e33240bd5104b88392b4cd9878b5781988dbaea1
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 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0type:%s','pick','[%s][voiceQueueReport][queuecallerabandon]','last','queuecallercomplete','queuecallercompleteAt','holdtime','originalposition','queuecallerabandonAt','queuecallerexitreason','ABANDONED','lastAssignedTo','[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s','syncQueueCallerLeave','[%s][voiceQueueReport][queuecallerleave]','queuecallerleaveAt','connectedlinename','[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s'];(function(_0x108b55,_0x3a9cdf){var _0x499f58=function(_0x228550){while(--_0x228550){_0x108b55['push'](_0x108b55['shift']());}};_0x499f58(++_0x3a9cdf);}(_0x9e6e,0x160));var _0xe9e6=function(_0x4d763d,_0x2e9bec){_0x4d763d=_0x4d763d-0x0;var _0x3e74b7=_0x9e6e[_0x4d763d];return _0x3e74b7;};'use strict';var _=require(_0xe9e6('0x0'));var moment=require(_0xe9e6('0x1'));var util=require(_0xe9e6('0x2'));var Redis=require(_0xe9e6('0x3'));var config=require('../../../config/environment');var logger=require(_0xe9e6('0x4'))(_0xe9e6('0x5'));var ami=require(_0xe9e6('0x6'));var QueueReport=require(_0xe9e6('0x7'));var VoiceQueueSummary=require(_0xe9e6('0x8'));config[_0xe9e6('0x9')]=_['defaults'](config[_0xe9e6('0x9')],{'host':'localhost','port':0x18eb});var io=require(_0xe9e6('0xa'))(new Redis(config[_0xe9e6('0x9')]));var Sequence=function(){};Sequence['prototype'][_0xe9e6('0xb')]=function(_0x3a9238){this[_0xe9e6('0xc')]=this[_0xe9e6('0xc')]?this[_0xe9e6('0xc')][_0xe9e6('0xd')](_0x3a9238):_0x3a9238();};function VoiceQueueReport(_0x4947c2){this['sequence']=new Sequence();this['queueReports']={};this['realtime']=_0x4947c2;this[_0xe9e6('0xe')]=_0x4947c2[_0xe9e6('0xe')];this[_0xe9e6('0xf')]=_0x4947c2[_0xe9e6('0x10')];this[_0xe9e6('0x11')]=_0x4947c2['voiceQueues'];this['campaigns']=_0x4947c2[_0xe9e6('0x12')];this[_0xe9e6('0x13')]=initializeSummary();this[_0xe9e6('0x14')]={};ami['on'](_0xe9e6('0x15'),this[_0xe9e6('0x16')][_0xe9e6('0x17')](this));ami['on'](_0xe9e6('0x18'),this[_0xe9e6('0x19')][_0xe9e6('0x17')](this));ami['on'](_0xe9e6('0x1a'),this['syncQueueMember']['bind'](this));ami['on'](_0xe9e6('0x1b'),this[_0xe9e6('0x1c')][_0xe9e6('0x17')](this));ami['on'](_0xe9e6('0x1d'),this[_0xe9e6('0x1e')]['bind'](this));ami['on'](_0xe9e6('0x1f'),this[_0xe9e6('0x20')][_0xe9e6('0x17')](this));ami['on'](_0xe9e6('0x21'),this['syncQueueCallerLeave']['bind'](this));ami['on']('agentcomplete',this['syncAgentComplete'][_0xe9e6('0x17')](this));ami['on'](_0xe9e6('0x22'),this[_0xe9e6('0x23')]['bind'](this));ami['on'](_0xe9e6('0x24'),this['syncVarSet'][_0xe9e6('0x17')](this));ami['on'](_0xe9e6('0x25'),this[_0xe9e6('0x26')][_0xe9e6('0x17')](this));ami['on'](_0xe9e6('0x27'),this[_0xe9e6('0x28')][_0xe9e6('0x17')](this));ami['on']('musiconholdstart',this[_0xe9e6('0x29')]['bind'](this));ami['on']('musiconholdstop',this[_0xe9e6('0x2a')][_0xe9e6('0x17')](this));ami['on'](_0xe9e6('0x2b'),this[_0xe9e6('0x2c')][_0xe9e6('0x17')](this));ami['on']('blindtransfer',this[_0xe9e6('0x2d')][_0xe9e6('0x17')](this));this[_0xe9e6('0x2e')]();this[_0xe9e6('0x2f')]();}function clearChannels(_0x205f84){if(!_['isEmpty'](_0x205f84)){for(var _0x1ef867 in _0x205f84){if(_0x205f84[_0xe9e6('0x30')](_0x1ef867)){delete _0x205f84[_0x1ef867];}}}}function clearCampaigns(_0x25fa5e){if(!_[_0xe9e6('0x31')](_0x25fa5e)){for(var _0x4a5980 in _0x25fa5e){if(_0x25fa5e[_0xe9e6('0x30')](_0x4a5980)){_0x25fa5e[_0x4a5980]['originated']=0x0;}}}}function clearVoiceQueues(_0x400514){if(!_['isEmpty'](_0x400514)){for(var _0xc04c3a in _0x400514){if(_0x400514['hasOwnProperty'](_0xc04c3a)){_0x400514[_0xc04c3a][_0xe9e6('0x32')]=0x0;_0x400514[_0xc04c3a][_0xe9e6('0x33')]=0x0;_0x400514[_0xc04c3a][_0xe9e6('0x34')]=0x0;_0x400514[_0xc04c3a][_0xe9e6('0x35')]=0x0;_0x400514[_0xc04c3a]['queueStatusComplete']=!![];}}}}function clearAgentBooked(_0x147f30){if(!_[_0xe9e6('0x31')](_0x147f30)){for(var _0x201fc6 in _0x147f30){if(_0x147f30[_0xe9e6('0x30')](_0x201fc6)){_0x147f30[_0x201fc6]['unlockRR']=!![];}}}}function initializeSummary(){return{'id':null,'completeEvent':null,'isRunning':![],'queues':{},'queuestatus':{},'statusRequests':0x0};}VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x37')]=function(){var _0x4b1249=this;for(var _0x37641d in this['channels']){if(this[_0xe9e6('0xf')][_0xe9e6('0x30')](_0x37641d)&&!this[_0xe9e6('0xf')][_0x37641d][_0xe9e6('0x38')]){this[_0xe9e6('0x39')]['enqueue'](function(){if(!_[_0xe9e6('0x3a')](_0x4b1249[_0xe9e6('0xf')][_0x37641d])){return ami[_0xe9e6('0x3b')]({'action':_0xe9e6('0x3c'),'channel':_0x4b1249[_0xe9e6('0xf')][_0x37641d][_0xe9e6('0x3d')]})[_0xe9e6('0x3e')](function(_0x57f692){if(_0x57f692[_0xe9e6('0x3f')]===_0xe9e6('0x40')){setTimeout(function(){if(_0x4b1249[_0xe9e6('0xf')][_0x37641d]){delete _0x4b1249[_0xe9e6('0xf')][_0x37641d];logger[_0xe9e6('0x41')]('[%s][voiceQueueReport][checkChannel]',_0x37641d,util[_0xe9e6('0x42')](_0x57f692,{'showHidden':![],'depth':null}));}if(_0x4b1249[_0xe9e6('0x43')][_0x37641d]){delete _0x4b1249['queueReports'][_0x37641d];logger[_0xe9e6('0x41')](_0xe9e6('0x44'),_0x37641d,util['inspect'](_0x57f692,{'showHidden':![],'depth':null}));}if(_0x4b1249[_0xe9e6('0x14')][_0x37641d]){delete _0x4b1249[_0xe9e6('0x14')][_0x37641d];logger[_0xe9e6('0x41')](_0xe9e6('0x45'),_0x37641d,util[_0xe9e6('0x42')](_0x57f692,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport['prototype'][_0xe9e6('0x28')]=function(){logger[_0xe9e6('0x41')](_0xe9e6('0x46'));clearChannels(this[_0xe9e6('0xf')]);this[_0xe9e6('0x47')](this[_0xe9e6('0x43')]);clearAgentBooked(this[_0xe9e6('0xe')]);clearVoiceQueues(this[_0xe9e6('0x11')]);clearCampaigns(this[_0xe9e6('0x12')]);this['summary']=initializeSummary();};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x47')]=function(_0x304b30){var _0x5c544c=this;if(!_[_0xe9e6('0x31')](_0x304b30)){for(var _0x5df61d in _0x304b30){if(_0x304b30[_0xe9e6('0x30')](_0x5df61d)){_0x5c544c[_0xe9e6('0x48')](_0x304b30[_0x5df61d],'clearqueuereport');delete _0x304b30[_0x5df61d];}}}};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x49')]=function(_0x5800d5,_0x4f3151,_0x23e044){io['to'](_0x5800d5)['emit'](_0x4f3151,_0x23e044);};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x4a')]=function(_0x4b390e,_0x15e8d0){logger['debug'](_0xe9e6('0x4b')+_0x15e8d0+']\x20sending\x20voice_queue_channel:save\x20event:',_0x4b390e[_0xe9e6('0x4c')],util[_0xe9e6('0x42')](_0x4b390e,{'showHidden':![],'depth':null}));this[_0xe9e6('0x49')](util[_0xe9e6('0x4d')](_0xe9e6('0x4e'),_0x4b390e[_0xe9e6('0x4f')]),_0xe9e6('0x50'),_0x4b390e);io[_0xe9e6('0x49')](_0xe9e6('0x51'),_0x4b390e);};VoiceQueueReport['prototype'][_0xe9e6('0x48')]=function(_0x561b7f,_0x2e1be7){logger['debug'](_0xe9e6('0x4b')+_0x2e1be7+_0xe9e6('0x52'),_0x561b7f['uniqueid'],util[_0xe9e6('0x42')](_0x561b7f,{'showHidden':![],'depth':null}));if(_0x561b7f['queuecallerexitreason']===_0xe9e6('0x53')){return;}this[_0xe9e6('0x49')](util['format'](_0xe9e6('0x4e'),_0x561b7f[_0xe9e6('0x4f')]),_0xe9e6('0x54'),_0x561b7f);io['emit'](_0xe9e6('0x55'),_0x561b7f);};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x56')]=function(_0xc076c6){if(_0xc076c6[_0xe9e6('0x57')]==='inbound'){logger[_0xe9e6('0x58')](_0xe9e6('0x59'),util['inspect'](_0xc076c6,{'showHidden':![],'depth':null}));this['emit'](util['format'](_0xe9e6('0x4e'),_0xc076c6['name']),_0xe9e6('0x5a'),_0xc076c6);}};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x5b')]=function(_0x160305){return _0x160305!==null&&!_[_0xe9e6('0x5c')](_0x160305);};VoiceQueueReport[_0xe9e6('0x36')]['loopQueueShow']=function(){var _0x5a5d27=this;setInterval(function(){_0x5a5d27[_0xe9e6('0x37')]();ami[_0xe9e6('0x3b')]({'action':_0xe9e6('0x5d')})[_0xe9e6('0x3e')](function(_0x48cd0b){logger['error'](_0xe9e6('0x5e'),util[_0xe9e6('0x42')](_0x48cd0b,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x2e')]=function(){var _0x226412=this;setInterval(function(){if(!_0x226412[_0xe9e6('0x13')][_0xe9e6('0x5f')]){return ami[_0xe9e6('0x3b')]({'action':_0xe9e6('0x15')})[_0xe9e6('0x60')](function(_0x34148){_0x226412[_0xe9e6('0x13')]['id']=_0x34148[_0xe9e6('0x61')];_0x226412[_0xe9e6('0x13')][_0xe9e6('0x5f')]=!![];_0x226412[_0xe9e6('0x13')][_0xe9e6('0x62')][_0x34148['actionid']]={};})[_0xe9e6('0x3e')](function(_0x4c45e4){logger[_0xe9e6('0x41')](_0xe9e6('0x63'),util[_0xe9e6('0x42')](_0x4c45e4,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport[_0xe9e6('0x36')]['createQueueSummaryReport']=function(_0x2a3e92,_0x95ade5){var _0x12c1dd=this[_0xe9e6('0x13')][_0xe9e6('0x5d')][_0x2a3e92[_0xe9e6('0x64')]][_0xe9e6('0x65')];var _0x522a22=new VoiceQueueSummary(_0x2a3e92);return _0x522a22['createReport'](_0x95ade5[_0xe9e6('0xe')],this['agents'],_0x12c1dd,this[_0xe9e6('0x66')][_0xe9e6('0xf')]);};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x67')]=function(_0x58b293,_0x52bde8){var _0x481806=this[_0xe9e6('0x68')](_0x58b293,_0x52bde8);var _0x55082d=![];_0x55082d=_0x481806[_0xe9e6('0x69')](_0x58b293);if(_0x55082d){Object[_0xe9e6('0x6a')](_0x58b293,_0x481806);this[_0xe9e6('0x66')][_0xe9e6('0x11')][_0x58b293[_0xe9e6('0x64')]]=_0x58b293;this[_0xe9e6('0x56')](_0x481806);}};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x1c')]=function(_0x24cee7){var _0x1e2d24=null;var _0x2da5ea=this['summary']['id'];if(this[_0xe9e6('0x13')][_0xe9e6('0x62')][_0x2da5ea]){_0x1e2d24=this[_0xe9e6('0x13')][_0xe9e6('0x62')][_0x2da5ea][_0x24cee7[_0xe9e6('0x61')]];}if(!_0x1e2d24){this['summary']=initializeSummary();return;}var _0x1ed37c=this[_0xe9e6('0x11')][_0x1e2d24[_0xe9e6('0x4f')]];if(_0x1ed37c[_0xe9e6('0x57')]===_0xe9e6('0x6b')){this[_0xe9e6('0x67')](_0x1ed37c,_0x1e2d24);}else if(_0x1ed37c[_0xe9e6('0x57')]===_0xe9e6('0x6c')){var _0x53ebcd=this[_0xe9e6('0x68')](_0x1ed37c,_0x1e2d24);ami[_0xe9e6('0x49')]('custom:queuesummary',_0x53ebcd);}this[_0xe9e6('0x13')][_0xe9e6('0x6d')]-=0x1;var _0x108301=this[_0xe9e6('0x13')][_0xe9e6('0x6d')]>0x0?!![]:![];if(!_0x108301){return this[_0xe9e6('0x19')](this[_0xe9e6('0x13')]['completeEvent']);}};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x6e')]=function(_0x56fbb3){var _0xca0d63=this['summary']['id'];if(this[_0xe9e6('0x13')]['queuestatus'][_0xca0d63]&&this[_0xe9e6('0x13')][_0xe9e6('0x62')][_0xca0d63][_0x56fbb3['actionid']]){this['summary'][_0xe9e6('0x62')][_0xca0d63][_0x56fbb3[_0xe9e6('0x61')]][_0xe9e6('0xe')][_0xe9e6('0x6f')](_0x56fbb3);}};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x16')]=function(_0x1c80aa){var _0x26cd16=this;try{if(this[_0xe9e6('0x5b')](_0x1c80aa)&&this[_0xe9e6('0x5b')](_0x1c80aa[_0xe9e6('0x4f')])){logger[_0xe9e6('0x58')](_0xe9e6('0x70'),util[_0xe9e6('0x42')](_0x1c80aa,{'showHidden':![],'depth':null}));var _0x31458e=this[_0xe9e6('0x11')][_0x1c80aa[_0xe9e6('0x4f')]];if(_0x31458e){logger[_0xe9e6('0x71')]('[voiceQueueReport][queuesummary]\x20name:%s',_0x31458e['name']);this['summary']['queues'][_0x31458e[_0xe9e6('0x64')]]={'summaryEvent':_0x1c80aa};this[_0xe9e6('0x13')][_0xe9e6('0x6d')]+=0x1;return ami[_0xe9e6('0x3b')]({'action':_0xe9e6('0x62'),'queue':_0x31458e['name']})[_0xe9e6('0x60')](function(_0x41746a){if(!_0x26cd16[_0xe9e6('0x13')][_0xe9e6('0x62')][_0x1c80aa[_0xe9e6('0x61')]]){_0x26cd16['summary']['queuestatus'][_0x1c80aa[_0xe9e6('0x61')]]={};}_0x26cd16[_0xe9e6('0x13')][_0xe9e6('0x62')][_0x1c80aa[_0xe9e6('0x61')]][_0x41746a[_0xe9e6('0x61')]]={'queue':_0x31458e['name'],'agents':[]};})[_0xe9e6('0x3e')](function(_0x21c6bb){throw _0x21c6bb;});}}}catch(_0x4e5427){logger['error'](_0xe9e6('0x63'),util[_0xe9e6('0x42')](_0x4e5427,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x19')]=function(_0x2e1a86){if(this[_0xe9e6('0x13')]['statusRequests']>0x0){this[_0xe9e6('0x13')][_0xe9e6('0x72')]=_0x2e1a86;return;}logger[_0xe9e6('0x58')](_0xe9e6('0x73'),util['inspect'](_0x2e1a86,{'showHidden':![],'depth':null}));this[_0xe9e6('0x13')]=initializeSummary();ami[_0xe9e6('0x49')]('custom:queuesummarycomplete',{});};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x1e')]=function(_0x3244a9){try{if(this[_0xe9e6('0x5b')](_0x3244a9)){logger['debug'](_0xe9e6('0x74'),_0x3244a9['uniqueid'],util[_0xe9e6('0x42')](_0x3244a9,{'showHidden':![],'depth':null}));if(_[_0xe9e6('0x5c')](this[_0xe9e6('0x43')][_0x3244a9['uniqueid']])){this['queueReports'][_0x3244a9[_0xe9e6('0x4c')]]=[];}if(_[_0xe9e6('0x5c')](this[_0xe9e6('0xf')][_0x3244a9['uniqueid']])){this[_0xe9e6('0xf')][_0x3244a9[_0xe9e6('0x4c')]]={};}var _0x591598=new QueueReport();_0x591598[_0xe9e6('0x4f')]=_0x3244a9['queue'];_0x591598[_0xe9e6('0x57')]=this[_0xe9e6('0x11')][_0x591598[_0xe9e6('0x4f')]]&&this['voiceQueues'][_0x591598[_0xe9e6('0x4f')]][_0xe9e6('0x57')]?this[_0xe9e6('0x11')][_0x591598[_0xe9e6('0x4f')]][_0xe9e6('0x57')]||_0xe9e6('0x6b'):_0xe9e6('0x6b');_0x591598[_0xe9e6('0x75')]=moment()['format'](_0xe9e6('0x76'));_0x591598[_0xe9e6('0x77')]=_0x3244a9[_0xe9e6('0x77')];_0x591598[_0xe9e6('0x78')]=_0x3244a9['count'];_0x591598[_0xe9e6('0x4c')]=_0x3244a9['uniqueid'];_0x591598[_0xe9e6('0x79')]=this[_0xe9e6('0xf')][_0x3244a9['uniqueid']]['routealias'];logger[_0xe9e6('0x71')](_0xe9e6('0x7a'),_0x591598['queue'],_0x591598[_0xe9e6('0x57')]);_['merge'](_0x591598,_[_0xe9e6('0x7b')](_0x3244a9,_['keys'](_0x591598)));this[_0xe9e6('0x43')][_0x3244a9[_0xe9e6('0x4c')]][_0xe9e6('0x6f')](_0x591598);this['channels'][_0x3244a9['uniqueid']]=_0x591598;this['emitVoiceQueueChannelSave'](_0x591598,_0xe9e6('0x1d'));}}catch(_0x576544){logger[_0xe9e6('0x41')](_0xe9e6('0x74'),_0x3244a9[_0xe9e6('0x4c')],util['inspect'](_0x576544,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xe9e6('0x36')]['syncQueueCallerAbandon']=function(_0x402566){try{if(this[_0xe9e6('0x5b')](_0x402566)){logger['debug'](_0xe9e6('0x7c'),_0x402566['uniqueid'],util[_0xe9e6('0x42')](_0x402566,{'showHidden':![],'depth':null}));if(this[_0xe9e6('0x43')][_0x402566[_0xe9e6('0x4c')]]){var _0x2211f3=_[_0xe9e6('0x7d')](this[_0xe9e6('0x43')][_0x402566[_0xe9e6('0x4c')]]);_0x2211f3[_0xe9e6('0x7e')]=![];_0x2211f3[_0xe9e6('0x7f')]=null;_0x2211f3[_0xe9e6('0x80')]=_0x402566[_0xe9e6('0x80')];_0x2211f3[_0xe9e6('0x81')]=_0x402566[_0xe9e6('0x81')];_0x2211f3['queuecallerabandon']=!![];_0x2211f3[_0xe9e6('0x82')]=moment()[_0xe9e6('0x4d')](_0xe9e6('0x76'));_0x2211f3[_0xe9e6('0x83')]=_0xe9e6('0x84');_0x2211f3[_0xe9e6('0x85')]=null;logger[_0xe9e6('0x71')](_0xe9e6('0x86'),_0x2211f3[_0xe9e6('0x4f')],_0x2211f3[_0xe9e6('0x57')]);this['channels'][_0x402566[_0xe9e6('0x4c')]]=_0x2211f3;this[_0xe9e6('0x48')](_0x2211f3,'queuecallerabandon');}}}catch(_0x1baa49){logger['error'](_0xe9e6('0x7c'),_0x402566[_0xe9e6('0x4c')],util[_0xe9e6('0x42')](_0x1baa49,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x87')]=function(_0x74c8bd){try{if(this['isNotNull'](_0x74c8bd)){logger[_0xe9e6('0x58')](_0xe9e6('0x88'),_0x74c8bd[_0xe9e6('0x4c')],util[_0xe9e6('0x42')](_0x74c8bd,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x74c8bd[_0xe9e6('0x4c')]]){var _0xaa0b13=_[_0xe9e6('0x7d')](this[_0xe9e6('0x43')][_0x74c8bd['uniqueid']]);_0xaa0b13[_0xe9e6('0x89')]=moment()[_0xe9e6('0x4d')]('YYYY-MM-DD\x20HH:mm:ss');_0xaa0b13['connectedlinenum']=_0x74c8bd['connectedlinenum'];_0xaa0b13[_0xe9e6('0x8a')]=_0x74c8bd[_0xe9e6('0x8a')];logger[_0xe9e6('0x71')](_0xe9e6('0x8b'),_0xaa0b13[_0xe9e6('0x4f')],_0xaa0b13[_0xe9e6('0x57')],_0x74c8bd[_0xe9e6('0x8c')],_0x74c8bd[_0xe9e6('0x8a')]);this[_0xe9e6('0xf')][_0x74c8bd[_0xe9e6('0x4c')]]=_0xaa0b13;this['emitVoiceQueueChannelSave'](_0xaa0b13,'queuecallerleave');}}}catch(_0x196c3e){logger[_0xe9e6('0x41')](_0xe9e6('0x88'),_0x74c8bd[_0xe9e6('0x4c')],util[_0xe9e6('0x42')](_0x196c3e,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xe9e6('0x23')]=function(_0x2ba58e){try{if(this[_0xe9e6('0x5b')](_0x2ba58e)){logger['debug'](_0xe9e6('0x8d'),_0x2ba58e[_0xe9e6('0x4c')],util[_0xe9e6('0x42')](_0x2ba58e,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x2ba58e[_0xe9e6('0x4c')]]){var _0x3eef65=_[_0xe9e6('0x7d')](this[_0xe9e6('0x43')][_0x2ba58e[_0xe9e6('0x4c')]]);_0x3eef65['queuecallercomplete']=!![];_0x3eef65[_0xe9e6('0x83')]=_0xe9e6('0x8e');logger['info'](_0xe9e6('0x8f'),_0x3eef65[_0xe9e6('0x4f')],_0x3eef65[_0xe9e6('0x57')]);}}}catch(_0x46b09e){logger[_0xe9e6('0x41')](_0xe9e6('0x8d'),_0x2ba58e['uniqueid'],util['inspect'](_0x46b09e,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x90')]=function(_0xc11604){try{if(this[_0xe9e6('0x5b')](_0xc11604)){logger[_0xe9e6('0x58')](_0xe9e6('0x91'),_0xc11604[_0xe9e6('0x4c')],util[_0xe9e6('0x42')](_0xc11604,{'showHidden':![],'depth':null}));if(this[_0xe9e6('0x43')][_0xc11604[_0xe9e6('0x4c')]]){var _0xdae0e9=_['last'](this[_0xe9e6('0x43')][_0xc11604[_0xe9e6('0x4c')]]);_0xdae0e9[_0xe9e6('0x1f')]=![];_0xdae0e9['queuecallerabandonAt']=null;_0xdae0e9[_0xe9e6('0x92')]=!![];_0xdae0e9['lastAssignedTo']=_0xc11604[_0xe9e6('0x93')];_0xdae0e9[_0xe9e6('0x80')]=_0xc11604[_0xe9e6('0x80')];_0xdae0e9[_0xe9e6('0x7e')]=!![];_0xdae0e9[_0xe9e6('0x94')]=![];_0xdae0e9[_0xe9e6('0x95')]=null;if(!_0xdae0e9[_0xe9e6('0x96')]){if(_0xc11604['reason']==_0xe9e6('0x96')){_0xdae0e9['queuecallerexitreason']=_0xe9e6('0x97');logger['info'](_0xe9e6('0x98'),_0xdae0e9[_0xe9e6('0x4f')],_0xdae0e9[_0xe9e6('0x57')]);}else{if(_[_0xe9e6('0x99')](_0xc11604[_0xe9e6('0x3d')]['toLowerCase'](),_0xe9e6('0x9a'))){if(this[_0xe9e6('0x43')][_0xc11604[_0xe9e6('0x9b')]]){var _0x32af24=_[_0xe9e6('0x7d')](this[_0xe9e6('0x43')][_0xc11604['linkedid']]);_0x32af24[_0xe9e6('0x7e')]=![];_0x32af24['queuecallerexit']=!![];_0x32af24[_0xe9e6('0x95')]=moment(_0xdae0e9[_0xe9e6('0x75')])['add'](_0xc11604[_0xe9e6('0x80')],_0xe9e6('0x9c'))[_0xe9e6('0x4d')](_0xe9e6('0x76'));_0x32af24['queuecallerexitreason']=_0xe9e6('0x9d');_0x32af24[_0xe9e6('0x96')]=!![];_0x32af24[_0xe9e6('0x9e')]=_0xe9e6('0x9f');_0x32af24[_0xe9e6('0xa0')]=_0xc11604['destexten'];_0x32af24[_0xe9e6('0xa1')]=_0xc11604[_0xe9e6('0x4c')];logger[_0xe9e6('0x71')](_0xe9e6('0xa2'),_0x32af24[_0xe9e6('0x4f')],_0x32af24[_0xe9e6('0x57')]);var _0x329367=this[_0xe9e6('0x43')][_0xc11604['linkedid']];this[_0xe9e6('0x43')][_0xc11604['linkedid']]=this['queueReports'][_0xc11604[_0xe9e6('0x4c')]];this['queueReports'][_0xc11604[_0xe9e6('0x4c')]]=_0x329367;}}else{_0xdae0e9['queuecallerexitreason']='COMPLETEDBY'+_0xc11604[_0xe9e6('0xa3')][_0xe9e6('0xa4')]();logger['info'](_0xe9e6('0xa5'),_0xdae0e9[_0xe9e6('0x4f')],_0xdae0e9[_0xe9e6('0x57')],_0xdae0e9['queuecallerexitreason']);}}}this[_0xe9e6('0xf')][_0xc11604[_0xe9e6('0x4c')]]=_0xdae0e9;this[_0xe9e6('0x48')](_0xdae0e9,_0xe9e6('0xa6'));}}}catch(_0x4b9522){logger[_0xe9e6('0x41')](_0xe9e6('0x91'),_0xc11604[_0xe9e6('0x4c')],util[_0xe9e6('0x42')](_0x4b9522,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0xa7')]=function(_0x5151ac){try{if(this['isNotNull'](_0x5151ac)){logger['debug'](_0xe9e6('0xa8'),_0x5151ac[_0xe9e6('0x4c')],util['inspect'](_0x5151ac,{'showHidden':![],'depth':null}));this[_0xe9e6('0xa9')](_0x5151ac[_0xe9e6('0x4c')],_[_0xe9e6('0xaa')](_0x5151ac[_0xe9e6('0xab')])[0x0],_0x5151ac[_0xe9e6('0xac')]);if(this['queueReports'][_0x5151ac[_0xe9e6('0x4c')]]){var _0x116cc0=_[_0xe9e6('0x7d')](this[_0xe9e6('0x43')][_0x5151ac['uniqueid']]);if(_0x116cc0){if(this[_0xe9e6('0x5b')](_0x5151ac[_0xe9e6('0xab')])&&this['isNotNull'](_0x5151ac['variable'][_0xe9e6('0x62')])){switch(_0x5151ac[_0xe9e6('0xac')]){case _0xe9e6('0xad'):_0x116cc0[_0xe9e6('0x94')]=![];_0x116cc0['queuecallerexitAt']=null;break;case _0xe9e6('0xae'):_0x116cc0[_0xe9e6('0xaf')]=_0xe9e6('0xb0');_0x116cc0[_0xe9e6('0x94')]=!![];_0x116cc0[_0xe9e6('0x95')]=moment()[_0xe9e6('0x4d')](_0xe9e6('0x76'));_0x116cc0['queuecallerleaveAt']=moment()[_0xe9e6('0x4d')](_0xe9e6('0x76'));logger[_0xe9e6('0x58')](_0xe9e6('0xb1'),_0x5151ac['uniqueid'],util['inspect'](_0x116cc0,{'showHidden':![],'depth':null}));ami['emit']('custom:timeout',_0x116cc0);break;default:_0x116cc0[_0xe9e6('0x94')]=!![];_0x116cc0[_0xe9e6('0x95')]=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');_0x116cc0[_0xe9e6('0x89')]=moment()[_0xe9e6('0x4d')](_0xe9e6('0x76'));}_0x116cc0[_0xe9e6('0x1f')]=![];_0x116cc0['queuecallerabandonAt']=null;_0x116cc0[_0xe9e6('0x83')]=_0x5151ac[_0xe9e6('0xac')];this[_0xe9e6('0xf')][_0x5151ac['uniqueid']]=_0x116cc0;this['emitVoiceQueueChannelRemove'](_0x116cc0,_0xe9e6('0x24'));}else if(this[_0xe9e6('0x5b')](_0x5151ac[_0xe9e6('0xab')])&&this[_0xe9e6('0x5b')](_0x5151ac[_0xe9e6('0xab')][_0xe9e6('0xb2')])){if(!_0x116cc0[_0xe9e6('0x1f')]){_0x116cc0[_0xe9e6('0x94')]=!![];_0x116cc0[_0xe9e6('0x95')]=moment()[_0xe9e6('0x4d')](_0xe9e6('0x76'));_0x116cc0['queuecallerexitreason']=_0xe9e6('0xb3');_0x116cc0[_0xe9e6('0x89')]=moment()[_0xe9e6('0x4d')](_0xe9e6('0x76'));this['channels'][_0x5151ac['uniqueid']]=_0x116cc0;}}logger[_0xe9e6('0x71')](_0xe9e6('0xb4'),_0x5151ac[_0xe9e6('0x4c')],_0x116cc0[_0xe9e6('0x4f')],_0x116cc0[_0xe9e6('0x57')],_[_0xe9e6('0xaa')](_0x5151ac[_0xe9e6('0xab')])[0x0],_0x5151ac['value']);_0x116cc0['variables']=this[_0xe9e6('0x14')][_0x5151ac[_0xe9e6('0x4c')]];}}}}catch(_0x227070){logger[_0xe9e6('0x41')](_0xe9e6('0xa8'),_0x5151ac[_0xe9e6('0x4c')],util['inspect'](_0x227070,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xe9e6('0x36')]['addVariable']=function(_0x27fc87,_0x61a7d7,_0x156da7){var _0x358b04=[_0xe9e6('0xb5'),_0xe9e6('0xb6'),_0xe9e6('0xb7'),_0xe9e6('0xb8'),_0xe9e6('0xb9'),'rtpaudioqoslossbridged','rtpaudioqosrtt',_0xe9e6('0xba'),_0xe9e6('0xbb'),_0xe9e6('0xbc'),_0xe9e6('0xbd'),_0xe9e6('0xbe'),_0xe9e6('0xbf'),'memberdynamic','memberinterface',_0xe9e6('0xc0'),'membername',_0xe9e6('0xc1'),'memberrealtime'];if(!_[_0xe9e6('0x3a')](_0x61a7d7)&&!_[_0xe9e6('0xc2')](_0x358b04,_0x61a7d7)){if(_['isUndefined'](this['variables'][_0x27fc87])){this[_0xe9e6('0x14')][_0x27fc87]={};}this['variables'][_0x27fc87][_0x61a7d7]=_0x156da7;}};VoiceQueueReport['prototype']['handleHangup']=function(_0x60558c,_0x3f444b,_0x880a89){var _0x37ec52={};for(var _0x576a0b=0x0;_0x576a0b<this[_0xe9e6('0x43')][_0x60558c][_0xe9e6('0xc3')];_0x576a0b+=0x1){_0x37ec52=this[_0xe9e6('0x43')][_0x60558c][_0x576a0b];if(this['voiceQueues'][_0x37ec52[_0xe9e6('0x4f')]]){if(_0x37ec52[_0xe9e6('0x94')]&&_0x37ec52['transfer']!=!![]){this[_0xe9e6('0x11')][_0x37ec52[_0xe9e6('0x4f')]][_0xe9e6('0xc4')]+=0x1;}if(_0x37ec52[_0xe9e6('0x1f')]){this[_0xe9e6('0x11')][_0x37ec52[_0xe9e6('0x4f')]][_0xe9e6('0xc5')]+=0x1;}this[_0xe9e6('0x11')][_0x37ec52[_0xe9e6('0x4f')]][_0xe9e6('0xc6')]+=moment(_0x37ec52['queuecallerleaveAt'])[_0xe9e6('0xc7')](_0x37ec52[_0xe9e6('0x75')],_0xe9e6('0x9c'))||0x0;if(_0x576a0b===this['queueReports'][_0x60558c]['length']-0x1){this[_0xe9e6('0x11')][_0x37ec52[_0xe9e6('0x4f')]][_0xe9e6('0xc8')]+=moment()['milliseconds'](0x0)[_0xe9e6('0xc7')](_0x37ec52['queuecallerjoinAt'],'seconds');this[_0xe9e6('0x11')][_0x37ec52[_0xe9e6('0x4f')]]['total']+=0x1;if(_0x37ec52[_0xe9e6('0x7e')]){this['voiceQueues'][_0x37ec52['queue']][_0xe9e6('0xc9')]+=0x1;this[_0xe9e6('0x11')][_0x37ec52[_0xe9e6('0x4f')]]['sumBillable']+=moment()[_0xe9e6('0xca')](0x0)['diff'](_0x37ec52[_0xe9e6('0x89')],'seconds');_0x37ec52[_0xe9e6('0x7f')]=moment()['format']('YYYY-MM-DD\x20HH:mm:ss');_0x37ec52[_0xe9e6('0x94')]=![];_0x37ec52[_0xe9e6('0x95')]=null;}if(_0x37ec52[_0xe9e6('0x94')]&&_0x37ec52['transfer']!=!![]){_0x37ec52[_0xe9e6('0xaf')]=_0xe9e6('0xc4');logger[_0xe9e6('0x58')](_0xe9e6('0xcb'),_0x60558c,util['inspect'](_0x37ec52,{'showHidden':![],'depth':null}));ami[_0xe9e6('0x49')](_0xe9e6('0xcc'),_0x37ec52);}if(_0x37ec52[_0xe9e6('0x1f')]){_0x37ec52[_0xe9e6('0xaf')]=_0xe9e6('0xc5');logger[_0xe9e6('0x58')](_0xe9e6('0xcd'),_0x60558c,util[_0xe9e6('0x42')](_0x37ec52,{'showHidden':![],'depth':null}));ami['emit'](_0xe9e6('0xce'),_0x37ec52);}}else{this['voiceQueues'][_0x37ec52[_0xe9e6('0x4f')]][_0xe9e6('0xc8')]+=this['voiceQueues'][_0x37ec52['queue']][_0xe9e6('0xc6')];}logger[_0xe9e6('0x71')]('[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s',_0x60558c,_0x37ec52['queue'],_0x37ec52['type'],_0x3f444b);if(_0x880a89&&_0x37ec52[_0xe9e6('0x83')]===_0xe9e6('0x53')){_0x37ec52[_0xe9e6('0x83')]='COMPLETEDBYAGENT';}this[_0xe9e6('0xf')][_0x60558c]=_0x37ec52;this[_0xe9e6('0x48')](_0x37ec52,'hangup');}}logger[_0xe9e6('0x58')](_0xe9e6('0xcf'),_0x60558c,util[_0xe9e6('0x42')](this['queueReports'][_0x60558c],{'showHidden':![],'depth':null}));ami['emit'](_0xe9e6('0xd0'),this['queueReports'][_0x60558c]);if(_0x37ec52[_0xe9e6('0x83')]===_0xe9e6('0x53')){return;}if(_0x37ec52[_0xe9e6('0x94')]||_0x37ec52[_0xe9e6('0x1f')]||_0x37ec52[_0xe9e6('0x7e')]){delete this[_0xe9e6('0x43')][_0x60558c];delete this[_0xe9e6('0xf')][_0x60558c];if(this[_0xe9e6('0x14')][_0x60558c]){delete this[_0xe9e6('0x14')][_0x60558c];}}};VoiceQueueReport['prototype'][_0xe9e6('0x26')]=function(_0x30fc1f){try{if(this['isNotNull'](_0x30fc1f)){logger[_0xe9e6('0x58')](_0xe9e6('0xd1'),_0x30fc1f[_0xe9e6('0x4c')],util['inspect'](_0x30fc1f,{'showHidden':![],'depth':null}));if(this[_0xe9e6('0x43')][_0x30fc1f['uniqueid']]){return this[_0xe9e6('0xd2')](_0x30fc1f[_0xe9e6('0x4c')],_0x30fc1f[_0xe9e6('0xd3')],![]);}if(this['queueReports'][_0x30fc1f['linkedid']]){if(_0x30fc1f[_0xe9e6('0xd4')]==='21'){return;}return this[_0xe9e6('0xd2')](_0x30fc1f[_0xe9e6('0x9b')],_0x30fc1f[_0xe9e6('0xd3')],!![]);}var _0x4b6637=Object[_0xe9e6('0xaa')](this[_0xe9e6('0x43')]);for(var _0x2514c4=0x0;_0x2514c4<_0x4b6637[_0xe9e6('0xc3')];_0x2514c4++){var _0x43c027=_['last'](this[_0xe9e6('0x43')][_0x4b6637[_0x2514c4]]);if(_0x43c027&&_0x43c027['transferid']===_0x30fc1f['uniqueid']){return this[_0xe9e6('0xd2')](_0x43c027[_0xe9e6('0x4c')],_0x30fc1f[_0xe9e6('0xd3')],!![]);}}}}catch(_0x1c09f5){logger[_0xe9e6('0x41')](_0xe9e6('0xd1'),_0x30fc1f['uniqueid'],util['inspect'](_0x1c09f5,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x2c')]=function(_0x55d715){try{if(this[_0xe9e6('0x5b')](_0x55d715)){logger[_0xe9e6('0x58')]('[%s][voiceQueueReport][attendedtransfer]',_0x55d715[_0xe9e6('0x4c')],util[_0xe9e6('0x42')](_0x55d715,{'showHidden':![],'depth':null}));var _0xa84005;var _0x1286a2;var _0xcfcd03;if(this[_0xe9e6('0x43')][_0x55d715[_0xe9e6('0xd5')]]){_0xa84005=_[_0xe9e6('0x7d')](this['queueReports'][_0x55d715['transfereeuniqueid']]);_0xa84005[_0xe9e6('0xa0')]=_0x55d715['secondtransfererexten'];_0xa84005['transferuniqueid']=_0x55d715[_0xe9e6('0xd6')];_0xa84005['queuecallerexitreason']='ATTENDEDTRANSFER';_0xa84005['transfer']=!![];_0xa84005['transfertype']=_0xe9e6('0xd7');if(this[_0xe9e6('0x43')][_0x55d715[_0xe9e6('0xd6')]]){_0xcfcd03=this[_0xe9e6('0x43')][_0x55d715['secondtransfereruniqueid']];this[_0xe9e6('0x43')][_0x55d715['secondtransfereruniqueid']]=this[_0xe9e6('0x43')][_0x55d715[_0xe9e6('0xd5')]];this[_0xe9e6('0x43')][_0x55d715[_0xe9e6('0xd5')]]=_0xcfcd03;_0x1286a2=_[_0xe9e6('0x7d')](this[_0xe9e6('0x43')][_0x55d715[_0xe9e6('0xd5')]]);_0x1286a2[_0xe9e6('0x38')]=!![];}logger['info'](_0xe9e6('0xd8'),_0x55d715['uniqueid'],_0xa84005[_0xe9e6('0x4f')],_0xa84005[_0xe9e6('0x57')],_0xa84005[_0xe9e6('0xa0')],_0xa84005[_0xe9e6('0xa1')]);}else if(this['queueReports'][_0x55d715[_0xe9e6('0xd9')]]){_0xa84005=_[_0xe9e6('0x7d')](this[_0xe9e6('0x43')][_0x55d715[_0xe9e6('0xd9')]]);_0xa84005[_0xe9e6('0xa0')]=_0x55d715[_0xe9e6('0xda')];_0xa84005['transferuniqueid']=_0x55d715['origtransfereruniqueid'];_0xa84005[_0xe9e6('0x83')]=_0xe9e6('0x53');_0xa84005[_0xe9e6('0x96')]=!![];_0xa84005[_0xe9e6('0x9e')]=_0xe9e6('0xd7');if(this[_0xe9e6('0x43')][_0x55d715[_0xe9e6('0xdb')]]){_0xcfcd03=this[_0xe9e6('0x43')][_0x55d715[_0xe9e6('0xdb')]];this[_0xe9e6('0x43')][_0x55d715['origtransfereruniqueid']]=this[_0xe9e6('0x43')][_0x55d715[_0xe9e6('0xd9')]];this[_0xe9e6('0x43')][_0x55d715[_0xe9e6('0xd9')]]=_0xcfcd03;_0x1286a2=_['last'](this['queueReports'][_0x55d715[_0xe9e6('0xd9')]]);_0x1286a2[_0xe9e6('0x38')]=!![];}logger[_0xe9e6('0x71')](_0xe9e6('0xd8'),_0x55d715[_0xe9e6('0x4c')],_0xa84005['queue'],_0xa84005['type'],_0xa84005[_0xe9e6('0xa0')],_0xa84005['transferuniqueid']);}else if(this[_0xe9e6('0x43')][_0x55d715[_0xe9e6('0xdb')]]){_0xa84005=_[_0xe9e6('0x7d')](this[_0xe9e6('0x43')][_0x55d715[_0xe9e6('0xdb')]]);_0xa84005[_0xe9e6('0xa0')]=_0x55d715['origtransfererexten'];_0xa84005[_0xe9e6('0xa1')]=_0x55d715['origtransfereruniqueid'];_0xa84005[_0xe9e6('0x83')]=_0xe9e6('0x53');_0xa84005[_0xe9e6('0x96')]=!![];_0xa84005[_0xe9e6('0x9e')]=_0xe9e6('0xd7');_0xa84005[_0xe9e6('0x38')]=!![];_0xa84005[_0xe9e6('0xdc')]=_0x55d715[_0xe9e6('0xd5')];}else if(this[_0xe9e6('0x43')][_0x55d715['secondtransfereruniqueid']]){_0xa84005=_['last'](this['queueReports'][_0x55d715[_0xe9e6('0xd6')]]);_0xa84005[_0xe9e6('0xa0')]=_0x55d715[_0xe9e6('0xdd')];_0xa84005[_0xe9e6('0xa1')]=_0x55d715[_0xe9e6('0xd6')];_0xa84005[_0xe9e6('0x83')]=_0xe9e6('0x53');_0xa84005['transfer']=!![];_0xa84005[_0xe9e6('0x9e')]=_0xe9e6('0xd7');_0xa84005['switch']=!![];_0xa84005[_0xe9e6('0xdc')]=_0x55d715['transfertargetuniqueid'];}}}catch(_0x29fff1){logger[_0xe9e6('0x41')](_0xe9e6('0xde'),_0x55d715[_0xe9e6('0x4c')],util[_0xe9e6('0x42')](_0x29fff1,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x2d')]=function(_0x5273c0){try{if(this[_0xe9e6('0x5b')](_0x5273c0)){logger[_0xe9e6('0x58')](_0xe9e6('0xdf'),_0x5273c0[_0xe9e6('0x4c')],util['inspect'](_0x5273c0,{'showHidden':![],'depth':null}));if(this[_0xe9e6('0x43')][_0x5273c0[_0xe9e6('0xd5')]]){var _0x5bdd0f=_[_0xe9e6('0x7d')](this['queueReports'][_0x5273c0[_0xe9e6('0xd5')]]);_0x5bdd0f[_0xe9e6('0x83')]=_0xe9e6('0xe0');_0x5bdd0f[_0xe9e6('0x96')]=!![];_0x5bdd0f[_0xe9e6('0x9e')]='BLIND';_0x5bdd0f[_0xe9e6('0xa0')]=_0x5273c0[_0xe9e6('0xe1')];_0x5bdd0f[_0xe9e6('0xa1')]=_0x5273c0['transfereeuniqueid'];logger[_0xe9e6('0x71')](_0xe9e6('0xe2'),_0x5273c0['uniqueid'],_0x5bdd0f[_0xe9e6('0x4f')],_0x5bdd0f['type'],_0x5bdd0f['transferexten'],_0x5bdd0f[_0xe9e6('0xa1')]);this['syncHangup']({'event':'BlindTransfer','uniqueid':_0x5273c0['transfereeuniqueid'],'context':_0x5273c0['context'],'channel':_0x5273c0['transfererchannel']});}}}catch(_0x20e157){logger[_0xe9e6('0x41')](_0xe9e6('0xdf'),_0x5273c0['uniqueid'],util[_0xe9e6('0x42')](_0x20e157,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype'][_0xe9e6('0x29')]=function(_0x8b8b15){try{if(this[_0xe9e6('0x5b')](_0x8b8b15)){logger[_0xe9e6('0x58')](_0xe9e6('0xe3'),_0x8b8b15[_0xe9e6('0x4c')],util[_0xe9e6('0x42')](_0x8b8b15,{'showHidden':![],'depth':null}));if(this[_0xe9e6('0x43')][_0x8b8b15['uniqueid']]){var _0x3c9835=_[_0xe9e6('0x7d')](this[_0xe9e6('0x43')][_0x8b8b15[_0xe9e6('0x4c')]]);if(!_[_0xe9e6('0x3a')](_0x3c9835[_0xe9e6('0x89')])){_0x3c9835[_0xe9e6('0xe4')]=moment()[_0xe9e6('0x4d')]('YYYY-MM-DD\x20HH:mm:ss');logger['info'](_0xe9e6('0xe5'),_0x8b8b15[_0xe9e6('0x4c')],_0x3c9835[_0xe9e6('0xe4')]);}}}}catch(_0x474167){logger[_0xe9e6('0x41')]('[%s][voiceQueueReport][musiconholdstart]',_0x8b8b15['uniqueid'],util[_0xe9e6('0x42')](_0x474167,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0x2a')]=function(_0x4c55bf){try{if(this['isNotNull'](_0x4c55bf)){logger[_0xe9e6('0x58')](_0xe9e6('0xe6'),_0x4c55bf[_0xe9e6('0x4c')],util[_0xe9e6('0x42')](_0x4c55bf,{'showHidden':![],'depth':null}));if(this[_0xe9e6('0x43')][_0x4c55bf[_0xe9e6('0x4c')]]){var _0x58750a=_['last'](this[_0xe9e6('0x43')][_0x4c55bf['uniqueid']]);if(!_[_0xe9e6('0x3a')](_0x58750a['mohstarttime'])){_0x58750a[_0xe9e6('0xe7')]+=moment()['milliseconds'](0x0)['diff'](_0x58750a[_0xe9e6('0xe4')],_0xe9e6('0x9c'));logger[_0xe9e6('0x71')](_0xe9e6('0xe8'),_0x4c55bf[_0xe9e6('0x4c')],_0x58750a[_0xe9e6('0xe7')]);delete _0x58750a['mohstarttime'];}}}}catch(_0x1093d4){logger[_0xe9e6('0x41')](_0xe9e6('0xe6'),_0x4c55bf[_0xe9e6('0x4c')],util[_0xe9e6('0x42')](_0x1093d4,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0xe9e6('0x36')][_0xe9e6('0xe9')]=function(_0x374803){try{if(this['isNotNull'](_0x374803)){logger['debug'](_0xe9e6('0xea'),_0x374803['uniqueid'],util[_0xe9e6('0x42')](_0x374803,{'showHidden':![],'depth':null}));if(_0x374803[_0xe9e6('0xeb')]['toLowerCase']()===_0xe9e6('0xec')){_0x374803[_0xe9e6('0xed')]=_0x374803['appdata']&&_0x374803[_0xe9e6('0xee')]['startsWith'](_0xe9e6('0xef'))?_0x374803[_0xe9e6('0xee')]:(_0x374803[_0xe9e6('0xee')]||_0x374803['applicationdata'])['toLowerCase']();if(_['startsWith'](_0x374803[_0xe9e6('0xed')][_0xe9e6('0xf0')](),_0xe9e6('0xf1'))){logger[_0xe9e6('0x71')](_0xe9e6('0xf2'),_0x374803[_0xe9e6('0x4c')],_0x374803[_0xe9e6('0xeb')],_0x374803['applicationdata']);if(_[_0xe9e6('0x5c')](this['channels'][_0x374803[_0xe9e6('0x4c')]]))this[_0xe9e6('0xf')][_0x374803[_0xe9e6('0x4c')]]={};var _0x2ddf66=_0x374803[_0xe9e6('0xed')][_0xe9e6('0xf3')]('=');var _0x5311b7=_0x2ddf66[0x0][_0xe9e6('0xf0')]()['match'](/cdr\((.*)\)/);if(_0x5311b7)this[_0xe9e6('0xf')][_0x374803['uniqueid']][_0x5311b7[0x1]]=_0x2ddf66[0x1];}}}}catch(_0x1ee340){logger[_0xe9e6('0x41')](_0xe9e6('0xf4'),_0x374803['uniqueid'],util[_0xe9e6('0x42')](_0x1ee340,{'showHidden':![],'depth':null}));}};module[_0xe9e6('0xf5')]=VoiceQueueReport;