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[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x1752=['voiceQueues','emitVoiceQueueChannelRemove','clearqueuereport','emit','[%s][voiceQueueReport][',']\x20sending\x20voice_queue_channel:save\x20event:','uniqueid','format','voice:queue:%s','voice_queue_presence:save','debug','emitVoiceQueueSummary','type','inbound','name','strategy','available','loggedIn','sumBillable','sumDuration','sumHoldTime','total','unmanaged','Trunk','active','callerid','Interval','stringify','[voiceQueueReport][',']\x20sending\x20voice_queue:save\x20event:','isUndefined','queues','[voiceQueueReport][queues]','queuesummary','then','catch','[voiceQueueReport][queuesummary]','isNotNull','queue','[voiceQueueReport][queuesummary]\x20event:','[voiceQueueReport][queuesummary]\x20name:%s','countBy','callers','toNumber','loggedin','[voiceQueueReport][queuesummary]\x20sending\x20queuesummary\x20event:','position','count','info','[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s','pick','keys','push','emitVoiceQueueChannelSave','syncQueueCallerAbandon','[%s][voiceQueueReport][queuecallerabandon]','queuecallercomplete','queuecallercompleteAt','holdtime','originalposition','queuecallerabandon','queuecallerexitreason','ABANDONED','lastAssignedTo','[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s','[%s][voiceQueueReport][queuecallerleave]','queuecallerleaveAt','YYYY-MM-DD\x20HH:mm:ss','connectedlinenum','connectedlinename','[%s][voiceQueueReport][agentconnect]','last','COMPLETEDBYAGENT','[voiceQueueReport][agentconnect]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETEDBYAGENT','queuecallerabandonAt','assigned','membername','queuecallerexit','queuecallerexitAt','transfer','reason','COMPLETED','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED','startsWith','toLowerCase','local/','linkedid','queuecallerjoinAt','add','FORWARD','transferexten','destexten','transferuniqueid','COMPLETEDBY','toUpperCase','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s','[%s][voiceQueueReport][agentcomplete]','[%s][voiceQueueReport][varset]','addVariable','variable','value','queuestatus','CONTINUE','TIMEOUT','lastevent','timeout','[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:','custom:timeout','[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s','rtpaudioqos','rtpaudioqosbridged','rtpaudioqosjitterbridged','rtpaudioqosloss','rtpaudioqoslossbridged','sipcallid','bridgepeer','bridgepvtcallid','membercalls','memberdynamic','memberinterface','memberlastcall','memberpenalty','memberrealtime','includes','abandoned','length','milliseconds','diff','answered','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:','[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s','cause-txt','hangup','[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:','custom:voiceQueueReport','[%s][voiceQueueReport][hangup]','[%s][voiceQueueReport][attendedtransfer]','transfereeuniqueid','secondtransfererexten','ATTENDEDTRANSFER','transfertype','ATTENDED','secondtransfereruniqueid','transfertargetuniqueid','origtransfererexten','origtransfereruniqueid','switch','[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','[%s][voiceQueueReport][blindtransfer]','BLINDTRANSFER','BLIND','extension','[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','BlindTransfer','context','syncMusicOnHoldStart','[%s][voiceQueueReport][musiconholdstart]','mohstarttime','[%s][voiceQueueReport][musiconholdstart]\x20mohstarttime:%s','syncMusicOnHoldStop','[%s][voiceQueueReport][musiconholdstop]','mohtime','seconds','exports','moment','util','md5','ioredis','../../../config/environment','../../../config/logger','../ami','../model/queueReport','redis','defaults','localhost','socket.io-emitter','prototype','enqueue','tail','finally','agents','flagQueueSummary','campaigns','variables','syncQueueSummary','bind','queuesummarycomplete','syncQueueSummaryComplete','queuecallerjoin','syncQueueCallerJoin','queuecallerleave','syncQueueCallerLeave','agentconnect','varset','syncVarSet','syncHangup','fullybooted','musiconholdstop','attendedtransfer','syncAttendedTransfer','blindtransfer','syncBlindTransfer','loopQueueSummary','loopQueueShow','isEmpty','originated','hasOwnProperty','talking','pTalking','waiting','queueStatusComplete','clearZombieChannels','channels','isNil','Action','channel','message','[%s][voiceQueueReport][checkChannel]','inspect','queueReports','error','[%s][voiceQueueReport][checkQueueReport]','syncFullyBooted','clearQueueReport'];(function(_0x14ab25,_0x57e411){var _0x36f5ad=function(_0x34f363){while(--_0x34f363){_0x14ab25['push'](_0x14ab25['shift']());}};_0x36f5ad(++_0x57e411);}(_0x1752,0xa5));var _0x2175=function(_0x71d6ad,_0x2d5b0d){_0x71d6ad=_0x71d6ad-0x0;var _0x58111f=_0x1752[_0x71d6ad];return _0x58111f;};'use strict';var _=require('lodash');var moment=require(_0x2175('0x0'));var util=require(_0x2175('0x1'));var md5=require(_0x2175('0x2'));var Redis=require(_0x2175('0x3'));var config=require(_0x2175('0x4'));var logger=require(_0x2175('0x5'))('ami');var ami=require(_0x2175('0x6'));var QueueReport=require(_0x2175('0x7'));config[_0x2175('0x8')]=_[_0x2175('0x9')](config[_0x2175('0x8')],{'host':_0x2175('0xa'),'port':0x18eb});var io=require(_0x2175('0xb'))(new Redis(config[_0x2175('0x8')]));var Sequence=function(){};Sequence[_0x2175('0xc')][_0x2175('0xd')]=function(_0x516ccc){this[_0x2175('0xe')]=this[_0x2175('0xe')]?this[_0x2175('0xe')][_0x2175('0xf')](_0x516ccc):_0x516ccc();};function VoiceQueueReport(_0x77e3fa){this['sequence']=new Sequence();this['queueReports']={};this['agents']=_0x77e3fa[_0x2175('0x10')];this['channels']=_0x77e3fa['queueChannels'];this['voiceQueues']=_0x77e3fa['voiceQueues'];this[_0x2175('0x11')]=!![];this['campaigns']=_0x77e3fa[_0x2175('0x12')];this[_0x2175('0x13')]={};ami['on']('queuesummary',this[_0x2175('0x14')][_0x2175('0x15')](this));ami['on'](_0x2175('0x16'),this[_0x2175('0x17')][_0x2175('0x15')](this));ami['on'](_0x2175('0x18'),this[_0x2175('0x19')][_0x2175('0x15')](this));ami['on']('queuecallerabandon',this['syncQueueCallerAbandon'][_0x2175('0x15')](this));ami['on'](_0x2175('0x1a'),this[_0x2175('0x1b')]['bind'](this));ami['on']('agentcomplete',this['syncAgentComplete'][_0x2175('0x15')](this));ami['on'](_0x2175('0x1c'),this['syncAgentConnect']['bind'](this));ami['on'](_0x2175('0x1d'),this[_0x2175('0x1e')][_0x2175('0x15')](this));ami['on']('hangup',this[_0x2175('0x1f')]['bind'](this));ami['on'](_0x2175('0x20'),this['syncFullyBooted'][_0x2175('0x15')](this));ami['on']('musiconholdstart',this['syncMusicOnHoldStart']['bind'](this));ami['on'](_0x2175('0x21'),this['syncMusicOnHoldStop'][_0x2175('0x15')](this));ami['on'](_0x2175('0x22'),this[_0x2175('0x23')][_0x2175('0x15')](this));ami['on'](_0x2175('0x24'),this[_0x2175('0x25')]['bind'](this));this[_0x2175('0x26')]();this[_0x2175('0x27')]();}function clearChannels(_0xa6ef48){if(!_[_0x2175('0x28')](_0xa6ef48)){for(var _0x495887 in _0xa6ef48){if(_0xa6ef48['hasOwnProperty'](_0x495887)){delete _0xa6ef48[_0x495887];}}}}function clearCampaigns(_0x9c6374){if(!_[_0x2175('0x28')](_0x9c6374)){for(var _0x2204cd in _0x9c6374){if(_0x9c6374['hasOwnProperty'](_0x2204cd)){_0x9c6374[_0x2204cd][_0x2175('0x29')]=0x0;}}}}function clearVoiceQueues(_0x4d2120){if(!_['isEmpty'](_0x4d2120)){for(var _0x3f0230 in _0x4d2120){if(_0x4d2120[_0x2175('0x2a')](_0x3f0230)){_0x4d2120[_0x3f0230][_0x2175('0x29')]=0x0;_0x4d2120[_0x3f0230][_0x2175('0x2b')]=0x0;_0x4d2120[_0x3f0230][_0x2175('0x2c')]=0x0;_0x4d2120[_0x3f0230][_0x2175('0x2d')]=0x0;_0x4d2120[_0x3f0230][_0x2175('0x2e')]=!![];}}}}function clearAgentBooked(_0x40d8c8){if(!_[_0x2175('0x28')](_0x40d8c8)){for(var _0x1c721d in _0x40d8c8){if(_0x40d8c8[_0x2175('0x2a')](_0x1c721d)){_0x40d8c8[_0x1c721d]['unlockRR']=!![];}}}}VoiceQueueReport[_0x2175('0xc')][_0x2175('0x2f')]=function(){var _0x4a41f1=this;for(var _0x4ae1a9 in this[_0x2175('0x30')]){if(this['channels'][_0x2175('0x2a')](_0x4ae1a9)&&!this['channels'][_0x4ae1a9]['switch']){this['sequence'][_0x2175('0xd')](function(){if(!_[_0x2175('0x31')](_0x4a41f1[_0x2175('0x30')][_0x4ae1a9])){return ami[_0x2175('0x32')]({'action':'status','channel':_0x4a41f1[_0x2175('0x30')][_0x4ae1a9][_0x2175('0x33')]})['catch'](function(_0xb39341){if(_0xb39341[_0x2175('0x34')]==='No\x20such\x20channel'){setTimeout(function(){if(_0x4a41f1['channels'][_0x4ae1a9]){delete _0x4a41f1['channels'][_0x4ae1a9];logger['error'](_0x2175('0x35'),_0x4ae1a9,util[_0x2175('0x36')](_0xb39341,{'showHidden':![],'depth':null}));}if(_0x4a41f1[_0x2175('0x37')][_0x4ae1a9]){delete _0x4a41f1[_0x2175('0x37')][_0x4ae1a9];logger[_0x2175('0x38')](_0x2175('0x39'),_0x4ae1a9,util[_0x2175('0x36')](_0xb39341,{'showHidden':![],'depth':null}));}if(_0x4a41f1[_0x2175('0x13')][_0x4ae1a9]){delete _0x4a41f1['variables'][_0x4ae1a9];logger['error']('[%s][voiceQueueReport][checkVariables]',_0x4ae1a9,util['inspect'](_0xb39341,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport['prototype'][_0x2175('0x3a')]=function(){logger[_0x2175('0x38')]('[FullyBooted]\x20clear\x20realtime');clearChannels(this[_0x2175('0x30')]);this[_0x2175('0x3b')](this[_0x2175('0x37')]);clearAgentBooked(this[_0x2175('0x10')]);clearVoiceQueues(this[_0x2175('0x3c')]);clearCampaigns(this[_0x2175('0x12')]);};VoiceQueueReport['prototype'][_0x2175('0x3b')]=function(_0x465ed5){var _0x304e18=this;if(!_[_0x2175('0x28')](_0x465ed5)){for(var _0x146b14 in _0x465ed5){if(_0x465ed5[_0x2175('0x2a')](_0x146b14)){_0x304e18[_0x2175('0x3d')](_0x465ed5[_0x146b14],_0x2175('0x3e'));delete _0x465ed5[_0x146b14];}}}};VoiceQueueReport[_0x2175('0xc')][_0x2175('0x3f')]=function(_0xd05e6a,_0x4be65c,_0x398015){io['to'](_0xd05e6a)[_0x2175('0x3f')](_0x4be65c,_0x398015);};VoiceQueueReport[_0x2175('0xc')]['emitVoiceQueueChannelSave']=function(_0x4aacf0,_0x932bb6){logger['debug'](_0x2175('0x40')+_0x932bb6+_0x2175('0x41'),_0x4aacf0[_0x2175('0x42')],util['inspect'](_0x4aacf0,{'showHidden':![],'depth':null}));this['emit'](util[_0x2175('0x43')](_0x2175('0x44'),_0x4aacf0['name']),'voice_queue_channel:save',_0x4aacf0);io[_0x2175('0x3f')](_0x2175('0x45'),_0x4aacf0);};VoiceQueueReport[_0x2175('0xc')]['emitVoiceQueueChannelRemove']=function(_0x2b2f32,_0x4343f9){logger[_0x2175('0x46')]('[%s][voiceQueueReport]['+_0x4343f9+']\x20sending\x20voice_queue_channel:remove\x20event:',_0x2b2f32[_0x2175('0x42')],util['inspect'](_0x2b2f32,{'showHidden':![],'depth':null}));this[_0x2175('0x3f')](util[_0x2175('0x43')]('voice:queue:%s',_0x2b2f32['name']),'voice_queue_channel:remove',_0x2b2f32);io[_0x2175('0x3f')]('voice_queue_presence:remove',_0x2b2f32);};VoiceQueueReport['prototype'][_0x2175('0x47')]=function(_0x5c29df,_0x341171){if(_0x5c29df[_0x2175('0x48')]===_0x2175('0x49')){var _0x3827a5={'id':_0x5c29df['id'],'name':_0x5c29df[_0x2175('0x4a')],'strategy':_0x5c29df[_0x2175('0x4b')],'answered':_0x5c29df['answered'],'available':_0x5c29df[_0x2175('0x4c')],'loggedIn':_0x5c29df[_0x2175('0x4d')],'pTalking':_0x5c29df[_0x2175('0x2c')],'sumBillable':_0x5c29df[_0x2175('0x4e')],'sumDuration':_0x5c29df[_0x2175('0x4f')],'sumHoldTime':_0x5c29df[_0x2175('0x50')]||0x0,'talking':_0x5c29df['talking'],'total':_0x5c29df[_0x2175('0x51')],'type':_0x5c29df[_0x2175('0x48')],'unmanaged':_0x5c29df[_0x2175('0x52')],'abandoned':_0x5c29df['abandoned'],'waiting':_0x5c29df[_0x2175('0x2d')]};if(_0x5c29df['Trunk']){_0x3827a5['Trunk']={'id':_0x5c29df[_0x2175('0x53')]['id'],'name':_0x5c29df[_0x2175('0x53')][_0x2175('0x4a')],'active':_0x5c29df['Trunk'][_0x2175('0x54')],'callerid':_0x5c29df[_0x2175('0x53')][_0x2175('0x55')]};}if(_0x5c29df[_0x2175('0x56')]){_0x3827a5[_0x2175('0x56')]={'id':_0x5c29df['Interval']['id'],'name':_0x5c29df['Interval'][_0x2175('0x4a')]};}var _0xeaabe3=md5(JSON[_0x2175('0x57')](_0x3827a5));if(_0x5c29df[_0x2175('0x2')]!==_0xeaabe3){_0x5c29df[_0x2175('0x2')]=_0xeaabe3;logger['debug'](_0x2175('0x58')+_0x341171+_0x2175('0x59'),util[_0x2175('0x36')](_0x3827a5,{'showHidden':![],'depth':null}));this['emit'](util['format'](_0x2175('0x44'),_0x3827a5['name']),'voice_queue:save',_0x3827a5);}}};VoiceQueueReport['prototype']['isNotNull']=function(_0x449e34){return _0x449e34!==null&&!_[_0x2175('0x5a')](_0x449e34);};VoiceQueueReport['prototype']['loopQueueShow']=function(){var _0x5c9241=this;setInterval(function(){_0x5c9241['clearZombieChannels']();ami[_0x2175('0x32')]({'action':_0x2175('0x5b')})['catch'](function(_0x5834b9){logger[_0x2175('0x38')](_0x2175('0x5c'),util[_0x2175('0x36')](_0x5834b9,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport[_0x2175('0xc')][_0x2175('0x26')]=function(){var _0x4cd703=this;setInterval(function(){if(_0x4cd703[_0x2175('0x11')]){return ami['Action']({'action':_0x2175('0x5d')})[_0x2175('0x5e')](function(_0x265dc7){_0x4cd703[_0x2175('0x11')]=![];})[_0x2175('0x5f')](function(_0xa26c5f){logger[_0x2175('0x38')](_0x2175('0x60'),util[_0x2175('0x36')](_0xa26c5f,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport[_0x2175('0xc')][_0x2175('0x14')]=function(_0x172844){try{if(this[_0x2175('0x61')](_0x172844)&&this[_0x2175('0x61')](_0x172844[_0x2175('0x62')])){logger['debug'](_0x2175('0x63'),util[_0x2175('0x36')](_0x172844,{'showHidden':![],'depth':null}));if(this[_0x2175('0x3c')][_0x172844[_0x2175('0x62')]]){logger['info'](_0x2175('0x64'),_0x172844['queue']);var _0xeab00=_[_0x2175('0x65')](this[_0x2175('0x30')],_0x2175('0x62'))[_0x172844[_0x2175('0x62')]]||0x0;var _0x39bf58=_0xeab00-_0x172844[_0x2175('0x66')];if(this[_0x2175('0x3c')][_0x172844['queue']]['waiting']!==_[_0x2175('0x67')](_0x172844[_0x2175('0x66')])||this['voiceQueues'][_0x172844['queue']][_0x2175('0x4d')]!==_[_0x2175('0x67')](_0x172844[_0x2175('0x68')])||this[_0x2175('0x3c')][_0x172844['queue']][_0x2175('0x4c')]!==_['toNumber'](_0x172844[_0x2175('0x4c')])||this[_0x2175('0x3c')][_0x172844['queue']][_0x2175('0x2b')]!==_0x39bf58){this[_0x2175('0x3c')][_0x172844[_0x2175('0x62')]][_0x2175('0x2d')]=_[_0x2175('0x67')](_0x172844['callers']);this[_0x2175('0x3c')][_0x172844[_0x2175('0x62')]]['loggedIn']=_[_0x2175('0x67')](_0x172844['loggedin']);this[_0x2175('0x3c')][_0x172844['queue']][_0x2175('0x4c')]=_[_0x2175('0x67')](_0x172844[_0x2175('0x4c')]);this[_0x2175('0x3c')][_0x172844[_0x2175('0x62')]]['talking']=_0x39bf58>0x0?_0x39bf58:0x0;this[_0x2175('0x3c')][_0x172844[_0x2175('0x62')]][_0x2175('0x2b')]=this[_0x2175('0x3c')][_0x172844[_0x2175('0x62')]][_0x2175('0x2b')]>_['toNumber'](_0x172844['loggedin'])?_[_0x2175('0x67')](_0x172844[_0x2175('0x68')]):this[_0x2175('0x3c')][_0x172844[_0x2175('0x62')]][_0x2175('0x2b')];this[_0x2175('0x47')](this[_0x2175('0x3c')][_0x172844[_0x2175('0x62')]],'queuesummary');}logger[_0x2175('0x46')](_0x2175('0x69'),util[_0x2175('0x36')](this['voiceQueues'][_0x172844[_0x2175('0x62')]],{'showHidden':![],'depth':null}));ami['emit']('custom:queuesummary',this[_0x2175('0x3c')][_0x172844[_0x2175('0x62')]]);}}}catch(_0x1b818d){logger[_0x2175('0x38')](_0x2175('0x60'),util[_0x2175('0x36')](_0x1b818d,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x2175('0xc')][_0x2175('0x17')]=function(_0x16af84){logger['debug']('[voiceQueueReport][queuesummarycomplete]\x20event:',util[_0x2175('0x36')](_0x16af84,{'showHidden':![],'depth':null}));this[_0x2175('0x11')]=!![];};VoiceQueueReport['prototype'][_0x2175('0x19')]=function(_0x13babb){try{if(this[_0x2175('0x61')](_0x13babb)){logger['debug']('[%s][voiceQueueReport][queuecallerjoin]',_0x13babb[_0x2175('0x42')],util['inspect'](_0x13babb,{'showHidden':![],'depth':null}));if(_['isUndefined'](this[_0x2175('0x37')][_0x13babb[_0x2175('0x42')]])){this['queueReports'][_0x13babb['uniqueid']]=[];this[_0x2175('0x30')][_0x13babb[_0x2175('0x42')]]={};}var _0x1c01a3=new QueueReport();_0x1c01a3['name']=_0x13babb['queue'];_0x1c01a3['type']=this[_0x2175('0x3c')][_0x1c01a3['name']]&&this[_0x2175('0x3c')][_0x1c01a3['name']][_0x2175('0x48')]?this['voiceQueues'][_0x1c01a3['name']][_0x2175('0x48')]||_0x2175('0x49'):_0x2175('0x49');_0x1c01a3['queue']=_0x13babb[_0x2175('0x62')];_0x1c01a3['queuecallerjoinAt']=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');_0x1c01a3[_0x2175('0x6a')]=_0x13babb[_0x2175('0x6a')];_0x1c01a3['count']=_0x13babb[_0x2175('0x6b')];_0x1c01a3[_0x2175('0x42')]=_0x13babb['uniqueid'];logger[_0x2175('0x6c')](_0x2175('0x6d'),_0x1c01a3['name'],_0x1c01a3[_0x2175('0x48')]);_['merge'](_0x1c01a3,_[_0x2175('0x6e')](_0x13babb,_[_0x2175('0x6f')](_0x1c01a3)));this['queueReports'][_0x13babb[_0x2175('0x42')]][_0x2175('0x70')](_0x1c01a3);this[_0x2175('0x30')][_0x13babb['uniqueid']]=_0x1c01a3;this[_0x2175('0x71')](_0x1c01a3,_0x2175('0x18'));}}catch(_0x5119c6){logger['error']('[%s][voiceQueueReport][queuecallerjoin]',_0x13babb[_0x2175('0x42')],util[_0x2175('0x36')](_0x5119c6,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x2175('0xc')][_0x2175('0x72')]=function(_0x5de120){try{if(this[_0x2175('0x61')](_0x5de120)){logger[_0x2175('0x46')](_0x2175('0x73'),_0x5de120[_0x2175('0x42')],util[_0x2175('0x36')](_0x5de120,{'showHidden':![],'depth':null}));if(this[_0x2175('0x37')][_0x5de120['uniqueid']]){var _0x56b398=_['last'](this[_0x2175('0x37')][_0x5de120['uniqueid']]);_0x56b398[_0x2175('0x74')]=![];_0x56b398[_0x2175('0x75')]=null;_0x56b398[_0x2175('0x76')]=_0x5de120[_0x2175('0x76')];_0x56b398['originalposition']=_0x5de120[_0x2175('0x77')];_0x56b398[_0x2175('0x78')]=!![];_0x56b398['queuecallerabandonAt']=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');_0x56b398[_0x2175('0x79')]=_0x2175('0x7a');_0x56b398[_0x2175('0x7b')]=null;logger['info'](_0x2175('0x7c'),_0x56b398[_0x2175('0x4a')],_0x56b398[_0x2175('0x48')]);this[_0x2175('0x30')][_0x5de120[_0x2175('0x42')]]=_0x56b398;this[_0x2175('0x3d')](_0x56b398,_0x2175('0x78'));}}}catch(_0x3c1e98){logger['error'](_0x2175('0x73'),_0x5de120['uniqueid'],util[_0x2175('0x36')](_0x3c1e98,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x2175('0xc')]['syncQueueCallerLeave']=function(_0x2b5f81){try{if(this['isNotNull'](_0x2b5f81)){logger[_0x2175('0x46')](_0x2175('0x7d'),_0x2b5f81[_0x2175('0x42')],util['inspect'](_0x2b5f81,{'showHidden':![],'depth':null}));if(this[_0x2175('0x37')][_0x2b5f81[_0x2175('0x42')]]){var _0x52dcc6=_['last'](this[_0x2175('0x37')][_0x2b5f81[_0x2175('0x42')]]);_0x52dcc6[_0x2175('0x7e')]=moment()[_0x2175('0x43')](_0x2175('0x7f'));_0x52dcc6[_0x2175('0x80')]=_0x2b5f81[_0x2175('0x80')];_0x52dcc6[_0x2175('0x81')]=_0x2b5f81[_0x2175('0x81')];logger[_0x2175('0x6c')]('[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s',_0x52dcc6['name'],_0x52dcc6[_0x2175('0x48')],_0x2b5f81[_0x2175('0x80')],_0x2b5f81[_0x2175('0x81')]);this[_0x2175('0x30')][_0x2b5f81[_0x2175('0x42')]]=_0x52dcc6;this['emitVoiceQueueChannelSave'](_0x52dcc6,_0x2175('0x1a'));}}}catch(_0x3b83a9){logger[_0x2175('0x38')](_0x2175('0x7d'),_0x2b5f81['uniqueid'],util[_0x2175('0x36')](_0x3b83a9,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x2175('0xc')]['syncAgentConnect']=function(_0x261293){try{if(this[_0x2175('0x61')](_0x261293)){logger[_0x2175('0x46')](_0x2175('0x82'),_0x261293[_0x2175('0x42')],util[_0x2175('0x36')](_0x261293,{'showHidden':![],'depth':null}));if(this[_0x2175('0x37')][_0x261293['uniqueid']]){var _0x2dd36f=_[_0x2175('0x83')](this[_0x2175('0x37')][_0x261293[_0x2175('0x42')]]);_0x2dd36f[_0x2175('0x74')]=!![];_0x2dd36f[_0x2175('0x79')]=_0x2175('0x84');logger[_0x2175('0x6c')](_0x2175('0x85'),_0x2dd36f[_0x2175('0x4a')],_0x2dd36f[_0x2175('0x48')]);}}}catch(_0xa4a5a9){logger[_0x2175('0x38')]('[%s][voiceQueueReport][agentconnect]',_0x261293[_0x2175('0x42')],util[_0x2175('0x36')](_0xa4a5a9,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x2175('0xc')]['syncAgentComplete']=function(_0x3239ce){try{if(this[_0x2175('0x61')](_0x3239ce)){logger[_0x2175('0x46')]('[%s][voiceQueueReport][agentcomplete]',_0x3239ce[_0x2175('0x42')],util['inspect'](_0x3239ce,{'showHidden':![],'depth':null}));if(this[_0x2175('0x3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!_[_0x2175('0xb7')](_0x12a5df,_0x493b1b)){if(_[_0x2175('0x5a')](this[_0x2175('0x13')][_0x58b930])){this['variables'][_0x58b930]={};}this['variables'][_0x58b930][_0x493b1b]=_0x543537;}};VoiceQueueReport[_0x2175('0xc')][_0x2175('0x1f')]=function(_0x389bd5){try{if(this[_0x2175('0x61')](_0x389bd5)){logger[_0x2175('0x46')]('[%s][voiceQueueReport][hangup]',_0x389bd5[_0x2175('0x42')],util['inspect'](_0x389bd5,{'showHidden':![],'depth':null}));if(this[_0x2175('0x37')][_0x389bd5[_0x2175('0x42')]]){for(var _0x3e0b6d=0x0,_0x1be5aa={};_0x3e0b6d<this[_0x2175('0x37')][_0x389bd5[_0x2175('0x42')]]['length'];_0x3e0b6d+=0x1){_0x1be5aa=this[_0x2175('0x37')][_0x389bd5[_0x2175('0x42')]][_0x3e0b6d];if(this['voiceQueues'][_0x1be5aa[_0x2175('0x62')]]){if(_0x1be5aa[_0x2175('0x89')]&&_0x1be5aa[_0x2175('0x8b')]!=!![]){this['voiceQueues'][_0x1be5aa[_0x2175('0x62')]][_0x2175('0x52')]+=0x1;}if(_0x1be5aa[_0x2175('0x78')]){this[_0x2175('0x3c')][_0x1be5aa[_0x2175('0x62')]][_0x2175('0xb8')]+=0x1;}this[_0x2175('0x3c')][_0x1be5aa[_0x2175('0x62')]][_0x2175('0x50')]+=moment(_0x1be5aa[_0x2175('0x7e')])['diff'](_0x1be5aa[_0x2175('0x93')],'seconds')||0x0;if(_0x3e0b6d===this[_0x2175('0x37')][_0x389bd5['uniqueid']][_0x2175('0xb9')]-0x1){this[_0x2175('0x3c')][_0x1be5aa[_0x2175('0x62')]][_0x2175('0x4f')]+=moment()[_0x2175('0xba')](0x0)[_0x2175('0xbb')](_0x1be5aa[_0x2175('0x93')],'seconds');this[_0x2175('0x3c')][_0x1be5aa[_0x2175('0x62')]][_0x2175('0x51')]+=0x1;if(_0x1be5aa['queuecallercomplete']){this[_0x2175('0x3c')][_0x1be5aa[_0x2175('0x62')]][_0x2175('0xbc')]+=0x1;this[_0x2175('0x3c')][_0x1be5aa[_0x2175('0x62')]][_0x2175('0x4e')]+=moment()[_0x2175('0xba')](0x0)[_0x2175('0xbb')](_0x1be5aa[_0x2175('0x7e')],'seconds');_0x1be5aa[_0x2175('0x75')]=moment()[_0x2175('0x43')]('YYYY-MM-DD\x20HH:mm:ss');_0x1be5aa[_0x2175('0x89')]=![];_0x1be5aa[_0x2175('0x8a')]=null;}if(_0x1be5aa[_0x2175('0x89')]&&_0x1be5aa[_0x2175('0x8b')]!=!![]){_0x1be5aa[_0x2175('0xa4')]=_0x2175('0x52');logger[_0x2175('0x46')](_0x2175('0xbd'),_0x389bd5['uniqueid'],util[_0x2175('0x36')](_0x1be5aa,{'showHidden':![],'depth':null}));ami[_0x2175('0x3f')]('custom:queuecallerunmanaged',_0x1be5aa);}if(_0x1be5aa[_0x2175('0x78')]){_0x1be5aa[_0x2175('0xa4')]=_0x2175('0xb8');logger[_0x2175('0x46')](_0x2175('0xbe'),_0x389bd5[_0x2175('0x42')],util[_0x2175('0x36')](_0x1be5aa,{'showHidden':![],'depth':null}));ami[_0x2175('0x3f')]('custom:queuecallerabandon',_0x1be5aa);}}else{this[_0x2175('0x3c')][_0x1be5aa['queue']]['sumDuration']+=this[_0x2175('0x3c')][_0x1be5aa[_0x2175('0x62')]][_0x2175('0x50')];}logger['info'](_0x2175('0xbf'),_0x389bd5[_0x2175('0x42')],_0x1be5aa['name'],_0x1be5aa[_0x2175('0x48')],_0x389bd5[_0x2175('0xc0')]);this[_0x2175('0x30')][_0x389bd5[_0x2175('0x42')]]=_0x1be5aa;this[_0x2175('0x3d')](_0x1be5aa,_0x2175('0xc1'));this[_0x2175('0x47')](this['voiceQueues'][_0x1be5aa[_0x2175('0x62')]],_0x2175('0xc1'));}}logger['debug'](_0x2175('0xc2'),_0x389bd5[_0x2175('0x42')],util[_0x2175('0x36')](this[_0x2175('0x37')][_0x389bd5[_0x2175('0x42')]],{'showHidden':![],'depth':null}));ami[_0x2175('0x3f')](_0x2175('0xc3'),this[_0x2175('0x37')][_0x389bd5['uniqueid']]);delete this[_0x2175('0x37')][_0x389bd5[_0x2175('0x42')]];delete this[_0x2175('0x30')][_0x389bd5[_0x2175('0x42')]];}if(this[_0x2175('0x13')][_0x389bd5['uniqueid']]){delete this[_0x2175('0x13')][_0x389bd5[_0x2175('0x42')]];}}}catch(_0x311765){logger['error'](_0x2175('0xc4'),_0x389bd5[_0x2175('0x42')],util['inspect'](_0x311765,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x2175('0xc')][_0x2175('0x23')]=function(_0x18fbc0){try{if(this[_0x2175('0x61')](_0x18fbc0)){logger[_0x2175('0x46')](_0x2175('0xc5'),_0x18fbc0[_0x2175('0x42')],util[_0x2175('0x36')](_0x18fbc0,{'showHidden':![],'depth':null}));var _0x1aa105;if(this[_0x2175('0x37')][_0x18fbc0[_0x2175('0xc6')]]){_0x1aa105=_[_0x2175('0x83')](this['queueReports'][_0x18fbc0[_0x2175('0xc6')]]);_0x1aa105[_0x2175('0x96')]=_0x18fbc0[_0x2175('0xc7')];_0x1aa105[_0x2175('0x98')]=_0x18fbc0['secondtransfereruniqueid'];_0x1aa105['queuecallerexitreason']=_0x2175('0xc8');_0x1aa105[_0x2175('0x8b')]=!![];_0x1aa105[_0x2175('0xc9')]=_0x2175('0xca');if(this[_0x2175('0x37')][_0x18fbc0[_0x2175('0xcb')]]){var _0x128cf6=this[_0x2175('0x37')][_0x18fbc0[_0x2175('0xcb')]];this[_0x2175('0x37')][_0x18fbc0[_0x2175('0xcb')]]=this[_0x2175('0x37')][_0x18fbc0[_0x2175('0xc6')]];this[_0x2175('0x37')][_0x18fbc0[_0x2175('0xc6')]]=_0x128cf6;var _0x4cfa6b=_[_0x2175('0x83')](this[_0x2175('0x37')][_0x18fbc0[_0x2175('0xc6')]]);_0x4cfa6b['switch']=!![];}logger[_0x2175('0x6c')]('[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s',_0x18fbc0[_0x2175('0x42')],_0x1aa105['name'],_0x1aa105[_0x2175('0x48')],_0x1aa105[_0x2175('0x96')],_0x1aa105['transferuniqueid']);}else if(this[_0x2175('0x37')][_0x18fbc0[_0x2175('0xcc')]]){_0x1aa105=_[_0x2175('0x83')](this[_0x2175('0x37')][_0x18fbc0[_0x2175('0xcc')]]);_0x1aa105[_0x2175('0x96')]=_0x18fbc0[_0x2175('0xcd')];_0x1aa105[_0x2175('0x98')]=_0x18fbc0[_0x2175('0xce')];_0x1aa105[_0x2175('0x79')]='ATTENDEDTRANSFER';_0x1aa105[_0x2175('0x8b')]=!![];_0x1aa105[_0x2175('0xc9')]=_0x2175('0xca');if(this[_0x2175('0x37')][_0x18fbc0['origtransfereruniqueid']]){var _0x128cf6=this[_0x2175('0x37')][_0x18fbc0[_0x2175('0xce')]];this[_0x2175('0x37')][_0x18fbc0['origtransfereruniqueid']]=this['queueReports'][_0x18fbc0[_0x2175('0xcc')]];this[_0x2175('0x37')][_0x18fbc0['transfertargetuniqueid']]=_0x128cf6;var _0x4cfa6b=_[_0x2175('0x83')](this['queueReports'][_0x18fbc0['transfertargetuniqueid']]);_0x4cfa6b[_0x2175('0xcf')]=!![];}logger[_0x2175('0x6c')](_0x2175('0xd0'),_0x18fbc0[_0x2175('0x42')],_0x1aa105[_0x2175('0x4a')],_0x1aa105[_0x2175('0x48')],_0x1aa105['transferexten'],_0x1aa105[_0x2175('0x98')]);}}}catch(_0x56244e){logger[_0x2175('0x38')](_0x2175('0xc5'),_0x18fbc0['uniqueid'],util[_0x2175('0x36')](_0x56244e,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x2175('0xc')][_0x2175('0x25')]=function(_0x4eae1c){try{if(this[_0x2175('0x61')](_0x4eae1c)){logger[_0x2175('0x46')](_0x2175('0xd1'),_0x4eae1c['uniqueid'],util['inspect'](_0x4eae1c,{'showHidden':![],'depth':null}));if(this[_0x2175('0x37')][_0x4eae1c[_0x2175('0xc6')]]){var _0x5b9830=_['last'](this[_0x2175('0x37')][_0x4eae1c[_0x2175('0xc6')]]);_0x5b9830[_0x2175('0x79')]=_0x2175('0xd2');_0x5b9830[_0x2175('0x8b')]=!![];_0x5b9830[_0x2175('0xc9')]=_0x2175('0xd3');_0x5b9830[_0x2175('0x96')]=_0x4eae1c[_0x2175('0xd4')];_0x5b9830[_0x2175('0x98')]=_0x4eae1c['transfereeuniqueid'];logger[_0x2175('0x6c')](_0x2175('0xd5'),_0x4eae1c[_0x2175('0x42')],_0x5b9830[_0x2175('0x4a')],_0x5b9830[_0x2175('0x48')],_0x5b9830['transferexten'],_0x5b9830[_0x2175('0x98')]);this[_0x2175('0x1f')]({'event':_0x2175('0xd6'),'uniqueid':_0x4eae1c[_0x2175('0xc6')],'context':_0x4eae1c[_0x2175('0xd7')],'channel':_0x4eae1c['transfererchannel']});}}}catch(_0x281e3f){logger[_0x2175('0x38')](_0x2175('0xd1'),_0x4eae1c['uniqueid'],util[_0x2175('0x36')](_0x281e3f,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x2175('0xc')][_0x2175('0xd8')]=function(_0x1a9599){try{if(this['isNotNull'](_0x1a9599)){logger[_0x2175('0x46')](_0x2175('0xd9'),_0x1a9599['uniqueid'],util[_0x2175('0x36')](_0x1a9599,{'showHidden':![],'depth':null}));if(this[_0x2175('0x37')][_0x1a9599[_0x2175('0x42')]]){var _0x11b7c5=_[_0x2175('0x83')](this[_0x2175('0x37')][_0x1a9599[_0x2175('0x42')]]);if(!_['isNil'](_0x11b7c5[_0x2175('0x7e')])){_0x11b7c5[_0x2175('0xda')]=moment()[_0x2175('0x43')](_0x2175('0x7f'));logger[_0x2175('0x6c')](_0x2175('0xdb'),_0x1a9599[_0x2175('0x42')],_0x11b7c5[_0x2175('0xda')]);}}}}catch(_0x492919){logger[_0x2175('0x38')](_0x2175('0xd9'),_0x1a9599[_0x2175('0x42')],util[_0x2175('0x36')](_0x492919,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x2175('0xdc')]=function(_0x14bd41){try{if(this[_0x2175('0x61')](_0x14bd41)){logger[_0x2175('0x46')](_0x2175('0xdd'),_0x14bd41['uniqueid'],util[_0x2175('0x36')](_0x14bd41,{'showHidden':![],'depth':null}));if(this[_0x2175('0x37')][_0x14bd41[_0x2175('0x42')]]){var _0x3efd90=_[_0x2175('0x83')](this['queueReports'][_0x14bd41[_0x2175('0x42')]]);if(!_['isNil'](_0x3efd90['mohstarttime'])){_0x3efd90[_0x2175('0xde')]+=moment()[_0x2175('0xba')](0x0)[_0x2175('0xbb')](_0x3efd90[_0x2175('0xda')],_0x2175('0xdf'));logger['info']('[%s][voiceQueueReport][musiconholdstop]\x20mohtime:%s',_0x14bd41[_0x2175('0x42')],_0x3efd90['mohtime']);delete _0x3efd90[_0x2175('0xda')];}}}}catch(_0x4788e6){logger[_0x2175('0x38')](_0x2175('0xdd'),_0x14bd41[_0x2175('0x42')],util[_0x2175('0x36')](_0x4788e6,{'showHidden':![],'depth':null}));}};module[_0x2175('0xe0')]=VoiceQueueReport;