Built motion from commit b0a9a629.|2.6.33
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x0529=['Name','Phone','attributes','toLowerCase','Enduser\x20(%s)\x20with\x20phone\x20%s\x20found','Enduser\x20with\x20phone\x20%s\x20not\x20found','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','LastName','<unknown>','format','Company','No\x20Company','Caller\x20-\x20%s','forEach','includes','string','picklist','type','idField','toString','variableName','Variable','name','password','concat','securityToken','remoteUri','https://login.salesforce.com','clientId','login','username','Connection\x20established.','queue','serverUrl','stripTrailingSlash','[QUEUE]','recordingURL','uniqueid','email','calleridname','calleridnum','Fields','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','user:%s','newTab','trigger:browser:url','instanceUrl','error','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','destcalleridname','destcalleridnum','outbound','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','trigger:salesforce:display','%s/%s/e','Salesforce\x20account\x20type\x20not\x20recognized','unmanaged','monitor_format','lastevent','toUpperCase','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',']\x20Integration\x20account\x20type\x20%s.','lodash','request-promise','moment','md5','jsforce','util','ioredis','./util','../../../../config/environment','../../../../config/logger','salesforce','redis','defaults','localhost','socket.io-emitter','emit','getString','Subjects','Descriptions','ticketType','Task','ActivityDate','utc','endUserType','lead','account','WhatId','Case','contact','ContactId','AccountId','leadId','info','sobject','create','User','find','Agent\x20%s\x20found.','resolve','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','then','user_id','display_name','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','cloneDeep','additionalSearchContact','merge','$or','additionalSearchLead','Lead','account_contact_lead','additionalSearchAccount','Account','execute','length','Contact','first'];(function(_0x4ae6ef,_0xc2af80){var _0x3cbb4e=function(_0x569ad5){while(--_0x569ad5){_0x4ae6ef['push'](_0x4ae6ef['shift']());}};_0x3cbb4e(++_0xc2af80);}(_0x0529,0x1c3));var _0x9052=function(_0x2f5d76,_0x20063c){_0x2f5d76=_0x2f5d76-0x0;var _0x3ae9aa=_0x0529[_0x2f5d76];return _0x3ae9aa;};'use strict';var _=require(_0x9052('0x0'));var rp=require(_0x9052('0x1'));var moment=require(_0x9052('0x2'));var BPromise=require('bluebird');var md5=require(_0x9052('0x3'));var jsforce=require(_0x9052('0x4'));var util=require(_0x9052('0x5'));var Redis=require(_0x9052('0x6'));var intUtil=require(_0x9052('0x7'));var config=require(_0x9052('0x8'));var logger=require(_0x9052('0x9'))(_0x9052('0xa'));config[_0x9052('0xb')]=_[_0x9052('0xc')](config[_0x9052('0xb')],{'host':_0x9052('0xd'),'port':0x18eb});var io=require(_0x9052('0xe'))(new Redis(config['redis']));function emit(_0x4ebf09,_0x249e59,_0x150ce3){io['to'](_0x4ebf09)[_0x9052('0xf')](_0x249e59,_0x150ce3);}function getTicket(_0x30416e,_0x555b72,_0x16d559,_0x4b68ad,_0xeaa128,_0x1dcc7a,_0x4dfdc7,_0x47f397){var _0xff5fb6=Object['assign']({},{'OwnerId':_0x555b72['id'],'Subject':intUtil[_0x9052('0x10')](_0x4b68ad[_0x9052('0x11')],_0xeaa128,'\x20'),'Description':intUtil['getString'](_0x4b68ad[_0x9052('0x12')],_0xeaa128,'\x0a')},getCustomFields(_0x1dcc7a,_0xeaa128));if(_0x16d559){if(_0x4b68ad[_0x9052('0x13')]===_0x9052('0x14')){_0xff5fb6[_0x9052('0x15')]=moment[_0x9052('0x16')]();_0xff5fb6['IsReminderSet']=![];_0xff5fb6['IsRecurrence']=![];if(_0x16d559[_0x9052('0x17')]==='contact'||_0x16d559[_0x9052('0x17')]===_0x9052('0x18')){_0xff5fb6['WhoId']=_0x16d559['id'];}else if(_0x16d559['endUserType']===_0x9052('0x19')){_0xff5fb6[_0x9052('0x1a')]=_0x16d559['id'];}}else if(_0x4b68ad[_0x9052('0x13')]===_0x9052('0x1b')){if(_0x16d559['endUserType']===_0x9052('0x1c')){_0xff5fb6[_0x9052('0x1d')]=_0x16d559['id'];}else if(_0x16d559[_0x9052('0x17')]===_0x9052('0x19')){_0xff5fb6[_0x9052('0x1e')]=_0x16d559['id'];}else if(_0x16d559[_0x9052('0x17')]===_0x9052('0x18')&&_0x4b68ad[_0x9052('0x1f')]){_0xff5fb6[_0x4b68ad[_0x9052('0x1f')]]=_0x16d559['id'];}else{logger[_0x9052('0x20')]('Association\x20between\x20Case\x20and\x20Lead\x20skipped');}}}return _0x4dfdc7[_0x9052('0x21')](_0x4b68ad[_0x9052('0x13')])[_0x9052('0x22')](_0xff5fb6);}function getUser(_0x41d99c,_0x51341d,_0x398012){if(!_['isNil'](_0x51341d)&&intUtil['validateEmail'](_0x51341d)){var _0x25f125={'Email':_0x51341d};var _0x3d70f7={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x398012[_0x9052('0x21')](_0x9052('0x23'))[_0x9052('0x24')](_0x25f125,_0x3d70f7)['execute']()['then'](function(_0x55ef8e){if(_0x55ef8e['length']){var _0x1660ef=_[_0x9052('0x24')](_0x55ef8e,function(_0x9cf771){return _0x9cf771['Email']===_0x51341d;});if(_0x1660ef){logger[_0x9052('0x20')](_0x9052('0x25'),_0x51341d);return BPromise[_0x9052('0x26')]({'id':_0x1660ef['Id'],'name':_0x1660ef['Name']});}}else{logger[_0x9052('0x20')](_0x9052('0x27'),_0x51341d);return _0x398012['identity']()[_0x9052('0x28')](function(_0xc4e552){return BPromise[_0x9052('0x26')]({'id':_0xc4e552[_0x9052('0x29')],'name':_0xc4e552['display_name']});});}});}else{logger[_0x9052('0x20')](_0x9052('0x27'),_0x51341d);return _0x398012['identity']()[_0x9052('0x28')](function(_0xe15246){return BPromise[_0x9052('0x26')]({'id':_0xe15246['user_id'],'name':_0xe15246[_0x9052('0x2a')]});});}}function getEndUser(_0x2b6cce,_0x2f8ebf,_0x21b32f,_0x3315fd,_0x4e1920){var _0x22c785={'$or':{'Phone':_0x3315fd}};var _0x3832fa={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x9052('0x26')]()[_0x9052('0x28')](function(){logger['info'](_0x9052('0x2b'),_0x3315fd,_0x2f8ebf['moduleSearch']);switch(_0x2f8ebf['moduleSearch']){case'contact_lead':var _0x2768e4=_[_0x9052('0x2c')](_0x22c785);if(_0x2f8ebf[_0x9052('0x2d')]){var _0x21ae73={};_0x21ae73[_0x2f8ebf[_0x9052('0x2d')]]=_0x3315fd;_[_0x9052('0x2e')](_0x2768e4[_0x9052('0x2f')],_0x21ae73);}return _0x4e1920['sobject']('Contact')[_0x9052('0x24')](_0x2768e4,_0x3832fa)['execute']()['then'](function(_0x5e0e29){if(_0x5e0e29&&_0x5e0e29['length']){return _0x5e0e29;}else{var _0x12d2f0=_[_0x9052('0x2c')](_0x22c785);if(_0x2f8ebf[_0x9052('0x30')]){var _0x37e9a4={};_0x37e9a4[_0x2f8ebf[_0x9052('0x30')]]=_0x3315fd;_[_0x9052('0x2e')](_0x12d2f0['$or'],_0x37e9a4);}return _0x4e1920[_0x9052('0x21')](_0x9052('0x31'))[_0x9052('0x24')](_0x12d2f0,_0x3832fa);}});case _0x9052('0x32'):var _0x93be0d=_[_0x9052('0x2c')](_0x22c785);if(_0x2f8ebf['additionalSearchAccount']){var _0x21ae73={};_0x21ae73[_0x2f8ebf[_0x9052('0x33')]]=_0x3315fd;_['merge'](_0x93be0d[_0x9052('0x2f')],_0x21ae73);}return _0x4e1920[_0x9052('0x21')](_0x9052('0x34'))[_0x9052('0x24')](_0x93be0d,_0x3832fa)[_0x9052('0x35')]()[_0x9052('0x28')](function(_0x5a0bee){if(_0x5a0bee&&_0x5a0bee[_0x9052('0x36')]){return _0x5a0bee;}else{var _0x370327=_[_0x9052('0x2c')](_0x22c785);if(_0x2f8ebf[_0x9052('0x2d')]){var _0x4b069d={};_0x4b069d[_0x2f8ebf[_0x9052('0x2d')]]=_0x3315fd;_[_0x9052('0x2e')](_0x370327[_0x9052('0x2f')],_0x4b069d);}return _0x4e1920[_0x9052('0x21')](_0x9052('0x37'))[_0x9052('0x24')](_0x370327,_0x3832fa)[_0x9052('0x28')](function(_0x357156){if(_0x357156&&_0x357156['length']){return _0x357156;}else{var _0x3aa977=_[_0x9052('0x2c')](_0x22c785);if(_0x2f8ebf[_0x9052('0x30')]){var _0x49059c={};_0x49059c[_0x2f8ebf['additionalSearchLead']]=_0x3315fd;_['merge'](_0x3aa977['$or'],_0x49059c);}return _0x4e1920[_0x9052('0x21')](_0x9052('0x31'))[_0x9052('0x24')](_0x3aa977,_0x3832fa);}});}});case _0x9052('0x1c'):var _0x2768e4=_[_0x9052('0x2c')](_0x22c785);if(_0x2f8ebf[_0x9052('0x2d')]){var _0x21ae73={};_0x21ae73[_0x2f8ebf['additionalSearchContact']]=_0x3315fd;_[_0x9052('0x2e')](_0x2768e4[_0x9052('0x2f')],_0x21ae73);}return _0x4e1920['sobject'](_0x9052('0x37'))[_0x9052('0x24')](_0x2768e4,_0x3832fa)[_0x9052('0x35')]();case _0x9052('0x18'):var _0x4c750b=_[_0x9052('0x2c')](_0x22c785);if(_0x2f8ebf['additionalSearchLead']){var _0x21ae73={};_0x21ae73[_0x2f8ebf[_0x9052('0x30')]]=_0x3315fd;_[_0x9052('0x2e')](_0x4c750b[_0x9052('0x2f')],_0x21ae73);}return _0x4e1920[_0x9052('0x21')](_0x9052('0x31'))[_0x9052('0x24')](_0x4c750b,_0x3832fa);case'account':var _0x93be0d=_[_0x9052('0x2c')](_0x22c785);if(_0x2f8ebf['additionalSearchAccount']){var _0x21ae73={};_0x21ae73[_0x2f8ebf['additionalSearchAccount']]=_0x3315fd;_[_0x9052('0x2e')](_0x93be0d[_0x9052('0x2f')],_0x21ae73);}return _0x4e1920[_0x9052('0x21')]('Account')[_0x9052('0x24')](_0x93be0d,_0x3832fa);default:return null;}})[_0x9052('0x28')](function(_0x5c38f6){if(_0x5c38f6&&_0x5c38f6[_0x9052('0x36')]){var _0x5c19c2=_[_0x9052('0x38')](_0x5c38f6);if(_0x5c19c2){return BPromise[_0x9052('0x26')]({'id':_0x5c19c2['Id'],'name':_0x5c19c2[_0x9052('0x39')],'phone':_0x5c19c2[_0x9052('0x3a')],'endUserType':_0x5c19c2[_0x9052('0x3b')]['type'][_0x9052('0x3c')]()});}}})['then'](function(_0x2e3bb4){if(_0x2e3bb4){logger['info'](_0x9052('0x3d'),_0x2e3bb4[_0x9052('0x17')],_0x3315fd);return BPromise[_0x9052('0x26')](_0x2e3bb4);}else{logger[_0x9052('0x20')](_0x9052('0x3e'),_0x3315fd);var _0x760046={'Phone':_0x3315fd};if(_0x2f8ebf[_0x9052('0x3f')]){if(_0x2f8ebf[_0x9052('0x3f')]==='contact'){logger[_0x9052('0x20')](_0x9052('0x40'),_0x3315fd,_0x2f8ebf[_0x9052('0x3f')]);_0x760046[_0x9052('0x41')]=_0x21b32f!==_0x9052('0x42')?_0x21b32f:util[_0x9052('0x43')]('Caller\x20-\x20%s',_0x3315fd);}else if(_0x2f8ebf[_0x9052('0x3f')]===_0x9052('0x18')){logger[_0x9052('0x20')](_0x9052('0x40'),_0x3315fd,_0x2f8ebf[_0x9052('0x3f')]);_0x760046[_0x9052('0x41')]=_0x21b32f!==_0x9052('0x42')?_0x21b32f:util[_0x9052('0x43')]('Caller\x20-\x20%s',_0x3315fd);_0x760046[_0x9052('0x44')]=_0x9052('0x45');}else if(_0x2f8ebf[_0x9052('0x3f')]===_0x9052('0x19')){logger['info'](_0x9052('0x40'),_0x3315fd,_0x2f8ebf[_0x9052('0x3f')]);_0x760046[_0x9052('0x39')]=_0x21b32f!==_0x9052('0x42')?_0x21b32f:util[_0x9052('0x43')](_0x9052('0x46'),_0x3315fd);}else{return null;}}return _0x4e1920['sobject'](_['upperFirst'](_0x2f8ebf[_0x9052('0x3f')]))[_0x9052('0x22')](_0x760046)['then'](function(_0x4ec6ce){return BPromise[_0x9052('0x26')]({'id':_0x4ec6ce['id'],'endUserType':_0x2f8ebf[_0x9052('0x3f')]});});}});}function getCustomFields(_0x21c9ab,_0x42639e){var _0x2b291e={};if(_0x21c9ab[_0x9052('0x36')]>0x0){_[_0x9052('0x47')](_0x21c9ab,function(_0x109f0d){if(_[_0x9052('0x48')]([_0x9052('0x49'),_0x9052('0x4a')],_0x109f0d[_0x9052('0x4b')])&&_0x109f0d[_0x9052('0x4c')]){_0x2b291e[_0x109f0d[_0x9052('0x4c')]]=_0x109f0d['content'][_0x9052('0x4d')]();}else if(_0x109f0d[_0x9052('0x4b')]==='variable'&&_0x109f0d[_0x9052('0x4e')]&&_0x109f0d[_0x9052('0x4c')]){_0x42639e[_0x109f0d['variableName']]&&(_0x2b291e[_0x109f0d[_0x9052('0x4c')]]=_0x42639e[_0x109f0d[_0x9052('0x4e')]][_0x9052('0x4d')]());}else if(_0x109f0d['type']==='customVariable'&&_0x109f0d[_0x9052('0x4f')]&&_0x109f0d[_0x9052('0x4f')][_0x9052('0x50')]&&_0x109f0d[_0x9052('0x4c')]){_0x42639e[_0x109f0d['Variable'][_0x9052('0x50')]['toLowerCase']()]&&(_0x2b291e[_0x109f0d['idField']]=_0x42639e[_0x109f0d[_0x9052('0x4f')][_0x9052('0x50')][_0x9052('0x3c')]()][_0x9052('0x4d')]());}});}return _0x2b291e;}function getConnection(_0x385d02){var _0x236f4f=_0x385d02[_0x9052('0x51')][_0x9052('0x52')](_0x385d02[_0x9052('0x53')]);var _0x506610=new jsforce['Connection']({'oauth2':{'loginUrl':_0x385d02[_0x9052('0x54')]||_0x9052('0x55'),'clientId':_0x385d02[_0x9052('0x56')],'clientSecret':_0x385d02['clientSecret']}});return _0x506610[_0x9052('0x57')](_0x385d02[_0x9052('0x58')],_0x236f4f)[_0x9052('0x28')](function(){logger[_0x9052('0x20')](_0x9052('0x59'));return _0x506610;});}exports[_0x9052('0x5a')]=function(_0x4bc126,_0xe9b256,_0x168e5e,_0x39c4c1,_0x593b3c,_0x1f58f6){var _0xf2d6b5,_0x154685,_0x570539,_0x3de9b8;_0x1f58f6[_0x9052('0x5b')]=intUtil[_0x9052('0x5c')](_0x1f58f6[_0x9052('0x5b')]);_0x1f58f6[_0x9052('0x54')]=intUtil['stripTrailingSlash'](_0x1f58f6['remoteUri']);if(_0x593b3c&&_0x593b3c['monitor_format']){logger[_0x9052('0x20')](_0x9052('0x5d'),'Recording\x20is\x20enabled!');_0xe9b256[_0x9052('0x5e')]=util[_0x9052('0x43')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x1f58f6[_0x9052('0x5b')],_0xe9b256[_0x9052('0x5f')],md5(_0xe9b256[_0x9052('0x5f')]));}else{_0xe9b256[_0x9052('0x5e')]='';}return getConnection(_0x1f58f6)['then'](function(_0x1abf74){_0x3de9b8=_0x1abf74;return getUser(_0x1f58f6,_0x39c4c1[_0x9052('0x60')],_0x3de9b8);})['then'](function(_0x33d3b2){_0xf2d6b5=_0x33d3b2;return getEndUser(_0x1f58f6,_0x168e5e,_0xe9b256[_0x9052('0x61')],_0xe9b256[_0x9052('0x62')],_0x3de9b8);})['then'](function(_0x260f69){_0x154685=_0x260f69;return getTicket(_0x1f58f6,_0xf2d6b5,_0x154685,_0x168e5e,_0xe9b256,_0x168e5e[_0x9052('0x63')],_0x3de9b8,_0x9052('0x5a'));})['then'](function(_0x2a2e6f){_0x570539=_0x2a2e6f;logger[_0x9052('0x20')]('[QUEUE]\x20Ticket\x20%s\x20created',_0x570539['id']);logger[_0x9052('0x20')](_0x9052('0x64'),_0x570539['id'],_0x39c4c1[_0x9052('0x50')],_0x1f58f6['type']);switch(_0x1f58f6['type']){case _0x9052('0x65'):emit(util['format'](_0x9052('0x66'),_0x39c4c1[_0x9052('0x50')]),'trigger:salesforce:display',{'recordId':_0x570539['id']});break;case _0x9052('0x67'):emit(util[_0x9052('0x43')](_0x9052('0x66'),_0x39c4c1[_0x9052('0x50')]),_0x9052('0x68'),{'uri':util['format']('%s/%s/e',_0x3de9b8[_0x9052('0x69')],_0x570539['id'])});break;default:logger[_0x9052('0x6a')](_0x9052('0x6b'));}})[_0x9052('0x6c')](function(_0x48dc6c){logger[_0x9052('0x6a')](_0x9052('0x5d'),_0x48dc6c);});};exports['outbound']=function(_0x4fe24e,_0xd13120,_0x11e182,_0x3dcde3,_0x264f07,_0x2f980d,_0x59b4fa){var _0x58c061,_0x3dbc8d,_0xafae34,_0x5899be;_0x2f980d[_0x9052('0x5b')]=intUtil['stripTrailingSlash'](_0x2f980d['serverUrl']);_0x2f980d[_0x9052('0x54')]=intUtil['stripTrailingSlash'](_0x2f980d[_0x9052('0x54')]);if(_0x59b4fa&&_0x59b4fa['recordingFormat']&&_0x59b4fa[_0x9052('0x6d')]!==_0x9052('0x6e')){logger[_0x9052('0x20')](_0x9052('0x6f'),_0x9052('0x70'));_0xd13120[_0x9052('0x5e')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2f980d[_0x9052('0x5b')],_0xd13120[_0x9052('0x5f')],md5(_0xd13120[_0x9052('0x5f')]));}return getConnection(_0x2f980d)[_0x9052('0x28')](function(_0xaf3af9){_0x5899be=_0xaf3af9;return getUser(_0x2f980d,_0x3dcde3['email'],_0x5899be);})['then'](function(_0x57b5c5){_0x58c061=_0x57b5c5;return getEndUser(_0x2f980d,_0x11e182,_0xd13120[_0x9052('0x71')],_0xd13120[_0x9052('0x72')],_0x5899be);})['then'](function(_0x2a2fef){_0x3dbc8d=_0x2a2fef;return getTicket(_0x2f980d,_0x58c061,_0x3dbc8d,_0x11e182,_0xd13120,_0x11e182[_0x9052('0x63')],_0x5899be,_0x9052('0x73'));})[_0x9052('0x28')](function(_0xd54c2){_0xafae34=_0xd54c2;logger[_0x9052('0x20')](_0x9052('0x74'),_0xafae34['id']);logger['info'](_0x9052('0x75'),_0xafae34['id'],_0x3dcde3[_0x9052('0x50')],_0x2f980d[_0x9052('0x4b')]);switch(_0x2f980d[_0x9052('0x4b')]){case _0x9052('0x65'):emit(util[_0x9052('0x43')](_0x9052('0x66'),_0x3dcde3[_0x9052('0x50')]),_0x9052('0x76'),{'recordId':_0xafae34['id']});break;case _0x9052('0x67'):emit(util[_0x9052('0x43')]('user:%s',_0x3dcde3['name']),_0x9052('0x68'),{'uri':util['format'](_0x9052('0x77'),_0x5899be[_0x9052('0x69')],_0xafae34['id'])});break;default:logger['error'](_0x9052('0x6f'),_0x9052('0x78'));}})[_0x9052('0x6c')](function(_0x1fabeb){logger[_0x9052('0x6a')](_0x9052('0x6f'),_0x1fabeb);});};exports[_0x9052('0x79')]=function(_0x1e8bb4,_0x4c8ec4,_0x6e28c4,_0x59059b,_0x1ce613,_0xf6484d){var _0x161a98,_0xc6d17f,_0x5c29cd,_0x53a71a;_0xf6484d[_0x9052('0x5b')]=intUtil[_0x9052('0x5c')](_0xf6484d[_0x9052('0x5b')]);_0xf6484d[_0x9052('0x54')]=intUtil[_0x9052('0x5c')](_0xf6484d['remoteUri']);if(_0x1ce613&&_0x1ce613[_0x9052('0x7a')]){logger[_0x9052('0x20')]('['+_0x4c8ec4[_0x9052('0x7b')][_0x9052('0x7c')]()+']','Recording\x20is\x20enabled!');_0x4c8ec4[_0x9052('0x5e')]=util[_0x9052('0x43')](_0x9052('0x7d'),_0xf6484d['serverUrl'],_0x4c8ec4[_0x9052('0x5f')],md5(_0x4c8ec4[_0x9052('0x5f')]));}else{_0x4c8ec4[_0x9052('0x5e')]='';}return getConnection(_0xf6484d)[_0x9052('0x28')](function(_0x58ddbf){_0x53a71a=_0x58ddbf;if(!_['isNil'](_0x59059b)){return getUser(_0xf6484d,_0x59059b[_0x9052('0x50')],_0x53a71a);}else{return getUser(_0xf6484d,null,_0x53a71a);}})[_0x9052('0x28')](function(_0x95e34b){_0x161a98=_0x95e34b;return getEndUser(_0xf6484d,_0x6e28c4,_0x4c8ec4[_0x9052('0x61')],_0x4c8ec4[_0x9052('0x62')],_0x53a71a);})['then'](function(_0x1dc322){_0xc6d17f=_0x1dc322;return getTicket(_0xf6484d,_0x161a98,_0xc6d17f,_0x6e28c4,_0x4c8ec4,_0x6e28c4[_0x9052('0x63')],_0x53a71a);})[_0x9052('0x28')](function(_0x266698){_0x5c29cd=_0x266698;logger[_0x9052('0x20')]('['+_0x4c8ec4['lastevent'][_0x9052('0x7c')]()+']\x20Ticket\x20%s\x20created.',_0x5c29cd['id']);logger[_0x9052('0x20')]('['+_0x4c8ec4[_0x9052('0x7b')][_0x9052('0x7c')]()+_0x9052('0x7e'),_0xf6484d[_0x9052('0x4b')]);})['catch'](function(_0x323a13){logger['error']('['+_0x4c8ec4[_0x9052('0x7b')][_0x9052('0x7c')]()+']',_0x323a13);});};