Built motion from commit (unavailable).|2.5.30
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x4b07=['newTab','instanceUrl','[OUTBOUND]','Salesforce\x20account\x20type\x20not\x20recognized','catch','toUpperCase','calleridname','lastevent',']\x20Integration\x20account\x20type\x20%s.','lodash','bluebird','./util','../../../../config/environment','../../../../config/logger','salesforce','redis','defaults','localhost','socket.io-emitter','assign','getString','Subjects','Descriptions','ticketType','ActivityDate','IsReminderSet','IsRecurrence','endUserType','contact','lead','account','WhatId','Case','AccountId','leadId','create','isNil','validateEmail','sobject','find','execute','then','length','info','Agent\x20%s\x20found.','resolve','Name','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','identity','user_id','display_name','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','contact_lead','cloneDeep','additionalSearchContact','merge','$or','Contact','additionalSearchLead','Lead','account_contact_lead','additionalSearchAccount','Account','first','Phone','Enduser\x20with\x20phone\x20%s\x20not\x20found','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','LastName','<unknown>','Caller\x20-\x20%s','Company','No\x20Company','format','upperFirst','forEach','string','picklist','type','idField','content','variable','variableName','toString','customVariable','Variable','name','toLowerCase','password','concat','Connection','remoteUri','https://login.salesforce.com','clientId','clientSecret','username','Connection\x20established.','queue','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','calleridnum','Fields','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','user:%s','trigger:browser:url','%s/%s/e','error','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','outbound','recordingFormat','none','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','email','destcalleridnum','[OUTBOUND]\x20Ticket\x20%s\x20created.','trigger:salesforce:display'];(function(_0xc73b7a,_0x5043d8){var _0x29b837=function(_0x34b8dd){while(--_0x34b8dd){_0xc73b7a['push'](_0xc73b7a['shift']());}};_0x29b837(++_0x5043d8);}(_0x4b07,0x84));var _0x74b0=function(_0xd6601b,_0x19ca00){_0xd6601b=_0xd6601b-0x0;var _0x496db2=_0x4b07[_0xd6601b];return _0x496db2;};'use strict';var _=require(_0x74b0('0x0'));var rp=require('request-promise');var moment=require('moment');var BPromise=require(_0x74b0('0x1'));var md5=require('md5');var jsforce=require('jsforce');var util=require('util');var Redis=require('ioredis');var intUtil=require(_0x74b0('0x2'));var config=require(_0x74b0('0x3'));var logger=require(_0x74b0('0x4'))(_0x74b0('0x5'));config[_0x74b0('0x6')]=_[_0x74b0('0x7')](config[_0x74b0('0x6')],{'host':_0x74b0('0x8'),'port':0x18eb});var io=require(_0x74b0('0x9'))(new Redis(config[_0x74b0('0x6')]));function emit(_0x586e69,_0x2dc7d5,_0x211ad7){io['to'](_0x586e69)['emit'](_0x2dc7d5,_0x211ad7);}function getTicket(_0x66227,_0x43448c,_0x581bbc,_0x100e5c,_0xfabe93,_0x4fd3c7,_0x42912b,_0x3951bb){var _0x2f3dec=Object[_0x74b0('0xa')]({},{'OwnerId':_0x43448c['id'],'Subject':intUtil[_0x74b0('0xb')](_0x100e5c[_0x74b0('0xc')],_0xfabe93,'\x20'),'Description':intUtil[_0x74b0('0xb')](_0x100e5c[_0x74b0('0xd')],_0xfabe93,'\x0a')},getCustomFields(_0x4fd3c7,_0xfabe93));if(_0x581bbc){if(_0x100e5c[_0x74b0('0xe')]==='Task'){_0x2f3dec[_0x74b0('0xf')]=moment['utc']();_0x2f3dec[_0x74b0('0x10')]=![];_0x2f3dec[_0x74b0('0x11')]=![];if(_0x581bbc[_0x74b0('0x12')]===_0x74b0('0x13')||_0x581bbc[_0x74b0('0x12')]===_0x74b0('0x14')){_0x2f3dec['WhoId']=_0x581bbc['id'];}else if(_0x581bbc[_0x74b0('0x12')]===_0x74b0('0x15')){_0x2f3dec[_0x74b0('0x16')]=_0x581bbc['id'];}}else if(_0x100e5c[_0x74b0('0xe')]===_0x74b0('0x17')){if(_0x581bbc[_0x74b0('0x12')]===_0x74b0('0x13')){_0x2f3dec['ContactId']=_0x581bbc['id'];}else if(_0x581bbc[_0x74b0('0x12')]===_0x74b0('0x15')){_0x2f3dec[_0x74b0('0x18')]=_0x581bbc['id'];}else if(_0x581bbc['endUserType']===_0x74b0('0x14')&&_0x100e5c[_0x74b0('0x19')]){_0x2f3dec[_0x100e5c[_0x74b0('0x19')]]=_0x581bbc['id'];}else{logger['info']('Association\x20between\x20Case\x20and\x20Lead\x20skipped');}}}return _0x42912b['sobject'](_0x100e5c[_0x74b0('0xe')])[_0x74b0('0x1a')](_0x2f3dec);}function getUser(_0x57f3fb,_0x47b473,_0x42ed8c){if(!_[_0x74b0('0x1b')](_0x47b473)&&intUtil[_0x74b0('0x1c')](_0x47b473)){var _0x2562a1={'Email':_0x47b473};var _0x19d65a={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x42ed8c[_0x74b0('0x1d')]('User')[_0x74b0('0x1e')](_0x2562a1,_0x19d65a)[_0x74b0('0x1f')]()[_0x74b0('0x20')](function(_0x15212a){if(_0x15212a[_0x74b0('0x21')]){var _0x59e2cd=_[_0x74b0('0x1e')](_0x15212a,function(_0x19f1f0){return _0x19f1f0['Email']===_0x47b473;});if(_0x59e2cd){logger[_0x74b0('0x22')](_0x74b0('0x23'),_0x47b473);return BPromise[_0x74b0('0x24')]({'id':_0x59e2cd['Id'],'name':_0x59e2cd[_0x74b0('0x25')]});}}else{logger['info'](_0x74b0('0x26'),_0x47b473);return _0x42ed8c[_0x74b0('0x27')]()[_0x74b0('0x20')](function(_0x513d26){return BPromise['resolve']({'id':_0x513d26[_0x74b0('0x28')],'name':_0x513d26[_0x74b0('0x29')]});});}});}else{logger[_0x74b0('0x22')](_0x74b0('0x26'),_0x47b473);return _0x42ed8c[_0x74b0('0x27')]()[_0x74b0('0x20')](function(_0x5a7fb9){return BPromise[_0x74b0('0x24')]({'id':_0x5a7fb9[_0x74b0('0x28')],'name':_0x5a7fb9[_0x74b0('0x29')]});});}}function getEndUser(_0x244e13,_0x35cee0,_0x2a5170,_0x3661a2,_0x15293e){var _0xe58b44={'$or':{'Phone':_0x3661a2}};var _0x18c380={'Id':!![],'Name':!![],'Phone':!![]};return BPromise['resolve']()['then'](function(){logger[_0x74b0('0x22')](_0x74b0('0x2a'),_0x3661a2,_0x35cee0['moduleSearch']);switch(_0x35cee0[_0x74b0('0x2b')]){case _0x74b0('0x2c'):var _0x1d3271=_[_0x74b0('0x2d')](_0xe58b44);if(_0x35cee0['additionalSearchContact']){var _0xb00d10={};_0xb00d10[_0x35cee0[_0x74b0('0x2e')]]=_0x3661a2;_[_0x74b0('0x2f')](_0x1d3271[_0x74b0('0x30')],_0xb00d10);}return _0x15293e[_0x74b0('0x1d')](_0x74b0('0x31'))[_0x74b0('0x1e')](_0x1d3271,_0x18c380)[_0x74b0('0x1f')]()[_0x74b0('0x20')](function(_0x3aa5c4){if(_0x3aa5c4&&_0x3aa5c4[_0x74b0('0x21')]){return _0x3aa5c4;}else{var _0x3dbf91=_[_0x74b0('0x2d')](_0xe58b44);if(_0x35cee0[_0x74b0('0x32')]){var _0xacfc18={};_0xacfc18[_0x35cee0[_0x74b0('0x32')]]=_0x3661a2;_[_0x74b0('0x2f')](_0x3dbf91[_0x74b0('0x30')],_0xacfc18);}return _0x15293e[_0x74b0('0x1d')](_0x74b0('0x33'))[_0x74b0('0x1e')](_0x3dbf91,_0x18c380);}});case _0x74b0('0x34'):var _0x483cc5=_['cloneDeep'](_0xe58b44);if(_0x35cee0[_0x74b0('0x35')]){var _0xb00d10={};_0xb00d10[_0x35cee0[_0x74b0('0x35')]]=_0x3661a2;_[_0x74b0('0x2f')](_0x483cc5['$or'],_0xb00d10);}return _0x15293e[_0x74b0('0x1d')]('Account')['find'](_0x483cc5,_0x18c380)[_0x74b0('0x1f')]()['then'](function(_0x236262){if(_0x236262&&_0x236262[_0x74b0('0x21')]){return _0x236262;}else{var _0x1fb8b5=_[_0x74b0('0x2d')](_0xe58b44);if(_0x35cee0[_0x74b0('0x2e')]){var _0x16ce47={};_0x16ce47[_0x35cee0[_0x74b0('0x2e')]]=_0x3661a2;_['merge'](_0x1fb8b5[_0x74b0('0x30')],_0x16ce47);}return _0x15293e[_0x74b0('0x1d')](_0x74b0('0x31'))[_0x74b0('0x1e')](_0x1fb8b5,_0x18c380)[_0x74b0('0x20')](function(_0x1b9c94){if(_0x1b9c94&&_0x1b9c94[_0x74b0('0x21')]){return _0x1b9c94;}else{var _0x195fc3=_[_0x74b0('0x2d')](_0xe58b44);if(_0x35cee0['additionalSearchLead']){var _0x7230fb={};_0x7230fb[_0x35cee0[_0x74b0('0x32')]]=_0x3661a2;_[_0x74b0('0x2f')](_0x195fc3[_0x74b0('0x30')],_0x7230fb);}return _0x15293e[_0x74b0('0x1d')](_0x74b0('0x33'))['find'](_0x195fc3,_0x18c380);}});}});case _0x74b0('0x13'):var _0x1d3271=_[_0x74b0('0x2d')](_0xe58b44);if(_0x35cee0[_0x74b0('0x2e')]){var _0xb00d10={};_0xb00d10[_0x35cee0[_0x74b0('0x2e')]]=_0x3661a2;_[_0x74b0('0x2f')](_0x1d3271[_0x74b0('0x30')],_0xb00d10);}return _0x15293e['sobject'](_0x74b0('0x31'))[_0x74b0('0x1e')](_0x1d3271,_0x18c380)[_0x74b0('0x1f')]();case _0x74b0('0x14'):var _0x4a1aae=_[_0x74b0('0x2d')](_0xe58b44);if(_0x35cee0[_0x74b0('0x32')]){var _0xb00d10={};_0xb00d10[_0x35cee0[_0x74b0('0x32')]]=_0x3661a2;_[_0x74b0('0x2f')](_0x4a1aae[_0x74b0('0x30')],_0xb00d10);}return _0x15293e[_0x74b0('0x1d')](_0x74b0('0x33'))[_0x74b0('0x1e')](_0x4a1aae,_0x18c380);case _0x74b0('0x15'):var _0x483cc5=_[_0x74b0('0x2d')](_0xe58b44);if(_0x35cee0['additionalSearchAccount']){var _0xb00d10={};_0xb00d10[_0x35cee0[_0x74b0('0x35')]]=_0x3661a2;_['merge'](_0x483cc5[_0x74b0('0x30')],_0xb00d10);}return _0x15293e[_0x74b0('0x1d')](_0x74b0('0x36'))[_0x74b0('0x1e')](_0x483cc5,_0x18c380);default:return null;}})[_0x74b0('0x20')](function(_0xdf25de){if(_0xdf25de&&_0xdf25de['length']){var _0xd71b0b=_[_0x74b0('0x37')](_0xdf25de);if(_0xd71b0b){return BPromise[_0x74b0('0x24')]({'id':_0xd71b0b['Id'],'name':_0xd71b0b[_0x74b0('0x25')],'phone':_0xd71b0b[_0x74b0('0x38')],'endUserType':_0xd71b0b['attributes']['type']['toLowerCase']()});}}})[_0x74b0('0x20')](function(_0xc6ae0d){if(_0xc6ae0d){logger[_0x74b0('0x22')]('Enduser\x20(%s)\x20with\x20phone\x20%s\x20found',_0xc6ae0d[_0x74b0('0x12')],_0x3661a2);return BPromise[_0x74b0('0x24')](_0xc6ae0d);}else{logger[_0x74b0('0x22')](_0x74b0('0x39'),_0x3661a2);var _0x6fd61f={'Phone':_0x3661a2};if(_0x35cee0[_0x74b0('0x3a')]){if(_0x35cee0[_0x74b0('0x3a')]===_0x74b0('0x13')){logger['info'](_0x74b0('0x3b'),_0x3661a2,_0x35cee0['moduleCreate']);_0x6fd61f[_0x74b0('0x3c')]=_0x2a5170!==_0x74b0('0x3d')?_0x2a5170:util['format'](_0x74b0('0x3e'),_0x3661a2);}else if(_0x35cee0[_0x74b0('0x3a')]===_0x74b0('0x14')){logger['info']('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0x3661a2,_0x35cee0[_0x74b0('0x3a')]);_0x6fd61f[_0x74b0('0x3c')]=_0x2a5170!==_0x74b0('0x3d')?_0x2a5170:util['format']('Caller\x20-\x20%s',_0x3661a2);_0x6fd61f[_0x74b0('0x3f')]=_0x74b0('0x40');}else if(_0x35cee0[_0x74b0('0x3a')]===_0x74b0('0x15')){logger['info']('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0x3661a2,_0x35cee0[_0x74b0('0x3a')]);_0x6fd61f[_0x74b0('0x25')]=_0x2a5170!=='<unknown>'?_0x2a5170:util[_0x74b0('0x41')](_0x74b0('0x3e'),_0x3661a2);}else{return null;}}return _0x15293e[_0x74b0('0x1d')](_[_0x74b0('0x42')](_0x35cee0[_0x74b0('0x3a')]))[_0x74b0('0x1a')](_0x6fd61f)['then'](function(_0x298dbb){return BPromise[_0x74b0('0x24')]({'id':_0x298dbb['id'],'endUserType':_0x35cee0[_0x74b0('0x3a')]});});}});}function getCustomFields(_0x427a88,_0x105b50){var _0x252893={};if(_0x427a88[_0x74b0('0x21')]>0x0){_[_0x74b0('0x43')](_0x427a88,function(_0x436c63){if(_['includes']([_0x74b0('0x44'),_0x74b0('0x45')],_0x436c63[_0x74b0('0x46')])&&_0x436c63[_0x74b0('0x47')]){_0x252893[_0x436c63[_0x74b0('0x47')]]=_0x436c63[_0x74b0('0x48')]['toString']();}else if(_0x436c63[_0x74b0('0x46')]===_0x74b0('0x49')&&_0x436c63[_0x74b0('0x4a')]&&_0x436c63[_0x74b0('0x47')]){_0x105b50[_0x436c63[_0x74b0('0x4a')]]&&(_0x252893[_0x436c63[_0x74b0('0x47')]]=_0x105b50[_0x436c63[_0x74b0('0x4a')]][_0x74b0('0x4b')]());}else if(_0x436c63['type']===_0x74b0('0x4c')&&_0x436c63[_0x74b0('0x4d')]&&_0x436c63[_0x74b0('0x4d')]['name']&&_0x436c63['idField']){_0x105b50[_0x436c63[_0x74b0('0x4d')][_0x74b0('0x4e')][_0x74b0('0x4f')]()]&&(_0x252893[_0x436c63[_0x74b0('0x47')]]=_0x105b50[_0x436c63[_0x74b0('0x4d')][_0x74b0('0x4e')]['toLowerCase']()][_0x74b0('0x4b')]());}});}return _0x252893;}function getConnection(_0x5ae115){var _0x1b6dc3=_0x5ae115[_0x74b0('0x50')][_0x74b0('0x51')](_0x5ae115['securityToken']);var _0x3d33e1=new jsforce[(_0x74b0('0x52'))]({'oauth2':{'loginUrl':_0x5ae115[_0x74b0('0x53')]||_0x74b0('0x54'),'clientId':_0x5ae115[_0x74b0('0x55')],'clientSecret':_0x5ae115[_0x74b0('0x56')]}});return _0x3d33e1['login'](_0x5ae115[_0x74b0('0x57')],_0x1b6dc3)[_0x74b0('0x20')](function(){logger['info'](_0x74b0('0x58'));return _0x3d33e1;});}exports[_0x74b0('0x59')]=function(_0x20770c,_0x4a956a,_0x142ee1,_0x1be304,_0x527251,_0x2588e3){var _0x5d1d66,_0x3ea2a0,_0xd1005f,_0x12c414;_0x2588e3[_0x74b0('0x5a')]=intUtil[_0x74b0('0x5b')](_0x2588e3['serverUrl']);_0x2588e3[_0x74b0('0x53')]=intUtil[_0x74b0('0x5b')](_0x2588e3['remoteUri']);if(_0x527251&&_0x527251[_0x74b0('0x5c')]){logger[_0x74b0('0x22')](_0x74b0('0x5d'),_0x74b0('0x5e'));_0x4a956a[_0x74b0('0x5f')]=util[_0x74b0('0x41')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2588e3[_0x74b0('0x5a')],_0x4a956a[_0x74b0('0x60')],md5(_0x4a956a['uniqueid']));}else{_0x4a956a[_0x74b0('0x5f')]='';}return getConnection(_0x2588e3)[_0x74b0('0x20')](function(_0xe4e100){_0x12c414=_0xe4e100;return getUser(_0x2588e3,_0x1be304['email'],_0x12c414);})[_0x74b0('0x20')](function(_0x325fa6){_0x5d1d66=_0x325fa6;return getEndUser(_0x2588e3,_0x142ee1,_0x4a956a['calleridname'],_0x4a956a[_0x74b0('0x61')],_0x12c414);})[_0x74b0('0x20')](function(_0x4e2e9e){_0x3ea2a0=_0x4e2e9e;return getTicket(_0x2588e3,_0x5d1d66,_0x3ea2a0,_0x142ee1,_0x4a956a,_0x142ee1[_0x74b0('0x62')],_0x12c414,_0x74b0('0x59'));})[_0x74b0('0x20')](function(_0x396208){_0xd1005f=_0x396208;logger[_0x74b0('0x22')]('[QUEUE]\x20Ticket\x20%s\x20created',_0xd1005f['id']);logger[_0x74b0('0x22')](_0x74b0('0x63'),_0xd1005f['id'],_0x1be304[_0x74b0('0x4e')],_0x2588e3[_0x74b0('0x46')]);switch(_0x2588e3[_0x74b0('0x46')]){case _0x74b0('0x64'):emit(util[_0x74b0('0x41')](_0x74b0('0x65'),_0x1be304['name']),'trigger:salesforce:display',{'recordId':_0xd1005f['id']});break;case'newTab':emit(util[_0x74b0('0x41')](_0x74b0('0x65'),_0x1be304['name']),_0x74b0('0x66'),{'uri':util[_0x74b0('0x41')](_0x74b0('0x67'),_0x12c414['instanceUrl'],_0xd1005f['id'])});break;default:logger[_0x74b0('0x68')](_0x74b0('0x69'));}})['catch'](function(_0x112cb9){logger[_0x74b0('0x68')](_0x74b0('0x5d'),_0x112cb9);});};exports[_0x74b0('0x6a')]=function(_0x282e7a,_0x17946b,_0x36ab2d,_0x34c787,_0x99690e,_0xfaa1c7,_0x36be25){var _0x4e63e0,_0xd6ea64,_0x5b0310,_0x53fc20;_0xfaa1c7[_0x74b0('0x5a')]=intUtil[_0x74b0('0x5b')](_0xfaa1c7[_0x74b0('0x5a')]);_0xfaa1c7['remoteUri']=intUtil[_0x74b0('0x5b')](_0xfaa1c7[_0x74b0('0x53')]);if(_0x36be25&&_0x36be25['recordingFormat']&&_0x36be25[_0x74b0('0x6b')]!==_0x74b0('0x6c')){logger[_0x74b0('0x22')]('[OUTBOUND]',_0x74b0('0x5e'));_0x17946b[_0x74b0('0x5f')]=util[_0x74b0('0x41')](_0x74b0('0x6d'),_0xfaa1c7[_0x74b0('0x5a')],_0x17946b[_0x74b0('0x60')],md5(_0x17946b['uniqueid']));}return getConnection(_0xfaa1c7)[_0x74b0('0x20')](function(_0x562f24){_0x53fc20=_0x562f24;return getUser(_0xfaa1c7,_0x34c787[_0x74b0('0x6e')],_0x53fc20);})[_0x74b0('0x20')](function(_0x5b8b63){_0x4e63e0=_0x5b8b63;return getEndUser(_0xfaa1c7,_0x36ab2d,_0x17946b['destcalleridname'],_0x17946b[_0x74b0('0x6f')],_0x53fc20);})[_0x74b0('0x20')](function(_0x4d0f33){_0xd6ea64=_0x4d0f33;return getTicket(_0xfaa1c7,_0x4e63e0,_0xd6ea64,_0x36ab2d,_0x17946b,_0x36ab2d['Fields'],_0x53fc20,'outbound');})[_0x74b0('0x20')](function(_0x4f76c0){_0x5b0310=_0x4f76c0;logger[_0x74b0('0x22')](_0x74b0('0x70'),_0x5b0310['id']);logger[_0x74b0('0x22')]('[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.',_0x5b0310['id'],_0x34c787[_0x74b0('0x4e')],_0xfaa1c7[_0x74b0('0x46')]);switch(_0xfaa1c7[_0x74b0('0x46')]){case'integrationTab':emit(util[_0x74b0('0x41')](_0x74b0('0x65'),_0x34c787['name']),_0x74b0('0x71'),{'recordId':_0x5b0310['id']});break;case _0x74b0('0x72'):emit(util['format'](_0x74b0('0x65'),_0x34c787[_0x74b0('0x4e')]),'trigger:browser:url',{'uri':util[_0x74b0('0x41')](_0x74b0('0x67'),_0x53fc20[_0x74b0('0x73')],_0x5b0310['id'])});break;default:logger[_0x74b0('0x68')](_0x74b0('0x74'),_0x74b0('0x75'));}})[_0x74b0('0x76')](function(_0x12710a){logger[_0x74b0('0x68')]('[OUTBOUND]',_0x12710a);});};exports['unmanaged']=function(_0x558d1f,_0x343f92,_0x222e38,_0x10a81c,_0x16e1df,_0x27ef97){var _0x1211ad,_0x4e03dc,_0xa13530,_0x3d6a7e;_0x27ef97[_0x74b0('0x5a')]=intUtil[_0x74b0('0x5b')](_0x27ef97[_0x74b0('0x5a')]);_0x27ef97[_0x74b0('0x53')]=intUtil['stripTrailingSlash'](_0x27ef97['remoteUri']);if(_0x16e1df&&_0x16e1df['monitor_format']){logger[_0x74b0('0x22')]('['+_0x343f92['lastevent'][_0x74b0('0x77')]()+']',_0x74b0('0x5e'));_0x343f92[_0x74b0('0x5f')]=util[_0x74b0('0x41')](_0x74b0('0x6d'),_0x27ef97[_0x74b0('0x5a')],_0x343f92['uniqueid'],md5(_0x343f92[_0x74b0('0x60')]));}else{_0x343f92[_0x74b0('0x5f')]='';}return getConnection(_0x27ef97)[_0x74b0('0x20')](function(_0x53016b){_0x3d6a7e=_0x53016b;if(!_[_0x74b0('0x1b')](_0x10a81c)){return getUser(_0x27ef97,_0x10a81c[_0x74b0('0x4e')],_0x3d6a7e);}else{return getUser(_0x27ef97,null,_0x3d6a7e);}})[_0x74b0('0x20')](function(_0x21628b){_0x1211ad=_0x21628b;return getEndUser(_0x27ef97,_0x222e38,_0x343f92[_0x74b0('0x78')],_0x343f92['calleridnum'],_0x3d6a7e);})[_0x74b0('0x20')](function(_0x4cf754){_0x4e03dc=_0x4cf754;return getTicket(_0x27ef97,_0x1211ad,_0x4e03dc,_0x222e38,_0x343f92,_0x222e38[_0x74b0('0x62')],_0x3d6a7e);})[_0x74b0('0x20')](function(_0x4fa2ea){_0xa13530=_0x4fa2ea;logger[_0x74b0('0x22')]('['+_0x343f92[_0x74b0('0x79')][_0x74b0('0x77')]()+']\x20Ticket\x20%s\x20created.',_0xa13530['id']);logger[_0x74b0('0x22')]('['+_0x343f92[_0x74b0('0x79')][_0x74b0('0x77')]()+_0x74b0('0x7a'),_0x27ef97[_0x74b0('0x46')]);})[_0x74b0('0x76')](function(_0x1f9f8c){logger[_0x74b0('0x68')]('['+_0x343f92['lastevent'][_0x74b0('0x77')]()+']',_0x1f9f8c);});};