5c8e70279caba37610a4877864741f5c562c8ce7
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xeca7=['Task','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','Contact','Lead','contact','lead','Phone','Enduser\x20with\x20phone\x20%s\x20found.','Enduser\x20with\x20phone\x20%s\x20not\x20found.','<unknown>','format','Caller\x20-\x20%s','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','Company','No\x20Company','forEach','string','idField','content','toString','variable','variableName','type','customVariable','Variable','name','toLowerCase','password','concat','securityToken','Connection','remoteUri','https://login.salesforce.com','clientId','clientSecret','username','Connection\x20established.','queue','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','calleridname','calleridnum','Fields','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','trigger:salesforce:display','newTab','user:%s','trigger:browser:url','%s/%s/e','instanceUrl','error','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','stringify','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','Salesforce\x20account\x20type\x20not\x20recognized','unmanaged','toUpperCase','lastevent',']\x20Ticket\x20%s\x20created.',']\x20Integration\x20account\x20type\x20%s.','request-promise','bluebird','util','ioredis','./util','../../../../config/environment','../../../../config/logger','salesforce','redis','defaults','socket.io-emitter','ticketType','assign','utc','Subjects','getString','Descriptions','WhoId','Case','ContactId','sobject','create','find','execute','length','Email','info','Agent\x20%s\x20found.','resolve','Name','identity','then','user_id','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','display_name'];(function(_0x949aac,_0xf3fcc3){var _0x29c703=function(_0x3598ef){while(--_0x3598ef){_0x949aac['push'](_0x949aac['shift']());}};_0x29c703(++_0xf3fcc3);}(_0xeca7,0x19d));var _0x7eca=function(_0x413221,_0x348dee){_0x413221=_0x413221-0x0;var _0x22db25=_0xeca7[_0x413221];return _0x22db25;};'use strict';var _=require('lodash');var rp=require(_0x7eca('0x0'));var moment=require('moment');var BPromise=require(_0x7eca('0x1'));var md5=require('md5');var jsforce=require('jsforce');var util=require(_0x7eca('0x2'));var Redis=require(_0x7eca('0x3'));var intUtil=require(_0x7eca('0x4'));var config=require(_0x7eca('0x5'));var logger=require(_0x7eca('0x6'))(_0x7eca('0x7'));config[_0x7eca('0x8')]=_[_0x7eca('0x9')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0x7eca('0xa'))(new Redis(config[_0x7eca('0x8')]));function emit(_0x13c5b1,_0x1774c9,_0x309e53){io['to'](_0x13c5b1)['emit'](_0x1774c9,_0x309e53);}function getTicket(_0x1b2f2d,_0x5b5e91,_0x1d74bd,_0x51ff3c,_0x57b36f,_0x1b28fa,_0x4b592f,_0x58aded){var _0x571416={};if(_0x51ff3c[_0x7eca('0xb')]==='Task'){_0x571416=Object[_0x7eca('0xc')]({},{'OwnerId':_0x5b5e91['id'],'ActivityDate':moment[_0x7eca('0xd')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil['getString'](_0x51ff3c[_0x7eca('0xe')],_0x57b36f,'\x20'),'Description':intUtil[_0x7eca('0xf')](_0x51ff3c[_0x7eca('0x10')],_0x57b36f,'\x0a')},getCustomFields(_0x1b28fa,_0x57b36f));if(_0x1d74bd){_0x571416[_0x7eca('0x11')]=_0x1d74bd['id'];}}else if(_0x51ff3c[_0x7eca('0xb')]===_0x7eca('0x12')){_0x571416=Object[_0x7eca('0xc')]({},{'OwnerId':_0x5b5e91['id'],'Subject':intUtil[_0x7eca('0xf')](_0x51ff3c['Subjects'],_0x57b36f,'\x20'),'Description':intUtil[_0x7eca('0xf')](_0x51ff3c[_0x7eca('0x10')],_0x57b36f,'\x0a')},getCustomFields(_0x1b28fa,_0x57b36f));if(_0x1d74bd){_0x571416[_0x7eca('0x13')]=_0x1d74bd['id'];}}return _0x4b592f[_0x7eca('0x14')](_0x51ff3c['ticketType'])[_0x7eca('0x15')](_0x571416);}function getUser(_0x3a90ff,_0x4433ee,_0x36a532){if(!_['isNil'](_0x4433ee)&&intUtil['validateEmail'](_0x4433ee)){var _0x1a7b88={'Email':_0x4433ee};var _0x5d9da5={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x36a532['sobject']('User')[_0x7eca('0x16')](_0x1a7b88,_0x5d9da5)[_0x7eca('0x17')]()['then'](function(_0x5a427e){if(_0x5a427e[_0x7eca('0x18')]){var _0x39a60c=_['find'](_0x5a427e,function(_0x2cd971){return _0x2cd971[_0x7eca('0x19')]===_0x4433ee;});if(_0x39a60c){logger[_0x7eca('0x1a')](_0x7eca('0x1b'),_0x4433ee);return BPromise[_0x7eca('0x1c')]({'id':_0x39a60c['Id'],'name':_0x39a60c[_0x7eca('0x1d')]});}}else{logger[_0x7eca('0x1a')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x4433ee);return _0x36a532[_0x7eca('0x1e')]()[_0x7eca('0x1f')](function(_0x497d95){return BPromise[_0x7eca('0x1c')]({'id':_0x497d95[_0x7eca('0x20')],'name':_0x497d95['display_name']});});}});}else{logger[_0x7eca('0x1a')](_0x7eca('0x21'),_0x4433ee);return _0x36a532[_0x7eca('0x1e')]()[_0x7eca('0x1f')](function(_0xada839){return BPromise[_0x7eca('0x1c')]({'id':_0xada839[_0x7eca('0x20')],'name':_0xada839[_0x7eca('0x22')]});});}}function getEndUser(_0x274d08,_0x429440,_0x22d73f,_0x5ee031,_0x162a06){var _0x432fb4={'Phone':_0x5ee031};var _0x2f93fe={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x7eca('0x1c')]()[_0x7eca('0x1f')](function(){if(_0x429440[_0x7eca('0xb')]===_0x7eca('0x23')){logger[_0x7eca('0x1a')](_0x7eca('0x24'),_0x5ee031,_0x429440['moduleSearch']);switch(_0x429440[_0x7eca('0x25')]){case'contact_lead':return _0x162a06[_0x7eca('0x14')](_0x7eca('0x26'))[_0x7eca('0x16')](_0x432fb4,_0x2f93fe)[_0x7eca('0x17')]()[_0x7eca('0x1f')](function(_0x2aa3b7){if(_0x2aa3b7&&_0x2aa3b7[_0x7eca('0x18')]){return _0x2aa3b7;}else{return _0x162a06[_0x7eca('0x14')](_0x7eca('0x27'))[_0x7eca('0x16')](_0x432fb4,_0x2f93fe);}});case _0x7eca('0x28'):return _0x162a06[_0x7eca('0x14')](_0x7eca('0x26'))[_0x7eca('0x16')](_0x432fb4,_0x2f93fe)[_0x7eca('0x17')]();case _0x7eca('0x29'):return _0x162a06['sobject'](_0x7eca('0x27'))[_0x7eca('0x16')](_0x432fb4,_0x2f93fe);default:return null;}}else if(_0x429440[_0x7eca('0xb')]==='Case'){logger[_0x7eca('0x1a')]('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0x5ee031,_0x7eca('0x28'));return _0x162a06[_0x7eca('0x14')](_0x7eca('0x26'))[_0x7eca('0x16')](_0x432fb4,_0x2f93fe)[_0x7eca('0x17')]();}})[_0x7eca('0x1f')](function(_0x3f2550){if(_0x3f2550&&_0x3f2550[_0x7eca('0x18')]){var _0xbe11c1=_['find'](_0x3f2550,function(_0x400e63){return _0x400e63[_0x7eca('0x2a')]===_0x5ee031;});if(_0xbe11c1){return BPromise['resolve']({'id':_0xbe11c1['Id'],'name':_0xbe11c1[_0x7eca('0x1d')],'phone':_0xbe11c1['Phone']});}}})['then'](function(_0x5a917c){if(_0x5a917c){logger[_0x7eca('0x1a')](_0x7eca('0x2b'),_0x5ee031);return BPromise[_0x7eca('0x1c')](_0x5a917c);}else{logger[_0x7eca('0x1a')](_0x7eca('0x2c'),_0x5ee031);var _0x142aff={'LastName':_0x22d73f!==_0x7eca('0x2d')?_0x22d73f:util[_0x7eca('0x2e')](_0x7eca('0x2f'),_0x5ee031),'Phone':_0x5ee031};if(_0x429440[_0x7eca('0x30')]){if(_0x429440[_0x7eca('0x30')]===_0x7eca('0x28')){logger[_0x7eca('0x1a')](_0x7eca('0x31'),_0x5ee031,_0x429440[_0x7eca('0x30')]);}else if(_0x429440[_0x7eca('0x30')]===_0x7eca('0x29')&&_0x429440[_0x7eca('0xb')]===_0x7eca('0x23')){logger['info'](_0x7eca('0x31'),_0x5ee031,_0x429440['moduleCreate']);_0x142aff[_0x7eca('0x32')]=_0x7eca('0x33');}else{return null;}}return _0x162a06[_0x7eca('0x14')](_['upperFirst'](_0x429440['moduleCreate']))[_0x7eca('0x15')](_0x142aff);}});}function getCustomFields(_0x909fcd,_0x2e522f){var _0x159a5b={};if(_0x909fcd[_0x7eca('0x18')]>0x0){_[_0x7eca('0x34')](_0x909fcd,function(_0x3e563c){if(_0x3e563c['type']===_0x7eca('0x35')&&_0x3e563c[_0x7eca('0x36')]){_0x159a5b[_0x3e563c[_0x7eca('0x36')]]=_0x3e563c[_0x7eca('0x37')][_0x7eca('0x38')]();}else if(_0x3e563c['type']===_0x7eca('0x39')&&_0x3e563c[_0x7eca('0x3a')]&&_0x3e563c['idField']){_0x2e522f[_0x3e563c[_0x7eca('0x3a')]]&&(_0x159a5b[_0x3e563c[_0x7eca('0x36')]]=_0x2e522f[_0x3e563c[_0x7eca('0x3a')]][_0x7eca('0x38')]());}else if(_0x3e563c[_0x7eca('0x3b')]===_0x7eca('0x3c')&&_0x3e563c[_0x7eca('0x3d')]&&_0x3e563c['Variable'][_0x7eca('0x3e')]&&_0x3e563c[_0x7eca('0x36')]){_0x2e522f[_0x3e563c[_0x7eca('0x3d')][_0x7eca('0x3e')][_0x7eca('0x3f')]()]&&(_0x159a5b[_0x3e563c[_0x7eca('0x36')]]=_0x2e522f[_0x3e563c[_0x7eca('0x3d')]['name'][_0x7eca('0x3f')]()]['toString']());}});}return _0x159a5b;}function getConnection(_0xa6c759){var _0x396daa=_0xa6c759[_0x7eca('0x40')][_0x7eca('0x41')](_0xa6c759[_0x7eca('0x42')]);var _0xeb400d=new jsforce[(_0x7eca('0x43'))]({'oauth2':{'loginUrl':_0xa6c759[_0x7eca('0x44')]||_0x7eca('0x45'),'clientId':_0xa6c759[_0x7eca('0x46')],'clientSecret':_0xa6c759[_0x7eca('0x47')]}});return _0xeb400d['login'](_0xa6c759[_0x7eca('0x48')],_0x396daa)[_0x7eca('0x1f')](function(){logger[_0x7eca('0x1a')](_0x7eca('0x49'));return _0xeb400d;});}exports[_0x7eca('0x4a')]=function(_0x3c3e30,_0xf66c0e,_0x39a1fd,_0x543e1b,_0x8b5c6,_0x772670){var _0x43aa67,_0x181f10,_0x494705,_0x2b12b3;_0x772670[_0x7eca('0x4b')]=intUtil[_0x7eca('0x4c')](_0x772670['serverUrl']);_0x772670[_0x7eca('0x44')]=intUtil[_0x7eca('0x4c')](_0x772670[_0x7eca('0x44')]);if(_0x8b5c6&&_0x8b5c6[_0x7eca('0x4d')]){logger[_0x7eca('0x1a')](_0x7eca('0x4e'),_0x7eca('0x4f'));_0xf66c0e[_0x7eca('0x50')]=util['format'](_0x7eca('0x51'),_0x772670['serverUrl'],_0xf66c0e[_0x7eca('0x52')],md5(_0xf66c0e[_0x7eca('0x52')]));}else{_0xf66c0e['recordingURL']='';}return getConnection(_0x772670)[_0x7eca('0x1f')](function(_0x5344ec){_0x2b12b3=_0x5344ec;return getUser(_0x772670,_0x543e1b[_0x7eca('0x53')],_0x2b12b3);})[_0x7eca('0x1f')](function(_0x393ce7){_0x43aa67=_0x393ce7;return getEndUser(_0x772670,_0x39a1fd,_0xf66c0e[_0x7eca('0x54')],_0xf66c0e[_0x7eca('0x55')],_0x2b12b3);})[_0x7eca('0x1f')](function(_0x5b10d5){_0x181f10=_0x5b10d5;return getTicket(_0x772670,_0x43aa67,_0x181f10,_0x39a1fd,_0xf66c0e,_0x39a1fd[_0x7eca('0x56')],_0x2b12b3,_0x7eca('0x4a'));})['then'](function(_0x84dcdb){_0x494705=_0x84dcdb;logger[_0x7eca('0x1a')]('[QUEUE]\x20Ticket\x20%s\x20created',_0x494705['id']);logger[_0x7eca('0x1a')](_0x7eca('0x57'),_0x494705['id'],_0x543e1b[_0x7eca('0x3e')],_0x772670[_0x7eca('0x3b')]);switch(_0x772670[_0x7eca('0x3b')]){case _0x7eca('0x58'):emit(util['format']('user:%s',_0x543e1b[_0x7eca('0x3e')]),_0x7eca('0x59'),{'recordId':_0x494705['id']});break;case _0x7eca('0x5a'):emit(util[_0x7eca('0x2e')](_0x7eca('0x5b'),_0x543e1b[_0x7eca('0x3e')]),_0x7eca('0x5c'),{'uri':util['format'](_0x7eca('0x5d'),_0x2b12b3[_0x7eca('0x5e')],_0x494705['id'])});break;default:logger[_0x7eca('0x5f')](_0x7eca('0x60'));}})[_0x7eca('0x61')](function(_0x2ec286){logger['error'](_0x7eca('0x4e'),JSON[_0x7eca('0x62')](_0x2ec286));});};exports[_0x7eca('0x63')]=function(_0x120b35,_0x2e3fc6,_0x1e9b21,_0x52fd5b,_0x41a274,_0x3b23dc,_0x28bdbd){var _0x1e9b82,_0x5f41a5,_0x51c259,_0x53f869;_0x3b23dc[_0x7eca('0x4b')]=intUtil[_0x7eca('0x4c')](_0x3b23dc[_0x7eca('0x4b')]);_0x3b23dc[_0x7eca('0x44')]=intUtil[_0x7eca('0x4c')](_0x3b23dc[_0x7eca('0x44')]);if(_0x28bdbd&&_0x28bdbd['recordingFormat']&&_0x28bdbd[_0x7eca('0x64')]!==_0x7eca('0x65')){logger[_0x7eca('0x1a')](_0x7eca('0x66'),_0x7eca('0x4f'));_0x2e3fc6[_0x7eca('0x50')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3b23dc[_0x7eca('0x4b')],_0x2e3fc6[_0x7eca('0x52')],md5(_0x2e3fc6[_0x7eca('0x52')]));}return getConnection(_0x3b23dc)['then'](function(_0x45b426){_0x53f869=_0x45b426;return getUser(_0x3b23dc,_0x52fd5b[_0x7eca('0x53')],_0x53f869);})[_0x7eca('0x1f')](function(_0x9ec4d4){_0x1e9b82=_0x9ec4d4;return getEndUser(_0x3b23dc,_0x1e9b21,_0x2e3fc6[_0x7eca('0x67')],_0x2e3fc6[_0x7eca('0x68')],_0x53f869);})[_0x7eca('0x1f')](function(_0x44ea80){_0x5f41a5=_0x44ea80;return getTicket(_0x3b23dc,_0x1e9b82,_0x5f41a5,_0x1e9b21,_0x2e3fc6,_0x1e9b21[_0x7eca('0x56')],_0x53f869,_0x7eca('0x63'));})[_0x7eca('0x1f')](function(_0x1e95d4){_0x51c259=_0x1e95d4;logger['info']('[OUTBOUND]\x20Ticket\x20%s\x20created.',_0x51c259['id']);logger[_0x7eca('0x1a')](_0x7eca('0x69'),_0x51c259['id'],_0x52fd5b[_0x7eca('0x3e')],_0x3b23dc[_0x7eca('0x3b')]);switch(_0x3b23dc[_0x7eca('0x3b')]){case'integrationTab':emit(util[_0x7eca('0x2e')](_0x7eca('0x5b'),_0x52fd5b[_0x7eca('0x3e')]),_0x7eca('0x59'),{'recordId':_0x51c259['id']});break;case _0x7eca('0x5a'):emit(util[_0x7eca('0x2e')](_0x7eca('0x5b'),_0x52fd5b[_0x7eca('0x3e')]),_0x7eca('0x5c'),{'uri':util[_0x7eca('0x2e')](_0x7eca('0x5d'),_0x53f869[_0x7eca('0x5e')],_0x51c259['id'])});break;default:logger[_0x7eca('0x5f')](_0x7eca('0x66'),_0x7eca('0x6a'));}})[_0x7eca('0x61')](function(_0x52df10){logger['error'](_0x7eca('0x66'),JSON[_0x7eca('0x62')](_0x52df10));});};exports[_0x7eca('0x6b')]=function(_0x28e140,_0x239e20,_0x20fac1,_0x482c4d,_0x18ce08,_0x362ef9){var _0x1b09ff,_0x548b17,_0xc4f80f,_0x4bcb85;_0x362ef9[_0x7eca('0x4b')]=intUtil['stripTrailingSlash'](_0x362ef9[_0x7eca('0x4b')]);_0x362ef9['remoteUri']=intUtil[_0x7eca('0x4c')](_0x362ef9[_0x7eca('0x44')]);if(_0x18ce08&&_0x18ce08[_0x7eca('0x4d')]){logger[_0x7eca('0x1a')]('['+_0x239e20['lastevent'][_0x7eca('0x6c')]()+']','Recording\x20is\x20enabled!');_0x239e20[_0x7eca('0x50')]=util[_0x7eca('0x2e')](_0x7eca('0x51'),_0x362ef9[_0x7eca('0x4b')],_0x239e20[_0x7eca('0x52')],md5(_0x239e20['uniqueid']));}else{_0x239e20[_0x7eca('0x50')]='';}return getConnection(_0x362ef9)[_0x7eca('0x1f')](function(_0xe7b8fb){_0x4bcb85=_0xe7b8fb;if(!_['isNil'](_0x482c4d)){return getUser(_0x362ef9,_0x482c4d[_0x7eca('0x3e')],_0x4bcb85);}else{return getUser(_0x362ef9,null,_0x4bcb85);}})[_0x7eca('0x1f')](function(_0x7dc889){_0x1b09ff=_0x7dc889;return getEndUser(_0x362ef9,_0x20fac1,_0x239e20[_0x7eca('0x54')],_0x239e20[_0x7eca('0x55')],_0x4bcb85);})['then'](function(_0x40f14c){_0x548b17=_0x40f14c;return getTicket(_0x362ef9,_0x1b09ff,_0x548b17,_0x20fac1,_0x239e20,_0x20fac1[_0x7eca('0x56')],_0x4bcb85);})[_0x7eca('0x1f')](function(_0x16070b){_0xc4f80f=_0x16070b;logger[_0x7eca('0x1a')]('['+_0x239e20[_0x7eca('0x6d')][_0x7eca('0x6c')]()+_0x7eca('0x6e'),_0xc4f80f['id']);logger[_0x7eca('0x1a')]('['+_0x239e20[_0x7eca('0x6d')]['toUpperCase']()+_0x7eca('0x6f'),_0x362ef9[_0x7eca('0x3b')]);})[_0x7eca('0x61')](function(_0x429443){logger[_0x7eca('0x5f')]('['+_0x239e20[_0x7eca('0x6d')][_0x7eca('0x6c')]()+']',JSON[_0x7eca('0x62')](_0x429443));});};