573cd5865f8fdc54f7c36316a49e6879835ec829
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xeb83=['localhost','emit','assign','getString','ticketType','Task','ActivityDate','utc','IsReminderSet','IsRecurrence','endUserType','contact','lead','account','Case','ContactId','AccountId','leadId','info','Association\x20between\x20Case\x20and\x20Lead\x20skipped','sobject','create','validateEmail','find','execute','then','length','Email','Agent\x20%s\x20found.','resolve','Name','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','identity','display_name','user_id','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','contact_lead','cloneDeep','additionalSearchContact','additionalSearchLead','merge','$or','Lead','account_contact_lead','Account','additionalSearchAccount','Phone','attributes','type','toLowerCase','Enduser\x20(%s)\x20with\x20phone\x20%s\x20found','Enduser\x20with\x20phone\x20%s\x20not\x20found','moduleCreate','LastName','<unknown>','format','Caller\x20-\x20%s','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','Company','No\x20Company','upperFirst','forEach','includes','string','idField','content','toString','variable','variableName','customVariable','Variable','name','password','concat','securityToken','remoteUri','https://login.salesforce.com','clientId','login','Connection\x20established.','queue','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','calleridname','calleridnum','Fields','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','trigger:salesforce:display','newTab','user:%s','trigger:browser:url','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','error','outbound','recordingFormat','none','[OUTBOUND]','email','destcalleridname','destcalleridnum','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','%s/%s/e','instanceUrl','unmanaged','lastevent','toUpperCase',']\x20Integration\x20account\x20type\x20%s.','lodash','request-promise','moment','bluebird','md5','jsforce','util','ioredis','./util','../../../../config/logger','salesforce','redis','defaults'];(function(_0x3a6bc1,_0x52f887){var _0x39a901=function(_0x23f893){while(--_0x23f893){_0x3a6bc1['push'](_0x3a6bc1['shift']());}};_0x39a901(++_0x52f887);}(_0xeb83,0x75));var _0x3eb8=function(_0x10ac22,_0x59d87a){_0x10ac22=_0x10ac22-0x0;var _0x3e5b35=_0xeb83[_0x10ac22];return _0x3e5b35;};'use strict';var _=require(_0x3eb8('0x0'));var rp=require(_0x3eb8('0x1'));var moment=require(_0x3eb8('0x2'));var BPromise=require(_0x3eb8('0x3'));var md5=require(_0x3eb8('0x4'));var jsforce=require(_0x3eb8('0x5'));var util=require(_0x3eb8('0x6'));var Redis=require(_0x3eb8('0x7'));var intUtil=require(_0x3eb8('0x8'));var config=require('../../../../config/environment');var logger=require(_0x3eb8('0x9'))(_0x3eb8('0xa'));config[_0x3eb8('0xb')]=_[_0x3eb8('0xc')](config[_0x3eb8('0xb')],{'host':_0x3eb8('0xd'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function emit(_0x12d861,_0x1fb088,_0x3490e4){io['to'](_0x12d861)[_0x3eb8('0xe')](_0x1fb088,_0x3490e4);}function getTicket(_0x170550,_0x371989,_0x35314b,_0x185e2e,_0xc9cb75,_0x50c71c,_0x233cbe,_0x5b0538){var _0x16b30e=Object[_0x3eb8('0xf')]({},{'OwnerId':_0x371989['id'],'Subject':intUtil[_0x3eb8('0x10')](_0x185e2e['Subjects'],_0xc9cb75,'\x20'),'Description':intUtil[_0x3eb8('0x10')](_0x185e2e['Descriptions'],_0xc9cb75,'\x0a')},getCustomFields(_0x50c71c,_0xc9cb75));if(_0x35314b){if(_0x185e2e[_0x3eb8('0x11')]===_0x3eb8('0x12')){_0x16b30e[_0x3eb8('0x13')]=moment[_0x3eb8('0x14')]();_0x16b30e[_0x3eb8('0x15')]=![];_0x16b30e[_0x3eb8('0x16')]=![];if(_0x35314b[_0x3eb8('0x17')]===_0x3eb8('0x18')||_0x35314b[_0x3eb8('0x17')]===_0x3eb8('0x19')){_0x16b30e['WhoId']=_0x35314b['id'];}else if(_0x35314b[_0x3eb8('0x17')]===_0x3eb8('0x1a')){_0x16b30e['WhatId']=_0x35314b['id'];}}else if(_0x185e2e[_0x3eb8('0x11')]===_0x3eb8('0x1b')){if(_0x35314b['endUserType']==='contact'){_0x16b30e[_0x3eb8('0x1c')]=_0x35314b['id'];}else if(_0x35314b[_0x3eb8('0x17')]===_0x3eb8('0x1a')){_0x16b30e[_0x3eb8('0x1d')]=_0x35314b['id'];}else if(_0x35314b['endUserType']===_0x3eb8('0x19')&&_0x185e2e['leadId']){_0x16b30e[_0x185e2e[_0x3eb8('0x1e')]]=_0x35314b['id'];}else{logger[_0x3eb8('0x1f')](_0x3eb8('0x20'));}}}return _0x233cbe[_0x3eb8('0x21')](_0x185e2e[_0x3eb8('0x11')])[_0x3eb8('0x22')](_0x16b30e);}function getUser(_0x580026,_0x2da576,_0x286c03){if(!_['isNil'](_0x2da576)&&intUtil[_0x3eb8('0x23')](_0x2da576)){var _0x2c56cd={'Email':_0x2da576};var _0x25d796={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x286c03[_0x3eb8('0x21')]('User')[_0x3eb8('0x24')](_0x2c56cd,_0x25d796)[_0x3eb8('0x25')]()[_0x3eb8('0x26')](function(_0x2f1b6a){if(_0x2f1b6a[_0x3eb8('0x27')]){var _0x839120=_[_0x3eb8('0x24')](_0x2f1b6a,function(_0x545b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0x1a')){logger[_0x3eb8('0x1f')](_0x3eb8('0x47'),_0x3a4154,_0x3a472a['moduleCreate']);_0x729aa5['Name']=_0x439068!=='<unknown>'?_0x439068:util['format'](_0x3eb8('0x46'),_0x3a4154);}else{return null;}}return _0x16320d['sobject'](_[_0x3eb8('0x4a')](_0x3a472a[_0x3eb8('0x42')]))['create'](_0x729aa5)[_0x3eb8('0x26')](function(_0x98f8f8){return BPromise[_0x3eb8('0x2a')]({'id':_0x98f8f8['id'],'endUserType':_0x3a472a[_0x3eb8('0x42')]});});}});}function getCustomFields(_0x5c1afc,_0x33368c){var _0x482607={};if(_0x5c1afc[_0x3eb8('0x27')]>0x0){_[_0x3eb8('0x4b')](_0x5c1afc,function(_0xc2b12a){if(_[_0x3eb8('0x4c')]([_0x3eb8('0x4d'),'picklist'],_0xc2b12a[_0x3eb8('0x3e')])&&_0xc2b12a[_0x3eb8('0x4e')]){_0x482607[_0xc2b12a[_0x3eb8('0x4e')]]=_0xc2b12a[_0x3eb8('0x4f')][_0x3eb8('0x50')]();}else if(_0xc2b12a[_0x3eb8('0x3e')]===_0x3eb8('0x51')&&_0xc2b12a[_0x3eb8('0x52')]&&_0xc2b12a['idField']){_0x33368c[_0xc2b12a[_0x3eb8('0x52')]]&&(_0x482607[_0xc2b12a[_0x3eb8('0x4e')]]=_0x33368c[_0xc2b12a[_0x3eb8('0x52')]][_0x3eb8('0x50')]());}else if(_0xc2b12a['type']===_0x3eb8('0x53')&&_0xc2b12a[_0x3eb8('0x54')]&&_0xc2b12a[_0x3eb8('0x54')][_0x3eb8('0x55')]&&_0xc2b12a['idField']){_0x33368c[_0xc2b12a[_0x3eb8('0x54')][_0x3eb8('0x55')][_0x3eb8('0x3f')]()]&&(_0x482607[_0xc2b12a[_0x3eb8('0x4e')]]=_0x33368c[_0xc2b12a[_0x3eb8('0x54')]['name'][_0x3eb8('0x3f')]()][_0x3eb8('0x50')]());}});}return _0x482607;}function getConnection(_0x5c0097){var _0x38c6f2=_0x5c0097[_0x3eb8('0x56')][_0x3eb8('0x57')](_0x5c0097[_0x3eb8('0x58')]);var _0x373c32=new jsforce['Connection']({'oauth2':{'loginUrl':_0x5c0097[_0x3eb8('0x59')]||_0x3eb8('0x5a'),'clientId':_0x5c0097[_0x3eb8('0x5b')],'clientSecret':_0x5c0097['clientSecret']}});return _0x373c32[_0x3eb8('0x5c')](_0x5c0097['username'],_0x38c6f2)['then'](function(){logger['info'](_0x3eb8('0x5d'));return _0x373c32;});}exports[_0x3eb8('0x5e')]=function(_0x310bb6,_0x1d676b,_0x26542a,_0x3eac96,_0x3ad761,_0x4c21c7){var _0x165bfd,_0x31cd16,_0x2f72f,_0x2ae327;_0x4c21c7[_0x3eb8('0x5f')]=intUtil[_0x3eb8('0x60')](_0x4c21c7[_0x3eb8('0x5f')]);_0x4c21c7[_0x3eb8('0x59')]=intUtil['stripTrailingSlash'](_0x4c21c7[_0x3eb8('0x59')]);if(_0x3ad761&&_0x3ad761[_0x3eb8('0x61')]){logger['info'](_0x3eb8('0x62'),_0x3eb8('0x63'));_0x1d676b[_0x3eb8('0x64')]=util[_0x3eb8('0x45')](_0x3eb8('0x65'),_0x4c21c7[_0x3eb8('0x5f')],_0x1d676b[_0x3eb8('0x66')],md5(_0x1d676b[_0x3eb8('0x66')]));}else{_0x1d676b[_0x3eb8('0x64')]='';}return getConnection(_0x4c21c7)[_0x3eb8('0x26')](function(_0x34d1b7){_0x2ae327=_0x34d1b7;return getUser(_0x4c21c7,_0x3eac96['email'],_0x2ae327);})[_0x3eb8('0x26')](function(_0x3dbb1f){_0x165bfd=_0x3dbb1f;return getEndUser(_0x4c21c7,_0x26542a,_0x1d676b[_0x3eb8('0x67')],_0x1d676b[_0x3eb8('0x68')],_0x2ae327);})[_0x3eb8('0x26')](function(_0x1c776d){_0x31cd16=_0x1c776d;return getTicket(_0x4c21c7,_0x165bfd,_0x31cd16,_0x26542a,_0x1d676b,_0x26542a[_0x3eb8('0x69')],_0x2ae327,_0x3eb8('0x5e'));})[_0x3eb8('0x26')](function(_0x4c210a){_0x2f72f=_0x4c210a;logger[_0x3eb8('0x1f')]('[QUEUE]\x20Ticket\x20%s\x20created',_0x2f72f['id']);logger['info'](_0x3eb8('0x6a'),_0x2f72f['id'],_0x3eac96[_0x3eb8('0x55')],_0x4c21c7[_0x3eb8('0x3e')]);switch(_0x4c21c7[_0x3eb8('0x3e')]){case _0x3eb8('0x6b'):emit(util[_0x3eb8('0x45')]('user:%s',_0x3eac96[_0x3eb8('0x55')]),_0x3eb8('0x6c'),{'recordId':_0x2f72f['id']});break;case _0x3eb8('0x6d'):emit(util[_0x3eb8('0x45')](_0x3eb8('0x6e'),_0x3eac96[_0x3eb8('0x55')]),_0x3eb8('0x6f'),{'uri':util[_0x3eb8('0x45')]('%s/%s/e',_0x2ae327['instanceUrl'],_0x2f72f['id'])});break;default:logger['error'](_0x3eb8('0x70'));}})[_0x3eb8('0x71')](function(_0x33cd9c){logger[_0x3eb8('0x72')](_0x3eb8('0x62'),_0x33cd9c);});};exports[_0x3eb8('0x73')]=function(_0x1c64dc,_0x1542b7,_0x2ee67e,_0x50998c,_0x4f44c9,_0xc4b464,_0x406159){var _0x491f3f,_0x43e277,_0x45f1c6,_0x557e4b;_0xc4b464[_0x3eb8('0x5f')]=intUtil[_0x3eb8('0x60')](_0xc4b464['serverUrl']);_0xc4b464[_0x3eb8('0x59')]=intUtil['stripTrailingSlash'](_0xc4b464['remoteUri']);if(_0x406159&&_0x406159[_0x3eb8('0x74')]&&_0x406159['recordingFormat']!==_0x3eb8('0x75')){logger['info'](_0x3eb8('0x76'),_0x3eb8('0x63'));_0x1542b7[_0x3eb8('0x64')]=util[_0x3eb8('0x45')](_0x3eb8('0x65'),_0xc4b464[_0x3eb8('0x5f')],_0x1542b7[_0x3eb8('0x66')],md5(_0x1542b7[_0x3eb8('0x66')]));}return getConnection(_0xc4b464)[_0x3eb8('0x26')](function(_0x51846b){_0x557e4b=_0x51846b;return getUser(_0xc4b464,_0x50998c[_0x3eb8('0x77')],_0x557e4b);})['then'](function(_0x459b7a){_0x491f3f=_0x459b7a;return getEndUser(_0xc4b464,_0x2ee67e,_0x1542b7[_0x3eb8('0x78')],_0x1542b7[_0x3eb8('0x79')],_0x557e4b);})['then'](function(_0x1942f1){_0x43e277=_0x1942f1;return getTicket(_0xc4b464,_0x491f3f,_0x43e277,_0x2ee67e,_0x1542b7,_0x2ee67e[_0x3eb8('0x69')],_0x557e4b,_0x3eb8('0x73'));})[_0x3eb8('0x26')](function(_0x5335be){_0x45f1c6=_0x5335be;logger['info'](_0x3eb8('0x7a'),_0x45f1c6['id']);logger[_0x3eb8('0x1f')](_0x3eb8('0x7b'),_0x45f1c6['id'],_0x50998c['name'],_0xc4b464[_0x3eb8('0x3e')]);switch(_0xc4b464[_0x3eb8('0x3e')]){case _0x3eb8('0x6b'):emit(util[_0x3eb8('0x45')](_0x3eb8('0x6e'),_0x50998c['name']),'trigger:salesforce:display',{'recordId':_0x45f1c6['id']});break;case _0x3eb8('0x6d'):emit(util[_0x3eb8('0x45')](_0x3eb8('0x6e'),_0x50998c[_0x3eb8('0x55')]),_0x3eb8('0x6f'),{'uri':util['format'](_0x3eb8('0x7c'),_0x557e4b[_0x3eb8('0x7d')],_0x45f1c6['id'])});break;default:logger[_0x3eb8('0x72')](_0x3eb8('0x76'),'Salesforce\x20account\x20type\x20not\x20recognized');}})['catch'](function(_0x3d463d){logger[_0x3eb8('0x72')](_0x3eb8('0x76'),_0x3d463d);});};exports[_0x3eb8('0x7e')]=function(_0x5a5367,_0x446332,_0x559b87,_0x462799,_0x25970b,_0x4ef1cd){var _0x3f68fc,_0x138ca3,_0x12f1ec,_0x379625;_0x4ef1cd['serverUrl']=intUtil[_0x3eb8('0x60')](_0x4ef1cd['serverUrl']);_0x4ef1cd[_0x3eb8('0x59')]=intUtil[_0x3eb8('0x60')](_0x4ef1cd[_0x3eb8('0x59')]);if(_0x25970b&&_0x25970b['monitor_format']){logger['info']('['+_0x446332[_0x3eb8('0x7f')][_0x3eb8('0x80')]()+']','Recording\x20is\x20enabled!');_0x446332['recordingURL']=util[_0x3eb8('0x45')](_0x3eb8('0x65'),_0x4ef1cd[_0x3eb8('0x5f')],_0x446332[_0x3eb8('0x66')],md5(_0x446332[_0x3eb8('0x66')]));}else{_0x446332['recordingURL']='';}return getConnection(_0x4ef1cd)['then'](function(_0x343f78){_0x379625=_0x343f78;if(!_['isNil'](_0x462799)){return getUser(_0x4ef1cd,_0x462799['name'],_0x379625);}else{return getUser(_0x4ef1cd,null,_0x379625);}})[_0x3eb8('0x26')](function(_0x38642c){_0x3f68fc=_0x38642c;return getEndUser(_0x4ef1cd,_0x559b87,_0x446332[_0x3eb8('0x67')],_0x446332['calleridnum'],_0x379625);})[_0x3eb8('0x26')](function(_0x196914){_0x138ca3=_0x196914;return getTicket(_0x4ef1cd,_0x3f68fc,_0x138ca3,_0x559b87,_0x446332,_0x559b87[_0x3eb8('0x69')],_0x379625);})[_0x3eb8('0x26')](function(_0x46f74d){_0x12f1ec=_0x46f74d;logger[_0x3eb8('0x1f')]('['+_0x446332[_0x3eb8('0x7f')][_0x3eb8('0x80')]()+']\x20Ticket\x20%s\x20created.',_0x12f1ec['id']);logger[_0x3eb8('0x1f')]('['+_0x446332['lastevent']['toUpperCase']()+_0x3eb8('0x81'),_0x4ef1cd['type']);})[_0x3eb8('0x71')](function(_0x49286c){logger['error']('['+_0x446332['lastevent']['toUpperCase']()+']',_0x49286c);});};