Built motion from commit d5e4af8c.|2.6.23
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x6f7f=['assigned','membername','queuecallerexitAt','transfer','COMPLETED','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED','local/','seconds','FORWARDTRANSFER','transfertype','FORWARD','destexten','transferuniqueid','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:FORWARDTRANSFER','linkedid','COMPLETEDBY','reason','[%s][voiceQueueReport][agentcomplete]','[%s][voiceQueueReport][varset]','addVariable','variable','value','TIMEOUT','lastevent','timeout','[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:','custom:timeout','varset','queueposition','EXITWITHKEY','[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s','rtpaudioqos','rtpaudioqosbridged','rtpaudioqosjitter','rtpaudioqosjitterbridged','rtpaudioqosloss','rtpaudioqoslossbridged','rtpaudioqosrtt','rtpaudioqosrttbridged','sipuri','bridgepvtcallid','membercalls','memberdynamic','memberinterface','memberlastcall','memberpenalty','memberrealtime','isNil','includes','handleHangup','length','sumHoldTime','diff','queuecallerjoinAt','milliseconds','total','answered','sumBillable','unmanaged','abandoned','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:','sumDuration','[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s','custom:voiceQueueReport','[%s][voiceQueueReport][handleHangup]','syncHangup','[%s][voiceQueueReport][hangup]','cause-txt','cause','[%s][voiceQueueReport][syncHangup]\x20No\x20available\x20data\x20in\x20queueReports\x20structure:\x20clear\x20action\x20in\x20variablea\x20and\x20channels\x20structures\x20needed','[%s][voiceQueueReport][attendedtransfer]','transfereeuniqueid','transferexten','secondtransfererexten','secondtransfereruniqueid','switch','[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','transfertargetuniqueid','origtransfererexten','ATTENDED','origtransfereruniqueid','transferid','[%s][voiceQueueReport][blindtransfer]','BLINDTRANSFER','extension','[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','context','mohstarttime','[%s][voiceQueueReport][musiconholdstart]','syncMusicOnHoldStop','mohtime','syncNewExten','[%s][voiceQueueReport][newexten]\x20event:','application','toLowerCase','applicationdata','appdata','startsWith','cdr(','split','match','util','ioredis','../../../config/logger','ami','../ami','../model/queueReport','../model/voiceQueueSummary','redis','defaults','localhost','socket.io-emitter','enqueue','tail','queueReports','agents','channels','voiceQueues','campaigns','queuesummary','queuesummarycomplete','syncQueueSummaryComplete','queuemember','syncQueueMember','bind','queuestatuscomplete','syncQueueStatusComplete','queuecallerjoin','queuecallerabandon','syncQueueCallerAbandon','queuecallerleave','syncQueueCallerLeave','agentcomplete','syncAgentComplete','agentconnect','syncAgentConnect','syncVarSet','hangup','fullybooted','syncFullyBooted','syncMusicOnHoldStart','musiconholdstop','attendedtransfer','syncAttendedTransfer','blindtransfer','syncBlindTransfer','loopQueueSummary','loopQueueShow','isEmpty','hasOwnProperty','originated','pTalking','waiting','queueStatusComplete','unlockRR','queuecallerexit','queuecallercomplete','prototype','clearZombieChannels','sequence','status','channel','catch','error','[%s][voiceQueueReport][checkChannel]','inspect','[%s][voiceQueueReport][checkQueueReport]','variables','[%s][voiceQueueReport][checkVariables]','[FullyBooted]\x20clear\x20realtime','clearQueueReport','emitVoiceQueueChannelRemove','emit','emitVoiceQueueChannelSave','debug','[%s][voiceQueueReport][',']\x20sending\x20voice_queue_channel:save\x20event:','uniqueid','format','voice:queue:%s','queue','voice_queue_presence:save',']\x20sending\x20voice_queue_channel:remove\x20event:','queuecallerexitreason','ATTENDEDTRANSFER','voice_queue_channel:remove','emitInboundVoiceQueueSummary','type','inbound','[voiceQueueReport][queuesummary]\x20sending\x20voice_queue:save\x20event:','voice_queue:save','isNotNull','isUndefined','Action','queues','[voiceQueueReport][queues]','summary','isRunning','then','actionid','queuestatus','[voiceQueueReport][queuesummary]','createQueueSummaryReport','name','summaryEvent','realtime','handleInboundQueueSummaryReport','compareToInboundQueue','outbound','custom:queuesummary','statusRequests','push','[voiceQueueReport][queuesummary]\x20event:','[voiceQueueReport][queuesummary]\x20name:%s','completeEvent','[voiceQueueReport][queuesummarycomplete]\x20event:','custom:queuesummarycomplete','YYYY-MM-DD\x20HH:mm:ss','position','count','routealias','info','[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s','assign','pick','keys','[%s][voiceQueueReport][queuecallerjoin]','[%s][voiceQueueReport][queuecallerabandon]','last','queuecallercompleteAt','holdtime','originalposition','queuecallerabandonAt','ABANDONED','lastAssignedTo','[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s','[%s][voiceQueueReport][queuecallerleave]','queuecallerleaveAt','connectedlinename','[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','[%s][voiceQueueReport][agentconnect]','COMPLETEDBYAGENT','[voiceQueueReport][agentconnect]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETEDBYAGENT'];(function(_0x3a7d31,_0x2edaa3){var _0xd99fcd=function(_0x3b4bb1){while(--_0x3b4bb1){_0x3a7d31['push'](_0x3a7d31['shift']());}};_0xd99fcd(++_0x2edaa3);}(_0x6f7f,0x159));var _0xf6f7=function(_0x19ebb8,_0x1e0cff){_0x19ebb8=_0x19ebb8-0x0;var _0x280a6d=_0x6f7f[_0x19ebb8];return _0x280a6d;};'use strict';var _=require('lodash');var moment=require('moment');var util=require(_0xf6f7('0x0'));var Redis=require(_0xf6f7('0x1'));var config=require('../../../config/environment');var logger=require(_0xf6f7('0x2'))(_0xf6f7('0x3'));var ami=require(_0xf6f7('0x4'));var QueueReport=require(_0xf6f7('0x5'));var VoiceQueueSummary=require(_0xf6f7('0x6'));config[_0xf6f7('0x7')]=_[_0xf6f7('0x8')](config[_0xf6f7('0x7')],{'host':_0xf6f7('0x9'),'port':0x18eb});var io=require(_0xf6f7('0xa'))(new Redis(config['redis']));var Sequence=function(){};Sequence['prototype'][_0xf6f7('0xb')]=function(_0x4f5377){this[_0xf6f7('0xc')]=this['tail']?this[_0xf6f7('0xc')]['finally'](_0x4f5377):_0x4f5377();};function VoiceQueueReport(_0x2e982c){this['sequence']=new Sequence();this[_0xf6f7('0xd')]={};this['realtime']=_0x2e982c;this['agents']=_0x2e982c[_0xf6f7('0xe')];this[_0xf6f7('0xf')]=_0x2e982c['queueChannels'];this[_0xf6f7('0x10')]=_0x2e982c[_0xf6f7('0x10')];this['campaigns']=_0x2e982c[_0xf6f7('0x11')];this['summary']=initializeSummary();this['variables']={};ami['on'](_0xf6f7('0x12'),this['syncQueueSummary']['bind'](this));ami['on'](_0xf6f7('0x13'),this[_0xf6f7('0x14')]['bind'](this));ami['on'](_0xf6f7('0x15'),this[_0xf6f7('0x16')][_0xf6f7('0x17')](this));ami['on'](_0xf6f7('0x18'),this[_0xf6f7('0x19')][_0xf6f7('0x17')](this));ami['on'](_0xf6f7('0x1a'),this['syncQueueCallerJoin']['bind'](this));ami['on'](_0xf6f7('0x1b'),this[_0xf6f7('0x1c')]['bind'](this));ami['on'](_0xf6f7('0x1d'),this[_0xf6f7('0x1e')]['bind'](this));ami['on'](_0xf6f7('0x1f'),this[_0xf6f7('0x20')][_0xf6f7('0x17')](this));ami['on'](_0xf6f7('0x21'),this[_0xf6f7('0x22')]['bind'](this));ami['on']('varset',this[_0xf6f7('0x23')][_0xf6f7('0x17')](this));ami['on'](_0xf6f7('0x24'),this['syncHangup'][_0xf6f7('0x17')](this));ami['on'](_0xf6f7('0x25'),this[_0xf6f7('0x26')][_0xf6f7('0x17')](this));ami['on']('musiconholdstart',this[_0xf6f7('0x27')][_0xf6f7('0x17')](this));ami['on'](_0xf6f7('0x28'),this['syncMusicOnHoldStop'][_0xf6f7('0x17')](this));ami['on'](_0xf6f7('0x29'),this[_0xf6f7('0x2a')][_0xf6f7('0x17')](this));ami['on'](_0xf6f7('0x2b'),this[_0xf6f7('0x2c')]['bind'](this));this[_0xf6f7('0x2d')]();this[_0xf6f7('0x2e')]();}function clearChannels(_0x28e60d){if(!_[_0xf6f7('0x2f')](_0x28e60d)){for(var _0x2c3d7f in _0x28e60d){if(_0x28e60d[_0xf6f7('0x30')](_0x2c3d7f)){delete _0x28e60d[_0x2c3d7f];}}}}function clearCampaigns(_0xca0574){if(!_['isEmpty'](_0xca0574)){for(var _0x3a75c2 in _0xca0574){if(_0xca0574[_0xf6f7('0x30')](_0x3a75c2)){_0xca0574[_0x3a75c2][_0xf6f7('0x31')]=0x0;}}}}function clearVoiceQueues(_0x301ccc){if(!_[_0xf6f7('0x2f')](_0x301ccc)){for(var _0x52bcb3 in _0x301ccc){if(_0x301ccc[_0xf6f7('0x30')](_0x52bcb3)){_0x301ccc[_0x52bcb3]['originated']=0x0;_0x301ccc[_0x52bcb3]['talking']=0x0;_0x301ccc[_0x52bcb3][_0xf6f7('0x32')]=0x0;_0x301ccc[_0x52bcb3][_0xf6f7('0x33')]=0x0;_0x301ccc[_0x52bcb3][_0xf6f7('0x34')]=!![];}}}}function clearAgentBooked(_0x31eb86){if(!_['isEmpty'](_0x31eb86)){for(var _0x4927ef in _0x31eb86){if(_0x31eb86['hasOwnProperty'](_0x4927ef)){_0x31eb86[_0x4927ef][_0xf6f7('0x35')]=!![];}}}}function initializeSummary(){return{'id':null,'completeEvent':null,'isRunning':![],'queues':{},'queuestatus':{},'statusRequests':0x0};}function hasCallerLeftTheQueue(_0xe74dd6){return _0xe74dd6[_0xf6f7('0x36')]||_0xe74dd6['queuecallerabandon']||_0xe74dd6[_0xf6f7('0x37')];}VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x39')]=function(){var _0x278628=this;for(var _0x56386b in this[_0xf6f7('0xf')]){if(this[_0xf6f7('0xf')][_0xf6f7('0x30')](_0x56386b)&&!this[_0xf6f7('0xf')][_0x56386b]['switch']){this[_0xf6f7('0x3a')]['enqueue'](function(){if(!_['isNil'](_0x278628[_0xf6f7('0xf')][_0x56386b])){return ami['Action']({'action':_0xf6f7('0x3b'),'channel':_0x278628[_0xf6f7('0xf')][_0x56386b][_0xf6f7('0x3c')]})[_0xf6f7('0x3d')](function(_0x29c2a6){if(_0x29c2a6['message']==='No\x20such\x20channel'){setTimeout(function(){if(_0x278628[_0xf6f7('0xf')][_0x56386b]){delete _0x278628[_0xf6f7('0xf')][_0x56386b];logger[_0xf6f7('0x3e')](_0xf6f7('0x3f'),_0x56386b,util[_0xf6f7('0x40')](_0x29c2a6,{'showHidden':![],'depth':null}));}if(_0x278628[_0xf6f7('0xd')][_0x56386b]){delete _0x278628[_0xf6f7('0xd')][_0x56386b];logger[_0xf6f7('0x3e')](_0xf6f7('0x41'),_0x56386b,util['inspect'](_0x29c2a6,{'showHidden':![],'depth':null}));}if(_0x278628[_0xf6f7('0x42')][_0x56386b]){delete _0x278628[_0xf6f7('0x42')][_0x56386b];logger['error'](_0xf6f7('0x43'),_0x56386b,util[_0xf6f7('0x40')](_0x29c2a6,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x26')]=function(){logger['error'](_0xf6f7('0x44'));clearChannels(this[_0xf6f7('0xf')]);this['clearQueueReport'](this[_0xf6f7('0xd')]);clearAgentBooked(this[_0xf6f7('0xe')]);clearVoiceQueues(this['voiceQueues']);clearCampaigns(this['campaigns']);this['summary']=initializeSummary();};VoiceQueueReport['prototype'][_0xf6f7('0x45')]=function(_0xd45bd3){var _0x49a01=this;if(!_[_0xf6f7('0x2f')](_0xd45bd3)){for(var _0x539dae in _0xd45bd3){if(_0xd45bd3['hasOwnProperty'](_0x539dae)){_0x49a01[_0xf6f7('0x46')](_0xd45bd3[_0x539dae],'clearqueuereport');delete _0xd45bd3[_0x539dae];}}}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x47')]=function(_0x52fbe8,_0x470e3f,_0xd04d65){io['to'](_0x52fbe8)[_0xf6f7('0x47')](_0x470e3f,_0xd04d65);};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x48')]=function(_0x343c30,_0x57ee51){logger[_0xf6f7('0x49')](_0xf6f7('0x4a')+_0x57ee51+_0xf6f7('0x4b'),_0x343c30[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x343c30,{'showHidden':![],'depth':null}));this[_0xf6f7('0x47')](util[_0xf6f7('0x4d')](_0xf6f7('0x4e'),_0x343c30[_0xf6f7('0x4f')]),'voice_queue_channel:save',_0x343c30);io[_0xf6f7('0x47')](_0xf6f7('0x50'),_0x343c30);};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x46')]=function(_0x2a51b2,_0x1b6f7e){logger[_0xf6f7('0x49')](_0xf6f7('0x4a')+_0x1b6f7e+_0xf6f7('0x51'),_0x2a51b2[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x2a51b2,{'showHidden':![],'depth':null}));if(_0x2a51b2[_0xf6f7('0x52')]===_0xf6f7('0x53')){return;}this[_0xf6f7('0x47')](util[_0xf6f7('0x4d')](_0xf6f7('0x4e'),_0x2a51b2[_0xf6f7('0x4f')]),_0xf6f7('0x54'),_0x2a51b2);io[_0xf6f7('0x47')]('voice_queue_presence:remove',_0x2a51b2);};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x55')]=function(_0x3afa17){if(_0x3afa17[_0xf6f7('0x56')]===_0xf6f7('0x57')){logger['debug'](_0xf6f7('0x58'),util[_0xf6f7('0x40')](_0x3afa17,{'showHidden':![],'depth':null}));this['emit'](util[_0xf6f7('0x4d')](_0xf6f7('0x4e'),_0x3afa17['name']),_0xf6f7('0x59'),_0x3afa17);}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x5a')]=function(_0x4b297a){return _0x4b297a!==null&&!_[_0xf6f7('0x5b')](_0x4b297a);};VoiceQueueReport['prototype']['loopQueueShow']=function(){var _0x316894=this;setInterval(function(){_0x316894[_0xf6f7('0x39')]();ami[_0xf6f7('0x5c')]({'action':_0xf6f7('0x5d')})['catch'](function(_0x2f2026){logger[_0xf6f7('0x3e')](_0xf6f7('0x5e'),util[_0xf6f7('0x40')](_0x2f2026,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x2d')]=function(){var _0x5b46a0=this;setInterval(function(){if(!_0x5b46a0[_0xf6f7('0x5f')][_0xf6f7('0x60')]){return ami[_0xf6f7('0x5c')]({'action':_0xf6f7('0x12')})[_0xf6f7('0x61')](function(_0x3de9ef){_0x5b46a0[_0xf6f7('0x5f')]['id']=_0x3de9ef[_0xf6f7('0x62')];_0x5b46a0[_0xf6f7('0x5f')]['isRunning']=!![];_0x5b46a0[_0xf6f7('0x5f')][_0xf6f7('0x63')][_0x3de9ef[_0xf6f7('0x62')]]={};})['catch'](function(_0x2d1748){logger[_0xf6f7('0x3e')](_0xf6f7('0x64'),util['inspect'](_0x2d1748,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x65')]=function(_0xa67cd7,_0x1a27fa){var _0x2e3270;if(this[_0xf6f7('0x5f')]&&this[_0xf6f7('0x5f')][_0xf6f7('0x5d')]&&this[_0xf6f7('0x5f')][_0xf6f7('0x5d')][_0xa67cd7[_0xf6f7('0x66')]]){_0x2e3270=this[_0xf6f7('0x5f')][_0xf6f7('0x5d')][_0xa67cd7[_0xf6f7('0x66')]][_0xf6f7('0x67')];}var _0x17aef9=new VoiceQueueSummary(_0xa67cd7);return _0x17aef9['createReport'](_0x1a27fa['agents'],this[_0xf6f7('0xe')],_0x2e3270,this[_0xf6f7('0x68')][_0xf6f7('0xf')]);};VoiceQueueReport['prototype'][_0xf6f7('0x69')]=function(_0x1800f6,_0x236f73){var _0x1ea4f9=this['createQueueSummaryReport'](_0x1800f6,_0x236f73);var _0x558491=![];_0x558491=_0x1ea4f9[_0xf6f7('0x6a')](_0x1800f6);if(_0x558491){Object['assign'](_0x1800f6,_0x1ea4f9);this['realtime']['voiceQueues'][_0x1800f6[_0xf6f7('0x66')]]=_0x1800f6;this[_0xf6f7('0x55')](_0x1ea4f9);}};VoiceQueueReport[_0xf6f7('0x38')]['syncQueueStatusComplete']=function(_0x181eae){var _0x2a8201=null;var _0x563804=this['summary']['id'];if(this[_0xf6f7('0x5f')][_0xf6f7('0x63')][_0x563804]){_0x2a8201=this[_0xf6f7('0x5f')]['queuestatus'][_0x563804][_0x181eae[_0xf6f7('0x62')]];}if(!_0x2a8201){this[_0xf6f7('0x5f')]=initializeSummary();return;}var _0x5c96c3=this[_0xf6f7('0x10')][_0x2a8201[_0xf6f7('0x4f')]];if(_0x5c96c3['type']==='inbound'){this['handleInboundQueueSummaryReport'](_0x5c96c3,_0x2a8201);}else if(_0x5c96c3['type']===_0xf6f7('0x6b')){var _0x22a2cf=this[_0xf6f7('0x65')](_0x5c96c3,_0x2a8201);ami['emit'](_0xf6f7('0x6c'),_0x22a2cf);}this[_0xf6f7('0x5f')]['statusRequests']-=0x1;var _0x12b5cc=this[_0xf6f7('0x5f')][_0xf6f7('0x6d')]>0x0?!![]:![];if(!_0x12b5cc){return this['syncQueueSummaryComplete'](this['summary']['completeEvent']);}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x16')]=function(_0x2f62a7){var _0x31529=this[_0xf6f7('0x5f')]['id'];if(this['summary'][_0xf6f7('0x63')][_0x31529]&&this['summary']['queuestatus'][_0x31529][_0x2f62a7[_0xf6f7('0x62')]]){this[_0xf6f7('0x5f')]['queuestatus'][_0x31529][_0x2f62a7['actionid']]['agents'][_0xf6f7('0x6e')](_0x2f62a7);}};VoiceQueueReport[_0xf6f7('0x38')]['syncQueueSummary']=function(_0x8727b7){var _0x11ab00=this;try{if(this[_0xf6f7('0x5a')](_0x8727b7)&&this['isNotNull'](_0x8727b7[_0xf6f7('0x4f')])){logger['debug'](_0xf6f7('0x6f'),util[_0xf6f7('0x40')](_0x8727b7,{'showHidden':![],'depth':null}));var _0x57a7ac=this['voiceQueues'][_0x8727b7[_0xf6f7('0x4f')]];if(_0x57a7ac){logger[_0xf6f7('0x49')](_0xf6f7('0x70'),_0x57a7ac['name']);this[_0xf6f7('0x5f')][_0xf6f7('0x5d')][_0x57a7ac[_0xf6f7('0x66')]]={'summaryEvent':_0x8727b7};this[_0xf6f7('0x5f')][_0xf6f7('0x6d')]+=0x1;return ami['Action']({'action':_0xf6f7('0x63'),'queue':_0x57a7ac[_0xf6f7('0x66')]})[_0xf6f7('0x61')](function(_0x3a0ae1){if(!_0x11ab00['summary']['queuestatus'][_0x8727b7[_0xf6f7('0x62')]]){_0x11ab00['summary'][_0xf6f7('0x63')][_0x8727b7[_0xf6f7('0x62')]]={};}_0x11ab00[_0xf6f7('0x5f')][_0xf6f7('0x63')][_0x8727b7[_0xf6f7('0x62')]][_0x3a0ae1[_0xf6f7('0x62')]]={'queue':_0x57a7ac[_0xf6f7('0x66')],'agents':[]};})['catch'](function(_0x530012){throw _0x530012;});}}}catch(_0x53e6a5){logger[_0xf6f7('0x3e')](_0xf6f7('0x64'),util[_0xf6f7('0x40')](_0x53e6a5,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x14')]=function(_0x330358){if(this[_0xf6f7('0x5f')][_0xf6f7('0x6d')]>0x0){this[_0xf6f7('0x5f')][_0xf6f7('0x71')]=_0x330358;return;}logger[_0xf6f7('0x49')](_0xf6f7('0x72'),util['inspect'](_0x330358,{'showHidden':![],'depth':null}));this[_0xf6f7('0x5f')]=initializeSummary();ami[_0xf6f7('0x47')](_0xf6f7('0x73'),{});};VoiceQueueReport['prototype']['syncQueueCallerJoin']=function(_0x425d20){try{if(this['isNotNull'](_0x425d20)){logger[_0xf6f7('0x49')]('[%s][voiceQueueReport][queuecallerjoin]',_0x425d20[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x425d20,{'showHidden':![],'depth':null}));if(_[_0xf6f7('0x5b')](this['queueReports'][_0x425d20[_0xf6f7('0x4c')]])){this[_0xf6f7('0xd')][_0x425d20[_0xf6f7('0x4c')]]=[];}if(_[_0xf6f7('0x5b')](this[_0xf6f7('0xf')][_0x425d20[_0xf6f7('0x4c')]])){this['channels'][_0x425d20[_0xf6f7('0x4c')]]={};}var _0x1f8c90=new QueueReport();_0x1f8c90[_0xf6f7('0x4f')]=_0x425d20[_0xf6f7('0x4f')];_0x1f8c90[_0xf6f7('0x56')]=this[_0xf6f7('0x10')][_0x1f8c90[_0xf6f7('0x4f')]]&&this['voiceQueues'][_0x1f8c90['queue']]['type']?this[_0xf6f7('0x10')][_0x1f8c90[_0xf6f7('0x4f')]][_0xf6f7('0x56')]||'inbound':_0xf6f7('0x57');_0x1f8c90['queuecallerjoinAt']=moment()[_0xf6f7('0x4d')](_0xf6f7('0x74'));_0x1f8c90[_0xf6f7('0x75')]=_0x425d20[_0xf6f7('0x75')];_0x1f8c90[_0xf6f7('0x76')]=_0x425d20[_0xf6f7('0x76')];_0x1f8c90[_0xf6f7('0x4c')]=_0x425d20['uniqueid'];_0x1f8c90[_0xf6f7('0x77')]=this[_0xf6f7('0xf')][_0x425d20['uniqueid']][_0xf6f7('0x77')];logger[_0xf6f7('0x78')](_0xf6f7('0x79'),_0x1f8c90[_0xf6f7('0x4f')],_0x1f8c90[_0xf6f7('0x56')]);Object[_0xf6f7('0x7a')](_0x1f8c90,_[_0xf6f7('0x7b')](_0x425d20,_[_0xf6f7('0x7c')](_0x1f8c90)));this[_0xf6f7('0xd')][_0x425d20[_0xf6f7('0x4c')]][_0xf6f7('0x6e')](_0x1f8c90);this[_0xf6f7('0xf')][_0x425d20[_0xf6f7('0x4c')]]=_0x1f8c90;this['emitVoiceQueueChannelSave'](_0x1f8c90,_0xf6f7('0x1a'));}}catch(_0x57ea7f){logger[_0xf6f7('0x3e')](_0xf6f7('0x7d'),_0x425d20[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x57ea7f,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x1c')]=function(_0x564c6a){try{if(this[_0xf6f7('0x5a')](_0x564c6a)){logger[_0xf6f7('0x49')](_0xf6f7('0x7e'),_0x564c6a[_0xf6f7('0x4c')],util['inspect'](_0x564c6a,{'showHidden':![],'depth':null}));if(this[_0xf6f7('0xd')][_0x564c6a[_0xf6f7('0x4c')]]){var _0x4de57e=_[_0xf6f7('0x7f')](this['queueReports'][_0x564c6a[_0xf6f7('0x4c')]]);_0x4de57e[_0xf6f7('0x37')]=![];_0x4de57e[_0xf6f7('0x80')]=null;_0x4de57e['holdtime']=_0x564c6a[_0xf6f7('0x81')];_0x4de57e[_0xf6f7('0x82')]=_0x564c6a['originalposition'];_0x4de57e[_0xf6f7('0x1b')]=!![];_0x4de57e[_0xf6f7('0x83')]=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');_0x4de57e['queuecallerexitreason']=_0xf6f7('0x84');_0x4de57e[_0xf6f7('0x85')]=null;logger[_0xf6f7('0x78')](_0xf6f7('0x86'),_0x4de57e[_0xf6f7('0x4f')],_0x4de57e['type']);this[_0xf6f7('0xf')][_0x564c6a[_0xf6f7('0x4c')]]=_0x4de57e;this[_0xf6f7('0x46')](_0x4de57e,'queuecallerabandon');}}}catch(_0x39205d){logger[_0xf6f7('0x3e')](_0xf6f7('0x7e'),_0x564c6a[_0xf6f7('0x4c')],util['inspect'](_0x39205d,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x1e')]=function(_0x1be53d){try{if(this[_0xf6f7('0x5a')](_0x1be53d)){logger['debug'](_0xf6f7('0x87'),_0x1be53d[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x1be53d,{'showHidden':![],'depth':null}));if(this[_0xf6f7('0xd')][_0x1be53d['uniqueid']]){var _0xde7a6a=_[_0xf6f7('0x7f')](this[_0xf6f7('0xd')][_0x1be53d[_0xf6f7('0x4c')]]);_0xde7a6a[_0xf6f7('0x88')]=moment()['format'](_0xf6f7('0x74'));_0xde7a6a['connectedlinenum']=_0x1be53d['connectedlinenum'];_0xde7a6a['connectedlinename']=_0x1be53d[_0xf6f7('0x89')];logger[_0xf6f7('0x78')](_0xf6f7('0x8a'),_0xde7a6a[_0xf6f7('0x4f')],_0xde7a6a[_0xf6f7('0x56')],_0x1be53d[_0xf6f7('0x8b')],_0x1be53d[_0xf6f7('0x89')]);this[_0xf6f7('0xf')][_0x1be53d[_0xf6f7('0x4c')]]=_0xde7a6a;this[_0xf6f7('0x48')](_0xde7a6a,'queuecallerleave');}}}catch(_0x59e8a6){logger[_0xf6f7('0x3e')](_0xf6f7('0x87'),_0x1be53d[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x59e8a6,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xf6f7('0x22')]=function(_0x2996ff){try{if(this[_0xf6f7('0x5a')](_0x2996ff)){logger[_0xf6f7('0x49')](_0xf6f7('0x8c'),_0x2996ff[_0xf6f7('0x4c')],util['inspect'](_0x2996ff,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x2996ff['uniqueid']]){var _0x5bf8d5=_['last'](this[_0xf6f7('0xd')][_0x2996ff[_0xf6f7('0x4c')]]);_0x5bf8d5[_0xf6f7('0x37')]=!![];_0x5bf8d5[_0xf6f7('0x52')]=_0xf6f7('0x8d');logger[_0xf6f7('0x78')](_0xf6f7('0x8e'),_0x5bf8d5[_0xf6f7('0x4f')],_0x5bf8d5['type']);}}}catch(_0x273007){logger[_0xf6f7('0x3e')]('[%s][voiceQueueReport][agentconnect]',_0x2996ff[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x273007,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xf6f7('0x20')]=function(_0x371565){try{if(this[_0xf6f7('0x5a')](_0x371565)){logger[_0xf6f7('0x49')]('[%s][voiceQueueReport][agentcomplete]',_0x371565[_0xf6f7('0x4c')],util['inspect'](_0x371565,{'showHidden':![],'depth':null}));if(this[_0xf6f7('0xd')][_0x371565[_0xf6f7('0x4c')]]){var _0x5af29b=_[_0xf6f7('0x7f')](this[_0xf6f7('0xd')][_0x371565[_0xf6f7('0x4c')]]);_0x5af29b['queuecallerabandon']=![];_0x5af29b[_0xf6f7('0x83')]=null;_0x5af29b[_0xf6f7('0x8f')]=!![];_0x5af29b[_0xf6f7('0x85')]=_0x371565[_0xf6f7('0x90')];_0x5af29b[_0xf6f7('0x81')]=_0x371565[_0xf6f7('0x81')];_0x5af29b[_0xf6f7('0x37')]=!![];_0x5af29b[_0xf6f7('0x36')]=![];_0x5af29b[_0xf6f7('0x91')]=null;if(!_0x5af29b['transfer']){if(_0x371565['reason']==_0xf6f7('0x92')){_0x5af29b[_0xf6f7('0x52')]=_0xf6f7('0x93');logger[_0xf6f7('0x78')](_0xf6f7('0x94'),_0x5af29b[_0xf6f7('0x4f')],_0x5af29b[_0xf6f7('0x56')]);}else{if(_['startsWith'](_0x371565[_0xf6f7('0x3c')]['toLowerCase'](),_0xf6f7('0x95'))){if(this[_0xf6f7('0xd')][_0x371565['linkedid']]){var _0x25dfff=_[_0xf6f7('0x7f')](this[_0xf6f7('0xd')][_0x371565['linkedid']]);_0x25dfff[_0xf6f7('0x37')]=![];_0x25dfff['queuecallerexit']=!![];_0x25dfff[_0xf6f7('0x91')]=moment(_0x5af29b['queuecallerjoinAt'])['add'](_0x371565[_0xf6f7('0x81')],_0xf6f7('0x96'))[_0xf6f7('0x4d')]('YYYY-MM-DD\x20HH:mm:ss');_0x25dfff[_0xf6f7('0x52')]=_0xf6f7('0x97');_0x25dfff[_0xf6f7('0x92')]=!![];_0x25dfff[_0xf6f7('0x98')]=_0xf6f7('0x99');_0x25dfff['transferexten']=_0x371565[_0xf6f7('0x9a')];_0x25dfff[_0xf6f7('0x9b')]=_0x371565[_0xf6f7('0x4c')];logger[_0xf6f7('0x78')](_0xf6f7('0x9c'),_0x25dfff[_0xf6f7('0x4f')],_0x25dfff[_0xf6f7('0x56')]);var _0x1b2776=this[_0xf6f7('0xd')][_0x371565['linkedid']];this[_0xf6f7('0xd')][_0x371565[_0xf6f7('0x9d')]]=this[_0xf6f7('0xd')][_0x371565[_0xf6f7('0x4c')]];this[_0xf6f7('0xd')][_0x371565[_0xf6f7('0x4c')]]=_0x1b2776;}}else{_0x5af29b[_0xf6f7('0x52')]=_0xf6f7('0x9e')+_0x371565[_0xf6f7('0x9f')]['toUpperCase']();logger[_0xf6f7('0x78')]('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s',_0x5af29b[_0xf6f7('0x4f')],_0x5af29b[_0xf6f7('0x56')],_0x5af29b['queuecallerexitreason']);}}}this[_0xf6f7('0xf')][_0x371565['uniqueid']]=_0x5af29b;}}}catch(_0x8ed821){logger['error'](_0xf6f7('0xa0'),_0x371565[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x8ed821,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xf6f7('0x23')]=function(_0x4aad8b){try{if(this[_0xf6f7('0x5a')](_0x4aad8b)){logger['debug'](_0xf6f7('0xa1'),_0x4aad8b[_0xf6f7('0x4c')],util['inspect'](_0x4aad8b,{'showHidden':![],'depth':null}));this[_0xf6f7('0xa2')](_0x4aad8b[_0xf6f7('0x4c')],_['keys'](_0x4aad8b[_0xf6f7('0xa3')])[0x0],_0x4aad8b[_0xf6f7('0xa4')]);if(this[_0xf6f7('0xd')][_0x4aad8b[_0xf6f7('0x4c')]]){var _0x13fd86=_['last'](this[_0xf6f7('0xd')][_0x4aad8b[_0xf6f7('0x4c')]]);if(_0x13fd86){if(this[_0xf6f7('0x5a')](_0x4aad8b[_0xf6f7('0xa3')])&&this[_0xf6f7('0x5a')](_0x4aad8b['variable'][_0xf6f7('0x63')])){switch(_0x4aad8b[_0xf6f7('0xa4')]){case'CONTINUE':_0x13fd86['queuecallerexit']=![];_0x13fd86[_0xf6f7('0x91')]=null;break;case _0xf6f7('0xa5'):_0x13fd86[_0xf6f7('0xa6')]=_0xf6f7('0xa7');_0x13fd86[_0xf6f7('0x36')]=!![];_0x13fd86[_0xf6f7('0x91')]=moment()[_0xf6f7('0x4d')](_0xf6f7('0x74'));_0x13fd86['queuecallerleaveAt']=moment()[_0xf6f7('0x4d')](_0xf6f7('0x74'));logger[_0xf6f7('0x49')](_0xf6f7('0xa8'),_0x4aad8b[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x13fd86,{'showHidden':![],'depth':null}));ami[_0xf6f7('0x47')](_0xf6f7('0xa9'),_0x13fd86);break;default:_0x13fd86[_0xf6f7('0x36')]=!![];_0x13fd86[_0xf6f7('0x91')]=moment()[_0xf6f7('0x4d')](_0xf6f7('0x74'));_0x13fd86[_0xf6f7('0x88')]=moment()[_0xf6f7('0x4d')](_0xf6f7('0x74'));}_0x13fd86['queuecallerabandon']=![];_0x13fd86['queuecallerabandonAt']=null;_0x13fd86['queuecallerexitreason']=_0x4aad8b[_0xf6f7('0xa4')];this[_0xf6f7('0xf')][_0x4aad8b[_0xf6f7('0x4c')]]=_0x13fd86;this[_0xf6f7('0x46')](_0x13fd86,_0xf6f7('0xaa'));}else if(this[_0xf6f7('0x5a')](_0x4aad8b[_0xf6f7('0xa3')])&&this['isNotNull'](_0x4aad8b[_0xf6f7('0xa3')][_0xf6f7('0xab')])){if(!_0x13fd86[_0xf6f7('0x1b')]){_0x13fd86[_0xf6f7('0x36')]=!![];_0x13fd86[_0xf6f7('0x91')]=moment()['format'](_0xf6f7('0x74'));_0x13fd86[_0xf6f7('0x52')]=_0xf6f7('0xac');_0x13fd86['queuecallerleaveAt']=moment()['format'](_0xf6f7('0x74'));this['channels'][_0x4aad8b[_0xf6f7('0x4c')]]=_0x13fd86;}}logger[_0xf6f7('0x78')](_0xf6f7('0xad'),_0x4aad8b[_0xf6f7('0x4c')],_0x13fd86[_0xf6f7('0x4f')],_0x13fd86[_0xf6f7('0x56')],_[_0xf6f7('0x7c')](_0x4aad8b['variable'])[0x0],_0x4aad8b['value']);_0x13fd86[_0xf6f7('0x42')]=this[_0xf6f7('0x42')][_0x4aad8b['uniqueid']];}}}}catch(_0x44ffef){logger[_0xf6f7('0x3e')](_0xf6f7('0xa1'),_0x4aad8b[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x44ffef,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xf6f7('0x38')]['addVariable']=function(_0x3dbe71,_0x14463a,_0x1d4ddb){var _0x51072f=[_0xf6f7('0xae'),_0xf6f7('0xaf'),_0xf6f7('0xb0'),_0xf6f7('0xb1'),_0xf6f7('0xb2'),_0xf6f7('0xb3'),_0xf6f7('0xb4'),_0xf6f7('0xb5'),'sipcallid',_0xf6f7('0xb6'),'bridgepeer',_0xf6f7('0xb7'),_0xf6f7('0xb8'),_0xf6f7('0xb9'),_0xf6f7('0xba'),_0xf6f7('0xbb'),_0xf6f7('0x90'),_0xf6f7('0xbc'),_0xf6f7('0xbd')];if(!_[_0xf6f7('0xbe')](_0x14463a)&&!_[_0xf6f7('0xbf')](_0x51072f,_0x14463a)){if(_[_0xf6f7('0x5b')](this[_0xf6f7('0x42')][_0x3dbe71])){this[_0xf6f7('0x42')][_0x3dbe71]={};}this[_0xf6f7('0x42')][_0x3dbe71][_0x14463a]=_0x1d4ddb;}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0xc0')]=function(_0x1b0839,_0x2ec4df,_0x51001e){try{var _0x4b8fcd={};if(this['queueReports'][_0x1b0839]){for(var _0xb2616=0x0;_0xb2616<this[_0xf6f7('0xd')][_0x1b0839][_0xf6f7('0xc1')];_0xb2616+=0x1){_0x4b8fcd=this[_0xf6f7('0xd')][_0x1b0839][_0xb2616];var _0x373407=this[_0xf6f7('0x10')][_0x4b8fcd['queue']];if(_0x373407){_0x373407[_0xf6f7('0xc2')]+=moment(_0x4b8fcd['queuecallerleaveAt'])[_0xf6f7('0xc3')](_0x4b8fcd[_0xf6f7('0xc4')],_0xf6f7('0x96'))||0x0;if(_0x51001e&&_0x4b8fcd[_0xf6f7('0x52')]==='ATTENDEDTRANSFER'){_0x4b8fcd[_0xf6f7('0x52')]=_0xf6f7('0x8d');}if(_0xb2616===this[_0xf6f7('0xd')][_0x1b0839][_0xf6f7('0xc1')]-0x1){_0x373407['sumDuration']+=moment()[_0xf6f7('0xc5')](0x0)[_0xf6f7('0xc3')](_0x4b8fcd['queuecallerjoinAt'],_0xf6f7('0x96'));if(hasCallerLeftTheQueue(_0x4b8fcd)&&_0x4b8fcd[_0xf6f7('0x52')]!=='ATTENDEDTRANSFER'){_0x373407[_0xf6f7('0xc6')]+=0x1;}if(_0x4b8fcd['queuecallercomplete']){_0x373407[_0xf6f7('0xc7')]+=0x1;_0x373407[_0xf6f7('0xc8')]+=moment()[_0xf6f7('0xc5')](0x0)[_0xf6f7('0xc3')](_0x4b8fcd[_0xf6f7('0x88')],_0xf6f7('0x96'));_0x4b8fcd[_0xf6f7('0x80')]=moment()[_0xf6f7('0x4d')](_0xf6f7('0x74'));_0x4b8fcd[_0xf6f7('0x36')]=![];_0x4b8fcd[_0xf6f7('0x91')]=null;}if(_0x4b8fcd[_0xf6f7('0x36')]&&_0x4b8fcd[_0xf6f7('0x92')]!=!![]){_0x373407[_0xf6f7('0xc9')]+=0x1;_0x4b8fcd[_0xf6f7('0xa6')]='unmanaged';logger[_0xf6f7('0x49')]('[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:',_0x1b0839,util[_0xf6f7('0x40')](_0x4b8fcd,{'showHidden':![],'depth':null}));ami[_0xf6f7('0x47')]('custom:queuecallerunmanaged',_0x4b8fcd);}if(_0x4b8fcd[_0xf6f7('0x1b')]){_0x373407[_0xf6f7('0xca')]+=0x1;_0x4b8fcd[_0xf6f7('0xa6')]=_0xf6f7('0xca');logger[_0xf6f7('0x49')](_0xf6f7('0xcb'),_0x1b0839,util[_0xf6f7('0x40')](_0x4b8fcd,{'showHidden':![],'depth':null}));ami[_0xf6f7('0x47')]('custom:queuecallerabandon',_0x4b8fcd);}}else{_0x373407[_0xf6f7('0xcc')]+=_0x373407[_0xf6f7('0xc2')];}logger[_0xf6f7('0x78')](_0xf6f7('0xcd'),_0x1b0839,_0x4b8fcd[_0xf6f7('0x4f')],_0x4b8fcd[_0xf6f7('0x56')],_0x2ec4df);this[_0xf6f7('0xf')][_0x1b0839]=_0x4b8fcd;Object[_0xf6f7('0x7a')](this[_0xf6f7('0x10')][_0x4b8fcd[_0xf6f7('0x4f')]],_0x373407);if(_0x4b8fcd[_0xf6f7('0x88')]){this[_0xf6f7('0x46')](_0x4b8fcd,_0xf6f7('0x24'));}}}logger[_0xf6f7('0x49')]('[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:',_0x1b0839,util[_0xf6f7('0x40')](this[_0xf6f7('0xd')][_0x1b0839],{'showHidden':![],'depth':null}));if(hasCallerLeftTheQueue(_0x4b8fcd)&&_0x4b8fcd[_0xf6f7('0x52')]!==_0xf6f7('0x53')){ami[_0xf6f7('0x47')](_0xf6f7('0xce'),this[_0xf6f7('0xd')][_0x1b0839]);if(this[_0xf6f7('0xd')][_0x1b0839]){delete this[_0xf6f7('0xd')][_0x1b0839];}if(this[_0xf6f7('0xf')][_0x1b0839]){delete this[_0xf6f7('0xf')][_0x1b0839];}if(this['variables'][_0x1b0839]){delete this['variables'][_0x1b0839];}}}}catch(_0x3166d6){logger[_0xf6f7('0x3e')](_0xf6f7('0xcf'),_0x1b0839,util['inspect'](_0x3166d6,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0xd0')]=function(_0x86fb8f){try{if(this[_0xf6f7('0x5a')](_0x86fb8f)){logger[_0xf6f7('0x49')](_0xf6f7('0xd1'),_0x86fb8f[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x86fb8f,{'showHidden':![],'depth':null}));if(this[_0xf6f7('0xd')][_0x86fb8f['uniqueid']]){return this[_0xf6f7('0xc0')](_0x86fb8f[_0xf6f7('0x4c')],_0x86fb8f[_0xf6f7('0xd2')],![]);}if(this[_0xf6f7('0xd')][_0x86fb8f['linkedid']]){if(_0x86fb8f[_0xf6f7('0xd3')]==='21'){return;}return this['handleHangup'](_0x86fb8f[_0xf6f7('0x9d')],_0x86fb8f[_0xf6f7('0xd2')],!![]);}var _0x49bcd5=Object[_0xf6f7('0x7c')](this[_0xf6f7('0xd')]);for(var _0x4f270e=0x0;_0x4f270e<_0x49bcd5[_0xf6f7('0xc1')];_0x4f270e++){var _0x9a2def=_[_0xf6f7('0x7f')](this[_0xf6f7('0xd')][_0x49bcd5[_0x4f270e]]);if(_0x9a2def&&_0x9a2def['transferid']===_0x86fb8f[_0xf6f7('0x4c')]){return this[_0xf6f7('0xc0')](_0x9a2def[_0xf6f7('0x4c')],_0x86fb8f[_0xf6f7('0xd2')],!![]);}}if(!this['queueReports'][_0x86fb8f['uniqueid']]){logger[_0xf6f7('0x49')](_0xf6f7('0xd4'),_0x86fb8f[_0xf6f7('0x4c')]);if(this[_0xf6f7('0xf')][_0x86fb8f[_0xf6f7('0x4c')]]){delete this['channels'][_0x86fb8f[_0xf6f7('0x4c')]];}if(this[_0xf6f7('0x42')][_0x86fb8f[_0xf6f7('0x4c')]]){delete this[_0xf6f7('0x42')][_0x86fb8f[_0xf6f7('0x4c')]];}}}}catch(_0xa7b63e){logger[_0xf6f7('0x3e')]('[%s][voiceQueueReport][hangup]',_0x86fb8f[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0xa7b63e,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x2a')]=function(_0x20e2e1){try{if(this['isNotNull'](_0x20e2e1)){logger['debug'](_0xf6f7('0xd5'),_0x20e2e1[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x20e2e1,{'showHidden':![],'depth':null}));var _0x4fa2d8;var _0x53da8e;var _0x3e2377;if(this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xd6')]]){_0x4fa2d8=_[_0xf6f7('0x7f')](this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xd6')]]);_0x4fa2d8[_0xf6f7('0xd7')]=_0x20e2e1[_0xf6f7('0xd8')];_0x4fa2d8[_0xf6f7('0x9b')]=_0x20e2e1[_0xf6f7('0xd9')];_0x4fa2d8[_0xf6f7('0x52')]='ATTENDEDTRANSFER';_0x4fa2d8[_0xf6f7('0x92')]=!![];_0x4fa2d8[_0xf6f7('0x98')]='ATTENDED';if(this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xd9')]]){_0x3e2377=this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xd9')]];this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xd9')]]=this['queueReports'][_0x20e2e1[_0xf6f7('0xd6')]];this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xd6')]]=_0x3e2377;_0x53da8e=_['last'](this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xd6')]]);_0x53da8e[_0xf6f7('0xda')]=!![];}logger[_0xf6f7('0x78')](_0xf6f7('0xdb'),_0x20e2e1[_0xf6f7('0x4c')],_0x4fa2d8[_0xf6f7('0x4f')],_0x4fa2d8['type'],_0x4fa2d8[_0xf6f7('0xd7')],_0x4fa2d8[_0xf6f7('0x9b')]);}else if(this['queueReports'][_0x20e2e1['transfertargetuniqueid']]){_0x4fa2d8=_[_0xf6f7('0x7f')](this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xdc')]]);_0x4fa2d8[_0xf6f7('0xd7')]=_0x20e2e1[_0xf6f7('0xdd')];_0x4fa2d8[_0xf6f7('0x9b')]=_0x20e2e1['origtransfereruniqueid'];_0x4fa2d8[_0xf6f7('0x52')]=_0xf6f7('0x53');_0x4fa2d8[_0xf6f7('0x92')]=!![];_0x4fa2d8['transfertype']=_0xf6f7('0xde');if(this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xdf')]]){_0x3e2377=this[_0xf6f7('0xd')][_0x20e2e1['origtransfereruniqueid']];this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xdf')]]=this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xdc')]];this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xdc')]]=_0x3e2377;_0x53da8e=_[_0xf6f7('0x7f')](this['queueReports'][_0x20e2e1[_0xf6f7('0xdc')]]);_0x53da8e[_0xf6f7('0xda')]=!![];}logger[_0xf6f7('0x78')](_0xf6f7('0xdb'),_0x20e2e1[_0xf6f7('0x4c')],_0x4fa2d8[_0xf6f7('0x4f')],_0x4fa2d8[_0xf6f7('0x56')],_0x4fa2d8[_0xf6f7('0xd7')],_0x4fa2d8[_0xf6f7('0x9b')]);}else if(this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xdf')]]){_0x4fa2d8=_[_0xf6f7('0x7f')](this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xdf')]]);_0x4fa2d8[_0xf6f7('0xd7')]=_0x20e2e1[_0xf6f7('0xdd')];_0x4fa2d8[_0xf6f7('0x9b')]=_0x20e2e1['origtransfereruniqueid'];_0x4fa2d8[_0xf6f7('0x52')]=_0xf6f7('0x53');_0x4fa2d8[_0xf6f7('0x92')]=!![];_0x4fa2d8[_0xf6f7('0x98')]=_0xf6f7('0xde');_0x4fa2d8[_0xf6f7('0xda')]=!![];_0x4fa2d8[_0xf6f7('0xe0')]=_0x20e2e1[_0xf6f7('0xd6')];}else if(this[_0xf6f7('0xd')][_0x20e2e1['secondtransfereruniqueid']]){_0x4fa2d8=_[_0xf6f7('0x7f')](this[_0xf6f7('0xd')][_0x20e2e1[_0xf6f7('0xd9')]]);_0x4fa2d8[_0xf6f7('0xd7')]=_0x20e2e1[_0xf6f7('0xd8')];_0x4fa2d8[_0xf6f7('0x9b')]=_0x20e2e1['secondtransfereruniqueid'];_0x4fa2d8[_0xf6f7('0x52')]=_0xf6f7('0x53');_0x4fa2d8[_0xf6f7('0x92')]=!![];_0x4fa2d8['transfertype']=_0xf6f7('0xde');_0x4fa2d8[_0xf6f7('0xda')]=!![];_0x4fa2d8[_0xf6f7('0xe0')]=_0x20e2e1[_0xf6f7('0xdc')];}}}catch(_0x8cbd0a){logger[_0xf6f7('0x3e')](_0xf6f7('0xd5'),_0x20e2e1[_0xf6f7('0x4c')],util['inspect'](_0x8cbd0a,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x2c')]=function(_0x383f68){try{if(this[_0xf6f7('0x5a')](_0x383f68)){logger['debug'](_0xf6f7('0xe1'),_0x383f68[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x383f68,{'showHidden':![],'depth':null}));if(this[_0xf6f7('0xd')][_0x383f68[_0xf6f7('0xd6')]]){var _0x54f75f=_['last'](this[_0xf6f7('0xd')][_0x383f68['transfereeuniqueid']]);_0x54f75f[_0xf6f7('0x52')]=_0xf6f7('0xe2');_0x54f75f['transfer']=!![];_0x54f75f[_0xf6f7('0x98')]='BLIND';_0x54f75f[_0xf6f7('0xd7')]=_0x383f68[_0xf6f7('0xe3')];_0x54f75f[_0xf6f7('0x9b')]=_0x383f68['transfereeuniqueid'];logger[_0xf6f7('0x78')](_0xf6f7('0xe4'),_0x383f68[_0xf6f7('0x4c')],_0x54f75f['queue'],_0x54f75f['type'],_0x54f75f[_0xf6f7('0xd7')],_0x54f75f[_0xf6f7('0x9b')]);this[_0xf6f7('0xd0')]({'event':'BlindTransfer','uniqueid':_0x383f68[_0xf6f7('0xd6')],'context':_0x383f68[_0xf6f7('0xe5')],'channel':_0x383f68['transfererchannel']});}}}catch(_0x1f5ab6){logger[_0xf6f7('0x3e')](_0xf6f7('0xe1'),_0x383f68['uniqueid'],util[_0xf6f7('0x40')](_0x1f5ab6,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0x27')]=function(_0x4e9eda){try{if(this[_0xf6f7('0x5a')](_0x4e9eda)){logger['debug']('[%s][voiceQueueReport][musiconholdstart]',_0x4e9eda[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x4e9eda,{'showHidden':![],'depth':null}));if(this[_0xf6f7('0xd')][_0x4e9eda[_0xf6f7('0x4c')]]){var _0x2ae9b4=_[_0xf6f7('0x7f')](this[_0xf6f7('0xd')][_0x4e9eda[_0xf6f7('0x4c')]]);if(!_['isNil'](_0x2ae9b4[_0xf6f7('0x88')])){_0x2ae9b4[_0xf6f7('0xe6')]=moment()['format'](_0xf6f7('0x74'));logger['info']('[%s][voiceQueueReport][musiconholdstart]\x20mohstarttime:%s',_0x4e9eda[_0xf6f7('0x4c')],_0x2ae9b4[_0xf6f7('0xe6')]);}}}}catch(_0x1020e4){logger['error'](_0xf6f7('0xe7'),_0x4e9eda[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x1020e4,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0xe8')]=function(_0x9ff121){try{if(this[_0xf6f7('0x5a')](_0x9ff121)){logger['debug']('[%s][voiceQueueReport][musiconholdstop]',_0x9ff121['uniqueid'],util[_0xf6f7('0x40')](_0x9ff121,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x9ff121[_0xf6f7('0x4c')]]){var _0xa22915=_[_0xf6f7('0x7f')](this[_0xf6f7('0xd')][_0x9ff121[_0xf6f7('0x4c')]]);if(!_[_0xf6f7('0xbe')](_0xa22915['mohstarttime'])){_0xa22915[_0xf6f7('0xe9')]+=moment()[_0xf6f7('0xc5')](0x0)[_0xf6f7('0xc3')](_0xa22915[_0xf6f7('0xe6')],_0xf6f7('0x96'));logger[_0xf6f7('0x78')]('[%s][voiceQueueReport][musiconholdstop]\x20mohtime:%s',_0x9ff121['uniqueid'],_0xa22915[_0xf6f7('0xe9')]);delete _0xa22915['mohstarttime'];}}}}catch(_0x3389d8){logger['error']('[%s][voiceQueueReport][musiconholdstop]',_0x9ff121[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x3389d8,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xf6f7('0x38')][_0xf6f7('0xea')]=function(_0x113594){try{if(this[_0xf6f7('0x5a')](_0x113594)){logger[_0xf6f7('0x49')](_0xf6f7('0xeb'),_0x113594[_0xf6f7('0x4c')],util[_0xf6f7('0x40')](_0x113594,{'showHidden':![],'depth':null}));if(_0x113594[_0xf6f7('0xec')][_0xf6f7('0xed')]()==='set'){_0x113594[_0xf6f7('0xee')]=_0x113594[_0xf6f7('0xef')]&&_0x113594['appdata']['startsWith']('CDR(routeAlias)')?_0x113594['appdata']:(_0x113594[_0xf6f7('0xef')]||_0x113594[_0xf6f7('0xee')])[_0xf6f7('0xed')]();if(_[_0xf6f7('0xf0')](_0x113594['applicationdata']['toLowerCase'](),_0xf6f7('0xf1'))){logger[_0xf6f7('0x78')]('[%s][voiceQueueReport][newexten]\x20application:%s\x20appdata:%s',_0x113594[_0xf6f7('0x4c')],_0x113594[_0xf6f7('0xec')],_0x113594[_0xf6f7('0xee')]);if(_['isUndefined'](this[_0xf6f7('0xf')][_0x113594['uniqueid']]))this[_0xf6f7('0xf')][_0x113594[_0xf6f7('0x4c')]]={};var _0x16698d=_0x113594[_0xf6f7('0xee')][_0xf6f7('0xf2')]('=');var _0x4b67df=_0x16698d[0x0][_0xf6f7('0xed')]()[_0xf6f7('0xf3')](/cdr\((.*)\)/);if(_0x4b67df)this[_0xf6f7('0xf')][_0x113594['uniqueid']][_0x4b67df[0x1]]=_0x16698d[0x1];}}}}catch(_0x8aadbc){logger[_0xf6f7('0x3e')]('[%s][voiceQueueReport][newexten]',_0x113594['uniqueid'],util['inspect'](_0x8aadbc,{'showHidden':![],'depth':null}));}};module['exports']=VoiceQueueReport;