server/services/ami/trigger/integration/salesforce.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x16fe=['identity','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','contact_lead','length','contact','lead','Lead','Contact','Phone','Enduser\x20with\x20phone\x20%s\x20not\x20found.','<unknown>','format','Caller\x20-\x20%s','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','Company','No\x20Company','upperFirst','forEach','string','idField','toString','type','variable','variableName','Variable','name','toLowerCase','password','remoteUri','https://login.salesforce.com','clientId','clientSecret','login','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','calleridname','calleridnum','Fields','[QUEUE]\x20Ticket\x20%s\x20created','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','user:%s','trigger:browser:url','instanceUrl','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','error','stringify','outbound','recordingFormat','none','recordingURL','email','destcalleridname','destcalleridnum','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','trigger:salesforce:display','newTab','%s/%s/e','[OUTBOUND]','Salesforce\x20account\x20type\x20not\x20recognized','monitor_format','lastevent','toUpperCase',']\x20Ticket\x20%s\x20created.',']\x20Integration\x20account\x20type\x20%s.','lodash','request-promise','moment','md5','jsforce','util','./util','../../../../config/logger','salesforce','redis','defaults','localhost','socket.io-emitter','emit','ticketType','utc','getString','Descriptions','WhoId','Case','create','isNil','validateEmail','sobject','User','find','execute','then','Email','info','resolve','Name','user_id','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.'];(function(_0xb833b1,_0x1c3d3f){var _0x1ab87a=function(_0x1c9f6c){while(--_0x1c9f6c){_0xb833b1['push'](_0xb833b1['shift']());}};_0x1ab87a(++_0x1c3d3f);}(_0x16fe,0x122));var _0xe16f=function(_0x1e0a66,_0x262019){_0x1e0a66=_0x1e0a66-0x0;var _0x100d28=_0x16fe[_0x1e0a66];return _0x100d28;};'use strict';var _=require(_0xe16f('0x0'));var rp=require(_0xe16f('0x1'));var moment=require(_0xe16f('0x2'));var BPromise=require('bluebird');var md5=require(_0xe16f('0x3'));var jsforce=require(_0xe16f('0x4'));var util=require(_0xe16f('0x5'));var Redis=require('ioredis');var intUtil=require(_0xe16f('0x6'));var config=require('../../../../config/environment');var logger=require(_0xe16f('0x7'))(_0xe16f('0x8'));config[_0xe16f('0x9')]=_[_0xe16f('0xa')](config[_0xe16f('0x9')],{'host':_0xe16f('0xb'),'port':0x18eb});var io=require(_0xe16f('0xc'))(new Redis(config[_0xe16f('0x9')]));function emit(_0x1eecb4,_0x3a813a,_0x2738b5){io['to'](_0x1eecb4)[_0xe16f('0xd')](_0x3a813a,_0x2738b5);}function getTicket(_0x1489a1,_0x18a9ab,_0x29f3ac,_0x33fd3a,_0x6d4f98,_0x3e2499,_0x443f59,_0x1231f0){var _0x3bde8a={};if(_0x33fd3a[_0xe16f('0xe')]==='Task'){_0x3bde8a=Object['assign']({},{'OwnerId':_0x18a9ab['id'],'ActivityDate':moment[_0xe16f('0xf')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil[_0xe16f('0x10')](_0x33fd3a['Subjects'],_0x6d4f98,'\x20'),'Description':intUtil[_0xe16f('0x10')](_0x33fd3a[_0xe16f('0x11')],_0x6d4f98,'\x0a')},getCustomFields(_0x3e2499,_0x6d4f98));if(_0x29f3ac){_0x3bde8a[_0xe16f('0x12')]=_0x29f3ac['id'];}}else if(_0x33fd3a['ticketType']===_0xe16f('0x13')){_0x3bde8a=Object['assign']({},{'OwnerId':_0x18a9ab['id'],'Subject':intUtil[_0xe16f('0x10')](_0x33fd3a['Subjects'],_0x6d4f98,'\x20'),'Description':intUtil[_0xe16f('0x10')](_0x33fd3a[_0xe16f('0x11')],_0x6d4f98,'\x0a')},getCustomFields(_0x3e2499,_0x6d4f98));if(_0x29f3ac){_0x3bde8a['ContactId']=_0x29f3ac['id'];}}return _0x443f59['sobject'](_0x33fd3a[_0xe16f('0xe')])[_0xe16f('0x14')](_0x3bde8a);}function getUser(_0x5ca868,_0x4327f9,_0x3da0f0){if(!_[_0xe16f('0x15')](_0x4327f9)&&intUtil[_0xe16f('0x16')](_0x4327f9)){var _0x9f8ac1={'Email':_0x4327f9};var _0x18e9a3={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x3da0f0[_0xe16f('0x17')](_0xe16f('0x18'))[_0xe16f('0x19')](_0x9f8ac1,_0x18e9a3)[_0xe16f('0x1a')]()[_0xe16f('0x1b')](function(_0x50f34b){if(_0x50f34b['length']){var _0x16537d=_[_0xe16f('0x19')](_0x50f34b,function(_0x3f79b3){return _0x3f79b3[_0xe16f('0x1c')]===_0x4327f9;});if(_0x16537d){logger[_0xe16f('0x1d')]('Agent\x20%s\x20found.',_0x4327f9);return BPromise[_0xe16f('0x1e')]({'id':_0x16537d['Id'],'name':_0x16537d[_0xe16f('0x1f')]});}}else{logger[_0xe16f('0x1d')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x4327f9);return _0x3da0f0['identity']()[_0xe16f('0x1b')](function(_0x4e0faf){return BPromise[_0xe16f('0x1e')]({'id':_0x4e0faf[_0xe16f('0x20')],'name':_0x4e0faf['display_name']});});}});}else{logger['info'](_0xe16f('0x21'),_0x4327f9);return _0x3da0f0[_0xe16f('0x22')]()[_0xe16f('0x1b')](function(_0x3a5ff2){return BPromise[_0xe16f('0x1e')]({'id':_0x3a5ff2[_0xe16f('0x20')],'name':_0x3a5ff2['display_name']});});}}function getEndUser(_0x39cf89,_0x3548b1,_0x5051b6,_0x3f5492,_0x30066d){var _0x42989c={'Phone':_0x3f5492};var _0x1398e6={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0xe16f('0x1e')]()[_0xe16f('0x1b')](function(){if(_0x3548b1[_0xe16f('0xe')]==='Task'){logger['info'](_0xe16f('0x23'),_0x3f5492,_0x3548b1[_0xe16f('0x24')]);switch(_0x3548b1['moduleSearch']){case _0xe16f('0x25'):return _0x30066d[_0xe16f('0x17')]('Contact')[_0xe16f('0x19')](_0x42989c,_0x1398e6)[_0xe16f('0x1a')]()['then'](function(_0x35d905){if(_0x35d905&&_0x35d905[_0xe16f('0x26')]){return _0x35d905;}else{return _0x30066d[_0xe16f('0x17')]('Lead')[_0xe16f('0x19')](_0x42989c,_0x1398e6);}});case _0xe16f('0x27'):return _0x30066d[_0xe16f('0x17')]('Contact')[_0xe16f('0x19')](_0x42989c,_0x1398e6)[_0xe16f('0x1a')]();case _0xe16f('0x28'):return _0x30066d[_0xe16f('0x17')](_0xe16f('0x29'))['find'](_0x42989c,_0x1398e6);default:return null;}}else if(_0x3548b1[_0xe16f('0xe')]==='Case'){logger[_0xe16f('0x1d')](_0xe16f('0x23'),_0x3f5492,_0xe16f('0x27'));return _0x30066d[_0xe16f('0x17')](_0xe16f('0x2a'))[_0xe16f('0x19')](_0x42989c,_0x1398e6)[_0xe16f('0x1a')]();}})['then'](function(_0x5ca673){if(_0x5ca673&&_0x5ca673[_0xe16f('0x26')]){var _0x2a71fb=_[_0xe16f('0x19')](_0x5ca673,function(_0xc978fc){return _0xc978fc[_0xe16f('0x2b')]===_0x3f5492;});if(_0x2a71fb){return BPromise['resolve']({'id':_0x2a71fb['Id'],'name':_0x2a71fb['Name'],'phone':_0x2a71fb[_0xe16f('0x2b')]});}}})['then'](function(_0x4d99f7){if(_0x4d99f7){logger[_0xe16f('0x1d')]('Enduser\x20with\x20phone\x20%s\x20found.',_0x3f5492);return BPromise['resolve'](_0x4d99f7);}else{logger[_0xe16f('0x1d')](_0xe16f('0x2c'),_0x3f5492);var _0x42fea1={'LastName':_0x5051b6!==_0xe16f('0x2d')?_0x5051b6:util[_0xe16f('0x2e')](_0xe16f('0x2f'),_0x3f5492),'Phone':_0x3f5492};if(_0x3548b1[_0xe16f('0x30')]){if(_0x3548b1['moduleCreate']===_0xe16f('0x27')){logger[_0xe16f('0x1d')](_0xe16f('0x31'),_0x3f5492,_0x3548b1['moduleCreate']);}else if(_0x3548b1['moduleCreate']===_0xe16f('0x28')&&_0x3548b1[_0xe16f('0xe')]==='Task'){logger[_0xe16f('0x1d')](_0xe16f('0x31'),_0x3f5492,_0x3548b1['moduleCreate']);_0x42fea1[_0xe16f('0x32')]=_0xe16f('0x33');}else{return null;}}return _0x30066d['sobject'](_[_0xe16f('0x34')](_0x3548b1[_0xe16f('0x30')]))['create'](_0x42fea1);}});}function getCustomFields(_0x3107e1,_0x2919a7){var _0xb2c0f3={};if(_0x3107e1[_0xe16f('0x26')]>0x0){_[_0xe16f('0x35')](_0x3107e1,function(_0xeb47a4){if(_0xeb47a4['type']===_0xe16f('0x36')&&_0xeb47a4[_0xe16f('0x37')]){_0xb2c0f3[_0xeb47a4['idField']]=_0xeb47a4['content'][_0xe16f('0x38')]();}else if(_0xeb47a4[_0xe16f('0x39')]===_0xe16f('0x3a')&&_0xeb47a4['variableName']&&_0xeb47a4[_0xe16f('0x37')]){_0x2919a7[_0xeb47a4[_0xe16f('0x3b')]]&&(_0xb2c0f3[_0xeb47a4[_0xe16f('0x37')]]=_0x2919a7[_0xeb47a4[_0xe16f('0x3b')]]['toString']());}else if(_0xeb47a4['type']==='customVariable'&&_0xeb47a4[_0xe16f('0x3c')]&&_0xeb47a4['Variable'][_0xe16f('0x3d')]&&_0xeb47a4[_0xe16f('0x37')]){_0x2919a7[_0xeb47a4[_0xe16f('0x3c')][_0xe16f('0x3d')][_0xe16f('0x3e')]()]&&(_0xb2c0f3[_0xeb47a4['idField']]=_0x2919a7[_0xeb47a4['Variable'][_0xe16f('0x3d')][_0xe16f('0x3e')]()][_0xe16f('0x38')]());}});}return _0xb2c0f3;}function getConnection(_0x1e889e){var _0x3b7497=_0x1e889e[_0xe16f('0x3f')]['concat'](_0x1e889e['securityToken']);var _0x1a44a8=new jsforce['Connection']({'oauth2':{'loginUrl':_0x1e889e[_0xe16f('0x40')]||_0xe16f('0x41'),'clientId':_0x1e889e[_0xe16f('0x42')],'clientSecret':_0x1e889e[_0xe16f('0x43')]}});return _0x1a44a8[_0xe16f('0x44')](_0x1e889e['username'],_0x3b7497)[_0xe16f('0x1b')](function(){logger[_0xe16f('0x1d')]('Connection\x20established.');return _0x1a44a8;});}exports[_0xe16f('0x45')]=function(_0x59dcdf,_0x7d471,_0x2b2e96,_0x5831ad,_0x4247e1,_0x4daa30){var _0x38a699,_0x24c75f,_0xc7287e,_0x94a0fb;_0x4daa30['serverUrl']=intUtil[_0xe16f('0x46')](_0x4daa30[_0xe16f('0x47')]);_0x4daa30[_0xe16f('0x40')]=intUtil['stripTrailingSlash'](_0x4daa30[_0xe16f('0x40')]);if(_0x4247e1&&_0x4247e1['monitor_format']){logger[_0xe16f('0x1d')](_0xe16f('0x48'),_0xe16f('0x49'));_0x7d471['recordingURL']=util[_0xe16f('0x2e')](_0xe16f('0x4a'),_0x4daa30[_0xe16f('0x47')],_0x7d471[_0xe16f('0x4b')],md5(_0x7d471[_0xe16f('0x4b')]));}else{_0x7d471['recordingURL']='';}return getConnection(_0x4daa30)['then'](function(_0x3239a3){_0x94a0fb=_0x3239a3;return getUser(_0x4daa30,_0x5831ad['email'],_0x94a0fb);})[_0xe16f('0x1b')](function(_0x53aefd){_0x38a699=_0x53aefd;return getEndUser(_0x4daa30,_0x2b2e96,_0x7d471[_0xe16f('0x4c')],_0x7d471[_0xe16f('0x4d')],_0x94a0fb);})[_0xe16f('0x1b')](function(_0x145680){_0x24c75f=_0x145680;return getTicket(_0x4daa30,_0x38a699,_0x24c75f,_0x2b2e96,_0x7d471,_0x2b2e96[_0xe16f('0x4e')],_0x94a0fb,_0xe16f('0x45'));})[_0xe16f('0x1b')](function(_0x1e9ecb){_0xc7287e=_0x1e9ecb;logger[_0xe16f('0x1d')](_0xe16f('0x4f'),_0xc7287e['id']);logger[_0xe16f('0x1d')](_0xe16f('0x50'),_0xc7287e['id'],_0x5831ad[_0xe16f('0x3d')],_0x4daa30[_0xe16f('0x39')]);switch(_0x4daa30['type']){case _0xe16f('0x51'):emit(util[_0xe16f('0x2e')](_0xe16f('0x52'),_0x5831ad[_0xe16f('0x3d')]),'trigger:salesforce:display',{'recordId':_0xc7287e['id']});break;case'newTab':emit(util[_0xe16f('0x2e')](_0xe16f('0x52'),_0x5831ad[_0xe16f('0x3d')]),_0xe16f('0x53'),{'uri':util[_0xe16f('0x2e')]('%s/%s/e',_0x94a0fb[_0xe16f('0x54')],_0xc7287e['id'])});break;default:logger['error'](_0xe16f('0x55'));}})[_0xe16f('0x56')](function(_0x3dab9c){logger[_0xe16f('0x57')]('[QUEUE]',JSON[_0xe16f('0x58')](_0x3dab9c));});};exports[_0xe16f('0x59')]=function(_0x33f7f5,_0x14075f,_0x1cf2cc,_0x4c26ca,_0x44bf6b,_0x154e75,_0x4349f5){var _0x39f77e,_0x288b5e,_0x422521,_0x300cfc;_0x154e75[_0xe16f('0x47')]=intUtil[_0xe16f('0x46')](_0x154e75[_0xe16f('0x47')]);_0x154e75[_0xe16f('0x40')]=intUtil[_0xe16f('0x46')](_0x154e75['remoteUri']);if(_0x4349f5&&_0x4349f5['recordingFormat']&&_0x4349f5[_0xe16f('0x5a')]!==_0xe16f('0x5b')){logger[_0xe16f('0x1d')]('[OUTBOUND]',_0xe16f('0x49'));_0x14075f[_0xe16f('0x5c')]=util[_0xe16f('0x2e')](_0xe16f('0x4a'),_0x154e75[_0xe16f('0x47')],_0x14075f[_0xe16f('0x4b')],md5(_0x14075f[_0xe16f('0x4b')]));}return getConnection(_0x154e75)[_0xe16f('0x1b')](function(_0x543c4f){_0x300cfc=_0x543c4f;return getUser(_0x154e75,_0x4c26ca[_0xe16f('0x5d')],_0x300cfc);})[_0xe16f('0x1b')](function(_0xd4be2d){_0x39f77e=_0xd4be2d;return getEndUser(_0x154e75,_0x1cf2cc,_0x14075f[_0xe16f('0x5e')],_0x14075f[_0xe16f('0x5f')],_0x300cfc);})[_0xe16f('0x1b')](function(_0xfbff28){_0x288b5e=_0xfbff28;return getTicket(_0x154e75,_0x39f77e,_0x288b5e,_0x1cf2cc,_0x14075f,_0x1cf2cc[_0xe16f('0x4e')],_0x300cfc,_0xe16f('0x59'));})[_0xe16f('0x1b')](function(_0x35280c){_0x422521=_0x35280c;logger[_0xe16f('0x1d')](_0xe16f('0x60'),_0x422521['id']);logger[_0xe16f('0x1d')](_0xe16f('0x61'),_0x422521['id'],_0x4c26ca['name'],_0x154e75[_0xe16f('0x39')]);switch(_0x154e75[_0xe16f('0x39')]){case'integrationTab':emit(util[_0xe16f('0x2e')]('user:%s',_0x4c26ca['name']),_0xe16f('0x62'),{'recordId':_0x422521['id']});break;case _0xe16f('0x63'):emit(util['format'](_0xe16f('0x52'),_0x4c26ca[_0xe16f('0x3d')]),_0xe16f('0x53'),{'uri':util[_0xe16f('0x2e')](_0xe16f('0x64'),_0x300cfc[_0xe16f('0x54')],_0x422521['id'])});break;default:logger[_0xe16f('0x57')](_0xe16f('0x65'),_0xe16f('0x66'));}})[_0xe16f('0x56')](function(_0xa19f51){logger[_0xe16f('0x57')](_0xe16f('0x65'),JSON[_0xe16f('0x58')](_0xa19f51));});};exports['unmanaged']=function(_0x27aac3,_0x3af960,_0xaaf2c3,_0x18e22d,_0x3bb54f,_0x3c22bd){var _0x5c60c0,_0x810324,_0x523f0b,_0x35305c;_0x3c22bd[_0xe16f('0x47')]=intUtil[_0xe16f('0x46')](_0x3c22bd['serverUrl']);_0x3c22bd['remoteUri']=intUtil[_0xe16f('0x46')](_0x3c22bd[_0xe16f('0x40')]);if(_0x3bb54f&&_0x3bb54f[_0xe16f('0x67')]){logger[_0xe16f('0x1d')]('['+_0x3af960[_0xe16f('0x68')][_0xe16f('0x69')]()+']',_0xe16f('0x49'));_0x3af960[_0xe16f('0x5c')]=util[_0xe16f('0x2e')](_0xe16f('0x4a'),_0x3c22bd[_0xe16f('0x47')],_0x3af960[_0xe16f('0x4b')],md5(_0x3af960[_0xe16f('0x4b')]));}else{_0x3af960[_0xe16f('0x5c')]='';}return getConnection(_0x3c22bd)[_0xe16f('0x1b')](function(_0xdeb00d){_0x35305c=_0xdeb00d;if(!_[_0xe16f('0x15')](_0x18e22d)){return getUser(_0x3c22bd,_0x18e22d[_0xe16f('0x3d')],_0x35305c);}else{return getUser(_0x3c22bd,null,_0x35305c);}})[_0xe16f('0x1b')](function(_0x37f924){_0x5c60c0=_0x37f924;return getEndUser(_0x3c22bd,_0xaaf2c3,_0x3af960[_0xe16f('0x4c')],_0x3af960[_0xe16f('0x4d')],_0x35305c);})[_0xe16f('0x1b')](function(_0x2efae3){_0x810324=_0x2efae3;return getTicket(_0x3c22bd,_0x5c60c0,_0x810324,_0xaaf2c3,_0x3af960,_0xaaf2c3[_0xe16f('0x4e')],_0x35305c);})[_0xe16f('0x1b')](function(_0x4df1fd){_0x523f0b=_0x4df1fd;logger[_0xe16f('0x1d')]('['+_0x3af960[_0xe16f('0x68')][_0xe16f('0x69')]()+_0xe16f('0x6a'),_0x523f0b['id']);logger[_0xe16f('0x1d')]('['+_0x3af960[_0xe16f('0x68')][_0xe16f('0x69')]()+_0xe16f('0x6b'),_0x3c22bd[_0xe16f('0x39')]);})['catch'](function(_0x473f97){logger[_0xe16f('0x57')]('['+_0x3af960[_0xe16f('0x68')][_0xe16f('0x69')]()+']',JSON[_0xe16f('0x58')](_0x473f97));});};