a147ba95be6b51f79534d9bf8e06e958998c2bee
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xd5fc=['pTalking','queueStatusComplete','unlockRR','prototype','clearZombieChannels','switch','sequence','enqueue','isNil','Action','channel','catch','No\x20such\x20channel','[%s][voiceQueueReport][checkChannel]','inspect','error','[%s][voiceQueueReport][checkQueueReport]','[%s][voiceQueueReport][checkVariables]','clearQueueReport','clearqueuereport','emit','emitVoiceQueueChannelSave','debug','[%s][voiceQueueReport][','uniqueid','name','emitVoiceQueueChannelRemove','voice:queue:%s','voice_queue_channel:remove','emitVoiceQueueSummary','type','inbound','answered','available','loggedIn','sumDuration','total','waiting','Trunk','active','Interval','stringify','md5',']\x20sending\x20voice_queue:save\x20event:','format','voice_queue:save','queues','[voiceQueueReport][queues]','loopQueueSummary','then','[voiceQueueReport][queuesummary]','isNotNull','queue','[voiceQueueReport][queuesummary]\x20event:','info','callers','toNumber','loggedin','[voiceQueueReport][queuesummary]\x20sending\x20queuesummary\x20event:','custom:queuesummary','syncQueueSummaryComplete','[voiceQueueReport][queuesummarycomplete]\x20event:','[%s][voiceQueueReport][queuecallerjoin]','isUndefined','queuecallerjoinAt','YYYY-MM-DD\x20HH:mm:ss','position','count','[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s','merge','pick','keys','push','[%s][voiceQueueReport][queuecallerabandon]','last','queuecallercomplete','queuecallercompleteAt','holdtime','originalposition','ABANDONED','lastAssignedTo','[%s][voiceQueueReport][queuecallerleave]','queuecallerleaveAt','connectedlinenum','connectedlinename','[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s','queuecallerleave','syncAgentConnect','queuecallerexitreason','COMPLETEDBYAGENT','[%s][voiceQueueReport][agentconnect]','[%s][voiceQueueReport][agentcomplete]','queuecallerabandonAt','assigned','membername','queuecallerexit','queuecallerexitAt','transfer','COMPLETED','startsWith','toLowerCase','local/','linkedid','add','seconds','FORWARDTRANSFER','transfertype','FORWARD','transferuniqueid','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:FORWARDTRANSFER','toUpperCase','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s','syncVarSet','[%s][voiceQueueReport][varset]','variable','value','CONTINUE','TIMEOUT','lastevent','timeout','[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:','custom:timeout','EXITWITHKEY','[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s','addVariable','rtpaudioqosbridged','rtpaudioqosjitter','rtpaudioqosrtt','rtpaudioqosrttbridged','sipcallid','sipuri','bridgepeer','bridgepvtcallid','membercalls','memberdynamic','memberinterface','memberlastcall','memberpenalty','memberrealtime','includes','syncHangup','length','unmanaged','abandoned','sumHoldTime','diff','milliseconds','sumBillable','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:','custom:queuecallerabandon','[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s','cause-txt','transfereeuniqueid','secondtransfererexten','secondtransfereruniqueid','ATTENDEDTRANSFER','ATTENDED','[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','transfertargetuniqueid','transferexten','origtransfererexten','origtransfereruniqueid','[%s][voiceQueueReport][blindtransfer]','BLINDTRANSFER','[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','BlindTransfer','[%s][voiceQueueReport][musiconholdstart]','mohstarttime','[%s][voiceQueueReport][musiconholdstart]\x20mohstarttime:%s','syncMusicOnHoldStop','[%s][voiceQueueReport][musiconholdstop]','mohtime','exports','lodash','ioredis','../../../config/environment','../../../config/logger','ami','../ami','../model/queueReport','defaults','localhost','socket.io-emitter','tail','queueReports','agents','channels','queueChannels','voiceQueues','flagQueueSummary','campaigns','variables','queuesummary','syncQueueSummary','bind','queuesummarycomplete','queuecallerjoin','syncQueueCallerJoin','queuecallerabandon','syncQueueCallerAbandon','syncQueueCallerLeave','agentcomplete','syncAgentComplete','agentconnect','varset','hangup','syncFullyBooted','syncMusicOnHoldStart','syncAttendedTransfer','blindtransfer','syncBlindTransfer','loopQueueShow','isEmpty','hasOwnProperty','originated','talking'];(function(_0x54b677,_0x21ee34){var _0x27eb0e=function(_0x350500){while(--_0x350500){_0x54b677['push'](_0x54b677['shift']());}};_0x27eb0e(++_0x21ee34);}(_0xd5fc,0xae));var _0xcd5f=function(_0x376fd6,_0x1e838f){_0x376fd6=_0x376fd6-0x0;var _0x28d626=_0xd5fc[_0x376fd6];return _0x28d626;};'use strict';var _=require(_0xcd5f('0x0'));var moment=require('moment');var util=require('util');var md5=require('md5');var Redis=require(_0xcd5f('0x1'));var config=require(_0xcd5f('0x2'));var logger=require(_0xcd5f('0x3'))(_0xcd5f('0x4'));var ami=require(_0xcd5f('0x5'));var QueueReport=require(_0xcd5f('0x6'));config['redis']=_[_0xcd5f('0x7')](config['redis'],{'host':_0xcd5f('0x8'),'port':0x18eb});var io=require(_0xcd5f('0x9'))(new Redis(config['redis']));var Sequence=function(){};Sequence['prototype']['enqueue']=function(_0x102ce9){this['tail']=this[_0xcd5f('0xa')]?this[_0xcd5f('0xa')]['finally'](_0x102ce9):_0x102ce9();};function VoiceQueueReport(_0x11a3b4){this['sequence']=new Sequence();this[_0xcd5f('0xb')]={};this['agents']=_0x11a3b4[_0xcd5f('0xc')];this[_0xcd5f('0xd')]=_0x11a3b4[_0xcd5f('0xe')];this[_0xcd5f('0xf')]=_0x11a3b4['voiceQueues'];this[_0xcd5f('0x10')]=!![];this[_0xcd5f('0x11')]=_0x11a3b4['campaigns'];this[_0xcd5f('0x12')]={};ami['on'](_0xcd5f('0x13'),this[_0xcd5f('0x14')][_0xcd5f('0x15')](this));ami['on'](_0xcd5f('0x16'),this['syncQueueSummaryComplete'][_0xcd5f('0x15')](this));ami['on'](_0xcd5f('0x17'),this[_0xcd5f('0x18')][_0xcd5f('0x15')](this));ami['on'](_0xcd5f('0x19'),this[_0xcd5f('0x1a')][_0xcd5f('0x15')](this));ami['on']('queuecallerleave',this[_0xcd5f('0x1b')][_0xcd5f('0x15')](this));ami['on'](_0xcd5f('0x1c'),this[_0xcd5f('0x1d')]['bind'](this));ami['on'](_0xcd5f('0x1e'),this['syncAgentConnect'][_0xcd5f('0x15')](this));ami['on'](_0xcd5f('0x1f'),this['syncVarSet'][_0xcd5f('0x15')](this));ami['on'](_0xcd5f('0x20'),this['syncHangup'][_0xcd5f('0x15')](this));ami['on']('fullybooted',this[_0xcd5f('0x21')]['bind'](this));ami['on']('musiconholdstart',this[_0xcd5f('0x22')]['bind'](this));ami['on']('musiconholdstop',this['syncMusicOnHoldStop'][_0xcd5f('0x15')](this));ami['on']('attendedtransfer',this[_0xcd5f('0x23')][_0xcd5f('0x15')](this));ami['on'](_0xcd5f('0x24'),this[_0xcd5f('0x25')][_0xcd5f('0x15')](this));this['loopQueueSummary']();this[_0xcd5f('0x26')]();}function clearChannels(_0x41015c){if(!_[_0xcd5f('0x27')](_0x41015c)){for(var _0xba8e2e in _0x41015c){if(_0x41015c[_0xcd5f('0x28')](_0xba8e2e)){delete _0x41015c[_0xba8e2e];}}}}function clearCampaigns(_0x221adc){if(!_[_0xcd5f('0x27')](_0x221adc)){for(var _0x97fff9 in _0x221adc){if(_0x221adc[_0xcd5f('0x28')](_0x97fff9)){_0x221adc[_0x97fff9][_0xcd5f('0x29')]=0x0;}}}}function clearVoiceQueues(_0x41f682){if(!_[_0xcd5f('0x27')](_0x41f682)){for(var _0x162ac6 in _0x41f682){if(_0x41f682[_0xcd5f('0x28')](_0x162ac6)){_0x41f682[_0x162ac6][_0xcd5f('0x29')]=0x0;_0x41f682[_0x162ac6][_0xcd5f('0x2a')]=0x0;_0x41f682[_0x162ac6][_0xcd5f('0x2b')]=0x0;_0x41f682[_0x162ac6]['waiting']=0x0;_0x41f682[_0x162ac6][_0xcd5f('0x2c')]=!![];}}}}function clearAgentBooked(_0x3ae2f1){if(!_['isEmpty'](_0x3ae2f1)){for(var _0xd7f50f in _0x3ae2f1){if(_0x3ae2f1['hasOwnProperty'](_0xd7f50f)){_0x3ae2f1[_0xd7f50f][_0xcd5f('0x2d')]=!![];}}}}VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x2f')]=function(){var _0xd3bf23=this;for(var _0xb56143 in this[_0xcd5f('0xd')]){if(this['channels']['hasOwnProperty'](_0xb56143)&&!this[_0xcd5f('0xd')][_0xb56143][_0xcd5f('0x30')]){this[_0xcd5f('0x31')][_0xcd5f('0x32')](function(){if(!_[_0xcd5f('0x33')](_0xd3bf23[_0xcd5f('0xd')][_0xb56143])){return ami[_0xcd5f('0x34')]({'action':'status','channel':_0xd3bf23[_0xcd5f('0xd')][_0xb56143][_0xcd5f('0x35')]})[_0xcd5f('0x36')](function(_0x4742d4){if(_0x4742d4['message']===_0xcd5f('0x37')){setTimeout(function(){if(_0xd3bf23[_0xcd5f('0xd')][_0xb56143]){delete _0xd3bf23[_0xcd5f('0xd')][_0xb56143];logger['error'](_0xcd5f('0x38'),_0xb56143,util[_0xcd5f('0x39')](_0x4742d4,{'showHidden':![],'depth':null}));}if(_0xd3bf23[_0xcd5f('0xb')][_0xb56143]){delete _0xd3bf23[_0xcd5f('0xb')][_0xb56143];logger[_0xcd5f('0x3a')](_0xcd5f('0x3b'),_0xb56143,util[_0xcd5f('0x39')](_0x4742d4,{'showHidden':![],'depth':null}));}if(_0xd3bf23[_0xcd5f('0x12')][_0xb56143]){delete _0xd3bf23['variables'][_0xb56143];logger['error'](_0xcd5f('0x3c'),_0xb56143,util['inspect'](_0x4742d4,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x21')]=function(){logger[_0xcd5f('0x3a')]('[FullyBooted]\x20clear\x20realtime');clearChannels(this[_0xcd5f('0xd')]);this[_0xcd5f('0x3d')](this[_0xcd5f('0xb')]);clearAgentBooked(this[_0xcd5f('0xc')]);clearVoiceQueues(this['voiceQueues']);clearCampaigns(this[_0xcd5f('0x11')]);};VoiceQueueReport['prototype'][_0xcd5f('0x3d')]=function(_0x3ebe00){var _0x42c8a9=this;if(!_[_0xcd5f('0x27')](_0x3ebe00)){for(var _0x4faf4b in _0x3ebe00){if(_0x3ebe00[_0xcd5f('0x28')](_0x4faf4b)){_0x42c8a9['emitVoiceQueueChannelRemove'](_0x3ebe00[_0x4faf4b],_0xcd5f('0x3e'));delete _0x3ebe00[_0x4faf4b];}}}};VoiceQueueReport['prototype'][_0xcd5f('0x3f')]=function(_0x6b5174,_0x5bc9a3,_0x51a12e){io['to'](_0x6b5174)[_0xcd5f('0x3f')](_0x5bc9a3,_0x51a12e);};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x40')]=function(_0x118881,_0x1bd291){logger[_0xcd5f('0x41')](_0xcd5f('0x42')+_0x1bd291+']\x20sending\x20voice_queue_channel:save\x20event:',_0x118881[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x118881,{'showHidden':![],'depth':null}));this[_0xcd5f('0x3f')](util['format']('voice:queue:%s',_0x118881[_0xcd5f('0x44')]),'voice_queue_channel:save',_0x118881);};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x45')]=function(_0x395692,_0x25b206){logger['debug'](_0xcd5f('0x42')+_0x25b206+']\x20sending\x20voice_queue_channel:remove\x20event:',_0x395692[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x395692,{'showHidden':![],'depth':null}));this[_0xcd5f('0x3f')](util['format'](_0xcd5f('0x46'),_0x395692[_0xcd5f('0x44')]),_0xcd5f('0x47'),_0x395692);};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x48')]=function(_0x11b358,_0x223de4){if(_0x11b358[_0xcd5f('0x49')]===_0xcd5f('0x4a')){var _0x19fb5d={'id':_0x11b358['id'],'name':_0x11b358['name'],'strategy':_0x11b358['strategy'],'answered':_0x11b358[_0xcd5f('0x4b')],'available':_0x11b358[_0xcd5f('0x4c')],'loggedIn':_0x11b358[_0xcd5f('0x4d')],'pTalking':_0x11b358[_0xcd5f('0x2b')],'sumBillable':_0x11b358['sumBillable'],'sumDuration':_0x11b358[_0xcd5f('0x4e')],'sumHoldTime':_0x11b358['sumHoldTime']||0x0,'talking':_0x11b358[_0xcd5f('0x2a')],'total':_0x11b358[_0xcd5f('0x4f')],'type':_0x11b358[_0xcd5f('0x49')],'unmanaged':_0x11b358['unmanaged'],'abandoned':_0x11b358['abandoned'],'waiting':_0x11b358[_0xcd5f('0x50')]};if(_0x11b358[_0xcd5f('0x51')]){_0x19fb5d[_0xcd5f('0x51')]={'id':_0x11b358[_0xcd5f('0x51')]['id'],'name':_0x11b358[_0xcd5f('0x51')][_0xcd5f('0x44')],'active':_0x11b358[_0xcd5f('0x51')][_0xcd5f('0x52')],'callerid':_0x11b358[_0xcd5f('0x51')]['callerid']};}if(_0x11b358['Interval']){_0x19fb5d[_0xcd5f('0x53')]={'id':_0x11b358[_0xcd5f('0x53')]['id'],'name':_0x11b358[_0xcd5f('0x53')]['name']};}var _0x2ee702=md5(JSON[_0xcd5f('0x54')](_0x19fb5d));if(_0x11b358[_0xcd5f('0x55')]!==_0x2ee702){_0x11b358[_0xcd5f('0x55')]=_0x2ee702;logger[_0xcd5f('0x41')]('[voiceQueueReport]['+_0x223de4+_0xcd5f('0x56'),util[_0xcd5f('0x39')](_0x19fb5d,{'showHidden':![],'depth':null}));this[_0xcd5f('0x3f')](util[_0xcd5f('0x57')](_0xcd5f('0x46'),_0x19fb5d[_0xcd5f('0x44')]),_0xcd5f('0x58'),_0x19fb5d);}}};VoiceQueueReport['prototype']['isNotNull']=function(_0x3632f8){return _0x3632f8!==null&&!_['isUndefined'](_0x3632f8);};VoiceQueueReport[_0xcd5f('0x2e')]['loopQueueShow']=function(){var _0x16af7b=this;setInterval(function(){_0x16af7b[_0xcd5f('0x2f')]();ami[_0xcd5f('0x34')]({'action':_0xcd5f('0x59')})[_0xcd5f('0x36')](function(_0x5f15c7){logger[_0xcd5f('0x3a')](_0xcd5f('0x5a'),util[_0xcd5f('0x39')](_0x5f15c7,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x5b')]=function(){var _0x535939=this;setInterval(function(){if(_0x535939[_0xcd5f('0x10')]){return ami[_0xcd5f('0x34')]({'action':_0xcd5f('0x13')})[_0xcd5f('0x5c')](function(_0x3cde45){_0x535939[_0xcd5f('0x10')]=![];})['catch'](function(_0x243a3e){logger[_0xcd5f('0x3a')](_0xcd5f('0x5d'),util[_0xcd5f('0x39')](_0x243a3e,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x14')]=function(_0x274b18){try{if(this[_0xcd5f('0x5e')](_0x274b18)&&this[_0xcd5f('0x5e')](_0x274b18[_0xcd5f('0x5f')])){logger[_0xcd5f('0x41')](_0xcd5f('0x60'),util[_0xcd5f('0x39')](_0x274b18,{'showHidden':![],'depth':null}));if(this['voiceQueues'][_0x274b18['queue']]){logger[_0xcd5f('0x61')]('[voiceQueueReport][queuesummary]\x20name:%s',_0x274b18['queue']);var _0x1a1d40=_['countBy'](this[_0xcd5f('0xd')],_0xcd5f('0x5f'))[_0x274b18[_0xcd5f('0x5f')]]||0x0;var _0x524ca4=_0x1a1d40-_0x274b18[_0xcd5f('0x62')];if(this['voiceQueues'][_0x274b18['queue']]['waiting']!==_[_0xcd5f('0x63')](_0x274b18[_0xcd5f('0x62')])||this[_0xcd5f('0xf')][_0x274b18['queue']][_0xcd5f('0x4d')]!==_['toNumber'](_0x274b18['loggedin'])||this['voiceQueues'][_0x274b18[_0xcd5f('0x5f')]][_0xcd5f('0x4c')]!==_['toNumber'](_0x274b18[_0xcd5f('0x4c')])||this[_0xcd5f('0xf')][_0x274b18[_0xcd5f('0x5f')]][_0xcd5f('0x2a')]!==_0x524ca4){this[_0xcd5f('0xf')][_0x274b18[_0xcd5f('0x5f')]][_0xcd5f('0x50')]=_[_0xcd5f('0x63')](_0x274b18[_0xcd5f('0x62')]);this[_0xcd5f('0xf')][_0x274b18[_0xcd5f('0x5f')]]['loggedIn']=_[_0xcd5f('0x63')](_0x274b18[_0xcd5f('0x64')]);this['voiceQueues'][_0x274b18[_0xcd5f('0x5f')]][_0xcd5f('0x4c')]=_[_0xcd5f('0x63')](_0x274b18[_0xcd5f('0x4c')]);this[_0xcd5f('0xf')][_0x274b18[_0xcd5f('0x5f')]][_0xcd5f('0x2a')]=_0x524ca4>0x0?_0x524ca4:0x0;this[_0xcd5f('0xf')][_0x274b18[_0xcd5f('0x5f')]][_0xcd5f('0x2a')]=this['voiceQueues'][_0x274b18['queue']][_0xcd5f('0x2a')]>_[_0xcd5f('0x63')](_0x274b18[_0xcd5f('0x64')])?_[_0xcd5f('0x63')](_0x274b18[_0xcd5f('0x64')]):this[_0xcd5f('0xf')][_0x274b18[_0xcd5f('0x5f')]][_0xcd5f('0x2a')];this[_0xcd5f('0x48')](this[_0xcd5f('0xf')][_0x274b18[_0xcd5f('0x5f')]],'queuesummary');}logger[_0xcd5f('0x41')](_0xcd5f('0x65'),util[_0xcd5f('0x39')](this[_0xcd5f('0xf')][_0x274b18[_0xcd5f('0x5f')]],{'showHidden':![],'depth':null}));ami[_0xcd5f('0x3f')](_0xcd5f('0x66'),this['voiceQueues'][_0x274b18[_0xcd5f('0x5f')]]);}}}catch(_0x9a78c1){logger[_0xcd5f('0x3a')](_0xcd5f('0x5d'),util[_0xcd5f('0x39')](_0x9a78c1,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x67')]=function(_0x48612d){logger['debug'](_0xcd5f('0x68'),util[_0xcd5f('0x39')](_0x48612d,{'showHidden':![],'depth':null}));this[_0xcd5f('0x10')]=!![];};VoiceQueueReport[_0xcd5f('0x2e')]['syncQueueCallerJoin']=function(_0x2d0509){try{if(this['isNotNull'](_0x2d0509)){logger[_0xcd5f('0x41')](_0xcd5f('0x69'),_0x2d0509['uniqueid'],util[_0xcd5f('0x39')](_0x2d0509,{'showHidden':![],'depth':null}));if(_[_0xcd5f('0x6a')](this[_0xcd5f('0xb')][_0x2d0509[_0xcd5f('0x43')]])){this[_0xcd5f('0xb')][_0x2d0509[_0xcd5f('0x43')]]=[];this[_0xcd5f('0xd')][_0x2d0509['uniqueid']]={};}var _0x570c8d=new QueueReport();_0x570c8d['name']=_0x2d0509[_0xcd5f('0x5f')];_0x570c8d[_0xcd5f('0x49')]=this[_0xcd5f('0xf')][_0x570c8d[_0xcd5f('0x44')]]&&this[_0xcd5f('0xf')][_0x570c8d[_0xcd5f('0x44')]][_0xcd5f('0x49')]?this[_0xcd5f('0xf')][_0x570c8d[_0xcd5f('0x44')]][_0xcd5f('0x49')]||_0xcd5f('0x4a'):'inbound';_0x570c8d[_0xcd5f('0x5f')]=_0x2d0509[_0xcd5f('0x5f')];_0x570c8d[_0xcd5f('0x6b')]=moment()[_0xcd5f('0x57')](_0xcd5f('0x6c'));_0x570c8d['position']=_0x2d0509[_0xcd5f('0x6d')];_0x570c8d[_0xcd5f('0x6e')]=_0x2d0509['count'];_0x570c8d[_0xcd5f('0x43')]=_0x2d0509[_0xcd5f('0x43')];logger[_0xcd5f('0x61')](_0xcd5f('0x6f'),_0x570c8d['name'],_0x570c8d['type']);_[_0xcd5f('0x70')](_0x570c8d,_[_0xcd5f('0x71')](_0x2d0509,_[_0xcd5f('0x72')](_0x570c8d)));this[_0xcd5f('0xb')][_0x2d0509[_0xcd5f('0x43')]][_0xcd5f('0x73')](_0x570c8d);this[_0xcd5f('0xd')][_0x2d0509[_0xcd5f('0x43')]]=_0x570c8d;this[_0xcd5f('0x40')](_0x570c8d,_0xcd5f('0x17'));}}catch(_0x57d2a8){logger[_0xcd5f('0x3a')]('[%s][voiceQueueReport][queuecallerjoin]',_0x2d0509[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x57d2a8,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x1a')]=function(_0x167bad){try{if(this['isNotNull'](_0x167bad)){logger[_0xcd5f('0x41')](_0xcd5f('0x74'),_0x167bad[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x167bad,{'showHidden':![],'depth':null}));if(this[_0xcd5f('0xb')][_0x167bad[_0xcd5f('0x43')]]){var _0x1d7ef6=_[_0xcd5f('0x75')](this[_0xcd5f('0xb')][_0x167bad[_0xcd5f('0x43')]]);_0x1d7ef6[_0xcd5f('0x76')]=![];_0x1d7ef6[_0xcd5f('0x77')]=null;_0x1d7ef6[_0xcd5f('0x78')]=_0x167bad[_0xcd5f('0x78')];_0x1d7ef6[_0xcd5f('0x79')]=_0x167bad[_0xcd5f('0x79')];_0x1d7ef6[_0xcd5f('0x19')]=!![];_0x1d7ef6['queuecallerabandonAt']=moment()[_0xcd5f('0x57')](_0xcd5f('0x6c'));_0x1d7ef6['queuecallerexitreason']=_0xcd5f('0x7a');_0x1d7ef6[_0xcd5f('0x7b')]=null;logger['info']('[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s',_0x1d7ef6[_0xcd5f('0x44')],_0x1d7ef6['type']);this[_0xcd5f('0xd')][_0x167bad['uniqueid']]=_0x1d7ef6;this[_0xcd5f('0x45')](_0x1d7ef6,'queuecallerabandon');}}}catch(_0x3a9683){logger[_0xcd5f('0x3a')]('[%s][voiceQueueReport][queuecallerabandon]',_0x167bad['uniqueid'],util[_0xcd5f('0x39')](_0x3a9683,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xcd5f('0x1b')]=function(_0x255955){try{if(this[_0xcd5f('0x5e')](_0x255955)){logger['debug'](_0xcd5f('0x7c'),_0x255955[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x255955,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x255955['uniqueid']]){var _0x8b0fea=_[_0xcd5f('0x75')](this['queueReports'][_0x255955[_0xcd5f('0x43')]]);_0x8b0fea[_0xcd5f('0x7d')]=moment()[_0xcd5f('0x57')](_0xcd5f('0x6c'));_0x8b0fea[_0xcd5f('0x7e')]=_0x255955[_0xcd5f('0x7e')];_0x8b0fea[_0xcd5f('0x7f')]=_0x255955[_0xcd5f('0x7f')];logger[_0xcd5f('0x61')](_0xcd5f('0x80'),_0x8b0fea[_0xcd5f('0x44')],_0x8b0fea['type'],_0x255955[_0xcd5f('0x7e')],_0x255955[_0xcd5f('0x7f')]);this[_0xcd5f('0xd')][_0x255955['uniqueid']]=_0x8b0fea;this['emitVoiceQueueChannelSave'](_0x8b0fea,_0xcd5f('0x81'));}}}catch(_0x14eda1){logger[_0xcd5f('0x3a')](_0xcd5f('0x7c'),_0x255955['uniqueid'],util[_0xcd5f('0x39')](_0x14eda1,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x82')]=function(_0x1bff64){try{if(this[_0xcd5f('0x5e')](_0x1bff64)){logger[_0xcd5f('0x41')]('[%s][voiceQueueReport][agentconnect]',_0x1bff64[_0xcd5f('0x43')],util['inspect'](_0x1bff64,{'showHidden':![],'depth':null}));if(this[_0xcd5f('0xb')][_0x1bff64[_0xcd5f('0x43')]]){var _0x37f298=_['last'](this[_0xcd5f('0xb')][_0x1bff64['uniqueid']]);_0x37f298[_0xcd5f('0x76')]=!![];_0x37f298[_0xcd5f('0x83')]=_0xcd5f('0x84');logger['info']('[voiceQueueReport][agentconnect]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETEDBYAGENT',_0x37f298[_0xcd5f('0x44')],_0x37f298['type']);}}}catch(_0x371f25){logger['error'](_0xcd5f('0x85'),_0x1bff64[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x371f25,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x1d')]=function(_0xbbb053){try{if(this[_0xcd5f('0x5e')](_0xbbb053)){logger[_0xcd5f('0x41')](_0xcd5f('0x86'),_0xbbb053[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0xbbb053,{'showHidden':![],'depth':null}));if(this[_0xcd5f('0xb')][_0xbbb053[_0xcd5f('0x43')]]){var _0x4b60e0=_['last'](this[_0xcd5f('0xb')][_0xbbb053[_0xcd5f('0x43')]]);_0x4b60e0[_0xcd5f('0x19')]=![];_0x4b60e0[_0xcd5f('0x87')]=null;_0x4b60e0[_0xcd5f('0x88')]=!![];_0x4b60e0[_0xcd5f('0x7b')]=_0xbbb053[_0xcd5f('0x89')];_0x4b60e0[_0xcd5f('0x78')]=_0xbbb053[_0xcd5f('0x78')];_0x4b60e0['queuecallercomplete']=!![];_0x4b60e0[_0xcd5f('0x8a')]=![];_0x4b60e0[_0xcd5f('0x8b')]=null;if(!_0x4b60e0[_0xcd5f('0x8c')]){if(_0xbbb053['reason']==_0xcd5f('0x8c')){_0x4b60e0[_0xcd5f('0x83')]=_0xcd5f('0x8d');logger[_0xcd5f('0x61')]('[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED',_0x4b60e0[_0xcd5f('0x44')],_0x4b60e0[_0xcd5f('0x49')]);}else{if(_[_0xcd5f('0x8e')](_0xbbb053[_0xcd5f('0x35')][_0xcd5f('0x8f')](),_0xcd5f('0x90'))){if(this['queueReports'][_0xbbb053[_0xcd5f('0x91')]]){var _0x1c3f83=_[_0xcd5f('0x75')](this['queueReports'][_0xbbb053['linkedid']]);_0x1c3f83['queuecallercomplete']=![];_0x1c3f83[_0xcd5f('0x8a')]=!![];_0x1c3f83[_0xcd5f('0x8b')]=moment(_0x4b60e0[_0xcd5f('0x6b')])[_0xcd5f('0x92')](_0xbbb053[_0xcd5f('0x78')],_0xcd5f('0x93'))['format'](_0xcd5f('0x6c'));_0x1c3f83['queuecallerexitreason']=_0xcd5f('0x94');_0x1c3f83[_0xcd5f('0x8c')]=!![];_0x1c3f83[_0xcd5f('0x95')]=_0xcd5f('0x96');_0x1c3f83['transferexten']=_0xbbb053['destexten'];_0x1c3f83[_0xcd5f('0x97')]=_0xbbb053[_0xcd5f('0x43')];logger[_0xcd5f('0x61')](_0xcd5f('0x98'),_0x1c3f83[_0xcd5f('0x44')],_0x1c3f83['type']);var _0x46273b=this[_0xcd5f('0xb')][_0xbbb053[_0xcd5f('0x91')]];this[_0xcd5f('0xb')][_0xbbb053[_0xcd5f('0x91')]]=this[_0xcd5f('0xb')][_0xbbb053[_0xcd5f('0x43')]];this[_0xcd5f('0xb')][_0xbbb053[_0xcd5f('0x43')]]=_0x46273b;}}else{_0x4b60e0[_0xcd5f('0x83')]='COMPLETEDBY'+_0xbbb053['reason'][_0xcd5f('0x99')]();logger[_0xcd5f('0x61')](_0xcd5f('0x9a'),_0x4b60e0['name'],_0x4b60e0[_0xcd5f('0x49')],_0x4b60e0[_0xcd5f('0x83')]);}}}this[_0xcd5f('0xd')][_0xbbb053[_0xcd5f('0x43')]]=_0x4b60e0;this[_0xcd5f('0x45')](_0x4b60e0,_0xcd5f('0x1c'));}}}catch(_0x1e71f9){logger['error'](_0xcd5f('0x86'),_0xbbb053[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x1e71f9,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x9b')]=function(_0x273190){try{if(this[_0xcd5f('0x5e')](_0x273190)){logger[_0xcd5f('0x41')](_0xcd5f('0x9c'),_0x273190[_0xcd5f('0x43')],util['inspect'](_0x273190,{'showHidden':![],'depth':null}));this['addVariable'](_0x273190['uniqueid'],_[_0xcd5f('0x72')](_0x273190[_0xcd5f('0x9d')])[0x0],_0x273190[_0xcd5f('0x9e')]);if(this[_0xcd5f('0xb')][_0x273190[_0xcd5f('0x43')]]){var _0x4498c6=_[_0xcd5f('0x75')](this[_0xcd5f('0xb')][_0x273190[_0xcd5f('0x43')]]);if(_0x4498c6){if(this[_0xcd5f('0x5e')](_0x273190[_0xcd5f('0x9d')])&&this[_0xcd5f('0x5e')](_0x273190['variable']['queuestatus'])){switch(_0x273190[_0xcd5f('0x9e')]){case _0xcd5f('0x9f'):_0x4498c6[_0xcd5f('0x8a')]=![];_0x4498c6['queuecallerexitAt']=null;break;case _0xcd5f('0xa0'):_0x4498c6[_0xcd5f('0xa1')]=_0xcd5f('0xa2');_0x4498c6['queuecallerexit']=!![];_0x4498c6[_0xcd5f('0x8b')]=moment()['format'](_0xcd5f('0x6c'));_0x4498c6['queuecallerleaveAt']=moment()['format'](_0xcd5f('0x6c'));logger[_0xcd5f('0x41')](_0xcd5f('0xa3'),_0x273190[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x4498c6,{'showHidden':![],'depth':null}));ami[_0xcd5f('0x3f')](_0xcd5f('0xa4'),_0x4498c6);break;default:_0x4498c6[_0xcd5f('0x8a')]=!![];_0x4498c6[_0xcd5f('0x8b')]=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');_0x4498c6[_0xcd5f('0x7d')]=moment()[_0xcd5f('0x57')]('YYYY-MM-DD\x20HH:mm:ss');}_0x4498c6['queuecallerabandon']=![];_0x4498c6[_0xcd5f('0x87')]=null;_0x4498c6[_0xcd5f('0x83')]=_0x273190[_0xcd5f('0x9e')];this[_0xcd5f('0xd')][_0x273190[_0xcd5f('0x43')]]=_0x4498c6;this[_0xcd5f('0x45')](_0x4498c6,_0xcd5f('0x1f'));}else if(this['isNotNull'](_0x273190[_0xcd5f('0x9d')])&&this[_0xcd5f('0x5e')](_0x273190['variable']['queueposition'])){if(!_0x4498c6[_0xcd5f('0x19')]){_0x4498c6[_0xcd5f('0x8a')]=!![];_0x4498c6[_0xcd5f('0x8b')]=moment()[_0xcd5f('0x57')](_0xcd5f('0x6c'));_0x4498c6[_0xcd5f('0x83')]=_0xcd5f('0xa5');_0x4498c6[_0xcd5f('0x7d')]=moment()[_0xcd5f('0x57')](_0xcd5f('0x6c'));this['channels'][_0x273190[_0xcd5f('0x43')]]=_0x4498c6;}}logger[_0xcd5f('0x61')](_0xcd5f('0xa6'),_0x273190[_0xcd5f('0x43')],_0x4498c6[_0xcd5f('0x44')],_0x4498c6[_0xcd5f('0x49')],_[_0xcd5f('0x72')](_0x273190[_0xcd5f('0x9d')])[0x0],_0x273190['value']);_0x4498c6[_0xcd5f('0x12')]=this[_0xcd5f('0x12')][_0x273190[_0xcd5f('0x43')]];}}}}catch(_0x227dd8){logger['error']('[%s][voiceQueueReport][varset]',_0x273190['uniqueid'],util[_0xcd5f('0x39')](_0x227dd8,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xcd5f('0xa7')]=function(_0x58949b,_0x1283de,_0xad5c4e){var _0x46b263=['rtpaudioqos',_0xcd5f('0xa8'),_0xcd5f('0xa9'),'rtpaudioqosjitterbridged','rtpaudioqosloss','rtpaudioqoslossbridged',_0xcd5f('0xaa'),_0xcd5f('0xab'),_0xcd5f('0xac'),_0xcd5f('0xad'),_0xcd5f('0xae'),_0xcd5f('0xaf'),_0xcd5f('0xb0'),_0xcd5f('0xb1'),_0xcd5f('0xb2'),_0xcd5f('0xb3'),_0xcd5f('0x89'),_0xcd5f('0xb4'),_0xcd5f('0xb5')];if(!_[_0xcd5f('0x33')](_0x1283de)&&!_[_0xcd5f('0xb6')](_0x46b263,_0x1283de)){if(_[_0xcd5f('0x6a')](this['variables'][_0x58949b])){this[_0xcd5f('0x12')][_0x58949b]={};}this[_0xcd5f('0x12')][_0x58949b][_0x1283de]=_0xad5c4e;}};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0xb7')]=function(_0x1f9127){try{if(this[_0xcd5f('0x5e')](_0x1f9127)){logger[_0xcd5f('0x41')]('[%s][voiceQueueReport][hangup]',_0x1f9127[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x1f9127,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x1f9127[_0xcd5f('0x43')]]){for(var _0x234374=0x0,_0x4820d7={};_0x234374<this[_0xcd5f('0xb')][_0x1f9127[_0xcd5f('0x43')]][_0xcd5f('0xb8')];_0x234374+=0x1){_0x4820d7=this[_0xcd5f('0xb')][_0x1f9127[_0xcd5f('0x43')]][_0x234374];if(this[_0xcd5f('0xf')][_0x4820d7[_0xcd5f('0x5f')]]){if(_0x4820d7[_0xcd5f('0x8a')]){this[_0xcd5f('0xf')][_0x4820d7[_0xcd5f('0x5f')]][_0xcd5f('0xb9')]+=0x1;}if(_0x4820d7[_0xcd5f('0x19')]){this[_0xcd5f('0xf')][_0x4820d7['queue']][_0xcd5f('0xba')]+=0x1;}this[_0xcd5f('0xf')][_0x4820d7[_0xcd5f('0x5f')]][_0xcd5f('0xbb')]+=moment(_0x4820d7[_0xcd5f('0x7d')])[_0xcd5f('0xbc')](_0x4820d7[_0xcd5f('0x6b')],'seconds')||0x0;if(_0x234374===this['queueReports'][_0x1f9127[_0xcd5f('0x43')]][_0xcd5f('0xb8')]-0x1){this['voiceQueues'][_0x4820d7[_0xcd5f('0x5f')]][_0xcd5f('0x4e')]+=moment()[_0xcd5f('0xbd')](0x0)[_0xcd5f('0xbc')](_0x4820d7[_0xcd5f('0x6b')],_0xcd5f('0x93'));this[_0xcd5f('0xf')][_0x4820d7['queue']][_0xcd5f('0x4f')]+=0x1;if(_0x4820d7['queuecallercomplete']){this[_0xcd5f('0xf')][_0x4820d7[_0xcd5f('0x5f')]][_0xcd5f('0x4b')]+=0x1;this[_0xcd5f('0xf')][_0x4820d7[_0xcd5f('0x5f')]][_0xcd5f('0xbe')]+=moment()[_0xcd5f('0xbd')](0x0)[_0xcd5f('0xbc')](_0x4820d7['queuecallerleaveAt'],_0xcd5f('0x93'));_0x4820d7[_0xcd5f('0x77')]=moment()[_0xcd5f('0x57')](_0xcd5f('0x6c'));_0x4820d7['queuecallerexit']=![];_0x4820d7[_0xcd5f('0x8b')]=null;}if(_0x4820d7['queuecallerexit']){_0x4820d7[_0xcd5f('0xa1')]=_0xcd5f('0xb9');logger[_0xcd5f('0x41')](_0xcd5f('0xbf'),_0x1f9127[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x4820d7,{'showHidden':![],'depth':null}));ami[_0xcd5f('0x3f')]('custom:queuecallerunmanaged',_0x4820d7);}if(_0x4820d7[_0xcd5f('0x19')]){_0x4820d7[_0xcd5f('0xa1')]=_0xcd5f('0xba');logger[_0xcd5f('0x41')](_0xcd5f('0xc0'),_0x1f9127[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x4820d7,{'showHidden':![],'depth':null}));ami['emit'](_0xcd5f('0xc1'),_0x4820d7);}}else{this[_0xcd5f('0xf')][_0x4820d7['queue']][_0xcd5f('0x4e')]+=this[_0xcd5f('0xf')][_0x4820d7[_0xcd5f('0x5f')]][_0xcd5f('0xbb')];}logger['info'](_0xcd5f('0xc2'),_0x1f9127[_0xcd5f('0x43')],_0x4820d7[_0xcd5f('0x44')],_0x4820d7[_0xcd5f('0x49')],_0x1f9127[_0xcd5f('0xc3')]);this[_0xcd5f('0xd')][_0x1f9127['uniqueid']]=_0x4820d7;this[_0xcd5f('0x45')](_0x4820d7,_0xcd5f('0x20'));this[_0xcd5f('0x48')](this[_0xcd5f('0xf')][_0x4820d7[_0xcd5f('0x5f')]],'hangup');}}logger[_0xcd5f('0x41')]('[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:',_0x1f9127[_0xcd5f('0x43')],util[_0xcd5f('0x39')](this['queueReports'][_0x1f9127[_0xcd5f('0x43')]],{'showHidden':![],'depth':null}));ami[_0xcd5f('0x3f')]('custom:voiceQueueReport',this[_0xcd5f('0xb')][_0x1f9127[_0xcd5f('0x43')]]);delete this['queueReports'][_0x1f9127['uniqueid']];delete this[_0xcd5f('0xd')][_0x1f9127[_0xcd5f('0x43')]];}if(this[_0xcd5f('0x12')][_0x1f9127[_0xcd5f('0x43')]]){delete this[_0xcd5f('0x12')][_0x1f9127['uniqueid']];}}}catch(_0x1739f7){logger[_0xcd5f('0x3a')]('[%s][voiceQueueReport][hangup]',_0x1f9127[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x1739f7,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xcd5f('0x2e')]['syncAttendedTransfer']=function(_0x49244e){try{if(this[_0xcd5f('0x5e')](_0x49244e)){logger[_0xcd5f('0x41')]('[%s][voiceQueueReport][attendedtransfer]',_0x49244e['uniqueid'],util['inspect'](_0x49244e,{'showHidden':![],'depth':null}));var _0x53656e;if(this[_0xcd5f('0xb')][_0x49244e[_0xcd5f('0xc4')]]){_0x53656e=_[_0xcd5f('0x75')](this['queueReports'][_0x49244e[_0xcd5f('0xc4')]]);_0x53656e['transferexten']=_0x49244e[_0xcd5f('0xc5')];_0x53656e[_0xcd5f('0x97')]=_0x49244e[_0xcd5f('0xc6')];_0x53656e[_0xcd5f('0x83')]=_0xcd5f('0xc7');_0x53656e[_0xcd5f('0x8c')]=!![];_0x53656e[_0xcd5f('0x95')]=_0xcd5f('0xc8');if(this[_0xcd5f('0xb')][_0x49244e['secondtransfereruniqueid']]){var _0x1c38dd=this[_0xcd5f('0xb')][_0x49244e[_0xcd5f('0xc6')]];this['queueReports'][_0x49244e[_0xcd5f('0xc6')]]=this['queueReports'][_0x49244e['transfereeuniqueid']];this[_0xcd5f('0xb')][_0x49244e[_0xcd5f('0xc4')]]=_0x1c38dd;var _0x52ff3d=_['last'](this[_0xcd5f('0xb')][_0x49244e[_0xcd5f('0xc4')]]);_0x52ff3d[_0xcd5f('0x30')]=!![];}logger['info'](_0xcd5f('0xc9'),_0x49244e[_0xcd5f('0x43')],_0x53656e[_0xcd5f('0x44')],_0x53656e['type'],_0x53656e['transferexten'],_0x53656e[_0xcd5f('0x97')]);}else if(this[_0xcd5f('0xb')][_0x49244e['transfertargetuniqueid']]){_0x53656e=_[_0xcd5f('0x75')](this[_0xcd5f('0xb')][_0x49244e[_0xcd5f('0xca')]]);_0x53656e[_0xcd5f('0xcb')]=_0x49244e[_0xcd5f('0xcc')];_0x53656e[_0xcd5f('0x97')]=_0x49244e[_0xcd5f('0xcd')];_0x53656e[_0xcd5f('0x83')]=_0xcd5f('0xc7');_0x53656e[_0xcd5f('0x8c')]=!![];_0x53656e[_0xcd5f('0x95')]=_0xcd5f('0xc8');if(this[_0xcd5f('0xb')][_0x49244e['origtransfereruniqueid']]){var _0x1c38dd=this['queueReports'][_0x49244e['origtransfereruniqueid']];this[_0xcd5f('0xb')][_0x49244e[_0xcd5f('0xcd')]]=this['queueReports'][_0x49244e['transfertargetuniqueid']];this['queueReports'][_0x49244e[_0xcd5f('0xca')]]=_0x1c38dd;var _0x52ff3d=_[_0xcd5f('0x75')](this[_0xcd5f('0xb')][_0x49244e[_0xcd5f('0xca')]]);_0x52ff3d[_0xcd5f('0x30')]=!![];}logger['info'](_0xcd5f('0xc9'),_0x49244e['uniqueid'],_0x53656e[_0xcd5f('0x44')],_0x53656e[_0xcd5f('0x49')],_0x53656e['transferexten'],_0x53656e[_0xcd5f('0x97')]);}}}catch(_0x132637){logger['error']('[%s][voiceQueueReport][attendedtransfer]',_0x49244e[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x132637,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x25')]=function(_0x263704){try{if(this['isNotNull'](_0x263704)){logger[_0xcd5f('0x41')](_0xcd5f('0xce'),_0x263704[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x263704,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x263704[_0xcd5f('0xc4')]]){var _0x28bb59=_[_0xcd5f('0x75')](this[_0xcd5f('0xb')][_0x263704[_0xcd5f('0xc4')]]);_0x28bb59['queuecallerexitreason']=_0xcd5f('0xcf');_0x28bb59[_0xcd5f('0x8c')]=!![];_0x28bb59['transfertype']='BLIND';_0x28bb59[_0xcd5f('0xcb')]=_0x263704['extension'];_0x28bb59[_0xcd5f('0x97')]=_0x263704[_0xcd5f('0xc4')];logger[_0xcd5f('0x61')](_0xcd5f('0xd0'),_0x263704[_0xcd5f('0x43')],_0x28bb59[_0xcd5f('0x44')],_0x28bb59[_0xcd5f('0x49')],_0x28bb59[_0xcd5f('0xcb')],_0x28bb59['transferuniqueid']);this[_0xcd5f('0xb7')]({'event':_0xcd5f('0xd1'),'uniqueid':_0x263704[_0xcd5f('0xc4')],'context':_0x263704['context'],'channel':_0x263704['transfererchannel']});}}}catch(_0x1a0f54){logger[_0xcd5f('0x3a')](_0xcd5f('0xce'),_0x263704['uniqueid'],util[_0xcd5f('0x39')](_0x1a0f54,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0x22')]=function(_0x1e6e40){try{if(this[_0xcd5f('0x5e')](_0x1e6e40)){logger[_0xcd5f('0x41')](_0xcd5f('0xd2'),_0x1e6e40['uniqueid'],util[_0xcd5f('0x39')](_0x1e6e40,{'showHidden':![],'depth':null}));if(this[_0xcd5f('0xb')][_0x1e6e40['uniqueid']]){var _0x3d0f93=_[_0xcd5f('0x75')](this[_0xcd5f('0xb')][_0x1e6e40[_0xcd5f('0x43')]]);if(!_[_0xcd5f('0x33')](_0x3d0f93[_0xcd5f('0x7d')])){_0x3d0f93[_0xcd5f('0xd3')]=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');logger[_0xcd5f('0x61')](_0xcd5f('0xd4'),_0x1e6e40[_0xcd5f('0x43')],_0x3d0f93[_0xcd5f('0xd3')]);}}}}catch(_0x43100e){logger[_0xcd5f('0x3a')](_0xcd5f('0xd2'),_0x1e6e40[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x43100e,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xcd5f('0x2e')][_0xcd5f('0xd5')]=function(_0x28bbb3){try{if(this[_0xcd5f('0x5e')](_0x28bbb3)){logger[_0xcd5f('0x41')](_0xcd5f('0xd6'),_0x28bbb3[_0xcd5f('0x43')],util[_0xcd5f('0x39')](_0x28bbb3,{'showHidden':![],'depth':null}));if(this[_0xcd5f('0xb')][_0x28bbb3[_0xcd5f('0x43')]]){var _0x4f8bac=_['last'](this['queueReports'][_0x28bbb3[_0xcd5f('0x43')]]);if(!_[_0xcd5f('0x33')](_0x4f8bac['mohstarttime'])){_0x4f8bac[_0xcd5f('0xd7')]+=moment()[_0xcd5f('0xbd')](0x0)['diff'](_0x4f8bac[_0xcd5f('0xd3')],'seconds');logger[_0xcd5f('0x61')]('[%s][voiceQueueReport][musiconholdstop]\x20mohtime:%s',_0x28bbb3['uniqueid'],_0x4f8bac[_0xcd5f('0xd7')]);delete _0x4f8bac['mohstarttime'];}}}}catch(_0x136f31){logger[_0xcd5f('0x3a')]('[%s][voiceQueueReport][musiconholdstop]',_0x28bbb3['uniqueid'],util[_0xcd5f('0x39')](_0x136f31,{'showHidden':![],'depth':null}));}};module[_0xcd5f('0xd8')]=VoiceQueueReport;