Built motion from commit 00bf23f6.|2.6.16
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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ueuecallerexitAt','transfer','reason','COMPLETED','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED','startsWith','toLowerCase','local/'];(function(_0x577332,_0x366b99){var _0x4efacf=function(_0x4a82ea){while(--_0x4a82ea){_0x577332['push'](_0x577332['shift']());}};_0x4efacf(++_0x366b99);}(_0x7d34,0x149));var _0x47d3=function(_0x40a045,_0x516f0e){_0x40a045=_0x40a045-0x0;var _0x1a687c=_0x7d34[_0x40a045];return _0x1a687c;};'use strict';var _=require(_0x47d3('0x0'));var moment=require('moment');var util=require(_0x47d3('0x1'));var Redis=require(_0x47d3('0x2'));var config=require(_0x47d3('0x3'));var logger=require('../../../config/logger')(_0x47d3('0x4'));var ami=require(_0x47d3('0x5'));var QueueReport=require(_0x47d3('0x6'));var VoiceQueueSummary=require(_0x47d3('0x7'));config[_0x47d3('0x8')]=_['defaults'](config['redis'],{'host':_0x47d3('0x9'),'port':0x18eb});var io=require(_0x47d3('0xa'))(new Redis(config[_0x47d3('0x8')]));var Sequence=function(){};Sequence[_0x47d3('0xb')]['enqueue']=function(_0x220d19){this[_0x47d3('0xc')]=this[_0x47d3('0xc')]?this[_0x47d3('0xc')][_0x47d3('0xd')](_0x220d19):_0x220d19();};function VoiceQueueReport(_0x3464ae){this['sequence']=new Sequence();this[_0x47d3('0xe')]={};this['realtime']=_0x3464ae;this['agents']=_0x3464ae['agents'];this['channels']=_0x3464ae['queueChannels'];this[_0x47d3('0xf')]=_0x3464ae[_0x47d3('0xf')];this['campaigns']=_0x3464ae['campaigns'];this[_0x47d3('0x10')]=initializeSummary();this[_0x47d3('0x11')]={};ami['on'](_0x47d3('0x12'),this['syncQueueSummary']['bind'](this));ami['on'](_0x47d3('0x13'),this['syncQueueSummaryComplete']['bind'](this));ami['on']('queuemember',this[_0x47d3('0x14')][_0x47d3('0x15')](this));ami['on'](_0x47d3('0x16'),this[_0x47d3('0x17')][_0x47d3('0x15')](this));ami['on']('queuecallerjoin',this[_0x47d3('0x18')][_0x47d3('0x15')](this));ami['on'](_0x47d3('0x19'),this[_0x47d3('0x1a')][_0x47d3('0x15')](this));ami['on'](_0x47d3('0x1b'),this[_0x47d3('0x1c')][_0x47d3('0x15')](this));ami['on'](_0x47d3('0x1d'),this[_0x47d3('0x1e')][_0x47d3('0x15')](this));ami['on'](_0x47d3('0x1f'),this[_0x47d3('0x20')][_0x47d3('0x15')](this));ami['on'](_0x47d3('0x21'),this[_0x47d3('0x22')][_0x47d3('0x15')](this));ami['on'](_0x47d3('0x23'),this[_0x47d3('0x24')][_0x47d3('0x15')](this));ami['on'](_0x47d3('0x25'),this[_0x47d3('0x26')][_0x47d3('0x15')](this));ami['on'](_0x47d3('0x27'),this[_0x47d3('0x28')][_0x47d3('0x15')](this));ami['on'](_0x47d3('0x29'),this[_0x47d3('0x2a')][_0x47d3('0x15')](this));ami['on'](_0x47d3('0x2b'),this[_0x47d3('0x2c')][_0x47d3('0x15')](this));ami['on']('blindtransfer',this[_0x47d3('0x2d')]['bind'](this));this['loopQueueSummary']();this['loopQueueShow']();}function clearChannels(_0xdbffa2){if(!_[_0x47d3('0x2e')](_0xdbffa2)){for(var _0x181185 in _0xdbffa2){if(_0xdbffa2[_0x47d3('0x2f')](_0x181185)){delete _0xdbffa2[_0x181185];}}}}function clearCampaigns(_0x17da28){if(!_['isEmpty'](_0x17da28)){for(var _0x511836 in _0x17da28){if(_0x17da28[_0x47d3('0x2f')](_0x511836)){_0x17da28[_0x511836][_0x47d3('0x30')]=0x0;}}}}function clearVoiceQueues(_0x4b869a){if(!_[_0x47d3('0x2e')](_0x4b869a)){for(var _0x142144 in _0x4b869a){if(_0x4b869a['hasOwnProperty'](_0x142144)){_0x4b869a[_0x142144]['originated']=0x0;_0x4b869a[_0x142144][_0x47d3('0x31')]=0x0;_0x4b869a[_0x142144][_0x47d3('0x32')]=0x0;_0x4b869a[_0x142144][_0x47d3('0x33')]=0x0;_0x4b869a[_0x142144][_0x47d3('0x34')]=!![];}}}}function clearAgentBooked(_0x23f569){if(!_['isEmpty'](_0x23f569)){for(var _0x20c46b in _0x23f569){if(_0x23f569['hasOwnProperty'](_0x20c46b)){_0x23f569[_0x20c46b]['unlockRR']=!![];}}}}function initializeSummary(){return{'id':null,'completeEvent':null,'isRunning':![],'queues':{},'queuestatus':{},'statusRequests':0x0};}function hasCallerLeftTheQueue(_0x34f002){return _0x34f002[_0x47d3('0x35')]||_0x34f002[_0x47d3('0x19')]||_0x34f002[_0x47d3('0x36')];}VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x37')]=function(){var _0x4683d6=this;for(var _0x340ef8 in this[_0x47d3('0x38')]){if(this[_0x47d3('0x38')][_0x47d3('0x2f')](_0x340ef8)&&!this['channels'][_0x340ef8][_0x47d3('0x39')]){this[_0x47d3('0x3a')][_0x47d3('0x3b')](function(){if(!_[_0x47d3('0x3c')](_0x4683d6[_0x47d3('0x38')][_0x340ef8])){return ami[_0x47d3('0x3d')]({'action':_0x47d3('0x3e'),'channel':_0x4683d6[_0x47d3('0x38')][_0x340ef8][_0x47d3('0x3f')]})['catch'](function(_0x3ad4a8){if(_0x3ad4a8[_0x47d3('0x40')]===_0x47d3('0x41')){setTimeout(function(){if(_0x4683d6[_0x47d3('0x38')][_0x340ef8]){delete _0x4683d6['channels'][_0x340ef8];logger[_0x47d3('0x42')](_0x47d3('0x43'),_0x340ef8,util[_0x47d3('0x44')](_0x3ad4a8,{'showHidden':![],'depth':null}));}if(_0x4683d6[_0x47d3('0xe')][_0x340ef8]){delete _0x4683d6[_0x47d3('0xe')][_0x340ef8];logger[_0x47d3('0x42')](_0x47d3('0x45'),_0x340ef8,util[_0x47d3('0x44')](_0x3ad4a8,{'showHidden':![],'depth':null}));}if(_0x4683d6['variables'][_0x340ef8]){delete _0x4683d6[_0x47d3('0x11')][_0x340ef8];logger[_0x47d3('0x42')](_0x47d3('0x46'),_0x340ef8,util[_0x47d3('0x44')](_0x3ad4a8,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport[_0x47d3('0xb')]['syncFullyBooted']=function(){logger[_0x47d3('0x42')]('[FullyBooted]\x20clear\x20realtime');clearChannels(this[_0x47d3('0x38')]);this[_0x47d3('0x47')](this['queueReports']);clearAgentBooked(this[_0x47d3('0x48')]);clearVoiceQueues(this[_0x47d3('0xf')]);clearCampaigns(this['campaigns']);this[_0x47d3('0x10')]=initializeSummary();};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x47')]=function(_0x35e909){var _0x3c13d6=this;if(!_[_0x47d3('0x2e')](_0x35e909)){for(var _0x4592f1 in _0x35e909){if(_0x35e909[_0x47d3('0x2f')](_0x4592f1)){_0x3c13d6[_0x47d3('0x49')](_0x35e909[_0x4592f1],_0x47d3('0x4a'));delete _0x35e909[_0x4592f1];}}}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x4b')]=function(_0x390102,_0x10a8f7,_0x2c1fea){io['to'](_0x390102)[_0x47d3('0x4b')](_0x10a8f7,_0x2c1fea);};VoiceQueueReport[_0x47d3('0xb')]['emitVoiceQueueChannelSave']=function(_0x36e695,_0x988c2e){logger[_0x47d3('0x4c')](_0x47d3('0x4d')+_0x988c2e+_0x47d3('0x4e'),_0x36e695[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0x36e695,{'showHidden':![],'depth':null}));this[_0x47d3('0x4b')](util['format'](_0x47d3('0x50'),_0x36e695[_0x47d3('0x51')]),_0x47d3('0x52'),_0x36e695);io[_0x47d3('0x4b')](_0x47d3('0x53'),_0x36e695);};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x49')]=function(_0x3e1f80,_0x39f3a4){logger[_0x47d3('0x4c')]('[%s][voiceQueueReport]['+_0x39f3a4+_0x47d3('0x54'),_0x3e1f80[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0x3e1f80,{'showHidden':![],'depth':null}));if(_0x3e1f80[_0x47d3('0x55')]==='ATTENDEDTRANSFER'){return;}this['emit'](util[_0x47d3('0x56')]('voice:queue:%s',_0x3e1f80['queue']),_0x47d3('0x57'),_0x3e1f80);io[_0x47d3('0x4b')](_0x47d3('0x58'),_0x3e1f80);};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x59')]=function(_0x1760b8){if(_0x1760b8['type']===_0x47d3('0x5a')){logger[_0x47d3('0x4c')](_0x47d3('0x5b'),util[_0x47d3('0x44')](_0x1760b8,{'showHidden':![],'depth':null}));this[_0x47d3('0x4b')](util[_0x47d3('0x56')](_0x47d3('0x50'),_0x1760b8['name']),'voice_queue:save',_0x1760b8);}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x5c')]=function(_0x8204ac){return _0x8204ac!==null&&!_[_0x47d3('0x5d')](_0x8204ac);};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x5e')]=function(){var _0x2c7af2=this;setInterval(function(){_0x2c7af2[_0x47d3('0x37')]();ami['Action']({'action':'queues'})[_0x47d3('0x5f')](function(_0x4ccc13){logger[_0x47d3('0x42')]('[voiceQueueReport][queues]',util[_0x47d3('0x44')](_0x4ccc13,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport['prototype'][_0x47d3('0x60')]=function(){var _0x56bd90=this;setInterval(function(){if(!_0x56bd90[_0x47d3('0x10')][_0x47d3('0x61')]){return ami[_0x47d3('0x3d')]({'action':_0x47d3('0x12')})['then'](function(_0x495f23){_0x56bd90[_0x47d3('0x10')]['id']=_0x495f23[_0x47d3('0x62')];_0x56bd90[_0x47d3('0x10')][_0x47d3('0x61')]=!![];_0x56bd90['summary'][_0x47d3('0x63')][_0x495f23['actionid']]={};})[_0x47d3('0x5f')](function(_0x2c84fc){logger[_0x47d3('0x42')](_0x47d3('0x64'),util['inspect'](_0x2c84fc,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x65')]=function(_0x219ba3,_0x31203e){var _0x4d0f61=this[_0x47d3('0x10')][_0x47d3('0x66')][_0x219ba3[_0x47d3('0x67')]]['summaryEvent'];var _0x29e8db=new VoiceQueueSummary(_0x219ba3);return _0x29e8db[_0x47d3('0x68')](_0x31203e[_0x47d3('0x48')],this[_0x47d3('0x48')],_0x4d0f61,this['realtime']['channels']);};VoiceQueueReport['prototype'][_0x47d3('0x69')]=function(_0x37947d,_0x2765b1){var _0x1ff09d=this[_0x47d3('0x65')](_0x37947d,_0x2765b1);var _0x1d3adf=![];_0x1d3adf=_0x1ff09d[_0x47d3('0x6a')](_0x37947d);if(_0x1d3adf){Object[_0x47d3('0x6b')](_0x37947d,_0x1ff09d);this[_0x47d3('0x6c')][_0x47d3('0xf')][_0x37947d['name']]=_0x37947d;this['emitInboundVoiceQueueSummary'](_0x1ff09d);}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x17')]=function(_0x23745c){var _0x1f6c53=null;var _0x39f4e0=this[_0x47d3('0x10')]['id'];if(this[_0x47d3('0x10')]['queuestatus'][_0x39f4e0]){_0x1f6c53=this['summary'][_0x47d3('0x63')][_0x39f4e0][_0x23745c[_0x47d3('0x62')]];}if(!_0x1f6c53){this[_0x47d3('0x10')]=initializeSummary();return;}var _0x18262c=this[_0x47d3('0xf')][_0x1f6c53[_0x47d3('0x51')]];if(_0x18262c[_0x47d3('0x6d')]===_0x47d3('0x5a')){this['handleInboundQueueSummaryReport'](_0x18262c,_0x1f6c53);}else if(_0x18262c[_0x47d3('0x6d')]==='outbound'){var _0x23a455=this[_0x47d3('0x65')](_0x18262c,_0x1f6c53);ami['emit'](_0x47d3('0x6e'),_0x23a455);}this[_0x47d3('0x10')][_0x47d3('0x6f')]-=0x1;var _0x3dcc3c=this[_0x47d3('0x10')]['statusRequests']>0x0?!![]:![];if(!_0x3dcc3c){return this['syncQueueSummaryComplete'](this['summary'][_0x47d3('0x70')]);}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x14')]=function(_0x5c1b29){var _0x447686=this[_0x47d3('0x10')]['id'];if(this[_0x47d3('0x10')][_0x47d3('0x63')][_0x447686]&&this[_0x47d3('0x10')][_0x47d3('0x63')][_0x447686][_0x5c1b29[_0x47d3('0x62')]]){this[_0x47d3('0x10')][_0x47d3('0x63')][_0x447686][_0x5c1b29[_0x47d3('0x62')]][_0x47d3('0x48')]['push'](_0x5c1b29);}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x71')]=function(_0x3bd818){var _0x5013a2=this;try{if(this[_0x47d3('0x5c')](_0x3bd818)&&this[_0x47d3('0x5c')](_0x3bd818['queue'])){logger[_0x47d3('0x4c')](_0x47d3('0x72'),util[_0x47d3('0x44')](_0x3bd818,{'showHidden':![],'depth':null}));var _0x6fe106=this[_0x47d3('0xf')][_0x3bd818[_0x47d3('0x51')]];if(_0x6fe106){logger[_0x47d3('0x4c')](_0x47d3('0x73'),_0x6fe106[_0x47d3('0x67')]);this[_0x47d3('0x10')][_0x47d3('0x66')][_0x6fe106['name']]={'summaryEvent':_0x3bd818};this[_0x47d3('0x10')]['statusRequests']+=0x1;return ami[_0x47d3('0x3d')]({'action':_0x47d3('0x63'),'queue':_0x6fe106[_0x47d3('0x67')]})[_0x47d3('0x74')](function(_0x18451b){if(!_0x5013a2['summary'][_0x47d3('0x63')][_0x3bd818[_0x47d3('0x62')]]){_0x5013a2[_0x47d3('0x10')][_0x47d3('0x63')][_0x3bd818[_0x47d3('0x62')]]={};}_0x5013a2['summary']['queuestatus'][_0x3bd818[_0x47d3('0x62')]][_0x18451b[_0x47d3('0x62')]]={'queue':_0x6fe106['name'],'agents':[]};})[_0x47d3('0x5f')](function(_0x2d4f5b){throw _0x2d4f5b;});}}}catch(_0x411d96){logger[_0x47d3('0x42')](_0x47d3('0x64'),util['inspect'](_0x411d96,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x75')]=function(_0x48dbb5){if(this['summary']['statusRequests']>0x0){this[_0x47d3('0x10')]['completeEvent']=_0x48dbb5;return;}logger[_0x47d3('0x4c')](_0x47d3('0x76'),util[_0x47d3('0x44')](_0x48dbb5,{'showHidden':![],'depth':null}));this[_0x47d3('0x10')]=initializeSummary();ami[_0x47d3('0x4b')]('custom:queuesummarycomplete',{});};VoiceQueueReport[_0x47d3('0xb')]['syncQueueCallerJoin']=function(_0x29f76d){try{if(this[_0x47d3('0x5c')](_0x29f76d)){logger[_0x47d3('0x4c')](_0x47d3('0x77'),_0x29f76d['uniqueid'],util[_0x47d3('0x44')](_0x29f76d,{'showHidden':![],'depth':null}));if(_['isUndefined'](this[_0x47d3('0xe')][_0x29f76d[_0x47d3('0x4f')]])){this['queueReports'][_0x29f76d[_0x47d3('0x4f')]]=[];}if(_[_0x47d3('0x5d')](this[_0x47d3('0x38')][_0x29f76d[_0x47d3('0x4f')]])){this[_0x47d3('0x38')][_0x29f76d['uniqueid']]={};}var _0x219d9b=new QueueReport();_0x219d9b[_0x47d3('0x51')]=_0x29f76d[_0x47d3('0x51')];_0x219d9b[_0x47d3('0x6d')]=this[_0x47d3('0xf')][_0x219d9b['queue']]&&this['voiceQueues'][_0x219d9b[_0x47d3('0x51')]][_0x47d3('0x6d')]?this[_0x47d3('0xf')][_0x219d9b[_0x47d3('0x51')]][_0x47d3('0x6d')]||_0x47d3('0x5a'):_0x47d3('0x5a');_0x219d9b['queuecallerjoinAt']=moment()[_0x47d3('0x56')](_0x47d3('0x78'));_0x219d9b['position']=_0x29f76d['position'];_0x219d9b[_0x47d3('0x79')]=_0x29f76d[_0x47d3('0x79')];_0x219d9b[_0x47d3('0x4f')]=_0x29f76d[_0x47d3('0x4f')];_0x219d9b[_0x47d3('0x7a')]=this[_0x47d3('0x38')][_0x29f76d['uniqueid']][_0x47d3('0x7a')];logger['info']('[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s',_0x219d9b[_0x47d3('0x51')],_0x219d9b[_0x47d3('0x6d')]);Object[_0x47d3('0x6b')](_0x219d9b,_['pick'](_0x29f76d,_[_0x47d3('0x7b')](_0x219d9b)));this[_0x47d3('0xe')][_0x29f76d['uniqueid']][_0x47d3('0x7c')](_0x219d9b);this[_0x47d3('0x38')][_0x29f76d[_0x47d3('0x4f')]]=_0x219d9b;this['emitVoiceQueueChannelSave'](_0x219d9b,_0x47d3('0x7d'));}}catch(_0x2519d4){logger[_0x47d3('0x42')](_0x47d3('0x77'),_0x29f76d[_0x47d3('0x4f')],util['inspect'](_0x2519d4,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x47d3('0xb')]['syncQueueCallerAbandon']=function(_0x42ba79){try{if(this[_0x47d3('0x5c')](_0x42ba79)){logger[_0x47d3('0x4c')](_0x47d3('0x7e'),_0x42ba79['uniqueid'],util['inspect'](_0x42ba79,{'showHidden':![],'depth':null}));if(this[_0x47d3('0xe')][_0x42ba79['uniqueid']]){var _0x81757=_['last'](this[_0x47d3('0xe')][_0x42ba79[_0x47d3('0x4f')]]);_0x81757['queuecallercomplete']=![];_0x81757[_0x47d3('0x7f')]=null;_0x81757[_0x47d3('0x80')]=_0x42ba79['holdtime'];_0x81757[_0x47d3('0x81')]=_0x42ba79[_0x47d3('0x81')];_0x81757[_0x47d3('0x19')]=!![];_0x81757[_0x47d3('0x82')]=moment()[_0x47d3('0x56')](_0x47d3('0x78'));_0x81757[_0x47d3('0x55')]=_0x47d3('0x83');_0x81757['lastAssignedTo']=null;logger[_0x47d3('0x84')]('[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s',_0x81757[_0x47d3('0x51')],_0x81757[_0x47d3('0x6d')]);this[_0x47d3('0x38')][_0x42ba79[_0x47d3('0x4f')]]=_0x81757;this['emitVoiceQueueChannelRemove'](_0x81757,_0x47d3('0x19'));}}}catch(_0x50ed72){logger[_0x47d3('0x42')](_0x47d3('0x7e'),_0x42ba79['uniqueid'],util[_0x47d3('0x44')](_0x50ed72,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x1c')]=function(_0x311df2){try{if(this[_0x47d3('0x5c')](_0x311df2)){logger[_0x47d3('0x4c')]('[%s][voiceQueueReport][queuecallerleave]',_0x311df2[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0x311df2,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x311df2[_0x47d3('0x4f')]]){var _0x3f5081=_['last'](this[_0x47d3('0xe')][_0x311df2['uniqueid']]);_0x3f5081[_0x47d3('0x85')]=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');_0x3f5081[_0x47d3('0x86')]=_0x311df2[_0x47d3('0x86')];_0x3f5081['connectedlinename']=_0x311df2[_0x47d3('0x87')];logger[_0x47d3('0x84')](_0x47d3('0x88'),_0x3f5081[_0x47d3('0x51')],_0x3f5081[_0x47d3('0x6d')],_0x311df2[_0x47d3('0x86')],_0x311df2['connectedlinename']);this[_0x47d3('0x38')][_0x311df2[_0x47d3('0x4f')]]=_0x3f5081;this['emitVoiceQueueChannelSave'](_0x3f5081,'queuecallerleave');}}}catch(_0x4b00f6){logger[_0x47d3('0x42')]('[%s][voiceQueueReport][queuecallerleave]',_0x311df2[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0x4b00f6,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x47d3('0x20')]=function(_0x757e18){try{if(this[_0x47d3('0x5c')](_0x757e18)){logger[_0x47d3('0x4c')](_0x47d3('0x89'),_0x757e18['uniqueid'],util['inspect'](_0x757e18,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x757e18[_0x47d3('0x4f')]]){var _0x5b6275=_['last'](this[_0x47d3('0xe')][_0x757e18['uniqueid']]);_0x5b6275['queuecallercomplete']=!![];_0x5b6275['queuecallerexitreason']=_0x47d3('0x8a');logger[_0x47d3('0x84')](_0x47d3('0x8b'),_0x5b6275[_0x47d3('0x51')],_0x5b6275[_0x47d3('0x6d')]);}}}catch(_0x1fa792){logger[_0x47d3('0x42')](_0x47d3('0x89'),_0x757e18[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0x1fa792,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x1e')]=function(_0x5c9ab1){try{if(this[_0x47d3('0x5c')](_0x5c9ab1)){logger['debug'](_0x47d3('0x8c'),_0x5c9ab1[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0x5c9ab1,{'showHidden':![],'depth':null}));if(this[_0x47d3('0xe')][_0x5c9ab1[_0x47d3('0x4f')]]){var _0x5292f1=_[_0x47d3('0x8d')](this['queueReports'][_0x5c9ab1[_0x47d3('0x4f')]]);_0x5292f1[_0x47d3('0x19')]=![];_0x5292f1[_0x47d3('0x82')]=null;_0x5292f1[_0x47d3('0x8e')]=!![];_0x5292f1['lastAssignedTo']=_0x5c9ab1['membername'];_0x5292f1[_0x47d3('0x80')]=_0x5c9ab1[_0x47d3('0x80')];_0x5292f1['queuecallercomplete']=!![];_0x5292f1[_0x47d3('0x35')]=![];_0x5292f1[_0x47d3('0x8f')]=null;if(!_0x5292f1[_0x47d3('0x90')]){if(_0x5c9ab1[_0x47d3('0x91')]==_0x47d3('0x90')){_0x5292f1['queuecallerexitreason']=_0x47d3('0x92');logger['info'](_0x47d3('0x93'),_0x5292f1[_0x47d3('0x51')],_0x5292f1[_0x47d3('0x6d')]);}else{if(_[_0x47d3('0x94')](_0x5c9ab1[_0x47d3('0x3f')][_0x47d3('0x95')](),_0x47d3('0x96'))){if(this[_0x47d3('0xe')][_0x5c9ab1[_0x47d3('0x97')]]){var _0x28f09c=_[_0x47d3('0x8d')](this[_0x47d3('0xe')][_0x5c9ab1[_0x47d3('0x97')]]);_0x28f09c['queuecallercomplete']=![];_0x28f09c[_0x47d3('0x35')]=!![];_0x28f09c[_0x47d3('0x8f')]=moment(_0x5292f1[_0x47d3('0x98')])[_0x47d3('0x99')](_0x5c9ab1[_0x47d3('0x80')],_0x47d3('0x9a'))['format'](_0x47d3('0x78'));_0x28f09c[_0x47d3('0x55')]=_0x47d3('0x9b');_0x28f09c['transfer']=!![];_0x28f09c[_0x47d3('0x9c')]=_0x47d3('0x9d');_0x28f09c[_0x47d3('0x9e')]=_0x5c9ab1[_0x47d3('0x9f')];_0x28f09c['transferuniqueid']=_0x5c9ab1[_0x47d3('0x4f')];logger['info']('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:FORWARDTRANSFER',_0x28f09c[_0x47d3('0x51')],_0x28f09c[_0x47d3('0x6d')]);var _0x1ff5e3=this[_0x47d3('0xe')][_0x5c9ab1['linkedid']];this['queueReports'][_0x5c9ab1[_0x47d3('0x97')]]=this[_0x47d3('0xe')][_0x5c9ab1[_0x47d3('0x4f')]];this[_0x47d3('0xe')][_0x5c9ab1[_0x47d3('0x4f')]]=_0x1ff5e3;}}else{_0x5292f1[_0x47d3('0x55')]='COMPLETEDBY'+_0x5c9ab1[_0x47d3('0x91')][_0x47d3('0xa0')]();logger['info']('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s',_0x5292f1[_0x47d3('0x51')],_0x5292f1['type'],_0x5292f1[_0x47d3('0x55')]);}}}this[_0x47d3('0x38')][_0x5c9ab1[_0x47d3('0x4f')]]=_0x5292f1;}}}catch(_0x3a8161){logger[_0x47d3('0x42')](_0x47d3('0x8c'),_0x5c9ab1[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0x3a8161,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x22')]=function(_0x4d6aca){try{if(this[_0x47d3('0x5c')](_0x4d6aca)){logger[_0x47d3('0x4c')](_0x47d3('0xa1'),_0x4d6aca[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0x4d6aca,{'showHidden':![],'depth':null}));this[_0x47d3('0xa2')](_0x4d6aca[_0x47d3('0x4f')],_[_0x47d3('0x7b')](_0x4d6aca[_0x47d3('0xa3')])[0x0],_0x4d6aca['value']);if(this[_0x47d3('0xe')][_0x4d6aca['uniqueid']]){var _0x1baa54=_['last'](this[_0x47d3('0xe')][_0x4d6aca['uniqueid']]);if(_0x1baa54){if(this[_0x47d3('0x5c')](_0x4d6aca[_0x47d3('0xa3')])&&this[_0x47d3('0x5c')](_0x4d6aca[_0x47d3('0xa3')]['queuestatus'])){switch(_0x4d6aca[_0x47d3('0xa4')]){case _0x47d3('0xa5'):_0x1baa54[_0x47d3('0x35')]=![];_0x1baa54[_0x47d3('0x8f')]=null;break;case _0x47d3('0xa6'):_0x1baa54[_0x47d3('0xa7')]='timeout';_0x1baa54[_0x47d3('0x35')]=!![];_0x1baa54['queuecallerexitAt']=moment()[_0x47d3('0x56')](_0x47d3('0x78'));_0x1baa54['queuecallerleaveAt']=moment()[_0x47d3('0x56')](_0x47d3('0x78'));logger[_0x47d3('0x4c')](_0x47d3('0xa8'),_0x4d6aca[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0x1baa54,{'showHidden':![],'depth':null}));ami[_0x47d3('0x4b')]('custom:timeout',_0x1baa54);break;default:_0x1baa54[_0x47d3('0x35')]=!![];_0x1baa54[_0x47d3('0x8f')]=moment()[_0x47d3('0x56')](_0x47d3('0x78'));_0x1baa54[_0x47d3('0x85')]=moment()[_0x47d3('0x56')]('YYYY-MM-DD\x20HH:mm:ss');}_0x1baa54[_0x47d3('0x19')]=![];_0x1baa54[_0x47d3('0x82')]=null;_0x1baa54[_0x47d3('0x55')]=_0x4d6aca[_0x47d3('0xa4')];this['channels'][_0x4d6aca['uniqueid']]=_0x1baa54;this[_0x47d3('0x49')](_0x1baa54,_0x47d3('0x21'));}else if(this[_0x47d3('0x5c')](_0x4d6aca[_0x47d3('0xa3')])&&this['isNotNull'](_0x4d6aca[_0x47d3('0xa3')][_0x47d3('0xa9')])){if(!_0x1baa54[_0x47d3('0x19')]){_0x1baa54[_0x47d3('0x35')]=!![];_0x1baa54[_0x47d3('0x8f')]=moment()[_0x47d3('0x56')](_0x47d3('0x78'));_0x1baa54[_0x47d3('0x55')]=_0x47d3('0xaa');_0x1baa54[_0x47d3('0x85')]=moment()[_0x47d3('0x56')](_0x47d3('0x78'));this[_0x47d3('0x38')][_0x4d6aca[_0x47d3('0x4f')]]=_0x1baa54;}}logger[_0x47d3('0x84')](_0x47d3('0xab'),_0x4d6aca['uniqueid'],_0x1baa54['queue'],_0x1baa54[_0x47d3('0x6d')],_[_0x47d3('0x7b')](_0x4d6aca['variable'])[0x0],_0x4d6aca[_0x47d3('0xa4')]);_0x1baa54[_0x47d3('0x11')]=this[_0x47d3('0x11')][_0x4d6aca[_0x47d3('0x4f')]];}}}}catch(_0x55101d){logger[_0x47d3('0x42')](_0x47d3('0xa1'),_0x4d6aca[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0x55101d,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0xa2')]=function(_0x261c4b,_0x3d55be,_0x8f0c25){var _0xd79549=[_0x47d3('0xac'),_0x47d3('0xad'),'rtpaudioqosjitter',_0x47d3('0xae'),_0x47d3('0xaf'),_0x47d3('0xb0'),_0x47d3('0xb1'),_0x47d3('0xb2'),_0x47d3('0xb3'),_0x47d3('0xb4'),_0x47d3('0xb5'),_0x47d3('0xb6'),_0x47d3('0xb7'),_0x47d3('0xb8'),_0x47d3('0xb9'),_0x47d3('0xba'),'membername',_0x47d3('0xbb'),'memberrealtime'];if(!_['isNil'](_0x3d55be)&&!_[_0x47d3('0xbc')](_0xd79549,_0x3d55be)){if(_[_0x47d3('0x5d')](this[_0x47d3('0x11')][_0x261c4b])){this[_0x47d3('0x11')][_0x261c4b]={};}this[_0x47d3('0x11')][_0x261c4b][_0x3d55be]=_0x8f0c25;}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0xbd')]=function(_0x400e34,_0x371c41,_0x221642){try{var _0x1818bf={};if(this[_0x47d3('0xe')][_0x400e34]){for(var _0x739054=0x0;_0x739054<this[_0x47d3('0xe')][_0x400e34][_0x47d3('0xbe')];_0x739054+=0x1){_0x1818bf=this['queueReports'][_0x400e34][_0x739054];var _0x4e115d=this[_0x47d3('0xf')][_0x1818bf['queue']];if(_0x4e115d){_0x4e115d['sumHoldTime']+=moment(_0x1818bf[_0x47d3('0x85')])[_0x47d3('0xbf')](_0x1818bf[_0x47d3('0x98')],_0x47d3('0x9a'))||0x0;if(_0x221642&&_0x1818bf[_0x47d3('0x55')]===_0x47d3('0xc0')){_0x1818bf[_0x47d3('0x55')]=_0x47d3('0x8a');}if(_0x739054===this[_0x47d3('0xe')][_0x400e34]['length']-0x1){_0x4e115d[_0x47d3('0xc1')]+=moment()[_0x47d3('0xc2')](0x0)[_0x47d3('0xbf')](_0x1818bf[_0x47d3('0x98')],_0x47d3('0x9a'));if(hasCallerLeftTheQueue(_0x1818bf)&&_0x1818bf[_0x47d3('0x55')]!=='ATTENDEDTRANSFER'){_0x4e115d[_0x47d3('0xc3')]+=0x1;}if(_0x1818bf['queuecallercomplete']){_0x4e115d[_0x47d3('0xc4')]+=0x1;_0x4e115d[_0x47d3('0xc5')]+=moment()['milliseconds'](0x0)['diff'](_0x1818bf['queuecallerleaveAt'],_0x47d3('0x9a'));_0x1818bf[_0x47d3('0x7f')]=moment()[_0x47d3('0x56')](_0x47d3('0x78'));_0x1818bf['queuecallerexit']=![];_0x1818bf[_0x47d3('0x8f')]=null;}if(_0x1818bf[_0x47d3('0x35')]&&_0x1818bf[_0x47d3('0x90')]!=!![]){_0x4e115d[_0x47d3('0xc6')]+=0x1;_0x1818bf['lastevent']=_0x47d3('0xc6');logger[_0x47d3('0x4c')]('[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:',_0x400e34,util[_0x47d3('0x44')](_0x1818bf,{'showHidden':![],'depth':null}));ami[_0x47d3('0x4b')](_0x47d3('0xc7'),_0x1818bf);}if(_0x1818bf[_0x47d3('0x19')]){_0x4e115d['abandoned']+=0x1;_0x1818bf[_0x47d3('0xa7')]=_0x47d3('0xc8');logger[_0x47d3('0x4c')]('[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:',_0x400e34,util[_0x47d3('0x44')](_0x1818bf,{'showHidden':![],'depth':null}));ami['emit'](_0x47d3('0xc9'),_0x1818bf);}}else{_0x4e115d['sumDuration']+=_0x4e115d['sumHoldTime'];}logger[_0x47d3('0x84')]('[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s',_0x400e34,_0x1818bf[_0x47d3('0x51')],_0x1818bf[_0x47d3('0x6d')],_0x371c41);this[_0x47d3('0x38')][_0x400e34]=_0x1818bf;Object['assign'](this[_0x47d3('0xf')][_0x1818bf[_0x47d3('0x51')]],_0x4e115d);if(_0x1818bf[_0x47d3('0x85')]){this[_0x47d3('0x49')](_0x1818bf,_0x47d3('0x23'));}}}logger[_0x47d3('0x4c')](_0x47d3('0xca'),_0x400e34,util[_0x47d3('0x44')](this[_0x47d3('0xe')][_0x400e34],{'showHidden':![],'depth':null}));if(hasCallerLeftTheQueue(_0x1818bf)&&_0x1818bf[_0x47d3('0x55')]!=='ATTENDEDTRANSFER'){ami[_0x47d3('0x4b')](_0x47d3('0xcb'),this[_0x47d3('0xe')][_0x400e34]);if(this[_0x47d3('0xe')][_0x400e34]){delete this['queueReports'][_0x400e34];}if(this[_0x47d3('0x38')][_0x400e34]){delete this[_0x47d3('0x38')][_0x400e34];}if(this['variables'][_0x400e34]){delete this['variables'][_0x400e34];}}}}catch(_0x7a30ca){logger[_0x47d3('0x42')](_0x47d3('0xcc'),_0x400e34,util[_0x47d3('0x44')](_0x7a30ca,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x47d3('0xb')]['syncHangup']=function(_0x4b375d){try{if(this[_0x47d3('0x5c')](_0x4b375d)){logger[_0x47d3('0x4c')]('[%s][voiceQueueReport][hangup]',_0x4b375d[_0x47d3('0x4f')],util['inspect'](_0x4b375d,{'showHidden':![],'depth':null}));if(this[_0x47d3('0xe')][_0x4b375d[_0x47d3('0x4f')]]){return this['handleHangup'](_0x4b375d[_0x47d3('0x4f')],_0x4b375d[_0x47d3('0xcd')],![]);}if(this[_0x47d3('0xe')][_0x4b375d[_0x47d3('0x97')]]){if(_0x4b375d[_0x47d3('0xce')]==='21'){return;}return this[_0x47d3('0xbd')](_0x4b375d[_0x47d3('0x97')],_0x4b375d[_0x47d3('0xcd')],!![]);}var _0x375460=Object[_0x47d3('0x7b')](this[_0x47d3('0xe')]);for(var _0x815703=0x0;_0x815703<_0x375460[_0x47d3('0xbe')];_0x815703++){var _0x20ef2f=_[_0x47d3('0x8d')](this[_0x47d3('0xe')][_0x375460[_0x815703]]);if(_0x20ef2f&&_0x20ef2f[_0x47d3('0xcf')]===_0x4b375d[_0x47d3('0x4f')]){return this[_0x47d3('0xbd')](_0x20ef2f[_0x47d3('0x4f')],_0x4b375d['cause-txt'],!![]);}}if(!this[_0x47d3('0xe')][_0x4b375d[_0x47d3('0x4f')]]){logger[_0x47d3('0x4c')](_0x47d3('0xd0'),_0x4b375d['uniqueid']);if(this[_0x47d3('0x38')][_0x4b375d[_0x47d3('0x4f')]]){delete this['channels'][_0x4b375d[_0x47d3('0x4f')]];}if(this[_0x47d3('0x11')][_0x4b375d[_0x47d3('0x4f')]]){delete this[_0x47d3('0x11')][_0x4b375d[_0x47d3('0x4f')]];}}}}catch(_0x19df28){logger['error'](_0x47d3('0xd1'),_0x4b375d['uniqueid'],util['inspect'](_0x19df28,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x2c')]=function(_0x3a2412){try{if(this['isNotNull'](_0x3a2412)){logger[_0x47d3('0x4c')](_0x47d3('0xd2'),_0x3a2412[_0x47d3('0x4f')],util['inspect'](_0x3a2412,{'showHidden':![],'depth':null}));var _0x37e78f;var _0x115bd7;var _0x10efc8;if(this[_0x47d3('0xe')][_0x3a2412[_0x47d3('0xd3')]]){_0x37e78f=_[_0x47d3('0x8d')](this[_0x47d3('0xe')][_0x3a2412['transfereeuniqueid']]);_0x37e78f[_0x47d3('0x9e')]=_0x3a2412[_0x47d3('0xd4')];_0x37e78f['transferuniqueid']=_0x3a2412[_0x47d3('0xd5')];_0x37e78f['queuecallerexitreason']=_0x47d3('0xc0');_0x37e78f[_0x47d3('0x90')]=!![];_0x37e78f[_0x47d3('0x9c')]=_0x47d3('0xd6');if(this['queueReports'][_0x3a2412[_0x47d3('0xd5')]]){_0x10efc8=this[_0x47d3('0xe')][_0x3a2412[_0x47d3('0xd5')]];this[_0x47d3('0xe')][_0x3a2412[_0x47d3('0xd5')]]=this['queueReports'][_0x3a2412[_0x47d3('0xd3')]];this[_0x47d3('0xe')][_0x3a2412['transfereeuniqueid']]=_0x10efc8;_0x115bd7=_[_0x47d3('0x8d')](this[_0x47d3('0xe')][_0x3a2412['transfereeuniqueid']]);_0x115bd7[_0x47d3('0x39')]=!![];}logger[_0x47d3('0x84')]('[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s',_0x3a2412[_0x47d3('0x4f')],_0x37e78f[_0x47d3('0x51')],_0x37e78f[_0x47d3('0x6d')],_0x37e78f[_0x47d3('0x9e')],_0x37e78f[_0x47d3('0xd7')]);}else if(this[_0x47d3('0xe')][_0x3a2412[_0x47d3('0xd8')]]){_0x37e78f=_[_0x47d3('0x8d')](this[_0x47d3('0xe')][_0x3a2412[_0x47d3('0xd8')]]);_0x37e78f['transferexten']=_0x3a2412[_0x47d3('0xd9')];_0x37e78f[_0x47d3('0xd7')]=_0x3a2412[_0x47d3('0xda')];_0x37e78f['queuecallerexitreason']=_0x47d3('0xc0');_0x37e78f[_0x47d3('0x90')]=!![];_0x37e78f[_0x47d3('0x9c')]='ATTENDED';if(this['queueReports'][_0x3a2412['origtransfereruniqueid']]){_0x10efc8=this['queueReports'][_0x3a2412[_0x47d3('0xda')]];this['queueReports'][_0x3a2412['origtransfereruniqueid']]=this[_0x47d3('0xe')][_0x3a2412[_0x47d3('0xd8')]];this[_0x47d3('0xe')][_0x3a2412[_0x47d3('0xd8')]]=_0x10efc8;_0x115bd7=_[_0x47d3('0x8d')](this[_0x47d3('0xe')][_0x3a2412[_0x47d3('0xd8')]]);_0x115bd7[_0x47d3('0x39')]=!![];}logger[_0x47d3('0x84')](_0x47d3('0xdb'),_0x3a2412[_0x47d3('0x4f')],_0x37e78f[_0x47d3('0x51')],_0x37e78f[_0x47d3('0x6d')],_0x37e78f[_0x47d3('0x9e')],_0x37e78f['transferuniqueid']);}else if(this[_0x47d3('0xe')][_0x3a2412[_0x47d3('0xda')]]){_0x37e78f=_[_0x47d3('0x8d')](this[_0x47d3('0xe')][_0x3a2412[_0x47d3('0xda')]]);_0x37e78f[_0x47d3('0x9e')]=_0x3a2412[_0x47d3('0xd9')];_0x37e78f[_0x47d3('0xd7')]=_0x3a2412['origtransfereruniqueid'];_0x37e78f['queuecallerexitreason']=_0x47d3('0xc0');_0x37e78f[_0x47d3('0x90')]=!![];_0x37e78f[_0x47d3('0x9c')]=_0x47d3('0xd6');_0x37e78f[_0x47d3('0x39')]=!![];_0x37e78f[_0x47d3('0xcf')]=_0x3a2412[_0x47d3('0xd3')];}else if(this['queueReports'][_0x3a2412['secondtransfereruniqueid']]){_0x37e78f=_[_0x47d3('0x8d')](this[_0x47d3('0xe')][_0x3a2412['secondtransfereruniqueid']]);_0x37e78f[_0x47d3('0x9e')]=_0x3a2412['secondtransfererexten'];_0x37e78f[_0x47d3('0xd7')]=_0x3a2412[_0x47d3('0xd5')];_0x37e78f[_0x47d3('0x55')]=_0x47d3('0xc0');_0x37e78f[_0x47d3('0x90')]=!![];_0x37e78f[_0x47d3('0x9c')]='ATTENDED';_0x37e78f[_0x47d3('0x39')]=!![];_0x37e78f['transferid']=_0x3a2412['transfertargetuniqueid'];}}}catch(_0x2fdbca){logger[_0x47d3('0x42')]('[%s][voiceQueueReport][attendedtransfer]',_0x3a2412['uniqueid'],util[_0x47d3('0x44')](_0x2fdbca,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x2d')]=function(_0x352f89){try{if(this[_0x47d3('0x5c')](_0x352f89)){logger[_0x47d3('0x4c')](_0x47d3('0xdc'),_0x352f89['uniqueid'],util[_0x47d3('0x44')](_0x352f89,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x352f89[_0x47d3('0xd3')]]){var _0x57d874=_['last'](this['queueReports'][_0x352f89[_0x47d3('0xd3')]]);_0x57d874[_0x47d3('0x55')]=_0x47d3('0xdd');_0x57d874[_0x47d3('0x90')]=!![];_0x57d874[_0x47d3('0x9c')]=_0x47d3('0xde');_0x57d874[_0x47d3('0x9e')]=_0x352f89[_0x47d3('0xdf')];_0x57d874[_0x47d3('0xd7')]=_0x352f89[_0x47d3('0xd3')];logger[_0x47d3('0x84')]('[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s',_0x352f89[_0x47d3('0x4f')],_0x57d874[_0x47d3('0x51')],_0x57d874[_0x47d3('0x6d')],_0x57d874[_0x47d3('0x9e')],_0x57d874[_0x47d3('0xd7')]);this[_0x47d3('0x24')]({'event':_0x47d3('0xe0'),'uniqueid':_0x352f89[_0x47d3('0xd3')],'context':_0x352f89[_0x47d3('0xe1')],'channel':_0x352f89['transfererchannel']});}}}catch(_0xeecc0){logger[_0x47d3('0x42')](_0x47d3('0xdc'),_0x352f89['uniqueid'],util['inspect'](_0xeecc0,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x28')]=function(_0x9f3d3){try{if(this[_0x47d3('0x5c')](_0x9f3d3)){logger['debug'](_0x47d3('0xe2'),_0x9f3d3[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0x9f3d3,{'showHidden':![],'depth':null}));if(this[_0x47d3('0xe')][_0x9f3d3[_0x47d3('0x4f')]]){var _0x26cdd1=_[_0x47d3('0x8d')](this[_0x47d3('0xe')][_0x9f3d3['uniqueid']]);if(!_['isNil'](_0x26cdd1[_0x47d3('0x85')])){_0x26cdd1[_0x47d3('0xe3')]=moment()[_0x47d3('0x56')](_0x47d3('0x78'));logger[_0x47d3('0x84')](_0x47d3('0xe4'),_0x9f3d3['uniqueid'],_0x26cdd1[_0x47d3('0xe3')]);}}}}catch(_0x1a91ad){logger[_0x47d3('0x42')](_0x47d3('0xe2'),_0x9f3d3[_0x47d3('0x4f')],util['inspect'](_0x1a91ad,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x47d3('0xb')][_0x47d3('0x2a')]=function(_0xee73a){try{if(this['isNotNull'](_0xee73a)){logger[_0x47d3('0x4c')](_0x47d3('0xe5'),_0xee73a[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0xee73a,{'showHidden':![],'depth':null}));if(this[_0x47d3('0xe')][_0xee73a[_0x47d3('0x4f')]]){var _0x49cf5e=_['last'](this[_0x47d3('0xe')][_0xee73a[_0x47d3('0x4f')]]);if(!_[_0x47d3('0x3c')](_0x49cf5e[_0x47d3('0xe3')])){_0x49cf5e['mohtime']+=moment()[_0x47d3('0xc2')](0x0)[_0x47d3('0xbf')](_0x49cf5e['mohstarttime'],_0x47d3('0x9a'));logger['info'](_0x47d3('0xe6'),_0xee73a['uniqueid'],_0x49cf5e['mohtime']);delete _0x49cf5e[_0x47d3('0xe3')];}}}}catch(_0x36d65f){logger[_0x47d3('0x42')](_0x47d3('0xe5'),_0xee73a[_0x47d3('0x4f')],util['inspect'](_0x36d65f,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0x47d3('0xe7')]=function(_0x5a1901){try{if(this['isNotNull'](_0x5a1901)){logger[_0x47d3('0x4c')]('[%s][voiceQueueReport][newexten]\x20event:',_0x5a1901[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0x5a1901,{'showHidden':![],'depth':null}));if(_0x5a1901[_0x47d3('0xe8')]['toLowerCase']()==='set'){_0x5a1901[_0x47d3('0xe9')]=_0x5a1901[_0x47d3('0xea')]&&_0x5a1901['appdata'][_0x47d3('0x94')](_0x47d3('0xeb'))?_0x5a1901[_0x47d3('0xea')]:(_0x5a1901[_0x47d3('0xea')]||_0x5a1901[_0x47d3('0xe9')])[_0x47d3('0x95')]();if(_['startsWith'](_0x5a1901['applicationdata']['toLowerCase'](),'cdr(')){logger[_0x47d3('0x84')](_0x47d3('0xec'),_0x5a1901['uniqueid'],_0x5a1901[_0x47d3('0xe8')],_0x5a1901[_0x47d3('0xe9')]);if(_[_0x47d3('0x5d')](this['channels'][_0x5a1901['uniqueid']]))this['channels'][_0x5a1901[_0x47d3('0x4f')]]={};var _0x598f74=_0x5a1901[_0x47d3('0xe9')][_0x47d3('0xed')]('=');var _0x1a75cd=_0x598f74[0x0][_0x47d3('0x95')]()['match'](/cdr\((.*)\)/);if(_0x1a75cd)this['channels'][_0x5a1901[_0x47d3('0x4f')]][_0x1a75cd[0x1]]=_0x598f74[0x1];}}}}catch(_0x46a9b6){logger[_0x47d3('0x42')](_0x47d3('0xee'),_0x5a1901[_0x47d3('0x4f')],util[_0x47d3('0x44')](_0x46a9b6,{'showHidden':![],'depth':null}));}};module[_0x47d3('0xef')]=VoiceQueueReport;