server/services/ami/trigger/integration/freshdesk.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xef61=['mapValues','value','%s/api/v2/tickets','remoteUri','POST','then','Ticket\x20created!','validateEmail','length','find','contact','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','stringify','GET','map','forEach','includes','type','customField','nameField','content','picklist','push','variable','variableName','custom_fields','idField','customVariable','Variable','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','email','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','outbound','recordingFormat','none','[OUTBOUND]','uniqueid','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','unmanaged','lastevent','Authorization','error','toUpperCase','lodash','request-promise','util','ioredis','./util','../../../../config/environment','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','format','Caller\x20-\x20%s','calleridnum','getString','Subjects','Descriptions','<br>','Tags','name','Fields'];(function(_0x187ee1,_0x3fd1e6){var _0x388160=function(_0x542dd2){while(--_0x542dd2){_0x187ee1['push'](_0x187ee1['shift']());}};_0x388160(++_0x3fd1e6);}(_0xef61,0x10d));var _0x1ef6=function(_0x3ab928,_0x2b990b){_0x3ab928=_0x3ab928-0x0;var _0xf47692=_0xef61[_0x3ab928];return _0xf47692;};'use strict';var _=require(_0x1ef6('0x0'));var rp=require(_0x1ef6('0x1'));var md5=require('md5');var util=require(_0x1ef6('0x2'));var Redis=require(_0x1ef6('0x3'));var intUtil=require(_0x1ef6('0x4'));var config=require(_0x1ef6('0x5'));var logger=require('../../../../config/logger')(_0x1ef6('0x6'));config[_0x1ef6('0x7')]=_[_0x1ef6('0x8')](config[_0x1ef6('0x7')],{'host':_0x1ef6('0x9'),'port':0x18eb});var io=require(_0x1ef6('0xa'))(new Redis(config[_0x1ef6('0x7')]));var headers={'Content-Type':_0x1ef6('0xb'),'Accept':_0x1ef6('0xb')};function emit(_0x3c6916,_0x101c26,_0x31b8b6){io['to'](_0x3c6916)[_0x1ef6('0xc')](_0x101c26,_0x31b8b6);}function getTicket(_0x3c9769,_0x5b4039,_0x184207,_0x5094cc,_0x4995a6){logger[_0x1ef6('0xd')](_0x1ef6('0xe'));var _0x17a738=_['merge']({'responder_id':_0x5b4039['id'],'requester_id':_0x184207['id'],'name':util[_0x1ef6('0xf')](_0x1ef6('0x10'),_0x4995a6['calleridname']),'phone':_0x4995a6[_0x1ef6('0x11')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x1ef6('0x12')](_0x5094cc[_0x1ef6('0x13')],_0x4995a6,'\x20'),'description':intUtil[_0x1ef6('0x12')](_0x5094cc[_0x1ef6('0x14')],_0x4995a6,_0x1ef6('0x15')),'tags':getTags(_0x5094cc[_0x1ef6('0x16')],_0x1ef6('0x17'))},getCustomFields(_0x5094cc[_0x1ef6('0x18')],_0x4995a6));_0x17a738['custom_fields']=_[_0x1ef6('0x19')](_['keyBy'](_0x17a738['custom_fields'],'id'),_0x1ef6('0x1a'));return request({'uri':util['format'](_0x1ef6('0x1b'),_0x3c9769[_0x1ef6('0x1c')]),'method':_0x1ef6('0x1d'),'body':_0x17a738})[_0x1ef6('0x1e')](function(_0x5497ff){logger[_0x1ef6('0xd')](_0x1ef6('0x1f'));return _0x5497ff;});}function getUser(_0x35cff4,_0x50f51e){if(intUtil[_0x1ef6('0x20')](_0x50f51e)){return request({'uri':util[_0x1ef6('0xf')]('%s/api/v2/agents',_0x35cff4[_0x1ef6('0x1c')]),'qs':{'email':_0x50f51e}})[_0x1ef6('0x1e')](function(_0x328a64){if(_0x328a64[_0x1ef6('0x21')]){logger[_0x1ef6('0xd')]('Agent\x20found!');return _[_0x1ef6('0x22')](_0x328a64,function(_0x64b9bc){return _0x64b9bc[_0x1ef6('0x23')]['email']===_0x50f51e;});}else{logger[_0x1ef6('0xd')](_0x1ef6('0x24'));return request({'uri':util[_0x1ef6('0xf')](_0x1ef6('0x25'),_0x35cff4['remoteUri'])})[_0x1ef6('0x1e')](function(_0x3c80cf){logger['info'](_0x1ef6('0x26'));return _0x3c80cf;});}});}else{logger[_0x1ef6('0xd')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x1ef6('0xf')]('%s/api/v2/agents/me',_0x35cff4[_0x1ef6('0x1c')])})[_0x1ef6('0x1e')](function(_0x1d0830){logger[_0x1ef6('0xd')](_0x1ef6('0x26'));return _0x1d0830;});}}function getEndUser(_0x22aae2,_0x33dfae,_0x19a20c){logger['info'](_0x1ef6('0x27'),_0x19a20c);return request({'uri':util[_0x1ef6('0xf')](_0x1ef6('0x28'),_0x22aae2['remoteUri']),'qs':{'phone':_0x19a20c}})['then'](function(_0x661704){if(_0x661704['length']){logger[_0x1ef6('0xd')](_0x1ef6('0x29'));return _[_0x1ef6('0x22')](_0x661704,{'phone':_0x19a20c});}else{logger[_0x1ef6('0xd')](_0x1ef6('0x2a'));return request({'uri':util[_0x1ef6('0xf')]('%s/api/v2/contacts',_0x22aae2['remoteUri']),'method':'POST','body':{'name':_0x33dfae,'phone':_0x19a20c}})[_0x1ef6('0x1e')](function(_0x1ddbc7){logger['info'](_0x1ef6('0x2b'));return _0x1ddbc7;});}});}function getAuth(_0xd47cb0){return util[_0x1ef6('0xf')](_0x1ef6('0x2c'),new Buffer(_0xd47cb0[_0x1ef6('0x2d')]+':X')[_0x1ef6('0x2e')](_0x1ef6('0x2f')));}function request(_0x12b803){logger[_0x1ef6('0x30')](_0x1ef6('0x31'),JSON[_0x1ef6('0x32')](_0x12b803));return rp(_[_0x1ef6('0x8')](_0x12b803,{'method':_0x1ef6('0x33'),'headers':headers,'json':!![]}));}function getTags(_0x3f52e9,_0x71c671){var _0x5fcf64=[];if(_0x3f52e9&&_0x3f52e9['length']>0x0){_0x5fcf64=_[_0x1ef6('0x34')](_0x3f52e9,_0x71c671);}return _0x5fcf64;}function getCustomFields(_0x142509,_0x4c7da0){var _0x354ee2=[];var _0x469c96={'custom_fields':[]};if(_0x142509[_0x1ef6('0x21')]>0x0){_[_0x1ef6('0x35')](_0x142509,function(_0x30bfc6){if(_[_0x1ef6('0x36')](['string','picklist'],_0x30bfc6[_0x1ef6('0x37')])&&_0x30bfc6['nameField']&&!_0x30bfc6[_0x1ef6('0x38')]){_0x469c96[_0x30bfc6[_0x1ef6('0x39')]['toLowerCase']()]=_0x30bfc6[_0x1ef6('0x3a')][_0x1ef6('0x2e')]();}else if(_['includes'](['string',_0x1ef6('0x3b')],_0x30bfc6[_0x1ef6('0x37')])&&_0x30bfc6['idField']&&_0x30bfc6[_0x1ef6('0x38')]){_0x469c96['custom_fields'][_0x1ef6('0x3c')]({'id':_0x30bfc6['idField'],'value':_0x30bfc6['content'][_0x1ef6('0x2e')]()});}else if(_0x30bfc6[_0x1ef6('0x37')]===_0x1ef6('0x3d')&&_0x30bfc6[_0x1ef6('0x3e')]&&_0x30bfc6['idField']&&_0x30bfc6[_0x1ef6('0x38')]){_0x4c7da0[_0x30bfc6[_0x1ef6('0x3e')]]&&_0x469c96[_0x1ef6('0x3f')][_0x1ef6('0x3c')]({'id':_0x30bfc6[_0x1ef6('0x40')],'value':_0x4c7da0[_0x30bfc6[_0x1ef6('0x3e')]]['toString']()});}else if(_0x30bfc6[_0x1ef6('0x37')]===_0x1ef6('0x41')&&_0x30bfc6[_0x1ef6('0x42')]&&_0x30bfc6['Variable']['name']&&_0x30bfc6[_0x1ef6('0x40')]&&_0x30bfc6[_0x1ef6('0x38')]){_0x4c7da0[_0x30bfc6['Variable'][_0x1ef6('0x17')][_0x1ef6('0x43')]()]&&_0x469c96[_0x1ef6('0x3f')][_0x1ef6('0x3c')]({'id':_0x30bfc6[_0x1ef6('0x40')],'value':_0x4c7da0[_0x30bfc6[_0x1ef6('0x42')]['name'][_0x1ef6('0x43')]()][_0x1ef6('0x2e')]()});}});}return _0x469c96;}exports[_0x1ef6('0x44')]=function(_0x201d3d,_0x2674ad,_0x15527e,_0x142673,_0x43da12,_0x355b2a){var _0x3f7dd1,_0x41739b;_0x355b2a['remoteUri']=intUtil[_0x1ef6('0x45')](_0x355b2a[_0x1ef6('0x1c')]);_0x355b2a[_0x1ef6('0x46')]=intUtil[_0x1ef6('0x45')](_0x355b2a['serverUrl']);if(_0x43da12&&_0x43da12[_0x1ef6('0x47')]){logger['info'](_0x1ef6('0x48'),_0x1ef6('0x49'));_0x2674ad[_0x1ef6('0x4a')]=util[_0x1ef6('0xf')](_0x1ef6('0x4b'),_0x355b2a[_0x1ef6('0x46')],_0x2674ad['uniqueid'],md5(_0x2674ad['uniqueid']));}else{_0x2674ad['recordingURL']='';}headers['Authorization']=getAuth(_0x355b2a);return getUser(_0x355b2a,_0x142673[_0x1ef6('0x4c')])[_0x1ef6('0x1e')](function(_0x5d0ab1){_0x3f7dd1=_0x5d0ab1;logger[_0x1ef6('0xd')](_0x1ef6('0x4d'),_0x3f7dd1['id']);return getEndUser(_0x355b2a,_0x2674ad[_0x1ef6('0x4e')],_0x2674ad[_0x1ef6('0x11')]);})[_0x1ef6('0x1e')](function(_0x43130d){_0x41739b=_0x43130d;logger[_0x1ef6('0xd')](_0x1ef6('0x4f'),_0x41739b['id']);return getTicket(_0x355b2a,_0x3f7dd1,_0x41739b,_0x15527e,_0x2674ad);})[_0x1ef6('0x1e')](function(_0x411972){if(_0x411972&&_0x411972['id']){logger[_0x1ef6('0xd')]('Ticket\x20created!');logger['info']('The\x20Ticket\x20ID\x20is:',_0x411972['id']);logger[_0x1ef6('0xd')](_0x1ef6('0x48'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x1ef6('0xf')](_0x1ef6('0x50'),_0x142673[_0x1ef6('0x17')]),_0x1ef6('0x51'),{'uri':util[_0x1ef6('0xf')](_0x1ef6('0x52'),_0x355b2a[_0x1ef6('0x1c')],_0x411972['id'])});}})[_0x1ef6('0x53')](function(_0x1fd981){logger['error']('[QUEUE]',JSON[_0x1ef6('0x32')](_0x1fd981));});};exports[_0x1ef6('0x54')]=function(_0x3718dd,_0x29fff1,_0x4ef0dc,_0x26ceed,_0x4f8431,_0x19a6ea,_0x36d509){var _0x3bbb87,_0x73ce25;_0x19a6ea[_0x1ef6('0x1c')]=intUtil[_0x1ef6('0x45')](_0x19a6ea[_0x1ef6('0x1c')]);_0x19a6ea['serverUrl']=intUtil[_0x1ef6('0x45')](_0x19a6ea['serverUrl']);if(_0x36d509&&_0x36d509[_0x1ef6('0x55')]&&_0x36d509[_0x1ef6('0x55')]!==_0x1ef6('0x56')){logger['info'](_0x1ef6('0x57'),_0x1ef6('0x49'));_0x29fff1[_0x1ef6('0x4a')]=util[_0x1ef6('0xf')](_0x1ef6('0x4b'),_0x19a6ea['serverUrl'],_0x29fff1[_0x1ef6('0x58')],md5(_0x29fff1[_0x1ef6('0x58')]));}headers['Authorization']=getAuth(_0x19a6ea);return getUser(_0x19a6ea,_0x26ceed[_0x1ef6('0x4c')])[_0x1ef6('0x1e')](function(_0xa8e3dc){_0x3bbb87=_0xa8e3dc;logger['info'](_0x1ef6('0x4d'),_0x3bbb87['id']);return getEndUser(_0x19a6ea,_0x29fff1[_0x1ef6('0x59')],_0x29fff1[_0x1ef6('0x5a')]);})[_0x1ef6('0x1e')](function(_0x6d0477){_0x73ce25=_0x6d0477;logger['info'](_0x1ef6('0x4f'),_0x73ce25['id']);return getTicket(_0x19a6ea,_0x3bbb87,_0x73ce25,_0x4ef0dc,_0x29fff1);})[_0x1ef6('0x1e')](function(_0x5c2ba8){if(_0x5c2ba8&&_0x5c2ba8['id']){logger[_0x1ef6('0xd')](_0x1ef6('0x1f'));logger[_0x1ef6('0xd')](_0x1ef6('0x5b'),_0x5c2ba8['id']);logger[_0x1ef6('0xd')]('[OUTBOUND]',_0x1ef6('0x5c'));emit(util[_0x1ef6('0xf')](_0x1ef6('0x50'),_0x26ceed['name']),'trigger:browser:url',{'uri':util[_0x1ef6('0xf')]('%s/helpdesk/tickets/%d',_0x19a6ea[_0x1ef6('0x1c')],_0x5c2ba8['id'])});}})['catch'](function(_0x57df4b){logger['error']('[OUTBOUND]',JSON[_0x1ef6('0x32')](_0x57df4b));});};exports[_0x1ef6('0x5d')]=function(_0xb7363,_0x45645d,_0x1b5e12,_0x547b67,_0x457d8a,_0x58ad92){var _0x33bebb,_0x17df1b;_0x58ad92[_0x1ef6('0x1c')]=intUtil[_0x1ef6('0x45')](_0x58ad92[_0x1ef6('0x1c')]);_0x58ad92[_0x1ef6('0x46')]=intUtil[_0x1ef6('0x45')](_0x58ad92[_0x1ef6('0x46')]);if(_0x457d8a&&_0x457d8a[_0x1ef6('0x47')]){logger['info']('['+_0x45645d[_0x1ef6('0x5e')]['toUpperCase']()+']',_0x1ef6('0x49'));_0x45645d[_0x1ef6('0x4a')]=util[_0x1ef6('0xf')](_0x1ef6('0x4b'),_0x58ad92['serverUrl'],_0x45645d[_0x1ef6('0x58')],md5(_0x45645d[_0x1ef6('0x58')]));}else{_0x45645d[_0x1ef6('0x4a')]='';}headers[_0x1ef6('0x5f')]=getAuth(_0x58ad92);return getUser(_0x58ad92,'')[_0x1ef6('0x1e')](function(_0x392a6c){_0x33bebb=_0x392a6c;logger[_0x1ef6('0xd')](_0x1ef6('0x4d'),_0x33bebb['id']);return getEndUser(_0x58ad92,_0x45645d[_0x1ef6('0x4e')],_0x45645d['calleridnum']);})[_0x1ef6('0x1e')](function(_0x2ec03c){_0x17df1b=_0x2ec03c;logger[_0x1ef6('0xd')](_0x1ef6('0x4f'),_0x17df1b['id']);return getTicket(_0x58ad92,_0x33bebb,_0x17df1b,_0x1b5e12,_0x45645d);})['then'](function(_0x5a7485){if(_0x5a7485){logger[_0x1ef6('0xd')](_0x1ef6('0x1f'));logger['info'](_0x1ef6('0x5b'),_0x5a7485['id']);}})[_0x1ef6('0x53')](function(_0x1807ce){logger[_0x1ef6('0x60')]('['+_0x45645d[_0x1ef6('0x5e')][_0x1ef6('0x61')]()+']',JSON[_0x1ef6('0x32')](_0x1807ce));});};