server/services/ami/trigger/integration/salesforce.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 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found.',_0xbf135f);return BPromise['resolve']({'id':_0x481cdf['Id'],'name':_0x481cdf['Name']});}}else{logger[_0x6da7('0x2a')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0xbf135f);return _0x37b954[_0x6da7('0x2b')]()[_0x6da7('0x27')](function(_0x385a0c){return BPromise[_0x6da7('0x2c')]({'id':_0x385a0c[_0x6da7('0x2d')],'name':_0x385a0c[_0x6da7('0x2e')]});});}});}else{logger[_0x6da7('0x2a')](_0x6da7('0x2f'),_0xbf135f);return _0x37b954[_0x6da7('0x2b')]()[_0x6da7('0x27')](function(_0x53317f){return BPromise[_0x6da7('0x2c')]({'id':_0x53317f['user_id'],'name':_0x53317f[_0x6da7('0x2e')]});});}}function getEndUser(_0x9ab2f0,_0x3b48b2,_0x542b00,_0x501da7,_0x579d56){var _0x4804d7={'$or':{'Phone':_0x501da7}};var _0x459076={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x6da7('0x2c')]()['then'](function(){logger[_0x6da7('0x2a')]('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0x501da7,_0x3b48b2[_0x6da7('0x30')]);switch(_0x3b48b2[_0x6da7('0x30')]){case'contact_lead':var _0x52ad25=_[_0x6da7('0x31')](_0x4804d7);if(_0x3b48b2[_0x6da7('0x32')]){var _0x4f0907={};_0x4f0907[_0x3b48b2['additionalSearchContact']]=_0x501da7;_[_0x6da7('0x33')](_0x52ad25[_0x6da7('0x34')],_0x4f0907);}return _0x579d56[_0x6da7('0x21')](_0x6da7('0x35'))[_0x6da7('0x25')](_0x52ad25,_0x459076)['execute']()[_0x6da7('0x27')](function(_0xaae9bd){if(_0xaae9bd&&_0xaae9bd[_0x6da7('0x28')]){return _0xaae9bd;}else{var _0x268394=_[_0x6da7('0x31')](_0x4804d7);if(_0x3b48b2[_0x6da7('0x36')]){var _0x1457b5={};_0x1457b5[_0x3b48b2[_0x6da7('0x36')]]=_0x501da7;_[_0x6da7('0x33')](_0x268394[_0x6da7('0x34')],_0x1457b5);}return _0x579d56[_0x6da7('0x21')]('Lead')[_0x6da7('0x25')](_0x268394,_0x459076);}});case _0x6da7('0x37'):var _0xf349c7=_[_0x6da7('0x31')](_0x4804d7);if(_0x3b48b2[_0x6da7('0x38')]){var _0x4f0907={};_0x4f0907[_0x3b48b2['additionalSearchAccount']]=_0x501da7;_[_0x6da7('0x33')](_0xf349c7[_0x6da7('0x34')],_0x4f0907);}return _0x579d56[_0x6da7('0x21')](_0x6da7('0x39'))[_0x6da7('0x25')](_0xf349c7,_0x459076)['execute']()[_0x6da7('0x27')](function(_0x2c8cc7){if(_0x2c8cc7&&_0x2c8cc7['length']){return _0x2c8cc7;}else{var _0x23edf2=_[_0x6da7('0x31')](_0x4804d7);if(_0x3b48b2['additionalSearchContact']){var _0x2c8bf3={};_0x2c8bf3[_0x3b48b2[_0x6da7('0x32')]]=_0x501da7;_['merge'](_0x23edf2[_0x6da7('0x34')],_0x2c8bf3);}return _0x579d56[_0x6da7('0x21')](_0x6da7('0x35'))[_0x6da7('0x25')](_0x23edf2,_0x459076)['then'](function(_0xefa871){if(_0xefa871&&_0xefa871['length']){return _0xefa871;}else{var _0x536337=_[_0x6da7('0x31')](_0x4804d7);if(_0x3b48b2[_0x6da7('0x36')]){var _0x5ea5b1={};_0x5ea5b1[_0x3b48b2[_0x6da7('0x36')]]=_0x501da7;_['merge'](_0x536337[_0x6da7('0x34')],_0x5ea5b1);}return _0x579d56[_0x6da7('0x21')](_0x6da7('0x3a'))[_0x6da7('0x25')](_0x536337,_0x459076);}});}});case _0x6da7('0x17'):var _0x52ad25=_['cloneDeep'](_0x4804d7);if(_0x3b48b2[_0x6da7('0x32')]){var _0x4f0907={};_0x4f0907[_0x3b48b2[_0x6da7('0x32')]]=_0x501da7;_[_0x6da7('0x33')](_0x52ad25[_0x6da7('0x34')],_0x4f0907);}return _0x579d56[_0x6da7('0x21')](_0x6da7('0x35'))[_0x6da7('0x25')](_0x52ad25,_0x459076)[_0x6da7('0x26')]();case _0x6da7('0x18'):var _0x534893=_[_0x6da7('0x31')](_0x4804d7);if(_0x3b48b2[_0x6da7('0x36')]){var _0x4f0907={};_0x4f0907[_0x3b48b2[_0x6da7('0x36')]]=_0x501da7;_['merge'](_0x534893['$or'],_0x4f0907);}return _0x579d56[_0x6da7('0x21')](_0x6da7('0x3a'))[_0x6da7('0x25')](_0x534893,_0x459076);case _0x6da7('0x1a'):var _0xf349c7=_[_0x6da7('0x31')](_0x4804d7);if(_0x3b48b2[_0x6da7('0x38')]){var _0x4f0907={};_0x4f0907[_0x3b48b2[_0x6da7('0x38')]]=_0x501da7;_[_0x6da7('0x33')](_0xf349c7['$or'],_0x4f0907);}return _0x579d56[_0x6da7('0x21')](_0x6da7('0x39'))['find'](_0xf349c7,_0x459076);default:return null;}})[_0x6da7('0x27')](function(_0x3d8bab){if(_0x3d8bab&&_0x3d8bab[_0x6da7('0x28')]){var _0x1e5810=_[_0x6da7('0x3b')](_0x3d8bab);if(_0x1e5810){return BPromise[_0x6da7('0x2c')]({'id':_0x1e5810['Id'],'name':_0x1e5810[_0x6da7('0x3c')],'phone':_0x1e5810[_0x6da7('0x3d')],'endUserType':_0x1e5810[_0x6da7('0x3e')]['type']['toLowerCase']()});}}})['then'](function(_0x4f8a2f){if(_0x4f8a2f){logger[_0x6da7('0x2a')](_0x6da7('0x3f'),_0x4f8a2f[_0x6da7('0x16')],_0x501da7);return BPromise[_0x6da7('0x2c')](_0x4f8a2f);}else{logger[_0x6da7('0x2a')]('Enduser\x20with\x20phone\x20%s\x20not\x20found',_0x501da7);var _0x54e437={'Phone':_0x501da7};if(_0x3b48b2[_0x6da7('0x40')]){if(_0x3b48b2['moduleCreate']===_0x6da7('0x17')){logger[_0x6da7('0x2a')](_0x6da7('0x41'),_0x501da7,_0x3b48b2['moduleCreate']);_0x54e437[_0x6da7('0x42')]=_0x542b00!==_0x6da7('0x43')?_0x542b00:util['format'](_0x6da7('0x44'),_0x501da7);}else if(_0x3b48b2[_0x6da7('0x40')]==='lead'){logger[_0x6da7('0x2a')](_0x6da7('0x41'),_0x501da7,_0x3b48b2['moduleCreate']);_0x54e437['LastName']=_0x542b00!==_0x6da7('0x43')?_0x542b00:util[_0x6da7('0x45')]('Caller\x20-\x20%s',_0x501da7);_0x54e437['Company']=_0x6da7('0x46');}else if(_0x3b48b2['moduleCreate']===_0x6da7('0x1a')){logger[_0x6da7('0x2a')](_0x6da7('0x41'),_0x501da7,_0x3b48b2[_0x6da7('0x40')]);_0x54e437[_0x6da7('0x3c')]=_0x542b00!=='<unknown>'?_0x542b00:util[_0x6da7('0x45')](_0x6da7('0x44'),_0x501da7);}else{return null;}}return _0x579d56[_0x6da7('0x21')](_[_0x6da7('0x47')](_0x3b48b2['moduleCreate']))[_0x6da7('0x22')](_0x54e437)[_0x6da7('0x27')](function(_0x386373){return BPromise[_0x6da7('0x2c')]({'id':_0x386373['id'],'endUserType':_0x3b48b2[_0x6da7('0x40')]});});}});}function getCustomFields(_0x5dbdba,_0x788e79){var _0x494b04={};if(_0x5dbdba['length']>0x0){_[_0x6da7('0x48')](_0x5dbdba,function(_0x3c813e){if(_[_0x6da7('0x49')](['string',_0x6da7('0x4a')],_0x3c813e[_0x6da7('0x4b')])&&_0x3c813e[_0x6da7('0x4c')]){_0x494b04[_0x3c813e['idField']]=_0x3c813e['content']['toString']();}else if(_0x3c813e[_0x6da7('0x4b')]==='variable'&&_0x3c813e[_0x6da7('0x4d')]&&_0x3c813e['idField']){_0x788e79[_0x3c813e[_0x6da7('0x4d')]]&&(_0x494b04[_0x3c813e[_0x6da7('0x4c')]]=_0x788e79[_0x3c813e[_0x6da7('0x4d')]]['toString']());}else if(_0x3c813e['type']===_0x6da7('0x4e')&&_0x3c813e['Variable']&&_0x3c813e[_0x6da7('0x4f')][_0x6da7('0x50')]&&_0x3c813e[_0x6da7('0x4c')]){_0x788e79[_0x3c813e['Variable'][_0x6da7('0x50')][_0x6da7('0x51')]()]&&(_0x494b04[_0x3c813e[_0x6da7('0x4c')]]=_0x788e79[_0x3c813e[_0x6da7('0x4f')][_0x6da7('0x50')][_0x6da7('0x51')]()][_0x6da7('0x52')]());}});}return _0x494b04;}function getConnection(_0x99b238){var _0x3ccb64=_0x99b238['password'][_0x6da7('0x53')](_0x99b238[_0x6da7('0x54')]);var _0xac5cc3=new jsforce[(_0x6da7('0x55'))]({'oauth2':{'loginUrl':_0x99b238[_0x6da7('0x56')]||_0x6da7('0x57'),'clientId':_0x99b238[_0x6da7('0x58')],'clientSecret':_0x99b238[_0x6da7('0x59')]}});return _0xac5cc3[_0x6da7('0x5a')](_0x99b238['username'],_0x3ccb64)[_0x6da7('0x27')](function(){logger[_0x6da7('0x2a')](_0x6da7('0x5b'));return _0xac5cc3;});}exports[_0x6da7('0x5c')]=function(_0x2a6501,_0x39ece6,_0x2d39d9,_0x31e12c,_0x7c5a32,_0x53eedb){var _0x2e8661,_0x5cbd11,_0x49e4d0,_0x261191;_0x53eedb[_0x6da7('0x5d')]=intUtil[_0x6da7('0x5e')](_0x53eedb[_0x6da7('0x5d')]);_0x53eedb['remoteUri']=intUtil[_0x6da7('0x5e')](_0x53eedb['remoteUri']);if(_0x7c5a32&&_0x7c5a32['monitor_format']){logger[_0x6da7('0x2a')]('[QUEUE]',_0x6da7('0x5f'));_0x39ece6['recordingURL']=util['format'](_0x6da7('0x60'),_0x53eedb[_0x6da7('0x5d')],_0x39ece6[_0x6da7('0x61')],md5(_0x39ece6[_0x6da7('0x61')]));}else{_0x39ece6[_0x6da7('0x62')]='';}return getConnection(_0x53eedb)['then'](function(_0x2a1a67){_0x261191=_0x2a1a67;return getUser(_0x53eedb,_0x31e12c[_0x6da7('0x63')],_0x261191);})[_0x6da7('0x27')](function(_0x5b5317){_0x2e8661=_0x5b5317;return getEndUser(_0x53eedb,_0x2d39d9,_0x39ece6['calleridname'],_0x39ece6['calleridnum'],_0x261191);})[_0x6da7('0x27')](function(_0x3af6c8){_0x5cbd11=_0x3af6c8;return getTicket(_0x53eedb,_0x2e8661,_0x5cbd11,_0x2d39d9,_0x39ece6,_0x2d39d9['Fields'],_0x261191,_0x6da7('0x5c'));})[_0x6da7('0x27')](function(_0xe75423){_0x49e4d0=_0xe75423;logger[_0x6da7('0x2a')](_0x6da7('0x64'),_0x49e4d0['id']);logger[_0x6da7('0x2a')](_0x6da7('0x65'),_0x49e4d0['id'],_0x31e12c[_0x6da7('0x50')],_0x53eedb[_0x6da7('0x4b')]);switch(_0x53eedb[_0x6da7('0x4b')]){case _0x6da7('0x66'):emit(util['format']('user:%s',_0x31e12c[_0x6da7('0x50')]),_0x6da7('0x67'),{'recordId':_0x49e4d0['id']});break;case _0x6da7('0x68'):emit(util[_0x6da7('0x45')](_0x6da7('0x69'),_0x31e12c[_0x6da7('0x50')]),_0x6da7('0x6a'),{'uri':util['format']('%s/%s/e',_0x261191[_0x6da7('0x6b')],_0x49e4d0['id'])});break;default:logger[_0x6da7('0x6c')](_0x6da7('0x6d'));}})[_0x6da7('0x6e')](function(_0x5f0588){logger[_0x6da7('0x6c')](_0x6da7('0x6f'),_0x5f0588);});};exports[_0x6da7('0x70')]=function(_0x2b5876,_0x1b0927,_0x3d53ce,_0x469517,_0x544065,_0xb298cf,_0x24da18){var _0x50c70b,_0x33344c,_0x2cb009,_0x77fbc9;_0xb298cf[_0x6da7('0x5d')]=intUtil['stripTrailingSlash'](_0xb298cf['serverUrl']);_0xb298cf[_0x6da7('0x56')]=intUtil[_0x6da7('0x5e')](_0xb298cf['remoteUri']);if(_0x24da18&&_0x24da18[_0x6da7('0x71')]&&_0x24da18[_0x6da7('0x71')]!==_0x6da7('0x72')){logger[_0x6da7('0x2a')](_0x6da7('0x73'),'Recording\x20is\x20enabled!');_0x1b0927['recordingURL']=util[_0x6da7('0x45')](_0x6da7('0x60'),_0xb298cf['serverUrl'],_0x1b0927[_0x6da7('0x61')],md5(_0x1b0927[_0x6da7('0x61')]));}return getConnection(_0xb298cf)['then'](function(_0x56dde1){_0x77fbc9=_0x56dde1;return getUser(_0xb298cf,_0x469517[_0x6da7('0x63')],_0x77fbc9);})[_0x6da7('0x27')](function(_0x1837ce){_0x50c70b=_0x1837ce;return getEndUser(_0xb298cf,_0x3d53ce,_0x1b0927[_0x6da7('0x74')],_0x1b0927[_0x6da7('0x75')],_0x77fbc9);})[_0x6da7('0x27')](function(_0x3a79c9){_0x33344c=_0x3a79c9;return getTicket(_0xb298cf,_0x50c70b,_0x33344c,_0x3d53ce,_0x1b0927,_0x3d53ce[_0x6da7('0x76')],_0x77fbc9,_0x6da7('0x70'));})[_0x6da7('0x27')](function(_0x1865cf){_0x2cb009=_0x1865cf;logger[_0x6da7('0x2a')]('[OUTBOUND]\x20Ticket\x20%s\x20created.',_0x2cb009['id']);logger[_0x6da7('0x2a')](_0x6da7('0x77'),_0x2cb009['id'],_0x469517[_0x6da7('0x50')],_0xb298cf[_0x6da7('0x4b')]);switch(_0xb298cf[_0x6da7('0x4b')]){case _0x6da7('0x66'):emit(util[_0x6da7('0x45')](_0x6da7('0x69'),_0x469517[_0x6da7('0x50')]),_0x6da7('0x67'),{'recordId':_0x2cb009['id']});break;case _0x6da7('0x68'):emit(util[_0x6da7('0x45')](_0x6da7('0x69'),_0x469517['name']),_0x6da7('0x6a'),{'uri':util[_0x6da7('0x45')](_0x6da7('0x78'),_0x77fbc9[_0x6da7('0x6b')],_0x2cb009['id'])});break;default:logger[_0x6da7('0x6c')](_0x6da7('0x73'),'Salesforce\x20account\x20type\x20not\x20recognized');}})[_0x6da7('0x6e')](function(_0x44de8a){logger[_0x6da7('0x6c')](_0x6da7('0x73'),_0x44de8a);});};exports[_0x6da7('0x79')]=function(_0x57b407,_0x44473c,_0x4cd0c0,_0x697ac4,_0x2c11b2,_0x59d669){var _0x5268a1,_0x4d62d0,_0x532848,_0x102a34;_0x59d669[_0x6da7('0x5d')]=intUtil['stripTrailingSlash'](_0x59d669[_0x6da7('0x5d')]);_0x59d669[_0x6da7('0x56')]=intUtil[_0x6da7('0x5e')](_0x59d669[_0x6da7('0x56')]);if(_0x2c11b2&&_0x2c11b2[_0x6da7('0x7a')]){logger[_0x6da7('0x2a')]('['+_0x44473c[_0x6da7('0x7b')]['toUpperCase']()+']',_0x6da7('0x5f'));_0x44473c['recordingURL']=util['format'](_0x6da7('0x60'),_0x59d669[_0x6da7('0x5d')],_0x44473c[_0x6da7('0x61')],md5(_0x44473c[_0x6da7('0x61')]));}else{_0x44473c['recordingURL']='';}return getConnection(_0x59d669)[_0x6da7('0x27')](function(_0xc0fa95){_0x102a34=_0xc0fa95;if(!_[_0x6da7('0x23')](_0x697ac4)){return getUser(_0x59d669,_0x697ac4[_0x6da7('0x50')],_0x102a34);}else{return getUser(_0x59d669,null,_0x102a34);}})[_0x6da7('0x27')](function(_0x3996e3){_0x5268a1=_0x3996e3;return getEndUser(_0x59d669,_0x4cd0c0,_0x44473c[_0x6da7('0x7c')],_0x44473c[_0x6da7('0x7d')],_0x102a34);})['then'](function(_0xfb93cb){_0x4d62d0=_0xfb93cb;return getTicket(_0x59d669,_0x5268a1,_0x4d62d0,_0x4cd0c0,_0x44473c,_0x4cd0c0[_0x6da7('0x76')],_0x102a34);})['then'](function(_0x4e0c6c){_0x532848=_0x4e0c6c;logger['info']('['+_0x44473c[_0x6da7('0x7b')][_0x6da7('0x7e')]()+_0x6da7('0x7f'),_0x532848['id']);logger[_0x6da7('0x2a')]('['+_0x44473c[_0x6da7('0x7b')][_0x6da7('0x7e')]()+_0x6da7('0x80'),_0x59d669['type']);})[_0x6da7('0x6e')](function(_0x572d96){logger[_0x6da7('0x6c')]('['+_0x44473c['lastevent']['toUpperCase']()+']',_0x572d96);});};