62a11c0fd46f3a3285dc5901d2765f6fcf8004fe
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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top]','mohtime','syncNewExten','[%s][voiceQueueReport][newexten]\x20event:','application','set','applicationdata','appdata','CDR(routeAlias)','cdr(','[%s][voiceQueueReport][newexten]','exports','util','../../../config/environment'];(function(_0x4c6065,_0x209b7f){var _0x1dbcad=function(_0x5bc182){while(--_0x5bc182){_0x4c6065['push'](_0x4c6065['shift']());}};_0x1dbcad(++_0x209b7f);}(_0xaf87,0x1e2));var _0x7af8=function(_0x52aad7,_0x2a23c5){_0x52aad7=_0x52aad7-0x0;var _0x46c2b1=_0xaf87[_0x52aad7];return _0x46c2b1;};'use strict';var _=require('lodash');var moment=require('moment');var util=require(_0x7af8('0x0'));var Redis=require('ioredis');var config=require(_0x7af8('0x1'));var logger=require(_0x7af8('0x2'))(_0x7af8('0x3'));var ami=require(_0x7af8('0x4'));var QueueReport=require(_0x7af8('0x5'));var VoiceQueueSummary=require('../model/voiceQueueSummary');config['redis']=_[_0x7af8('0x6')](config[_0x7af8('0x7')],{'host':_0x7af8('0x8'),'port':0x18eb});var io=require(_0x7af8('0x9'))(new Redis(config[_0x7af8('0x7')]));var Sequence=function(){};Sequence[_0x7af8('0xa')][_0x7af8('0xb')]=function(_0x4cac69){this[_0x7af8('0xc')]=this[_0x7af8('0xc')]?this['tail'][_0x7af8('0xd')](_0x4cac69):_0x4cac69();};function VoiceQueueReport(_0x250ac9){this['sequence']=new Sequence();this['queueReports']={};this[_0x7af8('0xe')]=_0x250ac9;this[_0x7af8('0xf')]=_0x250ac9[_0x7af8('0xf')];this['channels']=_0x250ac9[_0x7af8('0x10')];this[_0x7af8('0x11')]=_0x250ac9['voiceQueues'];this['campaigns']=_0x250ac9[_0x7af8('0x12')];this[_0x7af8('0x13')]=initializeSummary();this[_0x7af8('0x14')]={};ami['on']('queuesummary',this[_0x7af8('0x15')]['bind'](this));ami['on']('queuesummarycomplete',this[_0x7af8('0x16')][_0x7af8('0x17')](this));ami['on'](_0x7af8('0x18'),this[_0x7af8('0x19')][_0x7af8('0x17')](this));ami['on'](_0x7af8('0x1a'),this[_0x7af8('0x1b')][_0x7af8('0x17')](this));ami['on'](_0x7af8('0x1c'),this[_0x7af8('0x1d')][_0x7af8('0x17')](this));ami['on']('queuecallerabandon',this['syncQueueCallerAbandon'][_0x7af8('0x17')](this));ami['on'](_0x7af8('0x1e'),this[_0x7af8('0x1f')][_0x7af8('0x17')](this));ami['on'](_0x7af8('0x20'),this[_0x7af8('0x21')][_0x7af8('0x17')](this));ami['on'](_0x7af8('0x22'),this[_0x7af8('0x23')][_0x7af8('0x17')](this));ami['on'](_0x7af8('0x24'),this[_0x7af8('0x25')][_0x7af8('0x17')](this));ami['on'](_0x7af8('0x26'),this[_0x7af8('0x27')][_0x7af8('0x17')](this));ami['on'](_0x7af8('0x28'),this['syncFullyBooted'][_0x7af8('0x17')](this));ami['on'](_0x7af8('0x29'),this[_0x7af8('0x2a')][_0x7af8('0x17')](this));ami['on'](_0x7af8('0x2b'),this[_0x7af8('0x2c')][_0x7af8('0x17')](this));ami['on'](_0x7af8('0x2d'),this['syncAttendedTransfer'][_0x7af8('0x17')](this));ami['on'](_0x7af8('0x2e'),this[_0x7af8('0x2f')][_0x7af8('0x17')](this));this[_0x7af8('0x30')]();this[_0x7af8('0x31')]();}function clearChannels(_0x4e1aef){if(!_[_0x7af8('0x32')](_0x4e1aef)){for(var _0x3a64ab in _0x4e1aef){if(_0x4e1aef['hasOwnProperty'](_0x3a64ab)){delete _0x4e1aef[_0x3a64ab];}}}}function clearCampaigns(_0x3bd3aa){if(!_[_0x7af8('0x32')](_0x3bd3aa)){for(var _0x2e8a9d in _0x3bd3aa){if(_0x3bd3aa['hasOwnProperty'](_0x2e8a9d)){_0x3bd3aa[_0x2e8a9d][_0x7af8('0x33')]=0x0;}}}}function clearVoiceQueues(_0x2ff86c){if(!_[_0x7af8('0x32')](_0x2ff86c)){for(var _0x181ca2 in _0x2ff86c){if(_0x2ff86c[_0x7af8('0x34')](_0x181ca2)){_0x2ff86c[_0x181ca2][_0x7af8('0x33')]=0x0;_0x2ff86c[_0x181ca2][_0x7af8('0x35')]=0x0;_0x2ff86c[_0x181ca2][_0x7af8('0x36')]=0x0;_0x2ff86c[_0x181ca2]['waiting']=0x0;_0x2ff86c[_0x181ca2][_0x7af8('0x37')]=!![];}}}}function clearAgentBooked(_0x440bde){if(!_[_0x7af8('0x32')](_0x440bde)){for(var _0x5992f0 in _0x440bde){if(_0x440bde[_0x7af8('0x34')](_0x5992f0)){_0x440bde[_0x5992f0][_0x7af8('0x38')]=!![];}}}}function initializeSummary(){return{'id':null,'completeEvent':null,'isRunning':![],'queues':{},'queuestatus':{},'statusRequests':0x0};}function hasCallerLeftTheQueue(_0x3e8f1c){return _0x3e8f1c['queuecallerexit']||_0x3e8f1c[_0x7af8('0x39')]||_0x3e8f1c['queuecallercomplete'];}VoiceQueueReport['prototype'][_0x7af8('0x3a')]=function(){var _0x3608b8=this;for(var _0x910a7c in this[_0x7af8('0x3b')]){if(this[_0x7af8('0x3b')]['hasOwnProperty'](_0x910a7c)&&!this['channels'][_0x910a7c][_0x7af8('0x3c')]){this[_0x7af8('0x3d')][_0x7af8('0xb')](function(){if(!_[_0x7af8('0x3e')](_0x3608b8[_0x7af8('0x3b')][_0x910a7c])){return ami[_0x7af8('0x3f')]({'action':_0x7af8('0x40'),'channel':_0x3608b8[_0x7af8('0x3b')][_0x910a7c][_0x7af8('0x41')]})[_0x7af8('0x42')](function(_0x17fedb){if(_0x17fedb[_0x7af8('0x43')]===_0x7af8('0x44')){setTimeout(function(){if(_0x3608b8[_0x7af8('0x3b')][_0x910a7c]){delete _0x3608b8[_0x7af8('0x3b')][_0x910a7c];logger[_0x7af8('0x45')]('[%s][voiceQueueReport][checkChannel]',_0x910a7c,util[_0x7af8('0x46')](_0x17fedb,{'showHidden':![],'depth':null}));}if(_0x3608b8[_0x7af8('0x47')][_0x910a7c]){delete _0x3608b8[_0x7af8('0x47')][_0x910a7c];logger[_0x7af8('0x45')]('[%s][voiceQueueReport][checkQueueReport]',_0x910a7c,util[_0x7af8('0x46')](_0x17fedb,{'showHidden':![],'depth':null}));}if(_0x3608b8['variables'][_0x910a7c]){delete _0x3608b8[_0x7af8('0x14')][_0x910a7c];logger[_0x7af8('0x45')](_0x7af8('0x48'),_0x910a7c,util[_0x7af8('0x46')](_0x17fedb,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport[_0x7af8('0xa')][_0x7af8('0x49')]=function(){logger['error'](_0x7af8('0x4a'));clearChannels(this[_0x7af8('0x3b')]);this[_0x7af8('0x4b')](this[_0x7af8('0x47')]);clearAgentBooked(this[_0x7af8('0xf')]);clearVoiceQueues(this['voiceQueues']);clearCampaigns(this['campaigns']);this[_0x7af8('0x13')]=initializeSummary();};VoiceQueueReport[_0x7af8('0xa')][_0x7af8('0x4b')]=function(_0x32e3cd){var _0x56f2e3=this;if(!_[_0x7af8('0x32')](_0x32e3cd)){for(var _0x31ad5a in _0x32e3cd){if(_0x32e3cd[_0x7af8('0x34')](_0x31ad5a)){_0x56f2e3[_0x7af8('0x4c')](_0x32e3cd[_0x31ad5a],_0x7af8('0x4d'));delete _0x32e3cd[_0x31ad5a];}}}};VoiceQueueReport['prototype'][_0x7af8('0x4e')]=function(_0x19c2d3,_0x59c2df,_0x618bae){io['to'](_0x19c2d3)[_0x7af8('0x4e')](_0x59c2df,_0x618bae);};VoiceQueueReport[_0x7af8('0xa')][_0x7af8('0x4f')]=function(_0x1729f1,_0x5c329d){logger[_0x7af8('0x50')]('[%s][voiceQueueReport]['+_0x5c329d+_0x7af8('0x51'),_0x1729f1[_0x7af8('0x52')],util[_0x7af8('0x46')](_0x1729f1,{'showHidden':![],'depth':null}));this[_0x7af8('0x4e')](util['format'](_0x7af8('0x53'),_0x1729f1[_0x7af8('0x54')]),'voice_queue_channel:save',_0x1729f1);io['emit'](_0x7af8('0x55'),_0x1729f1);};VoiceQueueReport[_0x7af8('0xa')][_0x7af8('0x4c')]=function(_0x43a25f,_0xfd169e){logger['debug'](_0x7af8('0x56')+_0xfd169e+_0x7af8('0x57'),_0x43a25f[_0x7af8('0x52')],util[_0x7af8('0x46')](_0x43a25f,{'showHidden':![],'depth':null}));if(_0x43a25f[_0x7af8('0x58')]===_0x7af8('0x59')){return;}this[_0x7af8('0x4e')](util[_0x7af8('0x5a')](_0x7af8('0x53'),_0x43a25f[_0x7af8('0x54')]),_0x7af8('0x5b'),_0x43a25f);io[_0x7af8('0x4e')]('voice_queue_presence:remove',_0x43a25f);};VoiceQueueReport['prototype']['emitInboundVoiceQueueSummary']=function(_0x169ad7){if(_0x169ad7['type']===_0x7af8('0x5c')){logger[_0x7af8('0x50')]('[voiceQueueReport][queuesummary]\x20sending\x20voice_queue:save\x20event:',util[_0x7af8('0x46')](_0x169ad7,{'showHidden':![],'depth':null}));this[_0x7af8('0x4e')](util['format'](_0x7af8('0x53'),_0x169ad7['name']),_0x7af8('0x5d'),_0x169ad7);}};VoiceQueueReport[_0x7af8('0xa')]['isNotNull']=function(_0x3da179){return _0x3da179!==null&&!_[_0x7af8('0x5e')](_0x3da179);};VoiceQueueReport[_0x7af8('0xa')][_0x7af8('0x31')]=function(){var _0x3c0d97=this;setInterval(function(){_0x3c0d97[_0x7af8('0x3a')]();ami['Action']({'action':_0x7af8('0x5f')})['catch'](function(_0x45e3a3){logger[_0x7af8('0x45')](_0x7af8('0x60'),util[_0x7af8('0x46')](_0x45e3a3,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport[_0x7af8('0xa')][_0x7af8('0x30')]=function(){var _0x32fa10=this;setInterval(function(){if(!_0x32fa10[_0x7af8('0x13')][_0x7af8('0x61')]){return ami[_0x7af8('0x3f')]({'action':_0x7af8('0x62')})['then'](function(_0x15b0f1){_0x32fa10[_0x7af8('0x13')]['id']=_0x15b0f1[_0x7af8('0x63')];_0x32fa10[_0x7af8('0x13')]['isRunning']=!![];_0x32fa10[_0x7af8('0x13')][_0x7af8('0x64')][_0x15b0f1[_0x7af8('0x63')]]={};})[_0x7af8('0x42')](function(_0x2977b2){logger[_0x7af8('0x45')](_0x7af8('0x65'),util[_0x7af8('0x46')](_0x2977b2,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport['prototype']['createQueueSummaryReport']=function(_0x40fba5,_0xbe2344){var _0x5f3285;if(this[_0x7af8('0x13')]&&this['summary']['queues']&&this['summary'][_0x7af8('0x5f')][_0x40fba5[_0x7af8('0x66')]]){_0x5f3285=this[_0x7af8('0x13')][_0x7af8('0x5f')][_0x40fba5['name']][_0x7af8('0x67')];}var _0x388335=new VoiceQueueSummary(_0x40fba5);return _0x388335['createReport'](_0xbe2344[_0x7af8('0xf')],this[_0x7af8('0xf')],_0x5f3285,this[_0x7af8('0xe')][_0x7af8('0x3b')]);};VoiceQueueReport[_0x7af8('0xa')]['handleInboundQueueSummaryReport']=function(_0x11b64c,_0xf32d4a){var _0x305b5b=this[_0x7af8('0x68')](_0x11b64c,_0xf32d4a);var _0x3015e9=![];_0x3015e9=_0x305b5b[_0x7af8('0x69')](_0x11b64c);if(_0x3015e9){Object[_0x7af8('0x6a')](_0x11b64c,_0x305b5b);this[_0x7af8('0xe')][_0x7af8('0x11')][_0x11b64c[_0x7af8('0x66')]]=_0x11b64c;this[_0x7af8('0x6b')](_0x305b5b);}};VoiceQueueReport[_0x7af8('0xa')][_0x7af8('0x1b')]=function(_0x23c178){var _0x52f0b0=null;var _0x42edd9=this['summary']['id'];if(this[_0x7af8('0x13')][_0x7af8('0x64')][_0x42edd9]){_0x52f0b0=this[_0x7af8('0x13')][_0x7af8('0x64')][_0x42edd9][_0x23c178[_0x7af8('0x63')]];}if(!_0x52f0b0){this[_0x7af8('0x13')]=initializeSummary();return;}var _0x4d6ad3=this[_0x7af8('0x11')][_0x52f0b0[_0x7af8('0x54')]];if(_0x4d6ad3[_0x7af8('0x6c')]===_0x7af8('0x5c')){this[_0x7af8('0x6d')](_0x4d6ad3,_0x52f0b0);}else if(_0x4d6ad3[_0x7af8('0x6c')]===_0x7af8('0x6e')){var _0x586c2f=this[_0x7af8('0x68')](_0x4d6ad3,_0x52f0b0);ami[_0x7af8('0x4e')](_0x7af8('0x6f'),_0x586c2f);}this[_0x7af8('0x13')]['statusRequests']-=0x1;var _0x546bd0=this['summary'][_0x7af8('0x70')]>0x0?!![]:![];if(!_0x546bd0){return this['syncQueueSummaryComplete'](this[_0x7af8('0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0x5c857d[_0x7af8('0x39')]=![];_0x5c857d[_0x7af8('0x82')]=null;_0x5c857d[_0x7af8('0x58')]=_0x434e4f['value'];this[_0x7af8('0x3b')][_0x434e4f[_0x7af8('0x52')]]=_0x5c857d;this['emitVoiceQueueChannelRemove'](_0x5c857d,'varset');}else if(this[_0x7af8('0x72')](_0x434e4f[_0x7af8('0xa4')])&&this['isNotNull'](_0x434e4f[_0x7af8('0xa4')]['queueposition'])){if(!_0x5c857d[_0x7af8('0x39')]){_0x5c857d['queuecallerexit']=!![];_0x5c857d[_0x7af8('0x92')]=moment()[_0x7af8('0x5a')](_0x7af8('0x78'));_0x5c857d[_0x7af8('0x58')]=_0x7af8('0xad');_0x5c857d[_0x7af8('0xaa')]=moment()['format'](_0x7af8('0x78'));this['channels'][_0x434e4f['uniqueid']]=_0x5c857d;}}logger[_0x7af8('0x88')](_0x7af8('0xae'),_0x434e4f[_0x7af8('0x52')],_0x5c857d['queue'],_0x5c857d[_0x7af8('0x6c')],_['keys'](_0x434e4f[_0x7af8('0xa4')])[0x0],_0x434e4f['value']);_0x5c857d[_0x7af8('0x14')]=this[_0x7af8('0x14')][_0x434e4f[_0x7af8('0x52')]];}}}}catch(_0x4c1593){logger['error'](_0x7af8('0xa2'),_0x434e4f['uniqueid'],util[_0x7af8('0x46')](_0x4c1593,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7af8('0xa')][_0x7af8('0xa3')]=function(_0x4915f0,_0x31b419,_0x522fc7){var _0x400b42=[_0x7af8('0xaf'),_0x7af8('0xb0'),_0x7af8('0xb1'),_0x7af8('0xb2'),_0x7af8('0xb3'),_0x7af8('0xb4'),'rtpaudioqosrtt',_0x7af8('0xb5'),_0x7af8('0xb6'),_0x7af8('0xb7'),'bridgepeer',_0x7af8('0xb8'),_0x7af8('0xb9'),_0x7af8('0xba'),_0x7af8('0xbb'),'memberlastcall',_0x7af8('0x90'),_0x7af8('0xbc'),_0x7af8('0xbd')];if(!_[_0x7af8('0x3e')](_0x31b419)&&!_[_0x7af8('0xbe')](_0x400b42,_0x31b419)){if(_['isUndefined'](this[_0x7af8('0x14')][_0x4915f0])){this[_0x7af8('0x14')][_0x4915f0]={};}this['variables'][_0x4915f0][_0x31b419]=_0x522fc7;}};VoiceQueueReport['prototype'][_0x7af8('0xbf')]=function(_0x1fabfa,_0x47a85b,_0x326ff8){try{var _0x5debd7={};if(this[_0x7af8('0x47')][_0x1fabfa]){for(var _0x3d41e9=0x0;_0x3d41e9<this['queueReports'][_0x1fabfa][_0x7af8('0xc0')];_0x3d41e9+=0x1){_0x5debd7=this[_0x7af8('0x47')][_0x1fabfa][_0x3d41e9];var _0x48be92=this[_0x7af8('0x11')][_0x5debd7[_0x7af8('0x54')]];if(_0x48be92){_0x48be92[_0x7af8('0xc1')]+=moment(_0x5debd7[_0x7af8('0xaa')])[_0x7af8('0xc2')](_0x5debd7[_0x7af8('0x77')],_0x7af8('0x9a'))||0x0;if(_0x326ff8&&_0x5debd7['queuecallerexitreason']===_0x7af8('0x59')){_0x5debd7[_0x7af8('0x58')]=_0x7af8('0x8c');}if(_0x3d41e9===this['queueReports'][_0x1fabfa][_0x7af8('0xc0')]-0x1){_0x48be92[_0x7af8('0xc3')]+=moment()[_0x7af8('0xc4')](0x0)[_0x7af8('0xc2')](_0x5debd7[_0x7af8('0x77')],'seconds');if(hasCallerLeftTheQueue(_0x5debd7)&&_0x5debd7[_0x7af8('0x58')]!=='ATTENDEDTRANSFER'){_0x48be92[_0x7af8('0xc5')]+=0x1;}if(_0x5debd7[_0x7af8('0x8b')]){_0x48be92[_0x7af8('0xc6')]+=0x1;_0x48be92[_0x7af8('0xc7')]+=moment()['milliseconds'](0x0)['diff'](_0x5debd7['queuecallerleaveAt'],_0x7af8('0x9a'));_0x5debd7['queuecallercompleteAt']=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');_0x5debd7[_0x7af8('0x91')]=![];_0x5debd7['queuecallerexitAt']=null;}if(_0x5debd7[_0x7af8('0x91')]&&_0x5debd7[_0x7af8('0x93')]!=!![]){_0x48be92[_0x7af8('0xc8')]+=0x1;_0x5debd7[_0x7af8('0xa8')]=_0x7af8('0xc8');logger[_0x7af8('0x50')](_0x7af8('0xc9'),_0x1fabfa,util[_0x7af8('0x46')](_0x5debd7,{'showHidden':![],'depth':null}));ami['emit']('custom:queuecallerunmanaged',_0x5debd7);}if(_0x5debd7['queuecallerabandon']){_0x48be92[_0x7af8('0xca')]+=0x1;_0x5debd7[_0x7af8('0xa8')]=_0x7af8('0xca');logger[_0x7af8('0x50')](_0x7af8('0xcb'),_0x1fabfa,util[_0x7af8('0x46')](_0x5debd7,{'showHidden':![],'depth':null}));ami[_0x7af8('0x4e')]('custom:queuecallerabandon',_0x5debd7);}}else{_0x48be92[_0x7af8('0xc3')]+=_0x48be92[_0x7af8('0xc1')];}logger[_0x7af8('0x88')]('[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s',_0x1fabfa,_0x5debd7[_0x7af8('0x54')],_0x5debd7[_0x7af8('0x6c')],_0x47a85b);this[_0x7af8('0x3b')][_0x1fabfa]=_0x5debd7;Object['assign'](this[_0x7af8('0x11')][_0x5debd7[_0x7af8('0x54')]],_0x48be92);if(_0x5debd7[_0x7af8('0xaa')]){this[_0x7af8('0x4c')](_0x5debd7,'hangup');}}}logger[_0x7af8('0x50')]('[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:',_0x1fabfa,util[_0x7af8('0x46')](this[_0x7af8('0x47')][_0x1fabfa],{'showHidden':![],'depth':null}));if(hasCallerLeftTheQueue(_0x5debd7)&&_0x5debd7[_0x7af8('0x58')]!=='ATTENDEDTRANSFER'){ami[_0x7af8('0x4e')](_0x7af8('0xcc'),this[_0x7af8('0x47')][_0x1fabfa]);if(this[_0x7af8('0x47')][_0x1fabfa]){delete this[_0x7af8('0x47')][_0x1fabfa];}if(this['channels'][_0x1fabfa]){delete this[_0x7af8('0x3b')][_0x1fabfa];}if(this[_0x7af8('0x14')][_0x1fabfa]){delete this['variables'][_0x1fabfa];}}}}catch(_0x377a59){logger[_0x7af8('0x45')]('[%s][voiceQueueReport][handleHangup]',_0x1fabfa,util['inspect'](_0x377a59,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7af8('0xa')][_0x7af8('0x27')]=function(_0x3a4244){try{if(this[_0x7af8('0x72')](_0x3a4244)){logger['debug'](_0x7af8('0xcd'),_0x3a4244[_0x7af8('0x52')],util[_0x7af8('0x46')](_0x3a4244,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x3a4244[_0x7af8('0x52')]]){return this[_0x7af8('0xbf')](_0x3a4244[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