Built motion from commit (unavailable).|2.5.9
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xda07=['hangup','[%s][voiceQueueReport][attendedtransfer]','transfereeuniqueid','secondtransfererexten','secondtransfereruniqueid','transfertype','ATTENDED','[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','transfertargetuniqueid','origtransfererexten','origtransfereruniqueid','syncBlindTransfer','[%s][voiceQueueReport][blindtransfer]','BLINDTRANSFER','[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','BlindTransfer','context','mohstarttime','[%s][voiceQueueReport][musiconholdstart]','mohtime','[%s][voiceQueueReport][musiconholdstop]\x20mohtime:%s','[%s][voiceQueueReport][musiconholdstop]','exports','moment','util','md5','../../../config/environment','../../../config/logger','ami','../ami','../model/queueReport','redis','defaults','localhost','socket.io-emitter','prototype','enqueue','tail','sequence','queueReports','agents','channels','voiceQueues','flagQueueSummary','campaigns','variables','queuesummary','syncQueueSummary','bind','queuesummarycomplete','syncQueueSummaryComplete','queuecallerjoin','syncQueueCallerJoin','queuecallerabandon','syncQueueCallerAbandon','queuecallerleave','syncQueueCallerLeave','agentcomplete','syncAgentComplete','agentconnect','syncAgentConnect','varset','syncVarSet','fullybooted','syncFullyBooted','musiconholdstart','syncMusicOnHoldStart','musiconholdstop','syncMusicOnHoldStop','attendedtransfer','syncAttendedTransfer','blindtransfer','loopQueueSummary','loopQueueShow','hasOwnProperty','isEmpty','originated','talking','pTalking','switch','Action','status','channel','catch','message','No\x20such\x20channel','error','[%s][voiceQueueReport][checkChannel]','inspect','[%s][voiceQueueReport][checkQueueReport]','[%s][voiceQueueReport][checkVariables]','[FullyBooted]\x20clear\x20realtime','clearQueueReport','clearqueuereport','emit','emitVoiceQueueChannelSave','debug',']\x20sending\x20voice_queue_channel:save\x20event:','uniqueid','format','voice:queue:%s','name','voice_queue_channel:save','emitVoiceQueueChannelRemove','[%s][voiceQueueReport][',']\x20sending\x20voice_queue_channel:remove\x20event:','voice_queue_channel:remove','type','inbound','strategy','answered','loggedIn','sumBillable','sumDuration','sumHoldTime','unmanaged','abandoned','Trunk','active','callerid','Interval','stringify','[voiceQueueReport][','voice_queue:save','isNotNull','clearZombieChannels','queues','[voiceQueueReport][queues]','queue','info','[voiceQueueReport][queuesummary]\x20name:%s','waiting','toNumber','callers','available','loggedin','emitVoiceQueueSummary','[voiceQueueReport][queuesummary]\x20sending\x20queuesummary\x20event:','custom:queuesummary','[voiceQueueReport][queuesummary]','[voiceQueueReport][queuesummarycomplete]\x20event:','isUndefined','queuecallerjoinAt','YYYY-MM-DD\x20HH:mm:ss','position','count','[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s','keys','[%s][voiceQueueReport][queuecallerjoin]','[%s][voiceQueueReport][queuecallerabandon]','last','queuecallercomplete','queuecallercompleteAt','holdtime','originalposition','queuecallerabandonAt','queuecallerexitreason','ABANDONED','[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s','queuecallerleaveAt','connectedlinenum','connectedlinename','[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s','[%s][voiceQueueReport][queuecallerleave]','[%s][voiceQueueReport][agentconnect]','COMPLETEDBYAGENT','assigned','lastAssignedTo','membername','transfer','reason','COMPLETED','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED','startsWith','toLowerCase','linkedid','queuecallerexit','queuecallerexitAt','add','seconds','FORWARDTRANSFER','FORWARD','transferexten','transferuniqueid','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:FORWARDTRANSFER','toUpperCase','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s','[%s][voiceQueueReport][agentcomplete]','[%s][voiceQueueReport][varset]','addVariable','variable','value','TIMEOUT','lastevent','[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:','custom:timeout','queueposition','EXITWITHKEY','[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s','rtpaudioqosbridged','rtpaudioqosjitterbridged','rtpaudioqosloss','rtpaudioqoslossbridged','rtpaudioqosrttbridged','sipcallid','sipuri','bridgepeer','bridgepvtcallid','memberdynamic','memberlastcall','memberpenalty','memberrealtime','isNil','includes','syncHangup','[%s][voiceQueueReport][hangup]','length','milliseconds','diff','total','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:','custom:queuecallerunmanaged','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:','custom:queuecallerabandon','[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s'];(function(_0x167cc1,_0x56ef5a){var _0x10bc4b=function(_0xd6a255){while(--_0xd6a255){_0x167cc1['push'](_0x167cc1['shift']());}};_0x10bc4b(++_0x56ef5a);}(_0xda07,0x1d9));var _0x7da0=function(_0x141b03,_0x879eb6){_0x141b03=_0x141b03-0x0;var _0x3fecbc=_0xda07[_0x141b03];return _0x3fecbc;};'use strict';var _=require('lodash');var moment=require(_0x7da0('0x0'));var util=require(_0x7da0('0x1'));var md5=require(_0x7da0('0x2'));var Redis=require('ioredis');var config=require(_0x7da0('0x3'));var logger=require(_0x7da0('0x4'))(_0x7da0('0x5'));var ami=require(_0x7da0('0x6'));var QueueReport=require(_0x7da0('0x7'));config[_0x7da0('0x8')]=_[_0x7da0('0x9')](config[_0x7da0('0x8')],{'host':_0x7da0('0xa'),'port':0x18eb});var io=require(_0x7da0('0xb'))(new Redis(config['redis']));var Sequence=function(){};Sequence[_0x7da0('0xc')][_0x7da0('0xd')]=function(_0x56511e){this['tail']=this[_0x7da0('0xe')]?this[_0x7da0('0xe')]['finally'](_0x56511e):_0x56511e();};function VoiceQueueReport(_0x153e74){this[_0x7da0('0xf')]=new Sequence();this[_0x7da0('0x10')]={};this[_0x7da0('0x11')]=_0x153e74[_0x7da0('0x11')];this[_0x7da0('0x12')]=_0x153e74['queueChannels'];this[_0x7da0('0x13')]=_0x153e74[_0x7da0('0x13')];this[_0x7da0('0x14')]=!![];this[_0x7da0('0x15')]=_0x153e74[_0x7da0('0x15')];this[_0x7da0('0x16')]={};ami['on'](_0x7da0('0x17'),this[_0x7da0('0x18')][_0x7da0('0x19')](this));ami['on'](_0x7da0('0x1a'),this[_0x7da0('0x1b')]['bind'](this));ami['on'](_0x7da0('0x1c'),this[_0x7da0('0x1d')][_0x7da0('0x19')](this));ami['on'](_0x7da0('0x1e'),this[_0x7da0('0x1f')][_0x7da0('0x19')](this));ami['on'](_0x7da0('0x20'),this[_0x7da0('0x21')]['bind'](this));ami['on'](_0x7da0('0x22'),this[_0x7da0('0x23')][_0x7da0('0x19')](this));ami['on'](_0x7da0('0x24'),this[_0x7da0('0x25')][_0x7da0('0x19')](this));ami['on'](_0x7da0('0x26'),this[_0x7da0('0x27')][_0x7da0('0x19')](this));ami['on']('hangup',this['syncHangup'][_0x7da0('0x19')](this));ami['on'](_0x7da0('0x28'),this[_0x7da0('0x29')]['bind'](this));ami['on'](_0x7da0('0x2a'),this[_0x7da0('0x2b')][_0x7da0('0x19')](this));ami['on'](_0x7da0('0x2c'),this[_0x7da0('0x2d')][_0x7da0('0x19')](this));ami['on'](_0x7da0('0x2e'),this[_0x7da0('0x2f')][_0x7da0('0x19')](this));ami['on'](_0x7da0('0x30'),this['syncBlindTransfer']['bind'](this));this[_0x7da0('0x31')]();this[_0x7da0('0x32')]();}function clearChannels(_0x2778ad){if(!_['isEmpty'](_0x2778ad)){for(var _0x398eb4 in _0x2778ad){if(_0x2778ad[_0x7da0('0x33')](_0x398eb4)){delete _0x2778ad[_0x398eb4];}}}}function clearCampaigns(_0x3a2352){if(!_[_0x7da0('0x34')](_0x3a2352)){for(var _0x226435 in _0x3a2352){if(_0x3a2352[_0x7da0('0x33')](_0x226435)){_0x3a2352[_0x226435][_0x7da0('0x35')]=0x0;}}}}function clearVoiceQueues(_0x7921d9){if(!_['isEmpty'](_0x7921d9)){for(var _0x4bc5aa in _0x7921d9){if(_0x7921d9[_0x7da0('0x33')](_0x4bc5aa)){_0x7921d9[_0x4bc5aa][_0x7da0('0x35')]=0x0;_0x7921d9[_0x4bc5aa][_0x7da0('0x36')]=0x0;_0x7921d9[_0x4bc5aa][_0x7da0('0x37')]=0x0;_0x7921d9[_0x4bc5aa]['waiting']=0x0;_0x7921d9[_0x4bc5aa]['queueStatusComplete']=!![];}}}}function clearAgentBooked(_0x464d75){if(!_['isEmpty'](_0x464d75)){for(var _0x243172 in _0x464d75){if(_0x464d75['hasOwnProperty'](_0x243172)){_0x464d75[_0x243172]['unlockRR']=!![];}}}}VoiceQueueReport[_0x7da0('0xc')]['clearZombieChannels']=function(){var _0x52588b=this;for(var _0x3f3d65 in this[_0x7da0('0x12')]){if(this['channels']['hasOwnProperty'](_0x3f3d65)&&!this[_0x7da0('0x12')][_0x3f3d65][_0x7da0('0x38')]){this[_0x7da0('0xf')][_0x7da0('0xd')](function(){if(!_['isNil'](_0x52588b[_0x7da0('0x12')][_0x3f3d65])){return ami[_0x7da0('0x39')]({'action':_0x7da0('0x3a'),'channel':_0x52588b[_0x7da0('0x12')][_0x3f3d65][_0x7da0('0x3b')]})[_0x7da0('0x3c')](function(_0x4eaa7b){if(_0x4eaa7b[_0x7da0('0x3d')]===_0x7da0('0x3e')){setTimeout(function(){if(_0x52588b['channels'][_0x3f3d65]){delete _0x52588b[_0x7da0('0x12')][_0x3f3d65];logger[_0x7da0('0x3f')](_0x7da0('0x40'),_0x3f3d65,util[_0x7da0('0x41')](_0x4eaa7b,{'showHidden':![],'depth':null}));}if(_0x52588b[_0x7da0('0x10')][_0x3f3d65]){delete _0x52588b[_0x7da0('0x10')][_0x3f3d65];logger[_0x7da0('0x3f')](_0x7da0('0x42'),_0x3f3d65,util[_0x7da0('0x41')](_0x4eaa7b,{'showHidden':![],'depth':null}));}if(_0x52588b[_0x7da0('0x16')][_0x3f3d65]){delete _0x52588b[_0x7da0('0x16')][_0x3f3d65];logger[_0x7da0('0x3f')](_0x7da0('0x43'),_0x3f3d65,util[_0x7da0('0x41')](_0x4eaa7b,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport['prototype']['syncFullyBooted']=function(){logger[_0x7da0('0x3f')](_0x7da0('0x44'));clearChannels(this[_0x7da0('0x12')]);this[_0x7da0('0x45')](this[_0x7da0('0x10')]);clearAgentBooked(this[_0x7da0('0x11')]);clearVoiceQueues(this[_0x7da0('0x13')]);clearCampaigns(this['campaigns']);};VoiceQueueReport['prototype']['clearQueueReport']=function(_0x1c3480){var _0x5730f3=this;if(!_[_0x7da0('0x34')](_0x1c3480)){for(var _0x2a1db2 in _0x1c3480){if(_0x1c3480[_0x7da0('0x33')](_0x2a1db2)){_0x5730f3['emitVoiceQueueChannelRemove'](_0x1c3480[_0x2a1db2],_0x7da0('0x46'));delete _0x1c3480[_0x2a1db2];}}}};VoiceQueueReport[_0x7da0('0xc')][_0x7da0('0x47')]=function(_0x562aac,_0x441080,_0x40ad5a){io['to'](_0x562aac)['emit'](_0x441080,_0x40ad5a);};VoiceQueueReport[_0x7da0('0xc')][_0x7da0('0x48')]=function(_0xb5e2f4,_0x9d4e5a){logger[_0x7da0('0x49')]('[%s][voiceQueueReport]['+_0x9d4e5a+_0x7da0('0x4a'),_0xb5e2f4[_0x7da0('0x4b')],util[_0x7da0('0x41')](_0xb5e2f4,{'showHidden':![],'depth':null}));this['emit'](util[_0x7da0('0x4c')](_0x7da0('0x4d'),_0xb5e2f4[_0x7da0('0x4e')]),_0x7da0('0x4f'),_0xb5e2f4);};VoiceQueueReport[_0x7da0('0xc')][_0x7da0('0x50')]=function(_0x450903,_0x1c6d74){logger[_0x7da0('0x49')](_0x7da0('0x51')+_0x1c6d74+_0x7da0('0x52'),_0x450903[_0x7da0('0x4b')],util['inspect'](_0x450903,{'showHidden':![],'depth':null}));this[_0x7da0('0x47')](util['format'](_0x7da0('0x4d'),_0x450903['name']),_0x7da0('0x53'),_0x450903);};VoiceQueueReport[_0x7da0('0xc')]['emitVoiceQueueSummary']=function(_0x599499,_0x6cf2b7){if(_0x599499[_0x7da0('0x54')]===_0x7da0('0x55')){var _0x2f388e={'id':_0x599499['id'],'name':_0x599499['name'],'strategy':_0x599499[_0x7da0('0x56')],'answered':_0x599499[_0x7da0('0x57')],'available':_0x599499['available'],'loggedIn':_0x599499[_0x7da0('0x58')],'pTalking':_0x599499['pTalking'],'sumBillable':_0x599499[_0x7da0('0x59')],'sumDuration':_0x599499[_0x7da0('0x5a')],'sumHoldTime':_0x599499[_0x7da0('0x5b')]||0x0,'talking':_0x599499[_0x7da0('0x36')],'total':_0x599499['total'],'type':_0x599499[_0x7da0('0x54')],'unmanaged':_0x599499[_0x7da0('0x5c')],'abandoned':_0x599499[_0x7da0('0x5d')],'waiting':_0x599499['waiting']};if(_0x599499[_0x7da0('0x5e')]){_0x2f388e[_0x7da0('0x5e')]={'id':_0x599499[_0x7da0('0x5e')]['id'],'name':_0x599499[_0x7da0('0x5e')][_0x7da0('0x4e')],'active':_0x599499['Trunk'][_0x7da0('0x5f')],'callerid':_0x599499[_0x7da0('0x5e')][_0x7da0('0x60')]};}if(_0x599499[_0x7da0('0x61')]){_0x2f388e['Interval']={'id':_0x599499[_0x7da0('0x61')]['id'],'name':_0x599499['Interval'][_0x7da0('0x4e')]};}var _0x327680=md5(JSON[_0x7da0('0x62')](_0x2f388e));if(_0x599499[_0x7da0('0x2')]!==_0x327680){_0x599499[_0x7da0('0x2')]=_0x327680;logger[_0x7da0('0x49')](_0x7da0('0x63')+_0x6cf2b7+']\x20sending\x20voice_queue:save\x20event:',util[_0x7da0('0x41')](_0x2f388e,{'showHidden':![],'depth':null}));this[_0x7da0('0x47')](util[_0x7da0('0x4c')]('voice:queue:%s',_0x2f388e[_0x7da0('0x4e')]),_0x7da0('0x64'),_0x2f388e);}}};VoiceQueueReport[_0x7da0('0xc')][_0x7da0('0x65')]=function(_0x204552){return _0x204552!==null&&!_['isUndefined'](_0x204552);};VoiceQueueReport[_0x7da0('0xc')][_0x7da0('0x32')]=function(){var _0x40d57f=this;setInterval(function(){_0x40d57f[_0x7da0('0x66')]();ami['Action']({'action':_0x7da0('0x67')})['catch'](function(_0x4e8b64){logger['error'](_0x7da0('0x68'),util[_0x7da0('0x41')](_0x4e8b64,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport[_0x7da0('0xc')][_0x7da0('0x31')]=function(){var _0xa96eaa=this;setInterval(function(){if(_0xa96eaa['flagQueueSummary']){return ami[_0x7da0('0x39')]({'action':'queuesummary'})['then'](function(_0x392ef9){_0xa96eaa[_0x7da0('0x14')]=![];})[_0x7da0('0x3c')](function(_0x3a479a){logger['error']('[voiceQueueReport][queuesummary]',util[_0x7da0('0x41')](_0x3a479a,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport[_0x7da0('0xc')][_0x7da0('0x18')]=function(_0x4484ce){try{if(this[_0x7da0('0x65')](_0x4484ce)&&this['isNotNull'](_0x4484ce['queue'])){logger[_0x7da0('0x49')]('[voiceQueueReport][queuesummary]\x20event:',util[_0x7da0('0x41')](_0x4484ce,{'showHidden':![],'depth':null}));if(this['voiceQueues'][_0x4484ce[_0x7da0('0x69')]]){logger[_0x7da0('0x6a')](_0x7da0('0x6b'),_0x4484ce[_0x7da0('0x69')]);var _0x5efcf0=_['countBy'](this[_0x7da0('0x12')],'queue')[_0x4484ce['queue']]||0x0;var _0x3fb100=_0x5efcf0-_0x4484ce['callers'];if(this[_0x7da0('0x13')][_0x4484ce[_0x7da0('0x69')]][_0x7da0('0x6c')]!==_[_0x7da0('0x6d')](_0x4484ce[_0x7da0('0x6e')])||this['voiceQueues'][_0x4484ce[_0x7da0('0x69')]][_0x7da0('0x58')]!==_[_0x7da0('0x6d')](_0x4484ce['loggedin'])||this['voiceQueues'][_0x4484ce['queue']][_0x7da0('0x6f')]!==_[_0x7da0('0x6d')](_0x4484ce[_0x7da0('0x6f')])||this[_0x7da0('0x13')][_0x4484ce[_0x7da0('0x69')]][_0x7da0('0x36')]!==_0x3fb100){this[_0x7da0('0x13')][_0x4484ce[_0x7da0('0x69')]][_0x7da0('0x6c')]=_[_0x7da0('0x6d')](_0x4484ce['callers']);this['voiceQueues'][_0x4484ce[_0x7da0('0x69')]][_0x7da0('0x58')]=_[_0x7da0('0x6d')](_0x4484ce[_0x7da0('0x70')]);this[_0x7da0('0x13')][_0x4484ce[_0x7da0('0x69')]][_0x7da0('0x6f')]=_[_0x7da0('0x6d')](_0x4484ce['available']);this[_0x7da0('0x13')][_0x4484ce[_0x7da0('0x69')]][_0x7da0('0x36')]=_0x3fb100>0x0?_0x3fb100:0x0;this[_0x7da0('0x13')][_0x4484ce[_0x7da0('0x69')]][_0x7da0('0x36')]=this[_0x7da0('0x13')][_0x4484ce['queue']][_0x7da0('0x36')]>_[_0x7da0('0x6d')](_0x4484ce[_0x7da0('0x70')])?_[_0x7da0('0x6d')](_0x4484ce[_0x7da0('0x70')]):this[_0x7da0('0x13')][_0x4484ce[_0x7da0('0x69')]][_0x7da0('0x36')];this[_0x7da0('0x71')](this[_0x7da0('0x13')][_0x4484ce['queue']],'queuesummary');}logger[_0x7da0('0x49')](_0x7da0('0x72'),util['inspect'](this[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0x16')][_0x3072f2]={};}this[_0x7da0('0x16')][_0x3072f2][_0x1a587e]=_0x42b615;}};VoiceQueueReport['prototype'][_0x7da0('0xbf')]=function(_0x40bb6d){try{if(this[_0x7da0('0x65')](_0x40bb6d)){logger[_0x7da0('0x49')](_0x7da0('0xc0'),_0x40bb6d[_0x7da0('0x4b')],util['inspect'](_0x40bb6d,{'showHidden':![],'depth':null}));if(this[_0x7da0('0x10')][_0x40bb6d[_0x7da0('0x4b')]]){for(var _0x1ca6da=0x0,_0x4b0cfa={};_0x1ca6da<this['queueReports'][_0x40bb6d[_0x7da0('0x4b')]][_0x7da0('0xc1')];_0x1ca6da+=0x1){_0x4b0cfa=this[_0x7da0('0x10')][_0x40bb6d['uniqueid']][_0x1ca6da];if(this['voiceQueues'][_0x4b0cfa[_0x7da0('0x69')]]){if(_0x4b0cfa['queuecallerexit']){this['voiceQueues'][_0x4b0cfa[_0x7da0('0x69')]][_0x7da0('0x5c')]+=0x1;}if(_0x4b0cfa[_0x7da0('0x1e')]){this['voiceQueues'][_0x4b0cfa[_0x7da0('0x69')]][_0x7da0('0x5d')]+=0x1;}this[_0x7da0('0x13')][_0x4b0cfa[_0x7da0('0x69')]]['sumHoldTime']+=moment(_0x4b0cfa['queuecallerleaveAt'])['diff'](_0x4b0cfa[_0x7da0('0x77')],_0x7da0('0x9c'))||0x0;if(_0x1ca6da===this['queueReports'][_0x40bb6d[_0x7da0('0x4b')]][_0x7da0('0xc1')]-0x1){this[_0x7da0('0x13')][_0x4b0cfa[_0x7da0('0x69')]][_0x7da0('0x5a')]+=moment()[_0x7da0('0xc2')](0x0)[_0x7da0('0xc3')](_0x4b0cfa[_0x7da0('0x77')],_0x7da0('0x9c'));this[_0x7da0('0x13')][_0x4b0cfa['queue']][_0x7da0('0xc4')]+=0x1;if(_0x4b0cfa['queuecallercomplete']){this[_0x7da0('0x13')][_0x4b0cfa[_0x7da0('0x69')]][_0x7da0('0x57')]+=0x1;this[_0x7da0('0x13')][_0x4b0cfa[_0x7da0('0x69')]]['sumBillable']+=moment()[_0x7da0('0xc2')](0x0)[_0x7da0('0xc3')](_0x4b0cfa[_0x7da0('0x88')],_0x7da0('0x9c'));_0x4b0cfa[_0x7da0('0x81')]=moment()[_0x7da0('0x4c')](_0x7da0('0x78'));_0x4b0cfa[_0x7da0('0x99')]=![];_0x4b0cfa['queuecallerexitAt']=null;}if(_0x4b0cfa[_0x7da0('0x99')]){_0x4b0cfa[_0x7da0('0xaa')]=_0x7da0('0x5c');logger[_0x7da0('0x49')](_0x7da0('0xc5'),_0x40bb6d[_0x7da0('0x4b')],util[_0x7da0('0x41')](_0x4b0cfa,{'showHidden':![],'depth':null}));ami[_0x7da0('0x47')](_0x7da0('0xc6'),_0x4b0cfa);}if(_0x4b0cfa[_0x7da0('0x1e')]){_0x4b0cfa[_0x7da0('0xaa')]=_0x7da0('0x5d');logger[_0x7da0('0x49')](_0x7da0('0xc7'),_0x40bb6d[_0x7da0('0x4b')],util[_0x7da0('0x41')](_0x4b0cfa,{'showHidden':![],'depth':null}));ami[_0x7da0('0x47')](_0x7da0('0xc8'),_0x4b0cfa);}}else{this[_0x7da0('0x13')][_0x4b0cfa[_0x7da0('0x69')]][_0x7da0('0x5a')]+=this[_0x7da0('0x13')][_0x4b0cfa[_0x7da0('0x69')]][_0x7da0('0x5b')];}logger[_0x7da0('0x6a')](_0x7da0('0xc9'),_0x40bb6d[_0x7da0('0x4b')],_0x4b0cfa['name'],_0x4b0cfa[_0x7da0('0x54')],_0x40bb6d['cause-txt']);this[_0x7da0('0x12')][_0x40bb6d[_0x7da0('0x4b')]]=_0x4b0cfa;this[_0x7da0('0x50')](_0x4b0cfa,_0x7da0('0xca'));this['emitVoiceQueueSummary'](this[_0x7da0('0x13')][_0x4b0cfa['queue']],_0x7da0('0xca'));}}logger['debug']('[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:',_0x40bb6d[_0x7da0('0x4b')],util['inspect'](this[_0x7da0('0x10')][_0x40bb6d[_0x7da0('0x4b')]],{'showHidden':![],'depth':null}));ami[_0x7da0('0x47')]('custom:voiceQueueReport',this[_0x7da0('0x10')][_0x40bb6d[_0x7da0('0x4b')]]);delete this[_0x7da0('0x10')][_0x40bb6d[_0x7da0('0x4b')]];delete this['channels'][_0x40bb6d[_0x7da0('0x4b')]];}if(this[_0x7da0('0x16')][_0x40bb6d[_0x7da0('0x4b')]]){delete this['variables'][_0x40bb6d['uniqueid']];}}}catch(_0x5c4f22){logger[_0x7da0('0x3f')]('[%s][voiceQueueReport][hangup]',_0x40bb6d[_0x7da0('0x4b')],util[_0x7da0('0x41')](_0x5c4f22,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype']['syncAttendedTransfer']=function(_0x2f0458){try{if(this[_0x7da0('0x65')](_0x2f0458)){logger[_0x7da0('0x49')](_0x7da0('0xcb'),_0x2f0458[_0x7da0('0x4b')],util[_0x7da0('0x41')](_0x2f0458,{'showHidden':![],'depth':null}));var _0x13fb60;if(this[_0x7da0('0x10')][_0x2f0458['transfereeuniqueid']]){_0x13fb60=_[_0x7da0('0x7f')](this[_0x7da0('0x10')][_0x2f0458[_0x7da0('0xcc')]]);_0x13fb60['transferexten']=_0x2f0458[_0x7da0('0xcd')];_0x13fb60[_0x7da0('0xa0')]=_0x2f0458[_0x7da0('0xce')];_0x13fb60['queuecallerexitreason']='ATTENDEDTRANSFER';_0x13fb60[_0x7da0('0x92')]=!![];_0x13fb60[_0x7da0('0xcf')]=_0x7da0('0xd0');if(this[_0x7da0('0x10')][_0x2f0458[_0x7da0('0xce')]]){var _0x833fe0=this[_0x7da0('0x10')][_0x2f0458[_0x7da0('0xce')]];this[_0x7da0('0x10')][_0x2f0458[_0x7da0('0xce')]]=this[_0x7da0('0x10')][_0x2f0458['transfereeuniqueid']];this[_0x7da0('0x10')][_0x2f0458['transfereeuniqueid']]=_0x833fe0;var _0x31073c=_['last'](this[_0x7da0('0x10')][_0x2f0458[_0x7da0('0xcc')]]);_0x31073c['switch']=!![];}logger[_0x7da0('0x6a')](_0x7da0('0xd1'),_0x2f0458['uniqueid'],_0x13fb60[_0x7da0('0x4e')],_0x13fb60[_0x7da0('0x54')],_0x13fb60[_0x7da0('0x9f')],_0x13fb60[_0x7da0('0xa0')]);}else if(this[_0x7da0('0x10')][_0x2f0458[_0x7da0('0xd2')]]){_0x13fb60=_[_0x7da0('0x7f')](this['queueReports'][_0x2f0458['transfertargetuniqueid']]);_0x13fb60['transferexten']=_0x2f0458[_0x7da0('0xd3')];_0x13fb60[_0x7da0('0xa0')]=_0x2f0458[_0x7da0('0xd4')];_0x13fb60[_0x7da0('0x85')]='ATTENDEDTRANSFER';_0x13fb60['transfer']=!![];_0x13fb60['transfertype']=_0x7da0('0xd0');if(this[_0x7da0('0x10')][_0x2f0458[_0x7da0('0xd4')]]){var _0x833fe0=this[_0x7da0('0x10')][_0x2f0458[_0x7da0('0xd4')]];this[_0x7da0('0x10')][_0x2f0458[_0x7da0('0xd4')]]=this['queueReports'][_0x2f0458['transfertargetuniqueid']];this[_0x7da0('0x10')][_0x2f0458[_0x7da0('0xd2')]]=_0x833fe0;var _0x31073c=_[_0x7da0('0x7f')](this['queueReports'][_0x2f0458[_0x7da0('0xd2')]]);_0x31073c[_0x7da0('0x38')]=!![];}logger['info'](_0x7da0('0xd1'),_0x2f0458['uniqueid'],_0x13fb60[_0x7da0('0x4e')],_0x13fb60[_0x7da0('0x54')],_0x13fb60[_0x7da0('0x9f')],_0x13fb60[_0x7da0('0xa0')]);}}}catch(_0x527f85){logger[_0x7da0('0x3f')](_0x7da0('0xcb'),_0x2f0458['uniqueid'],util[_0x7da0('0x41')](_0x527f85,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x7da0('0xd5')]=function(_0x1667cf){try{if(this[_0x7da0('0x65')](_0x1667cf)){logger[_0x7da0('0x49')](_0x7da0('0xd6'),_0x1667cf['uniqueid'],util[_0x7da0('0x41')](_0x1667cf,{'showHidden':![],'depth':null}));if(this[_0x7da0('0x10')][_0x1667cf[_0x7da0('0xcc')]]){var _0x1be8b9=_[_0x7da0('0x7f')](this[_0x7da0('0x10')][_0x1667cf[_0x7da0('0xcc')]]);_0x1be8b9[_0x7da0('0x85')]=_0x7da0('0xd7');_0x1be8b9[_0x7da0('0x92')]=!![];_0x1be8b9[_0x7da0('0xcf')]='BLIND';_0x1be8b9[_0x7da0('0x9f')]=_0x1667cf['extension'];_0x1be8b9['transferuniqueid']=_0x1667cf['transfereeuniqueid'];logger['info'](_0x7da0('0xd8'),_0x1667cf[_0x7da0('0x4b')],_0x1be8b9['name'],_0x1be8b9['type'],_0x1be8b9['transferexten'],_0x1be8b9[_0x7da0('0xa0')]);this[_0x7da0('0xbf')]({'event':_0x7da0('0xd9'),'uniqueid':_0x1667cf[_0x7da0('0xcc')],'context':_0x1667cf[_0x7da0('0xda')],'channel':_0x1667cf['transfererchannel']});}}}catch(_0x44e6aa){logger[_0x7da0('0x3f')](_0x7da0('0xd6'),_0x1667cf[_0x7da0('0x4b')],util['inspect'](_0x44e6aa,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7da0('0xc')][_0x7da0('0x2b')]=function(_0x231bb8){try{if(this[_0x7da0('0x65')](_0x231bb8)){logger[_0x7da0('0x49')]('[%s][voiceQueueReport][musiconholdstart]',_0x231bb8['uniqueid'],util[_0x7da0('0x41')](_0x231bb8,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x231bb8['uniqueid']]){var _0x272366=_[_0x7da0('0x7f')](this['queueReports'][_0x231bb8['uniqueid']]);if(!_['isNil'](_0x272366[_0x7da0('0x88')])){_0x272366[_0x7da0('0xdb')]=moment()[_0x7da0('0x4c')]('YYYY-MM-DD\x20HH:mm:ss');logger[_0x7da0('0x6a')]('[%s][voiceQueueReport][musiconholdstart]\x20mohstarttime:%s',_0x231bb8[_0x7da0('0x4b')],_0x272366[_0x7da0('0xdb')]);}}}}catch(_0x19b960){logger[_0x7da0('0x3f')](_0x7da0('0xdc'),_0x231bb8[_0x7da0('0x4b')],util['inspect'](_0x19b960,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x7da0('0xc')][_0x7da0('0x2d')]=function(_0x2e2bd9){try{if(this[_0x7da0('0x65')](_0x2e2bd9)){logger[_0x7da0('0x49')]('[%s][voiceQueueReport][musiconholdstop]',_0x2e2bd9[_0x7da0('0x4b')],util[_0x7da0('0x41')](_0x2e2bd9,{'showHidden':![],'depth':null}));if(this[_0x7da0('0x10')][_0x2e2bd9[_0x7da0('0x4b')]]){var _0x15f702=_['last'](this['queueReports'][_0x2e2bd9[_0x7da0('0x4b')]]);if(!_['isNil'](_0x15f702['mohstarttime'])){_0x15f702[_0x7da0('0xdd')]+=moment()['milliseconds'](0x0)['diff'](_0x15f702['mohstarttime'],_0x7da0('0x9c'));logger[_0x7da0('0x6a')](_0x7da0('0xde'),_0x2e2bd9[_0x7da0('0x4b')],_0x15f702['mohtime']);delete _0x15f702[_0x7da0('0xdb')];}}}}catch(_0x1176da){logger['error'](_0x7da0('0xdf'),_0x2e2bd9[_0x7da0('0x4b')],util[_0x7da0('0x41')](_0x1176da,{'showHidden':![],'depth':null}));}};module[_0x7da0('0xe0')]=VoiceQueueReport;