)){delete _0x215feb[_0x38c1ed];}}}}function clearCampaigns(_0x42d496){if(!_[_0x7f88('0x2c')](_0x42d496)){for(var _0x14bd4b in _0x42d496){if(_0x42d496[_0x7f88('0x2d')](_0x14bd4b)){_0x42d496[_0x14bd4b][_0x7f88('0x2e')]=0x0;}}}}function clearVoiceQueues(_0x38efc8){if(!_[_0x7f88('0x2c')](_0x38efc8)){for(var _0x52bcec in _0x38efc8){if(_0x38efc8[_0x7f88('0x2d')](_0x52bcec)){_0x38efc8[_0x52bcec][_0x7f88('0x2e')]=0x0;_0x38efc8[_0x52bcec][_0x7f88('0x2f')]=0x0;_0x38efc8[_0x52bcec][_0x7f88('0x30')]=0x0;_0x38efc8[_0x52bcec][_0x7f88('0x31')]=0x0;_0x38efc8[_0x52bcec][_0x7f88('0x32')]=!![];}}}}function clearAgentBooked(_0x29068b){if(!_[_0x7f88('0x2c')](_0x29068b)){for(var _0x2262dd in _0x29068b){if(_0x29068b[_0x7f88('0x2d')](_0x2262dd)){_0x29068b[_0x2262dd]['unlockRR']=!![];}}}}VoiceQueueReport[_0x7f88('0xc')][_0x7f88('0x33')]=function(){var _0x207f35=this;for(var _0x249813 in this[_0x7f88('0x34')]){if(this[_0x7f88('0x34')]['hasOwnProperty'](_0x249813)&&!this['channels'][_0x249813][_0x7f88('0x35')]){this['sequence'][_0x7f88('0x36')](function(){if(!_[_0x7f88('0x37')](_0x207f35[_0x7f88('0x34')][_0x249813])){return ami[_0x7f88('0x38')]({'action':'status','channel':_0x207f35['channels'][_0x249813]['channel']})[_0x7f88('0x39')](function(_0x17ed43){if(_0x17ed43[_0x7f88('0x3a')]===_0x7f88('0x3b')){setTimeout(function(){if(_0x207f35['channels'][_0x249813]){delete _0x207f35[_0x7f88('0x34')][_0x249813];logger[_0x7f88('0x3c')](_0x7f88('0x3d'),_0x249813,util['inspect'](_0x17ed43,{'showHidden':![],'depth':null}));}if(_0x207f35['queueReports'][_0x249813]){delete _0x207f35[_0x7f88('0xf')][_0x249813];logger[_0x7f88('0x3c')](_0x7f88('0x3e'),_0x249813,util[_0x7f88('0x3f')](_0x17ed43,{'showHidden':![],'depth':null}));}if(_0x207f35[_0x7f88('0x15')][_0x249813]){delete _0x207f35[_0x7f88('0x15')][_0x249813];logger[_0x7f88('0x3c')](_0x7f88('0x40'),_0x249813,util['inspect'](_0x17ed43,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport[_0x7f88('0xc')][_0x7f88('0x23')]=function(){logger['error']('[FullyBooted]\x20clear\x20realtime');clearChannels(this[_0x7f88('0x34')]);this[_0x7f88('0x41')](this[_0x7f88('0xf')]);clearAgentBooked(this[_0x7f88('0x10')]);clearVoiceQueues(this[_0x7f88('0x12')]);clearCampaigns(this[_0x7f88('0x14')]);};VoiceQueueReport[_0x7f88('0xc')][_0x7f88('0x41')]=function(_0x50bcd2){var _0x4f61fe=this;if(!_[_0x7f88('0x2c')](_0x50bcd2)){for(var _0x2a79cd in _0x50bcd2){if(_0x50bcd2[_0x7f88('0x2d')](_0x2a79cd)){_0x4f61fe[_0x7f88('0x42')](_0x50bcd2[_0x2a79cd],'clearqueuereport');delete _0x50bcd2[_0x2a79cd];}}}};VoiceQueueReport[_0x7f88('0xc')][_0x7f88('0x43')]=function(_0x3dae23,_0x419469,_0x49fbc0){io['to'](_0x3dae23)[_0x7f88('0x43')](_0x419469,_0x49fbc0);};VoiceQueueReport[_0x7f88('0xc')]['emitVoiceQueueChannelSave']=function(_0x587529,_0x451310){logger[_0x7f88('0x44')](_0x7f88('0x45')+_0x451310+_0x7f88('0x46'),_0x587529['uniqueid'],util['inspect'](_0x587529,{'showHidden':![],'depth':null}));this[_0x7f88('0x43')](util[_0x7f88('0x47')](_0x7f88('0x48'),_0x587529[_0x7f88('0x49')]),_0x7f88('0x4a'),_0x587529);io[_0x7f88('0x43')](_0x7f88('0x4b'),_0x587529);};VoiceQueueReport['prototype'][_0x7f88('0x42')]=function(_0x43c76c,_0xece533){logger[_0x7f88('0x44')](_0x7f88('0x45')+_0xece533+']\x20sending\x20voice_queue_channel:remove\x20event:',_0x43c76c[_0x7f88('0x4c')],util[_0x7f88('0x3f')](_0x43c76c,{'showHidden':![],'depth':null}));this[_0x7f88('0x43')](util[_0x7f88('0x47')](_0x7f88('0x48'),_0x43c76c[_0x7f88('0x49')]),_0x7f88('0x4d'),_0x43c76c);io['emit'](_0x7f88('0x4e'),_0x43c76c);};VoiceQueueReport[_0x7f88('0xc')][_0x7f88('0x4f')]=function(_0xd2ded9,_0x2870ca){if(_0xd2ded9[_0x7f88('0x50')]===_0x7f88('0x51')){var _0x25ef74={'id':_0xd2ded9['id'],'name':_0xd2ded9[_0x7f88('0x49')],'strategy':_0xd2ded9['strategy'],'answered':_0xd2ded9[_0x7f88('0x52')],'available':_0xd2ded9[_0x7f88('0x53')],'loggedIn':_0xd2ded9['loggedIn'],'pTalking':_0xd2ded9['pTalking'],'sumBillable':_0xd2ded9['sumBillable'],'sumDuration':_0xd2ded9['sumDuration'],'sumHoldTime':_0xd2ded9[_0x7f88('0x54')]||0x0,'talking':_0xd2ded9[_0x7f88('0x2f')],'total':_0xd2ded9[_0x7f88('0x55')],'type':_0xd2ded9[_0x7f88('0x50')],'unmanaged':_0xd2ded9[_0x7f88('0x56')],'abandoned':_0xd2ded9[_0x7f88('0x57')],'waiting':_0xd2ded9['waiting']};if(_0xd2ded9[_0x7f88('0x58')]){_0x25ef74[_0x7f88('0x58')]={'id':_0xd2ded9[_0x7f88('0x58')]['id'],'name':_0xd2ded9[_0x7f88('0x58')]['name'],'active':_0xd2ded9[_0x7f88('0x58')]['active'],'callerid':_0xd2ded9['Trunk'][_0x7f88('0x59')]};}if(_0xd2ded9['Interval']){_0x25ef74[_0x7f88('0x5a')]={'id':_0xd2ded9[_0x7f88('0x5a')]['id'],'name':_0xd2ded9[_0x7f88('0x5a')][_0x7f88('0x49')]};}var _0x18d865=md5(JSON['stringify'](_0x25ef74));if(_0xd2ded9['md5']!==_0x18d865){_0xd2ded9[_0x7f88('0x2')]=_0x18d865;logger[_0x7f88('0x44')](_0x7f88('0x5b')+_0x2870ca+_0x7f88('0x5c'),util['inspect'](_0x25ef74,{'showHidden':![],'depth':null}));this[_0x7f88('0x43')](util[_0x7f88('0x47')](_0x7f88('0x48'),_0x25ef74[_0x7f88('0x49')]),_0x7f88('0x5d'),_0x25ef74);}}};VoiceQueueReport[_0x7f88('0xc')][_0x7f88('0x5e')]=function(_0xae1b19){return _0xae1b19!==null&&!_[_0x7f88('0x5f')](_0xae1b19);};VoiceQueueReport[_0x7f88('0xc')][_0x7f88('0x2b')]=function(){var _0x4af2ea=this;setInterval(function(){_0x4af2ea[_0x7f88('0x33')]();ami[_0x7f88('0x38')]({'action':'queues'})['catch'](function(_0x3a7396){logger[_0x7f88('0x3c')](_0x7f88('0x60'),util[_0x7f88('0x3f')](_0x3a7396,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport[_0x7f88('0xc')]['loopQueueSummary']=function(){var _0x5c6ac7=this;setInterval(function(){if(_0x5c6ac7[_0x7f88('0x13')]){return ami[_0x7f88('0x38')]({'action':'queuesummary'})[_0x7f88('0x61')](function(_0x26a906){_0x5c6ac7[_0x7f88('0x13')]=![];})[_0x7f88('0x39')](function(_0xba9ba0){logger[_0x7f88('0x3c')](_0x7f88('0x62'),util[_0x7f88('0x3f')](_0xba9ba0,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport[_0x7f88('0xc')][_0x7f88('0x17')]=function(_0x2eecdc){try{if(this[_0x7f88('0x5e')](_0x2eecdc)&&this['isNotNull'](_0x2eecdc[_0x7f88('0x63')])){logger['debug'](_0x7f88('0x64'),util[_0x7f88('0x3f')](_0x2eecdc,{'showHidden':![],'depth':null}));if(this[_0x7f88('0x12')][_0x2eecdc[_0x7f88('0x63')]]){logger[_0x7f88('0x65')](_0x7f88('0x66'),_0x2eecdc['queue']);var _0x5a1a49=_[_0x7f88('0x67')](this['channels'],_0x7f88('0x63'))[_0x2eecdc[_0x7f88('0x63')]]||0x0;var _0x1e10cb=_0x5a1a49-_0x2eecdc[_0x7f88('0x68')];if(this[_0x7f88('0x12')][_0x2eecdc[_0x7f88('0x63')]][_0x7f88('0x31')]!==_['toNumber'](_0x2eecdc[_0x7f88('0x68')])||this[_0x7f88('0x12')][_0x2eecdc[_0x7f88('0x63')]]['loggedIn']!==_['toNumber'](_0x2eecdc['loggedin'])||this[_0x7f88('0x12')][_0x2eecdc[_0x7f88('0x63')]]['available']!==_['toNumber'](_0x2eecdc[_0x7f88('0x53')])||this[_0x7f88('0x12')][_0x2eecdc['queue']][_0x7f88('0x2f')]!==_0x1e10cb){this['voiceQueues'][_0x2eecdc[_0x7f88('0x63')]][_0x7f88('0x31')]=_[_0x7f88('0x69')](_0x2eecdc[_0x7f88('0x68')]);this[_0x7f88('0x12')][_0x2eecdc[_0x7f88('0x63')]][_0x7f88('0x6a')]=_[_0x7f88('0x69')](_0x2eecdc[_0x7f88('0x6b')]);this['voiceQueues'][_0x2eecdc['queue']][_0x7f88('0x53')]=_['toNumber'](_0x2eecdc[_0x7f88('0x53')]);this[_0x7f88('0x12')][_0x2eecdc[_0x7f88('0x63')]][_0x7f88('0x2f')]=_0x1e10cb>0x0?_0x1e10cb:0x0;this['voiceQueues'][_0x2eecdc[_0x7f88('0x63')]][_0x7f88('0x2f')]=this[_0x7f88('0x12')][_0x2eecdc[_0x7f88('0x63')]][_0x7f88('0x2f')]>_['toNumber'](_0x2eecdc['loggedin'])?_[_0x7f88('0x69')](_0x2eecdc[_0x7f88('0x6b')]):this[_0x7f88('0x12')][_0x2eecdc[_0x7f88('0x63')]]['talking'];this[_0x7f88('0x4f')](this[_0x7f88('0x12')][_0x2eecdc[_0x7f88('0x63')]],_0x7f88('0x16'));}logger[_0x7f88('0x44')](_0x7f88('0x6c'),util[_0x7f88('0x3f')](this[_0x7f88('0x12')][_0x2eecdc['queue']],{'showHidden':![],'depth':null}));ami['emit'](_0x7f88('0x6d'),this['voiceQueues'][_0x2eecdc[_0x7f88('0x63')]]);}}}catch(_0x131041){logger[_0x7f88('0x3c')](_0x7f88('0x62'),util['inspect'](_0x131041,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7f88('0xc')][_0x7f88('0x6e')]=function(_0x31c890){logger['debug']('[voiceQueueReport][queuesummarycomplete]\x20event:',util[_0x7f88('0x3f')](_0x31c890,{'showHidden':![],'depth':null}));this['flagQueueSummary']=!![];};VoiceQueueReport[_0x7f88('0xc')]['syncQueueCallerJoin']=function(_0x1b5d13){try{if(this[_0x7f88('0x5e')](_0x1b5d13)){logger['debug'](_0x7f88('0x6f'),_0x1b5d13[_0x7f88('0x4c')],util['inspect'](_0x1b5d13,{'showHidden':![],'depth':null}));if(_['isUndefined'](this['queueReports'][_0x1b5d13[_0x7f88('0x4c')]]))this[_0x7f88('0xf')][_0x1b5d13[_0x7f88('0x4c')]]=[];if(_['isUndefined'](this[_0x7f88('0x34')][_0x1b5d13['uniqueid']]))this['channels'][_0x1b5d13[_0x7f88('0x4c')]]={};var _0x5c4d33=new QueueReport();_0x5c4d33[_0x7f88('0x49')]=_0x1b5d13[_0x7f88('0x63')];_0x5c4d33[_0x7f88('0x50')]=this['voiceQueues'][_0x5c4d33[_0x7f88('0x49')]]&&this['voiceQueues'][_0x5c4d33[_0x7f88('0x49')]][_0x7f88('0x50')]?this['voiceQueues'][_0x5c4d33['name']][_0x7f88('0x50')]||_0x7f88('0x51'):'inbound';_0x5c4d33['queue']=_0x1b5d13['queue'];_0x5c4d33[_0x7f88('0x70')]=moment()[_0x7f88('0x47')]('YYYY-MM-DD\x20HH:mm:ss');_0x5c4d33['position']=_0x1b5d13[_0x7f88('0x71')];_0x5c4d33[_0x7f88('0x72')]=_0x1b5d13[_0x7f88('0x72')];_0x5c4d33['uniqueid']=_0x1b5d13[_0x7f88('0x4c')];_0x5c4d33[_0x7f88('0x73')]=this[_0x7f88('0x34')][_0x1b5d13['uniqueid']][_0x7f88('0x73')];logger[_0x7f88('0x65')](_0x7f88('0x74'),_0x5c4d33[_0x7f88('0x49')],_0x5c4d33[_0x7f88('0x50')]);_[_0x7f88('0x75')](_0x5c4d33,_[_0x7f88('0x76')](_0x1b5d13,_['keys'](_0x5c4d33)));this[_0x7f88('0xf')][_0x1b5d13['uniqueid']][_0x7f88('0x77')](_0x5c4d33);this[_0x7f88('0x34')][_0x1b5d13['uniqueid']]=_0x5c4d33;this[_0x7f88('0x78')](_0x5c4d33,_0x7f88('0x18'));}}catch(_0x3158d2){logger[_0x7f88('0x3c')](_0x7f88('0x6f'),_0x1b5d13[_0x7f88('0x4c')],util[_0x7f88('0x3f')](_0x3158d2,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7f88('0xc')]['syncQueueCallerAbandon']=function(_0x573d7d){try{if(this[_0x7f88('0x5e')](_0x573d7d)){logger[_0x7f88('0x44')](_0x7f88('0x79'),_0x573d7d[_0x7f88('0x4c')],util['inspect'](_0x573d7d,{'showHidden':![],'depth':null}));if(this[_0x7f88('0xf')][_0x573d7d[_0x7f88('0x4c')]]){var _0x3cdc82=_['last'](this[_0x7f88('0xf')][_0x573d7d[_0x7f88('0x4c')]]);_0x3cdc82[_0x7f88('0x7a')]=![];_0x3cdc82[_0x7f88('0x7b')]=null;_0x3cdc82[_0x7f88('0x7c')]=_0x573d7d[_0x7f88('0x7c')];_0x3cdc82[_0x7f88('0x7d')]=_0x573d7d[_0x7f88('0x7d')];_0x3cdc82[_0x7f88('0x1a')]=!![];_0x3cdc82[_0x7f88('0x7e')]=moment()[_0x7f88('0x47')](_0x7f88('0x7f'));_0x3cdc82[_0x7f88('0x80')]=_0x7f88('0x81');_0x3cdc82[_0x7f88('0x82')]=null;logger['info']('[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s',_0x3cdc82[_0x7f88('0x49')],_0x3cdc82[_0x7f88('0x50')]);this[_0x7f88('0x34')][_0x573d7d[_0x7f88('0x4c')]]=_0x3cdc82;this[_0x7f88('0x42')](_0x3cdc82,'queuecallerabandon');}}}catch(_0x1dc351){logger[_0x7f88('0x3c')](_0x7f88('0x79'),_0x573d7d['uniqueid'],util[_0x7f88('0x3f')](_0x1dc351,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x7f88('0x1d')]=function(_0x55d9bb){try{if(this[_0x7f88('0x5e')](_0x55d9bb)){logger[_0x7f88('0x44')](_0x7f88('0x83'),_0x55d9bb[_0x7f88('0x4c')],util[_0x7f88('0x3f')](_0x55d9bb,{'showHidden':![],'depth':null}));if(this[_0x7f88('0xf')][_0x55d9bb[_0x7f88('0x4c')]]){var _0x1b2a55=_[_0x7f88('0x84')](this['queueReports'][_0x55d9bb[_0x7f88('0x4c')]]);_0x1b2a55[_0x7f88('0x85')]=moment()[_0x7f88('0x47')]('YYYY-MM-DD\x20HH:mm:ss');_0x1b2a55['connectedlinenum']=_0x55d9bb[_0x7f88('0x86')];_0x1b2a55[_0x7f88('0x87')]=_0x55d9bb[_0x7f88('0x87')];logger['info']('[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s',_0x1b2a55[_0x7f88('0x49')],_0x1b2a55[_0x7f88('0x50')],_0x55d9bb[_0x7f88('0x86')],_0x55d9bb['connectedlinename']);this[_0x7f88('0x34')][_0x55d9bb[_0x7f88('0x4c')]]=_0x1b2a55;this['emitVoiceQueueChannelSave'](_0x1b2a55,_0x7f88('0x1c'));}}}catch(_0x33db26){logger[_0x7f88('0x3c')](_0x7f88('0x83'),_0x55d9bb[_0x7f88('0x4c')],util[_0x7f88('0x3f')](_0x33db26,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x7f88('0x21')]=function(_0x3e0b7f){try{if(this[_0x7f88('0x5e')](_0x3e0b7f)){logger[_0x7f88('0x44')](_0x7f88('0x88'),_0x3e0b7f[_0x7f88('0x4c')],util[_0x7f88('0x3f')](_0x3e0b7f,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x3e0b7f[_0x7f88('0x4c')]]){var _0x4cc046=_['last'](this[_0x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'0x15')]=this[_0x7f88('0x15')][_0x299a79['uniqueid']];}}}}catch(_0x9479){logger[_0x7f88('0x3c')]('[%s][voiceQueueReport][varset]',_0x299a79[_0x7f88('0x4c')],util['inspect'](_0x9479,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7f88('0xc')][_0x7f88('0xa1')]=function(_0x56d1cd,_0x59ae1f,_0x2ea78c){var _0x3dccf3=[_0x7f88('0xac'),_0x7f88('0xad'),_0x7f88('0xae'),_0x7f88('0xaf'),_0x7f88('0xb0'),_0x7f88('0xb1'),'rtpaudioqosrtt',_0x7f88('0xb2'),'sipcallid',_0x7f88('0xb3'),_0x7f88('0xb4'),_0x7f88('0xb5'),'membercalls',_0x7f88('0xb6'),_0x7f88('0xb7'),_0x7f88('0xb8'),_0x7f88('0x8c'),_0x7f88('0xb9'),_0x7f88('0xba')];if(!_[_0x7f88('0x37')](_0x59ae1f)&&!_[_0x7f88('0xbb')](_0x3dccf3,_0x59ae1f)){if(_[_0x7f88('0x5f')](this[_0x7f88('0x15')][_0x56d1cd])){this[_0x7f88('0x15')][_0x56d1cd]={};}this[_0x7f88('0x15')][_0x56d1cd][_0x59ae1f]=_0x2ea78c;}};VoiceQueueReport[_0x7f88('0xc')]['syncHangup']=function(_0x173408){try{if(this[_0x7f88('0x5e')](_0x173408)){logger[_0x7f88('0x44')](_0x7f88('0xbc'),_0x173408[_0x7f88('0x4c')],util[_0x7f88('0x3f')](_0x173408,{'showHidden':![],'depth':null}));if(this[_0x7f88('0xf')][_0x173408['uniqueid']]){for(var _0x5705c4=0x0,_0x4d1e74={};_0x5705c4<this[_0x7f88('0xf')][_0x173408[_0x7f88('0x4c')]][_0x7f88('0xbd')];_0x5705c4+=0x1){_0x4d1e74=this['queueReports'][_0x173408['uniqueid']][_0x5705c4];if(this[_0x7f88('0x12')][_0x4d1e74[_0x7f88('0x63')]]){if(_0x4d1e74['queuecallerexit']&&_0x4d1e74[_0x7f88('0x8f')]!=!![]){this[_0x7f88('0x12')][_0x4d1e74[_0x7f88('0x63')]][_0x7f88('0x56')]+=0x1;}if(_0x4d1e74[_0x7f88('0x1a')]){this[_0x7f88('0x12')][_0x4d1e74[_0x7f88('0x63')]][_0x7f88('0x57')]+=0x1;}this[_0x7f88('0x12')][_0x4d1e74[_0x7f88('0x63')]][_0x7f88('0x54')]+=moment(_0x4d1e74[_0x7f88('0x85')])[_0x7f88('0xbe')](_0x4d1e74[_0x7f88('0x70')],_0x7f88('0xbf'))||0x0;if(_0x5705c4===this[_0x7f88('0xf')][_0x173408['uniqueid']][_0x7f88('0xbd')]-0x1){this['voiceQueues'][_0x4d1e74['queue']][_0x7f88('0xc0')]+=moment()['milliseconds'](0x0)['diff'](_0x4d1e74[_0x7f88('0x70')],'seconds');this[_0x7f88('0x12')][_0x4d1e74[_0x7f88('0x63')]]['total']+=0x1;if(_0x4d1e74[_0x7f88('0x7a')]){this['voiceQueues'][_0x4d1e74[_0x7f88('0x63')]]['answered']+=0x1;this[_0x7f88('0x12')][_0x4d1e74['queue']][_0x7f88('0xc1')]+=moment()[_0x7f88('0xc2')](0x0)[_0x7f88('0xbe')](_0x4d1e74[_0x7f88('0x85')],'seconds');_0x4d1e74['queuecallercompleteAt']=moment()[_0x7f88('0x47')](_0x7f88('0x7f'));_0x4d1e74[_0x7f88('0x8d')]=![];_0x4d1e74[_0x7f88('0x95')]=null;}if(_0x4d1e74[_0x7f88('0x8d')]&&_0x4d1e74[_0x7f88('0x8f')]!=!![]){_0x4d1e74[_0x7f88('0xc3')]='unmanaged';logger[_0x7f88('0x44')](_0x7f88('0xc4'),_0x173408[_0x7f88('0x4c')],util[_0x7f88('0x3f')](_0x4d1e74,{'showHidden':![],'depth':null}));ami[_0x7f88('0x43')]('custom:queuecallerunmanaged',_0x4d1e74);}if(_0x4d1e74['queuecallerabandon']){_0x4d1e74[_0x7f88('0xc3')]=_0x7f88('0x57');logger[_0x7f88('0x44')](_0x7f88('0xc5'),_0x173408[_0x7f88('0x4c')],util[_0x7f88('0x3f')](_0x4d1e74,{'showHidden':![],'depth':null}));ami[_0x7f88('0x43')](_0x7f88('0xc6'),_0x4d1e74);}}else{this['voiceQueues'][_0x4d1e74['queue']]['sumDuration']+=this[_0x7f88('0x12')][_0x4d1e74[_0x7f88('0x63')]][_0x7f88('0x54')];}logger[_0x7f88('0x65')](_0x7f88('0xc7'),_0x173408[_0x7f88('0x4c')],_0x4d1e74[_0x7f88('0x49')],_0x4d1e74[_0x7f88('0x50')],_0x173408[_0x7f88('0xc8')]);this['channels'][_0x173408[_0x7f88('0x4c')]]=_0x4d1e74;this[_0x7f88('0x42')](_0x4d1e74,_0x7f88('0x22'));this['emitVoiceQueueSummary'](this[_0x7f88('0x12')][_0x4d1e74[_0x7f88('0x63')]],'hangup');}}logger[_0x7f88('0x44')](_0x7f88('0xc9'),_0x173408[_0x7f88('0x4c')],util[_0x7f88('0x3f')](this['queueReports'][_0x173408[_0x7f88('0x4c')]],{'showHidden':![],'depth':null}));ami[_0x7f88('0x43')](_0x7f88('0xca'),this['queueReports'][_0x173408[_0x7f88('0x4c')]]);delete this['queueReports'][_0x173408[_0x7f88('0x4c')]];delete this[_0x7f88('0x34')][_0x173408[_0x7f88('0x4c')]];}if(this[_0x7f88('0x15')][_0x173408['uniqueid']]){delete this[_0x7f88('0x15')][_0x173408[_0x7f88('0x4c')]];}}}catch(_0x50b129){logger[_0x7f88('0x3c')](_0x7f88('0xbc'),_0x173408[_0x7f88('0x4c')],util[_0x7f88('0x3f')](_0x50b129,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x7f88('0xcb')]=function(_0x31e475){try{if(this['isNotNull'](_0x31e475)){logger[_0x7f88('0x44')](_0x7f88('0xcc'),_0x31e475[_0x7f88('0x4c')],util[_0x7f88('0x3f')](_0x31e475,{'showHidden':![],'depth':null}));var _0xadd8d2;if(this['queueReports'][_0x31e475[_0x7f88('0xcd')]]){_0xadd8d2=_[_0x7f88('0x84')](this[_0x7f88('0xf')][_0x31e475[_0x7f88('0xcd')]]);_0xadd8d2[_0x7f88('0xce')]=_0x31e475[_0x7f88('0xcf')];_0xadd8d2['transferuniqueid']=_0x31e475[_0x7f88('0xd0')];_0xadd8d2['queuecallerexitreason']=_0x7f88('0xd1');_0xadd8d2['transfer']=!![];_0xadd8d2['transfertype']=_0x7f88('0xd2');if(this[_0x7f88('0xf')][_0x31e475['secondtransfereruniqueid']]){var _0x53a7b5=this['queueReports'][_0x31e475[_0x7f88('0xd0')]];this['queueReports'][_0x31e475[_0x7f88('0xd0')]]=this['queueReports'][_0x31e475[_0x7f88('0xcd')]];this[_0x7f88('0xf')][_0x31e475[_0x7f88('0xcd')]]=_0x53a7b5;var _0x401929=_[_0x7f88('0x84')](this['queueReports'][_0x31e475[_0x7f88('0xcd')]]);_0x401929[_0x7f88('0x35')]=!![];}logger[_0x7f88('0x65')](_0x7f88('0xd3'),_0x31e475[_0x7f88('0x4c')],_0xadd8d2[_0x7f88('0x49')],_0xadd8d2[_0x7f88('0x50')],_0xadd8d2[_0x7f88('0xce')],_0xadd8d2[_0x7f88('0x9b')]);}else if(this[_0x7f88('0xf')][_0x31e475[_0x7f88('0xd4')]]){_0xadd8d2=_['last'](this[_0x7f88('0xf')][_0x31e475['transfertargetuniqueid']]);_0xadd8d2[_0x7f88('0xce')]=_0x31e475[_0x7f88('0xd5')];_0xadd8d2['transferuniqueid']=_0x31e475['origtransfereruniqueid'];_0xadd8d2[_0x7f88('0x80')]=_0x7f88('0xd1');_0xadd8d2[_0x7f88('0x8f')]=!![];_0xadd8d2['transfertype']=_0x7f88('0xd2');if(this['queueReports'][_0x31e475[_0x7f88('0xd6')]]){var _0x53a7b5=this[_0x7f88('0xf')][_0x31e475['origtransfereruniqueid']];this[_0x7f88('0xf')][_0x31e475['origtransfereruniqueid']]=this['queueReports'][_0x31e475[_0x7f88('0xd4')]];this[_0x7f88('0xf')][_0x31e475[_0x7f88('0xd4')]]=_0x53a7b5;var _0x401929=_[_0x7f88('0x84')](this[_0x7f88('0xf')][_0x31e475[_0x7f88('0xd4')]]);_0x401929[_0x7f88('0x35')]=!![];}logger[_0x7f88('0x65')](_0x7f88('0xd3'),_0x31e475[_0x7f88('0x4c')],_0xadd8d2['name'],_0xadd8d2[_0x7f88('0x50')],_0xadd8d2[_0x7f88('0xce')],_0xadd8d2['transferuniqueid']);}}}catch(_0x4f3320){logger[_0x7f88('0x3c')](_0x7f88('0xcc'),_0x31e475['uniqueid'],util['inspect'](_0x4f3320,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x7f88('0x29')]=function(_0x539da0){try{if(this['isNotNull'](_0x539da0)){logger['debug'](_0x7f88('0xd7'),_0x539da0[_0x7f88('0x4c')],util[_0x7f88('0x3f')](_0x539da0,{'showHidden':![],'depth':null}));if(this[_0x7f88('0xf')][_0x539da0['transfereeuniqueid']]){var _0x1acad6=_[_0x7f88('0x84')](this[_0x7f88('0xf')][_0x539da0[_0x7f88('0xcd')]]);_0x1acad6['queuecallerexitreason']='BLINDTRANSFER';_0x1acad6[_0x7f88('0x8f')]=!![];_0x1acad6[_0x7f88('0x98')]='BLIND';_0x1acad6[_0x7f88('0xce')]=_0x539da0[_0x7f88('0xd8')];_0x1acad6['transferuniqueid']=_0x539da0[_0x7f88('0xcd')];logger[_0x7f88('0x65')](_0x7f88('0xd9'),_0x539da0[_0x7f88('0x4c')],_0x1acad6['name'],_0x1acad6['type'],_0x1acad6[_0x7f88('0xce')],_0x1acad6[_0x7f88('0x9b')]);this[_0x7f88('0xda')]({'event':_0x7f88('0xdb'),'uniqueid':_0x539da0[_0x7f88('0xcd')],'context':_0x539da0['context'],'channel':_0x539da0[_0x7f88('0xdc')]});}}}catch(_0x968495){logger[_0x7f88('0x3c')]('[%s][voiceQueueReport][blindtransfer]',_0x539da0[_0x7f88('0x4c')],util['inspect'](_0x968495,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x7f88('0x24')]=function(_0x39b4a8){try{if(this[_0x7f88('0x5e')](_0x39b4a8)){logger[_0x7f88('0x44')](_0x7f88('0xdd'),_0x39b4a8[_0x7f88('0x4c')],util[_0x7f88('0x3f')](_0x39b4a8,{'showHidden':![],'depth':null}));if(this[_0x7f88('0xf')][_0x39b4a8[_0x7f88('0x4c')]]){var _0x1ed27a=_[_0x7f88('0x84')](this['queueReports'][_0x39b4a8[_0x7f88('0x4c')]]);if(!_['isNil'](_0x1ed27a[_0x7f88('0x85')])){_0x1ed27a[_0x7f88('0xde')]=moment()[_0x7f88('0x47')](_0x7f88('0x7f'));logger[_0x7f88('0x65')](_0x7f88('0xdf'),_0x39b4a8[_0x7f88('0x4c')],_0x1ed27a[_0x7f88('0xde')]);}}}}catch(_0xf2de4a){logger[_0x7f88('0x3c')]('[%s][voiceQueueReport][musiconholdstart]',_0x39b4a8[_0x7f88('0x4c')],util['inspect'](_0xf2de4a,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7f88('0xc')]['syncMusicOnHoldStop']=function(_0x4e241b){try{if(this[_0x7f88('0x5e')](_0x4e241b)){logger[_0x7f88('0x44')]('[%s][voiceQueueReport][musiconholdstop]',_0x4e241b['uniqueid'],util['inspect'](_0x4e241b,{'showHidden':![],'depth':null}));if(this[_0x7f88('0xf')][_0x4e241b[_0x7f88('0x4c')]]){var _0x1df566=_[_0x7f88('0x84')](this[_0x7f88('0xf')][_0x4e241b[_0x7f88('0x4c')]]);if(!_['isNil'](_0x1df566[_0x7f88('0xde')])){_0x1df566['mohtime']+=moment()[_0x7f88('0xc2')](0x0)['diff'](_0x1df566[_0x7f88('0xde')],'seconds');logger[_0x7f88('0x65')](_0x7f88('0xe0'),_0x4e241b[_0x7f88('0x4c')],_0x1df566[_0x7f88('0xe1')]);delete _0x1df566[_0x7f88('0xde')];}}}}catch(_0x5dddae){logger[_0x7f88('0x3c')](_0x7f88('0xe2'),_0x4e241b['uniqueid'],util['inspect'](_0x5dddae,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7f88('0xc')][_0x7f88('0xe3')]=function(_0x272226){try{if(this[_0x7f88('0x5e')](_0x272226)){logger[_0x7f88('0x44')](_0x7f88('0xe4'),_0x272226[_0x7f88('0x4c')],util['inspect'](_0x272226,{'showHidden':![],'depth':null}));if(_0x272226[_0x7f88('0xe5')][_0x7f88('0x92')]()==='set'){_0x272226[_0x7f88('0xe6')]=_0x272226['appdata']&&_0x272226[_0x7f88('0xe7')][_0x7f88('0xe8')](_0x7f88('0xe9'))?_0x272226[_0x7f88('0xe7')]:(_0x272226['appdata']||_0x272226[_0x7f88('0xe6')])[_0x7f88('0x92')]();if(_['startsWith'](_0x272226['applicationdata'][_0x7f88('0x92')](),_0x7f88('0xea'))){logger['info'](_0x7f88('0xeb'),_0x272226['uniqueid'],_0x272226['application'],_0x272226[_0x7f88('0xe6')]);if(_[_0x7f88('0x5f')](this['channels'][_0x272226[_0x7f88('0x4c')]]))this['channels'][_0x272226['uniqueid']]={};var _0x49916e=_0x272226[_0x7f88('0xe6')][_0x7f88('0xec')]('=');var _0x69cb97=_0x49916e[0x0]['toLowerCase']()[_0x7f88('0xed')](/cdr\((.*)\)/);if(_0x69cb97)this[_0x7f88('0x34')][_0x272226[_0x7f88('0x4c')]][_0x69cb97[0x1]]=_0x49916e[0x1];}}}}catch(_0x1e0cc5){logger[_0x7f88('0x3c')](_0x7f88('0xee'),_0x272226[_0x7f88('0x4c')],util['inspect'](_0x1e0cc5,{'showHidden':![],'depth':null}));}};module[_0x7f88('0xef')]=VoiceQueueReport;