b3ff9e5aa1ba831816f748377add6aaf71cdb0b8
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x1eff=['variableName','customVariable','Variable','name','password','concat','securityToken','Connection','remoteUri','https://login.salesforce.com','clientId','clientSecret','login','username','Connection\x20established.','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','email','calleridname','calleridnum','Fields','[QUEUE]\x20Ticket\x20%s\x20created','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','trigger:salesforce:display','newTab','user:%s','trigger:browser:url','instanceUrl','error','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','outbound','recordingFormat','[OUTBOUND]','destcalleridname','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','Salesforce\x20account\x20type\x20not\x20recognized','lastevent','toUpperCase',']\x20Integration\x20account\x20type\x20%s.','lodash','moment','bluebird','md5','jsforce','util','ioredis','./util','../../../../config/environment','salesforce','defaults','localhost','socket.io-emitter','redis','emit','assign','getString','Subjects','Task','utc','IsReminderSet','IsRecurrence','endUserType','contact','WhoId','account','WhatId','ticketType','Case','ContactId','lead','leadId','info','Association\x20between\x20Case\x20and\x20Lead\x20skipped','isNil','validateEmail','sobject','User','find','execute','then','length','Email','Agent\x20%s\x20found.','resolve','Name','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','identity','user_id','display_name','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','contact_lead','cloneDeep','additionalSearchContact','$or','Contact','additionalSearchLead','merge','Lead','account_contact_lead','additionalSearchAccount','Account','first','Phone','attributes','toLowerCase','Enduser\x20(%s)\x20with\x20phone\x20%s\x20found','Enduser\x20with\x20phone\x20%s\x20not\x20found','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','LastName','<unknown>','format','Caller\x20-\x20%s','Company','upperFirst','create','includes','type','idField','content','toString'];(function(_0x5894c0,_0xba3d89){var _0x4369e7=function(_0x4d8e93){while(--_0x4d8e93){_0x5894c0['push'](_0x5894c0['shift']());}};_0x4369e7(++_0xba3d89);}(_0x1eff,0xb3));var _0xf1ef=function(_0x490fb0,_0x38c69e){_0x490fb0=_0x490fb0-0x0;var _0x4d1df6=_0x1eff[_0x490fb0];return _0x4d1df6;};'use strict';var _=require(_0xf1ef('0x0'));var rp=require('request-promise');var moment=require(_0xf1ef('0x1'));var BPromise=require(_0xf1ef('0x2'));var md5=require(_0xf1ef('0x3'));var jsforce=require(_0xf1ef('0x4'));var util=require(_0xf1ef('0x5'));var Redis=require(_0xf1ef('0x6'));var intUtil=require(_0xf1ef('0x7'));var config=require(_0xf1ef('0x8'));var logger=require('../../../../config/logger')(_0xf1ef('0x9'));config['redis']=_[_0xf1ef('0xa')](config['redis'],{'host':_0xf1ef('0xb'),'port':0x18eb});var io=require(_0xf1ef('0xc'))(new Redis(config[_0xf1ef('0xd')]));function emit(_0x41ca84,_0x2748b0,_0x28790e){io['to'](_0x41ca84)[_0xf1ef('0xe')](_0x2748b0,_0x28790e);}function getTicket(_0x1d1b28,_0x1d06a6,_0x2946f9,_0x4777de,_0x295838,_0x37d9fd,_0x3a30f8,_0x5b0f61){var _0x20815e=Object[_0xf1ef('0xf')]({},{'OwnerId':_0x1d06a6['id'],'Subject':intUtil[_0xf1ef('0x10')](_0x4777de[_0xf1ef('0x11')],_0x295838,'\x20'),'Description':intUtil[_0xf1ef('0x10')](_0x4777de['Descriptions'],_0x295838,'\x0a')},getCustomFields(_0x37d9fd,_0x295838));if(_0x2946f9){if(_0x4777de['ticketType']===_0xf1ef('0x12')){_0x20815e['ActivityDate']=moment[_0xf1ef('0x13')]();_0x20815e[_0xf1ef('0x14')]=![];_0x20815e[_0xf1ef('0x15')]=![];if(_0x2946f9[_0xf1ef('0x16')]===_0xf1ef('0x17')||_0x2946f9[_0xf1ef('0x16')]==='lead'){_0x20815e[_0xf1ef('0x18')]=_0x2946f9['id'];}else if(_0x2946f9[_0xf1ef('0x16')]===_0xf1ef('0x19')){_0x20815e[_0xf1ef('0x1a')]=_0x2946f9['id'];}}else if(_0x4777de[_0xf1ef('0x1b')]===_0xf1ef('0x1c')){if(_0x2946f9[_0xf1ef('0x16')]===_0xf1ef('0x17')){_0x20815e[_0xf1ef('0x1d')]=_0x2946f9['id'];}else if(_0x2946f9['endUserType']==='account'){_0x20815e['AccountId']=_0x2946f9['id'];}else if(_0x2946f9[_0xf1ef('0x16')]===_0xf1ef('0x1e')&&_0x4777de[_0xf1ef('0x1f')]){_0x20815e[_0x4777de[_0xf1ef('0x1f')]]=_0x2946f9['id'];}else{logger[_0xf1ef('0x20')](_0xf1ef('0x21'));}}}return _0x3a30f8['sobject'](_0x4777de[_0xf1ef('0x1b')])['create'](_0x20815e);}function getUser(_0x214a08,_0x5f36b9,_0x4fd95f){if(!_[_0xf1ef('0x22')](_0x5f36b9)&&intUtil[_0xf1ef('0x23')](_0x5f36b9)){var _0x334288={'Email':_0x5f36b9};var _0x3f10a2={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x4fd95f[_0xf1ef('0x24')](_0xf1ef('0x25'))[_0xf1ef('0x26')](_0x334288,_0x3f10a2)[_0xf1ef('0x27')]()[_0xf1ef('0x28')](function(_0x18bc8f){if(_0x18bc8f[_0xf1ef('0x29')]){var _0x41ec01=_[_0xf1ef('0x26')](_0x18bc8f,function(_0x57807d){return _0x57807d[_0xf1ef('0x2a')]===_0x5f36b9;});if(_0x41ec01){logger[_0xf1ef('0x20')](_0xf1ef('0x2b'),_0x5f36b9);return BPromise[_0xf1ef('0x2c')]({'id':_0x41ec01['Id'],'name':_0x41ec01[_0xf1ef('0x2d')]});}}else{logger[_0xf1ef('0x20')](_0xf1ef('0x2e'),_0x5f36b9);return _0x4fd95f[_0xf1ef('0x2f')]()['then'](function(_0x2a8f6d){return BPromise[_0xf1ef('0x2c')]({'id':_0x2a8f6d[_0xf1ef('0x30')],'name':_0x2a8f6d[_0xf1ef('0x31')]});});}});}else{logger[_0xf1ef('0x20')]('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x5f36b9);return _0x4fd95f[_0xf1ef('0x2f')]()['then'](function(_0xf65a5b){return BPromise[_0xf1ef('0x2c')]({'id':_0xf65a5b[_0xf1ef('0x30')],'name':_0xf65a5b[_0xf1ef('0x31')]});});}}function getEndUser(_0x821120,_0x790f3a,_0x4acd2f,_0x2f216c,_0x1b1fc3){var _0x4798d9={'$or':{'Phone':_0x2f216c}};var _0x587980={'Id':!![],'Name':!![],'Phone':!![]};return BPromise['resolve']()[_0xf1ef('0x28')](function(){logger['info'](_0xf1ef('0x32'),_0x2f216c,_0x790f3a['moduleSearch']);switch(_0x790f3a[_0xf1ef('0x33')]){case _0xf1ef('0x34'):var _0x4b066a=_[_0xf1ef('0x35')](_0x4798d9);if(_0x790f3a[_0xf1ef('0x36')]){var _0x2ebf2e={};_0x2ebf2e[_0x790f3a[_0xf1ef('0x36')]]=_0x2f216c;_['merge'](_0x4b066a[_0xf1ef('0x37')],_0x2ebf2e);}return _0x1b1fc3[_0xf1ef('0x24')](_0xf1ef('0x38'))[_0xf1ef('0x26')](_0x4b066a,_0x587980)[_0xf1ef('0x27')]()[_0xf1ef('0x28')](function(_0x463b85){if(_0x463b85&&_0x463b85[_0xf1ef('0x29')]){return _0x463b85;}else{var _0x238b56=_[_0xf1ef('0x35')](_0x4798d9);if(_0x790f3a[_0xf1ef('0x39')]){var _0x35fef7={};_0x35fef7[_0x790f3a['additionalSearchLead']]=_0x2f216c;_[_0xf1ef('0x3a')](_0x238b56[_0xf1ef('0x37')],_0x35fef7);}return _0x1b1fc3['sobject'](_0xf1ef('0x3b'))['find'](_0x238b56,_0x587980);}});case _0xf1ef('0x3c'):var _0x5560cb=_[_0xf1ef('0x35')](_0x4798d9);if(_0x790f3a[_0xf1ef('0x3d')]){var _0x2ebf2e={};_0x2ebf2e[_0x790f3a['additionalSearchAccount']]=_0x2f216c;_[_0xf1ef('0x3a')](_0x5560cb['$or'],_0x2ebf2e);}return _0x1b1fc3[_0xf1ef('0x24')](_0xf1ef('0x3e'))['find'](_0x5560cb,_0x587980)[_0xf1ef('0x27')]()['then'](function(_0x5f2589){if(_0x5f2589&&_0x5f2589[_0xf1ef('0x29')]){return _0x5f2589;}else{var _0x7db0d9=_[_0xf1ef('0x35')](_0x4798d9);if(_0x790f3a[_0xf1ef('0x36')]){var _0x42f26c={};_0x42f26c[_0x790f3a[_0xf1ef('0x36')]]=_0x2f216c;_[_0xf1ef('0x3a')](_0x7db0d9['$or'],_0x42f26c);}return _0x1b1fc3[_0xf1ef('0x24')]('Contact')[_0xf1ef('0x26')](_0x7db0d9,_0x587980)[_0xf1ef('0x28')](function(_0x5b095f){if(_0x5b095f&&_0x5b095f['length']){return _0x5b095f;}else{var _0x11f38a=_[_0xf1ef('0x35')](_0x4798d9);if(_0x790f3a['additionalSearchLead']){var _0x535ea7={};_0x535ea7[_0x790f3a[_0xf1ef('0x39')]]=_0x2f216c;_[_0xf1ef('0x3a')](_0x11f38a[_0xf1ef('0x37')],_0x535ea7);}return _0x1b1fc3[_0xf1ef('0x24')](_0xf1ef('0x3b'))[_0xf1ef('0x26')](_0x11f38a,_0x587980);}});}});case _0xf1ef('0x17'):var _0x4b066a=_[_0xf1ef('0x35')](_0x4798d9);if(_0x790f3a['additionalSearchContact']){var _0x2ebf2e={};_0x2ebf2e[_0x790f3a[_0xf1ef('0x36')]]=_0x2f216c;_['merge'](_0x4b066a[_0xf1ef('0x37')],_0x2ebf2e);}return _0x1b1fc3[_0xf1ef('0x24')](_0xf1ef('0x38'))[_0xf1ef('0x26')](_0x4b066a,_0x587980)['execute']();case _0xf1ef('0x1e'):var _0x233282=_['cloneDeep'](_0x4798d9);if(_0x790f3a['additionalSearchLead']){var _0x2ebf2e={};_0x2ebf2e[_0x790f3a[_0xf1ef('0x39')]]=_0x2f216c;_['merge'](_0x233282[_0xf1ef('0x37')],_0x2ebf2e);}return _0x1b1fc3[_0xf1ef('0x24')](_0xf1ef('0x3b'))[_0xf1ef('0x26')](_0x233282,_0x587980);case _0xf1ef('0x19'):var _0x5560cb=_[_0xf1ef('0x35')](_0x4798d9);if(_0x790f3a[_0xf1ef('0x3d')]){var _0x2ebf2e={};_0x2ebf2e[_0x790f3a[_0xf1ef('0x3d')]]=_0x2f216c;_[_0xf1ef('0x3a')](_0x5560cb[_0xf1ef('0x37')],_0x2ebf2e);}return _0x1b1fc3[_0xf1ef('0x24')](_0xf1ef('0x3e'))[_0xf1ef('0x26')](_0x5560cb,_0x587980);default:return null;}})['then'](function(_0xbdbeb){if(_0xbdbeb&&_0xbdbeb[_0xf1ef('0x29')]){var _0xe3241b=_[_0xf1ef('0x3f')](_0xbdbeb);if(_0xe3241b){return BPromise[_0xf1ef('0x2c')]({'id':_0xe3241b['Id'],'name':_0xe3241b[_0xf1ef('0x2d')],'phone':_0xe3241b[_0xf1ef('0x40')],'endUserType':_0xe3241b[_0xf1ef('0x41')]['type'][_0xf1ef('0x42')]()});}}})[_0xf1ef('0x28')](function(_0x35d7e0){if(_0x35d7e0){logger[_0xf1ef('0x20')](_0xf1ef('0x43'),_0x35d7e0['endUserType'],_0x2f216c);return BPromise[_0xf1ef('0x2c')](_0x35d7e0);}else{logger[_0xf1ef('0x20')](_0xf1ef('0x44'),_0x2f216c);var _0x44efd2={'Phone':_0x2f216c};if(_0x790f3a[_0xf1ef('0x45')]){if(_0x790f3a[_0xf1ef('0x45')]===_0xf1ef('0x17')){logger[_0xf1ef('0x20')](_0xf1ef('0x46'),_0x2f216c,_0x790f3a[_0xf1ef('0x45')]);_0x44efd2[_0xf1ef('0x47')]=_0x4acd2f!==_0xf1ef('0x48')?_0x4acd2f:util[_0xf1ef('0x49')](_0xf1ef('0x4a'),_0x2f216c);}else if(_0x790f3a[_0xf1ef('0x45')]==='lead'){logger['info'](_0xf1ef('0x46'),_0x2f216c,_0x790f3a[_0xf1ef('0x45')]);_0x44efd2[_0xf1ef('0x47')]=_0x4acd2f!=='<unknown>'?_0x4acd2f:util['format'](_0xf1ef('0x4a'),_0x2f216c);_0x44efd2[_0xf1ef('0x4b')]='No\x20Company';}else if(_0x790f3a[_0xf1ef('0x45')]===_0xf1ef('0x19')){logger[_0xf1ef('0x20')](_0xf1ef('0x46'),_0x2f216c,_0x790f3a[_0xf1ef('0x45')]);_0x44efd2[_0xf1ef('0x2d')]=_0x4acd2f!==_0xf1ef('0x48')?_0x4acd2f:util['format']('Caller\x20-\x20%s',_0x2f216c);}else{return null;}}return _0x1b1fc3[_0xf1ef('0x24')](_[_0xf1ef('0x4c')](_0x790f3a['moduleCreate']))[_0xf1ef('0x4d')](_0x44efd2)[_0xf1ef('0x28')](function(_0x203efb){return BPromise[_0xf1ef('0x2c')]({'id':_0x203efb['id'],'endUserType':_0x790f3a[_0xf1ef('0x45')]});});}});}function getCustomFields(_0x2173b2,_0x52cb3f){var _0x329349={};if(_0x2173b2[_0xf1ef('0x29')]>0x0){_['forEach'](_0x2173b2,function(_0x305869){if(_[_0xf1ef('0x4e')](['string','picklist'],_0x305869[_0xf1ef('0x4f')])&&_0x305869[_0xf1ef('0x50')]){_0x329349[_0x305869[_0xf1ef('0x50')]]=_0x305869[_0xf1ef('0x51')][_0xf1ef('0x52')]();}else if(_0x305869[_0xf1ef('0x4f')]==='variable'&&_0x305869[_0xf1ef('0x53')]&&_0x305869['idField']){_0x52cb3f[_0x305869[_0xf1ef('0x53')]]&&(_0x329349[_0x305869[_0xf1ef('0x50')]]=_0x52cb3f[_0x305869[_0xf1ef('0x53')]][_0xf1ef('0x52')]());}else if(_0x305869[_0xf1ef('0x4f')]===_0xf1ef('0x54')&&_0x305869[_0xf1ef('0x55')]&&_0x305869[_0xf1ef('0x55')][_0xf1ef('0x56')]&&_0x305869[_0xf1ef('0x50')]){_0x52cb3f[_0x305869[_0xf1ef('0x55')][_0xf1ef('0x56')][_0xf1ef('0x42')]()]&&(_0x329349[_0x305869['idField']]=_0x52cb3f[_0x305869['Variable']['name'][_0xf1ef('0x42')]()][_0xf1ef('0x52')]());}});}return _0x329349;}function getConnection(_0x3dd94c){var _0x4cc352=_0x3dd94c[_0xf1ef('0x57')][_0xf1ef('0x58')](_0x3dd94c[_0xf1ef('0x59')]);var _0x3074a1=new jsforce[(_0xf1ef('0x5a'))]({'oauth2':{'loginUrl':_0x3dd94c[_0xf1ef('0x5b')]||_0xf1ef('0x5c'),'clientId':_0x3dd94c[_0xf1ef('0x5d')],'clientSecret':_0x3dd94c[_0xf1ef('0x5e')]}});return _0x3074a1[_0xf1ef('0x5f')](_0x3dd94c[_0xf1ef('0x60')],_0x4cc352)[_0xf1ef('0x28')](function(){logger[_0xf1ef('0x20')](_0xf1ef('0x61'));return _0x3074a1;});}exports['queue']=function(_0x3d0d12,_0x1e4862,_0x4a81c9,_0x88bcb2,_0x22a7e6,_0x3e0611){var _0x59d55f,_0xfe42d2,_0x47c9b8,_0x1def57;_0x3e0611['serverUrl']=intUtil[_0xf1ef('0x62')](_0x3e0611[_0xf1ef('0x63')]);_0x3e0611['remoteUri']=intUtil['stripTrailingSlash'](_0x3e0611[_0xf1ef('0x5b')]);if(_0x22a7e6&&_0x22a7e6[_0xf1ef('0x64')]){logger[_0xf1ef('0x20')](_0xf1ef('0x65'),_0xf1ef('0x66'));_0x1e4862['recordingURL']=util[_0xf1ef('0x49')](_0xf1ef('0x67'),_0x3e0611[_0xf1ef('0x63')],_0x1e4862[_0xf1ef('0x68')],md5(_0x1e4862[_0xf1ef('0x68')]));}else{_0x1e4862[_0xf1ef('0x69')]='';}return getConnection(_0x3e0611)[_0xf1ef('0x28')](function(_0x1165f7){_0x1def57=_0x1165f7;return getUser(_0x3e0611,_0x88bcb2[_0xf1ef('0x6a')],_0x1def57);})[_0xf1ef('0x28')](function(_0x502d08){_0x59d55f=_0x502d08;return getEndUser(_0x3e0611,_0x4a81c9,_0x1e4862[_0xf1ef('0x6b')],_0x1e4862[_0xf1ef('0x6c')],_0x1def57);})[_0xf1ef('0x28')](function(_0x5c2d40){_0xfe42d2=_0x5c2d40;return getTicket(_0x3e0611,_0x59d55f,_0xfe42d2,_0x4a81c9,_0x1e4862,_0x4a81c9[_0xf1ef('0x6d')],_0x1def57,'queue');})['then'](function(_0x39952d){_0x47c9b8=_0x39952d;logger[_0xf1ef('0x20')](_0xf1ef('0x6e'),_0x47c9b8['id']);logger[_0xf1ef('0x20')](_0xf1ef('0x6f'),_0x47c9b8['id'],_0x88bcb2[_0xf1ef('0x56')],_0x3e0611[_0xf1ef('0x4f')]);switch(_0x3e0611['type']){case'integrationTab':emit(util[_0xf1ef('0x49')]('user:%s',_0x88bcb2[_0xf1ef('0x56')]),_0xf1ef('0x70'),{'recordId':_0x47c9b8['id']});break;case _0xf1ef('0x71'):emit(util['format'](_0xf1ef('0x72'),_0x88bcb2[_0xf1ef('0x56')]),_0xf1ef('0x73'),{'uri':util[_0xf1ef('0x49')]('%s/%s/e',_0x1def57[_0xf1ef('0x74')],_0x47c9b8['id'])});break;default:logger[_0xf1ef('0x75')](_0xf1ef('0x76'));}})[_0xf1ef('0x77')](function(_0x21c9ea){logger[_0xf1ef('0x75')](_0xf1ef('0x65'),_0x21c9ea);});};exports[_0xf1ef('0x78')]=function(_0x355e81,_0x17244b,_0x16c611,_0xd59185,_0x575084,_0xcfe9ed,_0x27eba4){var _0x4717a1,_0x48c4cb,_0x38c2a3,_0x5e4e86;_0xcfe9ed[_0xf1ef('0x63')]=intUtil[_0xf1ef('0x62')](_0xcfe9ed['serverUrl']);_0xcfe9ed['remoteUri']=intUtil[_0xf1ef('0x62')](_0xcfe9ed[_0xf1ef('0x5b')]);if(_0x27eba4&&_0x27eba4[_0xf1ef('0x79')]&&_0x27eba4[_0xf1ef('0x79')]!=='none'){logger[_0xf1ef('0x20')](_0xf1ef('0x7a'),_0xf1ef('0x66'));_0x17244b[_0xf1ef('0x69')]=util['format'](_0xf1ef('0x67'),_0xcfe9ed['serverUrl'],_0x17244b[_0xf1ef('0x68')],md5(_0x17244b['uniqueid']));}return getConnection(_0xcfe9ed)[_0xf1ef('0x28')](function(_0x278fa9){_0x5e4e86=_0x278fa9;return getUser(_0xcfe9ed,_0xd59185['email'],_0x5e4e86);})[_0xf1ef('0x28')](function(_0x56b0e8){_0x4717a1=_0x56b0e8;return getEndUser(_0xcfe9ed,_0x16c611,_0x17244b[_0xf1ef('0x7b')],_0x17244b['destcalleridnum'],_0x5e4e86);})[_0xf1ef('0x28')](function(_0x385ed9){_0x48c4cb=_0x385ed9;return getTicket(_0xcfe9ed,_0x4717a1,_0x48c4cb,_0x16c611,_0x17244b,_0x16c611[_0xf1ef('0x6d')],_0x5e4e86,_0xf1ef('0x78'));})[_0xf1ef('0x28')](function(_0x2544d2){_0x38c2a3=_0x2544d2;logger[_0xf1ef('0x20')](_0xf1ef('0x7c'),_0x38c2a3['id']);logger['info'](_0xf1ef('0x7d'),_0x38c2a3['id'],_0xd59185[_0xf1ef('0x56')],_0xcfe9ed[_0xf1ef('0x4f')]);switch(_0xcfe9ed['type']){case _0xf1ef('0x7e'):emit(util[_0xf1ef('0x49')]('user:%s',_0xd59185[_0xf1ef('0x56')]),_0xf1ef('0x70'),{'recordId':_0x38c2a3['id']});break;case _0xf1ef('0x71'):emit(util['format'](_0xf1ef('0x72'),_0xd59185[_0xf1ef('0x56')]),_0xf1ef('0x73'),{'uri':util[_0xf1ef('0x49')]('%s/%s/e',_0x5e4e86[_0xf1ef('0x74')],_0x38c2a3['id'])});break;default:logger[_0xf1ef('0x75')](_0xf1ef('0x7a'),_0xf1ef('0x7f'));}})[_0xf1ef('0x77')](function(_0x8a9b75){logger[_0xf1ef('0x75')](_0xf1ef('0x7a'),_0x8a9b75);});};exports['unmanaged']=function(_0x26d4f3,_0x261263,_0x4d4bf5,_0x4e4792,_0x30754d,_0x4c7acd){var _0x539e93,_0x5e6121,_0x2aea26,_0x446de3;_0x4c7acd[_0xf1ef('0x63')]=intUtil[_0xf1ef('0x62')](_0x4c7acd[_0xf1ef('0x63')]);_0x4c7acd['remoteUri']=intUtil[_0xf1ef('0x62')](_0x4c7acd[_0xf1ef('0x5b')]);if(_0x30754d&&_0x30754d[_0xf1ef('0x64')]){logger[_0xf1ef('0x20')]('['+_0x261263[_0xf1ef('0x80')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x261263[_0xf1ef('0x69')]=util[_0xf1ef('0x49')](_0xf1ef('0x67'),_0x4c7acd[_0xf1ef('0x63')],_0x261263[_0xf1ef('0x68')],md5(_0x261263['uniqueid']));}else{_0x261263[_0xf1ef('0x69')]='';}return getConnection(_0x4c7acd)['then'](function(_0xe0aecc){_0x446de3=_0xe0aecc;if(!_[_0xf1ef('0x22')](_0x4e4792)){return getUser(_0x4c7acd,_0x4e4792['name'],_0x446de3);}else{return getUser(_0x4c7acd,null,_0x446de3);}})[_0xf1ef('0x28')](function(_0x4b1f5c){_0x539e93=_0x4b1f5c;return getEndUser(_0x4c7acd,_0x4d4bf5,_0x261263['calleridname'],_0x261263[_0xf1ef('0x6c')],_0x446de3);})[_0xf1ef('0x28')](function(_0x2e0e42){_0x5e6121=_0x2e0e42;return getTicket(_0x4c7acd,_0x539e93,_0x5e6121,_0x4d4bf5,_0x261263,_0x4d4bf5[_0xf1ef('0x6d')],_0x446de3);})[_0xf1ef('0x28')](function(_0x25e4f3){_0x2aea26=_0x25e4f3;logger[_0xf1ef('0x20')]('['+_0x261263['lastevent'][_0xf1ef('0x81')]()+']\x20Ticket\x20%s\x20created.',_0x2aea26['id']);logger[_0xf1ef('0x20')]('['+_0x261263[_0xf1ef('0x80')][_0xf1ef('0x81')]()+_0xf1ef('0x82'),_0x4c7acd[_0xf1ef('0x4f')]);})[_0xf1ef('0x77')](function(_0x1b2a88){logger[_0xf1ef('0x75')]('['+_0x261263[_0xf1ef('0x80')][_0xf1ef('0x81')]()+']',_0x1b2a88);});};