Built motion from commit e1760111.|2.6.18
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x2ae5=['emit','assign','getString','Subjects','Descriptions','ticketType','Task','ActivityDate','IsReminderSet','IsRecurrence','endUserType','contact','lead','Case','account','AccountId','leadId','info','sobject','validateEmail','User','find','execute','then','length','Email','Agent\x20%s\x20found.','resolve','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','identity','user_id','display_name','moduleSearch','contact_lead','additionalSearchContact','merge','$or','Contact','cloneDeep','additionalSearchLead','Lead','additionalSearchAccount','Account','first','Phone','attributes','type','toLowerCase','Enduser\x20(%s)\x20with\x20phone\x20%s\x20found','Enduser\x20with\x20phone\x20%s\x20not\x20found','moduleCreate','<unknown>','Caller\x20-\x20%s','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','LastName','format','Company','Name','create','includes','string','content','toString','variableName','idField','Variable','name','password','concat','securityToken','remoteUri','https://login.salesforce.com','clientId','clientSecret','username','Connection\x20established.','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','calleridnum','Fields','[QUEUE]\x20Ticket\x20%s\x20created','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','user:%s','trigger:salesforce:display','newTab','trigger:browser:url','instanceUrl','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','error','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','destcalleridname','destcalleridnum','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','%s/%s/e','Salesforce\x20account\x20type\x20not\x20recognized','unmanaged','lastevent','toUpperCase','isNil','calleridname',']\x20Integration\x20account\x20type\x20%s.','bluebird','md5','jsforce','util','ioredis','./util','../../../../config/environment','../../../../config/logger','salesforce','redis','socket.io-emitter'];(function(_0x424b0f,_0x2df45a){var _0x3e2e2b=function(_0x314a78){while(--_0x314a78){_0x424b0f['push'](_0x424b0f['shift']());}};_0x3e2e2b(++_0x2df45a);}(_0x2ae5,0x72));var _0x52ae=function(_0x243b59,_0x3f9495){_0x243b59=_0x243b59-0x0;var _0x3e1676=_0x2ae5[_0x243b59];return _0x3e1676;};'use strict';var _=require('lodash');var rp=require('request-promise');var moment=require('moment');var BPromise=require(_0x52ae('0x0'));var md5=require(_0x52ae('0x1'));var jsforce=require(_0x52ae('0x2'));var util=require(_0x52ae('0x3'));var Redis=require(_0x52ae('0x4'));var intUtil=require(_0x52ae('0x5'));var config=require(_0x52ae('0x6'));var logger=require(_0x52ae('0x7'))(_0x52ae('0x8'));config['redis']=_['defaults'](config[_0x52ae('0x9')],{'host':'localhost','port':0x18eb});var io=require(_0x52ae('0xa'))(new Redis(config['redis']));function emit(_0xb7da4d,_0x20865d,_0x442ba7){io['to'](_0xb7da4d)[_0x52ae('0xb')](_0x20865d,_0x442ba7);}function getTicket(_0x2481c9,_0x2119b8,_0x49fd3c,_0x32310e,_0x52fc52,_0x54236f,_0x271380,_0x2a17db){var _0x3d8948=Object[_0x52ae('0xc')]({},{'OwnerId':_0x2119b8['id'],'Subject':intUtil[_0x52ae('0xd')](_0x32310e[_0x52ae('0xe')],_0x52fc52,'\x20'),'Description':intUtil[_0x52ae('0xd')](_0x32310e[_0x52ae('0xf')],_0x52fc52,'\x0a')},getCustomFields(_0x54236f,_0x52fc52));if(_0x49fd3c){if(_0x32310e[_0x52ae('0x10')]===_0x52ae('0x11')){_0x3d8948[_0x52ae('0x12')]=moment['utc']();_0x3d8948[_0x52ae('0x13')]=![];_0x3d8948[_0x52ae('0x14')]=![];if(_0x49fd3c[_0x52ae('0x15')]===_0x52ae('0x16')||_0x49fd3c[_0x52ae('0x15')]===_0x52ae('0x17')){_0x3d8948['WhoId']=_0x49fd3c['id'];}else if(_0x49fd3c[_0x52ae('0x15')]==='account'){_0x3d8948['WhatId']=_0x49fd3c['id'];}}else if(_0x32310e[_0x52ae('0x10')]===_0x52ae('0x18')){if(_0x49fd3c[_0x52ae('0x15')]===_0x52ae('0x16')){_0x3d8948['ContactId']=_0x49fd3c['id'];}else if(_0x49fd3c[_0x52ae('0x15')]===_0x52ae('0x19')){_0x3d8948[_0x52ae('0x1a')]=_0x49fd3c['id'];}else if(_0x49fd3c['endUserType']===_0x52ae('0x17')&&_0x32310e[_0x52ae('0x1b')]){_0x3d8948[_0x32310e[_0x52ae('0x1b')]]=_0x49fd3c['id'];}else{logger[_0x52ae('0x1c')]('Association\x20between\x20Case\x20and\x20Lead\x20skipped');}}}return _0x271380[_0x52ae('0x1d')](_0x32310e[_0x52ae('0x10')])['create'](_0x3d8948);}function getUser(_0x191859,_0x381df1,_0x1cc2a7){if(!_['isNil'](_0x381df1)&&intUtil[_0x52ae('0x1e')](_0x381df1)){var _0x230f49={'Email':_0x381df1};var _0x3ae221={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x1cc2a7[_0x52ae('0x1d')](_0x52ae('0x1f'))[_0x52ae('0x20')](_0x230f49,_0x3ae221)[_0x52ae('0x21')]()[_0x52ae('0x22')](function(_0x3a05c7){if(_0x3a05c7[_0x52ae('0x23')]){var _0x395023=_['find'](_0x3a05c7,function(_0x499ee5){return _0x499ee5[_0x52ae('0x24')]===_0x381df1;});if(_0x395023){logger[_0x52ae('0x1c')](_0x52ae('0x25'),_0x381df1);return BPromise[_0x52ae('0x26')]({'id':_0x395023['Id'],'name':_0x395023['Name']});}}else{logger[_0x52ae('0x1c')](_0x52ae('0x27'),_0x381df1);return _0x1cc2a7[_0x52ae('0x28')]()[_0x52ae('0x22')](function(_0x125b7b){return BPromise[_0x52ae('0x26')]({'id':_0x125b7b[_0x52ae('0x29')],'name':_0x125b7b['display_name']});});}});}else{logger[_0x52ae('0x1c')](_0x52ae('0x27'),_0x381df1);return _0x1cc2a7[_0x52ae('0x28')]()['then'](function(_0x4a5030){return BPromise[_0x52ae('0x26')]({'id':_0x4a5030['user_id'],'name':_0x4a5030[_0x52ae('0x2a')]});});}}function getEndUser(_0xf47184,_0x2fcc9c,_0x130470,_0x4cfe4e,_0xfe95a4){var _0x419f7c={'$or':{'Phone':_0x4cfe4e}};var _0x2fd430={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x52ae('0x26')]()['then'](function(){logger[_0x52ae('0x1c')]('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0x4cfe4e,_0x2fcc9c[_0x52ae('0x2b')]);switch(_0x2fcc9c[_0x52ae('0x2b')]){case _0x52ae('0x2c'):var _0x5c5335=_['cloneDeep'](_0x419f7c);if(_0x2fcc9c['additionalSearchContact']){var _0xde36c0={};_0xde36c0[_0x2fcc9c[_0x52ae('0x2d')]]=_0x4cfe4e;_[_0x52ae('0x2e')](_0x5c5335[_0x52ae('0x2f')],_0xde36c0);}return _0xfe95a4[_0x52ae('0x1d')](_0x52ae('0x30'))[_0x52ae('0x20')](_0x5c5335,_0x2fd430)[_0x52ae('0x21')]()['then'](function(_0x230c34){if(_0x230c34&&_0x230c34['length']){return _0x230c34;}else{var _0x392718=_[_0x52ae('0x31')](_0x419f7c);if(_0x2fcc9c[_0x52ae('0x32')]){var _0x5b0505={};_0x5b0505[_0x2fcc9c['additionalSearchLead']]=_0x4cfe4e;_[_0x52ae('0x2e')](_0x392718[_0x52ae('0x2f')],_0x5b0505);}return _0xfe95a4[_0x52ae('0x1d')](_0x52ae('0x33'))[_0x52ae('0x20')](_0x392718,_0x2fd430);}});case'account_contact_lead':var _0x204849=_['cloneDeep'](_0x419f7c);if(_0x2fcc9c[_0x52ae('0x34')]){var _0xde36c0={};_0xde36c0[_0x2fcc9c['additionalSearchAccount']]=_0x4cfe4e;_[_0x52ae('0x2e')](_0x204849[_0x52ae('0x2f')],_0xde36c0);}return _0xfe95a4[_0x52ae('0x1d')](_0x52ae('0x35'))[_0x52ae('0x20')](_0x204849,_0x2fd430)[_0x52ae('0x21')]()[_0x52ae('0x22')](function(_0x5ed4ac){if(_0x5ed4ac&&_0x5ed4ac['length']){return _0x5ed4ac;}else{var _0x17d9c5=_[_0x52ae('0x31')](_0x419f7c);if(_0x2fcc9c[_0x52ae('0x2d')]){var _0x107eb1={};_0x107eb1[_0x2fcc9c[_0x52ae('0x2d')]]=_0x4cfe4e;_['merge'](_0x17d9c5['$or'],_0x107eb1);}return _0xfe95a4[_0x52ae('0x1d')](_0x52ae('0x30'))[_0x52ae('0x20')](_0x17d9c5,_0x2fd430)[_0x52ae('0x22')](function(_0x4c1dcd){if(_0x4c1dcd&&_0x4c1dcd[_0x52ae('0x23')]){return _0x4c1dcd;}else{var _0x33b8f6=_[_0x52ae('0x31')](_0x419f7c);if(_0x2fcc9c[_0x52ae('0x32')]){var _0x1ab155={};_0x1ab155[_0x2fcc9c['additionalSearchLead']]=_0x4cfe4e;_['merge'](_0x33b8f6[_0x52ae('0x2f')],_0x1ab155);}return _0xfe95a4[_0x52ae('0x1d')]('Lead')[_0x52ae('0x20')](_0x33b8f6,_0x2fd430);}});}});case'contact':var _0x5c5335=_[_0x52ae('0x31')](_0x419f7c);if(_0x2fcc9c['additionalSearchContact']){var _0xde36c0={};_0xde36c0[_0x2fcc9c['additionalSearchContact']]=_0x4cfe4e;_[_0x52ae('0x2e')](_0x5c5335[_0x52ae('0x2f')],_0xde36c0);}return _0xfe95a4[_0x52ae('0x1d')](_0x52ae('0x30'))['find'](_0x5c5335,_0x2fd430)['execute']();case _0x52ae('0x17'):var _0x51bdb9=_[_0x52ae('0x31')](_0x419f7c);if(_0x2fcc9c[_0x52ae('0x32')]){var _0xde36c0={};_0xde36c0[_0x2fcc9c[_0x52ae('0x32')]]=_0x4cfe4e;_['merge'](_0x51bdb9[_0x52ae('0x2f')],_0xde36c0);}return _0xfe95a4['sobject'](_0x52ae('0x33'))['find'](_0x51bdb9,_0x2fd430);case _0x52ae('0x19'):var _0x204849=_['cloneDeep'](_0x419f7c);if(_0x2fcc9c[_0x52ae('0x34')]){var _0xde36c0={};_0xde36c0[_0x2fcc9c['additionalSearchAccount']]=_0x4cfe4e;_[_0x52ae('0x2e')](_0x204849['$or'],_0xde36c0);}return _0xfe95a4[_0x52ae('0x1d')](_0x52ae('0x35'))['find'](_0x204849,_0x2fd430);default:return null;}})[_0x52ae('0x22')](function(_0xe7f27c){if(_0xe7f27c&&_0xe7f27c['length']){var _0x9d5a2d=_[_0x52ae('0x36')](_0xe7f27c);if(_0x9d5a2d){return BPromise[_0x52ae('0x26')]({'id':_0x9d5a2d['Id'],'name':_0x9d5a2d['Name'],'phone':_0x9d5a2d[_0x52ae('0x37')],'endUserType':_0x9d5a2d[_0x52ae('0x38')][_0x52ae('0x39')][_0x52ae('0x3a')]()});}}})[_0x52ae('0x22')](function(_0x535505){if(_0x535505){logger['info'](_0x52ae('0x3b'),_0x535505[_0x52ae('0x15')],_0x4cfe4e);return BPromise['resolve'](_0x535505);}else{logger[_0x52ae('0x1c')](_0x52ae('0x3c'),_0x4cfe4e);var _0x17b10c={'Phone':_0x4cfe4e};if(_0x2fcc9c[_0x52ae('0x3d')]){if(_0x2fcc9c[_0x52ae('0x3d')]===_0x52ae('0x16')){logger[_0x52ae('0x1c')]('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0x4cfe4e,_0x2fcc9c[_0x52ae('0x3d')]);_0x17b10c['LastName']=_0x130470!==_0x52ae('0x3e')?_0x130470:util['format'](_0x52ae('0x3f'),_0x4cfe4e);}else if(_0x2fcc9c[_0x52ae('0x3d')]==='lead'){logger[_0x52ae('0x1c')](_0x52ae('0x40'),_0x4cfe4e,_0x2fcc9c[_0x52ae('0x3d')]);_0x17b10c[_0x52ae('0x41')]=_0x130470!==_0x52ae('0x3e')?_0x130470:util[_0x52ae('0x42')](_0x52ae('0x3f'),_0x4cfe4e);_0x17b10c[_0x52ae('0x43')]='No\x20Company';}else if(_0x2fcc9c['moduleCreate']===_0x52ae('0x19')){logger[_0x52ae('0x1c')](_0x52ae('0x40'),_0x4cfe4e,_0x2fcc9c[_0x52ae('0x3d')]);_0x17b10c[_0x52ae('0x44')]=_0x130470!==_0x52ae('0x3e')?_0x130470:util[_0x52ae('0x42')](_0x52ae('0x3f'),_0x4cfe4e);}else{return null;}}return _0xfe95a4[_0x52ae('0x1d')](_['upperFirst'](_0x2fcc9c[_0x52ae('0x3d')]))[_0x52ae('0x45')](_0x17b10c)[_0x52ae('0x22')](function(_0x5408a7){return BPromise[_0x52ae('0x26')]({'id':_0x5408a7['id'],'endUserType':_0x2fcc9c['moduleCreate']});});}});}function getCustomFields(_0x2924f4,_0x26b9e0){var _0x22bee1={};if(_0x2924f4[_0x52ae('0x23')]>0x0){_['forEach'](_0x2924f4,function(_0x4de276){if(_[_0x52ae('0x46')]([_0x52ae('0x47'),'picklist'],_0x4de276[_0x52ae('0x39')])&&_0x4de276['idField']){_0x22bee1[_0x4de276['idField']]=_0x4de276[_0x52ae('0x48')][_0x52ae('0x49')]();}else if(_0x4de276['type']==='variable'&&_0x4de276[_0x52ae('0x4a')]&&_0x4de276[_0x52ae('0x4b')]){_0x26b9e0[_0x4de276[_0x52ae('0x4a')]]&&(_0x22bee1[_0x4de276[_0x52ae('0x4b')]]=_0x26b9e0[_0x4de276[_0x52ae('0x4a')]]['toString']());}else if(_0x4de276[_0x52ae('0x39')]==='customVariable'&&_0x4de276['Variable']&&_0x4de276[_0x52ae('0x4c')][_0x52ae('0x4d')]&&_0x4de276[_0x52ae('0x4b')]){_0x26b9e0[_0x4de276['Variable'][_0x52ae('0x4d')][_0x52ae('0x3a')]()]&&(_0x22bee1[_0x4de276[_0x52ae('0x4b')]]=_0x26b9e0[_0x4de276[_0x52ae('0x4c')][_0x52ae('0x4d')][_0x52ae('0x3a')]()][_0x52ae('0x49')]());}});}return _0x22bee1;}function getConnection(_0x4395be){var _0x292c43=_0x4395be[_0x52ae('0x4e')][_0x52ae('0x4f')](_0x4395be[_0x52ae('0x50')]);var _0x1fac75=new jsforce['Connection']({'oauth2':{'loginUrl':_0x4395be[_0x52ae('0x51')]||_0x52ae('0x52'),'clientId':_0x4395be[_0x52ae('0x53')],'clientSecret':_0x4395be[_0x52ae('0x54')]}});return _0x1fac75['login'](_0x4395be[_0x52ae('0x55')],_0x292c43)[_0x52ae('0x22')](function(){logger[_0x52ae('0x1c')](_0x52ae('0x56'));return _0x1fac75;});}exports[_0x52ae('0x57')]=function(_0x197e34,_0xe23000,_0xca0d8e,_0x5913b0,_0x3d4ed8,_0x5ca591){var _0x59d8f4,_0x3e7e47,_0x1e6498,_0x3829f2;_0x5ca591['serverUrl']=intUtil[_0x52ae('0x58')](_0x5ca591[_0x52ae('0x59')]);_0x5ca591[_0x52ae('0x51')]=intUtil['stripTrailingSlash'](_0x5ca591[_0x52ae('0x51')]);if(_0x3d4ed8&&_0x3d4ed8[_0x52ae('0x5a')]){logger[_0x52ae('0x1c')](_0x52ae('0x5b'),'Recording\x20is\x20enabled!');_0xe23000[_0x52ae('0x5c')]=util[_0x52ae('0x42')](_0x52ae('0x5d'),_0x5ca591[_0x52ae('0x59')],_0xe23000[_0x52ae('0x5e')],md5(_0xe23000[_0x52ae('0x5e')]));}else{_0xe23000[_0x52ae('0x5c')]='';}return getConnection(_0x5ca591)[_0x52ae('0x22')](function(_0x49319c){_0x3829f2=_0x49319c;return getUser(_0x5ca591,_0x5913b0[_0x52ae('0x5f')],_0x3829f2);})[_0x52ae('0x22')](function(_0x58487b){_0x59d8f4=_0x58487b;return getEndUser(_0x5ca591,_0xca0d8e,_0xe23000['calleridname'],_0xe23000[_0x52ae('0x60')],_0x3829f2);})[_0x52ae('0x22')](function(_0xf72929){_0x3e7e47=_0xf72929;return getTicket(_0x5ca591,_0x59d8f4,_0x3e7e47,_0xca0d8e,_0xe23000,_0xca0d8e[_0x52ae('0x61')],_0x3829f2,_0x52ae('0x57'));})[_0x52ae('0x22')](function(_0x5caefa){_0x1e6498=_0x5caefa;logger[_0x52ae('0x1c')](_0x52ae('0x62'),_0x1e6498['id']);logger[_0x52ae('0x1c')](_0x52ae('0x63'),_0x1e6498['id'],_0x5913b0['name'],_0x5ca591[_0x52ae('0x39')]);switch(_0x5ca591['type']){case'integrationTab':emit(util[_0x52ae('0x42')](_0x52ae('0x64'),_0x5913b0[_0x52ae('0x4d')]),_0x52ae('0x65'),{'recordId':_0x1e6498['id']});break;case _0x52ae('0x66'):emit(util[_0x52ae('0x42')]('user:%s',_0x5913b0[_0x52ae('0x4d')]),_0x52ae('0x67'),{'uri':util[_0x52ae('0x42')]('%s/%s/e',_0x3829f2[_0x52ae('0x68')],_0x1e6498['id'])});break;default:logger['error'](_0x52ae('0x69'));}})['catch'](function(_0x80ff2e){logger[_0x52ae('0x6a')](_0x52ae('0x5b'),_0x80ff2e);});};exports[_0x52ae('0x6b')]=function(_0x12aa97,_0x305d1e,_0x4ac8e3,_0x1fe10d,_0x107017,_0x15ab01,_0x3e8cd0){var _0x4953ff,_0x18f9d2,_0x599f2b,_0x3bef36;_0x15ab01[_0x52ae('0x59')]=intUtil['stripTrailingSlash'](_0x15ab01['serverUrl']);_0x15ab01[_0x52ae('0x51')]=intUtil[_0x52ae('0x58')](_0x15ab01['remoteUri']);if(_0x3e8cd0&&_0x3e8cd0['recordingFormat']&&_0x3e8cd0[_0x52ae('0x6c')]!==_0x52ae('0x6d')){logger[_0x52ae('0x1c')](_0x52ae('0x6e'),_0x52ae('0x6f'));_0x305d1e[_0x52ae('0x5c')]=util[_0x52ae('0x42')](_0x52ae('0x5d'),_0x15ab01[_0x52ae('0x59')],_0x305d1e[_0x52ae('0x5e')],md5(_0x305d1e[_0x52ae('0x5e')]));}return getConnection(_0x15ab01)[_0x52ae('0x22')](function(_0x3b48e7){_0x3bef36=_0x3b48e7;return getUser(_0x15ab01,_0x1fe10d[_0x52ae('0x5f')],_0x3bef36);})[_0x52ae('0x22')](function(_0x2e8988){_0x4953ff=_0x2e8988;return getEndUser(_0x15ab01,_0x4ac8e3,_0x305d1e[_0x52ae('0x70')],_0x305d1e[_0x52ae('0x71')],_0x3bef36);})['then'](function(_0xa30b7a){_0x18f9d2=_0xa30b7a;return getTicket(_0x15ab01,_0x4953ff,_0x18f9d2,_0x4ac8e3,_0x305d1e,_0x4ac8e3['Fields'],_0x3bef36,_0x52ae('0x6b'));})[_0x52ae('0x22')](function(_0x30d2db){_0x599f2b=_0x30d2db;logger[_0x52ae('0x1c')](_0x52ae('0x72'),_0x599f2b['id']);logger['info'](_0x52ae('0x73'),_0x599f2b['id'],_0x1fe10d['name'],_0x15ab01[_0x52ae('0x39')]);switch(_0x15ab01[_0x52ae('0x39')]){case _0x52ae('0x74'):emit(util['format']('user:%s',_0x1fe10d[_0x52ae('0x4d')]),_0x52ae('0x65'),{'recordId':_0x599f2b['id']});break;case _0x52ae('0x66'):emit(util[_0x52ae('0x42')](_0x52ae('0x64'),_0x1fe10d['name']),_0x52ae('0x67'),{'uri':util['format'](_0x52ae('0x75'),_0x3bef36[_0x52ae('0x68')],_0x599f2b['id'])});break;default:logger[_0x52ae('0x6a')](_0x52ae('0x6e'),_0x52ae('0x76'));}})['catch'](function(_0x160de0){logger[_0x52ae('0x6a')](_0x52ae('0x6e'),_0x160de0);});};exports[_0x52ae('0x77')]=function(_0x2b1baf,_0x511804,_0x22f924,_0x3b86cd,_0x1bc3b9,_0x4ddcbe){var _0x48837b,_0x4f9347,_0x324746,_0x2f0262;_0x4ddcbe[_0x52ae('0x59')]=intUtil['stripTrailingSlash'](_0x4ddcbe['serverUrl']);_0x4ddcbe[_0x52ae('0x51')]=intUtil[_0x52ae('0x58')](_0x4ddcbe['remoteUri']);if(_0x1bc3b9&&_0x1bc3b9[_0x52ae('0x5a')]){logger[_0x52ae('0x1c')]('['+_0x511804[_0x52ae('0x78')][_0x52ae('0x79')]()+']','Recording\x20is\x20enabled!');_0x511804['recordingURL']=util[_0x52ae('0x42')](_0x52ae('0x5d'),_0x4ddcbe[_0x52ae('0x59')],_0x511804[_0x52ae('0x5e')],md5(_0x511804[_0x52ae('0x5e')]));}else{_0x511804[_0x52ae('0x5c')]='';}return getConnection(_0x4ddcbe)[_0x52ae('0x22')](function(_0x2d88ce){_0x2f0262=_0x2d88ce;if(!_[_0x52ae('0x7a')](_0x3b86cd)){return getUser(_0x4ddcbe,_0x3b86cd[_0x52ae('0x4d')],_0x2f0262);}else{return getUser(_0x4ddcbe,null,_0x2f0262);}})['then'](function(_0x152fd8){_0x48837b=_0x152fd8;return getEndUser(_0x4ddcbe,_0x22f924,_0x511804[_0x52ae('0x7b')],_0x511804['calleridnum'],_0x2f0262);})[_0x52ae('0x22')](function(_0x4b9a3b){_0x4f9347=_0x4b9a3b;return getTicket(_0x4ddcbe,_0x48837b,_0x4f9347,_0x22f924,_0x511804,_0x22f924[_0x52ae('0x61')],_0x2f0262);})['then'](function(_0x27d61f){_0x324746=_0x27d61f;logger['info']('['+_0x511804['lastevent'][_0x52ae('0x79')]()+']\x20Ticket\x20%s\x20created.',_0x324746['id']);logger[_0x52ae('0x1c')]('['+_0x511804[_0x52ae('0x78')][_0x52ae('0x79')]()+_0x52ae('0x7c'),_0x4ddcbe[_0x52ae('0x39')]);})['catch'](function(_0x338041){logger[_0x52ae('0x6a')]('['+_0x511804[_0x52ae('0x78')][_0x52ae('0x79')]()+']',_0x338041);});};