f716c63dc44335c3b54257eff2ab9895f126205f
[motion2.git] / server / services / ami / report / voiceQueueReport.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xd198=['[%s][voiceQueueReport][queuecallerabandon]','holdtime','originalposition','queuecallerexitreason','ABANDONED','lastAssignedTo','[%s][voiceQueueReport][queuecallerleave]','queuecallerleaveAt','connectedlinenum','connectedlinename','[voiceQueueReport][queuecallerleave]\x20name:%s\x20type:%s\x20connectedlinenum:%s\x20connectedlinename:%s','syncAgentConnect','[%s][voiceQueueReport][agentconnect]','last','queuecallercomplete','[voiceQueueReport][agentconnect]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETEDBYAGENT','syncAgentComplete','assigned','membername','queuecallerexit','transfer','reason','COMPLETED','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:COMPLETED','startsWith','toLowerCase','local/','linkedid','queuecallerexitAt','add','FORWARDTRANSFER','transfertype','FORWARD','transferexten','transferuniqueid','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:FORWARDTRANSFER','COMPLETEDBY','toUpperCase','[voiceQueueReport][agentcomplete]\x20name:%s\x20type:%s\x20queuecallerexitreason:%s','agentcomplete','[%s][voiceQueueReport][varset]','addVariable','variable','value','TIMEOUT','timeout','[%s][voiceQueueReport][varset]\x20sending\x20timeout\x20event:','custom:timeout','queuecallerabandonAt','queueposition','EXITWITHKEY','rtpaudioqos','rtpaudioqosbridged','rtpaudioqosjitter','rtpaudioqosjitterbridged','rtpaudioqosloss','rtpaudioqoslossbridged','rtpaudioqosrtt','sipcallid','sipuri','bridgepvtcallid','membercalls','memberdynamic','memberlastcall','memberpenalty','memberrealtime','length','diff','milliseconds','seconds','queuecallercompleteAt','lastevent','[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerunmanaged\x20event:','custom:queuecallerunmanaged','custom:queuecallerabandon','[%s][voiceQueueReport][hangup]\x20name:%s\x20type:%s\x20reason:%s','emitVoiceQueueSummary','[%s][voiceQueueReport][hangup]\x20sending\x20voiceQueueReport\x20event:','custom:voiceQueueReport','[%s][voiceQueueReport][hangup]','[%s][voiceQueueReport][attendedtransfer]','transfereeuniqueid','secondtransfererexten','secondtransfereruniqueid','ATTENDED','[%s][voiceQueueReport][attendedTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s','transfertargetuniqueid','origtransfereruniqueid','origtransfererexten','[%s][voiceQueueReport][blindtransfer]','BLIND','extension','context','transfererchannel','syncMusicOnHoldStart','[%s][voiceQueueReport][musiconholdstart]','mohstarttime','[%s][voiceQueueReport][musiconholdstart]\x20mohstarttime:%s','mohtime','[%s][voiceQueueReport][musiconholdstop]\x20mohtime:%s','[%s][voiceQueueReport][musiconholdstop]','syncNewExten','[%s][voiceQueueReport][newexten]\x20event:','set','applicationdata','appdata','CDR(routeAlias)','cdr(','[%s][voiceQueueReport][newexten]\x20application:%s\x20appdata:%s','application','split','match','[%s][voiceQueueReport][newexten]','exports','lodash','util','md5','../../../config/logger','ami','../ami','../model/queueReport','redis','socket.io-emitter','enqueue','tail','finally','sequence','agents','channels','queueChannels','voiceQueues','flagQueueSummary','campaigns','bind','syncQueueCallerJoin','queuecallerabandon','syncQueueCallerAbandon','queuecallerleave','syncQueueCallerLeave','agentconnect','varset','syncVarSet','hangup','syncHangup','fullybooted','syncFullyBooted','musiconholdstart','musiconholdstop','syncMusicOnHoldStop','syncAttendedTransfer','blindtransfer','syncBlindTransfer','loopQueueSummary','loopQueueShow','hasOwnProperty','isEmpty','originated','talking','waiting','queueStatusComplete','unlockRR','prototype','switch','isNil','Action','channel','catch','message','No\x20such\x20channel','error','inspect','queueReports','variables','[%s][voiceQueueReport][checkVariables]','[FullyBooted]\x20clear\x20realtime','clearQueueReport','emitVoiceQueueChannelRemove','emit','emitVoiceQueueChannelSave','debug','[%s][voiceQueueReport][',']\x20sending\x20voice_queue_channel:save\x20event:','uniqueid','format','voice:queue:%s','name','voice_queue_presence:save',']\x20sending\x20voice_queue_channel:remove\x20event:','ATTENDEDTRANSFER','voice_queue_channel:remove','type','inbound','strategy','answered','available','pTalking','sumBillable','sumDuration','sumHoldTime','total','unmanaged','abandoned','Trunk','active','callerid','Interval','stringify','[voiceQueueReport][',']\x20sending\x20voice_queue:save\x20event:','isNotNull','isUndefined','clearZombieChannels','queues','[voiceQueueReport][queues]','then','[voiceQueueReport][queuesummary]','syncQueueSummary','queue','info','[voiceQueueReport][queuesummary]\x20name:%s','toNumber','callers','loggedIn','loggedin','queuesummary','[voiceQueueReport][queuesummary]\x20sending\x20queuesummary\x20event:','custom:queuesummary','syncQueueSummaryComplete','[%s][voiceQueueReport][queuecallerjoin]','queuecallerjoinAt','YYYY-MM-DD\x20HH:mm:ss','count','routealias','[voiceQueueReport][queuecallerjoin]\x20name:%s\x20type:%s','merge','pick','keys','push','queuecallerjoin'];(function(_0x43d11d,_0xccff91){var _0x38cd08=function(_0x131ae2){while(--_0x131ae2){_0x43d11d['push'](_0x43d11d['shift']());}};_0x38cd08(++_0xccff91);}(_0xd198,0x161));var _0x8d19=function(_0x1dfa22,_0x4b7619){_0x1dfa22=_0x1dfa22-0x0;var _0x4c4ca3=_0xd198[_0x1dfa22];return _0x4c4ca3;};'use strict';var _=require(_0x8d19('0x0'));var moment=require('moment');var util=require(_0x8d19('0x1'));var md5=require(_0x8d19('0x2'));var Redis=require('ioredis');var config=require('../../../config/environment');var logger=require(_0x8d19('0x3'))(_0x8d19('0x4'));var ami=require(_0x8d19('0x5'));var QueueReport=require(_0x8d19('0x6'));config['redis']=_['defaults'](config[_0x8d19('0x7')],{'host':'localhost','port':0x18eb});var io=require(_0x8d19('0x8'))(new Redis(config[_0x8d19('0x7')]));var Sequence=function(){};Sequence['prototype'][_0x8d19('0x9')]=function(_0x9cec0){this[_0x8d19('0xa')]=this[_0x8d19('0xa')]?this[_0x8d19('0xa')][_0x8d19('0xb')](_0x9cec0):_0x9cec0();};function VoiceQueueReport(_0x3c16de){this[_0x8d19('0xc')]=new Sequence();this['queueReports']={};this[_0x8d19('0xd')]=_0x3c16de['agents'];this[_0x8d19('0xe')]=_0x3c16de[_0x8d19('0xf')];this[_0x8d19('0x10')]=_0x3c16de[_0x8d19('0x10')];this[_0x8d19('0x11')]=!![];this[_0x8d19('0x12')]=_0x3c16de[_0x8d19('0x12')];this['variables']={};ami['on']('queuesummary',this['syncQueueSummary']['bind'](this));ami['on']('queuesummarycomplete',this['syncQueueSummaryComplete'][_0x8d19('0x13')](this));ami['on']('queuecallerjoin',this[_0x8d19('0x14')][_0x8d19('0x13')](this));ami['on'](_0x8d19('0x15'),this[_0x8d19('0x16')]['bind'](this));ami['on'](_0x8d19('0x17'),this[_0x8d19('0x18')][_0x8d19('0x13')](this));ami['on']('agentcomplete',this['syncAgentComplete']['bind'](this));ami['on'](_0x8d19('0x19'),this['syncAgentConnect'][_0x8d19('0x13')](this));ami['on'](_0x8d19('0x1a'),this[_0x8d19('0x1b')]['bind'](this));ami['on'](_0x8d19('0x1c'),this[_0x8d19('0x1d')][_0x8d19('0x13')](this));ami['on'](_0x8d19('0x1e'),this[_0x8d19('0x1f')][_0x8d19('0x13')](this));ami['on'](_0x8d19('0x20'),this['syncMusicOnHoldStart']['bind'](this));ami['on'](_0x8d19('0x21'),this[_0x8d19('0x22')]['bind'](this));ami['on']('attendedtransfer',this[_0x8d19('0x23')][_0x8d19('0x13')](this));ami['on'](_0x8d19('0x24'),this[_0x8d19('0x25')][_0x8d19('0x13')](this));this[_0x8d19('0x26')]();this[_0x8d19('0x27')]();}function clearChannels(_0x4671c3){if(!_['isEmpty'](_0x4671c3)){for(var _0x35a6e4 in _0x4671c3){if(_0x4671c3[_0x8d19('0x28')](_0x35a6e4)){delete _0x4671c3[_0x35a6e4];}}}}function clearCampaigns(_0x46a787){if(!_[_0x8d19('0x29')](_0x46a787)){for(var _0x5c588b in _0x46a787){if(_0x46a787[_0x8d19('0x28')](_0x5c588b)){_0x46a787[_0x5c588b][_0x8d19('0x2a')]=0x0;}}}}function clearVoiceQueues(_0x4e4cb8){if(!_[_0x8d19('0x29')](_0x4e4cb8)){for(var _0x53f186 in _0x4e4cb8){if(_0x4e4cb8[_0x8d19('0x28')](_0x53f186)){_0x4e4cb8[_0x53f186]['originated']=0x0;_0x4e4cb8[_0x53f186][_0x8d19('0x2b')]=0x0;_0x4e4cb8[_0x53f186]['pTalking']=0x0;_0x4e4cb8[_0x53f186][_0x8d19('0x2c')]=0x0;_0x4e4cb8[_0x53f186][_0x8d19('0x2d')]=!![];}}}}function clearAgentBooked(_0xfe8bcb){if(!_[_0x8d19('0x29')](_0xfe8bcb)){for(var _0x4c5885 in _0xfe8bcb){if(_0xfe8bcb[_0x8d19('0x28')](_0x4c5885)){_0xfe8bcb[_0x4c5885][_0x8d19('0x2e')]=!![];}}}}VoiceQueueReport[_0x8d19('0x2f')]['clearZombieChannels']=function(){var _0x4fd129=this;for(var _0x2a0199 in this[_0x8d19('0xe')]){if(this['channels']['hasOwnProperty'](_0x2a0199)&&!this[_0x8d19('0xe')][_0x2a0199][_0x8d19('0x30')]){this[_0x8d19('0xc')][_0x8d19('0x9')](function(){if(!_[_0x8d19('0x31')](_0x4fd129[_0x8d19('0xe')][_0x2a0199])){return ami[_0x8d19('0x32')]({'action':'status','channel':_0x4fd129['channels'][_0x2a0199][_0x8d19('0x33')]})[_0x8d19('0x34')](function(_0x4693cd){if(_0x4693cd[_0x8d19('0x35')]===_0x8d19('0x36')){setTimeout(function(){if(_0x4fd129[_0x8d19('0xe')][_0x2a0199]){delete _0x4fd129[_0x8d19('0xe')][_0x2a0199];logger[_0x8d19('0x37')]('[%s][voiceQueueReport][checkChannel]',_0x2a0199,util[_0x8d19('0x38')](_0x4693cd,{'showHidden':![],'depth':null}));}if(_0x4fd129[_0x8d19('0x39')][_0x2a0199]){delete _0x4fd129['queueReports'][_0x2a0199];logger[_0x8d19('0x37')]('[%s][voiceQueueReport][checkQueueReport]',_0x2a0199,util['inspect'](_0x4693cd,{'showHidden':![],'depth':null}));}if(_0x4fd129[_0x8d19('0x3a')][_0x2a0199]){delete _0x4fd129[_0x8d19('0x3a')][_0x2a0199];logger[_0x8d19('0x37')](_0x8d19('0x3b'),_0x2a0199,util[_0x8d19('0x38')](_0x4693cd,{'showHidden':![],'depth':null}));}},0x1f40);}});}});}}};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x1f')]=function(){logger[_0x8d19('0x37')](_0x8d19('0x3c'));clearChannels(this[_0x8d19('0xe')]);this[_0x8d19('0x3d')](this[_0x8d19('0x39')]);clearAgentBooked(this['agents']);clearVoiceQueues(this['voiceQueues']);clearCampaigns(this[_0x8d19('0x12')]);};VoiceQueueReport['prototype']['clearQueueReport']=function(_0x2b951d){var _0x13ca9c=this;if(!_[_0x8d19('0x29')](_0x2b951d)){for(var _0x248131 in _0x2b951d){if(_0x2b951d[_0x8d19('0x28')](_0x248131)){_0x13ca9c[_0x8d19('0x3e')](_0x2b951d[_0x248131],'clearqueuereport');delete _0x2b951d[_0x248131];}}}};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x3f')]=function(_0x47ba27,_0x4ecd86,_0x53c5cc){io['to'](_0x47ba27)[_0x8d19('0x3f')](_0x4ecd86,_0x53c5cc);};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x40')]=function(_0x3b3e97,_0x64162f){logger[_0x8d19('0x41')](_0x8d19('0x42')+_0x64162f+_0x8d19('0x43'),_0x3b3e97[_0x8d19('0x44')],util[_0x8d19('0x38')](_0x3b3e97,{'showHidden':![],'depth':null}));this['emit'](util[_0x8d19('0x45')](_0x8d19('0x46'),_0x3b3e97[_0x8d19('0x47')]),'voice_queue_channel:save',_0x3b3e97);io[_0x8d19('0x3f')](_0x8d19('0x48'),_0x3b3e97);};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x3e')]=function(_0x4fbc0b,_0x41b7fb){logger[_0x8d19('0x41')](_0x8d19('0x42')+_0x41b7fb+_0x8d19('0x49'),_0x4fbc0b[_0x8d19('0x44')],util[_0x8d19('0x38')](_0x4fbc0b,{'showHidden':![],'depth':null}));if(_0x4fbc0b['queuecallerexitreason']===_0x8d19('0x4a'))return;this[_0x8d19('0x3f')](util[_0x8d19('0x45')](_0x8d19('0x46'),_0x4fbc0b[_0x8d19('0x47')]),_0x8d19('0x4b'),_0x4fbc0b);io['emit']('voice_queue_presence:remove',_0x4fbc0b);};VoiceQueueReport['prototype']['emitVoiceQueueSummary']=function(_0x11b5c6,_0x5b814b){if(_0x11b5c6[_0x8d19('0x4c')]===_0x8d19('0x4d')){var _0x8e6895={'id':_0x11b5c6['id'],'name':_0x11b5c6[_0x8d19('0x47')],'strategy':_0x11b5c6[_0x8d19('0x4e')],'answered':_0x11b5c6[_0x8d19('0x4f')],'available':_0x11b5c6[_0x8d19('0x50')],'loggedIn':_0x11b5c6['loggedIn'],'pTalking':_0x11b5c6[_0x8d19('0x51')],'sumBillable':_0x11b5c6[_0x8d19('0x52')],'sumDuration':_0x11b5c6[_0x8d19('0x53')],'sumHoldTime':_0x11b5c6[_0x8d19('0x54')]||0x0,'talking':_0x11b5c6['talking'],'total':_0x11b5c6[_0x8d19('0x55')],'type':_0x11b5c6[_0x8d19('0x4c')],'unmanaged':_0x11b5c6[_0x8d19('0x56')],'abandoned':_0x11b5c6[_0x8d19('0x57')],'waiting':_0x11b5c6['waiting']};if(_0x11b5c6['Trunk']){_0x8e6895['Trunk']={'id':_0x11b5c6[_0x8d19('0x58')]['id'],'name':_0x11b5c6[_0x8d19('0x58')][_0x8d19('0x47')],'active':_0x11b5c6[_0x8d19('0x58')][_0x8d19('0x59')],'callerid':_0x11b5c6[_0x8d19('0x58')][_0x8d19('0x5a')]};}if(_0x11b5c6[_0x8d19('0x5b')]){_0x8e6895[_0x8d19('0x5b')]={'id':_0x11b5c6[_0x8d19('0x5b')]['id'],'name':_0x11b5c6[_0x8d19('0x5b')][_0x8d19('0x47')]};}var _0x5017e9=md5(JSON[_0x8d19('0x5c')](_0x8e6895));if(_0x11b5c6['md5']!==_0x5017e9){_0x11b5c6['md5']=_0x5017e9;logger[_0x8d19('0x41')](_0x8d19('0x5d')+_0x5b814b+_0x8d19('0x5e'),util[_0x8d19('0x38')](_0x8e6895,{'showHidden':![],'depth':null}));this[_0x8d19('0x3f')](util['format'](_0x8d19('0x46'),_0x8e6895['name']),'voice_queue:save',_0x8e6895);}}};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x5f')]=function(_0x5894fc){return _0x5894fc!==null&&!_[_0x8d19('0x60')](_0x5894fc);};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x27')]=function(){var _0x5ca3db=this;setInterval(function(){_0x5ca3db[_0x8d19('0x61')]();ami['Action']({'action':_0x8d19('0x62')})[_0x8d19('0x34')](function(_0x55b41b){logger[_0x8d19('0x37')](_0x8d19('0x63'),util[_0x8d19('0x38')](_0x55b41b,{'showHidden':![],'depth':null}));});},0x2710);};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x26')]=function(){var _0x2344a=this;setInterval(function(){if(_0x2344a[_0x8d19('0x11')]){return ami[_0x8d19('0x32')]({'action':'queuesummary'})[_0x8d19('0x64')](function(){_0x2344a[_0x8d19('0x11')]=![];})['catch'](function(_0x195c2e){logger[_0x8d19('0x37')](_0x8d19('0x65'),util[_0x8d19('0x38')](_0x195c2e,{'showHidden':![],'depth':null}));});}},0x3e8);};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x66')]=function(_0x5d8ac8){try{if(this[_0x8d19('0x5f')](_0x5d8ac8)&&this['isNotNull'](_0x5d8ac8[_0x8d19('0x67')])){logger[_0x8d19('0x41')]('[voiceQueueReport][queuesummary]\x20event:',util[_0x8d19('0x38')](_0x5d8ac8,{'showHidden':![],'depth':null}));if(this[_0x8d19('0x10')][_0x5d8ac8[_0x8d19('0x67')]]){logger[_0x8d19('0x68')](_0x8d19('0x69'),_0x5d8ac8[_0x8d19('0x67')]);var _0x387f7e=_['countBy'](this[_0x8d19('0xe')],_0x8d19('0x67'))[_0x5d8ac8['queue']]||0x0;var _0x5aed26=_0x387f7e-_0x5d8ac8['callers'];if(this['voiceQueues'][_0x5d8ac8['queue']][_0x8d19('0x2c')]!==_[_0x8d19('0x6a')](_0x5d8ac8[_0x8d19('0x6b')])||this[_0x8d19('0x10')][_0x5d8ac8[_0x8d19('0x67')]][_0x8d19('0x6c')]!==_[_0x8d19('0x6a')](_0x5d8ac8[_0x8d19('0x6d')])||this[_0x8d19('0x10')][_0x5d8ac8[_0x8d19('0x67')]][_0x8d19('0x50')]!==_[_0x8d19('0x6a')](_0x5d8ac8['available'])||this[_0x8d19('0x10')][_0x5d8ac8['queue']][_0x8d19('0x2b')]!==_0x5aed26){this[_0x8d19('0x10')][_0x5d8ac8[_0x8d19('0x67')]][_0x8d19('0x2c')]=_[_0x8d19('0x6a')](_0x5d8ac8['callers']);this['voiceQueues'][_0x5d8ac8[_0x8d19('0x67')]][_0x8d19('0x6c')]=_[_0x8d19('0x6a')](_0x5d8ac8[_0x8d19('0x6d')]);this[_0x8d19('0x10')][_0x5d8ac8[_0x8d19('0x67')]][_0x8d19('0x50')]=_[_0x8d19('0x6a')](_0x5d8ac8[_0x8d19('0x50')]);this[_0x8d19('0x10')][_0x5d8ac8[_0x8d19('0x67')]][_0x8d19('0x2b')]=_0x5aed26>0x0?_0x5aed26:0x0;this['voiceQueues'][_0x5d8ac8[_0x8d19('0x67')]][_0x8d19('0x2b')]=this[_0x8d19('0x10')][_0x5d8ac8[_0x8d19('0x67')]][_0x8d19('0x2b')]>_[_0x8d19('0x6a')](_0x5d8ac8[_0x8d19('0x6d')])?_[_0x8d19('0x6a')](_0x5d8ac8[_0x8d19('0x6d')]):this['voiceQueues'][_0x5d8ac8[_0x8d19('0x67')]][_0x8d19('0x2b')];this['emitVoiceQueueSummary'](this[_0x8d19('0x10')][_0x5d8ac8[_0x8d19('0x67')]],_0x8d19('0x6e'));}logger[_0x8d19('0x41')](_0x8d19('0x6f'),util[_0x8d19('0x38')](this[_0x8d19('0x10')][_0x5d8ac8[_0x8d19('0x67')]],{'showHidden':![],'depth':null}));ami['emit'](_0x8d19('0x70'),this[_0x8d19('0x10')][_0x5d8ac8[_0x8d19('0x67')]]);}}}catch(_0x117a9d){logger['error'](_0x8d19('0x65'),util['inspect'](_0x117a9d,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x71')]=function(_0x3012e7){logger['debug']('[voiceQueueReport][queuesummarycomplete]\x20event:',util[_0x8d19('0x38')](_0x3012e7,{'showHidden':![],'depth':null}));this[_0x8d19('0x11')]=!![];};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x14')]=function(_0x14048d){try{if(this[_0x8d19('0x5f')](_0x14048d)){logger['debug'](_0x8d19('0x72'),_0x14048d[_0x8d19('0x44')],util[_0x8d19('0x38')](_0x14048d,{'showHidden':![],'depth':null}));if(_[_0x8d19('0x60')](this[_0x8d19('0x39')][_0x14048d[_0x8d19('0x44')]]))this[_0x8d19('0x39')][_0x14048d[_0x8d19('0x44')]]=[];if(_[_0x8d19('0x60')](this['channels'][_0x14048d[_0x8d19('0x44')]]))this[_0x8d19('0xe')][_0x14048d[_0x8d19('0x44')]]={};var _0x2f11c4=new QueueReport();_0x2f11c4[_0x8d19('0x47')]=_0x14048d[_0x8d19('0x67')];_0x2f11c4[_0x8d19('0x4c')]=this['voiceQueues'][_0x2f11c4[_0x8d19('0x47')]]&&this[_0x8d19('0x10')][_0x2f11c4[_0x8d19('0x47')]][_0x8d19('0x4c')]?this[_0x8d19('0x10')][_0x2f11c4[_0x8d19('0x47')]][_0x8d19('0x4c')]||_0x8d19('0x4d'):'inbound';_0x2f11c4[_0x8d19('0x67')]=_0x14048d[_0x8d19('0x67')];_0x2f11c4[_0x8d19('0x73')]=moment()[_0x8d19('0x45')](_0x8d19('0x74'));_0x2f11c4['position']=_0x14048d['position'];_0x2f11c4[_0x8d19('0x75')]=_0x14048d[_0x8d19('0x75')];_0x2f11c4[_0x8d19('0x44')]=_0x14048d[_0x8d19('0x44')];_0x2f11c4[_0x8d19('0x76')]=this[_0x8d19('0xe')][_0x14048d[_0x8d19('0x44')]][_0x8d19('0x76')];logger['info'](_0x8d19('0x77'),_0x2f11c4[_0x8d19('0x47')],_0x2f11c4[_0x8d19('0x4c')]);_[_0x8d19('0x78')](_0x2f11c4,_[_0x8d19('0x79')](_0x14048d,_[_0x8d19('0x7a')](_0x2f11c4)));this[_0x8d19('0x39')][_0x14048d['uniqueid']][_0x8d19('0x7b')](_0x2f11c4);this[_0x8d19('0xe')][_0x14048d[_0x8d19('0x44')]]=_0x2f11c4;this['emitVoiceQueueChannelSave'](_0x2f11c4,_0x8d19('0x7c'));}}catch(_0x327e24){logger[_0x8d19('0x37')]('[%s][voiceQueueReport][queuecallerjoin]',_0x14048d[_0x8d19('0x44')],util[_0x8d19('0x38')](_0x327e24,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x16')]=function(_0x3e650d){try{if(this['isNotNull'](_0x3e650d)){logger['debug'](_0x8d19('0x7d'),_0x3e650d['uniqueid'],util[_0x8d19('0x38')](_0x3e650d,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x3e650d['uniqueid']]){var _0x52ba57=_['last'](this['queueReports'][_0x3e650d[_0x8d19('0x44')]]);_0x52ba57['queuecallercomplete']=![];_0x52ba57['queuecallercompleteAt']=null;_0x52ba57[_0x8d19('0x7e')]=_0x3e650d['holdtime'];_0x52ba57[_0x8d19('0x7f')]=_0x3e650d['originalposition'];_0x52ba57[_0x8d19('0x15')]=!![];_0x52ba57['queuecallerabandonAt']=moment()[_0x8d19('0x45')](_0x8d19('0x74'));_0x52ba57[_0x8d19('0x80')]=_0x8d19('0x81');_0x52ba57[_0x8d19('0x82')]=null;logger[_0x8d19('0x68')]('[voiceQueueReport][queuecallerabandon]\x20name:%s\x20type:%s',_0x52ba57[_0x8d19('0x47')],_0x52ba57[_0x8d19('0x4c')]);this['channels'][_0x3e650d[_0x8d19('0x44')]]=_0x52ba57;this[_0x8d19('0x3e')](_0x52ba57,_0x8d19('0x15'));}}}catch(_0x4edd51){logger[_0x8d19('0x37')](_0x8d19('0x7d'),_0x3e650d[_0x8d19('0x44')],util['inspect'](_0x4edd51,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype']['syncQueueCallerLeave']=function(_0x223cca){try{if(this['isNotNull'](_0x223cca)){logger[_0x8d19('0x41')](_0x8d19('0x83'),_0x223cca[_0x8d19('0x44')],util['inspect'](_0x223cca,{'showHidden':![],'depth':null}));if(this[_0x8d19('0x39')][_0x223cca[_0x8d19('0x44')]]){var _0x3effc0=_['last'](this[_0x8d19('0x39')][_0x223cca[_0x8d19('0x44')]]);_0x3effc0[_0x8d19('0x84')]=moment()[_0x8d19('0x45')](_0x8d19('0x74'));_0x3effc0[_0x8d19('0x85')]=_0x223cca[_0x8d19('0x85')];_0x3effc0[_0x8d19('0x86')]=_0x223cca['connectedlinename'];logger[_0x8d19('0x68')](_0x8d19('0x87'),_0x3effc0['name'],_0x3effc0[_0x8d19('0x4c')],_0x223cca[_0x8d19('0x85')],_0x223cca[_0x8d19('0x86')]);this[_0x8d19('0xe')][_0x223cca['uniqueid']]=_0x3effc0;this[_0x8d19('0x40')](_0x3effc0,_0x8d19('0x17'));}}}catch(_0x4d9935){logger[_0x8d19('0x37')](_0x8d19('0x83'),_0x223cca[_0x8d19('0x44')],util['inspect'](_0x4d9935,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x88')]=function(_0x373587){try{if(this[_0x8d19('0x5f')](_0x373587)){logger[_0x8d19('0x41')](_0x8d19('0x89'),_0x373587[_0x8d19('0x44')],util[_0x8d19('0x38')](_0x373587,{'showHidden':![],'depth':null}));if(this[_0x8d19('0x39')][_0x373587[_0x8d19('0x44')]]){var _0x5e8a2d=_[_0x8d19('0x8a')](this['queueReports'][_0x373587[_0x8d19('0x44')]]);_0x5e8a2d[_0x8d19('0x8b')]=!![];_0x5e8a2d['queuecallerexitreason']='COMPLETEDBYAGENT';logger[_0x8d19('0x68')](_0x8d19('0x8c'),_0x5e8a2d[_0x8d19('0x47')],_0x5e8a2d['type']);}}}catch(_0x53606f){logger[_0x8d19('0x37')](_0x8d19('0x89'),_0x373587[_0x8d19('0x44')],util['inspect'](_0x53606f,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x8d')]=function(_0x2c4b5d){try{if(this[_0x8d19('0x5f')](_0x2c4b5d)){logger[_0x8d19('0x41')]('[%s][voiceQueueReport][agentcomplete]',_0x2c4b5d[_0x8d19('0x44')],util['inspect'](_0x2c4b5d,{'showHidden':![],'depth':null}));if(this[_0x8d19('0x39')][_0x2c4b5d['uniqueid']]){var _0x426417=_[_0x8d19('0x8a')](this[_0x8d19('0x39')][_0x2c4b5d[_0x8d19('0x44')]]);_0x426417[_0x8d19('0x15')]=![];_0x426417['queuecallerabandonAt']=null;_0x426417[_0x8d19('0x8e')]=!![];_0x426417[_0x8d19('0x82')]=_0x2c4b5d[_0x8d19('0x8f')];_0x426417[_0x8d19('0x7e')]=_0x2c4b5d['holdtime'];_0x426417[_0x8d19('0x8b')]=!![];_0x426417[_0x8d19('0x90')]=![];_0x426417['queuecallerexitAt']=null;if(!_0x426417[_0x8d19('0x91')]){if(_0x2c4b5d[_0x8d19('0x92')]==_0x8d19('0x91')){_0x426417[_0x8d19('0x80')]=_0x8d19('0x93');logger[_0x8d19('0x68')](_0x8d19('0x94'),_0x426417[_0x8d19('0x47')],_0x426417[_0x8d19('0x4c')]);}else{if(_[_0x8d19('0x95')](_0x2c4b5d[_0x8d19('0x33')][_0x8d19('0x96')](),_0x8d19('0x97'))){if(this[_0x8d19('0x39')][_0x2c4b5d[_0x8d19('0x98')]]){var _0x4c5105=_[_0x8d19('0x8a')](this[_0x8d19('0x39')][_0x2c4b5d['linkedid']]);_0x4c5105['queuecallercomplete']=![];_0x4c5105['queuecallerexit']=!![];_0x4c5105[_0x8d19('0x99')]=moment(_0x426417[_0x8d19('0x73')])[_0x8d19('0x9a')](_0x2c4b5d[_0x8d19('0x7e')],'seconds')[_0x8d19('0x45')](_0x8d19('0x74'));_0x4c5105['queuecallerexitreason']=_0x8d19('0x9b');_0x4c5105['transfer']=!![];_0x4c5105[_0x8d19('0x9c')]=_0x8d19('0x9d');_0x4c5105[_0x8d19('0x9e')]=_0x2c4b5d['destexten'];_0x4c5105[_0x8d19('0x9f')]=_0x2c4b5d[_0x8d19('0x44')];logger[_0x8d19('0x68')](_0x8d19('0xa0'),_0x4c5105['name'],_0x4c5105[_0x8d19('0x4c')]);var _0x304aa7=this['queueReports'][_0x2c4b5d[_0x8d19('0x98')]];this[_0x8d19('0x39')][_0x2c4b5d[_0x8d19('0x98')]]=this[_0x8d19('0x39')][_0x2c4b5d[_0x8d19('0x44')]];this[_0x8d19('0x39')][_0x2c4b5d[_0x8d19('0x44')]]=_0x304aa7;}}else{_0x426417['queuecallerexitreason']=_0x8d19('0xa1')+_0x2c4b5d[_0x8d19('0x92')][_0x8d19('0xa2')]();logger['info'](_0x8d19('0xa3'),_0x426417[_0x8d19('0x47')],_0x426417[_0x8d19('0x4c')],_0x426417[_0x8d19('0x80')]);}}}this[_0x8d19('0xe')][_0x2c4b5d[_0x8d19('0x44')]]=_0x426417;this[_0x8d19('0x3e')](_0x426417,_0x8d19('0xa4'));}}}catch(_0x5dda04){logger[_0x8d19('0x37')]('[%s][voiceQueueReport][agentcomplete]',_0x2c4b5d[_0x8d19('0x44')],util[_0x8d19('0x38')](_0x5dda04,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype']['syncVarSet']=function(_0xfaeb4e){try{if(this[_0x8d19('0x5f')](_0xfaeb4e)){logger[_0x8d19('0x41')](_0x8d19('0xa5'),_0xfaeb4e[_0x8d19('0x44')],util[_0x8d19('0x38')](_0xfaeb4e,{'showHidden':![],'depth':null}));this[_0x8d19('0xa6')](_0xfaeb4e[_0x8d19('0x44')],_[_0x8d19('0x7a')](_0xfaeb4e[_0x8d19('0xa7')])[0x0],_0xfaeb4e['value']);if(this[_0x8d19('0x39')][_0xfaeb4e['uniqueid']]){var _0x27168d=_[_0x8d19('0x8a')](this[_0x8d19('0x39')][_0xfaeb4e[_0x8d19('0x44')]]);if(_0x27168d){if(this['isNotNull'](_0xfaeb4e['variable'])&&this[_0x8d19('0x5f')](_0xfaeb4e[_0x8d19('0xa7')]['queuestatus'])){switch(_0xfaeb4e[_0x8d19('0xa8')]){case'CONTINUE':_0x27168d['queuecallerexit']=![];_0x27168d['queuecallerexitAt']=null;break;case _0x8d19('0xa9'):_0x27168d['lastevent']=_0x8d19('0xaa');_0x27168d[_0x8d19('0x90')]=!![];_0x27168d[_0x8d19('0x99')]=moment()[_0x8d19('0x45')](_0x8d19('0x74'));_0x27168d['queuecallerleaveAt']=moment()[_0x8d19('0x45')](_0x8d19('0x74'));logger[_0x8d19('0x41')](_0x8d19('0xab'),_0xfaeb4e['uniqueid'],util[_0x8d19('0x38')](_0x27168d,{'showHidden':![],'depth':null}));ami[_0x8d19('0x3f')](_0x8d19('0xac'),_0x27168d);break;default:_0x27168d['queuecallerexit']=!![];_0x27168d[_0x8d19('0x99')]=moment()[_0x8d19('0x45')](_0x8d19('0x74'));_0x27168d['queuecallerleaveAt']=moment()['format'](_0x8d19('0x74'));}_0x27168d[_0x8d19('0x15')]=![];_0x27168d[_0x8d19('0xad')]=null;_0x27168d[_0x8d19('0x80')]=_0xfaeb4e['value'];this['channels'][_0xfaeb4e['uniqueid']]=_0x27168d;this[_0x8d19('0x3e')](_0x27168d,_0x8d19('0x1a'));}else if(this[_0x8d19('0x5f')](_0xfaeb4e[_0x8d19('0xa7')])&&this[_0x8d19('0x5f')](_0xfaeb4e[_0x8d19('0xa7')][_0x8d19('0xae')])){if(!_0x27168d[_0x8d19('0x15')]){_0x27168d[_0x8d19('0x90')]=!![];_0x27168d['queuecallerexitAt']=moment()[_0x8d19('0x45')](_0x8d19('0x74'));_0x27168d[_0x8d19('0x80')]=_0x8d19('0xaf');_0x27168d[_0x8d19('0x84')]=moment()[_0x8d19('0x45')](_0x8d19('0x74'));this[_0x8d19('0xe')][_0xfaeb4e[_0x8d19('0x44')]]=_0x27168d;}}logger[_0x8d19('0x68')]('[%s][voiceQueueReport][varset]\x20name:%s\x20type:%s\x20variable:%s\x20value:%s',_0xfaeb4e[_0x8d19('0x44')],_0x27168d[_0x8d19('0x47')],_0x27168d[_0x8d19('0x4c')],_[_0x8d19('0x7a')](_0xfaeb4e['variable'])[0x0],_0xfaeb4e[_0x8d19('0xa8')]);_0x27168d[_0x8d19('0x3a')]=this[_0x8d19('0x3a')][_0xfaeb4e['uniqueid']];}}}}catch(_0x22ae44){logger[_0x8d19('0x37')](_0x8d19('0xa5'),_0xfaeb4e['uniqueid'],util[_0x8d19('0x38')](_0x22ae44,{'showHidden':![],'depth':null}));}};VoiceQueueReport['prototype']['addVariable']=function(_0x4241f1,_0x252172,_0x23ae0b){var _0x33e621=[_0x8d19('0xb0'),_0x8d19('0xb1'),_0x8d19('0xb2'),_0x8d19('0xb3'),_0x8d19('0xb4'),_0x8d19('0xb5'),_0x8d19('0xb6'),'rtpaudioqosrttbridged',_0x8d19('0xb7'),_0x8d19('0xb8'),'bridgepeer',_0x8d19('0xb9'),_0x8d19('0xba'),_0x8d19('0xbb'),'memberinterface',_0x8d19('0xbc'),_0x8d19('0x8f'),_0x8d19('0xbd'),_0x8d19('0xbe')];if(!_[_0x8d19('0x31')](_0x252172)&&!_['includes'](_0x33e621,_0x252172)){if(_[_0x8d19('0x60')](this[_0x8d19('0x3a')][_0x4241f1])){this[_0x8d19('0x3a')][_0x4241f1]={};}this[_0x8d19('0x3a')][_0x4241f1][_0x252172]=_0x23ae0b;}};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x1d')]=function(_0x37eaac){try{if(this[_0x8d19('0x5f')](_0x37eaac)){logger[_0x8d19('0x41')]('[%s][voiceQueueReport][hangup]',_0x37eaac['uniqueid'],util[_0x8d19('0x38')](_0x37eaac,{'showHidden':![],'depth':null}));if(this[_0x8d19('0x39')][_0x37eaac[_0x8d19('0x44')]]){for(var _0x3f2e83=0x0,_0x540594={};_0x3f2e83<this[_0x8d19('0x39')][_0x37eaac[_0x8d19('0x44')]][_0x8d19('0xbf')];_0x3f2e83+=0x1){_0x540594=this[_0x8d19('0x39')][_0x37eaac[_0x8d19('0x44')]][_0x3f2e83];if(this[_0x8d19('0x10')][_0x540594['queue']]){if(_0x540594[_0x8d19('0x90')]&&_0x540594['transfer']!=!![]){this[_0x8d19('0x10')][_0x540594[_0x8d19('0x67')]]['unmanaged']+=0x1;}if(_0x540594[_0x8d19('0x15')]){this[_0x8d19('0x10')][_0x540594['queue']]['abandoned']+=0x1;}this[_0x8d19('0x10')][_0x540594[_0x8d19('0x67')]]['sumHoldTime']+=moment(_0x540594[_0x8d19('0x84')])[_0x8d19('0xc0')](_0x540594[_0x8d19('0x73')],'seconds')||0x0;if(_0x3f2e83===this[_0x8d19('0x39')][_0x37eaac[_0x8d19('0x44')]][_0x8d19('0xbf')]-0x1){this[_0x8d19('0x10')][_0x540594[_0x8d19('0x67')]][_0x8d19('0x53')]+=moment()[_0x8d19('0xc1')](0x0)[_0x8d19('0xc0')](_0x540594[_0x8d19('0x73')],_0x8d19('0xc2'));this['voiceQueues'][_0x540594[_0x8d19('0x67')]][_0x8d19('0x55')]+=0x1;if(_0x540594[_0x8d19('0x8b')]){this['voiceQueues'][_0x540594[_0x8d19('0x67')]][_0x8d19('0x4f')]+=0x1;this[_0x8d19('0x10')][_0x540594[_0x8d19('0x67')]][_0x8d19('0x52')]+=moment()[_0x8d19('0xc1')](0x0)['diff'](_0x540594['queuecallerleaveAt'],_0x8d19('0xc2'));_0x540594[_0x8d19('0xc3')]=moment()[_0x8d19('0x45')](_0x8d19('0x74'));_0x540594[_0x8d19('0x90')]=![];_0x540594[_0x8d19('0x99')]=null;}if(_0x540594[_0x8d19('0x90')]&&_0x540594[_0x8d19('0x91')]!=!![]){_0x540594[_0x8d19('0xc4')]='unmanaged';logger[_0x8d19('0x41')](_0x8d19('0xc5'),_0x37eaac[_0x8d19('0x44')],util[_0x8d19('0x38')](_0x540594,{'showHidden':![],'depth':null}));ami[_0x8d19('0x3f')](_0x8d19('0xc6'),_0x540594);}if(_0x540594[_0x8d19('0x15')]){_0x540594['lastevent']=_0x8d19('0x57');logger[_0x8d19('0x41')]('[%s][voiceQueueReport][hangup]\x20sending\x20queuecallerabandon\x20event:',_0x37eaac['uniqueid'],util[_0x8d19('0x38')](_0x540594,{'showHidden':![],'depth':null}));ami[_0x8d19('0x3f')](_0x8d19('0xc7'),_0x540594);}}else{this[_0x8d19('0x10')][_0x540594[_0x8d19('0x67')]][_0x8d19('0x53')]+=this[_0x8d19('0x10')][_0x540594[_0x8d19('0x67')]][_0x8d19('0x54')];}logger[_0x8d19('0x68')](_0x8d19('0xc8'),_0x37eaac[_0x8d19('0x44')],_0x540594[_0x8d19('0x47')],_0x540594[_0x8d19('0x4c')],_0x37eaac['cause-txt']);this[_0x8d19('0xe')][_0x37eaac[_0x8d19('0x44')]]=_0x540594;this[_0x8d19('0x3e')](_0x540594,_0x8d19('0x1c'));this[_0x8d19('0xc9')](this['voiceQueues'][_0x540594['queue']],_0x8d19('0x1c'));}}logger['debug'](_0x8d19('0xca'),_0x37eaac[_0x8d19('0x44')],util[_0x8d19('0x38')](this['queueReports'][_0x37eaac[_0x8d19('0x44')]],{'showHidden':![],'depth':null}));ami[_0x8d19('0x3f')](_0x8d19('0xcb'),this['queueReports'][_0x37eaac[_0x8d19('0x44')]]);if(_0x540594[_0x8d19('0x80')]===_0x8d19('0x4a'))return;delete this[_0x8d19('0x39')][_0x37eaac[_0x8d19('0x44')]];delete this['channels'][_0x37eaac['uniqueid']];}if(this[_0x8d19('0x3a')][_0x37eaac['uniqueid']]){delete this['variables'][_0x37eaac[_0x8d19('0x44')]];}}}catch(_0x7d52c4){logger['error'](_0x8d19('0xcc'),_0x37eaac[_0x8d19('0x44')],util[_0x8d19('0x38')](_0x7d52c4,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x23')]=function(_0x2703d2){try{if(this[_0x8d19('0x5f')](_0x2703d2)){logger[_0x8d19('0x41')](_0x8d19('0xcd'),_0x2703d2[_0x8d19('0x44')],util[_0x8d19('0x38')](_0x2703d2,{'showHidden':![],'depth':null}));var _0x3bc24d;var _0x37f644;var _0x33047f;if(this[_0x8d19('0x39')][_0x2703d2[_0x8d19('0xce')]]){_0x3bc24d=_[_0x8d19('0x8a')](this[_0x8d19('0x39')][_0x2703d2[_0x8d19('0xce')]]);_0x3bc24d['transferexten']=_0x2703d2[_0x8d19('0xcf')];_0x3bc24d[_0x8d19('0x9f')]=_0x2703d2[_0x8d19('0xd0')];_0x3bc24d[_0x8d19('0x80')]='ATTENDEDTRANSFER';_0x3bc24d[_0x8d19('0x91')]=!![];_0x3bc24d[_0x8d19('0x9c')]=_0x8d19('0xd1');if(this[_0x8d19('0x39')][_0x2703d2['secondtransfereruniqueid']]){_0x33047f=this[_0x8d19('0x39')][_0x2703d2[_0x8d19('0xd0')]];this['queueReports'][_0x2703d2['secondtransfereruniqueid']]=this['queueReports'][_0x2703d2['transfereeuniqueid']];this[_0x8d19('0x39')][_0x2703d2[_0x8d19('0xce')]]=_0x33047f;_0x37f644=_[_0x8d19('0x8a')](this['queueReports'][_0x2703d2['transfereeuniqueid']]);_0x37f644[_0x8d19('0x30')]=!![];}logger[_0x8d19('0x68')](_0x8d19('0xd2'),_0x2703d2[_0x8d19('0x44')],_0x3bc24d[_0x8d19('0x47')],_0x3bc24d[_0x8d19('0x4c')],_0x3bc24d[_0x8d19('0x9e')],_0x3bc24d[_0x8d19('0x9f')]);}else if(this[_0x8d19('0x39')][_0x2703d2[_0x8d19('0xd3')]]){_0x3bc24d=_[_0x8d19('0x8a')](this[_0x8d19('0x39')][_0x2703d2['transfertargetuniqueid']]);_0x3bc24d[_0x8d19('0x9e')]=_0x2703d2['origtransfererexten'];_0x3bc24d['transferuniqueid']=_0x2703d2[_0x8d19('0xd4')];_0x3bc24d[_0x8d19('0x80')]=_0x8d19('0x4a');_0x3bc24d[_0x8d19('0x91')]=!![];_0x3bc24d[_0x8d19('0x9c')]=_0x8d19('0xd1');if(this['queueReports'][_0x2703d2[_0x8d19('0xd4')]]){_0x33047f=this[_0x8d19('0x39')][_0x2703d2['origtransfereruniqueid']];this['queueReports'][_0x2703d2['origtransfereruniqueid']]=this[_0x8d19('0x39')][_0x2703d2[_0x8d19('0xd3')]];this[_0x8d19('0x39')][_0x2703d2[_0x8d19('0xd3')]]=_0x33047f;_0x37f644=_[_0x8d19('0x8a')](this['queueReports'][_0x2703d2[_0x8d19('0xd3')]]);_0x37f644[_0x8d19('0x30')]=!![];}logger[_0x8d19('0x68')](_0x8d19('0xd2'),_0x2703d2[_0x8d19('0x44')],_0x3bc24d[_0x8d19('0x47')],_0x3bc24d[_0x8d19('0x4c')],_0x3bc24d[_0x8d19('0x9e')],_0x3bc24d[_0x8d19('0x9f')]);}else if(this[_0x8d19('0x39')][_0x2703d2[_0x8d19('0xd4')]]){_0x3bc24d=_[_0x8d19('0x8a')](this[_0x8d19('0x39')][_0x2703d2[_0x8d19('0xd4')]]);_0x3bc24d[_0x8d19('0x9e')]=_0x2703d2[_0x8d19('0xd5')];_0x3bc24d['transferuniqueid']=_0x2703d2[_0x8d19('0xd4')];_0x3bc24d[_0x8d19('0x80')]='ATTENDEDTRANSFER';_0x3bc24d[_0x8d19('0x91')]=!![];_0x3bc24d[_0x8d19('0x9c')]=_0x8d19('0xd1');}else if(this[_0x8d19('0x39')][_0x2703d2['secondtransfereruniqueid']]){_0x3bc24d=_[_0x8d19('0x8a')](this[_0x8d19('0x39')][_0x2703d2[_0x8d19('0xd0')]]);_0x3bc24d[_0x8d19('0x9e')]=_0x2703d2['secondtransfererexten'];_0x3bc24d['transferuniqueid']=_0x2703d2[_0x8d19('0xd0')];_0x3bc24d[_0x8d19('0x80')]='ATTENDEDTRANSFER';_0x3bc24d['transfer']=!![];_0x3bc24d[_0x8d19('0x9c')]=_0x8d19('0xd1');}}}catch(_0x5a6592){logger['error']('[%s][voiceQueueReport][attendedtransfer]',_0x2703d2[_0x8d19('0x44')],util[_0x8d19('0x38')](_0x5a6592,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x25')]=function(_0x10f9a5){try{if(this[_0x8d19('0x5f')](_0x10f9a5)){logger[_0x8d19('0x41')](_0x8d19('0xd6'),_0x10f9a5['uniqueid'],util[_0x8d19('0x38')](_0x10f9a5,{'showHidden':![],'depth':null}));if(this['queueReports'][_0x10f9a5['transfereeuniqueid']]){var _0x52b9f9=_[_0x8d19('0x8a')](this[_0x8d19('0x39')][_0x10f9a5[_0x8d19('0xce')]]);_0x52b9f9[_0x8d19('0x80')]='BLINDTRANSFER';_0x52b9f9[_0x8d19('0x91')]=!![];_0x52b9f9[_0x8d19('0x9c')]=_0x8d19('0xd7');_0x52b9f9[_0x8d19('0x9e')]=_0x10f9a5[_0x8d19('0xd8')];_0x52b9f9[_0x8d19('0x9f')]=_0x10f9a5[_0x8d19('0xce')];logger[_0x8d19('0x68')]('[%s][voiceQueueReport][blindTransfer]\x20name:%s\x20type:%s\x20transferexten:%s\x20transferuniqueid:%s',_0x10f9a5[_0x8d19('0x44')],_0x52b9f9[_0x8d19('0x47')],_0x52b9f9['type'],_0x52b9f9[_0x8d19('0x9e')],_0x52b9f9[_0x8d19('0x9f')]);this['syncHangup']({'event':'BlindTransfer','uniqueid':_0x10f9a5['transfereeuniqueid'],'context':_0x10f9a5[_0x8d19('0xd9')],'channel':_0x10f9a5[_0x8d19('0xda')]});}}}catch(_0x2c097e){logger[_0x8d19('0x37')](_0x8d19('0xd6'),_0x10f9a5[_0x8d19('0x44')],util[_0x8d19('0x38')](_0x2c097e,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0xdb')]=function(_0x4aded8){try{if(this[_0x8d19('0x5f')](_0x4aded8)){logger[_0x8d19('0x41')](_0x8d19('0xdc'),_0x4aded8[_0x8d19('0x44')],util[_0x8d19('0x38')](_0x4aded8,{'showHidden':![],'depth':null}));if(this[_0x8d19('0x39')][_0x4aded8[_0x8d19('0x44')]]){var _0x441a0a=_['last'](this[_0x8d19('0x39')][_0x4aded8['uniqueid']]);if(!_[_0x8d19('0x31')](_0x441a0a[_0x8d19('0x84')])){_0x441a0a[_0x8d19('0xdd')]=moment()['format'](_0x8d19('0x74'));logger[_0x8d19('0x68')](_0x8d19('0xde'),_0x4aded8['uniqueid'],_0x441a0a[_0x8d19('0xdd')]);}}}}catch(_0x3dcd0b){logger[_0x8d19('0x37')]('[%s][voiceQueueReport][musiconholdstart]',_0x4aded8[_0x8d19('0x44')],util['inspect'](_0x3dcd0b,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0x22')]=function(_0x323f6e){try{if(this['isNotNull'](_0x323f6e)){logger['debug']('[%s][voiceQueueReport][musiconholdstop]',_0x323f6e['uniqueid'],util[_0x8d19('0x38')](_0x323f6e,{'showHidden':![],'depth':null}));if(this[_0x8d19('0x39')][_0x323f6e[_0x8d19('0x44')]]){var _0x225be4=_[_0x8d19('0x8a')](this[_0x8d19('0x39')][_0x323f6e[_0x8d19('0x44')]]);if(!_[_0x8d19('0x31')](_0x225be4[_0x8d19('0xdd')])){_0x225be4[_0x8d19('0xdf')]+=moment()[_0x8d19('0xc1')](0x0)[_0x8d19('0xc0')](_0x225be4[_0x8d19('0xdd')],_0x8d19('0xc2'));logger['info'](_0x8d19('0xe0'),_0x323f6e[_0x8d19('0x44')],_0x225be4[_0x8d19('0xdf')]);delete _0x225be4['mohstarttime'];}}}}catch(_0x4e709e){logger['error'](_0x8d19('0xe1'),_0x323f6e[_0x8d19('0x44')],util[_0x8d19('0x38')](_0x4e709e,{'showHidden':![],'depth':null}));}};VoiceQueueReport[_0x8d19('0x2f')][_0x8d19('0xe2')]=function(_0xb2116f){try{if(this[_0x8d19('0x5f')](_0xb2116f)){logger['debug'](_0x8d19('0xe3'),_0xb2116f[_0x8d19('0x44')],util[_0x8d19('0x38')](_0xb2116f,{'showHidden':![],'depth':null}));if(_0xb2116f['application'][_0x8d19('0x96')]()===_0x8d19('0xe4')){_0xb2116f[_0x8d19('0xe5')]=_0xb2116f[_0x8d19('0xe6')]&&_0xb2116f[_0x8d19('0xe6')][_0x8d19('0x95')](_0x8d19('0xe7'))?_0xb2116f['appdata']:(_0xb2116f[_0x8d19('0xe6')]||_0xb2116f[_0x8d19('0xe5')])[_0x8d19('0x96')]();if(_['startsWith'](_0xb2116f[_0x8d19('0xe5')][_0x8d19('0x96')](),_0x8d19('0xe8'))){logger[_0x8d19('0x68')](_0x8d19('0xe9'),_0xb2116f[_0x8d19('0x44')],_0xb2116f[_0x8d19('0xea')],_0xb2116f[_0x8d19('0xe5')]);if(_[_0x8d19('0x60')](this[_0x8d19('0xe')][_0xb2116f[_0x8d19('0x44')]]))this['channels'][_0xb2116f[_0x8d19('0x44')]]={};var _0x5221fc=_0xb2116f[_0x8d19('0xe5')][_0x8d19('0xeb')]('=');var _0x2a0c53=_0x5221fc[0x0][_0x8d19('0x96')]()[_0x8d19('0xec')](/cdr\((.*)\)/);if(_0x2a0c53)this[_0x8d19('0xe')][_0xb2116f['uniqueid']][_0x2a0c53[0x1]]=_0x5221fc[0x1];}}}}catch(_0x1a5263){logger[_0x8d19('0x37')](_0x8d19('0xed'),_0xb2116f[_0x8d19('0x44')],util['inspect'](_0x1a5263,{'showHidden':![],'depth':null}));}};module[_0x8d19('0xee')]=VoiceQueueReport;