server/services/ami/trigger/integration/salesforce.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xd614=['[QUEUE]','Recording\x20is\x20enabled!','recordingURL','format','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','calleridname','calleridnum','Fields','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','user:%s','trigger:salesforce:display','newTab','trigger:browser:url','%s/%s/e','instanceUrl','error','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','outbound','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','Salesforce\x20account\x20type\x20not\x20recognized','stringify','monitor_format','lastevent','toUpperCase',']\x20Ticket\x20%s\x20created.','lodash','moment','md5','jsforce','util','ioredis','../../../../config/environment','../../../../config/logger','salesforce','redis','localhost','socket.io-emitter','ticketType','assign','utc','getString','Subjects','Descriptions','WhoId','Case','ContactId','sobject','create','isNil','validateEmail','User','find','execute','then','length','Email','info','resolve','Name','identity','user_id','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','display_name','Task','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','contact_lead','Contact','Lead','contact','Phone','Enduser\x20with\x20phone\x20%s\x20found.','Enduser\x20with\x20phone\x20%s\x20not\x20found.','<unknown>','moduleCreate','lead','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','Company','No\x20Company','upperFirst','type','string','idField','content','toString','variable','variableName','customVariable','Variable','name','toLowerCase','password','concat','securityToken','Connection','remoteUri','clientSecret','login','username','queue','serverUrl'];(function(_0xdadb04,_0x19ebe8){var _0x3a4724=function(_0x21ec42){while(--_0x21ec42){_0xdadb04['push'](_0xdadb04['shift']());}};_0x3a4724(++_0x19ebe8);}(_0xd614,0x94));var _0x4d61=function(_0x167cc1,_0x56ef5a){_0x167cc1=_0x167cc1-0x0;var _0x10bc4b=_0xd614[_0x167cc1];return _0x10bc4b;};'use strict';var _=require(_0x4d61('0x0'));var rp=require('request-promise');var moment=require(_0x4d61('0x1'));var BPromise=require('bluebird');var md5=require(_0x4d61('0x2'));var jsforce=require(_0x4d61('0x3'));var util=require(_0x4d61('0x4'));var Redis=require(_0x4d61('0x5'));var intUtil=require('./util');var config=require(_0x4d61('0x6'));var logger=require(_0x4d61('0x7'))(_0x4d61('0x8'));config[_0x4d61('0x9')]=_['defaults'](config[_0x4d61('0x9')],{'host':_0x4d61('0xa'),'port':0x18eb});var io=require(_0x4d61('0xb'))(new Redis(config[_0x4d61('0x9')]));function emit(_0x501d7c,_0x215fc0,_0x3b78f8){io['to'](_0x501d7c)['emit'](_0x215fc0,_0x3b78f8);}function getTicket(_0x95d61d,_0x5abc6c,_0x1fbad3,_0x5b7ebe,_0x554427,_0x3a200a,_0x332afa,_0x13de5f){var _0x5a6fda={};if(_0x5b7ebe[_0x4d61('0xc')]==='Task'){_0x5a6fda=Object[_0x4d61('0xd')]({},{'OwnerId':_0x5abc6c['id'],'ActivityDate':moment[_0x4d61('0xe')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil[_0x4d61('0xf')](_0x5b7ebe[_0x4d61('0x10')],_0x554427,'\x20'),'Description':intUtil['getString'](_0x5b7ebe[_0x4d61('0x11')],_0x554427,'\x0a')},getCustomFields(_0x3a200a,_0x554427));if(_0x1fbad3){_0x5a6fda[_0x4d61('0x12')]=_0x1fbad3['id'];}}else if(_0x5b7ebe['ticketType']===_0x4d61('0x13')){_0x5a6fda=Object[_0x4d61('0xd')]({},{'OwnerId':_0x5abc6c['id'],'Subject':intUtil[_0x4d61('0xf')](_0x5b7ebe[_0x4d61('0x10')],_0x554427,'\x20'),'Description':intUtil[_0x4d61('0xf')](_0x5b7ebe['Descriptions'],_0x554427,'\x0a')},getCustomFields(_0x3a200a,_0x554427));if(_0x1fbad3){_0x5a6fda[_0x4d61('0x14')]=_0x1fbad3['id'];}}return _0x332afa[_0x4d61('0x15')](_0x5b7ebe[_0x4d61('0xc')])[_0x4d61('0x16')](_0x5a6fda);}function getUser(_0x9cab8a,_0x888620,_0x4d04ff){if(!_[_0x4d61('0x17')](_0x888620)&&intUtil[_0x4d61('0x18')](_0x888620)){var _0x4f5b0a={'Email':_0x888620};var _0x3a89b7={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x4d04ff['sobject'](_0x4d61('0x19'))[_0x4d61('0x1a')](_0x4f5b0a,_0x3a89b7)[_0x4d61('0x1b')]()[_0x4d61('0x1c')](function(_0x2ab767){if(_0x2ab767[_0x4d61('0x1d')]){var _0x4e7372=_[_0x4d61('0x1a')](_0x2ab767,function(_0x326cb2){return _0x326cb2[_0x4d61('0x1e')]===_0x888620;});if(_0x4e7372){logger[_0x4d61('0x1f')]('Agent\x20%s\x20found.',_0x888620);return BPromise[_0x4d61('0x20')]({'id':_0x4e7372['Id'],'name':_0x4e7372[_0x4d61('0x21')]});}}else{logger[_0x4d61('0x1f')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x888620);return _0x4d04ff[_0x4d61('0x22')]()['then'](function(_0x120625){return BPromise[_0x4d61('0x20')]({'id':_0x120625[_0x4d61('0x23')],'name':_0x120625['display_name']});});}});}else{logger[_0x4d61('0x1f')](_0x4d61('0x24'),_0x888620);return _0x4d04ff[_0x4d61('0x22')]()[_0x4d61('0x1c')](function(_0x12deca){return BPromise[_0x4d61('0x20')]({'id':_0x12deca[_0x4d61('0x23')],'name':_0x12deca[_0x4d61('0x25')]});});}}function getEndUser(_0x5e1f99,_0x12dc35,_0xdba0a9,_0x30f975,_0x2ba6f1){var _0x4d779d={'Phone':_0x30f975};var _0x24c1d7={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x4d61('0x20')]()[_0x4d61('0x1c')](function(){if(_0x12dc35[_0x4d61('0xc')]===_0x4d61('0x26')){logger[_0x4d61('0x1f')](_0x4d61('0x27'),_0x30f975,_0x12dc35[_0x4d61('0x28')]);switch(_0x12dc35[_0x4d61('0x28')]){case _0x4d61('0x29'):return _0x2ba6f1['sobject'](_0x4d61('0x2a'))[_0x4d61('0x1a')](_0x4d779d,_0x24c1d7)[_0x4d61('0x1b')]()[_0x4d61('0x1c')](function(_0x4da020){if(_0x4da020&&_0x4da020[_0x4d61('0x1d')]){return _0x4da020;}else{return _0x2ba6f1['sobject'](_0x4d61('0x2b'))[_0x4d61('0x1a')](_0x4d779d,_0x24c1d7);}});case _0x4d61('0x2c'):return _0x2ba6f1[_0x4d61('0x15')](_0x4d61('0x2a'))[_0x4d61('0x1a')](_0x4d779d,_0x24c1d7)[_0x4d61('0x1b')]();case'lead':return _0x2ba6f1['sobject'](_0x4d61('0x2b'))[_0x4d61('0x1a')](_0x4d779d,_0x24c1d7);default:return null;}}else if(_0x12dc35[_0x4d61('0xc')]===_0x4d61('0x13')){logger[_0x4d61('0x1f')](_0x4d61('0x27'),_0x30f975,_0x4d61('0x2c'));return _0x2ba6f1[_0x4d61('0x15')](_0x4d61('0x2a'))[_0x4d61('0x1a')](_0x4d779d,_0x24c1d7)[_0x4d61('0x1b')]();}})[_0x4d61('0x1c')](function(_0x533d9b){if(_0x533d9b&&_0x533d9b['length']){var _0x13a2aa=_[_0x4d61('0x1a')](_0x533d9b,function(_0x9b6c88){return _0x9b6c88[_0x4d61('0x2d')]===_0x30f975;});if(_0x13a2aa){return BPromise[_0x4d61('0x20')]({'id':_0x13a2aa['Id'],'name':_0x13a2aa[_0x4d61('0x21')],'phone':_0x13a2aa[_0x4d61('0x2d')]});}}})['then'](function(_0x148635){if(_0x148635){logger[_0x4d61('0x1f')](_0x4d61('0x2e'),_0x30f975);return BPromise['resolve'](_0x148635);}else{logger[_0x4d61('0x1f')](_0x4d61('0x2f'),_0x30f975);var _0x33c909={'LastName':_0xdba0a9!==_0x4d61('0x30')?_0xdba0a9:util['format']('Caller\x20-\x20%s',_0x30f975),'Phone':_0x30f975};if(_0x12dc35[_0x4d61('0x31')]){if(_0x12dc35[_0x4d61('0x31')]===_0x4d61('0x2c')){logger[_0x4d61('0x1f')]('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0x30f975,_0x12dc35['moduleCreate']);}else if(_0x12dc35[_0x4d61('0x31')]===_0x4d61('0x32')&&_0x12dc35[_0x4d61('0xc')]===_0x4d61('0x26')){logger[_0x4d61('0x1f')](_0x4d61('0x33'),_0x30f975,_0x12dc35[_0x4d61('0x31')]);_0x33c909[_0x4d61('0x34')]=_0x4d61('0x35');}else{return null;}}return _0x2ba6f1[_0x4d61('0x15')](_[_0x4d61('0x36')](_0x12dc35[_0x4d61('0x31')]))[_0x4d61('0x16')](_0x33c909);}});}function getCustomFields(_0x9081c0,_0x208022){var _0x5288e0={};if(_0x9081c0['length']>0x0){_['forEach'](_0x9081c0,function(_0x4e340b){if(_0x4e340b[_0x4d61('0x37')]===_0x4d61('0x38')&&_0x4e340b[_0x4d61('0x39')]){_0x5288e0[_0x4e340b[_0x4d61('0x39')]]=_0x4e340b[_0x4d61('0x3a')][_0x4d61('0x3b')]();}else if(_0x4e340b['type']===_0x4d61('0x3c')&&_0x4e340b[_0x4d61('0x3d')]&&_0x4e340b[_0x4d61('0x39')]){_0x208022[_0x4e340b[_0x4d61('0x3d')]]&&(_0x5288e0[_0x4e340b[_0x4d61('0x39')]]=_0x208022[_0x4e340b[_0x4d61('0x3d')]]['toString']());}else if(_0x4e340b['type']===_0x4d61('0x3e')&&_0x4e340b[_0x4d61('0x3f')]&&_0x4e340b[_0x4d61('0x3f')][_0x4d61('0x40')]&&_0x4e340b['idField']){_0x208022[_0x4e340b[_0x4d61('0x3f')][_0x4d61('0x40')][_0x4d61('0x41')]()]&&(_0x5288e0[_0x4e340b[_0x4d61('0x39')]]=_0x208022[_0x4e340b[_0x4d61('0x3f')]['name'][_0x4d61('0x41')]()]['toString']());}});}return _0x5288e0;}function getConnection(_0x1ce832){var _0x3927f1=_0x1ce832[_0x4d61('0x42')][_0x4d61('0x43')](_0x1ce832[_0x4d61('0x44')]);var _0x4290f3=new jsforce[(_0x4d61('0x45'))]({'oauth2':{'loginUrl':_0x1ce832[_0x4d61('0x46')]||'https://login.salesforce.com','clientId':_0x1ce832['clientId'],'clientSecret':_0x1ce832[_0x4d61('0x47')]}});return _0x4290f3[_0x4d61('0x48')](_0x1ce832[_0x4d61('0x49')],_0x3927f1)[_0x4d61('0x1c')](function(){logger['info']('Connection\x20established.');return _0x4290f3;});}exports[_0x4d61('0x4a')]=function(_0x2649f1,_0x54ebf5,_0x5077ea,_0x42285c,_0x34c3b9,_0x58d956){var _0x54bd80,_0x2331ba,_0x5993f4,_0x4a5744;_0x58d956[_0x4d61('0x4b')]=intUtil['stripTrailingSlash'](_0x58d956['serverUrl']);_0x58d956[_0x4d61('0x46')]=intUtil['stripTrailingSlash'](_0x58d956[_0x4d61('0x46')]);if(_0x34c3b9&&_0x34c3b9['monitor_format']){logger[_0x4d61('0x1f')](_0x4d61('0x4c'),_0x4d61('0x4d'));_0x54ebf5[_0x4d61('0x4e')]=util[_0x4d61('0x4f')](_0x4d61('0x50'),_0x58d956['serverUrl'],_0x54ebf5[_0x4d61('0x51')],md5(_0x54ebf5[_0x4d61('0x51')]));}else{_0x54ebf5[_0x4d61('0x4e')]='';}return getConnection(_0x58d956)['then'](function(_0x439a21){_0x4a5744=_0x439a21;return getUser(_0x58d956,_0x42285c[_0x4d61('0x52')],_0x4a5744);})[_0x4d61('0x1c')](function(_0x414b95){_0x54bd80=_0x414b95;return getEndUser(_0x58d956,_0x5077ea,_0x54ebf5[_0x4d61('0x53')],_0x54ebf5[_0x4d61('0x54')],_0x4a5744);})[_0x4d61('0x1c')](function(_0xb863cd){_0x2331ba=_0xb863cd;return getTicket(_0x58d956,_0x54bd80,_0x2331ba,_0x5077ea,_0x54ebf5,_0x5077ea[_0x4d61('0x55')],_0x4a5744,_0x4d61('0x4a'));})[_0x4d61('0x1c')](function(_0x314915){_0x5993f4=_0x314915;logger[_0x4d61('0x1f')]('[QUEUE]\x20Ticket\x20%s\x20created',_0x5993f4['id']);logger['info'](_0x4d61('0x56'),_0x5993f4['id'],_0x42285c['name'],_0x58d956[_0x4d61('0x37')]);switch(_0x58d956[_0x4d61('0x37')]){case _0x4d61('0x57'):emit(util['format'](_0x4d61('0x58'),_0x42285c[_0x4d61('0x40')]),_0x4d61('0x59'),{'recordId':_0x5993f4['id']});break;case _0x4d61('0x5a'):emit(util[_0x4d61('0x4f')]('user:%s',_0x42285c[_0x4d61('0x40')]),_0x4d61('0x5b'),{'uri':util[_0x4d61('0x4f')](_0x4d61('0x5c'),_0x4a5744[_0x4d61('0x5d')],_0x5993f4['id'])});break;default:logger[_0x4d61('0x5e')](_0x4d61('0x5f'));}})[_0x4d61('0x60')](function(_0x24bf8d){logger['error'](_0x4d61('0x4c'),JSON['stringify'](_0x24bf8d));});};exports[_0x4d61('0x61')]=function(_0x3a80bb,_0x52aeb8,_0x3a1467,_0x4e84dd,_0x21a758,_0x169e9d,_0x5d6397){var _0x3af6d0,_0x2722f8,_0x5380e1,_0x59d286;_0x169e9d[_0x4d61('0x4b')]=intUtil[_0x4d61('0x62')](_0x169e9d[_0x4d61('0x4b')]);_0x169e9d[_0x4d61('0x46')]=intUtil[_0x4d61('0x62')](_0x169e9d[_0x4d61('0x46')]);if(_0x5d6397&&_0x5d6397['recordingFormat']&&_0x5d6397[_0x4d61('0x63')]!==_0x4d61('0x64')){logger[_0x4d61('0x1f')](_0x4d61('0x65'),_0x4d61('0x4d'));_0x52aeb8[_0x4d61('0x4e')]=util['format'](_0x4d61('0x50'),_0x169e9d[_0x4d61('0x4b')],_0x52aeb8[_0x4d61('0x51')],md5(_0x52aeb8[_0x4d61('0x51')]));}return getConnection(_0x169e9d)['then'](function(_0x518e27){_0x59d286=_0x518e27;return getUser(_0x169e9d,_0x4e84dd[_0x4d61('0x52')],_0x59d286);})['then'](function(_0x4888d7){_0x3af6d0=_0x4888d7;return getEndUser(_0x169e9d,_0x3a1467,_0x52aeb8[_0x4d61('0x66')],_0x52aeb8[_0x4d61('0x67')],_0x59d286);})[_0x4d61('0x1c')](function(_0x45481f){_0x2722f8=_0x45481f;return getTicket(_0x169e9d,_0x3af6d0,_0x2722f8,_0x3a1467,_0x52aeb8,_0x3a1467[_0x4d61('0x55')],_0x59d286,_0x4d61('0x61'));})[_0x4d61('0x1c')](function(_0x536592){_0x5380e1=_0x536592;logger[_0x4d61('0x1f')](_0x4d61('0x68'),_0x5380e1['id']);logger['info'](_0x4d61('0x69'),_0x5380e1['id'],_0x4e84dd[_0x4d61('0x40')],_0x169e9d['type']);switch(_0x169e9d[_0x4d61('0x37')]){case _0x4d61('0x57'):emit(util[_0x4d61('0x4f')]('user:%s',_0x4e84dd[_0x4d61('0x40')]),_0x4d61('0x59'),{'recordId':_0x5380e1['id']});break;case _0x4d61('0x5a'):emit(util[_0x4d61('0x4f')](_0x4d61('0x58'),_0x4e84dd['name']),_0x4d61('0x5b'),{'uri':util['format'](_0x4d61('0x5c'),_0x59d286[_0x4d61('0x5d')],_0x5380e1['id'])});break;default:logger['error'](_0x4d61('0x65'),_0x4d61('0x6a'));}})[_0x4d61('0x60')](function(_0x42013a){logger[_0x4d61('0x5e')](_0x4d61('0x65'),JSON[_0x4d61('0x6b')](_0x42013a));});};exports['unmanaged']=function(_0x2459b2,_0x548ec6,_0x1bb202,_0x5a3fd7,_0x533da0,_0x5fa700){var _0x46c498,_0x30bb35,_0x4cd104,_0x547152;_0x5fa700[_0x4d61('0x4b')]=intUtil[_0x4d61('0x62')](_0x5fa700[_0x4d61('0x4b')]);_0x5fa700[_0x4d61('0x46')]=intUtil[_0x4d61('0x62')](_0x5fa700[_0x4d61('0x46')]);if(_0x533da0&&_0x533da0[_0x4d61('0x6c')]){logger[_0x4d61('0x1f')]('['+_0x548ec6[_0x4d61('0x6d')][_0x4d61('0x6e')]()+']',_0x4d61('0x4d'));_0x548ec6['recordingURL']=util[_0x4d61('0x4f')](_0x4d61('0x50'),_0x5fa700[_0x4d61('0x4b')],_0x548ec6[_0x4d61('0x51')],md5(_0x548ec6[_0x4d61('0x51')]));}else{_0x548ec6['recordingURL']='';}return getConnection(_0x5fa700)[_0x4d61('0x1c')](function(_0xb6e738){_0x547152=_0xb6e738;if(!_['isNil'](_0x5a3fd7)){return getUser(_0x5fa700,_0x5a3fd7[_0x4d61('0x40')],_0x547152);}else{return getUser(_0x5fa700,null,_0x547152);}})[_0x4d61('0x1c')](function(_0x22d8bc){_0x46c498=_0x22d8bc;return getEndUser(_0x5fa700,_0x1bb202,_0x548ec6[_0x4d61('0x53')],_0x548ec6[_0x4d61('0x54')],_0x547152);})[_0x4d61('0x1c')](function(_0x423e02){_0x30bb35=_0x423e02;return getTicket(_0x5fa700,_0x46c498,_0x30bb35,_0x1bb202,_0x548ec6,_0x1bb202[_0x4d61('0x55')],_0x547152);})['then'](function(_0x363853){_0x4cd104=_0x363853;logger[_0x4d61('0x1f')]('['+_0x548ec6[_0x4d61('0x6d')]['toUpperCase']()+_0x4d61('0x6f'),_0x4cd104['id']);logger['info']('['+_0x548ec6[_0x4d61('0x6d')][_0x4d61('0x6e')]()+']\x20Integration\x20account\x20type\x20%s.',_0x5fa700[_0x4d61('0x37')]);})[_0x4d61('0x60')](function(_0x25b381){logger[_0x4d61('0x5e')]('['+_0x548ec6[_0x4d61('0x6d')][_0x4d61('0x6e')]()+']',JSON[_0x4d61('0x6b')](_0x25b381));});};