622f1fec725a830859f842cd0ad724f23ea47576
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x9ba1=['isRunning','queuestatus','[voiceQueueReport][queuesummary]','createQueueSummaryReport','name','createReport','handleInboundQueueSummaryReport','compareToInboundQueue','assign','type','outbound','custom:queuesummary','statusRequests','syncQueueSummaryComplete','completeEvent','push','isNotNull','[voiceQueueReport][queuesummary]\x20event:','[voiceQueueReport][queuesummary]\x20name:%s','then','[voiceQueueReport][queuesummarycomplete]\x20event:','[%s][voiceQueueReport][queuecallerjoin]','queuecallerjoinAt','YYYY-MM-DD\x20HH:mm:ss','position','count','routealias','info','[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s','pick','[%s][voiceQueueReport][queuecallerabandon]','last','queuecallercompleteAt','originalposition','queuecallerabandonAt','ABANDONED','lastAssignedTo','syncQueueCallerLeave','queuecallerleaveAt','connectedlinenum','connectedlinename','[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s','[%s][voiceQueueReport][queuecallerleave]','[%s][voiceQueueReport][agentconnect]','COMPLETEDBYAGENT','[voiceQueueReport][agentconnect]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETEDBYAGENT','[%s][voiceQueueReport][agentcomplete]','membername','holdtime','queuecallerexitAt','reason','transfer','COMPLETED','startsWith','toLowerCase','local/','linkedid','add','seconds','FORWARDTRANSFER','transfertype','FORWARD','transferexten','destexten','transferuniqueid','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:FORWARDTRANSFER','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s','[%s][voiceQueueReport][varset]','addVariable','variable','value','CONTINUE','TIMEOUT','timeout','[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:','custom:timeout','queueposition','EXITWITHKEY','[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s','rtpaudioqos','rtpaudioqosbridged','rtpaudioqosjitter','rtpaudioqosjitterbridged','rtpaudioqoslossbridged','rtpaudioqosrtt','sipcallid','bridgepeer','bridgepvtcallid','membercalls','memberdynamic','memberinterface','memberrealtime','includes','handleHangup','length','sumHoldTime','diff','sumDuration','milliseconds','answered','sumBillable','lastevent','unmanaged','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:','custom:queuecallerunmanaged','abandoned','[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:','custom:voiceQueueReport','[%s][voiceQueueReport][handleHangup]','cause-txt','transferid','[%s][voiceQueueReport][syncHangup]\x20No\x20available\x20data\x20in\x20queueReports\x20structure:\x20clear\x20action\x20in\x20variablea\x20and\x20channels\x20structures\x20needed','[%s][voiceQueueReport][hangup]','[%s][voiceQueueReport][attendedtransfer]','transfereeuniqueid','ATTENDED','secondtransfereruniqueid','transfertargetuniqueid','origtransfererexten','origtransfereruniqueid','secondtransfererexten','syncBlindTransfer','[%s][voiceQueueReport][blindtransfer]','extension','[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','BlindTransfer','context','transfererchannel','[%s][voiceQueueReport][musiconholdstart]','mohstarttime','[%s][voiceQueueReport][musiconholdstart]\x20mohstarttime:%s','syncMusicOnHoldStop','mohtime','[%s][voiceQueueReport][musiconholdstop]','syncNewExten','set','applicationdata','appdata','CDR(routeAlias)','cdr(','[%s][voiceQueueReport][newexten]\x20application:%s\x20appdata:%s','application','split','match','[%s][voiceQueueReport][newexten]','exports','moment','util','ioredis','../../../config/environment','../../../config/logger','../ami','../model/voiceQueueSummary','redis','socket.io-emitter','prototype','enqueue','tail','finally','sequence','realtime','agents','channels','voiceQueues','campaigns','summary','queuesummary','syncQueueSummary','bind','queuesummarycomplete','queuemember','syncQueueMember','queuestatuscomplete','syncQueueStatusComplete','queuecallerjoin','syncQueueCallerJoin','queuecallerabandon','syncQueueCallerAbandon','queuecallerleave','agentcomplete','syncAgentComplete','syncAgentConnect','varset','syncVarSet','hangup','syncHangup','fullybooted','syncFullyBooted','syncMusicOnHoldStart','musiconholdstop','attendedtransfer','syncAttendedTransfer','loopQueueSummary','isEmpty','hasOwnProperty','originated','pTalking','waiting','queueStatusComplete','queuecallerexit','queuecallercomplete','clearZombieChannels','switch','isNil','channel','catch','message','error','[%s][voiceQueueReport][checkChannel]','inspect','queueReports','[%s][voiceQueueReport][checkQueueReport]','variables','[%s][voiceQueueReport][checkVariables]','clearQueueReport','emitVoiceQueueChannelRemove','emit','emitVoiceQueueChannelSave','debug','[%s][voiceQueueReport][',']\x20sending\x20voice_queue_channel:save\x20event:','uniqueid','voice:queue:%s','queue','voice_queue_channel:save','voice_queue_presence:save',']\x20sending\x20voice_queue_channel:remove\x20event:','queuecallerexitreason','ATTENDEDTRANSFER','format','voice_queue_channel:remove','voice_queue_presence:remove','emitInboundVoiceQueueSummary','inbound','[voiceQueueReport][queuesummary]\x20sending\x20voice_queue:save\x20event:','voice_queue:save','isUndefined','loopQueueShow','Action','queues','[voiceQueueReport][queues]','actionid'];(function(_0x4b0f02,_0xe741d2){var _0x18731f=function(_0xb411a8){while(--_0xb411a8){_0x4b0f02['push'](_0x4b0f02['shift']());}};_0x18731f(++_0xe741d2);}(_0x9ba1,0x184));var _0x19ba=function(_0x3b48ee,_0x47ff10){_0x3b48ee=_0x3b48ee-0x0;var _0x50023d=_0x9ba1[_0x3b48ee];return _0x50023d;};'use strict';var _=require('lodash');var moment=require(_0x19ba('0x0'));var util=require(_0x19ba('0x1'));var Redis=require(_0x19ba('0x2'));var config=require(_0x19ba('0x3'));var logger=require(_0x19ba('0x4'))('ami');var ami=require(_0x19ba('0x5'));var QueueReport=require('../model/queueReport');var VoiceQueueSummary=require(_0x19ba('0x6'));config[_0x19ba('0x7')]=_['defaults'](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0x19ba('0x8'))(new Redis(config[_0x19ba('0x7')]));var Sequence=function(){};Sequence[_0x19ba('0x9')][_0x19ba('0xa')]=function(_0x5b831f){this[_0x19ba('0xb')]=this[_0x19ba('0xb')]?this[_0x19ba('0xb')][_0x19ba('0xc')](_0x5b831f):_0x5b831f();};function VoiceQueueReport(_0x3c94ea){this[_0x19ba('0xd')]=new Sequence();this['queueReports']={};this[_0x19ba('0xe')]=_0x3c94ea;this[_0x19ba('0xf')]=_0x3c94ea[_0x19ba('0xf')];this[_0x19ba('0x10')]=_0x3c94ea['queueChannels'];this[_0x19ba('0x11')]=_0x3c94ea[_0x19ba('0x11')];this['campaigns']=_0x3c94ea[_0x19ba('0x12')];this[_0x19ba('0x13')]=initializeSummary();this['variables']={};ami['on'](_0x19ba('0x14'),this[_0x19ba('0x15')][_0x19ba('0x16')](this));ami['on'](_0x19ba('0x17'),this['syncQueueSummaryComplete'][_0x19ba('0x16')](this));ami['on'](_0x19ba('0x18'),this[_0x19ba('0x19')][_0x19ba('0x16')](this));ami['on'](_0x19ba('0x1a'),this[_0x19ba('0x1b')][_0x19ba('0x16')](this));ami['on'](_0x19ba('0x1c'),this[_0x19ba('0x1d')]['bind'](this));ami['on'](_0x19ba('0x1e'),this[_0x19ba('0x1f')]['bind'](this));ami['on'](_0x19ba('0x20'),this['syncQueueCallerLeave'][_0x19ba('0x16')](this));ami['on'](_0x19ba('0x21'),this[_0x19ba('0x22')]['bind'](this));ami['on']('agentconnect',this[_0x19ba('0x23')][_0x19ba('0x16')](this));ami['on'](_0x19ba('0x24'),this[_0x19ba('0x25')][_0x19ba('0x16')](this));ami['on'](_0x19ba('0x26'),this[_0x19ba('0x27')][_0x19ba('0x16')](this));ami['on'](_0x19ba('0x28'),this[_0x19ba('0x29')][_0x19ba('0x16')](this));ami['on']('musiconholdstart',this[_0x19ba('0x2a')][_0x19ba('0x16')](this));ami['on'](_0x19ba('0x2b'),this['syncMusicOnHoldStop'][_0x19ba('0x16')](this));ami['on'](_0x19ba('0x2c'),this[_0x19ba('0x2d')][_0x19ba('0x16')](this));ami['on']('blindtransfer',this['syncBlindTransfer'][_0x19ba('0x16')](this));this[_0x19ba('0x2e')]();this['loopQueueShow']();}function clearChannels(_0x20223){if(!_[_0x19ba('0x2f')](_0x20223)){for(var _0x45f803 in _0x20223){if(_0x20223[_0x19ba('0x30')](_0x45f803)){delete _0x20223[_0x45f803];}}}}function clearCampaigns(_0x3294ba){if(!_[_0x19ba('0x2f')](_0x3294ba)){for(var _0x41f7bc in _0x3294ba){if(_0x3294ba[_0x19ba('0x30')](_0x41f7bc)){_0x3294ba[_0x41f7bc]['originated']=0x0;}}}}function clearVoiceQueues(_0x23d99d){if(!_[_0x19ba('0x2f')](_0x23d99d)){for(var _0xe628d6 in _0x23d99d){if(_0x23d99d[_0x19ba('0x30')](_0xe628d6)){_0x23d99d[_0xe628d6][_0x19ba('0x31')]=0x0;_0x23d99d[_0xe628d6]['talking']=0x0;_0x23d99d[_0xe628d6][_0x19ba('0x32')]=0x0;_0x23d99d[_0xe628d6][_0x19ba('0x33')]=0x0;_0x23d99d[_0xe628d6][_0x19ba('0x34')]=!![];}}}}function clearAgentBooked(_0xb7ad9b){if(!_[_0x19ba('0x2f')](_0xb7ad9b)){for(var _0x4cdb8f in _0xb7ad9b){if(_0xb7ad9b[_0x19ba('0x30')](_0x4cdb8f)){_0xb7ad9b[_0x4cdb8f]['unlockRR']=!![];}}}}function initializeSummary(){return{'id':null,'completeEvent':null,'isRunning':![],'queues':{},'queuestatus':{},'statusRequests':0x0};}function hasCallerLeftTheQueue(_0x455ab6){return _0x455ab6[_0x19ba('0x35')]||_0x455ab6['queuecallerabandon']||_0x455ab6[_0x19ba('0x36')];}VoiceQueueReport[_0x19ba('0x9')][_0x19ba('0x37')]=function(){var _0x582f24=this;for(var _0x5f145b in this[_0x19ba('0x10')]){if(this[_0x19ba('0x10')][_0x19ba('0x30')](_0x5f145b)&&!this[_0x19ba('0x10')][_0x5f145b][_0x19ba('0x38')]){this[_0x19ba('0xd')]['enqueue'](function(){if(!_[_0x19ba('0x39')](_0x582f24['channels'][_0x5f145b])){return ami['Action']({'action':'status','channel':_0x582f24['channels'][_0x5f145b][_0x19ba('0x3a')]})[_0x19ba('0x3b')](function(_0x367b1b){if(_0x367b1b[_0x19ba('0x3c')]==='No\x20such\x20channel'){setTimeout(function(){if(_0x582f24[_0x19ba('0x10')][_0x5f145b]){delete _0x582f24[_0x19ba('0x10')][_0x5f145b];logger[_0x19ba('0x3d')](_0x19ba('0x3e'),_0x5f145b,util[_0x19ba('0x3f')](_0x367b1b,{'showHidden':![],'depth':null}));}if(_0x582f24['queueReports'][_0x5f145b]){delete _0x582f24[_0x19ba('0x40')][_0x5f145b];logger[_0x19ba('0x3d')](_0x19ba('0x41'),_0x5f145b,util[_0x19ba('0x3f')](_0x367b1b,{'showHidden':![],'depth':null}));}if(_0x582f24['variables'][_0x5f145b]){delete _0x582f24[_0x19ba('0x42')][_0x5f145b];logger[_0x19ba('0x3d')](_0x19ba('0x43'),_0x5f145b,util['inspect'](_0x367b1b,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport[_0x19ba('0x9')]['syncFullyBooted']=function(){logger[_0x19ba('0x3d')]('[FullyBooted]\x20clear\x20realtime');clearChannels(this[_0x19ba('0x10')]);this[_0x19ba('0x44')](this['queueReports']);clearAgentBooked(this['agents']);clearVoiceQueues(this['voiceQueues']);clearCampaigns(this['campaigns']);this['summary']=initializeSummary();};VoiceQueueReport['prototype']['clearQueueReport']=function(_0xb8296){var _0x1453ab=this;if(!_['isEmpty'](_0xb8296)){for(var _0x3fc09d in _0xb8296){if(_0xb8296[_0x19ba('0x30')](_0x3fc09d)){_0x1453ab[_0x19ba('0x45')](_0xb8296[_0x3fc09d],'clearqueuereport');delete _0xb8296[_0x3fc09d];}}}};VoiceQueueReport[_0x19ba('0x9')]['emit']=function(_0x3fcb05,_0x5dcaeb,_0x54017a){io['to'](_0x3fcb05)[_0x19ba('0x46')](_0x5dcaeb,_0x54017a);};VoiceQueueReport['prototype'][_0x19ba('0x47')]=function(_0x2cc8e6,_0x4d30a3){logger[_0x19ba('0x48')](_0x19ba('0x49')+_0x4d30a3+_0x19ba('0x4a'),_0x2cc8e6[_0x19ba('0x4b')],util['inspect'](_0x2cc8e6,{'showHidden':![],'depth':null}));this[_0x19ba('0x46')](util['format'](_0x19ba('0x4c'),_0x2cc8e6[_0x19ba('0x4d')]),_0x19ba('0x4e'),_0x2cc8e6);io[_0x19ba('0x46')](_0x19ba('0x4f'),_0x2cc8e6);};VoiceQueueReport[_0x19ba('0x9')]['emitVoiceQueueChannelRemove']=function(_0x474c85,_0x4cf719){logger[_0x19ba('0x48')](_0x19ba('0x49')+_0x4cf719+_0x19ba('0x50'),_0x474c85['uniqueid'],util[_0x19ba('0x3f')](_0x474c85,{'showHidden':![],'depth':null}));if(_0x474c85[_0x19ba('0x51')]===_0x19ba('0x52')){return;}this[_0x19ba('0x46')](util[_0x19ba('0x53')]('voice:queue:%s',_0x474c85[_0x19ba('0x4d')]),_0x19ba('0x54'),_0x474c85);io[_0x19ba('0x46')](_0x19ba('0x55'),_0x474c85);};VoiceQueueReport['prototype'][_0x19ba('0x56')]=function(_0x2d1753){if(_0x2d1753['type']===_0x19ba('0x57')){logger[_0x19ba('0x48')](_0x19ba('0x58'),util[_0x19ba('0x3f')](_0x2d1753,{'showHidden':![],'depth':null}));this[_0x19ba('0x46')](util[_0x19ba('0x53')](_0x19ba('0x4c'),_0x2d1753['name']),_0x19ba('0x59'),_0x2d1753);}};VoiceQueueReport[_0x19ba('0x9')]['isNotNull']=function(_0x3110e9){return _0x3110e9!==null&&!_[_0x19ba('0x5a')](_0x3110e9);};VoiceQueueReport[_0x19ba('0x9')][_0x19ba('0x5b')]=function(){var _0xcc8bed=this;setInterval(function(){_0xcc8bed[_0x19ba('0x37')]();ami[_0x19ba('0x5c')]({'action':_0x19ba('0x5d')})[_0x19ba('0x3b')](function(_0x2c5e23){logger[_0x19ba('0x3d')](_0x19ba('0x5e'),util['inspect'](_0x2c5e23,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport['prototype'][_0x19ba('0x2e')]=function(){var _0x351f0f=this;setInterval(function(){if(!_0x351f0f[_0x19ba('0x13')]['isRunning']){return ami[_0x19ba('0x5c')]({'action':_0x19ba('0x14')})['then'](function(_0x25affc){_0x351f0f['summary']['id']=_0x25affc[_0x19ba('0x5f')];_0x351f0f[_0x19ba('0x13')][_0x19ba('0x60')]=!![];_0x351f0f[_0x19ba('0x13')][_0x19ba('0x61')][_0x25affc[_0x19ba('0x5f')]]={};})[_0x19ba('0x3b')](function(_0x2de2d0){logger[_0x19ba('0x3d')](_0x19ba('0x62'),util[_0x19ba('0x3f')](_0x2de2d0,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport[_0x19ba('0x9')][_0x19ba('0x63')]=function(_0x334993,_0x452204){var _0x17e437;if(this[_0x19ba('0x13')]&&this[_0x19ba('0x13')][_0x19ba('0x5d')]&&this[_0x19ba('0x13')][_0x19ba('0x5d')][_0x334993[_0x19ba('0x64')]]){_0x17e437=this[_0x19ba('0x13')]['queues'][_0x334993[_0x19ba('0x64')]]['summaryEvent'];}var _0xfec6f7=new VoiceQueueSummary(_0x334993);return _0xfec6f7[_0x19ba('0x65')](_0x452204['agents'],this[_0x19ba('0xf')],_0x17e437,this[_0x19ba('0xe')][_0x19ba('0x10')]);};VoiceQueueReport['prototype'][_0x19ba('0x66')]=function(_0x7b689f,_0x329187){var _0x28e73f=this[_0x19ba('0x63')](_0x7b689f,_0x329187);var _0x4ff14f=![];_0x4ff14f=_0x28e73f[_0x19ba('0x67')](_0x7b689f);if(_0x4ff14f){Object[_0x19ba('0x68')](_0x7b689f,_0x28e73f);this['realtime'][_0x19ba('0x11')][_0x7b689f[_0x19ba('0x64')]]=_0x7b689f;this[_0x19ba('0x56')](_0x28e73f);}};VoiceQueueReport['prototype'][_0x19ba('0x1b')]=function(_0x517fc3){var _0x2c9b99=null;var _0x56db85=this[_0x19ba('0x13')]['id'];if(this[_0x19ba('0x13')][_0x19ba('0x61')][_0x56db85]){_0x2c9b99=this['summary'][_0x19ba('0x61')][_0x56db85][_0x517fc3[_0x19ba('0x5f')]];}if(!_0x2c9b99){this[_0x19ba('0x13')]=initializeSummary();return;}var _0x41dce6=this['voiceQueues'][_0x2c9b99[_0x19ba('0x4d')]];if(_0x41dce6[_0x19ba('0x69')]===_0x19ba('0x57')){this[_0x19ba('0x66')](_0x41dce6,_0x2c9b99);}else if(_0x41dce6[_0x19ba('0x69')]===_0x19ba('0x6a')){var _0x538ac9=this[_0x19ba('0x63')](_0x41dce6,_0x2c9b99);ami[_0x19ba('0x46')](_0x19ba('0x6b'),_0x538ac9);}this[_0x19ba('0x13')][_0x19ba('0x6c')]-=0x1;var _0x8757d4=this[_0x19ba('0x13')]['statusRequests']>0x0?!![]:![];if(!_0x8757d4){return this[_0x19ba('0x6d')](this[_0x19ba('0x13')][_0x19ba('0x6e')]);}};VoiceQueueReport[_0x19ba('0x9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()[_0x19ba('0x53')](_0x19ba('0x77'));_0x12a69b[_0x19ba('0x87')]=_0x2e1834[_0x19ba('0x87')];_0x12a69b[_0x19ba('0x88')]=_0x2e1834[_0x19ba('0x88')];logger['info'](_0x19ba('0x89'),_0x12a69b[_0x19ba('0x4d')],_0x12a69b[_0x19ba('0x69')],_0x2e1834[_0x19ba('0x87')],_0x2e1834[_0x19ba('0x88')]);this[_0x19ba('0x10')][_0x2e1834[_0x19ba('0x4b')]]=_0x12a69b;this[_0x19ba('0x47')](_0x12a69b,_0x19ba('0x20'));}}}catch(_0x1863a5){logger[_0x19ba('0x3d')](_0x19ba('0x8a'),_0x2e1834['uniqueid'],util[_0x19ba('0x3f')](_0x1863a5,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x19ba('0x9')]['syncAgentConnect']=function(_0x5bb0f0){try{if(this[_0x19ba('0x70')](_0x5bb0f0)){logger['debug'](_0x19ba('0x8b'),_0x5bb0f0[_0x19ba('0x4b')],util[_0x19ba('0x3f')](_0x5bb0f0,{'showHidden':![],'depth':null}));if(this[_0x19ba('0x40')][_0x5bb0f0[_0x19ba('0x4b')]]){var _0x576fb1=_[_0x19ba('0x7f')](this[_0x19ba('0x40')][_0x5bb0f0['uniqueid']]);_0x576fb1['queuecallercomplete']=!![];_0x576fb1['queuecallerexitreason']=_0x19ba('0x8c');logger['info'](_0x19ba('0x8d'),_0x576fb1['queue'],_0x576fb1[_0x19ba('0x69')]);}}}catch(_0x9d8746){logger[_0x19ba('0x3d')]('[%s][voiceQueueReport][agentconnect]',_0x5bb0f0[_0x19ba('0x4b')],util['inspect'](_0x9d8746,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x19ba('0x22')]=function(_0x2f7316){try{if(this[_0x19ba('0x70')](_0x2f7316)){logger[_0x19ba('0x48')](_0x19ba('0x8e'),_0x2f7316[_0x19ba('0x4b')],util[_0x19ba('0x3f')](_0x2f7316,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x2f7316[_0x19ba('0x4b')]]){var _0x58286b=_['last'](this[_0x19ba('0x40')][_0x2f7316['uniqueid']]);_0x58286b[_0x19ba('0x1e')]=![];_0x58286b[_0x19ba('0x82')]=null;_0x58286b['assigned']=!![];_0x58286b[_0x19ba('0x84')]=_0x2f7316[_0x19ba('0x8f')];_0x58286b['holdtime']=_0x2f7316[_0x19ba('0x90')];_0x58286b[_0x19ba('0x36')]=!![];_0x58286b[_0x19ba('0x35')]=![];_0x58286b[_0x19ba('0x91')]=null;if(!_0x58286b['transfer']){if(_0x2f7316[_0x19ba('0x92')]==_0x19ba('0x93')){_0x58286b[_0x19ba('0x51')]=_0x19ba('0x94');logger[_0x19ba('0x7b')]('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED',_0x58286b[_0x19ba('0x4d')],_0x58286b[_0x19ba('0x69')]);}else{if(_[_0x19ba('0x95')](_0x2f7316['channel'][_0x19ba('0x96')](),_0x19ba('0x97'))){if(this[_0x19ba('0x40')][_0x2f7316[_0x19ba('0x98')]]){var _0x430759=_[_0x19ba('0x7f')](this['queueReports'][_0x2f7316[_0x19ba('0x98')]]);_0x430759[_0x19ba('0x36')]=![];_0x430759[_0x19ba('0x35')]=!![];_0x430759[_0x19ba('0x91')]=moment(_0x58286b['queuecallerjoinAt'])[_0x19ba('0x99')](_0x2f7316[_0x19ba('0x90')],_0x19ba('0x9a'))['format'](_0x19ba('0x77'));_0x430759[_0x19ba('0x51')]=_0x19ba('0x9b');_0x430759[_0x19ba('0x93')]=!![];_0x430759[_0x19ba('0x9c')]=_0x19ba('0x9d');_0x430759[_0x19ba('0x9e')]=_0x2f7316[_0x19ba('0x9f')];_0x430759[_0x19ba('0xa0')]=_0x2f7316[_0x19ba('0x4b')];logger[_0x19ba('0x7b')](_0x19ba('0xa1'),_0x430759[_0x19ba('0x4d')],_0x430759[_0x19ba('0x69')]);var _0x3a2a5a=this['queueReports'][_0x2f7316['linkedid']];this['queueReports'][_0x2f7316[_0x19ba('0x98')]]=this[_0x19ba('0x40')][_0x2f7316[_0x19ba('0x4b')]];this[_0x19ba('0x40')][_0x2f7316['uniqueid']]=_0x3a2a5a;}}else{_0x58286b[_0x19ba('0x51')]='COMPLETEDBY'+_0x2f7316[_0x19ba('0x92')]['toUpperCase']();logger[_0x19ba('0x7b')](_0x19ba('0xa2'),_0x58286b['queue'],_0x58286b[_0x19ba('0x69')],_0x58286b['queuecallerexitreason']);}}}this['channels'][_0x2f7316[_0x19ba('0x4b')]]=_0x58286b;}}}catch(_0x10dea5){logger[_0x19ba('0x3d')](_0x19ba('0x8e'),_0x2f7316[_0x19ba('0x4b')],util[_0x19ba('0x3f')](_0x10dea5,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x19ba('0x9')][_0x19ba('0x25')]=function(_0xfe7355){try{if(this['isNotNull'](_0xfe7355)){logger[_0x19ba('0x48')](_0x19ba('0xa3'),_0xfe7355[_0x19ba('0x4b')],util[_0x19ba('0x3f')](_0xfe7355,{'showHidden':![],'depth':null}));this[_0x19ba('0xa4')](_0xfe7355['uniqueid'],_['keys'](_0xfe7355[_0x19ba('0xa5')])[0x0],_0xfe7355[_0x19ba('0xa6')]);if(this['queueReports'][_0xfe7355[_0x19ba('0x4b')]]){var _0x5d01a4=_['last'](this['queueReports'][_0xfe7355[_0x19ba('0x4b')]]);if(_0x5d01a4){if(this[_0x19ba('0x70')](_0xfe7355['variable'])&&this['isNotNull'](_0xfe7355[_0x19ba('0xa5')][_0x19ba('0x61')])){switch(_0xfe7355[_0x19ba('0xa6')]){case _0x19ba('0xa7'):_0x5d01a4[_0x19ba('0x35')]=![];_0x5d01a4[_0x19ba('0x91')]=null;break;case _0x19ba('0xa8'):_0x5d01a4['lastevent']=_0x19ba('0xa9');_0x5d01a4[_0x19ba('0x35')]=!![];_0x5d01a4['queuecallerexitAt']=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');_0x5d01a4[_0x19ba('0x86')]=moment()[_0x19ba('0x53')]('YYYY-MM-DD\x20HH:mm:ss');logger['debug'](_0x19ba('0xaa'),_0xfe7355['uniqueid'],util[_0x19ba('0x3f')](_0x5d01a4,{'showHidden':![],'depth':null}));ami['emit'](_0x19ba('0xab'),_0x5d01a4);break;default:_0x5d01a4[_0x19ba('0x35')]=!![];_0x5d01a4[_0x19ba('0x91')]=moment()[_0x19ba('0x53')](_0x19ba('0x77'));_0x5d01a4['queuecallerleaveAt']=moment()[_0x19ba('0x53')](_0x19ba('0x77'));}_0x5d01a4['queuecallerabandon']=![];_0x5d01a4[_0x19ba('0x82')]=null;_0x5d01a4['queuecallerexitreason']=_0xfe7355[_0x19ba('0xa6')];this[_0x19ba('0x10')][_0xfe7355[_0x19ba('0x4b')]]=_0x5d01a4;this[_0x19ba('0x45')](_0x5d01a4,_0x19ba('0x24'));}else if(this[_0x19ba('0x70')](_0xfe7355[_0x19ba('0xa5')])&&this[_0x19ba('0x70')](_0xfe7355[_0x19ba('0xa5')][_0x19ba('0xac')])){if(!_0x5d01a4[_0x19ba('0x1e')]){_0x5d01a4[_0x19ba('0x35')]=!![];_0x5d01a4['queuecallerexitAt']=moment()[_0x19ba('0x53')]('YYYY-MM-DD\x20HH:mm:ss');_0x5d01a4[_0x19ba('0x51')]=_0x19ba('0xad');_0x5d01a4[_0x19ba('0x86')]=moment()[_0x19ba('0x53')](_0x19ba('0x77'));this['channels'][_0xfe7355[_0x19ba('0x4b')]]=_0x5d01a4;}}logger['info'](_0x19ba('0xae'),_0xfe7355['uniqueid'],_0x5d01a4['queue'],_0x5d01a4['type'],_['keys'](_0xfe7355['variable'])[0x0],_0xfe7355['value']);_0x5d01a4['variables']=this[_0x19ba('0x42')][_0xfe7355[_0x19ba('0x4b')]];}}}}catch(_0x45497f){logger[_0x19ba('0x3d')](_0x19ba('0xa3'),_0xfe7355[_0x19ba('0x4b')],util[_0x19ba('0x3f')](_0x45497f,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x19ba('0x9')][_0x19ba('0xa4')]=function(_0x17a045,_0x44a996,_0x2c985e){var _0x345939=[_0x19ba('0xaf'),_0x19ba('0xb0'),_0x19ba('0xb1'),_0x19ba('0xb2'),'rtpaudioqosloss',_0x19ba('0xb3'),_0x19ba('0xb4'),'rtpaudioqosrttbridged',_0x19ba('0xb5'),'sipuri',_0x19ba('0xb6'),_0x19ba('0xb7'),_0x19ba('0xb8'),_0x19ba('0xb9'),_0x19ba('0xba'),'memberlastcall',_0x19ba('0x8f'),'memberpenalty',_0x19ba('0xbb')];if(!_[_0x19ba('0x39')](_0x44a996)&&!_[_0x19ba('0xbc')](_0x345939,_0x44a996)){if(_[_0x19ba('0x5a')](this['variables'][_0x17a045])){this[_0x19ba('0x42')][_0x17a045]={};}this[_0x19ba('0x42')][_0x17a045][_0x44a996]=_0x2c985e;}};VoiceQueueReport[_0x19ba('0x9')][_0x19ba('0xbd')]=function(_0x4dc3cf,_0x41150f,_0x2cab9a){try{var _0x1404c0={};if(this[_0x19ba('0x40')][_0x4dc3cf]){for(var _0xbb41cd=0x0;_0xbb41cd<this[_0x19ba('0x40')][_0x4dc3cf][_0x19ba('0xbe')];_0xbb41cd+=0x1){_0x1404c0=this[_0x19ba('0x40')][_0x4dc3cf][_0xbb41cd];var _0x3f5e57=this['voiceQueues'][_0x1404c0[_0x19ba('0x4d')]];if(_0x3f5e57){_0x3f5e57[_0x19ba('0xbf')]+=moment(_0x1404c0[_0x19ba('0x86')])[_0x19ba('0xc0')](_0x1404c0[_0x19ba('0x76')],_0x19ba('0x9a'))||0x0;if(_0x2cab9a&&_0x1404c0[_0x19ba('0x51')]===_0x19ba('0x52')){_0x1404c0['queuecallerexitreason']=_0x19ba('0x8c');}if(_0xbb41cd===this[_0x19ba('0x40')][_0x4dc3cf][_0x19ba('0xbe')]-0x1){_0x3f5e57[_0x19ba('0xc1')]+=moment()[_0x19ba('0xc2')](0x0)['diff'](_0x1404c0[_0x19ba('0x76')],_0x19ba('0x9a'));if(hasCallerLeftTheQueue(_0x1404c0)&&_0x1404c0[_0x19ba('0x51')]!==_0x19ba('0x52')){_0x3f5e57['total']+=0x1;}if(_0x1404c0['queuecallercomplete']){_0x3f5e57[_0x19ba('0xc3')]+=0x1;_0x3f5e57[_0x19ba('0xc4')]+=moment()[_0x19ba('0xc2')](0x0)['diff'](_0x1404c0['queuecallerleaveAt'],_0x19ba('0x9a'));_0x1404c0[_0x19ba('0x80')]=moment()[_0x19ba('0x53')](_0x19ba('0x77'));_0x1404c0['queuecallerexit']=![];_0x1404c0[_0x19ba('0x91')]=null;}if(_0x1404c0[_0x19ba('0x35')]&&_0x1404c0[_0x19ba('0x93')]!=!![]){_0x3f5e57['unmanaged']+=0x1;_0x1404c0[_0x19ba('0xc5')]=_0x19ba('0xc6');logger['debug'](_0x19ba('0xc7'),_0x4dc3cf,util[_0x19ba('0x3f')](_0x1404c0,{'showHidden':![],'depth':null}));ami[_0x19ba('0x46')](_0x19ba('0xc8'),_0x1404c0);}if(_0x1404c0['queuecallerabandon']){_0x3f5e57[_0x19ba('0xc9')]+=0x1;_0x1404c0[_0x19ba('0xc5')]=_0x19ba('0xc9');logger[_0x19ba('0x48')]('[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:',_0x4dc3cf,util['inspect'](_0x1404c0,{'showHidden':![],'depth':null}));ami[_0x19ba('0x46')]('custom:queuecallerabandon',_0x1404c0);}}else{_0x3f5e57[_0x19ba('0xc1')]+=_0x3f5e57[_0x19ba('0xbf')];}logger['info']('[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s',_0x4dc3cf,_0x1404c0[_0x19ba('0x4d')],_0x1404c0['type'],_0x41150f);this[_0x19ba('0x10')][_0x4dc3cf]=_0x1404c0;Object[_0x19ba('0x68')](this['voiceQueues'][_0x1404c0[_0x19ba('0x4d')]],_0x3f5e57);if(_0x1404c0['queuecallerleaveAt']){this[_0x19ba('0x45')](_0x1404c0,_0x19ba('0x26'));}}}logger[_0x19ba('0x48')](_0x19ba('0xca'),_0x4dc3cf,util[_0x19ba('0x3f')](this[_0x19ba('0x40')][_0x4dc3cf],{'showHidden':![],'depth':null}));if(hasCallerLeftTheQueue(_0x1404c0)&&_0x1404c0['queuecallerexitreason']!==_0x19ba('0x52')){ami[_0x19ba('0x46')](_0x19ba('0xcb'),this['queueReports'][_0x4dc3cf]);if(this[_0x19ba('0x40')][_0x4dc3cf]){delete this[_0x19ba('0x40')][_0x4dc3cf];}if(this[_0x19ba('0x10')][_0x4dc3cf]){delete this[_0x19ba('0x10')][_0x4dc3cf];}if(this[_0x19ba('0x42')][_0x4dc3cf]){delete this[_0x19ba('0x42')][_0x4dc3cf];}}}}catch(_0x296019){logger[_0x19ba('0x3d')](_0x19ba('0xcc'),_0x4dc3cf,util[_0x19ba('0x3f')](_0x296019,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x19ba('0x9')]['syncHangup']=function(_0x4c8713){try{if(this[_0x19ba('0x70')](_0x4c8713)){logger[_0x19ba('0x48')]('[%s][voiceQueueReport][hangup]',_0x4c8713['uniqueid'],util[_0x19ba('0x3f')](_0x4c8713,{'showHidden':![],'depth':null}));if(this[_0x19ba('0x40')][_0x4c8713[_0x19ba('0x4b')]]){return this[_0x19ba('0xbd')](_0x4c8713[_0x19ba('0x4b')],_0x4c8713[_0x19ba('0xcd')],![]);}if(this[_0x1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')](_0x19ba('0xdc'),_0x26b2d0['uniqueid'],_0x541e59[_0x19ba('0x4d')],_0x541e59[_0x19ba('0x69')],_0x541e59[_0x19ba('0x9e')],_0x541e59[_0x19ba('0xa0')]);this[_0x19ba('0x27')]({'event':_0x19ba('0xdd'),'uniqueid':_0x26b2d0[_0x19ba('0xd2')],'context':_0x26b2d0[_0x19ba('0xde')],'channel':_0x26b2d0[_0x19ba('0xdf')]});}}}catch(_0x45c21e){logger['error'](_0x19ba('0xda'),_0x26b2d0[_0x19ba('0x4b')],util[_0x19ba('0x3f')](_0x45c21e,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x19ba('0x9')][_0x19ba('0x2a')]=function(_0x265475){try{if(this[_0x19ba('0x70')](_0x265475)){logger[_0x19ba('0x48')](_0x19ba('0xe0'),_0x265475[_0x19ba('0x4b')],util['inspect'](_0x265475,{'showHidden':![],'depth':null}));if(this[_0x19ba('0x40')][_0x265475['uniqueid']]){var _0x2be454=_[_0x19ba('0x7f')](this['queueReports'][_0x265475[_0x19ba('0x4b')]]);if(!_[_0x19ba('0x39')](_0x2be454[_0x19ba('0x86')])){_0x2be454[_0x19ba('0xe1')]=moment()[_0x19ba('0x53')](_0x19ba('0x77'));logger[_0x19ba('0x7b')](_0x19ba('0xe2'),_0x265475[_0x19ba('0x4b')],_0x2be454[_0x19ba('0xe1')]);}}}}catch(_0x28b5bf){logger[_0x19ba('0x3d')]('[%s][voiceQueueReport][musiconholdstart]',_0x265475[_0x19ba('0x4b')],util['inspect'](_0x28b5bf,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x19ba('0xe3')]=function(_0x39bba7){try{if(this[_0x19ba('0x70')](_0x39bba7)){logger[_0x19ba('0x48')]('[%s][voiceQueueReport][musiconholdstop]',_0x39bba7[_0x19ba('0x4b')],util[_0x19ba('0x3f')](_0x39bba7,{'showHidden':![],'depth':null}));if(this[_0x19ba('0x40')][_0x39bba7[_0x19ba('0x4b')]]){var _0x27168e=_['last'](this[_0x19ba('0x40')][_0x39bba7[_0x19ba('0x4b')]]);if(!_[_0x19ba('0x39')](_0x27168e[_0x19ba('0xe1')])){_0x27168e[_0x19ba('0xe4')]+=moment()[_0x19ba('0xc2')](0x0)[_0x19ba('0xc0')](_0x27168e[_0x19ba('0xe1')],_0x19ba('0x9a'));logger[_0x19ba('0x7b')]('[%s][voiceQueueReport][musiconholdstop]\x20mohtime:%s',_0x39bba7[_0x19ba('0x4b')],_0x27168e[_0x19ba('0xe4')]);delete _0x27168e[_0x19ba('0xe1')];}}}}catch(_0x1d4791){logger[_0x19ba('0x3d')](_0x19ba('0xe5'),_0x39bba7[_0x19ba('0x4b')],util[_0x19ba('0x3f')](_0x1d4791,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x19ba('0x9')][_0x19ba('0xe6')]=function(_0x3da3e1){try{if(this['isNotNull'](_0x3da3e1)){logger[_0x19ba('0x48')]('[%s][voiceQueueReport][newexten]\x20event:',_0x3da3e1['uniqueid'],util['inspect'](_0x3da3e1,{'showHidden':![],'depth':null}));if(_0x3da3e1['application'][_0x19ba('0x96')]()===_0x19ba('0xe7')){_0x3da3e1[_0x19ba('0xe8')]=_0x3da3e1['appdata']&&_0x3da3e1[_0x19ba('0xe9')][_0x19ba('0x95')](_0x19ba('0xea'))?_0x3da3e1[_0x19ba('0xe9')]:(_0x3da3e1[_0x19ba('0xe9')]||_0x3da3e1[_0x19ba('0xe8')])[_0x19ba('0x96')]();if(_['startsWith'](_0x3da3e1[_0x19ba('0xe8')][_0x19ba('0x96')](),_0x19ba('0xeb'))){logger['info'](_0x19ba('0xec'),_0x3da3e1['uniqueid'],_0x3da3e1[_0x19ba('0xed')],_0x3da3e1['applicationdata']);if(_[_0x19ba('0x5a')](this[_0x19ba('0x10')][_0x3da3e1[_0x19ba('0x4b')]]))this[_0x19ba('0x10')][_0x3da3e1['uniqueid']]={};var _0x30633a=_0x3da3e1[_0x19ba('0xe8')][_0x19ba('0xee')]('=');var _0x42d544=_0x30633a[0x0][_0x19ba('0x96')]()[_0x19ba('0xef')](/cdr\((.*)\)/);if(_0x42d544)this[_0x19ba('0x10')][_0x3da3e1['uniqueid']][_0x42d544[0x1]]=_0x30633a[0x1];}}}}catch(_0x2e0ea2){logger[_0x19ba('0x3d')](_0x19ba('0xf0'),_0x3da3e1['uniqueid'],util[_0x19ba('0x3f')](_0x2e0ea2,{'showHidden':![],'depth':null}));}};module[_0x19ba('0xf1')]=VoiceQueueReport;